United Parcel Service Ground Service Consumer Reviews - Page 2

ATLANTA, GEORGIA -- Posted on May 29th, 2013 at 12:57 pm. I left a Korea Veterans Army hat at my nephew's home in CA. I asked him to ship it back to me so I could wear it on Memorial day. He sent in on May 20, 2013 from San Pedro, CA and it arrived in Doraville, GA on May 23, 2013 (Great). It is now May 29 and it is still not delivered. I live 16 miles from Doraville. They now say it will take up to 8 days to trace it.

How is that for treating a veteran. They wouldn't even call the Doraville location to check on it. I asked for the phone number of the Doraville Facility and Deborah in the lost and found department refused to give it to me. Initially they did not want to listen to me but said I needed to call the shipper. No one should use UPS. They do not know the meaning of the words - customer service.

MOBILE -- 10/15/07 I shipped 11 packages from the UPS Store 5319 Hwy 90 Suite 102 Mobile, AL. 36619. Ground shipment all with insurance. One package contained a computer. Immediately upon arrival of computer, I found that the system would not boot up. I called UPS, filed a claim, UPS arranged p/u for the computer to be checked out, p/u took place and per the damage call tag it was shipped to 3419 Crocker Ave. Sheboygan, WI 53081 for inspection. Upon inspection UPS denied the ins. claim of $400.00 stating improper packaging. The computer was sent back to the UPS Store Mobile, Al. where I had sent it from.

I was completely unaware of this until I tracked the package a few days later hoping to get an update on the computers status. 1st the computer was shipped in its factory shipping box. If it's good enough to be shipped from the factory in said packaging why is it deemed unacceptable for UPS shipment? Next I learned that I have to pay for reshipping the package back from where I had it shipped from! UPS policy? If the packaging wasn't as needed for shipping via UPS ground I should have been told that by the shipping agent, as they knew the contents. I will not ship UPS again.

I am searching other websites to share my story. I just posted a sign outside my business UPS pickup NEVER! Usually Pathetic Service runs vertically.

DENVER, COLORADO -- Merchandise I ordered was shipped via UPS. Even though the address was correct and clearly marked on the package, it was delivered to the wrong address in a completely DIFFERENT CITY. Really, UPS? Also the address they did deliver it to was a U.S. Post Office. Plus the original delivery was two days late. Oh well, any port in a storm I guess is UPS's motto.