Frigidaire Affinity Series

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1.5 out of 5, based on 2 ratings and
6 reviews & complaints.

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Affinity Front Load Washer Model ATF6700FS1
Posted by on
Rating: 1/51
KNOXVILLE, ILLINOIS -- I purchased my front load washer/dryer set three years ago and I have been so disappointed ever since. After one year mold started developing on the gray gasket near the door. When I called my dealer about the issue he said that this is very common with front loaders and I needed to take a towel and dry off the gasket each time I use the machine. Leaving the door was also recommended. My laundry room smells like a locker room even after drying it off each time. The only thing good about the advice from the dealer was that the mold did not grow any more.

The door has now started to not wanting to close. I have to give it a good slam before it shuts. The drawer that I put the detergent in is not very user friendly. I have a devil of a time taking it apart to clean.

I would never buy a Frigidaire ever again.
     
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User Replies:
olie on 2012-07-08:
The owner's manual discusses the need to wipe out the gasket after each load.

Your door may have become mis-aligned. Just line it up carefully before you shut it. Be careful, though, because the part that "locks" the door to the main part of the washer is plastic. The part is easy enough to replace, but you might be inconvenienced by a delay in getting it.

(We've just replaced ours. About 8 bucks, here in WI.)
CPolk on 2012-07-10:

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
Lori on 2013-02-06:
Worst! washing machine flat out. I will never buy a fridgedaire product again. Please check for quality while shopping for a washer, plastic on stress points won't work. You'll need to replace the flimsy plastic door lock year after year. Now year 8 the complete door switch assembly. My last washer lasted 26 years never one problem. Still have my 28 yr matching dryer.
Tom Curtin on 2013-02-08:
This washer is a total piece of crap. All our towels now feel like sandpaper. the washer smells no matter how many times I use cleaner, The name plate scratched off during the first year. The fabric softener doesn't drain into the washer no matter how many times the tray is cleaned. After only 4 years of moderate use it needs to be replaced!!!! Hate it!! Was considering buying an Electrolux until we saw they manufacture Frigidaire too.
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Frigidaire Affinity Front Load Washer Reliability
Posted by on
I am writing to express my complete dissatisfaction with the Frigidaire Washer I purchased on 12/2/2010. As of 5/31/2011, I have had to call the repairman to my home two times since I purchased this washer. The last call required a new pump to be installed in the washer because it had "swallowed" a sock from the wash drum which ruined the pump. I find the service of this washer to be totally unsatisfactory. Last week I opened the washer at the end of a load of sheets and it had torn a 2' slit into my 800 thread count flat sheet. I find this absolutely unacceptable, especially considering there were only sheets and pillow cases in this load, so nothing in the load should have caused such damage. My last front load washer only lasted 6 years, which I thought was way too short considering I only do 3 loads a week. It too was a Frigidaire. This will be my LAST Frigidaire appliance. This washer is absolute garbage and I wrote to Frigidaire about it. Here is their "most helpful" response to the damage the washer had done, so don't expect any recognition from the Company that they have a defective product line.

"We do apologize for the inconvenience. We suggest having a servicer coming out and check this issue for you. To locate a provider in your area, please visit www.Frigidaire.com/servicelocator.
Thanks for contacting Frigidaire.
Ms. Jones
     
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Chris Polk on 2011-06-20:
I want to apologize for the inconveniences and experiences this washer unit, and our customer service has caused. I would like to personally speak with you in regards to this situation and see what options we have available for you. Please contact me directly with your personal information, model/serial number and date of purchase so I may further assist.

Thank you in advance,

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com
Steve Moore on 2011-11-20:
I have the same washer, the problem I have is it shuts down in the middle of cycles and I have to restart it, sometimes as many as 3 times, Help
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Frigidaire Affinity Washer Is a Waste of Money.
Posted by on
Rating: 2/51
ALABAMA -- The washer starts to give off a sour smell after three or four loads and you have to purchase a special cleaner to remove the smell. My clothes do not smell clean unless I first clean the washer, and then in the middle of doing laundry I have to stop and clean the washer again before I can finish my last load. What a disappointment.
     
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leet60 on 2012-08-21:
This is generally caused by mold spores - most of these high end machines have design defects. In the case of the Affinity the rubber gasket surrounding the door grows mold spores behind the gasket. There are several solutions you can clean it with that are common household cleaners, you can find these online. I do agree it is frustrating and believe it to be a defect.
CPolk on 2012-09-04:
Good Afternoon,

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
pat on 2012-09-27:
I am about to buy an Affinity but am worried over several problems I have read about it. Was this issued resolved? If I spend $1000 on a washer I do not expect to be bothered w any problems
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Too Many Complaints On Affinity Washer... Here's Another... Re: Door
Posted by on
CONNECTICUT -- I purchased this washer 13 months ago...and TODAY tried to wash some clothes, only to find the door not locking. Even though it appeared shut, the buzzer sounded, and the pause light went on.

I thought something was amiss...after all it doesn't get THAT much use. I went online to see if there was a "fix" and I came across NUMEROUS complaints about the door...whether it be a bad smell (which I have as well, but learned early on to leave the door open to 'dry' after each use) or that the locking mechanism doesn't work...

Seems to be a design flaw...and I'm wondering if a class action suit is being brought against Frigidaire for causing their customers all this grief. Of course, a way around this would be for Frigidaire to be responsible corporate citizens and send a replacement part or repair person to those homes requiring this repair. Making their customers pay for the part (from $50-100) or a service call ($300) is unconscionable!
     
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The Extra's Frigidaire Doesn't Want You To Know About
Posted by on
Purchased the washer in December 2008. The washers control panel turns on by itself, and then starts beeping, when you use the CANCEL button it turns off for a few seconds then turns on again, this will continue until you unplug the washer and leave for a couple of hours.

The above machine was replaced with a new one, but the problem still exist. The electrical connection has been check, for correct polarity and grounding.

Am I the only one with this problem ? Frigidaire Customer Service doesn't seem to care. Sent them an email, never received the promised response. Also called and the person did not seem interested, just went through the motions.







     
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User Replies:
qualityappliance on 2009-02-16:
If you have the exact same problem with two different washers I would tend to think that you have an intermitent electrical supply problem, possibly happening when something else in the house is turned on or off.

However, it is not uncommon to have control board failures in Frigidaire washers. Do you hear a constant low level buzzing sound coming from the control area? This indicates a weak transformer on the board and weird stuff happens next.
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Washer And Dryer Do The Job
Posted by on
We moved to a new house 2008 and bought the Frigidaire Affinity washer and dryer. Both are still working fine and doing the job.
     
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Bob sarno on 2014-09-05:
You time is coming. Look to join a class action suite for er68 problem common on hundreds of affinity dryers
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