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Frigidaire Dryers


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Frigidaite Washer / Dryer Combo Absolute Disaster
Posted by Lidan97m38 on 01/05/2012
This product had problems from the day we received it. The agitator in the washer twists and pulls clothing causing damage. The worst is rhe dryer which makes loud horrible squealing noises. I do believe this is a poorly made product that is far below industry standards. As a realtor selling condos I would never advise customers to purchase Frigidaire products.

     
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Posted by At Your Service on 2012-01-05:
Without identifying the exact model(s), it leaves one to speculate as to the appliance being described. Whereas lidan97m38 speaks directly about an agitator in the washer, one must assume that we speaking about a pre-stacked washer and dryer rather than one which is "stackable". The agitator is only used in the older, traditional style of washer which is now being phased out.

Thankfully, the common stackable washers Frigidaire is producing, such as the 4011, 4232 or 4272, are all very well produced units. I own one of the Frigidaire front loads myself and recommend them very highly. They were just awarded the brand with the least amount of service related issues, for the forth year in a row, by TraQline. Pretty impressive.
Posted by Venice09 on 2012-01-05:
I wonder how impressive it is to consumers. All one has to do is read reviews to know that the statistics are flawed. There's no getting around the reviews. They are the most reliable source of information.
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Frigidaire Products worthless
Posted by Nandid on 11/21/2011
BILLINGS, MONTANTA -- Four years ago I purchased a very high end Frigidaire washer and dryer(don't even remember the model now) I had this set less than 2 years before the dryer went out. I had purchased a extended warranty on the set and because the dryer could not be fixed I was sent a gift card in the amount of the original dryer, but only good on Frigidaire products. Within six months the washer had severe problems too. Once again I was sent a gift card for the price of the original washer. I used the gift cards to purchase a brand new washer dryer set. Because the gift cards were only for the purchase of a new Frigidaire set I purchased a new Frigidaire set. I also purchased a extended warranty.

The day after the extended warranty ran out the dryer began to have problems. First I replaced the heating element, than the belt, than the drum guide. Than one day I turned it on and it smoked and screeched the drum fell off tore all the wires off from inside and even tore metal. Destroyed all the clothing inside the dryer. This stupid dryer started a fire in my laundry room because it shorted out when it tore all the wires. The dryer was a major fire hazard.

When I contacted Frigidaire to let them know I was a very displeased customer. I was told to send them pictures of the dryer damage, copies of the invoices of repairs I had done and they would take care of the problem. I even sent them a letter from the fire marshal that stated that the minor fire the dryer started was caused by a manufacturer defect in the product They led me to believe they would replace/repair the dryer because the damage occurred within one week of the warranty ending. After getting everything they sent me a nice long letter informing me that because the warranty had expired it was obviously my fault that the dryer had problems and if I would have properly maintained the product this would not have happened.

Since when does one of the major companies that sells appliances have appliances that don't even last two years? It's not like I have a thousand dollars to fork out every two years on a new washer and dryer. Now the washer's warranty is coming up. Think I'm going to cut my loses now and go buy a new washer dryer set and believe me it won't be Frigidaire.
     
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Warranty
Posted by Dpruittt433 on 09/28/2011
Dryer failed the day before the warranty expired and they refused to warranty dryer. They say that because I was unable to reach them the night it failed the warranty is expired although the dryer was in warranty when it broke. I am of the opinion that the dryer was in warranty when it broke therefore they should repair it. This tell just how well they honor their warranty and I will never purchase another Frigidaire Product.

Thanks Dave
     
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Posted by Venice09 on 2011-09-28:
That's a disgrace.

