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Frigidaire/Electrolux Doesn't Care About Their Customers
Posted by Silent reviewer on 06/29/2005
CALIFORNIA -- Our story goes: Started June 18, 2005 - when a repairman came to check why refrigerator isn't working. He told us that it was "sweating back to the compressor" and that it is a "sealed system problem". That someone from Frigidaire will call us to tell us what is going to happen next. We lost all our food for a Father's Day gathering and continue to lose money over this whole HORRIFIC incident.

June 20 (Monday) - No calls all day. We had to call Frigidaire and see what the situation is. No help whatsoever. We had to go to Kinkos to fax the repair order so that they have TWO copies (one from us, one from the repair company) to assure that the refrigerator is un-repairable and needs replacement. We wait...

June 21 (Tuesday) - Called Frigidaire. They said it was going to take 72 hours for a "review" to see if/when it will get replaced. AGAIN, WE ARE PATIENT...AND WAIT...72 HOURS.

June 24 (Friday) - So here we are, 72 hours later. Called Frigidaire, still no answer. They told us that it is STILL in the review process. What the heck were they doing the last 72 hours? Hmmm...makes you wonder...if they care, doesn't it? They said to call back by the end of the day for an answer. So that they can contact the place where we bought the fridge from for replacement. Called them before they closed...STILL NO ANSWER. And of course they don't work weekends...So still no fridge...continue to eat out everyday...we wait again for Monday.

June 27 (Monday) - Called Frigidaire...what a surprise...STILL NO ANSWER. This is 72 hours plus one day. Still no answer from the "Review Department"...which I'm trying to think is a department with a bunch of round filing cabinets. Their reasoning this time is that the department is very busy and shorthanded. I wonder why?...maybe because your appliances are unreliable and need to get replaced not even a year after it's purchase?!! Again...we wait.

June 28 (Tuesday) - Called Frigidaire...well, you might as well read what was on my story above, on June 27th. Cause that's pretty much the same story. Except, apparently a supervisor was going to "expedite" the process and give the file to the review department who is still reviewing the case. I think they have one person working there and only one person...who is in a 6x6 room with a stool and files and files of complaints and cases. They said they would call me back by the end of the day. Of course they did..NOT!

June 29 (Wednesday) - So here we are...144 hours (business hours that is) has past...not counting last weekend of course. Eating out, wasting money. But Frigidaire doesn't care...it's not them who has to eat out and it's not them who's money is wasted. Why should they care. Still no answer. Same story. Still no refrigerator. Talked to another supervisor...same story. I might as well call myself and tell myself the same story tomorrow. At least I'll be talking to someone who cares...ME. Will keep you all updated.

June 29 (quick update) - Still no answer. They apparently said that they have an approval and will send the "letter" this afternoon to the place where I bought my appliance. I called them...still not there. Will again call tomorrow.

June 30 (Thursday) - Persistence is the key. You HAVE TO be persistent and keep calling these people at Frigidaire. Even if you get the same answer...keep calling. Almost to the point of annoyance, feel me? Anyway. My dealer called (where I got the fridge). Told me that everything was good to to and to go over to their store and pick one out. I went, I did, and still had to have another bargaining conversation with them because apparently the side by side/stainless steel models wetn up in price. Is that my problem?? What the hell is that supposed to mean to me? Well, that means that I have to pay the difference. Oh, helllll no. :) There is NO WAY that I was paying anything. Long story short...they just gave me the same model as an even swap. Delivery for free (as you would expect). My representative at the Appliance Dealership was AWESOME! She did everything she could to get things DONE. Which is more than what I can say about FRIGIDAIRE OR ELECTROLUX! Let's hope this doesn't happen to anyone else. Especially...let's hope this new one last us more than 9 months!


If you need contact information on Frigidaire, good luck in trying to find a helpful person that will give you answers. But here's what we've found as far as regular mailing addresses and contact people:

Keith McLaughlin, President
Robert E. Cook, CEO

Frigidaire Corporate
250 Bobby Jones Expressway
Martinez, GA 30907
(877) 435-3287

or: (I'm sure you all have the PO Box, but here it is anyway):

Electrolux Home Products
PO Box 212378
Augusta, GA 30917
     
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Posted by stumpleg on 2005-08-16:
I'm going through exactly the same situation right now, except that I bought a freezer and it lasted less than 2 weeks. I purchased my freezer on 22 July 2005 at a dealer in Laval Quebec.

