Beautiful hunk of junk! Paid big bucks for a sleek state of the art all Electrolux appliances in new home. The sales pitch was that Electrolux has a long history of appliances all over Europe and not just vacuum cleaners. Electrolux also is the same company of Frigidaire, commonly seen in U. S. markets. So, we believed that we were getting the best products.
Not long after moving in, the first problem was with the wall oven. It was beeping with display instructions to remove meat probe and I was not using the darn thing. Customer services walked me through a series of steps to remedy the problem. So, I never used the meat probe. The oven would sometimes randomly have to be reset. The dishwasher stopped working after having it for 7-8 months. The authorized Electrolux service repairman has worked on this junk three separate occasions.
The refrigerator has had many problems. The light display panel stopped working, the circuit panel has been replaced twice, water dripped from the filter, the side by side doors do not seal properly especially on the freezer side, and the ice maker is constantly jammed and very noisy. I hate this refrigerator. Electrolux customer service are polite and offer repairs but these products are not of any quality. I will never buy Electrolux again including their vacuum cleaners just because.
NORTH CAROLINA -- I wish I had read these reviews before I purchased an Electrolux refrigerator and microwave. The refrigerator needs a part to prevent the ice maker from freezing in the back. The microwave turned black inside. I remodeled my kitchen and purchased a package. The customer service is horrible. I tried to write to the headquarters but cannot find an address. I am terribly disappointed in these products.
MAPLE VALLEY, WASHINGTON -- I am in the same shoes as other people on this site. I have never been treated worse by anyone than the customer service reps at Electrolux. NEVER! Except for one person, whose name is **, everyone treated me disrespectfully. They raised their voices at me and made me stupid. I feel punished for spending three thousand dollars on an Electrolux refrigerator. I just don't know what I had done to deserve this punishment. But, let me start my story at the beginning.
I purchased the fridge in July of 2011. It is model # EW28BS71IS. This refrigerator has the same exact issues everyone is describing and complaining about. The ice maker has not been working from day one. Earlier in the summer, the panels (temperatures) went haywire. My fridge heated up including the freezer.
Unfortunately, I did not buy extended warranty and the one year warranty expired. I called Customer Service at Electrolux. The person I talked to made me buy extended warranty for $441 plus tax that would start in one month. Until my warranty would go in effect, she set up a concession so someone could come out and try to repair the fridge. She assured me that if the fridge cannot be repaired, the extended warranty will take care of it. They would give me a new fridge.
I had four repairs done on this fridge. After replacing seven (7) parts and final verdict came. The fridge cannot be fixed. It is a lemon. A big rotten lemon. Bad, faulty design. It is all over the Internet. Everyone knows about it. Certainly, Electrolux is aware of it. Up to this process, I cannot even count how many times I called Electrolux. I can tell you, however that I was treated so badly that I actually cried. They kept telling me that once the extended warranty would be in effect they would replace my fridge with a new one. In the meantime, my extended warranty arrived in the mail with an effective date of August 21st, 2013.
I called Electrolux again and asked them to replace my fridge under the extended warranty. They dared to tell me that my warranty (the one they mailed to me as a legal contract), would not be effective until September 22nd. When I told them that not what the document says they sent, they did not believe me. I had never been in a situation like this before. This was insane. Insane, I tell you.
So, I called the # on the extended warranty, where I talked to **. I asked her what she was showing in the system for the effective date of my warranty. She said September 21st. I told her that the original I received was showing 8/21. She said, the effective date was entered into the system incorrectly. She said, I could fax her the original and she would fix it. I faxed it to her and she fixed it. I called again to start the process of getting the fridge replace. ** took the information and said someone would be contacting me from Electrolux and the replacement process. Five days later, I received a call from ** that my claim for a replacement under the extended warranty was denied.
I was told that the problems started with my fridge before the extended warranty went into effect. I was offered 60% refund of my purchase price. First of all, Electrolux manufactured a faulty refrigerator. I had nothing to do with it. It broke because it was a bad design. Giving me a partial refund is ridiculous. Second of all, Electrolux is obviously does not have a trust in its own products if they believe that the fridge would depreciate 20% in a year. So, this is where I am at currently. The fridge will never work. Even if I were to take 60% (which I will not), I could not afford buying another fridge.
The warranty was a sham. They made me pay for something that they knew I would never be able to use. Does not it sound like a scam? This is the WORST, the WORST purchase I have ever made. Electrolux has the WORST, the WORST customer service I have ever encountered. EVER! I know there are many of us out there that have gone through this. Has any one of you have been able to positively resolve this issue?
I need your advice. What about the class action lawsuit? Has that gone anywhere? Are there any attorneys that took these cases on? I would like to hear from Mr **, the CEO of the North America Division, what he thinks about this widespread problem. If Mr. ** is a proud CEO of Electrolux and believes in the company and its products, he will do something about it.
Here we go! After reading all of your complaints, I felt as if it is a page out of my book. We purchased a 4000$ "top of the line" french door Electrolux refrigerator in 2009. We were so happy! What a beautiful unit. Well, our happiness did not last but 24 hrs when we woke up to a puddle of water in the kitchen. The water was flowing out of the ice maker and the ice was already clumped up into a block. We thought how could this be? A $4000 fridge that doesn't work!
