Travelocity Consumer Reviews - Page 9

RENO, NEVADA -- I purchased a round-trip air ticket from Reno Nevada to San Diego California. In the morning on the scheduled travel day in November 2007, I found on their website that my flight has been cancelled, and rescheduled to earlier flight. I was stunned because I have never been notified such change beforehand. Since it was already too late, I was unable to catch the flight so I called customer service to reschedule. However, Rep told me that the next available flight is like two days later. In order to get to San Diego as scheduled, I was forced to rent a car and drive from Los Angeles to San Diego (I was able to book flight from Reno to LA.) and spend additional $140 for the car.

When I returned I requested the reimbursement from Travelocity. One rep, Amelia **, emailed me back saying that it is their policy to call their customers if schedules are changed more than 90 minutes, and I was asked to submit the receipt and bank statement that indicate I paid for renting a car.

Several days later, Travelocity changed its attitude in a replying email stating that they emailed me 3 times regarding the schedule change therefore it was my fault. Of course I have never received such emails, instead, I kept receiving emails from them with the original itinerary. I asked them to provide me the evidence of their emails but they refused.

Interest thing is that they also claim that they have never been informed by airlines such schedule changes. How could Travelocity notify me the changes if they weren't notified by airlines? I'm still trying to let them reimburse me but so far they keep accusing me that it was my fault. I will never use Travelocity again. Update (2/6/08): Travelocity agreed to proceed full refund and it was confirmed that the full amount was credited to my bank account.

Early this year I began planning my first trip to Europe. My friend and I were to spend the most exciting 3 weeks of our lives jumping from country to country. I bought a ticket from Travelocity 2 full months before my departure date. The night before I was scheduled to leave I got an email from Travelocity instructing me to call their help line due to a problem. Me getting this email was simply a coincidence and they did not bother with a phone call. After nearly 45 minutes on hold, I learned that my flight had been "cancelled".

The man taking my call and I could barely understand each other, but he still managed to communicate to me that I was put on another flight that would have me leaving a day later. He concluded the conversation by assuring me that I would not be charged any fees for changing my flight. I perfected deep breathing and tongue biting during this conversation. So I get to the airport the morning of my new flight and am told by the airline representative that she does not have record of my ticket. Thankfully, she called and ironed out the confusion.

I flew from Phoenix to Atlanta to Rome, Italy where I was supposed to fly the last leg of my trip to Florence, Italy. When I got to Rome I was told that I couldn't get on a flight to Florence because there was no record anywhere of my reservation. I literally stood in 6 different lines and talked to 6 different airline personnel about this issue. They all said the same thing. In the end, I bought yet another ticket to Florence just so I could get there. At this point my vacation hasn't really even started and I am already wishing it was over and I'm home.

When I returned to the U.S. I called Travelocity about the money I spent on the additional ticket. After waiting on hold 20 minutes, my call was disconnected. I called again and was immediately told that nobody in this particular office could help me with my complaint. I would have to address the issue with another office. I have since emailed and faxed my story and all related ticket information and receipts. It has been a week and nothing has been resolved as of yet.

At this point I would settle just for reimbursement on the ticket I had to buy in Florence. I don't think there is anything, however, that could convince me to ever use Travelocity again. Being stranded in a foreign country all alone is enough to guarantee that I will not only never use this service again but that I will also tell every person I meet also never to use them.

April 2007- My family and I booked a vacation package with Travelocity. (4/3/07-4/10/07) I read the reviews Travelocity posted about this specific Days Inn. I booked in January 2007, for April 2007. Very affordable price. Hotel seemed nice enough. Arrived 4/3/07. Room was filthy and stunk so badly! My children and I suffer from asthma. The bathroom walls had mold. Gross! The toilet did not work. Could not use. Complained. Asked for a new room with clean walls, flushing toilet and one that did not smell. Encountered the most nastiest people in their management positions. Lisa and James. Threatened us. Just so disrespectful and crude.

I called Travelocity immediately. I wanted to go to another hotel. How dare they even send people to such a horrific hotel. Long story, but on hold for more than an hour on and off. Continuously asked "may I put you on hold for 2 more minutes Please?" over and over. Hours worth of on hold time. We were ultimately able to get out of that nasty, place they call a hotel, but it cost a $350.00 more. At that point I had no choice but to find my family acceptable lodging. Went to the Radisson Hotel. Awesome. I will never deal with Travelocity again! Got home 4/10/07. Tried contacting customer service to file dispute. Still waiting for a response on how to begin process.

Website gives no info on how to begin claim and nobody there seems to know anything. Very polite but it's all a big farce. They don't want to help you!! I will use Expedia or book on my own from now on. Travelocity is not the way to go if you want a relaxing vacation. The Days Inn in Key West, FL has definitely not heard the last from me. This week they will be visited by the authorities from Florida's health agencies about that mold and non-functioning toilet! They really did not realize who they were rude to!!