I just received my credit card statement with the purchase of the freezer as one of the items. I'm disputing the charge until I get my situation resolved.

Whether this situation is resolved to my satisfaction or not, I will NEVER, NEVER, purchase a Frigidaire product again.
Posted by Frididaire/Electrolux hoax on 2010-10-04:
yeah, i got the 72 hour line three times until i figured out that this is the company code for "you're screwed"-good luck, i've been waiting 3 months now for the replacement dishwasher that never came. Personally, I think they are going under and we are on the wave.
Posted by chiavetts on 2013-08-08:
I bought a Frigidaire stove. We were satisfied my husband did all the research and thought we were getting the best product for the money. Not too long after purchase, the glass in the oven door developed a iridescent color. We called to have it checked. A repairman came out, looked at the oven and told us this is normal. It had to do with the gases between the glass. Because he determined it not ba a problem, we had to pay for the visit. Around $92.00. My husband refused to pay. He threatened us with a collection agency. We had to pay. We will never will we buy Frigidaire and I guess now, Electrolux and we are actively looking for two appliances. :-(
Posted by Martina on 2013-09-15:
We have bought 4 Frigidaire appliances and 3 out of the 4 have been crap. We have had our dishwasher repaired twice and now again which will be the 3rd time. The fridge is also not working and we are waiting now for 2 weeks for the parts to arrive for the repairman to come back and fix our fridge. Our above the stove microwave also stopped working and we are waiting for our microwave as well now. I would suggest nobody buy these appliances if you wish for appliances to last longer than a year. Take my word, I have been on the phone a few times with Frigidaire and the repair company and they just send you back and forth playing games and wasting time. Terrible appliances!!!!
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Icemaker Problems
Posted by MRFN on 11/23/2009
I purchased the higher-end Electrolux CD FD refrigerator (with WAVE TOUCH) in July and have had nothing but problems with it since day one. Ice Maker issues: wet cubes, slow production, leaky, inefficient, started making noises, stopped working, new motor installed, stopped working AGAIN!!, etc. It's a beautiful, sleek looking unit but it doesn't work properly (repair people have told me that they are not impressed with icemaker design).

Customer service reps seem very nice at Electrolux and the outside repair people are accommodating but Electrolux will not replace this LEMON and the repairmen can only do so much -- it keeps breaking and never worked properly in the first place (so I am out multiple days of work after almost six months and still do not have a WORKING icemaker). For the money I paid, I expected this unit to be attractive AND to WORK PERFECTLY! Don't buy this unit! If I had to do it over again, I would buy the Samsung (I was too impressed by all the Electrolux bells and whistles and now I am paying the price).

My advice is to look elsewhere until Electrolux does a much better job with design and service.
     
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Posted by Alohazz on 2010-12-24:
Electrolux is giving full refunds for this refrig. I have a similar ice maker problem and am recieving a full refund minus tax and installation.
Posted by DLV on 2012-04-30:
I would recommend a KitchenAid refrigerator.
I would role my 15 year old KitchenAAid from the garage back into the kitchen if it wasn't white and shove this piece of junk electrolux out to the garage.
Posted by Louanna on 2012-05-24:
I too have had nothing but problems with our Great New refrigerator-the ice maker works for 6 weeks and goes out again-I have had 6-8 repairs and nothing works. Would never buy products from Standard appl as there service contract sucks. Now they say it's not repairable-so You spend $2700.00 on a refrigerator that's not repairable 2 years later. Will never buy top of the line again.
Posted by Lori on 2012-08-23:
I too am having ice maker problems. 3 times now in 13 months it has stopped working. Electrolux refuses to acknowledge they have a bad product. One more time and it goes to the dump.
Posted by jc on 2012-09-22:
same story here --- bought an electrosux -- 2 years worth of problems -- paid $700 for a 3 yera extended warranty, after 6 months into the warranty time they had to replace the fridge, and then they said that because it was a new unit, I did not get to transfer the unused warranty portion to the new unit --- just delivered this unit (EI28BS65KS4) and now the ice maker on it is not working -- and the door never shuts right --this is so frustrating! DO NOT BUY ELECTROLUX!
Posted by SMHanson on 2013-10-21:
I agree, I will never buy another Electrolux, bought it for the looks, when you pay that much for a frig, you think it's going to be the best. Ice machine is terrible, over $500 in repairs and Electrolux will do nothing to replace this lemon. Repair crew just out again and will now call Electrolux every day until they get this thing repaired correctly
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Unprofessional Customer Service/Non-placement
Posted by DearVicePresident on 10/13/2007
SAN DIEGO, CALIFORNIA -- October 5, 2007

