The local appliance dealer where I bought my dryer went out of business. My dryer stopped working when it wouldn't start and displayed a message saying that the door was open. It was not. We only had it 18 months so we contacted Electrolux, the Frigidaire parent company. Basically they said "so sad, too bad, you are out of luck." I do not recommend any of their products.
MASSILLON, OHIO -- I bought the Frigidaire Front Load Washer and Dryer 4 years ago new. We have had nothing but problems with them. The washer door has to be kept open at all times or the smell is unbearable, the water does not drain right, and the machine tears small holes in clothing. The dryer is another nightmare. There is an $80.00 part that we have to replace every six months or less due to the fact that the rubber separates from the drum and the clothing gets caught in it and rips the clothing so it is unwearable.
I will NEVER buy another Frigidaire product. These appliances are junk and I would LOVE to just throw them down the street and watch them fall apart. Now I need to go purchase another washer and dryer because I cannot have these machines ruining good clothing anymore!! RIDICULOUS!!
BILLINGS, MONTANTA -- Four years ago I purchased a very high end Frigidaire washer and dryer (don't even remember the model now) I had this set less than 2 years before the dryer went out. I had purchased an extended warranty on the set and because the dryer could not be fixed I was sent a gift card in the amount of the original dryer, but only good on Frigidaire products. Within six months the washer had severe problems too. Once again I was sent a gift card for the price of the original washer. I used the gift cards to purchase a brand new washer dryer set. Because the gift cards were only for the purchase of a new Frigidaire set I purchased a new Frigidaire set. I also purchased an extended warranty.
The day after the extended warranty ran out the dryer began to have problems. First I replaced the heating element, than the belt, than the drum guide. Then one day I turned it on and it smoked and screeched, the drum fell off, tore all the wires off from inside and even tore metal. Destroyed all the clothing inside the dryer. This stupid dryer started a fire in my laundry room because it shorted out when it tore all the wires. The dryer was a major fire hazard.
When I contacted Frigidaire to let them know I was a very displeased customer. I was told to send them pictures of the dryer damage, copies of the invoices of repairs I had done and they would take care of the problem. I even sent them a letter from the fire marshal that stated that the minor fire the dryer started was caused by a manufacturer defect in the product. They led me to believe they would replace/repair the dryer because the damage occurred within one week of the warranty ending.
After getting everything they sent me a nice long letter informing me that because the warranty had expired it was obviously my fault that the dryer had problems and if I would have properly maintained the product this would not have happened. Since when does one of the major companies that sells appliances have appliances that don't even last two years? It's not like I have a thousand dollars to fork out every two years on a new washer and dryer. Now the washer's warranty is coming up. Think I'm going to cut my losses now and go buy a new washer dryer set and believe me it won't be Frigidaire.
ENCINITAS, CALIFORNIA -- I am writing to express my disappointment in the Frigidaire dryer we bought. We bought a Frigidaire Dryer Model number FGR341AC on November 9, 2003. We obtained a 10 year warranty on it. We were given the option and chose to pick up and install the dryer ourselves. THE DAY we bought it and installed it, it did not work. Efforts to return the dryer were refused! I had never heard of not being able to return an unsatisfactory product. I did not have faith in a product that did not work out of the box. We were told by Frigidaire and the company we bought it from (Appliances Direct) and the warehouse we picked it up from in San Diego that they will not take it back.
After much hassle from Appliances Direct who refused to rush the igniter we needed, 10 days later the igniter was received from a place less than 20 miles away. That was the first repair. On June 8, 2003, less than 7 months later, the main motor needed replacing... three months after that the belt broke. The knob broke last October and needed replacing. It was when the knob broke that I found out the 10 year warranty we got was a warranty from the store, NOT Frigidaire. The store is out of business, of course, making our warranty now useless.
Since then the belt broke twice more. Every time I call the last repair company, I'm told they don't do Frigidaire repairs requiring me to find a new repair place. With this last needed repair, the prior company again did not do Frigidaire repairs or carry the belt for it. It took me a while to find a store that did sell and have on hand a belt. I had to drive 2 towns over to get it. Also the dryer is supposed to hold a super-size load to match the washer we bought but I can't use this feature because it just doesn't work.
