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Frigidaire Freezers

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1.3 out of 5, based on 3 ratings and
28 reviews & complaints.

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Rust On Freezer Door Under Water/Ice Dispenser
Posted by on
LAKE CITY, FLORIDA -- 3 years after purchasing a Frigidaire side by side the interior outboard wall of the refrigerator side mysteriously started cracking and separating. After so many days Lowe's ended up giving me another side by side (Frigidaire frs23r4aw8) with the approval from Fridgidaire. The wall problem seems to have been modified to stop the cracking problem. Now 5 years old, on the 4th year rust starting appearing on the freezer door. On the 5th year bubbling paint from the exfoliation process under the ice/water dispenser has occurred. I took off the cup tray to see what could be the poor craftsmanship problem.

To my dismay they had installed steel screws (screw, plask h/l, #6 x 3/8) I called the company that makes the screws (Eskay Screw Corp) and they make specialty screws of whatever material specified. This specialty screw is specifically designed for plastic to metal applications. This is all well and good for a non wet area installation. The brilliant engineers should not have any screws in a wet area to begin with. And the cheapness of Frigidaire to buy a steel screw vs. Stainless steel screw is where this problem occurred. A stainless steel screw and the proper type of RTV sealant would have prevented this mess along with a multitude of other complaints that I have read on this same situation.

These refrigerators are much too expensive to buy every 3 or 4 years. I called the company I couldn't understand the girl very well on the telephone. When she was done confusing the hell out of me she patched me over to a repair tech. She hung up and he informed me about the cost of the service call, then the cost of replacing the door, we were looking at about 400.00 dollars as his quick estimate. I paid 800.00 dollars for the garbage. Never the less I told him to stay home. If any one wants any thing done about this crappy company, all of you need to file a report on your computer to the FTC (the federal trade commission). If everybody reports this company on your specific problem they will start an investigation and will eventually lead to a class action lawsuit.

So just don't complain about it here where just you and I see it. Let the FTC handle the situation.
     
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Anonymous on 2008-07-14:
I'm trying to calculate just how much rust an ass load is.
chris513 on 2008-07-15:
it's about 2 and a half times more than a Shyt load.
Mrs. V on 2008-07-15:
lmao!
DebtorBasher on 2008-07-15:
Contrary...Ejack is the man to answer your question!
Anonymous on 2008-07-15:
Frigidaire quality(as well as other major brands)has gone to pot.They never really made a great laundry set(IMO),their refers were pretty good.My Mother had one for a better part of twenty years.
I'm surprised Lowes gave you another one after three years,kudos to the hardware dept.
Chris Polk on 2008-07-28:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on My3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely

Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Anonymous on 2008-07-28:
Mr. Polk, that is very nice of you.
Dpatt on 2012-09-11:
We r dealing with the same issue... getting worse...Have all Frigidaire appliances...all suck...have told everyone I know not to buy them
rdwakeboarder on 2012-12-30:
We have a Frigidaire side by side that is having the same issue. The appliance was about 3-4 years old when we noticed the problem. When we called the service dept, we were told that it was not covered. Our old fridge (now used as a second fridge) is in better shape than the Frigidaire. Fridgidaire has built a poor quality appliance and it is now buyer beware. BEWARE!!! Frigidaire has poor quality appliances and will not stand behind their product!
marlene1505 on 2013-01-19:
my Frigidaire side x side is doing the same rusting. Is there any inexpensive fix available? I would hate to have to replace the door when it appears this is a factory flaw.
marlene1505 on 2013-01-31:
I wrote a letter to the CEO of Frigidaire and got a telephone response,from a secretary. They offered me 50% off the purchase of a new door. They reinforced the rust condition as being "cosmetic" and not covered under warranty. Then I was informed by Elizabeth that since I live in Florida I have hard water which causes rust. I asserted that I don't have hard water and please explain the fact that the Frigidaire in the garage, which is not hooked up to a water line is rusting as well. Elizabeth told me that "Florida is surrounded by water"., thus the rust. Buyer beware, this company will not stand behind their product and in trying to explain their reason they will also insult your intelligence!
mitch on 2013-06-06:
yep, mine has been rusting for a few years now. Just took off the front cover over the ice dispenser and it is very rusted there. I'm not happy.
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"Frost Free" Frigidaire Upright Freezer is full of frost and ice!
Posted by on