To: Vice President of Customer Service Electrolux
The Electrolux Group
Customer Assistance
PO Box 212378
Augusta, GA 30917
(Electrolux Home Products
P.O. Box 212378
Martinez, GA 30917)


RE: Frigidaire Gallery Refrigerator, Serial # PLHS5267ZAB5, Model # LA23411589


Dear Vice President of Customer Service,


This letter is to explain the circumstances of why we will not buy another Electrolux product. In November of 2002 we purchased new appliances for our kitchen which included the above refrigerator. Approximately two weeks ago the entire cooling system quit working. I called customer service’s automated number for a service repair number. There were only two offered. I never received a call back after several attempts to one and the second one did not have a refrigerator technician. They suggested I call customer service directly. In speaking with customer service I was informed that my warranty had expired and that I needed to contact a repair person on my own. I contacted a repair person who explained the board needed to be replaced. That was replaced and immediately blew. He said I needed to contact Frigidaire directly. I called customer service back and explained the situation at which time they said they would put in a request for repair and someone would call me back in 24 hours to let me know what had been scheduled. I call the next day after I did not receive a call. The woman I spoke to said she did not understand why I had not received a call, normally they are very good. She then asked me for all my information again and said she would put the request in again….. it would take 24 hours. I called again after I had not received a call. I explained again to your representative, who then said she doesn't’t know why I would think it to be 24 hours. The policy is 48 to 72 hours and why was I calling them anyway since I was not under warranty. I explained about not being about to contact an authorized repair service and she said to use who ever I wanted because it did not matter. I then contacted another repair service who took one look at the old board and said I needed to have Frigidaire come out. It appeared to be the compressor. I AGAIN called customer service and was told it would be another 48 to 72 hours before I would get a call to let me know when someone would be out. Fortunately, after speaking to a supervisor, who placed me on hold while obtaining an appointment with A&E Service, I was able to have an authorized repair technician come to my home. The repair technician then informed me that my unit has a short in the wire that is incased in the unit and therefore not repairable. He asked how old the unit was and that this falls within the five year warranty that I needed to contact Frigidaire. I called on the next business day and was told the service company would be called and the case would be reviewed and we would be told if it would be replaced or not in 48 hours. I then received a call from Brittney would said that because we did not purchase an extended warranty nothing would be done. I called back later and talked with another customer service representative and after asking her to explain how it is that something’s can be covered in a five year warranty how it is that something that CANNOT be repaired due to a manufacturing defect is not. She repeatedly said that if I had bought the extended warranty it would be covered. I then asked to speak with her supervisor. She asked me why several times, saying she has already addressed my question and that if I should provide proof of purchase I might be offered a small rebate. I had to ask several times to speak to a supervisor and was left on hold for 20 minutes before I was put through to Laurie. I then asked the same question and she said she is doesn't’t write the warranty and what is it that I expected. I explained that we paid a lot for our refrigerator and for us it would be worth paying $1000 to have it repaired but after only four years of owing it we didn’t even have that choice. It doesn't’t make sense to offer a five year warranty of parts and repairs that can be made and not offer the same warranty of something that can not because of a defect of the manufacturing. She then said there are guidelines and that is what they go with. What did I expect? I should have bought the extended warranty. I asked to speak with her supervisor. She stated there wasn’t anyone else for me to talk with. I asked if she has a supervisor and she said yes, but not in that office. I can go the website and make a complaint that way if I like but the answer will remain the same.

