Frigidaire Gallery Series

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1.8 out of 5, based on 4 ratings and
16 reviews & complaints.

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Frigidaire Gallery Ice Maker Experience Model Fghb2844lf
Posted by on
Rating: 3/51
CARMEL, INDIANA -- We purchased the Frigidaire refrigerator January 2013 (model fghb2844lf) and the ice maker worked fine. After a year of operation, the ice maker began to slow production noticeably, to the point where it seemed like it was not working at all.

Immediately after we purchased and installed the fridge, we called a technician for service regarding a different issue (that being a change in design whereby a magnet rather than a spring is used to control the flapper between the top french doors). Anyway, the technician advised us to utilize the ice maker on a regular basis to help keep it from clogging when full. Given the design of this ice maker drops ice near the back end, and, the screw post pulls the ice forward, one needs to either manually (by hand) pull ice forward to fill the tray (kind of a pain), or, as the technician advised, to utilize the ice maker so the screw post pulls the ice forward to eventually fill the tray completely full. (Also, I would fill a large plastic cup with ice and then dump it back into the front of the tray if there was a period of time, say 2 or 3 days, of inactivity).

After the tray is full, there is a high likelihood a glob of ice will develop if the ice maker is not utilized. This may occur due to the warming and freezing as a result of opening and closing the top french doors. (The ice maker is located inside the fridge and while it is an isolated unit, it is not completely insulated therefore susceptible to temperature variations, especially if one leaves the fridge door open for a long period of time, i.e. teenagers).

So back to the issue, the ice maker slowed production after a year of operation to the point where it seemed like it was going to quit. I removed the tray and noticed ice build-up not only on the back end of the tray, but the adjacent connection where the tray engages with the mechanical unit towards the rear. This fridge has a power on and off button just for the ice maker. It is conveniently located on the front door along with other control buttons. When the ice maker is turned off, it stops cooling/freezing the ice maker compartment only. This allowed me to defrost the ice maker unit without completely turning off the entire fridge. Note the defrost of the ice maker unit takes several hours because the fridge is still cooling. I helped speed up the process by removing pieces of ice by hand. I used a plastic knife to help loosen the ice being careful not to damage the unit.

After the ice maker defrost process, I installed the tray and turned the ice maker back on. At first the unit only made a cube or two after several hours of operation. After a few days it seemed the ice maker continued to only produce a few cubes. I had maybe a cup of ice after 3 days. I was concerned and began to search for suggestions/corrective action on-line. (I'm not one for calling a technician right away. Especially given the fact that the one-year warranty expired and I did not purchase an extended warranty). Anyway, the one suggestion I was considering was to defrost the entire fridge because it was possible the ice maker supply line could be frozen. I should mention the water supply line works fine. I can get water from the door and the water flow/pressure is good. In order to defrost the entire fridge to ensure the ice maker water supply was not frozen, I was planning for a freezing weekend night so I could simply place my items in the garage while defrosting the fridge overnight.

Miraculously, while waiting a few days for the weekend to arrive, the ice maker began to increase production! Finally, after about week of waiting, the tray is almost completely full. Hallelujah!

So what might have happened? My guess is the water supply to the ice maker may have been partially frozen/clogged and it eventually opened with continuous operation. Whatever happened, it seems to be working so far.

In addition, I should mention this refrigerator makes plenty of strange noises. This happens quite infrequently and seems to be normal given that it occurs on a reoccurring cycle. Most of the time, the fridge runs quietly.

My final comments include thoughts regarding these reviews. It seems you can easily find negative comments, especially for ice makers, on all manufacturer's appliances. Initially, I was going to join the band of nay-sayers and bash Frigidaire for making a piece of junk. My personal experience is given to help people realize that with a little bit of maintenance and patients, this complicated piece of machinery seems to be doing the job. Given that my demand for ice is low right now, the real test will be when the hot muggy days of summer return. I'll be sure to comment then.......
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Paul on 02/05/2014:
I am glad your ice maker is working, but honestly an ice maker should not need all this attention. Personally I would prefer to make it the old fashioned way
Shaun on 02/06/2014:
I really liked this review. Instead of just bashing it was informative. I'd like to see more like it.
David on 03/20/2014:
I am having a very similar experience as I write this comment, and I must say that I usually don't read posts that make me nod my head. I also did not buy the extended warranty, and I also don't like to call techies right away because they tend to push a button and walk away with a lot of my money. I also misplaced my manual so I was wondering if the ice button stopped the freezer air in the upper ice compartment, and I thank you for the info..