Did they try to sell you an extended warranty?
Posted by Slimjim on 2011-09-28:
Wow, a day out of warranty when you called and they draw a line in the sand. Brand has historic reliability issues and apparently not the greatest customer service relation skills. As a default, I don't think people should expect warranty coverage when there is none, even if it is "just a month" or so. A day though? Lame

I'm guessing a warranty extension was brought up at the time of of the sale Venice. A great case for why one may consider a warranty extension in certain cases. The model number seems to be the washer. Assuming you have the matching dryer and just mixed them up, the dryer seems to be almost $1000 itself. On something this expensive, and also on its even pricier and complex washer partner, I really would consider getting extra protection. These things are hardly disposable and very expensive to repair. Regardless of how long it should last, it didn't, and now Frigidaire stuck it to the poster on the 1 year.

Just another example why not to touch Frigidaire /Electrolux appliances IMO.
Posted by Venice09 on 2011-09-28:
This is why I don't buy expensive appliances anymore, Slim. I am not going to fall into the trap of needing an extended warranty on something that, in my opinion, is designed to fail just outside the original warranty period. I now buy basic models with the features I need, and if we can't fix them ourselves, we just replace them.

The OP's appliance actually broke while it was under warranty, but because the company couldn't be reached until the following day, they denied service. That really is a disgrace.
Posted by trmn8r on 2011-09-28:
Personally, I am of the opinion that the line in the sand is the duration of the warranty. If they let someone a day over in, why not someone three days over? A week? The line is what is in the warranty, so nobody needs to get out a MarksALot to draw a new one.

As far as when it failed, the company has no way of knowing if it failed 5 minutes before the call or 5 days.
Posted by Venice09 on 2011-09-28:
I wonder what would have happened if it failed a few days before the warranty expired and the company couldn't be reached. I could see that happening. How frustrating for the customer.

If the OP called the next day, the least the company should have done was taken the customer's word that it broke the night before while it was still under warranty.
Posted by trmn8r on 2011-09-28:
It is frustrating for the consumer, obviously - it can cost you a heck of a lot of money. But buying something with a limited time warranty is a gamble in the first place. It may fail before or after the warranty is up.

The world just isn't a friendly place anymore, with companies cutting slack on deadlines. Maybe I'm severely jaded, and that is why I am willing to accept this state of affairs.
Posted by Venice09 on 2011-09-28:
It shouldn't be a crap shoot. That's the problem. It's not about the warranty. It's about quality and strategy.
Posted by trmn8r on 2011-09-28:
Warranties are a crap shoot, be definition.

The issue of quality is a separate one. I doubt you are going to see any company agree to be more lax on their warranty elibility because their quality has fallen into the hopper.
Posted by Venice09 on 2011-09-28:
Buying appliances is a crap shoot. There isn't one reliable brand. If there were better quality appliances, this warranty issue wouldn't be so crucial.
Posted by Slimjim on 2011-09-28:
Venice, I really can't buy into that blanket statement. Mechanical stuff can fail, and yes, the term crap shoot fits, but I believe if you buy an appliance today, that is comparable in features and design with the same product built say 15-20 years ago, you will get the same quality. You start adding electronic controls, sensors, steam heaters,etc, there is exponentially more to give problems.
In part, it's not a brand choice that will increase reliability, it is the complexity of the product you chose.
I have a Maytag Neptune pair working on 14 years old. A notorious problem washer for others, yet my pair have been solid. It really sometimes comes down to luck with established brands, and the majority of consumers receive a quality, problem free product. If that weren't the case, the free market competition would be ripe for taking by newer enterprises.
Posted by Venice09 on 2011-09-28:
Slim, I think we are in agreement. That's why I buy basic models with no fancy features. Those models are much more reliable. And I don't buy brand. I research the models that suit my needs and go from there.

I think the current market actually IS ripe for taking by newer enterprises. I just hope I live to see it.
Posted by At Your Service on 2011-09-29:
Wow. I really like the dialog going on with this issue. Good discussion on both sides, so to speak.