So, what is the point of the long letter? I have had to deal with many customer service providers from being in real estate and property development over the last 10 years. My husband currently owns more than 40 investment properties and is developing a handful of multiunit properties over the next five years. I currently own a property management company. This is the first time I have ever felt the need to write a letter about how unprofessional and disappointed I have felt at the end of a resolution to a problem. There never was an answer of let’s see if we can help you or answer your question to some satisfaction or even giving me a name or transferring me to someone to answer the simple question of why I have some parts that are under a five year warranty (that I would gladly pay to have fixed) and that something that CANNOT be repaired does not fall in that same category? I understand that customer service doesn't’t write the guidelines, but they do interpret the guidelines because that is what guidelines are for, to guide. Doesn’t it seem reasonable that perhaps this short in an area that is not accessible falls outside of the ‘guidelines’? I don’t know, customer service wasn’t willing to help find that answer. Given all the above boring details, I will not buy another Electrolux product to replace any existing appliance in any unit or in any new property. I will forward a copy of this letter to Consumer Reports and everyone I know along with what I have learned regarding other appliance companies. If your company cannot stand behind your products, then I cannot either.


Sincerely,


Sheila
     
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Posted by Ising on 2007-10-19:
If I were you, I would check out your remedies in small claims court. I have been without a fridge for almost two months and my fridge is less than a year old, six repairs, and still not working! I filed a claim (myself, no attorney involved)in small claims court which only cost me $90. If I win my claim, I will get my court costs back. I bet, given your circumstances, you would prevail in small claims court.
Posted by sunshine619 on 2008-02-14:
I have a frigidaire glass top stove. One burner hasn't worked since day one. We purchased our condo brand new in April with the appliances included. The stove only has a 1 year warranty through electrolux and its coming up on the end of the warranty and still nothing has been done! The repair shops they give me never answer the phone and they dont care to help any further. I agree a terrible terrible company, will never own frigidaire appliances again.
Posted by Sparticus on 2008-02-14:
We just bought a Frigidaire double-oven. So far so good (knock on wood!)

Hope it lasts until we sell the house! (knock on wood again!)

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Do Not Purchase a Electrolux Refrigerator and Do Not Do Business With Gerhardt's Appliances
Posted by Mm69111 on 06/13/2009
FRAZER, PA -- I purchased two high end appliances from this store; 1 - a Miele dishwasher and 2 - a Electrolux Refrigerator. After waiting for delivery like I was waiting for cable installation; between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running late, of course it never occurred to them to call me to let me know they were running late. It finally arrived around 6:30, while my wife and 3 little kids tried to prepare for dinner, while emptying the old appliance as we could not empty it until the new refrig arrived. It was installed, but apparently never inspected! Here it is almost three weeks later and the ice maker doesn't work, the seals on the freezer do not seal, creating the appliance to leak and ice to build up in the freezer compartment. I have called 5 times, they have sent out a service person once who was not able to fix the ice maker, a pleasant person I would add. FedEx rang the bell the other day with a delivery that appears to be ice maker replacement parts, although no one mentioned to us that they would be shipping to our house! I called the store to ask what was going on and when I could expect the ice maker to be fixed...the store instructed me to call back in three days!

After fuming over this for three days I call and they tell me that someone, once again like the cable companies, "will be out there next week, on Monday sometime between the hours of 1 - 5, so we schedule it. I find the appliance leaking again due to the seals and finally had enough, I called and asked them to take the "lemon" back and provide me a new one that works! "Sorry, we can't do that as it is not our policy." I have had it, I am canceling payment with AMEX until I get what I paid for: a new, in good working order, $3k refrigerator! I would not recommend:

1 - Do not do business with Gerhard's Appliances
2 - Do not purchase an Electrolux Refrigerator
     
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Frigidaire Horrible Products, Company
Posted by DJ Moto on 10/26/2007
SALT LAKE CITY, UTAH -- A Frigidaire refrigerator was purchased in Sept 2006. We were building a new home and did not begin using the fridge until April 2007. We plugged in the water for ice maker in June 2007 it was not plumbed correctly and it flooded the fridge. Repair tech repaired it. In August fridge stopped cooling. We called again. Tech came out and replaced damper control. We had to throw away hundreds of dollars in food. In early Sept 2007 stopped cooling again. Tech came out and replaced temperature control unit. Again wasted a lot of food. At that time I began telling Electrolux that I needed a new fridge. They were not helpful at all and would not let me submit the service claims to the replacement area. I finally got a supervisor to send my data to the replacement department. Replacement dept denied my claim saying I was outside the warranty of 12 months.

