I attempted to participate in a recall rebate on a Bosch dishwasher. Seems that my old dishwasher had a tendency to blow up. Well, I sent in all the necessary paperwork to include tearing off the serial number sticker off the defective washer and sending it to Bosch. I did not hear from them in a reasonable amount of time so I contacted them. They said that they did not receive my paperwork. Luckily I took a picture of it before I sent it. However, that did not deter them from giving me the runaround for several weeks.
Finally someone with some common sense approved the rebate. I then ordered a dishwasher from their website. It said that I would receive my washer in 3-7 days. So I waited until the 8th day and called. And called. And called. And waited on hold over two days for probably 2.5 hours. Nice enough people but clueless on how to problem solve. They kept giving me the same useless phone numbers to call over and over again.
Finally had someone who took it upon themselves to find out that the washer was back ordered and I would not get it for another 9 days. Nothing was mentioned upon my ordering of the dishwasher about it being back ordered. I have already been dealing with this issue for over a month so I told them to cancel my order. I'm confident I could get 10 friends to go take over that company and immediately do things in an efficient, customer-friendly manner. Bosch is pathetic. Do not buy their products.
FARMINGTON HILLS, MICHIGAN -- Horrible. Both Dishwasher and gas range don't work properly. The Dishwasher won't drain and the Gas Stove which is just over the warranty (1 year 2 months) needs work. Won't ignite. Service calls are 100-150 just to walk in the door, and is a nightmare to fix. I bought what I thought was top of the line. I wouldn't buy any other Bosch products.
ANN ARBOR, MICHIGAN -- Our dishwasher has stopped washing. It is just over two years old. We find the soap tablet partially, or not at all, dissolved. We've gone through all the "troubleshooting" options in the manual, searched the web and followed all the suggestions we could find, contacted Bosch by both phone and email. We were told to purchase an "extended" warranty, which we did, so we're covered but why should an appliance not work longer than its basic warranty period. There's got to be something better.
Very disappointed in the cleaning results of this Bosch series 500 dishwasher. I rinse my dishes thoroughly prior to loading because, living alone, I run the dishwasher 1-2 times per week. I've followed all instructions, used recommended soap. I run at night, unload in the morning. My glasses may still have mouth imprints on the rim. They don't sparkle. My stainless steel steak knives and flatware have mold on them, as do the good spatulas, and even the China bowls. Metal spatulas get rusted.
I had my previous Whirlpool for 20 years. It performed flawlessly until it died with none of these issues. This one was more than twice the price, highly recommended, 4+ stars everywhere. Only 2 years old so I'm stuck with this. But it IS quiet.
I bought a Bosch dishwasher six years ago because of a rebate program MassSave was having here in Massachusetts. The model I purchased was highly rated. I had to give my old dw to the deliverer as part of the deal. It is quiet, but it has never cleaned as well as my old dish washer. I pulled this plate out of the dw this am and decided that was it. I don't overload the dw, I scrape the dishes, I keep the rinse aid compartment full. This has been going on for the whole time, but I guess I have just had it.
The Bosch dishwasher is designed very poorly as far as loading dishes. There is no good place to put bowls unless I want to use the top rack leaving less room for glasses. I have been frustrated with this dishwasher from the very 1st time I used it. It does not clean my dishes well. Was told to leave food on the dishes.
The food particles flying around during a wash cycle would help the washer clean better(!!!). When I did that, after a couple of days, the odor coming from the washer was horrible/sickening. There is no rinse cycle on this washer. I am looking forward to its demise so that I can get another washer. This is the VERY worst electric dishwasher I have ever owned. I have been using an electric dishwasher for 47 years.
EAST BRUNSWICK, NEW JERSEY -- Bosch Dishwasher I purchased a little more than a year ago broke. I made an appointment with Bosch Repair Service - just a visit will cost you more than $100.00. First technician who visited my house told me that I need to rewire power cables and they (Bosch) don't do it. I had it done but machine still didn't work. I called again.
Second person who came to fix my machine replaced few electronic parts but machine still didn't work. I was promised another appointment that was scheduled in a couple of weeks. First technician came again, replaced more parts but machine still didn't work. Once again I was promised an appointment. At this point, something went wrong in appointment scheduling process as I was never notified. I called and was told one day that was rescheduled and once again I learned about it only by calling customer service. It's unbelievable that the company is still in business really. Huge mess. Better to go with another manufacturer.
If you are looking for a new dishwasher I hope you read this... Purchased a new Bosch dishwasher Feb 2015 for our newly remodeled kitchen. We had a Kitchenaid that was fine however it was approx.10 years old (still working fine). Considering everything else was new we decided to also purchase a new dishwasher. We went to a well known appliance dealer in Middletown, NY to purchase the dishwasher. They recommended a Bosch SS dishwasher that cost approx $1,100.00. Our salesperson was very knowledgeable and the product looked good and was rated highly (I would like to find the guy that rated this product...).