Soon after I bought this "frost free" Frigidaire freezer from Lowe's, thick ice began forming on the top shelf on the door. I called for service, and the repairman told me that all of these models had this problem, there was nothing he could do, that the company would not do anything about it and that I had to live with it. So, I have lived with it, and it wasn't terrible at first but steadily has become worse and worse. Also I have a problem with the door, I now have to shut it repeatedly to get the seal to work, probably due to all the frost and ice. I lost a whole freezer full of food including expensive wild salmon, because the door did not seal properly.

I have renewed my warranty the past two years because the ice problem keeps getting worse, now the whole freezer is full of frost, ice and even icicles!!! This is a horrible product and I can't believe that the company will not replace it. I think this would make a good class action lawsuit, selling "frost free" freezers that are full of ice and frost, and refusing to do anything about it. I wish I had not bought it and will never buy a Frigidaire product again.
     
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leet60 on 2010-09-16:
Have you contacted the manufacturer or Lowes directly. The repairman may have seen this issue before but it should NOT be happening with a frost free freezer. The way the freezer is "frost free" is because every six hours or so, the timer turns on the heating coil. The heating coil is wrapped among the freezer coils. The heater melts the ice off the coils. When all of the ice is gone, the temperature sensor senses the temperature rising above 32 degrees F (0 degrees C) and turns off the heater.

Either the timer or the heating coil has failed or did not work to begin with.
Venice09 on 2010-09-17:
Leet, I agree. I think the repairman gave the OP bad information, and the OP should definitely contacted Lowe's or the manufacturer directly. This would be unacceptable to me and not something I would just live with, especially after buying and renewing the extended warranty.
Helpful on 2010-09-17:
Luckily, if the extended service warranty is directly through Lowes or Frigidiare, it will be to the warranty provider's advantage to replace the product versus continuing to servicing it; this is if the servicing factor doesn't actually do the trick.

I wouldn't worry about Frigidaire freezers, overall, though. They make one of the best within the industry. You've just got one that Lowes is trying to clearance.
Sylvia Allen on 2014-01-08:
Has nothing to do with Lowe's. I purchased a Frigidaire upright frost free freezer about 1 1/2 years ago and it is doing the same thing. And when I open freezer to get food out ice falls all over the wood floors! It is the Manufacturer.
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Horrible Upright Freezers
Posted by on
MADISONVILLE, KENTUCKY -- No, I did not make a typo.

On Friday October 10, 2008 my husband and I purchased a Frigidaire Model-LFFH21F7HW upright freezer. Within 5 days of purchase this freezer stopped working.

We called Frigidaire and they said that this was a factory defect and since we were well within the seven day exchange period were able to exchange that freezer for one of the same model.

The second freezer arrived on Saturday, October 18, 2008, and this one also has a problem.

The digital panel on the front of the new freezer is displaying a Power Loss light on the LED display when you put the temperature below 0.

I spoke to a representative from Frigidaire this morning and she had absolutely no idea why this light would be coming on if there was no power loss to the freezer. We spent an hour on the phone trying to figure this out and nothing that they told me to do worked.

She said that I could either wait 2 weeks for a repairman to come out and have a look at it or I could once again exchange this freezer for a new one.

I honestly expected this freezer to last longer than 24 hours. I honestly expected the original freezer to last longer than 5 days. As far as I am concerned these products are extremely expensive junk.

If this was only one freezer I would say factory defect, however, since this is 2 freezers in less than 2 weeks, I say this is more like shoddy workman ship and crappy parts.

We will be going in today to get a full refund on this freezer and go with a different brand.