I noticed the same thing as SlimJim, as the model listed is for the washer, not dryer. I will state I actually own a set similar to this, made by Frigidaire and highly recommend them. Overall, the entire line, called Affinity, has high rating from most consumer publications and overall good reports. It's unfortunate that this O.P.'s damage happened at all and especially within a day of the warranty elapsing.

Unfortunately, the line has to be drawn someplace and the most honest place is exactly as the warranty allows, being one year from the date. No one can tell if the breakage occurred at 11:59 the night before or 12:01 in the morning, so the date the problem is reported is, in most cases, considered the date of issue.

I've got to say that, although I absolutely respect the opinion of, "not considering any form of warranty coverage when making a purchase" this would have been one that could have benefited with extended coverage. The nature of the problem isn't detailed, so it's difficult to say, but generally, if it would have been covered under the original coverage, it would have been covered under an extended program.

IMHO, I don't think it's necessarily bad to not purchase additional warranty coverage. Most definitely, not everyone or every purchase requires it. But I am an advocate of considering warranty coverage, both initial and extended on any major purchase. It sure could have helped in this case.
Posted by Venice09 on 2011-09-29:
It would help more if products were made with an ounce of integrity. Whether or not an extended warranty would have helped in this case is unknown. Soon there will be a warranty to warranty the warranty!
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Defective front load washer & dryer that needs to be RECALLED!!!!!
Posted by Feelnfroggy on 07/22/2011
WOW I sure wish I had read all these bad reviews before I wasted $1500 on my P. O.S washer & dryer. After about a month the dryer started to get the clothes hung up inside the drum, at first I thought that maybe that load was to big, but it does it on small loads also. So after lots of tore up clothes, & a stack of about 300 or more pictures to prove it, I called & told them I believe you have a faulty design!!!RECALL IT! They had someone come out & service it, replaced EVERYTHING inside the dryer (even the drum itself), that did nothing. So they replaced it for me twice. The funny thing about it, when I went to get it replaced, they said the reason was for a knocking noise, not even the real problem. That's messed up! When I talked to customer service AGAIN and told them that I not happy at all, they said they would give me 60% off any of their other products (wow what a deal! NOT!!). I told him to stick his 60% you know where & that I would never buy another one of their products again. The fact is they really don't care. They got my money, that's all that matters to them, not the fact that I have five kids, laundry all the time, and now a bunch of tore up clothes. The washer is not as bad, but I don't think it really gets the clothes that clean. What a waste! They suck, don't buy it.

     
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Posted by Venice09 on 2011-07-22:
This is the second review I read this week with the same problem. It sounds like the drum is not properly in place. That not only causes the knocking sound but also causes clothes to get caught in the rim of the drum, leaving tears and black marks. This happened to my last dryer, but it was old and not worth fixing. Since your dryer is new, they should either fix it under the warranty or replace the dryer, not just the drum. It definitely ruins clothes. I ruined quite a bit before finally getting a new dryer.
Posted by feelnfroggy on 2011-07-22:
I have bean dealing with this for about 3 years, the did replace it 3 times for me, but that did not help. They all did the same thing. I am convinced it is a faulty design. They said it is still to new to tell.
Posted by Venice09 on 2011-07-22:
Are you saying they replaced the dryer three times with the same model, and they all had the same problem? You have the patience of a saint and must have an awful lot of ruined clothes. It is obviously a faulty design, and they should let you choose a different model.

In the meantime, you might want to check the warranty to see what you are entitled to under the lemon law.
Posted by trmn8r on 2011-07-22:
Is P.O.S. a model of Frigidaire, or is that a moniker for the whole product line?