I have sat here for a full week without a fridge that works for the third time in two months. The problems started well within the 12 month warranty period but they will not honor their commitment. They just keep saying sorry there is nothing we can do to help you.
     
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Posted by Anonymous on 2007-10-26:
This one year warranty is a load (IMO).Maytag had a two year part,and one year labor warranty,some models had a full two year.Five years on the compressor(parts,and labor),Five years on control boards.Now anything sold after 2006 only comes with the one year.
Compressor replacements out of warranty are expensive($600.00-1000.00's)

I know it is hard,and stressful,trying to deal with someone that is wired to say NO.I deal with factories daily,and they can be useless to say the least.
On your next purchase,I advise checking out a local appliance shop,that services what they sell.Look into extended service plans,but read the fine print!As most extended warranties are useless as well.

Good Luck.
Email if any questions
Posted by Anonymous on 2007-10-26:
well said, Steve. And I think you know my stand on extended warranties.
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Frigidaire Appliance Consumer Ripoff
Posted by Fedupliz on 02/15/2008
SCOTCH PLAINS, NEW JERSEY -- FRIGIDAIRE APPLIANCES ARE PIECES OF JUNK.

Purchased Frigidaire stainless steel refrigerator, range and microwave 4/4/07. Microwave door not aligned, range handles so rough they would cut your hands, refrigerator stayed on for hours and the noise would wake the dead. Called Frigidaire and they sent service who said the fan motor was not working. Took three weeks to replace the motor. Noise still waking me at 3:00AM three rooms away. Sounds like it is coming apart when it clicks on which is just opening the door. Service has been here five times, last one 2/11/08. He said Frigidaire knows about the problem and he twisted the cooling pipe which did nothing. Noise still there and now it stays on forever.

My electric bill is higher than it has ever been and waking up at pre-dawn time is making me tired and pissed. Cannot get anywhere with Frigidaire they do not give a damn. How do we get the FTC involved and file a class action. Paid all I want is what I paid for. They are screwing the consumer is anyone listening.
     
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Posted by Anonymous on 2008-02-15:
I would think these problems are still under the 1 year warranty. Continue to call and keep us updated.
Posted by fedupliz on 2008-02-15:
This morning I filed with the department of comsumer Affairs. Hope something happens
Posted by Chris Polk on 2008-02-25:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on my3cents.com.
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Posted by seinfeldfan on 2008-08-05:
I am curious whether or not you resolved your complaint. I just bought a side by side stainless steel Frigidare refrigerator, range & dishwasher. The refrigerator is noisy/clunky when it turns on or off, which is frequently, and loud when it runs. I have to keep the temperature dial on colder than the factory setting just to keep the milk cold. The repairman told me to "get used to it" and yet I can hear it in my bedroom down the hall. It is disconcerting to buy a new appliance and have it be so noisy. I'm hoping that there is some recourse.

Thank you.
Posted by fedupliz on 2010-04-23:
Contact Chris Polk at Frigidaire's custonmer service. Believe it or not he was intstrumental in getting my refrigerator replaced. Still have some problems with the microwave sometime it works and sometimes it does'nt.
I think we are just helpless consumers because they all have problems
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Wave Touch refrigerator Ice Maker problems!!
Posted by Pjb800 on 02/08/2010
In July of 2009 I thought I was making a great purchase of a Electrolux appliances for my home. July 18th my appliances were installed and the ice maker on my wave touch refridgerator worked fine for 2 weeks. After that I noticed it would leak, partial ice cubes, and finally a week later wouldn't product ice unless I would manually pull the stop bar. I have about 4 service techs try to repair and circuit boards replaced etc.. Long story short nothing fixed it and hours upon hours wasted waiting and trying to get it fixed. After the 4th service call Electrolux replaced the entire fridge. The ice maker now works but I still have very slow dispense of ice and the auger or something just doesn't seem to work right. For $3,500 one would think that something as simple as a ice market would work perfectly. If you are considering this refrigerator please move on!! I know there appliance looks great hence why I purchased but I am really kicking myself now and really wish I did more research prior.
     