I know some people may have good luck with this particular brand, I didn't, and I will strongly advise you all to think twice before purchasing a Frigidaire freezer.
Company Response 11/12/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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Anonymous on 2008-10-20:
Very Helpful. Sorry about your experience. Anything with the word "frigid" in it should be approached with caution!
Principissa on 2008-10-20:
Thanks Sheriff! I can't wait to be rid of this nightmare in the garage.
Anonymous on 2008-10-20:
Thanks for the warning, Princi. Hope the next one (a different brand) works for more than a few days. Applicances are pretty simple machines. Why, oh, why can't they make them to last like they used to? But, that's a whole another episode.
Principissa on 2008-10-20:
diane, my aunt took my grandmother's upright freezer after she passed on, and the thing still works fine after 35 years!! They don't even make parts for it anymore. We call it the lone dinosaur.
Anonymous on 2008-10-20:
Princi, I think the old ones worked until they rusted out. The motor probably was still running when that happened, lol. I have a washer and dryer that are getting up there. When we remodel we are getting new ones--hopefully more energy saving. Maybe we should keep the old ones in the basement--just in case.
Principissa on 2008-10-20:
Do it!! My mom just replaced a 10 year old washer and she's regretting not keeping them. The washer doesn't spin and the dryer motor had to be replaced 6 months after purchase. She's kicking herself for not keeping them. Like hubby says "if she ain't broke don't fix er."
Anonymous on 2008-10-20:
Have to agree with hubby. That's why we've kept these old things. I think they may be going on 20 years. With the kids gone, they just don't get as much use now, so they could last another 20!
Principissa on 2008-10-20:
LOL! I have a Whirlpool washer and dryer set that's going on 8 and they both still work great. They were the cheapest ones we could get from the NEX! 230.00 for the washer and 250.00 for the dryer. What's changed from 8 years ago?
Anonymous on 2008-10-20:
Frigidaire once put out a great product,my Mother had a refrigerator for 16 years.They only got rid of the unit because the new house had no room for a huge side by side.

I would simply ask for my money back,or exchange it for a different brand....remember third times a charm.

Good Luck!
Principissa on 2008-10-20:
LOL TW! I hope so. This is getting really old, and I can't make any more cookies for delivery guys, I'm running out of butter!
Principissa on 2008-11-12:
Well this is a first.

Not bad Frigidaire, you get an A okay in my book.
june on 2012-02-16:
I bought a frost free Frigidaire freezer last year and within a couple of months the plastic hinge on the fast freeze flap snapped off and when I asked if they could send a replacement they said it would cost £13 for a piece of plastic no bigger than a hair slide evn though it is still within its guarantee time.Naturally I said no thanks so now every time I open the freezer the flap falls out. I bought a fridge at the same time but would not buy Frigidaire again
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Frigidaire Professional Series Refrigerator and Freezer
Posted by on
Rating: 1/51
We remodeled our kitchen and upgraded to stainless steel appliances. After research we settled on the Frigidaire Professional Series full size freezer with the full size refrigerator creating a stunning side by side look. The delivery date for both was February 18, 2013. The refrigerator stopped working the week prior to Easter, March 20, 2013...with all the Easter dinner food ready to go. It took several weeks with Frigidaire and Lowes, through whom we purchased the appliance, to figure out what to do about it. A replacement refrigerator was delivered on April 5, 2013. Then over the July 4th weekend the freezer went out. It was picked up by Lowes on July 13, 2013 and a new one was delivered on July 29, 13. Yes, it took 25 days to get that problem resolved. NOW, while on vacation over the New Year Holiday, I returned to a smelly refrigerator that was not working. Today is February 3, 2014 and it has been a month. We have had two repairmen with differing opinions. In Frigidaire's initial report, they told us they would repair it, but it would stick out approximately 4 inches. People DO NOT purchase built in units to stick out 3 inches... There has to be a reason for this to happen so often. Now Frigidaire is saying they will work with Lowes to replace it...not sure if that is really as satisfactory response now that I have lost confidence in their product. Our luck is just not that bad. I have lost confidence in Frigidaire, but at this point, I really have no other option. I just wanted to get this out there so if more people are having the same issues we can get them to admit the recurring problem and FIX IT!!! I would love for one of their executives to go without a refrigerator for a month at a time. We are currently using my daughter's small dorm room refrigerator for milk, eggs, and a few other items. Please let me know if you are having any similar problems: the first time the refrig went out it was freezer at the bottom and warm at the top. The freezer just stopped working as did the refrig the second time.
     