I have a question, during this, were you getting ice at the bottom of the tray? When I say ice, I mean a quarter inch of solid ice, not cubes. And, have you been problem free since?
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Substandard Product
Posted by on
10200 DAVID TAYLOR DRIVE -- Recently I purchased this model refrigerator. DO NOT be fooled by the lovely exterior of this unit as I was. It looks beautiful with its anti finger print exterior & polished handles. BUT the interior is nothing but cheap plastic. The shelves are flimsy & poorly secured. Children's toys are made of higher quality plastic than the drawers in this "Refrigerator" from the "Gallery Collection". After 10 weeks the freezer door pops open when the refrigerator door is closed. A phenomenon the repair man calls "burping"!....BUT the freezer door does not close after it "burps" causing defrosting of the food & ice crystal to build up inside. I am to get an energy star rebate at the end of the year but will have spent double that as it is extremely inefficient. Do not depend on the retailer to assist you. They refer you to a Frigidaire repair man and after that to the Frigidaire/Electrolux Company. Where they were unable to assist me in the return of this product. I will write to the CEO soon. Please beware when buying Frigidaire Products. They do not stand behind them and are poorly built.
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Venice09 on 07/20/2011:
I agree about the cheap plastic. It seems to be in everything. I guess you didn't notice the poor quality of the interior before choosing this model.

I have never heard of a burping freezer. No wonder it's inefficient. If you have kids, the door is probably left open a lot.

Thanks for the warning about Frigidaire's inferior quality.
CPolk on 07/22/2011:
I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system

when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a
reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Find me on Twitter @ChrisPolk
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Frigidaire does not honor warranty repairs!
Posted by on
MARTINEZ, GA -- My refrigerator (Frigidaire) Model # PLHT219TCB-4 Serial LA40905841 failed the week before Memorial Day of this year a month short of the 5 week limited warranty covering labor/parts for a sealed refrigerator system. I called Frigidaire and was routed to a call center in the Philippines. I do resent the fact that while Americans are out of work, Frigidaire is supposed to be an American company and yet I talk to someone in the Philippines who doesn’t have a clue and really doesn’t care. Or put it this way if I want a free long distance call to the Philippines call Frigidaire.

Frigidaire sent one company All-In-One who came three times. They actually got the refrigerator working for two weeks and it died again. I ended up paying A & E approx. $300.00 as they claimed the part they repaired was not under warranty.

I called Frigidaire back and they sent another company. Allstate Factory Service came but did nothing. Frigidaire then sent A&E Factory Service. The repair person arrived on June 30, 2009. They told me that they would express ship the parts and I could have my refrigerator fixed by the long weekend of July 4, 2009. A part arrived on July 6, 2009 and I scheduled a repair with A & E Factory Service on July 9, 2009. On July 2009 I confirmed several times during the day that the technician was going to arrive. The technician did not show up. When I called A & E that night they told me the technician had been at my house and even ordered a part. This was a blatant lie. A & E then told me they were going to express ship the part yesterday, overnight delivery July 10, 2009 to arrive on July 11, 2009. But the part did not arrive and while the technician told me he was going to repair the fridge today July 11, 2009 he has not arrived yet.

Looking back over a period of many years in rented apartments so on and so forth I have never had a refrigerator fail like this Frigidaire.

My refrigerator now from being exposed to a 100 degree heat is like a jungle. I have fruit flies, mold and the stench is now attracting cockroaches and rodents. I have lost a significant amount of food. I have lost medicine that I need. I have been without a fridge now for two months. This has cost me money in terms of being forced to eat out and is costing me in terms of health. I cannot store ice, cold water or anything else in the hottest days of summer. I attempted to rent a refrigerator from Rent-A-Center ($150.00) but the fridge they sent had a freezer but no fridge. So I had to send that back. That is another story but rent-A-Center refused to refund me money for that. I believe that this is nothing short of an inhumane, cruel and indifferent attitude on the part of Frigidaire and the three service companies A& E and All-in-One. Frigidaire is refusing to honor the warranty.

I do not know why all these companies especially Frigidaire go out of their way to provide bad service when with just a little effort they could make customers happy?

Dale Reader
A & E Factory Service
1300 Louis Henna Blvd.
Round Rock, Texas.

P. O. Box 212378
Martinez, GA 30917
1 (800) 374-4432

One-For-All Air-Conditioning Services
14256 SW 156 Ave.,
Miami, Fl 33196

Allstate Factory Service
2260 West 77th Street.
Hialeah, Fl 33016

783 NW 37th Ave
Miami, Fl 33125

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User Replies:
Anonymous on 07/11/2009:
I have never heard of a five week sealed system warranty.I think you got ripped off by A&E.It should have at least a one year part and labor warranty.

I see that your model has been discontinued.Call around to local appliance companies that deal in Frigidaire they can answer your warranty questions I'm sure..

Good Luck!
qualityappliance on 07/12/2009:
I think the poster meant 5 year warranty? It would seem that the complaint should be with Sears/A&E and the other service companies for ripping you off and not properly completing the repair. Over 2 months to perform a 2 hour job and still not working, sounds all to typical for Sears/A&E.
Chris Polk on 07/14/2009:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Chris Polk
Escalation Specialist
Electrolux Major Appliances
jktshff1 on 07/14/2009:
Let us know how this turns out.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Avoid All Products Made by Electrolux
Posted by on
Rating: 1/51
I purchased a Frigidaire gallery series French door refrigerator on July 30th and it died on September 1st. We were away for labor day weekend when it stopped working, $200 to $300 worth of food gone and the water leaking out the ice maker discolored and warped my hardwood floors.

Frigidaire will not even return a phone call or an email. The only help I've received is from the big box store I purchased it from. They have elected to replace the compressor rather than give me a new refrigerator, parts have to come from the factory. Its been 12 days just to get that much information. How long is acceptable to go without a refrigerator?

Don't buy any Electrolux products unless you are purchasing from a local dealer with exceptional service.

Glad they only got $2200 out of me, never again.
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PassingBy on 09/12/2013:
You are blaming the wrong company. Electrolux does not manufacture Frigidaire products.
Bill on 09/12/2013:
The web site says made in America by Americans but the new refrigerators clearly say "made in Mexico".
Read the reviews before purchase, judging by the negative comments they don't have many happy customers. Terrible build quality and no customer support .
Just my 3 cents.
trmn8r on 09/12/2013:
After over a month, they would fix, not scrap it. That makes sense.

Electrolux has a bad reputation.
Dave on 09/12/2013:
I guess the name on the door "Frigidaire" or the sticker inside with the model and serial number that very clearly says made by "Electrolux" must be wrong. Now I have to have that fixed too.
Factman on 09/12/2013:
Electrolux purchased Frigidaire in 1986 .
dave948 on 09/13/2013:
Just to clear something up that trmn added:
They only replace in the 1st 7 days. After that it's their choice, fix or replace.
Part should be in by the 18th, at best I'm looking at 18 days without a refrigerator in a house with 2 kids.
Chris Polk on 09/24/2013:
Good Morning dave948,

On behalf of Electrolux, please accept my humble apologies. We strive to achieve the highest in consumer satisfaction. We certainly would like to investigate this matter further to determine if there is any additional assistance we can provide to you regarding your refrigerator.

I ask you to please email me your full name, date of purchase, model#/serial#, and complete contact information and preferences to chris.polk(at)

We look forward to assisting our Electrolux customers to the best of our ability.

Thank you in advance for voicing your concerns.

Chris Polk
Online Outreach Representative
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Gallery Refrigerator Quality Sucks
Posted on
Rating: 1/51
Bought a new Gallery Stainless side by side with two ice makers.... top ice maker went out twice in 14 months.... Lowes and Frigidaire said tough should have bought an extended warranty to go along with your $2200 fridge.

Never again will I buy anything with Frigidaire or from Lowes....
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Frigidaire Gallery Ice Maker / Water Dispenser Failure
Posted by on
Ice Maker/Water dispenser not functioning on my 4 month old refrigerator! I had the service guys out 3 times for repair in the last month. Now they are waiting on a gasket as its on back order for a month.

I have contact Electrolux/Frigidaire and they have no estimated date when the part will be available.

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Kelly on 08/14/2011:
I just bought this same frig and we have the same problem, they ice maker won't work and cannot get them to fix it!! Nice! I wish I would have read these complaints before I bought this stupid thing!!
louise on 11/30/2014:
Our Ice maker also went out during the first year. I got so tired of waiting for help that I followed a video on YouTube. I also have rusting problems on the stainless steel doors.

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Premature rusting of Frigidaire stainless steel range
Posted by on
AUGUSTA, GEORGIA -- We purchased a brand new Frigidaire Gallery Stainless Steel Gas Range model: LGGF305MKF

Within a couple of months it is showing rust spots on the stainless steel surfaces. The spots are under what looks like a factory applied protective coating and not due to any improper cleaning or damage by the consumer.