To summarize, in 2 years and one month I've had a new igniter, main motor, knobs and 2 belts. The belt broke for the third time 6 months later. With this last belt needed, we bought a new dryer.
BROOKLYN, NEW YORK -- There is a fault in the machine where the lint box does not reach up to and around the machine to catch all the lint. I can see the 1/2" to 1" space when you pull the lint trap out. Dependable repair (approved repair by Frigidaire) confirmed this problem and tried caulking and high heat glue which did not work... it's melting. I also tried electrical tape which keeps on coming off from the heat. Frigidaire said it won't replace it cause it is out of warranty. So I have a defective dryer that the lint is escaping to the bottom of the machine and blowing out the back into my home!
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Electrolux Major Appliances
WOW I sure wish I had read all these bad reviews before I wasted $1500 on my P.O.S washer & dryer. After about a month the dryer started to get the clothes hung up inside the drum, at first I thought that may be that load was too big, but it does it on small loads also. So after lots of tore up clothes, & a stack of about 300 or more pictures to prove it, I called & told them "I believe you have a faulty design"!!! RECALL IT! They had someone come out & service it, replaced EVERYTHING inside the dryer (even the drum itself), that did nothing. So they replaced it for me twice.
The funny thing about it, when I went to get it replaced, they said the reason was for a knocking noise, not even the real problem. That's messed up! When I talked to customer service AGAIN and told them that I'm not happy at all, they said they would give me 60% off any of their other products (wow what a deal! NOT!!). I told him to stick his 60% you know where & that I would never buy another one of their products again.
The fact is they really don't care. They got my money, that's all that matters to them, not the fact that I have five kids, laundry all the time, and now a bunch of tore up clothes. The washer is not as bad, but I don't think it really gets the clothes that clean. What a waste! They suck, don't buy it.
Since we bought this dryer as an energy efficient pair we have had numerous problems. The first is we cannot get the clothes to come out of the dryer without wrinkles, a lot of wrinkles. Second, within a couple of drying cycles my clothes would end up twisting into a tight ball, enough to tear the straps from some jeans. Third, the lint trap plastic is shaped in such a way that things get caught on it. We have had to replace the trap already. This dryer is 10 months old and the worst investment we have made. Any advice from anyone?
I've spent a fortune on what should be an efficient pair of front load machines. To my misfortune I spent a whole lot of money on something that wasn't worth it. My new washer leaves my clothes smelling like wet dog. I've tried the tablets they recommend for front load machines... waste of money, water and time. It didn't work. The softener compartment doesn't drain even when filled only to minimum. My dryer sometimes leaves my clothes just a bit damp and if put in again gets over dried. I've gone through all the troubleshooting and still no solution.
I recommend that everyone considering a Frigidaire appliance don't think about and find a better brand. If anyone out there has a solution for my washing problems, please let me know.
PFLUGERVILLE, TEXAS -- I bought a Frigedaire front loading dryer on 08/18/06 and had to have it fixed already. Well last night the dryer caught fire. Had repair come out and look at it to see why it caught on fire. It started on the dryer motor and cause was lint. He told me that even if I clean the lint vent regularly the lint goes through and into the dryer where the motor is. So after a while with enough lint it will caught on fire. Thank God the fireman put it out and it was in a time when we were still awake. It could have burned my home down and caused injury or death to my family.
I purchased a nice Frigidaire frontload washer and dryer set no problems with washer but dryer is a big problem at three years old. The board went out when the repairman ordered the new board. It arrived, he took it out of a sealed box new and it was bad. He ordered a second one, it arrived 10 days later, again it was bad right out of the box. The third one actually worked when we finally got it. Now three months later my dryer quit again. I called a different repairman he said it was the board again. My last repair bill was 263.00 and it seems they are having a big problem with the board I would rather put my money on a different dryer.