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Frigidaire Freezers

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Horrible Upright Freezers
Posted by Principissa on 10/20/2008
MADISONVILLE, KENTUCKY -- No, I did not make a typo.

On Friday October 10, 2008 my husband and I purchased a Frigidaire Model-LFFH21F7HW upright freezer. Within 5 days of purchase this freezer stopped working.

We called Frigidaire and they said that this was a factory defect and since we were well within the seven day exchange period were able to exchange that freezer for one of the same model.

The second freezer arrived on Saturday, October 18, 2008, and this one also has a problem.

The digital panel on the front of the new freezer is displaying a Power Loss light on the LED display when you put the temperature below 0.

I spoke to a representative from Frigidaire this morning and she had absolutely no idea why this light would be coming on if there was no power loss to the freezer. We spent an hour on the phone trying to figure this out and nothing that they told me to do worked.

She said that I could either wait 2 weeks for a repairman to come out and have a look at it or I could once again exchange this freezer for a new one.

I honestly expected this freezer to last longer than 24 hours. I honestly expected the original freezer to last longer than 5 days. As far as I am concerned these products are extremely expensive junk.

If this was only one freezer I would say factory defect, however, since this is 2 freezers in less than 2 weeks, I say this is more like shoddy workman ship and crappy parts.

We will be going in today to get a full refund on this freezer and go with a different brand.

I know some people may have good luck with this particular brand, I didn't, and I will strongly advise you all to think twice before purchasing a Frigidaire freezer.

Read Company Response
Company Response on 11/12/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Chris Polk
Escalation Specialist
Electrolux Major Appliances
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Posted by Anonymous on 2008-10-20:
Very Helpful. Sorry about your experience. Anything with the word "frigid" in it should be approached with caution!
Posted by Principissa on 2008-10-20:
Thanks Sheriff! I can't wait to be rid of this nightmare in the garage.
Posted by Anonymous on 2008-10-20:
Thanks for the warning, Princi. Hope the next one (a different brand) works for more than a few days. Applicances are pretty simple machines. Why, oh, why can't they make them to last like they used to? But, that's a whole another episode.
Posted by Principissa on 2008-10-20:
diane, my aunt took my grandmother's upright freezer after she passed on, and the thing still works fine after 35 years!! They don't even make parts for it anymore. We call it the lone dinosaur.
Posted by Anonymous on 2008-10-20:
Princi, I think the old ones worked until they rusted out. The motor probably was still running when that happened, lol. I have a washer and dryer that are getting up there. When we remodel we are getting new ones--hopefully more energy saving. Maybe we should keep the old ones in the basement--just in case.
Posted by Principissa on 2008-10-20:
Do it!! My mom just replaced a 10 year old washer and she's regretting not keeping them. The washer doesn't spin and the dryer motor had to be replaced 6 months after purchase. She's kicking herself for not keeping them. Like hubby says "if she ain't broke don't fix er."
Posted by Anonymous on 2008-10-20:
Have to agree with hubby. That's why we've kept these old things. I think they may be going on 20 years. With the kids gone, they just don't get as much use now, so they could last another 20!
Posted by Principissa on 2008-10-20:
LOL! I have a whirlpool washer and dryer set that's going on 8 and they both still work great. They were the cheapest ones we could get from the NEX! 230.00 for the washer and 250.00 for the dryer. What's changed from 8 years ago?
Posted by Anonymous on 2008-10-20:
Frigidaire once put out a great product,my Mother had a refrigerator for 16 years.They only got rid of the unit because the new house had no room for a huge side by side.

I would simply ask for my money back,or exchange it for a different brand....remember third times a charm.

Good Luck!
Posted by Principissa on 2008-10-20:
LOL TW! I hope so. This is getting really old, and I can't make any more cookies for delivery guys, I'm running out of butter!
Posted by Principissa on 2008-11-12:
Well this is a first.

Not bad Frigidaire, you get an A okay in my book.
Posted by june on 2012-02-16:
I bought a frost free frigidaire freezer last year and within a couple of months the plastic hinge on the fast freeze flap snapped off and when I asked if they could send a replacement they said it would cost £13 for a piece of plastic no bigger than a hair slide evn though it is still within it's garantee time.Naturally I said no thanks so now every time I open the freezer the flap falls out. I bought a fridge at the same time but would not buy frigidaire again
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Beware of Frigidaire
Posted by Raytsmith on 05/17/2005
FRANKFORT, KENTUCKY -- I bought a new Frigidaire Commercial freezer at Lowes in late August 2004. It lasted about 3 weeks before it stopped cooling and ruined some meat. Lowe's brought me a new freezer and swapped them out.
The second one lasted until mid December and it did the same thing. And ruined more meat. Lowe's swapped them out again.
The third one lasted until the end of MAy 05 and did the same thing. I had it sent off for repair rather than get a fourth new one.
The repair company says they repaced the 'dryer'. I haven't been able to find out what a dryer is, and the person I called at the repair company didn't know either. Maybe its the same thing as an evaporator ?
Anyway, this was without a doubt the worst purchase I have ever made, and I am still not confident that I have a reliable freezer.
The problem is 100 % Frigidaire's fault, but Lowe's would be well advised to stop selling these things to their customers.
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Posted by Slimjim on 2005-05-18:
Frankly Rayt, you're right. The brand is inferior and has been since the early 80's.
Posted by Slimjim on 2005-05-18:
I don't google as I know what I'm disussing. White Consolidated Industries bought Frigidaire from General Motors at that time. All the line's designs changed to the WCI product. Unless your washboard is made by Frigidaire biz, why are you still speaking?
Posted by Anonymous on 2005-05-18:
I vote for, Slim having the most informative posts on this subject. Biz, year, make and model numbers are very important. Not spelling errors.
Posted by Anonymous on 2006-03-08:
Then you're both ignorant. I side with Biz.
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Noisy - NEW - Frigidaire FFTR1817L Top Freezer Refrigerator
Posted by DDave on 11/25/2010
The overall design is alright for a budget fridge. Power consumption is ok. But it's way too loud.

The fan can be heard from several rooms away. really and it's louder than my microwave oven by far. It's clearly audible from anywhere on the first floor of the house ad this is a new fridge, I've had it 2 weeks. My old fridge was 30 years old and very quiet.

It runs more than expected with a total "on" time of 27% which is more than the better models, but it has a small compressor so it only draws about 140 watts of power (at 1.1 amps) so the overall power consumption is fine. At. 09 cents/Kw-hr (Wis) it costs me $2.25 per month to run. So that part is fine.

Occasionally the power goes up to 450 watts but that must be the built-in defrost heater kicking in.

The only issue with this fridge is the noise. It's hitting 55dB at 10 feet away and is over 65dB when close by. I can hear the fan noise from from several rooms away, it's not the compressor that's loud, it's the circulation fan.
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Posted by Venice09 on 2010-11-25:
This is good information because that would bother me, too. I don't know if there is anything that can be done and can only say that maybe you'll get used to it. On the other hand, I hope it doesn't get louder over time!
Posted by Alain on 2010-11-26:
This was a very informative and fair review. While the noise is a problem, at least the performance is good.
Posted by Venice09 on 2010-11-26:
I agree, Alain. I really like this review. It's very helpful for anyone looking to buy this model. As you pointed out, at least the performance is good. I meant to say that in my first post. This would be a great refrigerator for anyone who doesn't mind the noise.
Posted by Alain on 2010-11-26:
From some of the reviews I've seen on appliances, I'd be happy with it working well, Venice! Off the subject, but I hope you had a nice Thanksgiving!
Posted by Venice09 on 2010-11-26:
I too would be happy with anything that worked well and lasted a reasonable amount of time. But if it's as loud as the OP says, I can see how that would be annoying. He should contact Frigidaire to see if there is anything that can be done to quiet the fan. I would even call a local repair service. Sometimes they are more than happy to help a potential customer with advice. Someone here may even have a suggestion.

I hope you had a good Thanksgiving, too!
Posted by Alain on 2010-11-26:
Good point. They may have a fix for it.

I had a nice, family Thanksgiving and managed not to eat too much (well, I ate slowly, let's say!)
Posted by jktshff1 on 2010-11-26:
Good review
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Rust On Freezer Door Under Water/Ice Dispenser
Posted by FRIDGIDAIRESUX!!!!! on 07/14/2008
Rust On Freezer Door Under Water/Ice Dispenser
Rust On Freezer Door Under Water/Ice Dispenser
LAKE CITY, FLORIDA -- 3 years after purchasing a Frigidaire side by side the interior outboard wall of the refrigerator side mysteriously started cracking and separating. After so many days Lowe's ended up giving me another side by side (Frigidaire frs23r4aw8) with the approval from Fridgidaire. The wall problem seems to have been modified to stop the cracking problem. Now 5 years old, on the 4th year rust starting appearing on the freezer door. On the 5th year bubbling paint from the exfoliation process under the ice/water dispenser has occurred. I took off the cup tray to see what could be the poor craftsmanship problem.

To my dismay they had installed steel screws (screw, plask h/l, #6 x 3/8) I called the company that makes the screws (Eskay Screw Corp) and they make specialty screws of whatever material specified. This specialty screw is specifically designed for plastic to metal applications. This is all well and good for a non wet area installation. The brilliant engineers should not have any screws in a wet area to begin with. And the cheapness of Frigidaire to buy a steel screw vs. Stainless steel screw is where this problem occurred. A stainless steel screw and the proper type of RTV sealant would have prevented this mess along with a multitude of other complaints that I have read on this same situation.

These refrigerators are much too expensive to buy every 3 or 4 years. I called the company I couldn't understand the girl very well on the telephone. When she was done confusing the hell out of me she patched me over to a repair tech. She hung up and he informed me about the cost of the service call, then the cost of replacing the door, we were looking at about 400.00 dollars as his quick estimate. I payed 800.00 dollars for the garbage. Never the less I told him to stay home. If any one wants any thing done about this crappy company, all of you need to file a report on your computer to the FTC (the federal trade commission). If everybody reports this company on your specific problem they will start an investigation and will eventually lead to a class action law suit.

So just don't complain about it here where just you and I see it. Let the FTC handle the situation.

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Posted by Anonymous on 2008-07-14:
I'm trying to calculate just how much rust an ass load is.
Posted by chris513 on 2008-07-15:
it's about 2 and a half times more than a Shyt load.
Posted by Mrs. V on 2008-07-15:
Posted by DebtorBasher on 2008-07-15:
Contrary...Ejack is the man to answer your question!
Posted by Anonymous on 2008-07-15:
Frigidaire quality(as well as other major brands)has gone to pot.They never really made a great laundry set(IMO),their refers were pretty good.My Mother had one for a better part of twenty years.
Im surprised Lowes gave you another one after three years,kudos to the hardware dept.
Posted by Chris Polk on 2008-07-28:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on My3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.


Chris Polk
Escalation Specialist
Electrolux Major Appliances
Posted by Anonymous on 2008-07-28:
Mr. Polk, that is very nice of you.
Posted by Dpatt on 2012-09-11:
We r dealing with the same issue... getting worse...Have all frigidaire appliances...all suck...have told everyone I know not to buy them
Posted by rdwakeboarder on 2012-12-30:
We have a Frigidaire side by side that is having the same issue. The appliance was about 3-4 years old when we noticed the problem. When we called the service dept, we were told that it was not covered. Our old fridge (now used as a second fridge) is in better shape than the Frigidaire. Fridgidaire has built a poor quality appliance and it is now buyer beware. BEWARE!!! Frigidaire has poor quality appliances and will not stand behind their product!
Posted by marlene1505 on 2013-01-19:
my frigidaire side x side is doing the same rusting. Is there any inexpensive fix available? I would hate to have to replace the door when it appears this is a factory flaw.
Posted by marlene1505 on 2013-01-31:
I wrote a letter to the CEO of Frigidaire and got a telephone response,from a secretary. They offered me 50% off the purchase of a new door. They reinforced the rust condition as being "cosmetic" and not covered under warranty. Then I was informed by Elizabeth that since I live in Florida I have hard water which causes rust. I asserted that I don't have hard water and please explain the fact that the Frigidaire in the garage, which is not hooked up to a water line is rusting as well. Elizabeth told me that "Florida is surrounded by water"., thus the rust. Buyer beware, this company will not stand behind their product and in trying to explain their reason they will also insult your intelligence!
Posted by mitch on 2013-06-06:
yep, mine has been rusting for a few years now. Just took off the front cover over the ice dispenser and it is very rusted there. I'm not happy.
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"Frost Free" Frigidaire Upright Freezer is full of frost and ice!
Posted by Leearcher on 09/16/2010
Ice inside the doors
Ice inside the doors

Soon after I bought this "frost free" Frigidaire freezer from Lowe's, thick ice began forming on the top shelf on the door. I called for service, and the repairman told me that all of these models had this problem, there was nothing he could do, that the company would not do anything about it and that I had to live with it. So, I have lived with it, and it wasn't terrible at first but steadily has become worse and worse. Also I have a problem with the door, I now have to shut it repeatedly to get the seal to work, probably due to all the frost and ice. I lost a whole freezer full of food including expensive wild salmon, because the door did not seal properly.

I have renewed my warranty the past two years because the ice problem keeps getting worse, now the whole freezer is full of frost, ice and even icicles!!! This is a horrible product and I can't believe that the company will not replace it. I think this would make a good class action lawsuit, selling "frost free" freezers that are full of ice and frost, and refusing to do anything about it. I wish I had not bought it and will never buy a Frigidaire product again.
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Posted by leet60 on 2010-09-16:
Have you contacted the manufacturer or Lowes directly. The repairman may have seen this issue before but it should NOT be happening with a frost free freezer. The way the freezer is "frost free" is because every six hours or so, the timer turns on the heating coil. The heating coil is wrapped among the freezer coils. The heater melts the ice off the coils. When all of the ice is gone, the temperature sensor senses the temperature rising above 32 degrees F (0 degrees C) and turns off the heater.

Either the timer or the heating coil has failed or did not work to begin with.
Posted by Venice09 on 2010-09-17:
Leet, I agree. I think the repairman gave the OP bad information, and the OP should definitely contacted Lowe's or the manufacturer directly. This would be unacceptable to me and not something I would just live with, especially after buying and renewing the extended warranty.
Posted by Helpful on 2010-09-17:
Luckily, if the extended service warranty is directly through Lowes or Frigidiare, it will be to the warranty provider's advantage to replace the product versus continuing to servicing it; this is if the servicing factor doesn't actually do the trick.

I wouldn't worry about Frigidaire freezers, overall, though. They make one of the best within the industry. You've just got one that Lowes is trying to clearance.
Posted by Sylvia Allen on 2014-01-08:
Has nothing to do with Lowe's. I purchased a Frigidaire upright frost free freezer about 1 1/2 years ago and it is doing the same thing. And when I open freezer to get food out ice falls all over the wood floors! It is the Manufacturer.
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Piece of junk
Posted by BestNana on 08/06/2010
I purchased the freezer March 2009, so one year warranty expired 5 mos. ago. I was told by repair man on phone that Frigidaire freezers aren't worth repairing -- junk. Frigidaire told me "they are called non-serviceable." I paid $400 for a freezer that lasted 17 months, did not alert me with the sound it is supposed to have when temperature goes up, and a freezer full of food spoiled. Frigidaire said that, even if it were still in warranty, it was not worth repairing -- they would just send me a new freezer. They will give me a rebate if I buy the same one! Who wants spoiled food again??? Model #FFU14F5HWB -- I imagine every model has the same problem.
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Posted by Venice09 on 2010-08-06:
It's called planed obsolescence. If you don't believe me, read the reviews.

I highly doubt that Frigidaire would have replaced the freezer so easily. They are saying that now because the warranty is expired. It's nice to hear a company admit that they produce junk. The question is when are they going to do something about it?
Posted by Helpful on 2010-08-07:
Actually, Frigidaire just about controls the freezer industry and with good cause. They make a great product at a competitive price. But it's like I've always stated, one in every so many will have a problem. Their only real competition in the market was Woods, which went out of business last year. I would easily consider replacing it with another Frigidaire.

Certain products can be considered non-repairable by the manufacturer for cost reasons, but it doesn't happen very frequently. If an extended service agreement was through a retailer and not the manufacturer, there may have been a different set of criteria. Extended service agreements can be of great help, but you always want to balance the price of such and the retailer you're buying through. Before making the decision, I've got a blog called "Buying Right" you may find interesting. Let us know what you end up doing.
Posted by GenuineNerd on 2010-08-07:
Since the freezer is out of warranty and you'd have to pay for repairs yourself, I would suggest calling an independent appliance repairman and get a second opinion. I do have a feeling that the original Frigidaire technician said that the freezer was "not repairable" because he did not want to be bothered with it. (Frigidaire has been known to put out lemon appliances ever since General Motors sold the brand to White Consolidated, now Electrolux.)
Posted by Venice09 on 2010-08-07:
How do you explain the following statement, Helpful:

"I was told by repair man on phone that Frigidaire freezers aren't worth repairing -- junk. Frigidaire told me "they are called non-serviceable."

The repairman is referring to Frigidaire freezers overall. If, according to you, "Frigidaire just about controls the freezer industry and with good cause" then I think it's safe to assume, based on the Frigidaire repairman's own words, that all the other brands are even worse. That's hard to imagine but I guess it's possible.

Thanks for the heads up.
Posted by Helpful on 2010-08-07:
Not a bad idea about getting the second opinion. The decision is whether you pay a good percentage of what the freezer is worth to get that second opinion.

I'd just replace it. I am curious as to see what the OP replaced if with; if he did.
Posted by Venice09 on 2010-08-07:
There ya go. Isn't that what this is all about? Just replace it. Sounds exactly like what the company wants you to do.

My way of fighting back is to now buy inexpensive basic models. If they break, I am spared the inconvenience and aggravation of service calls. I use the money I would have spent on a warranty and put it toward repairs or replacement. And the fact that the inexpensive basic models work better and last longer is just icing on the cake!
Posted by Helpful on 2010-08-07:
That's right. You did say you'd rather own an icebox -- haha! I'd like to hear your response if you have a moment.
Posted by Venice09 on 2010-08-07:
I guess when all else fails, try to be funny. I think you failed at that, too. But I doubt it will stop you from trying.

Posted by atattention on 2011-01-03:
I have a new home and the buiklder supplied an 18 cu ft. frigidaire refigirator and a Frigidaire electric range with the home. Wehn I called the appliance supplier with in 3 weeks of moving in about the ice maker souinding like a tractor he told me I should have bought good appliance and not Frigidaire. Any way the ice maker has been changed and the defrost timer has been changed and the thermostat has been changed with in the 1st 3 months of owning. Can not keep m,ilk in the door or hardly on the shelf either. Temp. goes from 32 degrees to 43 before compressor comes on An they tell me this is normal, mu 14 yr old Ge came on at 38 and went off at 33 degrees. Too much dead band in thremostat. Also Frigidaieres 21 cubic ft. upright freezer was quit running for about a month, but sounds like a lawn mower now and they tell me this is normal. Also it is suppose to be enery star compliant, pulls just as much electricity and runs just as much as 13 year old ge upright did. No more Frigidaire for me. Used to be good appliances.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Frigidaire Complaint - Piece of Junk - 13.7 cu ft upright freezer
Posted by Jamisonrd on 08/13/2012
AUGUSTA, GEORGIA -- Our Frigidaire upright freezer Model FFU14F5HWB was purchased November 2008. After three and a half years of residential use the service tech found that the evaporator and heat exchanger have failed. Electrolux offers no help stating the freezer is out of its one year warranty. Obviously there is a design flaw for this unit to fail after three and a half years. I will not purchase any more Frigidaire products.
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Posted by Alain on 2012-08-14:
It seems like Frigidaire's quality has gone way down since they were purchased by Electrolux.
Posted by trmn8r on 2012-08-14:
Sounds like a real piece of garbage. Sorry this happened to you. I am a believer in warranties and when they expire they expire, but if an appliance won't last longer than 3 years it isn't worth buying in the first place.
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Crazy response to rusted freezer door
Posted by Osiyo on 11/23/2011
As some you may know the freezer door rusting away on Fridgidaire side by sides is a well know problem resulting manufacturing design defect. I only recently learned of this when a large section of the white coating fell off to reveal the rusted away metal underneath. I contacted Fridgidaire and this is their response.

We regret to hear that you are having difficulties with rust on your refrigerator. Unfortunately this is not covered under warranty as it is deemed a cosmetic issue. However, you will find below instructions on how to remove or lessen the visibility of rust on your appliance:

1) Dip a moist, soft toothbrush in a box of baking soda. Very gently, rub back and forth on the appliance. The mild abrasive action will get into the grain without damaging it. You can use your finger (instead of a toothbrush) for even better results.

2) Rinse the baking soda off with a warm, damp (not wet) paper towel. Dry thoroughly. You may see or smell rust on the paper towel or toothbrush. That means it is working!

3) Finally, dry the appliance thoroughly. You do not want to leave any water that could cause more rust.

We hope this helps and again, thank you for contacting Frigidaire.

----- Bo

The door metal is resting away, holes, compromised integrity and this person calls it a "cosmetic issue". Unbelievable. Just thought I would share as some of you may be getting ready to purchase a new unit. Hope this helps with your decision.

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Posted by Venice09 on 2011-11-23:
So much for warranties!

Thanks for the warning.
Posted by Anonymous on 2011-11-23:
Unbelievable! Please buy our product and watch it turn to a piece of crap before your eyes... then try to fix it yourself. Nice! >:-\
Posted by Kris10 on 2011-11-23:
Contact them again and explain that it's a structural issue. Leave a hint of a threat. something to the tune of, "I wonder which lawyer will take my case when this door falls off and injures someone."
Posted by At Your Service on 2011-11-23:
I've got a family member with a Frigidaire freezer and they like it very much. There never has been an issue with rusting in any way.

Without requiring it, this would have been a good review to include a photo with. IMHO, there is a big difference between something considered cosmetic and something compromising the intended use of the product. It would have also been helpful to have known the original purchase date for the item. The fact that warranty doesn't cover cosmetic issues is a commonly known fact, but I'd hate to assume that means the product was purchased within the last twelve months. Further, are we talking about something that started out as a small scratch, rusting the metal underneath or a large segment of the door that, for no other apparent reason, has rusted. It stands to reason that the bare metal, at some point, must have been exposed to moisture, otherwise the rust wouldn't occur. A photo would have clarified all of this and not left anything up to speculation.
Posted by trmn8r on 2011-11-23:
I have seen these complaints in the past, and I assume that if one were to Google "Frigidaire rust"... excuse me a moment.

Yes, there are many complaints about refrigerators, ranges, etc, including so-called "stainless steel". When stainless steel rusts, you've really got a problem. Or something that isn't stainless...
Posted by At Your Service on 2011-11-23:
Interesting check trmn8r. I just did the same search. Most of the "Frigidaire rust" finds were about rusting racks on a dishwasher or rust coming from a washer. Out of three pages, I only found one complaint about a freezer. In comparison, I tried searching with a different brand in place. Pretty much the identical results. Pretty much, if you expose any metal to air and moisture, you're bound to have rust.
Posted by Venice09 on 2011-11-23:
I have owned many appliances in my time and have never seen rust on any of them. If appliances didn't rust in the past, why do they rust now?

Same with mold. If old washing machines didn't get moldy, why do the new ones?

I once saw a "stainless steel" stove in a store, and the front portion was hanging off. It wasn't stainless steel at all. It looked like some kind of silver colored plastic.
Posted by trmn8r on 2011-11-23:
The usual appliance wars I see.

When one does research, they can make the research suit their needs. That's the first thing that you find out in grad school.
Posted by At Your Service on 2011-11-24:
LOL -- You really are great trmn8r. Where did you complete your graduate work at?

Have a great Thanksgiving?
Posted by Squirmish on 2012-01-16:
I have a black Frigidaire side by side with the dispenser in the door and it is bubbling up under the dispenser. I'm afraid to remove the rim because I may make the problem worse. The bubbling is making my flesh crawl.
Posted by Angry on 2012-04-23:
I have a Fridgidaire Side by Side manufactured in 2005 and the Freezer door is rusting out under the outside ice/water dispenser. Very disappointing considering the expected life is two to three times longer than this. This was not the cheapest model which makes it even more disappointing.
Posted by Susan on 2012-12-19:
I too have the same exact problem with my side by side refrigerator and the bubbling.,,rediculous that a company with such a good reputation would not recall this product!!

Posted by Elyce on 2012-12-27:
We have the same problem with our Frigidaire side by side freezer door. When we called the company they said we could PURCHASE a new door!
Posted by rdwakeboarder on 2012-12-30:
We have a Fridgidaire side by side with rusting under the dispenser also. To fix it properly, I think the door will have to be replaced or removed and taken to a body shop to have the rust repaired and repainted. I called the place we bought it and was also told that it wasn't under warranty. The appliance is now 6 years old and may have to be replaced due to cosmetic reasons. Our 4 year old Kitchenaid gas stove is having electronic issues that will require changing a control panel and display board with the cost being more than the stove originally cost. I will NEVER buy either of these appliances again!
Posted by p-oed #@!% on 2013-02-06:
our frig is also rusting on freezer door we are very angry with frigidare and lowes who sold us our appliances our stove also cost us more in repairs then the selling price! never buying fridgidare again!!!!
Posted by rustyfridge on 2013-04-20:
I noticed paint bubbling on the door at the bottom of the drip tray. Since we were away for a few years we had renters in our place. Yes, I know that the renters will only do what they need to, not worry about such trivial things as keeping drip trays dry. All of our appliances are under a Sears Service Agreement, I called and scheduled a tech to check it out. He showed up at 7:30AM on a Saturday morning and said "You need to keep it dry" and that was it. I asked if maybe the water could be coming from the inside, he said it was unlikely without even looking 'inside'. 5 minutes later he's leaving. I have read the warranty information on the fridge, the rust is not covered. Replacing the door is about $300 which is something I can live with and probably do in a few months should the rust become visible. I don't believe there is any rust inhibitor off the shelf that would work on this, right?
Posted by Jesse Long on 2013-04-27:
Owner of Frigidaire side by side...same rust problem with the ice/water dispenser. Clearly it comes from water getting into the door from the water dispenser...but it is also clearly an engineering and design flaw. I will never buy another Frigidaire appliance...and will be sure to influence anyone I come in contact with to not buy them either. Luckily I am friends with a ton of home builders/multifamily developers...and have extensive social media connections...so my influence is going to be very wide indeed. Serves Frigidaire right for their response to a defect in their design.

Jesse Long
Posted by Steve P. on 2013-06-23:
I have the same exact thing on my Frigidaire freezer door. It has been gradually getting worse, and now that I'm selling my house, it's gonna have to be replaced. I had it two years before the rust began. Very poor product and a dishonest company behind the known problem.
Posted by Kay on 2013-09-13:
We have a ton of rust behind our side by side on the freezer side. Eating right into the appliance it looks like. Pull out your side by sides and look behind them and see if you're having this problem too. I have no problem with my freezer door or under the water dispenser. My rust problem is happening completely at the back of the appliance.
Posted by Debra C. on 2013-10-05:
I have a White side by side Frigidaire and we are having the same problem. I will never buy a frigidaire product again and will make a point to let as many people know about how inadequate this company is about standing behind their product. It is so sad because the refrigerator works great and looks great with the exception of this bubbling rusted area on the freezer door under the water catch.
Posted by Rusty in KY on 2013-11-25:
I have a stainless side by side Frigidaire Professional series refrigerator approx 5 years old. We just noticed a large rust area about 2/3 rds up on the back of the freezer side. It is about the size of an orange and the rust stain runs down to the back. Looks like it has almost rusted through, but at the time of looking at this the exterior is not wet. All hoses are connected. Not really sure what to do.
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Trust Me... Don't Buy This Model!
Posted by Gladriel on 02/02/2011
NANAIMO BC -- I wish I would have found this site sooner :(

My freezer is less than 6 weeks old. Ran good for a week, then I happen to open the door and my food was thawing..called for a repair...found out I needed a new control unit...2 weeks later...new control unit..worked for 1 day and now they are ordering me a new control unit again...not sure how long this will go on for..but we'll see.

One problem being that when the control unit stops working the temperature alarm doesn't work either so there was no way of knowing it wasn't working..it looked as though it was...needs to be on a separate circuit to be able to warn that it isn't working...even I know this...who designs these freezers... they need to go back to school I say!
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Posted by Alain on 2011-02-03:
Consumer Protection BC may be able to give you some assistance with this problem. Try giving them a call at 604-320-1667 or 888-564-9963. http://www.consumerprotectionbc.ca
Posted by gladriel on 2011-02-03:
Thanks Alain....appreciate the info. : )
Posted by gladriel on 2011-02-03:
New control unit in now...still working 1 day later..keep you posted. Gladriel
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All new appliances with nothing but problems from day 1 (literally)
Posted by Tamrhol on 05/26/2010
Since purchasing these products new from Lowes 2 years ago we have had nothing but problems beginning with the refrigerator when it was first delivered. The water dispenser was broken. After two months of trying to deal with customer service Lowe's finally replaced that refrigerator and within 13 months (no longer under warranty) we had the same problem plus other problems with ice maker. Either it doesn't make ice or will not quit making ice so every time you open the freezer the overflow of ice covers your floor. The "Professional" series convection oven quit working after 2 years and the same with the upright freezer which was full when it quit and we lost everything. Do not bother to call Customer Service because they really do not care and offer you nothing. The new speed bake oven which we had purchased new at our second home was recalled because of faulty control board. We will never again buy another Frigidaire product and will do everything that we can to make sure other consumers are aware that they are throwing away their hard earned money.
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