Frigidaire Dishwashers - Page 2

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1.2 out of 5, based on 10 ratings and
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Won't do this manufacturer again!
Posted by on
AUGUSTA, GEORGIA -- Purchased dishwasher in July 2009 - installed in September after a kitchen remodel; first new dishwasher in 20 years and was looking forward to another 20 year run. Two years in and it needs a new motor. This from a 2 person household where the machine is run typically once a week, around the holidays a bit more. Through 3 people at customer service/repair the answer was "you should have bought the extended warranty". Someone ought to rethink employee training because I can't imagine them advertising the dishwasher with the tag line "will quit in 2 years so buy the extended warranty". I won't be buying this product line again - I'd rather be making investments that pay me a return, rather than investing in poor quality craftmanship.

The cost of a new motor plus service call to install is less than a new dishwasher -- but I have no confidence that a new motor will merely get me another "2 years" ...and I could almost bet they'll push an extended warranty.
     
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Venice09 on 2011-10-22:
Outstanding review. It tells yet another story of planned obsolescence and extended warranties. It's great to see people finally starting to understand that strategy.
At Your Service on 2011-10-22:
It frustrates me and most other consumers that any product comes with less and less warranty coverage. There are actually products only coming with a ninety day limited warranty. Some people just don't concern themselves with coverage on a product, regardless of the price.

Unfortunately, any product can break and it's not limited to any one brand or product line. Electronics, automotive -- anything manufactured. In an ideal world, nothing would break and warranty coverage wouldn't be an issue but, unfortunately, that's not reality.

When making a major purchase, such as this, take the time to shop around -- not just for the merchandise but the warranty and level of service provided when something should go wrong. A very small investment in additional warranty coverage can be worth everything when you're the one faced with the repair.

I've got to say, with all respect, I have a lot of Frigidaire products and highly recommend them. Although I don't own any Electrolux branded appliances, they've gotten some good kudos too...http://group.electrolux.com/en/category/news/latest-news/awards-recognition/
Venice09 on 2011-10-23:
If appliances were built to last, as they were in the past, consumers wouldn't have to do more research on warranties than on the appliance itself. We used to live in an ideal world where warranties weren't so crucial, until something went terribly wrong.
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Frigidaire professional series appliances not work buying
Posted by on
We purchased a wall oven, standard oven for the island as well as a dishwasher. The wall oven ceased to work the first time I used the self clean. I waited many weeks for a replacement part and when it did not arrive and after some angry phone calls, Frigidaire did replace the oven. (I have not used self clean on my regular oven...too afraid to be without an oven for another 6 weeks!) The dishwasher, which was to be ultra quiet..and was for the first few months, started making loud groaning sounds. When the repairman came and spoke to the customer service at Frigidaire, they knew within 2 minutes exactly what the problem was. (They were obviously aware of the problem with these dishwashers) Frigidaire sent a new motor which looked after the problem. The motor has again given up the ghost and we cannot run the dishwasher when we are in the room because of the noise. It is also leaving a white film on all the glassware even though I am using Jet Dry religiously. I have not yet called the repairman, but I'm sure the motor has to be replaced again, this time at my cost as it is now 13 months old. I will NEVER purchase Frigidaire appliances again!
     
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Don't buy the extended warranty-they won't honor it!
Posted by on
AUGUSTA, GEORGIA -- So, I had a leaking Frigidaire dishwasher from the first week we bought it. The repair guy came out and couldn't fix it so SEARS replaced it. At that point I thought it would be a good idea to get a warranty so I purchased (for over $200.00) an extended warranty from Frigidaire itself. After multiple repairs they said I had extended the cost of repair and now they needed to replace the dishwasher. THAT was the last of it. It's been 3 months. Every time I call (which has totaled about 20 hours at this point- no I'm not exaggerating) I get "the check is in the mail" story. I've been lied to, not called back, put on hold until it hung up, and completely defrauded. I've been given an authorization number and told in 72 hours I can go to Sears to pick up a new washer, I've been told one will be arriving at my home within 72 hours, I've been told "We are SO SO Sorry this has happened to you and we are going to pay for the install as well. That was 3 months ago. Guess what?? No dishwasher. I've notified the Better Business Bureau but I don't know what they can do. I seriously don't trust anyone who works for this company or any product that is going to be sent to me from this company. Don't be fooled- steer clear. DO NOT buy the extended warranty from this company or you WILL regret it too. Buyer beware!! I wish I would have looked into it a little more. I see now that MANY others have had similar experiences. Bummer. Sincerely, Dishpan Hands
     
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Venice09 on 2010-10-04:
Are you saying that you are waiting for a second replacement?