I can be relentless. Believe me they will have a huge consequence for their disgusting behavior and their disgusting hotel. As a business owner myself, I find it totally unacceptable to steal customers' hard earned dollars. People expect to receive what is advertised. I encountered dishonesty and filth. I didn't expect to be paying for that!

POTOMAC, MARYLAND -- Well, I've been waiting for someone to help me out with customer service for the past 45 minutes. Not only is the hold music horrible, but they don't tell you how long it will be. So far I've had time to walk my dog, watch a sitcom, and sign up for this site to write a complaint. You know... Travelocity always advertises the guarantee that they will make everything right, but that is only IF you can get someone on the line to help you. Travelocity has horrible customer service.

The other problem with Travelocity is that they send you links that current browsers block because they are popups. I also wasted 30 minutes trying to figure out how to get my popup blocker (which is disabled anyway) to open up my travel information. Why in the hell would a huge company like Travelocity do something so stupid?

Something else that bugged me. Their site is easy to use as long as you are trying to spend more money. If you are trying to print a ticket or get information about your trip then good luck navigating through all the advertisements. They even tried to trick me into spending an extra $40 for extra leg room. You see when you are actually checking into your flight you click a couple of continue buttons after entering information. They make one of these continue buttons a trap that will charge you more money. It took me a couple of minutes before I found the path to check in that wouldn't cost me extra.

Still on hold... It's been almost an hour now and I've been listening to the same repetitive hold music and a message that says someone will help me shortly... What a lie. I'm starting to doubt that there is anyone on the other end of the line at all. Their customer service is really just a facade, I bet they figure that after an hour most people will just hang up.

This is ridiculous... I'm so fed up with Travelocity that I told myself I was going to write until someone answered, but it has been more than an hour and nobody has answered so I'm done. I'm done. Still pissed off, but I think I made my point.

I received an e-mail on July 24 from Travelocity advertising a rate from DC to Phoenix for $193.00. I called 5 minutes after I got the e-mail 7 guess what, yep, that rate was "no longer available" they offered me one more than double the advertised rate. When I questioned this their rep Kevin said that only 1 or 2 seats are available at those rates. That they send out thousands of those ads and that the "lucky" person gets that fare. What a rip off!

The ad did not stipulate this in any way, shape or form! It simply said book for travel between Aug. 18 and Dec. 10, no mention of limited seating etc. I have filed complaints with the BBB and the FTC. They should be more honest and direct in their advertising. They have been far less than customer oriented in their limited responses to me.

My next step is e-mailing all of my friends and clients a copy of the e-mail, I am amazed at the ones who have responded with similar "horror" stories. We are thinking of banding together to see how many people we get and then filing another complaint with the BBB & the FTC.

SAN ANTONIO, TEXAS -- I made an online hotel booking on November 16 2004, prepaying for Feb. 4 - 7, 2004 (4 nights) at $1622 including "taxes and fees". On Jan. 6, 2005 I found that I had to move the dates, and called Travelocity to check the conditions. After an hour of being on hold from South America, I was told that as long as it was more than 72 hours prior to check-in, I would only be charged $25.

Jan. 16 (3 weeks before check-in date) I called to make the change (to Feb. 3 - 6). After spending another hour on hold, I was told they could not change the booking. They would have to cancel the booking and make a new reservation and I would be charged $25. I explained that I didn't want to cancel, just change the dates. The call center operator cancelled the original and told me "the system" would not accept a new reservation. So now I have no reservation. Then she tells me "the system" has charged me $405.51 (1 night room rate) plus $25 cancellation fee.

Travelocity refunded $1191 to my Visa card. Their conditions as emailed to me stated: Any changes to or cancellation of a Good Buy reservation will result in cancellation or change fees ranging from a minimum of USD 25.00 to the total amount of your stay; all cancellations or changes will incur a USD 25.00 fee; cancellations or changes occurring within 72 hours of 12:01 am (Central Time) on the day of check-in are subject to a 1 night Room + Tax charge in addition to the USD 25.00 fee; cancellations or changes made after check-in are subject to a 100% charge. No other conditions were sent to me.

When I queried this I was told to refer to the first point, with the inference that this gives Travelocity the right to charge up to 100% under any circumstances. They have also lied by alleging this is hotel chain policy, not theirs and the hotel charged the penalty. Both claims are hotly denied by Sheraton's holding company. Then Travelocity retracted the claim that the hotel charged the fee. I am still trying to get a refund (not easy especially if you don't live in the USA). Draw your own conclusions. The conditions are clearly stated. The first is not intended to be a coverall and to create loopholes in what is simple English. Or is it? BEWARE!

