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Frigidaire Gallery Series

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Poor Quality
Posted by Lou50 on 03/11/2006
ST. LOUIS, MISSOURI -- We moved into our house in 2000. We decided to go with what we thought was a quality product, The Gallery Professional Series appliances. We purchased the stainless side by side refrigerator, along with the matching microwave, dishwasher, and the gas stove. within 18 months the microwave was shot, the refrigerator needed a new ice maker, storage pans, and stopped making whole cubes, only crushed. The oven shuts down for no reason,and the dish washer needs to be replaced. we spent over $5,000 on appliances and they are garbage!

Update!!!I Just replaced the dishwasher with a Jenn-Air, the Microwave with a GE. The service we received from the manufacturer was zero.

     
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Posted by Anonymous on 2006-03-12:
That's a lot of bad luck for one kitchen full of appliances. Give us some more info on the daily use please.
Posted by mabe1 on 2006-05-08:
Lou50 you are so right. I am ready to put my frigidaire out to the garbage pickup. My side-side stainless (not cheap) has just quit making ice cubes--only crushed ice. I just told a rep this morning that I could not be the only person with this complaint - and got on line and the second complaint (yours) has the same problem. Like you I bought a whole kitchen of Frigidaire appliances and have JUNK!!!!!!!!!!!
seabreeze
Posted by FrigidaireHater on 2006-06-10:
Make that 3 people... my icemaker was replaced less than a month out (Professional Series/DblDoor/Stainless)- it only made crushed ice WHEN IT MADE ICE...and it kept freezing up in the back of the freezer. The tech who came out to fix it relaced the unit - said it had a new part on it...and that we MUST empty the bin often so it won't freeze up! Imagine... spending all that money (as you well know) only to have to babysit the damn thing so it won't freeze up. Pitiful.
Posted by Angela on 2013-06-30:
Bought a whole kitchen full of appliances too, and the ice maker simple makes a few cubes a day! It is so frustrating! I spent over $5,000 as well, and I have to buy bagged ice, pitiful!
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Premature rusting of Frigidaire stainless steel range
Posted by Funky1 on 08/11/2010
AUGUSTA, GEORGIA -- We purchased a brand new Frigidaire Gallery Stainless Steel Gas Range model: LGGF305MKF

Within a couple of months it is showing rust spots on the stainless steel surfaces. The spots are under what looks like a factory applied protective coating and not due to any improper cleaning or damage by the consumer.

Product warranty specifically excludes rust. Customer service refuses to help.

When purchasing an appliance at a cost of over $1000, a consumer expects it to last and not rust within less than one year.

The surface, if indeed made of stainless, is of inferior quality. We've since learned that if the stainless is magnetic it is cheap/inferior product.

None of our other stainless appliances from other brands are rusting. The surface is worse than/less durable than much cheaper enameled appliances.

We paid a premium for a stainless appliance and got junk - stay away from stainless Frigidaire and Electrolux (parent company) appliances.

There are numerous reports on the web of other consumers having the same problem.
     
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Posted by Venice09 on 2010-08-11:
The last time I was looking at stoves there was a stainless one with the entire front just hanging off. It was anything but stainless steel, even though that's what it said in the description. I don't even know what it was, but it looked like some kind of silver colored plasticky thing. I wish I could remember the brand, but it was quite a while ago. I remember thinking that I would never buy a stainless steel appliance because there is no way of knowing what it's actually made of. You obviously can't rely on the description, and there's really nothing else to go on.
Posted by Helpful on 2010-08-12:
Not that it should, but part of the reason the rusting could be occurring is because you're in such a high humidity environment.

I may be able to help if you'll include a photo of the amount of rust and what the overall appliance looks like. If not, please give a better description of this area.