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Shaun on 2014-02-06:
I'm pretty aware of the units you're describing. Each unit is about $1500.

Not to make excuses for Frigidaire, of which I have no connection to
Chris Polk on 2014-02-19:
Hello jas3w,


We certainly apologize for the concerns you have recently experienced with your refrigerator appliance. We never wish such inconveniences upon our consumers and want to research this more. Please contact us at SocialCare@Frigidaire.com with your name in the subject line and all contact/product information in your email body. Also include the service company’s name that is repairing your refrigerator so we may contact them to ensure we review all of your information.



We look forward to better assisting you and restoring your confidence in our brand very soon.


Chris Polk
Online Outreach Representative
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Frigidaire Freezer GLFC2528FW Horrid Extended Warranty
Posted by on
Rating: 2/51
GENEVA, NEW YORK -- I purchased the largest Frigidaire chest freezer (GLFC2528FW) available which was 24.9 cubic feet May 2010. I was impressed over all at first. The extended warranty through Frigidaire/Electrolux looked like a deal seeing there were so many bad Frigidaire reviews. Frigidaire/Electrolux cashed my check and never issued warranty papers. Kept sending me notifications over and over to buy the extended warranty (which I thought I already had)

For the first two years the freezer kept a consistent cold temp in my garden shed and hardly frosted up at all. I defrosted it June 2012 for the first time while taking "home inventory" A snap! Well, come the first week of July 2012 during a heat wave, the compressor started to struggle at night and the temp alarm went off. My husband, an HVAC man said "looks like the compressor is bad" so we unplugged it and I made the almost one hour drive into the nearest city to buy a $50 block of dry ice as suggested by the Frigidaire manual.

I called the warranty service armed with copy of cancelled check in case they "didn't have my records." They did have the records but gave out two nunmbers for warranty service (both non-local). The first company put me on hold immediately for over 10 minutes without breaking in. When I called back I got their answering service saying they'd be "on vacation" the upcoming week!!! Forget it!! Then I called the even MORE non-local company and they kept getting my info messed up, didn't take notes in the ticket, told me this was their first Frigidaire contract ever and said someone wouldn't be out for five days (during the heat wave). Nice--the freezer is full of food. So three days later I haul back out to the city to buy another block of dry ice. The inexperienced service guy comes out and says there's a leak in the compressor and I will be up for a new freezer. Hmm shouldn't a brand new freezer last more than two years??!!

Meanwhile I have to find another freezer to store my food since it will probably be another two weeks before the new freezer arrives!!! ARRGHH! Meanwhile I have lost 4 hours off of work carting back and forth to the city to buy dry ice and out $100 bucks for said dry ice. Awesome!

     
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Alain on 2012-07-11:
Let Frigidaire/Electrolux's social media rep know about this by sending an e-mail to: Chris.Polk@Electrolux.com
CPolk on 2012-07-13:
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America


mapleaf18 on 2012-07-20:
UPDATE: Using U.S. Radio? in E. Syracuse as the warranty service provider. Took a week to get to my house then took another week to get the results of the service report. Are ordering an "external condenser" that will be in on 7/26/12. Got the warranty which of course says doesn't cover incidental expenses such as food loss or dry ice purchase ($100 so far). Somehow I don't think failure of product is an incidental expense.
mapleaf18 on 2012-08-16:
UPDATE II: Brought out the external condenser and was trying to "frankenstein" it in. Umm I did NOT buy a freezer to look like THAT! Well I finally got a hold of a REPUTABLE and EXPERIENCED appliance repair shop; they determined that the external condenser would NOT have fixed the issue and that the freezer needs to be replaced afterall. After sending all the appropriate paperwork in, it seems Electolux/Frigidaire dropped the ball once again!!! Unbelievably after waiting 9 of the 7 to 10 business days I was originally told, called up for status and they say they have NO RECORD of the RMA/replacement!!!! OH and btw, Mr. "Chris Polk" whoever he is--supposed Electrolux rep, never answered my email. FRAUD!!! And now as I shoot a letter off to the Augusta GA Attorney General and NYS Attorney General to get my MONEY back--over $600 of it. . . It's now almost TWO MONTHS without a freezer and no further ahead than I was on the day it broke down after TWO YEARS of service!!!
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Crazy response to rusted freezer door
Posted by on
As some you may know the freezer door rusting away on Fridgidaire side by sides is a well known problem resulting manufacturing design defect. I only recently learned of this when a large section of the white coating fell off to reveal the rusted away metal underneath. I contacted Fridgidaire and this is their response.

