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Frigidaire Microwave FMV156DCG uses poorly manufacture plastic parts
Posted by Sailorbear on 01/19/2010
Thin plastic part holding menu pad in place.
Thin plastic part holding menu pad in place.
Two years ago we purchased and installed the Frigidaire Microwave FMV156DCG. After a period of time we experienced a problem with the plastic vent grill located above the door. The plastic became brittle and started breaking into chunks. I contacted Frigidaire about the problem and was told that it wasn't covered under warranty even in the warranty period. I was told that I could purchase the part for around $60 dollars. I also just received notice in the mail that my warranty period would be up very soon and Frigidaire asked if I wanted to extend my warranty. I contacted Frigidaire again and said what good would it do to extend the warranty when they wouldn't even replace a plastic part. Finally Frigidaire responded and sent me the plastic grill so I could replace it at no charge. After the experience I was still somewhat disappointed in the warranty process that the only reason they replaced the part was because I said I would wait to see what they would do before I paid more money. I ultimately didn't purchase the extended warranty. One week later I noticed that the front push pad control panel was actually moving back and forth in the lower right hand corner. Thinking that perhaps a screw was off the back I followed the Frigidaire schematic and removed the panel. To my surprise the only thing holding the touch pad in place again was another piece of plastic about 1/16 of an inch thick. It had broke too and allowed the push pad to float around. Thinking perhaps I could purchase the part to fix this I was again surprise to find that it cost $116 online. If Frigidaire continues to use cheap plastic parts I will never purchase one of their products again.

Here is the actual response from Frigidaire on the plastic Grill.

> From: web. other@electrolux.com [mailto:web. other@electrolux.com]
> Sent: Tuesday, November 24, 2009 7:01 PM
> To: Todd XXXXXXXXXX
> Subject: Re:Customer Service Issues
>
> You may locate a local authorized parts distributor at http://www.
> frigidaire.com/support/parts.asp. If you would like to purchase parts
> directly please call 1-800-599-7569. We accept Visa, MasterCard and
> Discover.
>
> If you would like to view parts manuals online please visit http://www.
> frigidaire.com/support/manuals.asp.
>
>

     
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Posted by Anonymous on 2010-01-19:
all these manufacturers these days are using cheap plastic parts...and charging out of control prices for them as well...
Posted by doneilenberger on 2011-01-04:
We've had EXACTLY the same parts break. You can also expect the door handle to simply start falling apart in chunks. Apparently the Chinese didn't actually make the plastic from oil - I think they used chicken poop.
Posted by doneilenberger on 2011-01-09:
Afer googling for the vent grille - I found that several parts houses had it - for $135. And a few parts houses had it listed as NLA (no-longer-available), and Sears Parts listed it for $65, with a note that the original was no longer available, and what they sold was a manufacturer approved aftermarket part. Hopefully the aftermarket manufacturer used real plastic, not chicken poop to make it.

Sadly - Sears doesn't list an aftermarket control panel surround piece - all that's available is a $100 replacement chicken-poop piece.
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The Problems With My Frigidaire Appliances Keep Getting Worse
Posted by Pagirl on 12/03/2008
PENNSYLVANIA -- My husband and I built a new house in which we moved into last October, 2007. We purchased all new Frigidaire appliances including Over the Range Microwave oven, electric range, dishwasher, and refrigerator/freezer unit. These were purchased in July 2007. This past summer, 2008, we had been having trouble with the microwave oven and even had a technician come out and service it when it was still under manufacturer's warranty. Recently, after the warranty has expired, we have encountered two more quality issues with the microwave and an even more serious problem with our range. First, the plastic on the microwave louver has completely broken off over the screws and is unable to be reattached properly.

Also, the top of the handle to the door of the microwave has busted off in a similar manner, where the plastic has busted off over the screw and cannot be reattached. We feel that these are quality issues as we have only been using this microwave for a little over a year and have already encountered so many problems.

Second, just last week while trying to cook our Thanksgiving dinner, the heating element in the bottom of the oven caught fire by itself, without any food dripping on it or anything. It just started sparking and making this awful noise and then flames started shooting up in the oven and smoke was everywhere.

Luckily, I was in the kitchen (screaming) and witnessed this happening and was able to turn the oven off, or I fear that the entire range could have caught fire and possibly burned our house down. There is a visible place that you can see towards the back of the range on the right side of the heating element that is almost burned completely in half. I was unable to finish cooking the things that were in my oven that I had prepared for our Thanksgiving meal, which was a huge disappointment to me and my family.

I am just appalled at how many problems I have encountered in the
short time we have owned these products. Here is the model number of the range. model # FEF336ECC the microwave model # FMV156DCG

Read Company Response
Company Response on 12/17/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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Poor Quality Frigidaire Appliances
Posted by Marsh74 on 11/12/2011
AUGUSTA, GEORGIA -- We built a new house in April 2008 and all appliances were Frigidaire. To date all but the Dryer and Dishwasher have failed (in some way) with ZERO warranty assistance. #1 Washer model ATF7000FSI. Aggitator paddles inside drum break (three times with nothing heavier than jeans inside) and door unlockes when it feels like it. #2 Side by side Fridge model FRS6LE5HSB3 The day AFTER the warranty expired the ice in door quit working, still makes ice and dispenses water but when the ice paddle is pushed no ice drops and the auger inside the tray doesn't turn. #3 Microwave model FMV159GC The handle on the door cracked all the way from base to tip. Frigidaire said "abuse or slamming too hard" I can assure you this door was never slammed. It looks like the (cheap) plastic dried up and split. #4 The Range (my personal favorite) Model GLEFZ369FCC Not only is this glass-top model junk it is a fire hazzard. The front-left heating element in the glass top heats to wide open HOT when ever it wants and doesn't shut off unless you turn it the wrong way (to off) SEVERAL times. Sometimes when it goes off you will find the stovetop glowing red a few minutes later. All items were purchased new when home was built, they are not bottom end models and all but the washer are Stainless Steel. I would stay away from this brand. Google any of there products and look at all the complaints of quality and service with this company. I wish I did before purchasing. After all these problems our custom home builder in Rochester, MN is no longer using this brand.
     