We called Warehouse Discount Center where we purchased this boat anchor, and told them about it and they sent a service guy to look at it. Skip ahead three weeks and they replaced the unit. Approximately 6 weeks later, same problem so I decided to call Electrolux directly and the customer representative argued that she had never heard of such a problem. Only after I spoke with her supervisor was I told that it was a major problem with 80% of the units sold. I guess the other 20% were sold in Alaska!
So, here we are 4 years later and 3 refrigerators they now replaced the unit with a side by side (of lesser value), which we had no choice because that Electrolux would not refund our money but they were kind enough to offer us a discount on a purchase of another model of refrigerator. They delivered the unit and to our dismay, due to the design of the new model, the drawers would not open unless the door swung completely out of the way which is impossible in our kitchen.
So, now we have a $3000 unit that we cannot use and after speaking with ** (customer representative at Electrolux), we were told that they cannot do anything for us and that we would have to live with it. Is anybody reading this and if so, LET'S GET SOMETHING GOING HERE! How can we let this company take advantage of so many honest hard working people?
FULLERTON, CALIFORNIA -- We are on our 2nd Electrolux refrigerator where the ice maker failed. After numerous service calls and phone calls to the appliance store and Electrolux, they finally replaced the non-repairable fridge after 6 service calls. We bought the extended warranty on the 2nd unit and now it has too quit making ice. The extended warranty offers to replace a unit if it is deemed non-repairable. Today was repair visit #8 - still no ice. Electrolux has offered to return a portion of the extended warranty but is refusing to replace the unit. The extended warranty is a scam - they will not live up to what they advertise.
ALAMEDA, CALIFORNIA -- Purchased Electrolux appliances as part of a kitchen remodel in summer of 2011. One week after installation Wave Touch french door refrigerator stops working. Call Electrolux, they send repairman who says problem is circuit boards, new ones need to be ordered. Electrolux says circuit boards back ordered, may take a month or longer to get new boards. Many phone calls, threats of law suits and they agree to replace unit. I don't want replacement, don't trust Electrolux, I want my money back. Electrolux refuses refund, assures me this is an updated model and says I will have extended service contract.
Eighteen months after replacement is installed the circuit boards go again. Call Electrolux and am told I don't have extended warranty. Try to speak to "supervisor" and am repeatedly told they are all busy, but will call me back. Needless to say, they never call. The only thing worse than an Electrolux refrigerator is Electrolux customer service. We are looking into the pending class actions or filing our own suit against Electrolux. DO NOT BUY this piece of junk.
SAMMAMISH, WASHINGTON -- My family has an Electrolux refrigerator which was bought in 2010/8, model EW28BS71IS5. Last winter I turned off the ice maker because we went out for a long vacation. But when I tried to turn on it this summer, it doesn't work at all. Did some research on the internet, seems like this is a very common issue for Electrolux and they keep changing the design/upgrade kits. So I called service to check whether they could provide a solution. I got upset about the answer. They told me this issue was fixed in my model because my model has "IS" in it. And of course, my refrigerator is out of warranty, so I have to call some service company and pay for all of that.....
What's a lie!!!! I found so many similar problem reviews on the internet with "IS". Electrolux should face the problem more frankly, product over $3000 should definitely last longer than 3 years!!!
Purchased Electrolux french door refrigerator, freezer on bottom, ice maker located in refrigerator. Eight service calls within the first 6 months to remedy constant problems with inconsistent ice making. Woke one morning to find kitchen hardwood floor flooded as ice melted overnight. After a lot of screaming Electrolux finally replaced refrigerator. We were reluctant to get the same model, but they said the problem had been fixed.
Second refridge worked for about 4 months and ice maker problem started. Numerous service calls over several months. Electrolux stated they would no longer cover problem under warranty unless we extended the warranty for a ridiculous fee. We argued to no success that their high end fridge has never worked as it should. They basically said "tough luck." Service tech said that from his experience the extended warranty would not cover the total cost of future service calls and probably not a wise use of the money. The tech stated that Electrolux doesn't want to admit it is very bad design engineering. We are purchasing bagged ice from the store.
PEARLRIDGE, HAWAII -- I bought a High End Fridge, or so I thought. I purchased a E123CS55GS - Electrolux Side by side from Best Buy. During the first few weeks, I returned 3 units back for computer problems, refrigerator side not working, and control panel being faulty.
Best Buy supported their sale, by quickly replacing the units, but still a hassle. Here I am 4 years later and have had paid over the price of my unit ($2500) for various issues like the Ice Maker inoperable 2 times, the Ice Container being separated from the coil and needed replacing, the temperature settings not being able to keep set temperatures and today once again my fridge side cannot maintain the 37 degree setting, it's now at 52 and I've tried resetting it 4-5 times.
I will NEVER purchase another Electrolux Fridge ever again. I have a Electrolux glass top stove and oven, but that's another story... Don't be fooled by the so called high end fakes Electrolux. So very disappointed and upset on this really bad purchase.
CHARLOTTE, NORTH CAROLINA -- We purchased an Electrolux refrigerator which was stainless steel and has the two doors on top with freezer below. The ice maker and freezer do not work and even with the extended warranty and 9 visits from the technician, we are still using bagged ice and have had to put a separate freezer in garage as freezer does not work.
After two months we still have no relief. Electrolux does not honor their craftsmanship or their extended warranty and I am now going to file with the BBB and with the action 9 news team in town and write an article for the newspaper as this is ridiculous. I am going to put my English degree to work for me and start being vocal with the media. I am tired of hearing their commercials on the radio as they do not honor their warranty. I own 11 rental houses and have never had this kind of problem with a refrigerator.