I think they replaced the innards Venice. This is a very helpful review. Anything from Frigidaire that has "P.O.S." on it, I will avoid.
Posted by Venice09 on 2011-07-22:
Trmn, that's what I thought at first, too. But now I'm not sure if the innards were replaced or the whole dryer. Either way, what a joke. Three years?!! I only let Sears torment me a year with my washer. It cost them more money pretending to fix it than it did to replace it.
Posted by CPolk on 2011-07-25:
I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Find me on Twitter @ChrisPolk
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Burned Up
Posted by Ipissedoff on 02/10/2011
I bought a Frigidaire washer and dryer 2 years ago the dryer caught fire ruined my floor I had to repaint and installa new floor. I sent my claim to Frigidaire they said since I did not keep the burnt clothes after 3 months that my claim was denied I would not recommend Frigidaire to my worst enemy horrible company their products and customer service! Beware it could cost you your life!
     
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Posted by ticia232 on 2011-02-10:
What did the fire department claim caused the fire? Was it an improperly cleaned lint trap, a blockage in the vent line, something due to electrical malfunction or something that was a manufacturer defect?

Posted by Anonymous on 2011-02-10:
If the fire department was called, and the cause was found to be mechanical failure instead of owner's neglect, I would then present that to the company and demand a refund. If not, take them to small claims court and recoup the amount of money spent redoing your floor, your labor, the clothes burnt, etc...
Posted by Venice09 on 2011-02-11:
Did Frigidaire pay for the repairs? If so, they should also reimburse you something for the ruined clothes whether you kept them or not.
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Clothes dryer problems
Posted by Ray4a on 08/02/2009
Since we bought this dryer as a energy efficient pair we have had numerous problems. The first is we can not get the clothes to come out of the dryer without wrinkles, a lot of wrinkles. Second, within a couple of drying cycles my clothes would end up twisting into a tight ball, enough to tear the straps from some jeans. Third, the lint trap plastic is shaped in such a way that things get caught on it. We have had to replace the trap already. This dryer is 10 months old and the worst investment we have made. Any advice from anyone?
     
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Posted by qualityappliance on 2009-08-05:
Didn't I just read this a day or two ago posted under a different name?
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Wet Dog Smell And Softener Compartment Won't Drain
Posted by Fmolina on 04/19/2009
I've spent a fortune on what should be an efficient pair of front load machines. To my misfortune I spent a whole lot of money on something that wasn't worth it. My new washer leaves my clothes smelling like wet dog. I've tried the tablets they recommend for front load machines......waste of money, water and time. It didn't work. The softener compartment doesn't drain even when filled only to minimum. My dryer sometimes leaves my clothes just a bit damp and if put in again gets over dried. I've gone through all the troubleshooting and still no solution.

I recommend that everyone considering a Frigidaire appliance don't think about and find a better brand. If anyone out there has a solution for my washing problems, please let me know.
     
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Posted by Anonymous on 2009-04-19:
Maybe there's a dog stuck in there?
Posted by Anonymous on 2009-04-19:
Seems that front load washers have the smell problem. I found the following recommendation on another forum: run a normal wash on hot water setting. add 1 cup of automatic dish washing detergent not the soap you use in the sink. you can add this directly into the tub and will usually only be needed once every 3- 4 months. Also be sure to only use HE soap and start by using about half of what is recommended on package.
Posted by Mario The Great on 2009-04-19:
The MOST expensive front load laundry set made by Frigidaire is the ATF8000 set. You can get them for as much as $1600 for the SET. There is an outlet store in Colorado that runs the same set for $1199. If your set smells like wet dog or mold, there are 4 solutions known. 1) Leave your washer door open when not in use 2) Buy AFFRESH tablets and use once a month 3) Take a cup of bleach and throw it in the washer and run it by itself on the sanitary mode once a month 4) Go back to your small top loader set and complain about something else.
Posted by SilverWngs71 on 2009-04-19:
Also, with fabric softener you need to water it down when you add it to the washer. Fabric softener whether in sheet or liquid has animal fats in it. Over time this can build up and cause a wet dog smell. As Mario and Passing have advised make sure that you are using HE soap and run the clean cycle once a month on the appliance.