We regret to hear that you are having difficulties with rust on your refrigerator. Unfortunately this is not covered under warranty as it is deemed a cosmetic issue. However, you will find below instructions on how to remove or lessen the visibility of rust on your appliance:

1) Dip a moist, soft toothbrush in a box of baking soda. Very gently, rub back and forth on the appliance. The mild abrasive action will get into the grain without damaging it. You can use your finger (instead of a toothbrush) for even better results.

2) Rinse the baking soda off with a warm, damp (not wet) paper towel. Dry thoroughly. You may see or smell rust on the paper towel or toothbrush. That means it is working!

3) Finally, dry the appliance thoroughly. You do not want to leave any water that could cause more rust.

We hope this helps and again, thank you for contacting Frigidaire.

----- Bo

The door metal is resting away, holes, compromised integrity and this person calls it a "cosmetic issue". Unbelievable. Just thought I would share as some of you may be getting ready to purchase a new unit. Hope this helps with your decision.
     
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Venice09 on 2011-11-23:
So much for warranties!

Thanks for the warning.
Anonymous on 2011-11-23:
Unbelievable! Please buy our product and watch it turn to a piece of crap before your eyes... then try to fix it yourself. Nice! >:-\
Kris10 on 2011-11-23:
Contact them again and explain that it's a structural issue. Leave a hint of a threat. something to the tune of, "I wonder which lawyer will take my case when this door falls off and injures someone."
At Your Service on 2011-11-23:
I've got a family member with a Frigidaire freezer and they like it very much. There never has been an issue with rusting in any way.

Without requiring it, this would have been a good review to include a photo with. IMHO, there is a big difference between something considered cosmetic and something compromising the intended use of the product. It would have also been helpful to have known the original purchase date for the item. The fact that warranty doesn't cover cosmetic issues is a commonly known fact, but I'd hate to assume that means the product was purchased within the last twelve months. Further, are we talking about something that started out as a small scratch, rusting the metal underneath or a large segment of the door that, for no other apparent reason, has rusted. It stands to reason that the bare metal, at some point, must have been exposed to moisture, otherwise the rust wouldn't occur. A photo would have clarified all of this and not left anything up to speculation.
trmn8r on 2011-11-23:
I have seen these complaints in the past, and I assume that if one were to Google "Frigidaire rust"... excuse me a moment.

Yes, there are many complaints about refrigerators, ranges, etc, including so-called "stainless steel". When stainless steel rusts, you've really got a problem. Or something that isn't stainless...
At Your Service on 2011-11-23:
Interesting check trmn8r. I just did the same search. Most of the "Frigidaire rust" finds were about rusting racks on a dishwasher or rust coming from a washer. Out of three pages, I only found one complaint about a freezer. In comparison, I tried searching with a different brand in place. Pretty much the identical results. Pretty much, if you expose any metal to air and moisture, you're bound to have rust.
Venice09 on 2011-11-23:
I have owned many appliances in my time and have never seen rust on any of them. If appliances didn't rust in the past, why do they rust now?

Same with mold. If old washing machines didn't get moldy, why do the new ones?

I once saw a "stainless steel" stove in a store, and the front portion was hanging off. It wasn't stainless steel at all. It looked like some kind of silver colored plastic.
trmn8r on 2011-11-23:
The usual appliance wars I see.

When one does research, they can make the research suit their needs. That's the first thing that you find out in grad school.
At Your Service on 2011-11-24:
LOL -- You really are great trmn8r. Where did you complete your graduate work at?

Have a great Thanksgiving?
Squirmish on 2012-01-16:
I have a black Frigidaire side by side with the dispenser in the door and it is bubbling up under the dispenser. I'm afraid to remove the rim because I may make the problem worse. The bubbling is making my flesh crawl.
Angry on 2012-04-23:
I have a Fridgidaire Side by Side manufactured in 2005 and the Freezer door is rusting out under the outside ice/water dispenser. Very disappointing considering the expected life is two to three times longer than this. This was not the cheapest model which makes it even more disappointing.
Susan on 2012-12-19:
I too have the same exact problem with my side by side refrigerator and the bubbling.,,ridiculous that a company with such a good reputation would not recall this product!!




fr
Elyce on 2012-12-27:
We have the same problem with our Frigidaire side by side freezer door. When we called the company they said we could PURCHASE a new door!
rdwakeboarder on 2012-12-30:
We have a Fridgidaire side by side with rusting under the dispenser also. To fix it properly, I think the door will have to be replaced or removed and taken to a body shop to have the rust repaired and repainted. I called the place we bought it and was also told that it wasn't under warranty. The appliance is now 6 years old and may have to be replaced due to cosmetic reasons. Our 4 year old Kitchenaid gas stove is having electronic issues that will require changing a control panel and display board with the cost being more than the stove originally cost. I will NEVER buy either of these appliances again!
p-oed #@!% on 2013-02-06:
our frig is also rusting on freezer door we are very angry with frigidare and lowes who sold us our appliances our stove also cost us more in repairs then the selling price! never buying fridgidare again!!!!
rustyfridge on 2013-04-20:
I noticed paint bubbling on the door at the bottom of the drip tray. Since we were away for a few years we had renters in our place. Yes, I know that the renters will only do what they need to, not worry about such trivial things as keeping drip trays dry. All of our appliances are under a Sears Service Agreement, I called and scheduled a tech to check it out. He showed up at 7:30AM on a Saturday morning and said "You need to keep it dry" and that was it. I asked if maybe the water could be coming from the inside, he said it was unlikely without even looking 'inside'. 5 minutes later he's leaving. I have read the warranty information on the fridge, the rust is not covered. Replacing the door is about $300 which is something I can live with and probably do in a few months should the rust become visible. I don't believe there is any rust inhibitor off the shelf that would work on this, right?
Jesse Long on 2013-04-27:
Owner of Frigidaire side by side...same rust problem with the ice/water dispenser. Clearly it comes from water getting into the door from the water dispenser...but it is also clearly an engineering and design flaw. I will never buy another Frigidaire appliance...and will be sure to influence anyone I come in contact with to not buy them either. Luckily I am friends with a ton of home builders/multifamily developers...and have extensive social media connections...so my influence is going to be very wide indeed. Serves Frigidaire right for their response to a defect in their design.

Jesse Long
Steve P. on 2013-06-23:
I have the same exact thing on my Frigidaire freezer door. It has been gradually getting worse, and now that I'm selling my house, it's going to have to be replaced. I had it two years before the rust began. Very poor product and a dishonest company behind the known problem.
Kay on 2013-09-13:
We have a ton of rust behind our side by side on the freezer side. Eating right into the appliance it looks like. Pull out your side by sides and look behind them and see if you're having this problem too. I have no problem with my freezer door or under the water dispenser. My rust problem is happening completely at the back of the appliance.
Debra C. on 2013-10-05:
I have a White side by side Frigidaire and we are having the same problem. I will never buy a Frigidaire product again and will make a point to let as many people know about how inadequate this company is about standing behind their product. It is so sad because the refrigerator works great and looks great with the exception of this bubbling rusted area on the freezer door under the water catch.
Rusty in KY on 2013-11-25:
I have a stainless side by side Frigidaire Professional series refrigerator approx 5 years old. We just noticed a large rust area about 2/3 rds up on the back of the freezer side. It is about the size of an orange and the rust stain runs down to the back. Looks like it has almost rusted through, but at the time of looking at this the exterior is not wet. All hoses are connected. Not really sure what to do.
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Trust Me... Don't Buy This Model!
Posted by on
NANAIMO BC -- I wish I would have found this site sooner :(

My freezer is less than 6 weeks old. Ran good for a week, then I happen to open the door and my food was thawing..called for a repair...found out I needed a new control unit...2 weeks later...new control unit..worked for 1 day and now they are ordering me a new control unit again...not sure how long this will go on for..but we'll see.

One problem being that when the control unit stops working the temperature alarm doesn't work either so there was no way of knowing it wasn't working..it looked as though it was...needs to be on a separate circuit to be able to warn that it isn't working...even I know this...who designs these freezers... they need to go back to school I say!
     
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Alain on 2011-02-03:
Consumer Protection BC may be able to give you some assistance with this problem. Try giving them a call at 604-320-1667 or 888-564-9963. http://www.consumerprotectionbc.ca
gladriel on 2011-02-03:
Thanks Alain....appreciate the info. : )
gladriel on 2011-02-03:
New control unit in now...still working 1 day later..keep you posted. Gladriel
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Frigidaire Complaint - Piece of Junk - 13.7 cu ft upright freezer
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- Our Frigidaire upright freezer Model FFU14F5HWB was purchased November 2008. After three and a half years of residential use the service tech found that the evaporator and heat exchanger have failed. Electrolux offers no help stating the freezer is out of its one year warranty. Obviously there is a design flaw for this unit to fail after three and a half years. I will not purchase any more Frigidaire products.
     
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Alain on 2012-08-14:
It seems like Frigidaire's quality has gone way down since they were purchased by Electrolux.
trmn8r on 2012-08-14:
Sounds like a real piece of garbage. Sorry this happened to you. I am a believer in warranties and when they expire they expire, but if an appliance won't last longer than 3 years it isn't worth buying in the first place.
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Extreme Disappointment in Frigidaire Products
Posted by on
We purchased a new home in Oct. 2003 with new Frigidaire appliances throughout. In Mar. 2006 we purchased a new upright "commercial series" Frigidaire freezer.

It is now Dec. 2011. 90 days ago our refrigerator quit working and the appliance repairman suggested purchasing a new one due to the cost of repair. We re-purchased a Frigidaire to keep our appliances the same brand. Last week, the refrigerator handle sheared off and broke in two. 3 days ago the Frigidaire Microwave/Hood quit heating- again repair man advised replacement rather than repair. Just came home today to the Frigidaire freezer making an odd sound- opened it up to discover the meat thawed and the freezer not working! I'm not even going to ask the freezer be repaired, rather just go ahead and get rid of it. We are preparing to build a new home- our appliance choices will be ANYTHING but Frigidaire.
     
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trmn8r on 2011-12-04:
"We are preparing to build a new home- our appliance choices will be ANYTHING but Frigidaire."

I can't imagine why that would be.
Venice09 on 2011-12-04:
My advice would be not to get stuck on any one particular brand because you won't find one that will meet your expectations regardless of how much money you are willing to spend. The appliance companies are all pretty much in the same boat when it comes to quality and reliability. So I look for specific models that suit my needs and try to make an informed choice based on reviews. It doesn't matter to me if the brands are different. I just want the best chance of getting something that won't need to be fixed or replaced prematurely. It's not a perfect plan, but it has been working very nicely so far.

You probably won't consider buying Frigidaire again, which I completely understand because I feel the same way about Maytag/Whirlpool.
At Your Service on 2011-12-04:
Actually I own several Frigidaire appliances and like them all. They are one I normally like to recommend. Most appliances have an expected lifespan of about ten years, so the eight years you've owned the refrigerator and microwave falls within a somewhat normal use.

Make absolutely sure, when placing any form of refrigeration unit, to give the compressor area enough breathing room. This is the biggest mistake most people make, thinking that if they can basically make it fit into a cutout area, the product will be fine.

