Electrolux Ranges

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Frigidaire Gas Range Has Problems After 1 1/2 Years
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- I purchased a gas range (Frigidaire) in April of 2010 from a local appliance store. It had a few bells and whistles, which is what I was looking for. I am an older woman who does not "want" to be Martha or Julia, anymore if ever.

It worked reasonably well until 10/1l, when I discovered that it was not holding the temperature setting. It was beeping, indicating it had reached a certain temp. but it had not, according to two oven thermometers.

I spoke to CS at Electrolux which took forever to do. I was put on hold many, many times. Initially offered to pay for parts with moi paying for labor. I found that unacceptable after such a short time owning their product.

I realize most things are not made as well as they used to be, however 1 1/2 years for a gas range is really upsetting.

Finally, a supervisor granted me a diagnostic (is this a Dr. appt.?) and repaired both parts and labor visit. It was "an igniter" that had to be replaced.

The same thing has happened again 3/12 (4 months later) oven no longer reaching the proper temp. according to the setting and beeping...No help, more holding on for almost an hour this time to get another supervisor who informed me that it was my responsibility to have taken out the warranty on this product...Not their's to have produced one which would not have to be repaired twice in 2 years. Not acceptable either. Again offered to pay for parts only...and not labor. No!

I have the CEO's name Jack [snip] with Po Box in Augusta, Ga. I will find him.

Evidently this company also makes Maytag, Amana, Kitchen Aid, as well as Frigidaire...Need my oven fixed by the company...are you listening Mr. [snip]? I do not give up easily.
     
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Slimjim on 2012-03-09:
You are out of warranty defacto, so anything now is up to them. I agree the ignite (globar) shouldn't be giving these kinds of repeat problems so hopefully they will cover labor once again. If not, take the parts only deal and see if they will give you a warranty extension, even if it carries a cost(reasonable of course). At least if it happens again, they will cover it without arguing.
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Disappointed in Electrolux
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We purchased the Electrolux over the range microwave April 2010. We had to wait for the new model to come into stock. We use the microwave to reheat food, make popcorn, defrost and melt some foods and cook baked potatoes. Almost three weeks ago, the Electrolux microwave started making a strange noise and we discovered that it wasn't heating. We called the number on our owners manual and were given the names of two repair services that fix Electolux appliances. The response was quick - within 2 days. We were told the magnetron, the piece that makes it heat the food, had to be replaced and that it would be ordered and sent to our house within the week. Three weeks later and we don't have the magnetron and we are without a microwave. Fed up with waiting, I called Electrolux to complain and was told that the magnetron is back ordered. Number one, I'm upset that no one called me and let me know we would be more than three weeks without a microwave. Second, I wonder why the magnetron is back ordered, do other customers have the same problem. I think they should do something to make me happy.
     
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Alain on 2011-01-22:
I haven't heard a lot of good things about Electrolux from friends who have used their products.
Laurie on 2012-09-17:
Installed my stove (slide in with dual ovens), frig, dishwasher and microwave about 3 years ago. Had problems with stove, but repair got it fixed within a couple of days. Frigerator repair took two weeks (water froze in door and required new door-first door dented) and microwave. Love my appliances, they just have some awful repair services contracted.
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Why plastic knobs on a stainless steel stove?
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We built a luxury spec home in 2007 equipped with Electrolux Ikon appliances. The home was on the market for 18 months and didn't sell. Rather than leave it empty we moved in. After using the range we noted a disfiguring of one of the burner knobs located above the side oven door. Close inspection showed that the knob was made of a hard plastic and covered with foil. The range was a stainless steel Ikon designer series 48" Pro Series Range which cost over $6000. Electrolux used a plastic knob with a faux stainless surface and put it in a location above an oven door that is obviously going to be subject to intense heat capable of melting plastic when the oven door is opened. I was really disappointed in the lack of designing foresight and this cost cutting measure on a very expensive designer appliance.

I was even more disappointed in the response I've gotten from Electrolux regarding the resolution of this issue. They will not replace the knob because the actual sale of the range took place before the house was completed in 2007. They said the warranty was good for one year from purchase and elected not to cover the defect. I explained that though the damage occurred in 2009 after the warranty was out, it did occur immediately after the initial use of the appliance and was not the result of use, but rather their poor design and cheap construction in a product Electrolux represented as being of the highest quality and priced to reflect that level of quality.

Because of Electrolux's refusal to rectify this defect and restore the appliance I feel compelled to write this review as a caveat: just as their stove knobs are faux stainless steel, Ikon is faux quality for the Electrolux brand. I believe they need to understand the cost of this knob is greater than the $30 they want for a new one.
     
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sheila on 2013-07-24:
I have had 2 service calls a year, bought the extended warranty and still had to pay to replace all my plastic knobs...waiting for another repair, both heating panels out. Mine is a free standing duel fuel 36inch icon series, won't replace porcelain liner that is flaking either...not a " functioning" part. DON"T BUY ELECTROLUX
Kate McIntyre on 2013-09-24:
I have an Electrolux gas cooktop and the 'stainless steel look' knobs have melted. Electrolux told me it was because I was using large pans that were radiating the heat out to the knobs. They told me only to use small pans which isn't very helpful when you have three hungry teenage boys and a triathlete husband. They sent me a box of new knobs but they all melted within a few weeks.
Donald C. Swenson on 2014-01-03:
Likewise the "stainless" plastic knobs melted on mine and constitute a design defect. If they replaced knobs out of the warranty period for someone, that would be a hidden warranty.Electrolux would be forced to replace with properly designed knobs if they were sued in a class action. Is there a retired attorney out there with the same problem and lots of time on your hands?
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Do not buy Electrolux range and microwave
Posted by on
Rating: 1/51
BEAVERTON, OREGON -- Electrolux range and microwave were purchased 21/2 years ago in 2010. I have had them serviced three times. I had the prior appliances for 20 years and never had a problem .