Look forward to hearing from you.
Posted by sue on 2011-06-17:
I bought model FGGF3054KFE Frigidaire Gallery Range. The range top rusted after 14 months. The warrenty is for 1 year and even if under 1 year warranty says will not cover rust, so they will not do anything. They want satisfied customers according to their website, but will not help. DO NOT buy Electrolux/Frigidaire they use cheap materials.
Posted by Agnes on 2011-07-21:
I wish I had read all these reviews before my purchase. Model CPEF3081KFC Frigidaire Professional Range - the top of the warming drawer door, started to rust, for now it's "only" a few scattered spots of rust (size of pinhead)- but I can see a couple of them started to radiate outward. The range was delivered in Feb/2011. I didn't even have a chance to use the oven (I have to try this weekend - it might not even be working), never mind about pulling out the warming drawer. Decided to do a thorough cleaning a couple of days ago - that's when I noticed the rust. Called Lowes 'cause I have bought extended warranty - answer was "looks like it's a factory defect, should check with Frigidaire". Sent an e-mail to Electrolux, very efficient - responded to me the next business day. "Send me digital pictures please, let me have the Engineering Department to look at it as rust is not covered under the 1-year warranty". The reply is "I did see the spots that you are referring to. What I would do is to get a Brillo pad and lightly go back and forth with the grain of the s/s. Then what I use on my stainless steel is 3n1 oil, light for your sewing machine. Smooth it over the stainless steel with a paper towel (thin coating). I use it to keep the metal safe & it will keep moisture off or beading up on the metal. . . . I could see spot rings in the photos where a liquid drops were
Posted by deak on 2012-02-19:
I too am in the same boat I purchased a Pro dual fuel range and witihin 3 months it was rusting and yes its magnetic. Its a really low grade of stainless which in he right conditions will rust. I also have pro fridge and dishwasher which are fine but they also appear to have some type of sealer on the surface. I too have gotten the we don't cover rust song and dance. Flat out stainless should not corrode. I bought mine from American TV with a 5 year warranty they have been trying to fix it but there song and dance is parts keep showing up damaged. I have a feeling I am going to need to contact the states attorney general and get them involved. Selling defective merchandise is a crime, wether the store that sold it refuses to honor the agreement or the manufacturer. Someone is going to eat this stove.

Deak
Posted by claudia on 2013-12-03:
I also had my oven covered with rust within 3 years. It looks so horrible I will have to replace it just 3 years after purchasing it.
Posted by LeAn on 2014-03-17:
I have a refrigerator that has rust spots all over the entire unit. They could be described as almost a rust blemish in the finish. It just keeps getting worse and will look absolutely terrible very soon. I too, like everyone else, have attempted to contact customer service only to get the run around and that they are not responsible as the warranty is out. It is completely unacceptable for this to be happening just barely over two years of owning it. I've also just recently noticed the seal on the refrigerator is cracked and a big chunk is broken out of it. It is located on the top of the frig door in the back corner. This unit is clearly defective. How sad that we spend our hard earned money on things like this and the very most we should expect is a year or so of use without something going wrong. It makes me sick.
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Frigidaire Gallery Ice Maker / Water Dispenser Failure
Posted by Z_KY106 on 02/08/2011
Ice Maker/Water dispenser not functioning on my 4 month old refrigerator! I had the service guys out 3 times for repair in the last month. Now they are waiting on a gasket as its on back order for a month.

I have contact Electrolux/Frigidaire and they have no estimated date when the part will be available.


     
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Posted by Kelly on 2011-08-14:
I just bought this same frig and we have the same problem, they ice maker wont work and cant get them to fix it!! Nice! I wish I would have read these complaints before I bought this stupid thing!!
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Gallery Refrigerator Quality Sucks
Posted by Twstn79 on 07/22/2012
Bought a new Gallery Stainless side by side with two ice makers.... top ice maker went out twice in 14 months.... Lowes and Frigidaire said tough luck..you should have bought an extended warranty to go along with your $2200 fridge.

Never again will I buy anything with Frigidaire or from Lowes....

     
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Substandard Product
Posted by Fodge on 07/18/2011
10200 DAVID TAYLOR DRIVE -- Recently I purchased this model refrigerator. DO NOT be fooled by the lovely exterior of this unit as I was. It looks beautiful with it's anti finger print exterior & polished handles. BUT the interior is nothing but cheap plastic. The shelves are flimsy & poorly secured. Children's toys are made of higher quality plastic than the drawers in this "Refrigerator" from the "Gallery Collection". After 10 weeks the freezer door pops open when the refrigerator door is closed. A phenomenon the repair man calls "burping"!....BUT the freezer door does not close after it "burps" causing defrosting of the food & ice crystal to build up inside. I am to get an energy star rebate at the end of the year but will have spent double that as it is extremely inefficient. Do not depend on the retailer to assist you. They refer you to a Frigidaire repair man and after that to the Frigidaire/Electrolux Company. Where they were unable to assist me in the return of this product. I will write to the CEO soon. Please beware when buying Frigidaire Products. They do not stand behind them and are poorly built.
     
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Posted by Venice09 on 2011-07-20:
I agree about the cheap plastic. It seems to be in everything. I guess you didn't notice the poor quality of the interior before choosing this model.

I have never heard of a burping freezer. No wonder it's inefficient. If you have kids, the door is probably left open a lot.

Thanks for the warning about Frigidaire's inferior quality.
Posted by CPolk on 2011-07-22:
I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system

when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a
reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Find me on Twitter @ChrisPolk
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Everybody has the same problem w/this washer! Its only 14 months old!
Posted by Joey13 on 12/14/2009
I bought a Frigidaire gallery series washer and dryer set on 10-11-08. today its 12-14-09 and last week my washer started making noise, has dirty water in it and smells worse than john wayne gacy's basement! I have read on this website a bunch of the same problems people are having with this machine. I called frigidaire's customer service line and reached a third world country overseas helpless hotline. At first I thaught the guy was trying to sell me a slurpee but listening closer to his terrible broken English he basically said I'm out of luck and there's nothing they can do for me because the washing machine went out of warranty less than 2 months ago, yes, TWO MONTHS! Luckally I am an auto mechanic and have knowledge of mechanical things so I started inspecting the washing machine and found that the water pump is making a horrible noise and is very hot. I go to THE authorized Frigidaire parts store and found the pump for $116.95. I googled the part number( 137108100)and found the part much cheaper on every website, cheapest being $54.99. Frigidaires parts place was the most expensive. So not only did I overpay for a junk machine($799 just for the washer), they want to overcharge me for the part!I am ordering the part today(NOT FROM FRIGIDAIRE!)so I pray that is the problem. These were the first new appliances I bought for my new house and I was going to buy all Frigidaire appliances for my house and I am so lucky I did not! I would never buy another Frigidaire product again!
     
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STAINS FROM THE WASHER, BEWARE!!!
Posted by Mskitty on 08/13/2006
WEST MONROE, LOUISIANA -- BEWARE OF FRIGIDAIRE! We bought a top load washer from Basic Best Buy in Monroe, LA.
Just as it turned one year old, it started leaving grease marks on our clothing. (They almost look liked iced tea stains)
I called Basic Best Buy and was told that they would send someone out but the service call starts at 45.00. They use a company that I know employees persons who are not honest as several years ago, I had to ask one of their service personnel to leave my home when he tried to pump up a bill for an item covered by our home warranty.
I declined Best Buy's offer to send someone over to charge me 45.00 min. to check out my one year and 3 week old washer and went to the manufacturer's site. This washer had already cost me hundred's in ruined clothing.
It is apparent that this isn't a new problem since the manufacturer's site addresses the probelm and blames it on everything from the water to fabric softener.
It is neither since I have washed clothing in just plain water to see if the stains still appear and they do. I checked with neighbors to see if their water was causing this problem and none of them have experienced it.
We are going to buy a new washer & dryer after losing around 1400.00 worth of clothing, towels etc and you can bet that not one appliance in our home will carry the Frige-a-night mare or Electrolux name.
Neither will it come from Best Buy in Monroe, LA.
This was a very expensive lesson to learn but it is evident that Frigadaire doesn't stand behind its products or build them as they once did.
     
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Posted by Sparticus on 2006-08-14:
I hope you got your money back or some sort of compensation from Frigadaire. If they acknowledge the problem on their own website, there should have been a recall.
Posted by mskitty on 2006-08-14:
I haven't heard anything from Frigadaire so I suppose it is doubtful.
Thanks for your comment.
Posted by Slimjim on 2006-08-14:
Call a factory service Frigidaire number listed on the site. If the unit is only 3 weeks out of warranty, they may still honor it and not charge for the call. If not, anyone who can do the repair locally you can call. Since you are paying for it, you do not have to use anyone Best Buy refers.
Posted by Anonymous on 2006-08-20:
Slim, if the unit's out of warranty, it's out of warranty, thought you knew that?
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Frigidaire Gallery Ice Maker Experiance Model Fghb2844lf
Posted by Bdenhardt on 02/02/2014
CARMEL, INDIANA -- We purchased the Frigidaire refrigerator January 2013 (model fghb2844lf) and the ice maker worked fine. After a year of operation, the ice maker began to slow production noticeably, to the point where it seemed like it was not working at all.

Immediately after we purchased and installed the fridge, we called a technician for service regarding a different issue (that being a change in design whereby a magnet rather than a spring is used to control the flapper between the top french doors). Anyway, the technician advised us to utilize the ice maker on a regular basis to help keep it from clogging when full. Given the design of this ice maker drops ice near the back end, and, the screw post pulls the ice forward, one needs to either manually (by hand) pull ice forward to fill the tray (kind of a pain), or, as the technician advised, to utilize the ice maker so the screw post pulls the ice forward to eventually fill the tray completely full. (Also, I would fill a large plastic cup with ice and then dump it back into the front of the tray if there was a period of time, say 2 or 3 days, of inactivity).

After the tray is full, there is a high likelihood a glob of ice will develop if the ice maker is not utilized. This may occur due to the warming and freezing as a result of opening and closing the top french doors. (The ice maker is located inside the fridge and while it is an isolated unit, it is not completely insulated therefore susceptible to temperature variations, especially if one leaves the fridge door open for a long period of time, i.e. teenagers).

So back to the issue, the ice maker slowed production after a year of operation to the point where it seemed like it was going to quit. I removed the tray and noticed ice build-up not only on the back end of the tray, but the adjacent connection where the tray engages with the mechanical unit towards the rear. This fridge has a power on and off button just for the ice maker. It is conveniently located on the front door along with other control buttons. When the ice maker is turned off, it stops cooling/freezing the ice maker compartment only. This allowed me to defrost the ice maker unit without completely turning off the entire fridge. Note the defrost of the ice maker unit takes several hours because the fridge is still cooling. I helped speed up the process by removing pieces of ice by hand. I used a plastic knife to help loosen the ice being careful not to damage the unit.

After the ice maker defrost process, I installed the tray and turned the ice maker back on. At first the unit only made a cube or two after several hours of operation. After a few days it seemed the ice maker continued to only produce a few cubes. I had maybe a cup of ice after 3 days. I was concerned and began to search for suggestions/corrective action on-line. (I'm not one for calling a technician right away. Especially given the fact that the one-year warranty expired and I did not purchase an extended warranty). Anyway, the one suggestion I was considering was to defrost the entire fridge because it was possible the ice maker supply line could be frozen. I should mention the water supply line works fine. I can get water from the door and the water flow/pressure is good. In order to defrost the entire fridge to ensure the ice maker water supply was not frozen, I was planning for a freezing weekend night so I could simply place my items in the garage while defrosting the fridge overnight.

Miraculously, while waiting a few days for the weekend to arrive, the ice maker began to increase production! Finally, after about week of waiting, the tray is almost completely full. Hallelujah!

So what might have happened? My guess is the water supply to the ice maker may have been partially frozen/clogged and it eventually opened with continuous operation. Whatever happened, it seems to be working so far.

In addition, I should mention this refrigerator makes plenty of strange noises. This happens quite infrequently and seems to be normal given that it occurs on a reoccurring cycle. Most of the time, the fridge runs quietly.