Either way, I agree about extended warranties. They are either not honored or cause more grief than they are worth.
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Lemon
Posted by on
FENTON, MISSOURI -- My purchase(which was Jan 2010) was made on how quiet the machine was, then by appearance, then by place setting/silverware holder. This Frigidaire met all my requirements and I was tickled with the price as well. We had to install ourselves, as no one wants to be responsible for having to lift up a countertop to get the new unit in. Wow, how quiet this dishwasher ran! OH, but did it clean? NO. I called Sears (where we purchased this unit) and was told I need to run my hot water in the sink before turning on the machine and that I should only use cascade pellets and rinse aid. Two more weeks go by and I still have dirty, wet dishes. To make a long story short, since I have had this unit, I have had a Sensor assbly, Thermostat & heater assembly, detergent dispenser (of which is on the door where you cannot place a cutting board or anything tall in the front, as it will not dispense the detergent) and now a drain pump replaced. Not to mention with this drain issue, it of course, leaked & my wood floor is warped. Do I keep and think how could anything else go wrong or replace for same dishwasher without having the warranty extended? Not at all happy with this dishwasher, but don't know if I can find another one in my price range that will make me happy.
     
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Helpful on 2010-08-03:
Normally this unit runs pretty reasonably. You do have to make sure to not preclean the items going in; just scrape the food off the plates and stack them into the rack. As with any dishwasher, getting rid of the grease, from the items inside, doesn't allow the detergents to activate.

If you look towards other dishwashers within this price range, you could consider the Bosch SHE43 series. This is highly rated by most magazines and has an even lower dBa setting, coming in at 48. The design, however, is European, so it does not lend itself to someone who may do dishes more than once a day. It also is not a dishtowel handle look, instead placing the controls to the front of the unit.

If you want the dishtowel handle design, with the controls to the top of the unit, you may also consider the Whirlpool GU2275 series. It may come in a little under the price of the Frigidaire. It's dBa rating is a little higher at 58, but is still significantly quiet. It's interior is polyurethane, so as to not lend itself as well for someone who may leave dirty dishes in it for several days. It is an American design, however, which will offer quicker drying.

Finally, you may want to consider the LG LDF6920 series. In my opinion, this is the one that will most closely match many of the requirements you were shopping for. Unlike the Frigidaire, this is another European design. It's drying times are longer than that of American designs but, with the added fan inside the door, offers quicker drying times than the Bosch. It is a stainless steel interior and also offers the dishtowel handle design on the door. Its dBa rating is 52, the same as the Frigidaire model you've listed.

I would consider an extended warranty on whatever unit you choose. You should be able to find that a five year service contract less than $100 and should cover anything within the unit. If you really do some looking around, some retailers may even provide a buy back guarantee, of some sorts, if the additional service guarantee doesn't need to be used.

Hope all of this helps. Let us know how things turn out.
Venice09 on 2010-08-03:
So I guess the OP is out the money for the unit just purchased six month ago, not to mention all the inconvenience and aggravation of repairs. Why should anyone have any faith that another unit will live up to their expectations? Considering there are so many complaints about all the brands, there's little hope of the consumer hitting on one that isn't a disappointment and doesn't cause extra expense.

OP, extended warranties aren't always what they're cracked up to be. Before deciding to purchase one, keep in mind that it's becoming harder and harder to get them honored when something breaks, and that you will be a prisoner to the warranty even if you are not satisfied with the service.
Helpful on 2010-08-04:
Does this mean that one shouldn't buy anything because it's all junk?
Venice09 on 2010-08-04:
Exactly. No one should ever buy an appliance again and go back to eating by the campfire, washing clothes on a rock and getting blocks of ice for the icebox. For goodness sake.

What it means is that consumers have to fight back. And from what I've seen in the last several years, that's exactly what they're doing, much to your despair.
Helpful on 2010-08-04:
What happens when the icebox breaks ;-)

You're great Venice!
Venice09 on 2010-08-05:
I'll get a new one. No extended warranty necessary.
bevo.online@gmail.com on 2011-05-18:
The drain pump just failed on ours. Had it about 18 mos. It's something I can fix, but the part is 50 bucks and it should last longer than 18 mos.
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Dishwasher
Posted by on
We have had this dishwasher less than 3 years and have replaced the touch pad and circuit board 3 times. It broke again this month. Now all the lights are flashing and the diagnostic feature says it needs the same new parts again.