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Posted by Venice09 on 2011-11-12:
Despite some people swearing by Frigidaire products, the company is really taking a hit lately. Sounds like you're stuck with a bunch of cheap and dangerous junk.

Frigidaire is quickly catching up to Whirlpool in the complaint department. I wonder what it will take for these companies to understand that consumers aren't going to just sit back and take it anymore.

I think the builder made a wise decision.
Posted by At Your Service on 2011-11-12:
So what do you think consumers are going to do Venice09?
Posted by Venice09 on 2011-11-12:
Have you read any of my comments on this site, At Your Service? That's where you will find the answer to your question many times over.

In this particular case, the builder is dumping the Frigidaire brand. Conquering the appliance world one consumer at a time will be a slow process, but when larger entities start joining the revolution, it certainly will speed things up!
Posted by At Your Service on 2011-11-12:
Hmmm...So what brand might this builder pick up that doesn't have these complaints?
Posted by Venice09 on 2011-11-12:
I agree, it's a daunting task since all brands have problems with poor quality. But if these companies start losing large accounts, they'll be forced to wake up.
Posted by At Your Service on 2011-11-12:
Do you think the brand that picked up the account is overly concerned?
Posted by Venice09 on 2011-11-13:
If they're not, they should be.
Posted by At Your Service on 2011-11-13:
Why is that? Isn't it a good that they've picked up the new business?
Posted by Venice09 on 2011-11-13:
Sure it's good. But keeping them is even better. And that can only be done by producing merchandise worth buying and then standing behind it.
Posted by At Your Service on 2011-11-13:
According to what you've said, they're all junk and getting anything is a "crap shoot". If that's the case, they didn't do anything to gain the business. Nor would the company after that or the company after that. You think the contractor is going to keep dumping brands, just because everything is junk as you think? What about the account that this manufacturer picked up because the last one was junk?
Posted by Venice09 on 2011-11-13:
Yes, I think the builder will dump brands. But not because I think it's junk. Because his customers think so. It's not good for business.
Posted by At Your Service on 2011-11-13:
So it's all up to the customers? No question about that. So what happens when they run out of brands?
Posted by Venice09 on 2011-11-13:
I am confident that appliance companies are going to be forced to reinvent themselves, or new companies will emerge with quality products and good service and eventually dominate the market, leaving the losers in the dust.
Posted by At Your Service on 2011-11-13:
So you don't think there is any manufacturer that fits that bill right now?
Posted by Venice09 on 2011-11-13:
I'm hoping Speed Queen fits the bill. I'll be sure to post a review when I get my new washing machine.
Posted by At Your Service on 2011-11-13:
Unfortunately there's complaints out there for Speed Queen too. There a smaller company with fewer products, which surprises me with the complaints around the net. They may turn out to be okay too.

"My trusty repairman said that Speed Queen was beset with problems and expensive and difficult to repair. He's ADAMENT I get Whirlpool. He said all washers today are junk- but Whirlpool is the best of them. He said the clip attached to the drive will break in 3 years, but is easy to replace.

I called a parts store for advice, they said the same and were surprised Speed Queen still exists."

"I am having a problem with my SQ washer recently purchased(4-28-11) 4 times since i have used thewasher when I go back downstairs to get the clothes out of the dryer I notice that the washer time is making a humming noise and i have to pull? the timer out to stop the cycle. I realize once or twice could be human error,but 4 times there is a problem ..any susggetions on where I should go with this"

Posted by Venice09 on 2011-11-13:
"He's ADAMENT I get Whirlpool. He said all washers today are junk- but Whirlpool is the best of them."

I stopped reading after that. It sounds just like you!.. haha

A quick search of this site resulted in no complaints about Speed Queen, but I did find these treasures:

http://www.my3cents.com/showReview.cgi?id=18547
(Please no comments about the author)

http://www.my3cents.com/showReview.cgi?id=85263

http://www.my3cents.com/showReview.cgi?id=59514

"I know the Speed Queen washer and dryer are the best on the market. All SQ makes is laundry product and the home units are the same as what you find in laundramat equipment. I have had mine 22 years with not 1 problem. They offer 3 years parts and labor warranty. You can only buy them at mom and pop appliance stores not the big box stores. GREAT PRODUCT!!!!"

What do you have against Speed Queen? Is it that their products are made in this country and have a longer warranty?




Posted by madconsumer on 2011-11-13:
ge has top quality washing machines and dryers.
Posted by Venice09 on 2011-11-13:
I'm sure GE had good quality products in the past, like most other brands. But those days are gone, and the proof is in the escalation of complaints.
Posted by At Your Service on 2011-11-13:
I like a lot of products G.E. does, madconsumer. I'm not a big fan of their front loading washers, but their top loading units, including their patented Infuser models have all been well rated. With that said, Frigidaire makes some great products too. I happen to own several of their products and would recommend them.

The truth is that all but one of the units specified are actually considered more of a contractor level grade. They're commonly offered with new home builds to keep the overall costs low. It's why the term contractor level is used. Are contractors going to change, even this one? No. