MINNESOTA -- Bought a rather expensive commercial freezer. It's 3 years old. Earlier this year it quit cooling. Replaced a couple parts (about $100) and it worked like a charm. A couple months later, quit cooling again. Fortunately we were home and we didn't lose much. Ran into town and bought a Kenmore residential freezer that was in stock. Keep in mind this freezer gets light use. I contacted Frigidaire customer service and they frankly don't care because it's out of warranty. DO NOT BUY FRIGIDAIRE PRODUCTS!
SOUTH CAROLINA -- I purchased a Frigidaire freezer. Not only did it quit working in less than 2 years they will not stand behind their product. They gave me a number to call who will charge me 85 just to come out. Parts and labor will be separate.
LAKE CITY, FLORIDA -- 3 years after purchasing a Frigidaire side by side the interior outboard wall of the refrigerator side mysteriously started cracking and separating. After so many days Lowe's ended up giving me another side by side (Frigidaire frs23r4aw8) with the approval from Frigidaire. The wall problem seems to have been modified to stop the cracking problem. Now 5 years old, on the 4th-year rust starting appearing on the freezer door. On the 5th-year bubbling paint from the exfoliation process under the ice/water dispenser has occurred. I took off the cup tray to see what could be the poor craftsmanship problem.
To my dismay they had installed steel screws (screw, plask h/l, #6 x 3/8) I called the company that makes the screws (Eskay Screw Corp) and they make specialty screws of whatever material specified. This specialty screw is specifically designed for plastic to metal applications. This is all well and good for a non-wet area installation. The brilliant engineers should not have any screws in a wet area to begin with. And the cheapness of Frigidaire to buy a steel screw vs. stainless steel screw is where this problem occurred.
A stainless steel screw and the proper type of RTV sealant would have prevented this mess along with a multitude of other complaints that I have read on this same situation. These refrigerators are much too expensive to buy every 3 or 4 years. I called the company I couldn't understand the girl very well on the telephone. When she was done confusing the hell out of me she patched me over to a repair tech. She hung up and he informed me about the cost of the service call, then the cost of replacing the door, we were looking at about 400.00 dollars as his quick estimate. I paid 800.00 dollars for the garbage. Never the less I told him to stay home.
If anyone wants anything done about this crappy company, all of you need to file a report on your computer to the FTC (the federal trade commission). If everybody reports this company on your specific problem they will start an investigation and will eventually lead to a class action lawsuit. So just don't complain about it here where just you and I see it. Let the FTC handle the situation.
PINECRESWT, FLORIDA -- Just purchased a new freezer on May 25, 2016. Since delivery the door was hard to open. As the days passed this got worst. We contacted the company. The explanation was that because it's in the garage (we always had freezer in the garage and never had a problem), that's normal and nothing they can do or will do. MY ADVISE is DO NOT purchase this product. Probably made in China so the quality is very poor and the customer service department was rude and not willing to take responsibility for a defective product. I will rate 0 stars.
RUSSELLVILLE, KENTUCKY -- 10 months old full of fish, beef, chicken, and bacon -- died. Lost most all but the bottom meats. Company replaced it with another Frigidaire, same model. 4 years to the month, it died. Luckily I had just bought another freezer (5.0 cubic feet), so I transferred all contents to it and another 7.5 I had. I will NEVER buy Frigidaire again and my mother worked at Frigidaire, White, Kenmore, Tappan, Electrolux for 17 years before it went 'China'!! I now have 3 small chest freezers -- won't lose all this time.
Soon after I bought this "frost free" Frigidaire freezer from Lowe's, thick ice began forming on the top shelf on the door. I called for service, and the repairman told me that all of these models had this problem, there was nothing he could do, that the company would not do anything about it and that I had to live with it. So, I have lived with it, and it wasn't terrible at first but steadily has become worse and worse. Also I have a problem with the door, I now have to shut it repeatedly to get the seal to work, probably due to all the frost and ice. I lost a whole freezer full of food including expensive wild salmon, because the door did not seal properly.
I have renewed my warranty the past two years because the ice problem keeps getting worse, now the whole freezer is full of frost, ice and even icicles!!! This is a horrible product and I can't believe that the company will not replace it. I think this would make a good class action lawsuit, selling "frost free" freezers that are full of ice and frost, and refusing to do anything about it. I wish I had not bought it and will never buy a Frigidaire product again.
MADISONVILLE, KENTUCKY -- No, I did not make a typo. On Friday October 10, 2008 my husband and I purchased a Frigidaire Model-LFFH21F7HW upright freezer. Within 5 days of purchase this freezer stopped working. We called Frigidaire and they said that this was a factory defect and since we were well within the seven day exchange period were able to exchange that freezer for one of the same model. The second freezer arrived on Saturday, October 18, 2008, and this one also has a problem.
The digital panel on the front of the new freezer is displaying a Power Loss light on the LED display when you put the temperature below 0. I spoke to a representative from Frigidaire this morning and she had absolutely no idea why this light would be coming on if there was no power loss to the freezer. We spent an hour on the phone trying to figure this out and nothing that they told me to do worked. She said that I could either wait 2 weeks for a repairman to come out and have a look at it or I could once again exchange this freezer for a new one.
I honestly expected this freezer to last longer than 24 hours. I honestly expected the original freezer to last longer than 5 days. As far as I am concerned these products are extremely expensive junk. If this was only one freezer I would say factory defect, however, since this is 2 freezers in less than 2 weeks, I say this is more like shoddy workman ship and crappy parts. We will be going in today to get a full refund on this freezer and go with a different brand. I know some people may have good luck with this particular brand, I didn't, and I will strongly advise you all to think twice before purchasing a Frigidaire freezer.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Electrolux Major Appliances
GENEVA, NEW YORK -- I purchased the largest Frigidaire chest freezer (GLFC2528FW) available which was 24.9 cubic feet May 2010. I was impressed over all at first. The extended warranty through Frigidaire/Electrolux looked like a deal seeing there were so many bad Frigidaire reviews. Frigidaire/Electrolux cashed my check and never issued warranty papers. Kept sending me notifications over and over to buy the extended warranty (which I thought I already had).
For the first two years the freezer kept a consistent cold temp in my garden shed and hardly frosted up at all. I defrosted it June 2012 for the first time while taking "home inventory" A snap! Well, come the first week of July 2012 during a heat wave, the compressor started to struggle at night and the temp alarm went off. My husband, an HVAC man said "looks like the compressor is bad" so we unplugged it and I made the almost one hour drive into the nearest city to buy a $50 block of dry ice as suggested by the Frigidaire manual.
I called the warranty service armed with copy of cancelled check in case they "didn't have my records." They did have the records but gave out two numbers for warranty service (both non-local). The first company put me on hold immediately for over 10 minutes without breaking in. When I called back I got their answering service saying they'd be "on vacation" the upcoming week!!! Forget it!! Then I called the even MORE non-local company and they kept getting my info messed up, didn't take notes in the ticket, told me this was their first Frigidaire contract ever and said someone wouldn't be out for five days (during the heat wave).
Nice -- the freezer is full of food. So three days later I haul back out to the city to buy another block of dry ice. The inexperienced service guy comes out and says there's a leak in the compressor and I will be up for a new freezer. Hmm... Shouldn't a brand new freezer last more than two years?!! Meanwhile I have to find another freezer to store my food since it will probably be another two weeks before the new freezer arrives!!! ARRGHH! Meanwhile I have lost 4 hours off of work carting back and forth to the city to buy dry ice and out $100 bucks for said dry ice. Awesome!
I originally purchased freezer on 07/12. Delivery was 07/18. On 07/19 I called repair because Power Failure light was continually on. On 07/20 I called again and said there was a large gap of the gasket on the right side of the freezer. On 07/21 I called again and said that the frost free freezer was full of ice. On the inside top, along the door. When you open the freezer icicles drop off everywhere. I purchased this from Best Buy. They have been great. They called me the next day and said they were delivering a new freezer on Saturday, 07/25.
I received this new freezer yesterday. I inspected the freezer and saw no gaps in the gasket. As the freezer got cold, the Power Failure light came on (and has stayed on) and a gap has formed along the right side just as it did on the last freezer. After the freezer was on for approximately 8 hours, it started to form ice on the inside top and along the door. Once again in the same places. How can two same model freezers, $700+ even pass inspection?? Now what am I supposed to do. I purchased a new freezer because of the Energy Star. My old freezer was just sucking up the electricity.
Now with two Energy Star Frigidaire freezers in one week, they are both sucking up the electricity because of the faulty gaskets. I have contacted The Geek Squad who hold the repair part of my warranty. They will contact me this week. I have another problem with staying home from work for a four hour stretch to wait for a repair man. I cannot believe the work involved in taking food out of one and putting it into another freezer to have it be a faulty freezer once again.
As some you may know the freezer door rusting away on Frigidaire side by sides is a well-known problem resulting manufacturing design defect. I only recently learned of this when a large section of the white coating fell off to reveal the rusted away metal underneath. I contacted Frigidaire and this is their response:
"We regret to hear that you are having difficulties with rust on your refrigerator. Unfortunately this is not covered under warranty as it is deemed a cosmetic issue. However, you will find below instructions on how to remove or lessen the visibility of rust on your appliance:
1) Dip a moist, soft toothbrush in a box of baking soda. Very gently, rub back and forth on the appliance. The mild abrasive action will get into the grain without damaging it. You can use your finger (instead of a toothbrush) for even better results.
2) Rinse the baking soda off with a warm, damp (not wet) paper towel. Dry thoroughly. You may see or smell rust on the paper towel or toothbrush. That means it is working!
3) Finally, dry the appliance thoroughly. You do not want to leave any water that could cause more rust.
We hope this helps and again, thank you for contacting Frigidaire.”
The door metal is resting away, holes, compromised integrity and this person calls it a "cosmetic issue". Unbelievable. Just thought I would share as some of you may be getting ready to purchase a new unit. Hope this helps with your decision.