Product warranty specifically excludes rust. Customer service refuses to help.

When purchasing an appliance at a cost of over $1000, a consumer expects it to last and not rust within less than one year.

The surface, if indeed made of stainless, is of inferior quality. We've since learned that if the stainless is magnetic it is cheap/inferior product.

None of our other stainless appliances from other brands are rusting. The surface is worse than/less durable than much cheaper enameled appliances.

We paid a premium for a stainless appliance and got junk - stay away from stainless Frigidaire and Electrolux (parent company) appliances.

There are numerous reports on the web of other consumers having the same problem.
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Venice09 on 08/11/2010:
The last time I was looking at stoves there was a stainless one with the entire front just hanging off. It was anything but stainless steel, even though that's what it said in the description. I don't even know what it was, but it looked like some kind of silver colored plasticky thing. I wish I could remember the brand, but it was quite a while ago. I remember thinking that I would never buy a stainless steel appliance because there is no way of knowing what it's actually made of. You obviously can't rely on the description, and there's really nothing else to go on.
Helpful on 08/12/2010:
Not that it should, but part of the reason the rusting could be occurring is because you're in such a high humidity environment.

I may be able to help if you'll include a photo of the amount of rust and what the overall appliance looks like. If not, please give a better description of this area.

Look forward to hearing from you.
sue on 06/17/2011:
I bought model FGGF3054KFE Frigidaire Gallery Range. The range top rusted after 14 months. The warranty is for 1 year and even if under 1 year warranty says will not cover rust, so they will not do anything. They want satisfied customers according to their website, but will not help. DO NOT buy Electrolux/Frigidaire they use cheap materials.
Agnes on 07/21/2011:
I wish I had read all these reviews before my purchase. Model CPEF3081KFC Frigidaire Professional Range - the top of the warming drawer door, started to rust, for now it's "only" a few scattered spots of rust (size of pinhead)- but I can see a couple of them started to radiate outward. The range was delivered in Feb/2011. I didn't even have a chance to use the oven (I have to try this weekend - it might not even be working), never mind about pulling out the warming drawer. Decided to do a thorough cleaning a couple of days ago - that's when I noticed the rust. Called Lowes 'cause I have bought extended warranty - answer was "looks like it's a factory defect, should check with Frigidaire". Sent an e-mail to Electrolux, very efficient - responded to me the next business day. "Send me digital pictures please, let me have the Engineering Department to look at it as rust is not covered under the 1-year warranty". The reply is "I did see the spots that you are referring to. What I would do is to get a Brillo pad and lightly go back and forth with the grain of the s/s. Then what I use on my stainless steel is 3n1 oil, light for your sewing machine. Smooth it over the stainless steel with a paper towel (thin coating). I use it to keep the metal safe & it will keep moisture off or beading up on the metal. . . . I could see spot rings in the photos where a liquid drops were
deak on 02/19/2012:
I too am in the same boat I purchased a Pro dual fuel range and witihin 3 months it was rusting and yes its magnetic. Its a really low grade of stainless which in he right conditions will rust. I also have pro fridge and dishwasher which are fine but they also appear to have some type of sealer on the surface. I too have gotten the we don't cover rust song and dance. Flat out stainless should not corrode. I bought mine from American TV with a 5 year warranty they have been trying to fix it but there song and dance is parts keep showing up damaged. I have a feeling I am going to need to contact the states attorney general and get them involved. Selling defective merchandise is a crime, wether the store that sold it refuses to honor the agreement or the manufacturer. Someone is going to eat this stove.