My final comments include thoughts regarding these reviews. It seems you can easily find negative comments, especially for ice makers, on all manufacturer's appliances. Initially, I was going to join the band of nay-sayers and bash Frigidaire for making a piece of junk. My personal experience is given to help people realize that with a little bit of maintenance and patients, this complicated piece of machinery seems to be doing the job. Given that my demand for ice is low right now, the real test will be when the hot muggy days of summer return. I'll be sure to comment then.......

     
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Posted by Paul on 2014-02-05:
I am glad your ice maker is working, but honestly an ice maker should not need all this attention. Personally I would prefer to make it the old fashioned way
Posted by Shaun on 2014-02-06:
I really liked this review. Instead of just bashing it was informative. I'd like to see more like it.
Posted by David on 2014-03-20:
I am having a very similar experience as I write this comment, and I must say that I usually don't read posts that make me nod my head. I also did not buy the extended warranty, and I also don't like to call techies right away because they tend to push a button and walk away with a lot of my money. I also misplaced my manual so I was wondering if the ice button stopped the freezer air in the upper ice compartment, and I thank you for the info..

I have a question, during this, were you getting ice at the bottom of the tray? When I say ice, I mean a quarter inch of solid ice, not cubes. And, have you been problem free since?
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Avoid All Products Made by Electrolux
Posted by Dave948 on 09/12/2013
I purchased a Frigidaire gallery series French door refrigerator on July 30th and it died on September 1st. We were away for labor day weekend when it stopped working, $200 to $300 worth of food gone and the water leaking out the ice maker discolored and warped my hardwood floors.

Frigidaire will not even return a phone call or an email. The only help I've received is from the big box store I purchased it from. They have elected to replace the compressor rather than give me a new refrigerator, parts have to come from the factory. Its been 12 days just to get that much information. How long is acceptable to go with out a refrigerator?

Don't buy any Electrolux products unless you are purchasing from a local dealer with exceptional service.

Glad they only got $2200 out of me, never again.
     
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Posted by PassingBy on 2013-09-12:
You are blaming the wrong company. Electrolux does not manufacture Frigidaire products.
Posted by Bill on 2013-09-12:
The web site says made in America by Americans but the new refrigerators clearly say "made in Mexico".
Read the reviews before purchase, judging by the negative comments they don't have many happy customers. Terrible build quality and no customer support .
Just my 3 cents.
Posted by trmn8r on 2013-09-12:
After over a month, they would fix, not scrap it. That makes sense.

Electrolux has a bad reputation.
Posted by Dave on 2013-09-12:
PassingBy
I guess the name on the door "Frigidaire" or the sticker inside with the model and serial number that very clearly says made by "Electrolux" must be wrong. Now I have to have that fixed too.
Posted by Factman on 2013-09-12:
Electrolux purchased Frigidaire in 1986 .
Posted by dave948 on 2013-09-13:
Just to clear something up that trmn added:
They only replace in the 1st 7 days. After that it's their choice, fix or replace.
Part should be in by the 18th, at best I'm looking at 18 days with out a refrigerator in a house with 2 kids.
Posted by Chris Polk on 2013-09-24:
Good Morning dave948,

On behalf of Electrolux, please accept my humble apologies. We strive to achieve the highest in consumer satisfaction. We certainly would like to investigate this matter further to determine if there is any additional assistance we can provide to you regarding your refrigerator.


I ask you to please email me your full name, date of purchase, model#/serial#, and complete contact information and preferences to chris.polk(at)electrolux.com


We look forward to assisting our Electrolux customers to the best of our ability.


Thank you in advance for voicing your concerns.


Chris Polk
Online Outreach Representative
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No Data Label
Posted by Jim3831 on 02/27/2013
Cracked the glass top on the range. Went to look for data plate to get model and serial number but could not find it. Even called in a technician and he could not find it. Cannot order parts and now have to look at replacing whole range.

Trying to find address to write Frigidaire to request they pay for the new range nothing on their site.
     
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Posted by CPolk on 2013-03-05:
Hello jim3831,

On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern. As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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