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Posted by Venice09 on 2010-02-08:
What can a refrigerator possibly have to offer that's worth $3,500? I hope it at least came with a nice, long warranty. Maybe I'm just cheap, but I would never spend that much money on an appliance. And ice makers seem to be the first thing to break. I agree, for $3,500 the ice maker should not only work perfectly but should also dispense gold nuggets!
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Terrible Product
Posted by Lexus93 on 06/12/2008
BLYTHEWOOD, SOUTH CAROLINA -- My wife and I have had 4 refrigerators in our 41 years of married life. Our latest one, an Electrolux /Frigidaire by side refrigerator was purchased four years ago. Fortunately we purchased a five year service program. Within the first 30 days the ice maker was replaced - the service man said this was not unusual. Then the compressor failed and had to be replaced. It took two tries and 11 days to successfully replace it. Another ice maker failed. Then the water supply valve failed. And most recently the ice maker was replaced. I do not know what will happen next. This is no doubt one of the worst home appliances I have ever owned.

I did contact Electorlux and they have never replied. One thing for sure I will never, never purchase another Electrolux product.
     
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Posted by Anonymous on 2008-06-12:
Compliment? I don't think you can edit that line, might have to delete and start over.
Posted by DigitalCommando on 2008-06-12:
Put some woodgrain wallpaper on it, remove all interior drawers. Install two wooden rods across the inside. Congratulations, you now have a double-door portable closet!
Posted by GenuineNerd on 2008-06-12:
The quality of Frigidaire products have declined since General Motors sold the brand to White Consolidated in the 1970's.
Posted by Ponie on 2008-06-12:
DC, LOL! I especially like the 'portable' part.
Posted by DebtorBasher on 2008-06-12:
Electrolux? I thought they only made vacuum cleaners....I love the old fashioned bullet canister Electrolux vacuums...I even went on Ebay looking for one.
Posted by Slimjim on 2008-06-13:
I believe nerd GM sold Frigidaire to WCI in 1981. Regardless, you are spot on. It's been junk ever since.
Posted by Chris Polk on 2008-07-28:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on My3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely

Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Posted by lexus93 on 2009-02-01:
The reply from Fridigaire must have been bogus, becasue the email are beign stopped
Posted by lexus93 on 2009-02-17:
I did receive an offer from Frigidaire. They are willing to give me a 50% discount on a new unit. Sounds great until you do the math. Considering sales tax, delivery costs, disposal, another extended warenty, etc my out of pocket expenses for the replacement unit is $668.00. Also why a 50% discount on a unit that is (1) pure JUNK and (2) only 4 years old. If I take Frigidaire's offer my total out of pocket costs would be over $1900.00. (old unit + new unit + tax etc) I have declined the offer and requested either receiving an equal replacement unit (at no cost to me), or a 5 year extension to my present maintenance agreement.
Posted by lexus93 on 2009-02-19:
Here is Frigidaire's reply:

Thank you for contacting Electrolux Major Appliances. We sincerely regret that you have experienced difficulties with your product. Electrolux provides very comprehensive warranties with each product to guard against parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacture’s responsibility for any assistance we offer outside your warranty.
After a reasonable period of time, many factors beyond the control of the manufacture may affect any product.
We offer Extended Service Contracts to all our customers who register their appliances with us, to guard against unusual problems that may occur outside of warranty beyond normal wear and tear. Unfortunately, it would not be fair for customers who pay for this added insurance for us to cover the same replacement for customers who did not elect to insure their purchases outside of warranty. We apologize for not being able to assist with a higher offer.

Here is my reply:

I am one of your customers who PURCHASED an extended warranty - thank goodness.
I totally disagree with your assessment. Frigidaire manufactured and sold a piece of junk!!!!! A true Lemon!!!
My unit was having problems within the first three months. Yes the worst failure occurred in the second year. By that time the standard warranty would have expired and I would have been stuck for the whole cost if I HAD NOT purchased the EXTENDED warranty.
I must say Frigidaire has reached a new low in consumer appliances. As I said before, my prior units, Sears and GE, lasted over 12 years EACH without repair - for anything - that's right for ANYTHING. And you believe that the consumer should pay out over $2000 for a unit that even in your opinion will fail within 8 years!!!
Well my offer stands. If your position remains as stated in your recent letter, I will:
- of course never buy a Frigidaire product again
- spread the word via the any means I can, including the Internet, on this sorry product