Good Luck
Posted by BokiBean on 2009-04-19:
Does anyone else think that this is a lot of 'babying' for a set of machines that cost this much? Give me an old fashioned set anyday...
Posted by Anonymous on 2009-04-19:
silver, is that really true? I never knew that! Are there any fabric softners made that don't have animal fats in them? I have a gas dryer and regular top loading machine, do I have to worry about them smelling like wet dog too?
Posted by Anonymous on 2009-04-19:
If your dog is missing you probably do.
Posted by Anonymous on 2009-04-20:
Well she is kinda small, lol..I've considered putting her through a delicate cycle for a bath, but that would probably be kinda mean..
Posted by Anonymous on 2009-04-20:
No it wouldn't. Drying her in the microwave would be though.
Posted by DigitalCommando on 2009-04-20:
C20, take those goldfish out of your washer NOW!
Posted by Anonymous on 2009-04-20:
Why? I want my washer smelling like... nevermind!
Posted by ejack053824 on 2009-04-20:
Somebody must have left their mudslide britches in the washer it sounds like.
Posted by Anonymous on 2009-04-20:
Use vinegar in your final rinse. That takes care of any nasty odors. I also have to dry the gasket after every wash because water just seems to stay in that area.

Years ago, a pediatrician told me never to use fabric softeners, sheets or otherwise. They are full of chemicals that can cause a lot of skin disorders, in children and adults. I stopped using them and never looked back. What's a little static cling compared to unknown chemicals anyway.
Posted by Chris Polk on 2009-04-21:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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Wrinkled Clothes
Posted by gg on 03/13/2009
I bought a new dryer and front load washer in Oct. 08. The washer is good but the dryer really SUCKS!!! It is the worst dryer I have ever owned. All the clothes come out wrinkled in which we have to iron.

Will never go with Frigidaire again.

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Company Response on 03/27/2009:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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Posted by spiderman2 on 2009-03-13:
do you have a permanent press cycle? Do you take the clothes out of the dryer when it is done or do you let them sit?
Posted by gg on 2009-03-14:
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Motor
Posted by Dice on 03/10/2009
I work at a GE plant. But thought I would give another cheaper brand a go. Purchased a Frigidaire dryer. After 1 year the motor went out. Going back to GE...
     
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Frigidaire Dryer Lint Problem
Posted by Dryerlint on 03/09/2009
BROOKLYN, NEW YORK -- There is a fault in the machine where the lint box does not reach up to and around the machine to catch all the lint. I can see the 1/2" to 1" space when you pull the lint trap out. Dependable repair (approved repair by Frigidaire) confirmed this problem and tried caulking and high heat glue which did not work...it's melting. I also tried electrical tape which keeps on coming off from the heat. Frigidaire said it won't replace it cause it is out of warranty.

So I have a defective dryer that the lint is escaping to the bottom of the machine and blowing out the back into my home!
Read Company Response
Company Response on 03/27/2009:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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Posted by DumdHead on 2009-03-09:
duct tape, or high temp. auto. tape. Working apt. maintaince we used duct tape and it works fine. But do not use cloth or "duck" tape.
Posted by Anonymous on 2009-03-09:
Good suggestion DumbdHead. Home repair places have aluminum-sided tape in the same section as dryer vents. About $5/roll.
Posted by Anonymous on 2009-03-09:
If Dependable Repair, approved by Frigidaire, confirmed this a defect and their repair method didn't work, shouldn't Frigidaire replace the dryer? What is Frigidaire telling you they are willing or not willing to do for you?
Posted by qualityappliance on 2009-03-09:
Something is not right, and tape, caulking or even chewing gum probably will not fix it.

Something is either broken, bent or warped, or one or more of the gaskets are missing. If all the gaskets are there, probably replacing the plastic piece call the air duct should solve the problem. This is the plastic part that the lint filter slides down into. Part # 134382900 list price around $50. If you find that the plastic is warped be sure to check the vent for a restriction as that could cause an overheating that led to the warping.

By the way, Very very uncommon problem.
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