These appliances are a piece of junk. Calling customer service is a waste of time. They ask if I have an extended warranty. Why in the hell should I have an extended warranty when I have new appliances? I bought these pieces of junk so I wouldn't have trouble.

My advice to all people Do not buy Electrolux appliances!!!!!!!!!

     
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CPolk on 2013-03-20:
Hello Ronnie_Balfe,

On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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Terrible Electrolux slide in range
Posted by on
I bought this Electrolux double oven slide in range at a hefty price of $2500 plus an extended warranty. Used it maybe 6 times. The panel kept beeping and lighting up at different times with an error code of E15. After 4 service visits and two parts replaced, the same problem still occurs. When I came home and found the panel had lit up by itself with different settings, I turned off the power to the stove from the electrical panel, afraid of it turning on by itself. Still waiting for repairs. Since its more than 1 year from date of purchase, Electrolux customer care wants nothing to do with me. Very disappointing. It may look sleek but there is no pride of manufacturing in their products. Will never ever buy another Electrolux product again - you don't get what you pay for!
     
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Alain on 2011-06-22:
Send an e-mail to: Chris.polk@electrolux.com (Online Outreach Representative) and be sure to include "Help Center" somewhere in the subject line. For additional information see http://www.my3cents.com/showReview.cgi?id=10021 ("Stay away from Electrolux-French Door refrigerator by Vivers on 6-14-2011)
Chris Polk on 2011-06-22:
I apologize for the inconvenience and concerns this oven unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com

Al Curtis on 2013-08-19:
Had the same E15 error code. $900 and a month later fixed. E-Lux service no help, just "it could be one of four boards" replace the two most likely. So we did, only needed one ... and well I would have had more fun in Vegas. When this stove goes, goodbye Electrolux, hello Samsung or Bosch.
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Ceramic/Glass Cook Top
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The burners cycle on and off so it is almost impossible to simmer anything without it cooking onto the bottom of the pot. The only cure I have found is to stand at the stove and constantly stir the pot.
     
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At Your Service on 2012-01-05:
You're very correct in understanding that most cooktop or ranges have a very difficult time simmering at lower temperatures. Most people mainly consider the size of elements and the large BTUs the unit can with. In reality, the measure of a good cooking surface is how low and consistent of a temperature a unit can simmer at. It's possible, for example, on a Wolf cooktop to get a consistent simmer temperature of only 200 BTUs -- pretty impressive.
Venice09 on 2012-01-05:
I have always wanted a glass cooktop, but this is another reason to stick with gas.

I'm sorry you are disappointed in your range. Sounds like there's not much can be done about it.

This was very helpful.
ok4now on 2012-01-06:
AYS: You are correct. Most people only look at the large BTU's. Yes the Wolf, Viking etc. can produce this extreme heat. What consumers fail to realize is you have to vent all of this heat properly. Don't even think about putting a microwave above, you'll fry it.

For this reason when I went with the Dacor range. I don't need this high BTU output. The Dacor has a dual burner in one of its four burners. You can set it extremely low to simmer or fire both to boil water fast for pasta. It also has a convection oven that cooks fast and browns the meat to perfection. I'm happy with it.
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Don't buy Electrolux
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A month ago I bought a gas Electrolux range and it started giving me problems a week after it was delivered. I called Rainbow Appliance to return it but they wouldn't take it back and referred my to Electrolux. I called them but they would not take it because according to them it is repairable. They had to send parts and the technician is coming Friday but there is another part that broke yesterday. I can't believe I bought an expensive range and my old inexpensive range that I had for 15 years never needed service and is still working. Don't be fooled but the appearance and price, Electrolux ranges are a piece of junk and the customer service is terrible. Now they are recommending that I buy an extended warranty because the range "might need service" after the one year warranty expires.
     
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Venice09 on 2010-10-27:
Anything worth buying should not need an extended warranty. Unfortunately, you bought something not worth the money. Offering you an extended warranty is just another slap in the face.

Read the original warranty carefully, especially the lemon law clause. Keep a record of all service calls, repairs and parts. I know that should not be unnecessary, but you are stuck with this appliance for now. If and when you meet the requirements of the warranty's lemon clause, you should get a replacement. But that won't come without investing a lot of time, energy and aggravation. You're in for the long haul.

Good luck.
ok4now on 2010-10-28:
I recently did a complete kitchen update which included all new high-end stainless steel appliances. I did look at the Electrolux gas range and was not impressed for the money they wanted. Ended up buying the DACOR range which was more expensive. ($3500) It's built like a tank with many features the Electrolux does not offer. I have had NO problems with this purchase. Electrolux should stand-by their product and fix it or replace it. You deserve better when spending this kind of money.
GiGi on 2012-01-03:
I have an Electrolux gas slide in range. I have no problem with the function of this stove however the stainless top scratches way too easily. I am in the process of trying to have them change the top for me and they are now finally agreeing to send a tech to see if it was a scratched top to begin with. The emblems that show which burner you are using also have worm away. Two of the knobs have bubbled in the center. They are replacing the knobs for me. We will see what happens with the stainless top. I also have an Electrolux fridge that has been replaced because of the faulty ice maker which is now fine.
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