Travelers Insurance Company Auto Insurance Consumer Reviews - Page 3

CHARLOTTE, NORTH CAROLINA -- This is an updated in reference to my previous post about Traveler's Insurance. Traveler's gave us a very low ball figure to replace a classic car that was totaled by their insured. We were forced to file a claim with our insurance company. Within 4 days our insurance company came back with a fair offer for the car.

Unfortunately our insurance company will now have to sue Traveler's for the money as well as our deductible. They may or may not get the money back and we may be out our deductible if Traveler's refuses to pay. The insurance laws in Georgia seem to favor the Insurance companies NOT the INSURED. Traveler's has been awful to deal with from the beginning. I would have not problem if this accident had been our fault, but it was not and we may be out $1000 just for being at the wrong place at the wrong time.

MERRICK, NEW YORK -- I am a Travelers customer for over 20 years. I recently priced car insurance from 3 companies and found out I am overpaying as much as $2500 a year. Yes that amount is correct and I have had 0 accidents, and between my wife and I drive 12000 miles a year. That's nothing. The best part is that one of the companies I checked was Travelers themselves. I input my current coverage from them and got a quote of $878 for 6 months. That's $976 less than they charge me now. I called them and was told my policy started in 1985 was a different kind of account. Outrageous.

RALEIGH, NORTH CAROLINA -- I just got insurance with Travelers Insurance Company. I was happy with the rate until I made a stupid mistake of calling them to see whether everything is okay with the papers. It took like an hour of interview with the customer representative and somehow she decided to put my old roommate (I even don't know his name correctly) under my insurance. We were just living in the same condo with separate rooms and bathrooms, and I even did not know that he got a learner's permit long time ago.

I was frustrated with her adding him under my insurance without my consent. I will hopefully be able to cancel the insurance and get my money back. It would be hard though. I can't believe that these people are still in business. No wonder they do not accept credit cards since they are doing dirty business! STAY AWAY FROM THEM!!!

CHEVY CHASE, MARYLAND -- I have just had an experience with Travelers insurance that was not only frustrating but also profoundly unjust. One of their policyholders hit my brand new car when I was stopped. It was patently clear to the Travelers employee who came to look at the car that it was not my fault and yet I could not get Travelers to act on the claim. After driving around with a damaged new car for 2 and a half weeks with absolutely no cooperation from Travelers I had to go to my own insurance and pay the deductible. I am hoping that my insurance company manages to recover this money but given the Travelers uncooperativeness there's no guarantee that it will happen.

OHIO -- I had Travelers Insurance as my auto insurance coverage from about 2000 - 2007. Mostly, I was quite happy with the premiums. I never had any accident claims, so I cannot comment on the claims service. However, I received a policy renewal notice from them in August of 2007, as I did every August as my policy always expires at the beginning of September.

Well, they had found that I had a non-accident-causing DUI on my record from December of 2004. I feared that it might eventually show up (there is nothing else on my record), and that I would almost certainly pay a higher premium. I understood that. BUT, they rose me from a yearly premium of about $1600 for 3 OLD cars (a decent rate) to a yearly premium of over $10,600!!! ...A rate hike of over 800%!! I about fell over in my chair when I saw that, and then had it confirmed on the phone. Even the Travelers rep was surprised!

For all of you drivers with a blotch on your driving record, I was able to secure HIGH-RISK coverage from Progressive Insurance Co for LESS than my REGULAR, NO RISK rate with Travelers ($35 per month less!). THAT almost made me fall out of my chair too! :-)

LOS ANGELES, CALIFORNIA -- Immediately after the impact of my Audi vehicle being hit from the rear, I called Travelers insurance, my carrier, and received instructions as to how to proceed to get a loaner vehicle, they arranged with 24 hours to have an adjuster come to my home to view the vehicle, and then offered suggestions of where to take the vehicle for repair; once I selected a repair center, the vehicle was picked up from my home by a flatbed truck, and repairs proceeded. Great service, constant follow up to keep me informed, thanks Travelers, I have my vehicle back in as new condition as when I first acquired the car.

BALTIMORE, MARYLAND -- Danielle (who handled the claim) was extremely cordial, knowledgeable and able to answer my questions in great detail giving me comfort during a time a driver that had been found guilty on one DUI charge and had another case pending had collided with my car after speeding, driving recklessly and not yielding to my right-of-way.

Danielle, did a superb job holding up our end of the claim and quickly returning calls and emails. Having an insurance company like this by my side and my wife's side, really makes the difference. I work in the automotive field and will be the first to refer OR reinforce why anyone should continue to hold their policy with Travelers. A very satisfied and confident customer.

When I reported my accident, the rep. was extremely courteous and prompt. I reported on a Wednesday, took my car to the garage of my choice on Friday. They sent the estimate to Travelers the same day and Travelers called me back THE SAME DAY and told me to take my car in. And I took it on Monday morning and Travelers had already arranged for the rental car to pick me up, and I had my car back by Wednesday. So Travelers, and Enterprise, and the Chevrolet Center of Winter Haven, FL were all 3 incredible - all thanks to how ** handled my claim.

HUNTSVILLE, ALABAMA -- I have great credit, great driving record. All was going well and then they stated since my roommate who is disabled does not own a car but has a license has to be put on my insurance. I told them he had a heart attack and was on medication and would not be driving my car. However, they will not insure me unless a doctor gives them a note stating my roommate can drive. Got to love an insurance company that will not ensure you for having a disabled roommate. This tells me this company is a sunny day friend, and the first time something happens they will drop you. I will not be doing business with a company that denies coverage based on disablement.

LAWRENCEVILLE, GEORGIA -- Travelers has located their claims agents and Enterprise Rental centers within full-service auto repair centers. You drive your damaged auto to one place, get the claim settled, and drive out in the rental. Return is just as convenient. I brought in my daughter's car to a Travelers Concierge in the pouring rain. We drove into a huge garage bay. While the Travelers agent processed the claim the Enterprise agent drove the rental next to our car. We transferred items to the rental, signed the forms, and drove off. TIME: less than an hour! I'm 55 and have never had such an incredible experience. And co-location must also make good business sense.