claudia on 12/03/2013:
I also had my oven covered with rust within 3 years. It looks so horrible I will have to replace it just 3 years after purchasing it.
LeAn on 03/17/2014:
I have a refrigerator that has rust spots all over the entire unit. They could be described as almost a rust blemish in the finish. It just keeps getting worse and will look absolutely terrible very soon. I too, like everyone else, have attempted to contact customer service only to get the run around and that they are not responsible as the warranty is out. It is completely unacceptable for this to be happening just barely over two years of owning it. I've also just recently noticed the seal on the refrigerator is cracked and a big chunk is broken out of it. It is located on the top of the frig door in the back corner. This unit is clearly defective. How sad that we spend our hard earned money on things like this and the very most we should expect is a year or so of use without something going wrong. It makes me sick.
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Get extended warranty for Frigidaire Electric Range!
Posted by on
We purchased the stove in 2005 and have had no problems for 4 1/2 years. At the end of March one of burners died. Called repairman to installed a new one but once front plate with digital equipment was reinstalled, all the knobs were sticking and hard to turn. I added a small D shaped jump ring to the top of the stem to make it longer. The fix worked. But within 2 weeks a second element burned out & I called a different repairman. He came & just looked & said he would get me new burner. He didn't return for 3 weeks & in that time one of the knobs actually broke. I called & asked him to bring not 1 but 4 new knobs. He arrived this week & replaced the burner. But Frigidaire has the wrong knob part numbers listed in their catalog so when he tried to install the new ones he got an error message. After a call to Frigidaire, he put all the old knobs back and said he'd return next week. After he left I found that while the front burners digitally show that they are on, there is actually no heat coming from them.
Other problems repaired while the technician was here -- new parts in the oven door hinge (it wouldn't stay closed when the convection oven was on), and noise when the convection oven was on turned out to be a screw not replaced by the first repairman.
While the stove is no longer on warranty with Frigidaire, fortunately I purchased one with the store. I will be renewing that warranty as it appears that the stove is only good for 4-5 years and once something goes on this model, everything else falls apart too.
Repairman returns next week & I wonder what else will fail.
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Slimjim on 05/14/2010:
Good call getting the warranty on this product. Most extensions are money makers but in turn, are smart buys on the high end models with the more expensive and vulnerable features. Plus it's a Frigidaire, which historically requires as much warranty protection that one can possibly buy.
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Everybody has the same problem w/this washer! Its only 14 months old!
Posted by on
I bought a Frigidaire gallery series washer and dryer set on 10-11-08. today its 12-14-09 and last week my washer started making noise, has dirty water in it and smells worse than john wayne gacy's basement! I have read on this website a bunch of the same problems people are having with this machine. I called Frigidaire's customer service line and reached a third world country overseas helpless hotline. At first I thaught the guy was trying to sell me a slurpee but listening closer to his terrible broken English he basically said I'm out of luck and there's nothing they can do for me because the washing machine went out of warranty less than 2 months ago, yes, TWO MONTHS! Luckally I am an auto mechanic and have knowledge of mechanical things so I started inspecting the washing machine and found that the water pump is making a horrible noise and is very hot. I go to THE authorized Frigidaire parts store and found the pump for $116.95. I googled the part number( 137108100)and found the part much cheaper on every website, cheapest being $54.99. Frigidaires parts place was the most expensive. So not only did I overpay for a junk machine($799 just for the washer), they want to overcharge me for the part!I am ordering the part today(NOT FROM FRIGIDAIRE!)so I pray that is the problem. These were the first new appliances I bought for my new house and I was going to buy all Frigidaire appliances for my house and I am so lucky I did not! I would never buy another Frigidaire product again!
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Poor Quality
Posted by on
ST. LOUIS, MISSOURI -- We moved into our house in 2000. We decided to go with what we thought was a quality product, The Gallery Professional Series appliances. We purchased the stainless side by side refrigerator, along with the matching microwave, dishwasher, and the gas stove. within 18 months the microwave was shot, the refrigerator needed a new ice maker, storage pans, and stopped making whole cubes, only crushed. The oven shuts down for no reason,and the dish washer needs to be replaced. we spent over $5,000 on appliances and they are garbage!

Update!!!I Just replaced the dishwasher with a Jenn-Air, the Microwave with a GE. The service we received from the manufacturer was zero.
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Anonymous on 03/12/2006:
That's a lot of bad luck for one kitchen full of appliances. Give us some more info on the daily use please.
mabe1 on 05/08/2006:
Lou50 you are so right. I am ready to put my Frigidaire out to the garbage pickup. My side-side stainless (not cheap) has just quit making ice cubes--only crushed ice. I just told a rep this morning that I could not be the only person with this complaint - and got on line and the second complaint (yours) has the same problem. Like you I bought a whole kitchen of Frigidaire appliances and have JUNK!!!!!!!!!!!
FrigidaireHater on 06/10/2006:
Make that 3 people... my icemaker was replaced less than a month out (Professional Series/DblDoor/Stainless)- it only made crushed ice WHEN IT MADE ICE...and it kept freezing up in the back of the freezer. The tech who came out to fix it relaced the unit - said it had a new part on it...and that we MUST empty the bin often so it won't freeze up! Imagine... spending all that money (as you well known) only to have to babysit the damn thing so it won't freeze up. Pitiful.
Angela on 06/30/2013:
Bought a whole kitchen full of appliances too, and the ice maker simple makes a few cubes a day! It is so frustrating! I spent over $5,000 as well, and I have to buy bagged ice, pitiful!
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