Travelocity Airline Bookings Consumer Reviews - Page 3

I had booked airline tickets to fly from Indianapolis to Norfolk, VA and return. Although my return dates were flexible, I absolutely had to be in Norfolk by 9:00 AM on Saturday, Feb. 13, 2010. So, I booked for the day prior to allow myself extra time for weather delays, etc.

And, as luck would have it, weather did cause severe delays and cancellations all weekend long. My flight connection in Newark, NJ was going to be missed, so I called Travelocity and explained the situation. They said to "work it out with the airline"; so, I did. Next the whole flight got canceled, so again I called Travelocity and was told, "work it out with the airline"; so, I did. Continental put me on a US Air flight going to another nearby city (Greenville, NC).

Later that evening, that flight was canceled, too and it was announced that no other bookings would be issued until the following day. I was also told that the earliest time I would get to Norfolk, or Greenville, would be after 9:30 AM the following morning, which was too late for my appointment. So, I called Travelocity to get my money refunded to me only to find they had already canceled my reservation and confirmation number.

Travelocity said they were not responsible for weather delays and cancellations and that all ticket sales are non-refundable. I reminded them that that stipulation was only valid if I canceled my own reservation, which I did not do. Then, they told me it was the airline's issue and I would have to get my refund from them. I tried that, but Continental said I purchased the ticket from Travelocity, so the refund was their burden.

I called Travelocity back and they again, told me to work out any refund with the airline. So, I asked them to re-book me on another flight, then. Their response was that because my reservation had been canceled, I would have to pay a new booking fee, which would amount to almost $1500, even though THEY were the ones who canceled my reservation, unbeknownst to me!

FAYETTEVILLE, ARKANSAS -- I had booked tickets in November 2008, for 3 of us to go to San Antonio to see my new grand baby. Three days prior to departure my elderly mother got sick with the flu - not wanted to expose her new great grand baby - I called Travelocity and canceled mine and my mother reservations thinking we would reuse them latter. On Friday, April 17 I logged onto Travelocity's site and selected a flight on May 22, 2009 for $279 each RT. I then noticed that I had to call Travelocity to use the credit left on my earlier tickets.

So I called the published number and talked to a foreigner - immediately I knew I was being set up for a scam. After trying to convince me that the cancellation charge policy was a government regulation and that Travelocity customer service had to book the new tickets - I asked him if it was a government policy why did Southwest and Expedia and Orbitz have different policies - he had no answer so he transferred me to a lady who he said would help me rebook.

After her "Are you having a good day" to which I said no, she asked me my destination to which I told her the flights I was looking at on Travelocity's website. After confirming the flight numbers - and already resigned to losing $180 per ticket (rebooking fee) she asked me if was going to put it on my credit card. Smelling a rat again, I asked her how much the tickets were - I was shocked when she quoted me over $1,100 each. When I told her I was looking at the website and tickets were $279 - she said she could not give that price because she had to reissue at the regular price which was over $800 more per ticket.

I asked for her name and she mumbled A. A and all of a sudden she couldn't speak English very well at all. I asked for her supervisor and got cut off. I then went to Cheap Ticket and bought the exact flight with trip insurance for $302. What a RIPOFF. I will never use Travelocity again and will tell every one I can about this experience.

On August 28, 2008 we booked a flight, through Travelocity, for St. Maarten, flying from Las Vegas, through Fort Lauderdale to St. Maarten. The date of the flight was January 17th. We searched diligently for a flight that stayed in the southern US as we didn't want to fly into Detroit or other places north in January.

On August 29th we received an e-mail from Travelocity stating that the airlines had changed our flight and that we would be flying through Detroit. I immediately called Travelocity, on the same date of the e-mail, and shared with their customer service person, Andy, that this was not acceptable to us and that we wanted to cancel the flight. Andy put me on hold while he called the airline. I was kept on the telephone several minutes while he discussed this with the airline.

He came back on the telephone to get more information needed to refund my money. The cost of the tickets was $1173.00. Andy finally came back on the telephone and told me that everything was squared away with the airline, that the flight had been cancelled and that I would receive my refund in about 48 hours. It is now October 8 and I have yet to receive my refund. I have written many e-mails to Travelocity's member services department and also to their consumer relations department.

Now they have sent my "problem" to another department of which they have not named. I was told in an e-mail that the concerned department would contact me direct and that the Customer Relations department was now considering my inquiry resolved. I have received several e-mails from Travelocity with a new incident number every time, asking me for more information, apologizing for my inconvenience, etc. but no explanation for the delay in issuing my refund. I have requested several times that they explain (either through an e-mail or a telephone call) the reason for the delay. All I have received is a standard "we are working on it" letter.

