Frigidaire Dryers - Page 2

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
18 reviews & complaints.
Most Popular | Newest | More Options >
More filter options:
Multiple failures/repairs
By -

ENCINITAS, CALIFORNIA -- I am writing to express my disappointment in the Frigidaire dryer we bought. We bought a Frigidaire Dryer Model number FGR341AC on November 9, 2003. We obtained a 10 year warranty on it. We were given the option and chose to pick up and install the dryer ourselves. THE DAY we bought it and installed it, it did not work. Efforts to return the dryer were refused! I had never heard of not being able to return an unsatisfactory product. I did not have faith in a product that did not work out of the box. We were told by Frigidaire and the company we bought it from (Appliances Direct) and the warehouse we picked it up from in San Diego that they will not take it back.

After much hassle from Appliances Direct who refused to rush the igniter we needed, 10 days later the igniter was received from a place less than 20 miles away. That was the first repair. On June 8, 2003, less than 7 months later, the main motor needed replacing... three months after that the belt broke. The knob broke last October and needed replacing. It was when the knob broke that I found out the 10 year warranty we got was a warranty from the store, NOT Frigidaire. The store is out of business, of course, making our warranty now useless.

Since then the belt broke twice more. Every time I call the last repair company, I'm told they don't do Frigidaire repairs requiring me to find a new repair place. With this last needed repair, the prior company again did not do Frigidaire repairs or carry the belt for it. It took me a while to find a store that did sell and have on hand a belt. I had to drive 2 towns over to get it. Also the dryer is supposed to hold a super-size load to match the washer we bought but I can't use this feature because it just doesn't work.

To summarize, in 2 years and one month I've had a new igniter, main motor, knobs and 2 belts. The belt broke for the third time 6 months later. With this last belt needed, we bought a new dryer.

Replies
Warranty
By -

Dryer failed the day before the warranty expired and they refused to warranty dryer. They say that because I was unable to reach them the night it failed the warranty is expired although the dryer was in warranty when it broke. I am of the opinion that the dryer was in warranty when it broke therefore they should repair it. This tell just how well they honor their warranty and I will never purchase another Frigidaire Product.

Replies
Burned Up
By -

I bought a Frigidaire washer and dryer 2 years ago the dryer caught fire ruined my floor I had to repaint and install a new floor. I sent my claim to Frigidaire they said since I did not keep the burnt clothes after 3 months that my claim was denied I would not recommend Frigidaire to my worst enemy horrible company their products and customer service! Beware it could cost you your life!

Replies
Wrinkled Clothes
By -

CHARLESTON, WEST VIRGINIA -- I bought a new dryer and front load washer in Oct. 08. The washer is good but the dryer really SUCKS!!! It is the worst dryer I have ever owned. All the clothes come out wrinkled in which we have to iron. Will never go with Frigidaire again.

Company Response 03/27/2009:

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

Replies
Motor
By -

HARTSELLE, COLORADO -- I work at a GE plant. But thought I would give another cheaper brand a go. Purchased a Frigidaire dryer. After 1 year the motor went out. Going back to GE...

Replies
Lint Filter
By -

DELRAY BEACH, FLORIDA -- The worst lint filter system imaging, horrible the filter guard continually warps and cracks. Just wasting money on lint filters. Wish I could exchange for another brand.

Replies
Complaint
By -

My name is ** and in October 2005 I purchased a refrigerator, stove, dishwasher, microwave, washer and dryer from Nebraska Furniture Mart in Kansas. These appliances are less than 2 years old and I have already experienced problems with all of them but the washer. I could not afford, nor think I would need, the extended warranties (especially within 2 years) and did not purchase them. Nor can I afford the prices that are charged to replace the parts and the rip off service calls.

I know of many people, including my parents, who have had the same appliances for 10-20 years and do not understand the apparent lack of concern you have for your customers. Needless to say I am disgusted with your products and your retailers and will never purchase another Frigidaire product. Furthermore I will use whatever media at my disposal to advise the public of the inferior products that you produce. I am also contacting the Better Business Bureau and Attorneys General in both Missouri and Georgia. I am sick of being ripped off by major companies trying to get rich.

Company Response 11/12/2008:

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

Replies
Washer never worked
By -

MT. PLEASANT, MICHIGAN -- I purchased a paired washer & dryer. Stackable front loading. The washer from day one did not dispense either the bleach or the fabric softener. Multiple visits by service companies and 2 years later I still have a washer that takes 45 minutes per load to run and I must hand mix water with the softener and bleach and add them through the soap dispenser myself. Now the dryer needs a new igniter already. I paid a lot of money to become more inefficient.

Replies
Top of Page | Next Page >