The first time we called an appliance repairman and it cost more than $500. The next 2 times we bought the replacement parts for a total of more than $200 and did the installations ourselves.

Now we are washing the dishes by hand. We are frustrated and putting off buying new parts again because of our dissatisfaction. Since the dishwasher is so new, replacing it is not an option.

This is ridiculous. Please help.
     
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Helpful on 2010-06-25:
I'm sorry to hear of your frustration. You are right that no one expects their dishwasher to only last three years.

I would start by checking with the retailer you purchased the dishwasher through. See if, by any luck, you may have purchased an extended warranty through them. If not, I wouldn't continue to service it. It sounds like all you're going to do is keep replacing parts. Even though it is only three years old, I would suggest replacing it.

Let us know how it turns out. Best of luck.
makerofmech on 2010-09-06:
I get that on my dishwasher any time the top touchpad gets wet, which is quite often being its a dishwasher under the kitchen counter. I've found that if you pull the plug and use a small knife (like a paring knife) and split the cover (the textured piece with all the text on it) from the circuit sheet as well as pull the circuit sheet off of the plastic top of the washer and let it sit apart all night, it works by the next evening. Ya, not a fan of appliances that work with water that don't have even water resistant controls...
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Frigidaire Major Appliances a big disappointment
Posted by on
I purchased all Frigidaire major appliances approximately 3 yrs ago and must say that for the most part I am not happy with the quality or performance of these appliances. The worst of all is the dishwasher ( 1500 series ).. I realize that it is not a high end product, but there should be a minimum quality/performance level for any major appliance. The dishwasher has always done only a fair job in washing dishes, but the most annoying thing is how very loud it has become in the past year... my previous dishwasher, which was of the same price/quality level, made by Kenmore never became so loud, even after ten years of use, and did a better job of washing, even at the end of its use.

I also have a Frigidaire electric range ( glasstop ) which is OK, but a rear and half after using it, the door fell apart while I was in the middle of baking in it.... just totally fell apart. I had to shut it off, waite for it to cool, and then figure lut how to put it all back together.... in this process, it became apparent to me just how cheaply this was constructed... now I check periodically that the screws holding the door together are tight... Never had to think of this in any other oven I've owned -ever!

The washer & dry ( front load, stacked, energy effcient ) are just OK... the dry is no problem.... the washer does a fairly lousy job with medium to larger sizes loads... it's called a super capiacity, but it does not doa good job on loads larger than small.

I would not recommend Frigidaire to anyone and will not ever purchase appliances made by this company again..
     
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Slimjim on 2010-05-16:
Frigidaire was one of the best lines out there until the early 80's when they were sold. They became quickly one of the worst, and I don't think they ever really have improved much since. Funny thing, even back then, their dishwashers were their weak spot IMO.
GenuineNerd on 2010-05-16:
Frigidaire quality went down the tubes ever since GM sold the brand to White Consolidated (now Electrolux.) When GM made Frigidaire appliances, they were built to last...a 1954 Frigidaire refrigerator my aunt bought brand new still worked up to 2005, when I moved out of my grandmother's/aunt's old house (I left the appliances with the house when I sold it.) Only repair done to it was to fix a broken door handle, which I jerryrigged back on using a TV antenna mounting bracket. And it was the kid of refrigerator that needed defrosting frequently. Over the last 18 years or so, my aunt's old Frigidaire was mainly a pop and beer cooler.
Nohandle on 2010-05-16:
I have two Frigidaire appliances in my home. A refrigerator that has "frozen up" several times and a dishwasher that I've never had a moment's trouble with. Granted, I don't use the dishwasher on a frequent basis and it is the Gallery Series for whatever that is worth.

I, too, Genuine Nerd have one of those oldies given to me. A White King chest freezer in the storage room. There's no telling how old that freezer is but an occasional defrosting and she's good to go for another year.
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Frigidaire Dishwasher
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MEMPHIS, TENNESSEE -- I originally purchased the 4000 Series Aquasurge in Oct 06. By summer of 07 it started having error code vo/uo and would start and stop either before it started washing or about 10 minutes later. The repairman replaced the control panel the first time, then put a rubber gasket around the thing to pull it out from under the cabinets some the next time, then replace the panel the next time! Finally Frigidaire replaced it with same model which broke down with same problems by the next summer! It was replaced again by Frigidaire since it was less than a year old and I have had this one repaired at least 3 times already.

I called Frigidaire Monday and said I want a replacement, but NOT THIS MODEL, but they won't replace until the repairman says it's not "cost efficient" to keep repairing it!!!