I have tried to find Michelle Peluso's (the President and CEO) e-mail address to no avail. Travelocity did send me a $50.00 discount code for the next trip I book through them due to my inconvenience. Unfortunately that doesn't help with my refund of $1173.00. My husband and I are retired and have dealt with many travel agencies. This was our first time dealing with Travelocity and I seriously doubt that I will book anything through them again and am certainly warning my friends and family of doing business with them also. I also tried dealing with the airline directly but did not get a response.

Do NOT EVER USE TRAVELOCITY! Our Travelocity story did not involve weather, cancelled Flights or Lost Luggage. Just a last minute $2,360 ripoff at the airport! For our 25th anniversary we scrimped and saved for a trip to Hawaii. Having flown numerous times with E-Tickets I didn't think too much about it until we were informed at the counter they need our tickets??? I said; “WHAT tickets?” It says right on our printout. "One Important Friendly Reminder: This is an e-ticket, so no paper ticket will be mailed to you."

"Sorry Sir, you will have to contact TRAVELOCITY you have to have a Paper Ticket for this flight." There we were 2 hours before our flight with no way to get on the plane. 2-1/2 hours later of phone calls and my wife in tears we watched our flight take off without us. Remember we paid $1,600 for that flight, we were in the reservation computer, and we had paperwork from Travelocity that stated we had E-Tickets! The rude obnoxious foreigners (The entire company is a lie, they are based solely out of India!), kept repeating that they had sent us the tickets and the only thing we could do was re-purchase the entire trip!

This even after they admitted that NO ONE had signed for it! They refused to try to re-issue the tickets as E-Tickets or re-book with Mid-West/North-West we were forced to re-purchase our entire flight out and back! Instead of our Hand-Picked Mid-West/North-West Flights we ended up with ATA an airline I had NEVER heard of. The service was AWFUL (on a SIX HOUR flight you don't get a SNACK unless you PAY for it), the worst seats I have Ever sat in, and a surly crew that complained and whined the whole flight. To add insult to injury they sneaked in an extra transfer for the return flight.

ATA of course broke down in Honolulu so we had to RUN through the Oakland airport with 15 minutes to make our connection flight which went to San Diego instead of KC, then Finally on to KC. Of course Travelocity said, Oh yeah they would refund the purchase price of the new tickets. Now we are starting that battle. By the way you can Google 11603 Crosswinds Way, Suite 125, San Antonio, TX 78233 and look at the satellite photo of the drainage ditch and tree where their Consumer Relations Office is supposed to be. The REAL Office is in INDIA!!!

After returning and calling Travelocity to check on the status of our refund they didn't know anything AGAIN! They refuse to give out a phone number for Consumer Relations, you have to write to them, or email or fax. Thanks Travelocity for ruining our 25th Anniversary and ripping us off for $2,360.00!!!

ATLANTA, GEORGIA -- My fiancee and I were buying tickets to Portugal for our wedding in July 2005 when we found a great deal on some tickets through Travelocity. We were very excited to find tickets for $650 from Atlanta to Portugal with a stop in New York and Madrid. We were also buying an airline ticket for my best man who lives out in Colorado. We were all flying into LaGuardia Airport in New York. The tickets then had us flying out of JFK 2 hours later. We thought that it seemed a little strange that we were flying out of another airport but they are both in New York City so we thought that it was do-able.

Once we called the airline to see how that connection would be made they told us that it would be impossible to make an international flight in that short of a period of time, not to mention waiting on luggage and the 1-hour shuttle ride. Travelocity gave us the runaround saying that it was not their problem and that if we wanted to change our flight's itinerary that it would be $260 a ticket to do so. We refused since we caught the mistake within 24 hours of our purchase. After many hours on hold and many days of trying to resolve this they said that we would not be charged for the $2000 but it was then charged to our credit card anyway.

How can a travel agency - even if they are online sell tickets with connecting flights that do not connect? Luckily there was no fine print on these tickets saying that "they were not responsible for tickets with impossible connecting flights". They did everything they could to keep us from getting our money back, but we were not going to back down. They were trying to steal $2000 dollars for fake tickets and then get even more money out of us to change our tickets... when it was their mistake. We still haven't received the credit back on my credit card and this was supposedly resolved several weeks ago.

If you are flying internationally be very careful with these bargain tickets because it could end up costing you much more than if you had just purchased the standard price flights from the airlines, not to mention the time trying to resolve the matter. Although Travelocity knows of the mistake in this flight's itinerary, we have seen them offering the exact same ticket deal since we brought it to their attention that it is a bogus ticket. They don't care if you get where you need to go. All they care about is the money that they make deceiving people!

On May 18, 2004 I received an invoice from Yahoo Travel (Travelocity) for two airline fares on British Airways. On or about the same date these charges were presented to the above credit card account for payment. The amount for each was $759.50, for a total of $1519. The scheduled travel date was September 11. 2004.