Another major consideration is where you may place a freezer within the home. Have you left it in a garage area? Are you aware that doing so voids most warranties?
Venice09 on 2011-12-05:
People are not making a mistake. Most homes I've been in have a designated area in the kitchen specifically for a refrigerator. It's not the consumers' fault that refrigerators are now being made with compressors that are too small to accommodate the size of the refrigerator. Unless I move a wall and cabinets, my new refrigerator is going in the same spot as the old one. How is the consumer supposed to know if the compressor's too small to put the refrigerator in its designated area? Do new refrigerators need to be placed in the middle of the kitchen so they can 'breathe'? Maybe they should come with a tank of oxygen.
CPolk on 2011-12-05:
Good Afternoon,

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
Venice09 on 2011-12-05:
To Chris Polk:

Is it true that compressors are now too small to accommodate the size of the refrigerator? If so, how is a person to know if the space in their kitchen is sufficient for a newly purchased refrigerator? This concerns me because I will soon need a new refrigerator, and it will have to be put in the same area as the old one. Am I forced to buy a smaller refrigerator so it will have enough 'breathing' room?
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Everything is thawed
Posted by on
In August 2010 I bought the whole Frigidaire Professional series line for my newly renovated kitchen. BIG Mistake!!! Last week the freezer started to warm up, I called customer service, they suggested I lower the trmp, and reboot the freezer, which I did, then they said I should leave the freezer closed for 24 hours, again I followed their advice. The temp kept going up, and now the fridge was warming up too, SO I e-mailed Frigidaire, who said that now I should call for service. They would pay for the call, but I was our of warranty. (13 month old fridge which cost more than $2000.00). In spite of the fact that I did nothing to cause this, they felt they had no responsibility for the food because their product failed. If this happens to you stay on the phone! They will tell you they can not give you money, keep insisting, ask for a manager...they are authorized to give you $100.00.( anuone been to the market this century?) This company does not care about their customers. They acknowledge the product should not fail, are happy to charge top dollar for the product, but hang their hat on the warranty as soon as you own the product. Buy another appliance!
     
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Venice09 on 2011-09-15:
First of all, I agree that a $2,000 refrigerator should last much longer than 13 months. That goes without saying. But I'm a little confused about the warranty. Are they paying for the repair even though the warranty expired but are only willing to give you $100 for the spoiled food? If that's the case, it's not that bad a deal. I know it's infuriating that the refrigerator failed in such a short amount of time causing you to throw away expensive food, but you might want to take them up on their offer and cut your losses.
It would be a lot worse if they offered nothing.
Anonymous on 2011-09-15:
Frigidaire, among other appliance manufacturers have gone downhill....there used to be a time when they made a decent product.

Do you have any more information about your refer? I might be able to help you in repairing it yourself, as long as you don't need a compressor.

IM me.
At Your Service on 2011-09-15:
It is frustrating. The problem sounds like a compressor problem. The big mistake many people make is placing the fridge in an enclosed area, blocking off airflow to the compressor. These compressors used to be extremely large and much more powerful. Due to government regulations, however, they've shrunk dramatically, making them work much harder for the amount of space they cool.

I would check with the retailer you purchased the product through. Many offer extended warranty service and will cover the cost of repair or even replacement.
Venice09 on 2011-09-15:
Most refrigerators are in enclosed areas. Keeping it far enough away from the wall should be good enough. If not, then there's something drastically wrong with the design.
At Your Service on 2011-09-17:
The problem is closing off any air circulation intended to get to the compressor. Rule of thumb is to give yourself at least an inch around two of the three sides of the fridge. The same, if not a little more, in the back.
Venice09 on 2011-09-17:
Enclosed area to me means at least an inch all around. I've never seen a refrigerator flush against walls or cabinets. How would you move it in and out? If the refrigerator is built-in, wouldn't the compressor be designed to operate in its environment?

You're assuming the OP's refrigerator is improperly positioned. Without seeing it, you have no idea if that's the case.
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