Well we had it installed and had nothing but problems from the first time we turned it on. After 4 visits from the service department (spread out over months) we still have the same problem we had the first day. The dishwasher does not clean and leaves a white cloudy film on everything. Every service representative that came in had an opinion on the soap that should be used to cleaning the new dishwasher with vinegar. Hard to believe. They can tell you every reason the product does not work properly.
I recommended early on that they replace the dishwasher however they always said we need to try this first. Right... At this point we would be better off having no dishwasher because we do the dishes by hand anyway and we wouldn't be aggravated. I know we are going to eat the $1,100.00. With that said, I'll chalk this one up to a bad investment with a company that truly gives the consumer the runaround.
ELLICOTT CITY, MARYLAND -- I purchased a Bosch dishwasher in June 1999 for $720. Almost 3 years later (April 2002) the control panel burned up and caused the dishwasher to empty water all over the floor. I was glad that I was home; as I had to turn the water off to the dishwasher to get it to stop filling up with water and emptying it onto the floor (dishwasher was stuck on fill). Called Bosch; you have to use one of their certified repair technicians for repairs; they said that I had to use Bray & Scarff for the repair. Bray & Scarff repaired the dishwasher on April 16, 2002. Dishwasher worked fine until June 19, 2002; when the same thing happened for the second time.
Called Bosch; Bray & Scarff came out to repair the dishwasher again. This time the repairman told me that the control panel on the Bosch dishwashers must have a defect because they have to be replaced a lot. The control panel short circuits itself and burns up causing the dishwasher to do strange things. Called Bosch; this time they replaced my dishwasher; Bray & Scarff installed it on July 2, 2002 (without a dishwasher for 2 weeks). I guess that we have been really lucky, because the control panel that is now being recalled has been working OK until March 3, 2009.
Called Bosch; spoke with ** on March 4, 2009. I explained that all the lights on the control panel were flashing on and off, smelled like burning rubber and would not cancel and drain. ** replied that I would have to have Towson Appliance Service or Wuerstlin Appliance Service out to repair the dishwasher as these 2 companies are Bosch certified repair companies and no other appliance repair companies can/or are allowed to repair their products. I Googled these companies and found bad customer reviews; decided to hire another more reliable company to fix the dishwasher.
Called Landers Appliance; they came to repair my dishwasher on March 6, 2009, were on time and very customer service oriented. Repairman checked dishwasher, stated that the control panel had burned up and they would have to order a new one. No problem, I already knew that they would have to order a part.
On Monday March 9, 2009 the parts manager from Landers called to say that the control panel was under a recall (why did Bosch not tell me when I called them that it was a recall problem) and that I would have to have a certified Bosch repair company order the part and repair the dishwasher as Bosch would not allow them to order or repair the dishwasher. Called Bosch; all of what Landers told me was true. Called Bosch's certified repair company Towson Appliance Service; spoke with **. They will not put me on their repair schedule until they have received the part from Bosch.
Called Bosch, spoke with **. Explained that Towson Appliance would not put me on their repair schedule until they have the part and requested the part be shipped overnight to me. ** said that Bosch had the part in stock and he would sent it to me overnight tomorrow Tuesday March 10, 2009 and I would receive it no later than 5 PM on Wednesday March 11, 2009. Did not receive control panel as promised on March 10, 2009. Called Bosch, spoke with **. ** states that the part was shipped to Towson Appliance not to me. I explained how upset I was that the part had not been shipped to me as promised (too late in day to call Towson Appliance).
Called Towson Appliance and spoke with **. ** stated that they did not receive the part and did not know why Bosch had told me they had it. Called Bosch, spoke with ** and asked to speak with a manager. She told me that a manager would have to call me back and took my name and number. ** calls me back (not a manager as I had requested) to let me know that the control panel is really on back order and that they expect to receive more at the end of April 2009 and she doesn't understand why ** told me they had them and would ship it to me.
Explained how angry I am after having to deal with this situation for over a week now; not to mention that I have to wash dishes everyday because I don't have a working dishwasher. I again request to speak with a manager and she says that managers don't speak with customers directly, but that she will try to get one for me. ** (the manager) comes on the line to regretfully inform me that in fact I do have to use one of their certified service repairmen or the control panel will never get installed.
MORAL OF THIS STORY - don't purchase Bosch appliances. Too many repair hassles. This dishwasher costs way too much money for the hassle you have to go through to get it repaired when Bosch really knew in 2002 that they had a problem with the control panel burning up.