Oh, I've also had the various repairmen tell me it keeps breaking because:

A. It's too far under the cabinets (apparently this was wrong cause the gasket thing didn't work)
B. I wasn't keeping the rinse agent full (which I started doing and that didn't work) and finally,
C. My hot water is too HOT for the dishwasher and makes too much steam!!!

GIVE ME A BREAK!!! I will NEVER purchase a Frigidaire item AGAIN! Oh, did I mention, I have a Frigidaire stove and fridge and have had problems with them too????

One more thing. I am tired of calling customer service and getting foreigners who sort of speak English but have no clue about how American customer service should work!!!

I will be contacting my local news station's Consumer Reports department shortly. Don't want other consumers to have to deal with this junky dishwasher!
     
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Renee on 2013-07-26:
We won't purchase a Frigidaire ever again either. Tonight our 4000 series pld4555rfc0 died approx. 1 month after our Frigidaire refrigerator frs26hsa5b4 started freezing food on the refrigerator side.
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Dishwasher Nightmare
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CENTRE, ALABAMA -- Purchased the original dishwasher in November, 2007. The product was excellent for about 4 weeks. I always used the normal wash and set the dishwasher to run while we were asleep. Came downstairs one morning to a very hot kitchen. Notice dishwasher was flashing ER UN. Went to open the door and it was too hot and had to use a hot pad to touch the door and my cabinets around it. All the utensils plastic or wooden were either warped or melted. Had to let sit a few before being able to pull the drawers out. Went to Lowes where purchased and they replaced the dishwasher with the same model on 1/28/1008. At this time I also purchased a four year extended warranty. Installed the machine and two days later water was running out the bottom. Called the same repairmen used before. He came out and called Electrolux service representative He described what was happening and from the factory the intake water hose had been installed incorrectly. He ordered a new hose, replaced it and the machine ran fine, was an excellent cleaning. Then in December 2008, noticed machine was flashing error again. Opened the machine and the water spray arms were melted off again. Called Electrolux, told them the problem and they sent another representative out. He replaced the control panel on the door and water spray arm and we were back in business. Ran for one week and the same thing happened again. Called Electrolux and sent representative out again. He was told to put the other control panel. I now have a machine that will not run on normal wash, it hangs and start error message again. I can wash on speed wash but have to watch it because sometimes it stops in the middle of the wash with error messages. All of utensils and dishes are burned from the extreme heat over and over. The only thing Electrolux will do is give me 70% of the purchase price toward a new machine.

I cannot dare operate this dishwasher without standing over it for fear it will burn my house down. In the 40 years I have used dishwashers I have never had this problem. I have even bought a rebuilt one that last 8 years. I will never buy another Electrolux product and will make sure all my friends and relatives know about the treatment both Electrolux and Lowe's has given me.
     
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Soaring Consumer on 2009-02-15:
I would call the Consumer Product Safety Commission and have them force Electrolux to issue a recall as this is an obvious fire hazard.

Photos would be key evidence here. I suggest that you take some and email them to the website's administrator and he will attach them to your review. They should also be presented to the CPSC.

The CPSC website is http://www.cpsc.gov/
Anonymous on 2009-02-15:
I'd be afraid it would burn my house down. I don't know if you can get them to replace it, but for sure I would yank it out of my house.
qualityappliance on 2009-02-16:
I am not real familiar with this unit, but it sounds like it has a defective thermostat or high limit thermal cut off. There could be a short in the wiring also that is allowing the heater to stay on too long. I agree with Ken, that I would not trust it in my house.
candy on 2013-09-04:
had nothing but problems witm otherwis gorgeous/expensive Electrolux dishwasher. never again. never again every 4-6 months had repair guy out
the computer parts are horrendous expensive. not to mention cost of labor.
been sitting broken for a year. hate it
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Frigidaire Dishwasher Worthless
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FLORIDA -- I bought the Frigidaire Gallery Series Dishwasher GLD3451RDS0 new. It never worked right from day one. The warranty process was so complicated and when I finally did speak to someone they were extremely intimidating and rude; being sure to advise me that they could charge a fee for a service call and for any parts needed. I finally figured out the thing would work if I used delay start; so for a while I put the dishes in and waited an hour for the wash cycle to commence ... I was unhappy but could live with that.

A couple months later it stopped working all together, first flashing PF for power failure (so I reset the power) then EE (from which I could no response). A repairman advised me that the touchpads (controls) in these models are always bad and needing replacement. In other words, Frigidaire makes junk!