Bottom line I hope anyone who reads this will learn from my sad experience and boycott Frigidaire - Please pass the word!!
Posted by leonardo on 2012-01-02:
our electronic oven in a gallery range (GLES3809EQD quit almost 5 years to the day--the range cost 1,000 and electrolux says they can do nothing except suggest i get it fixed ($578) and buy an extended warranty. . what i can do is inform others that electrolux does not make quality stoves and does not stand behind their products and is a totally unresponsive, uncaring company.
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Worst Refrigerator Ever Made!
Posted by Kittyvol on 11/21/2010
We bought our fridge in April 2010. In July, the ice-maker stopped working. I called Electrolux and a repairman came twice to "fix" that problem. Then the water through the door wouldn't work. I called again and a repairman came out for that. Now the water isn't working again and the ice-maker is on again/off again. We're waiting on a repairman for that (and here we are at Thanksgiving week!).

Yesterday we went to the store where we purchased the refrigerator and asked what our options are. They called Electrolux and said they would make a decision within the next 24-48 hours as to whether they will allow the store to accept the fridge as a return. SERIOUSLY?? I think Electrolux should be PAYING ME for all the time missed from work waiting on the repairman! I think we need to have a class-action lawsuit against this company. Who's with me? It may be the only retribution that we have at this point.
     
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Posted by Venice09 on 2010-11-21:
Too bad you didn't research this refrigerator before purchasing one. There are a lot of complaints about the ice makers. You would have known to steer clear of Electrolux. I hope you have better luck on your next purchase.
Posted by JCraigM on 2010-12-11:
Problems with Electrolux are increasing. I'm now waiting for my 5th ice maker replacement and 3rd door gasket in 15 months. The parts are back ordered until late February! Does that tell you there's a much larger problem with Electrolux that the company wants to admit?
I've seen class action over cell phone batteries and ink cartridges that cost far less than a hundred dollars. This is a $4,000. refrigerator. Sadly, class action takes years and by then I'll have a KA refrigerator that works!
Hmmm, just a thought, wonder if Kelly Rippa has had any problems with her Electrolux products!!!
Posted by Venice09 on 2010-12-11:
JCraigM, I think that same thing every time I see her commercials. I'll bet she is regretting ever getting involved with Electrolux. Her image is worth more than what they're paying her.
Posted by JCraigM on 2010-12-13:
If Kelly were that concerned about her credibility as opposed to financial gains, she would publicly opt out of the Electrolux financial incentives. My appliance store repair tech says he heard that she has a Subzero refrigerator and probably has never done laundry or cooked a complete meal in her very high end kitchen.
Posted by JCraigM on 2011-01-13:
Kitty, I found a firm that is exploring what you suggested against Electrolux and spoke with their representative at length. Sadly, by the time it is ever resolved, the defective refrigerators will be recycled and our consolation reward will be a coupon for a bag of ice.
Posted by herrell on 2013-09-17:
Same problem.........water and ice! Don't buy any Electrolux appliance until they stand behind their products. Perhaps they could start by making them in the USA.
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Electrolux Is Not A Good Product And Company
Posted by Marcus570 on 05/11/2009
MONTREAL -- We purchased a 2008 SIDE BY SIDE IN COUNTER DEPTH. Refrigerator w/icemaker for over $3000.00!!! Guess what the ice making system has failed on many occasions since then, the appliances were bought at SEARS and they have come to repair it almost 6 times so far... The new appliances are electronic and managed by computer chips, so no mechanical failures here... service people DO NOT KNOW what to do with them, since software problems are ERRATIC and momentary at times... they have trouble pinpointing the problems.

Electrolux HAS NOT answered ANY REQUEST, they obviously DO NOT CARE about customer complaints and SEARS just keeps on coming to fix the darn thing OVER AND OVER and waisting money and time.

I cannot believe the issues with a BRAND NEW high end fridge and the issues with service.

I have been told by different technicians that ALL products are prone to failing, including stoves, m dishwashers and so forth, anything with electronic components commanded by computer chips will eventually fail. How costly is it, just for the refridgerator main board, we are talking over $550.00 !!! and that does not include labor costs... so imagine that!

I would THINK TWICE about getting these and WE WILL NEVER BUY ELECTROLUX PRODUCTS AGAIN!



     
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Posted by Anonymous on 2009-05-11:
your mistake was having Sears/A&E service out to repair your appliances.These guys are the worst,they are poorly trained and NEVER show up prepaired to finish the job the first time

Good Luck!
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