On June 8, 2004, we booked a total trip with a Travelocity agent over the phone for which we were charged a fee of $10.95. We received our confirmation and itinerary information through email. The agent neglected to offer me the trip insurance, so since I had never booked a trip through a travel agency I was not aware that there was any such insurance that would protect us if we were unable to go on the trip or to make changes to the reservation.

On June 9, 2004, I broke my right ankle and had surgery on June 11, 2004. I called Travelocity to find out what if any alternatives were available to us and I was told that we could reschedule or cancel and that there were fees involved to do either. At the time we were not able to pay the rescheduling fee that we were quoted and we did not want to cancel because I had been told by my physician that I should be okay to go on the trip. After conferring with my physician at my appointment on June 21, 2004, I was advised that it would not be a good time to take this trip due to the X-ray results.

After my doctor's appointment (June 21, 2004) I called Travelocity to cancel the trip and the agent that I spoke with informed me that June 19, 2004 was the last day that we would be able to take advantage of either alternative and that we would not be refunded any money. After further explanation, I was told that we could send a refund request to Customer Relations and that it should be accompanied by a receipt, a letter from my physician and a brief letter of explanation. I sent the information to customer relations and I received email in return stating that I agreed to the terms and conditions and outlined on the website and that the trip is non-refundable.

We have not been satisfied at all with the practices of Travelocity and don't foresee continuing a relationship with the company for our future travel needs. We do believe that we should be granted a refund less the normal fees and taxes or be compensated in some way due to fact that, I was not offered nor was I aware of any trip insurance and my physician did not advise me not to take the trip until June 21, 2004.

What a nice idea, a $100 gift certificate to use on hotels through Travelocity. Come to find, you have to go through a completely different (3rd party) website called Travelocityincentives.com. The selection is much more limited but fine, I was okay with searching a little more. We found a great deal on a 4-star hotel in Paris and were thinking we were good to go. Upon check-in, we were told that the hotel didn't have our reservation.

Turns out, even though we had a Confirmation number and email, there was somehow a mix-up at Travelocity Incentives. We were charged for the full room rate and after calling Travelocity Incentives Customer Service line, I have YET to receive a refund. It has been over 2 weeks and I have been put on hold, told to stop calling and repeatedly been told that they are working on it and to wait 3-4 business days. They are frauds and SO NOT worth the hassle. Do your friends and family a favor, DON'T buy them a Travelocity Hotel Gift Card!

I booked my hotel through Travelocity last week and got charged twice for the same booking, but different amounts. One was for $469 and the other for $449. When I contacted Travelocity I was told that indeed a double charge was made and that one would be refunded, but it would take 48 hours. Never mind that the money was taken OUT of my account instantly.. Refunding the money would take 48 hours. That's the first problem.

The second problem is that I had $1000 total budgeted for my vacation. I had expected to pay $469 and have $531 left for my other expenses like food and gas, but when Travelocity took an additional $449 I was left with $89 on my vacation for the next two days!! Some vacation!

When I contacted them again to see if they could speed up the refund I was told that they didn't double charge me. They denied double charging me until I told them I had my bank records on my iPhone and could prove it. Suddenly I was contacted by a representative who told me he would look into it and get back to me. Sure enough, the double charge was found again and it was refunded 48 hours later, but no reparations were offered.

All I got was a flippant "Oh well, our bad, too bad" and that was it. Somehow "We apologize for the inconvenience" and "all's well that ends well" simply doesn't cut it in this situation and I'm very upset. Apologizing for leaving someone without money 1000 miles away from home is not acceptable or enough and they should have offered reparations, but they didn't. As such, I have no choice but to use the Internet as a tool to let others know to beware.

I had to change a flight and so I got a credit in the form of a Miscellaneous Charge Order. I had a credit of $500 to use within a year. I was told that I had to send in the MCO before making my booking and then Travelocity would then get back to me and make the booking. Everything went awry. I sent the MCO to the office in San Antonio (Crosswinds) but they didn't bother to pick it up.

I tried and tried to chase up on it and I couldn't' get through to anyone to find out why the MCO had NOT been picked up. I made loads and loads and loads of phone calls but they were all in vain because nobody understood my problem. I eventually got in touch with someone who understood me and made my booking. She said that she would send me the reservation and all the details, and she told me that I still had credit left over to use within the next year.

I received nothing in my email account. I called Travelocity and they didn't understand me. They said they had no record on me and that they could not help me. I then eventually called Continental and they found my booking under the Continental website.

If Travelocity made the booking for me, then why didn't they have any record of it??? Travelocity is absolutely ridiculous and they just give you the runaround. Half of the people you talk to are polite but don't understand. Half are just plain ignorant and impatient. I give up with Travelocity. I'm at my wit's end.