It was necessary to cancel these flights, so I called Yahoo Travel customer service on or about August 26, 2004 (888-924-6687) and so advised them. I was told there would be a penalty of $210 for each ticket, for a total of $420, and that my refund would be $1099, and that it would take 2-3 monthly billing cycles of my credit card account for the refund to show up as a credit.

Feeling a little nervous about this I called Yahoo Travel Customer Service again, which is offshore, on 9/3/04, 10/3/04, and 10/29/04 and was told the same thing. The offshore office determined this by calling their supervisor and transferred the information back to me. On 11/22/04, after the third billing cycle, I called, and the story from the supervisor had changed, I had not returned the tickets. I'm sure there is a logical reason why I was not told this on 8/26, 9/03, 10/03 or 10/29, nor was I told to return them on this occasion, but that I would be called by Yahoo Travel in 72 hours. Before hanging up I verified that they had my correct number.

After 75 hours and no call I contacted them only to learn that they really did not mean to call me, but would have send me an email, but you had an incorrect email address. The offshore office always called their supervisor, but would never allow me to talk to the supervisor or give me their telephone number. On this occasion I was told I would receive an email within the 72 hours. Of course I did not receive an email, so I called again on 11/29 and was told they are sending one NOW, “Just log on and get it.” Again, they did not send it.

I called the India office and told them again that I had the tickets. After the usual call to their supervisor, I was told to send them to a San Antonia, TX address, which I did on 11/3/04, overnight, and was told I would get an email in 48 hours. The tickets arrived on 12/6/04. Still no contact. At no time does Yahoo Travel deny that they owe me the money. They just maintains a complete firewall between themselves and their customers, and I assume, they anticipate I'll go away after a time.

NEW YORK -- I don't think I could outline everything that went wrong with my most recent booking with Travelocity. I have been a customer for more than 10 years, and have always been more than satisfied. I guess that's why I was so shocked by how poorly my last experience was handled.

So here's my warning - don't ever book airline only reservations with Travelocity... you will do better going direct with the airline, there's no reason to go through a third party like Travelocity. And the low quality of their customer service is beyond belief. Believe me, I've talked to 15 people, and they were all horrible!!

My wife and I booked a trip through Travelocity last summer for a trip in October 2009. I purchased travel insurance as well. During our trip 2 different flights were cancelled, each resulting in an overnight stay in hotels (not free!) and one resulted in an additional day of rental car for a total of $200.81 extra we hadn't counted on. We worked with Travelocity during this time to get new flights booked which was an okay process, not great. During that process they told me to contact Travelocity Customer Service (fraudulent name there) once travel is complete to file and incident to get reimbursed.

I did that immediately after getting back home. Every month since then I've called and emailed to get status and the only answer I get is "we're waiting on the airline to respond". What about the travel insurance I bought??? "We're waiting on the airline to respond". I told them to pay ME now and YOU wait for the airline to reimburse YOU! It's been almost 7 MONTHS now and STILL no resolution. DO NOT USE TRAVELOCITY!!! I'm finished using any online travel company because they are promise the same service. But if Travelocity can't honor their guarantee or my travel insurance then I wouldn't expect any other companies to do so either. One bad apple DID spoil the whole bunch!

LAS VEGAS, NEVADA -- I researched flights from Las Vegas to Boston and decided that a red eye flight would work best. I entered the previous day I wanted to arrive and a time of 10pm departure. What do you get on the result list? Flights that are for 12:40 am flights. These are over 20 hours from the imputed time. By the time I realize my mistake, I couldn't cancel the flight without penalties. What website asks you what time you want and then disregards it? Travelocity, that's who.

Any other website would give you a reasonable window that covers the timeframe and then asks if you want to expand your search. Travelocity couldn't figure out why I was heated. Their website is useless. I called their customer service. Explained to them what happened, they put me on hold to see if they got the same results which they did, but then did not apologize and kept giving me their standard line. They didn't even acknowledge that they need to address this issue. Now I've been put on hold for a manager. Yeah right. Never use their untrustworthy, crappy website ever again.

My wife had our baby early requiring me to change my flight. I called on a Saturday from the hospital to change a flight for Monday. After about 45 minutes the customer service representative informed me that it would be $275 dollars to change my flight to Wed. I asked him to please make the changes.

Monday I received a cancellation notice via email for my original flight (but nothing else). I called back to the service center where I left my phone number, 3 hours later I received a call. The representative informed me that she could not find any record of the change even though when I call the automated system asks if I am calling about the flight for Mon the 17 or Wed the 19. Customer service is horrible. After exactly 1 hour and 3 minutes I was disconnected. No closer to confirming my change.

I will NEVER NEVER book through Travelocity again nor will anyone I can convince not to. No one plans on changes but if you ever have to make one through this company you will need a drink and a quiet place to be able to understand the representative working in a loud call center who has a hard time understanding/speaking English.