I would NEVER buy any Frigidaire product again in my life and most certainly would not recommend the company's products to even my worst enemy. I am now buying another new dishwasher because it is cheaper than repeatedly fixing this Frigidaire.
     
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tnchuck100 on 2008-07-17:
Just be sure the new one does not have the electronic controls. Get the old mechanical timer/sequencer type.

We just replaced our dishwasher recently. It took some searching to find a non-electronic one but we did. Their reliability is many times better than the electronic ones.
Anonymous on 2008-07-18:
I agree with chuck,it may be difficult to locate a dishwasher these days with a timer instead of a touch pad,but they are out there.

If you have a touchpad model dishwasher do not spray cleaner(windex,etc)directly onto the panel.I've found in Maytag brand dishwashers that this is a direct cause of some touchpad malfunctions.

Good Luck!
Chris Polk on 2008-08-08:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on My3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely

Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Dan on 2013-05-09:
We have the Frigidaire Gallery Series and have the same problem (flashing EE). I will never buy Frigidaire appliances in my life. Peace of crap...my stove and fridge have also problems.
Angela on 2014-01-17:
I bought a frigidare dishwasher and had to use delay and then went to ee just like above. I bought the matching stove at the same time and the burners have never worked right, I rarely bake yet we've had to replace the heating elements, both door handles have come apart several times, the glass wasn't sealed properly so it looks dirty and it has rust spots on the stainless steel!!! Now for the matching fridge - the freezer bins that came with it don't fit (not wide enough) so I've never been able to use them, I've had to replace all but one door shelf and inner racks plus when it is set on the same temp sometimes the food is Luke warm and other times it's started to freeze. Long story - quick ending. Fridgeidare is poor quality.
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Dishwasher Unresponsive
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LEXINGTON, KENTUCKY -- This is a GLD3540rdq0 Frigidaire Gallery Series Dishwasher that is a little less than 4 years old. we bought this new and it is only me and my wife that have used it, averaging about 3 times a week usage. This unit is getting power but does not respond to any button pushed and nothing comes on the screen. I tripped the breaker off and then on 2 reset it, PF was then displayed on the screen. Followed the manual to get it back to operating mode nothing happened. The only way to way for PF to disappear was to activate the door latch. After PF disappears nothing ever comes on the screen and the d/W is dead.

Called Frigidaire for help/ guidance, they said the warranty is out and I have the limited warranty still valid and assured me that the technician service fee will be free if I called there service contract shop. That of course was a not true. I figured I do not need someone to come and tell me that my dishwasher is dead for $80 and fix it for $150-200. I will not be buying Frigidaire again. I know things like that may be liable to happen to any appliance but misinforming me and disclaiming there is a problem that is common to this model is inappropriate way of doing business.

The problem by the way is in the Key pad and the Control Panel Board total cost that I won't pay top get it fixed is $230 for parts $80 for labor.
     
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Slimjim on 2008-04-29:
The most reliable dishwashers have always been mechanical timer models. It was in for that and then some on my slightly older Bosch when it's board failed. I remember when I was nthebiz, GE's 2800 was Consumer Reports top model and people would request it based just on that. I always recommended buying the identical mechanical 1200 knowing that board was an accident waiting to happen. Today's electronic d/ws are still more failure prone. Circuit Boards just don't like living in a heat and steam environment.
tnchuck100 on 2008-04-29:
You are absolutely right, slim. I purchased a new dishwasher about 8 months ago. One of the requirements was it MUST NOT have electronic controls. Those models are getting harder to find.
Anonymous on 2008-04-29:
Wish I had known about this issue three years ago when we did a kitchen remodel. We bought a Thermador dishwasher and at 9 months the board went out. Warranty covered it but the repair guy told me to plan on buying another one someday. He showed me how to remove the board and replace it myself. I ordered a backup in case they discontinue the board or it gets hard to find later.
Chris Polk on 2008-04-30:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on my3cents.com.
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
jac238 on 2008-06-27:
I have a Frigidaire range, microwave, and dishwasher in the new house we bought. Have already replaced the control board on the Stove. Have had the motor replaced 4 times and the control board replaced once on the dishwasher. Repair company recommended replacement of the dishwasher and sent in the paperwork 2 weeks ago to Frigidaire. When I try to call and get information, I get someone in India reading off a script. When I finally got someone in the US, all they can tell me is that they "just got the invoice" from the repair company and they will call in 48 to 72 "business" hours to let me know if they are going to replace the dishwasher. These appliances are junk, and the customer service is garbage. I will never purchase a Frigidaire appliance again.
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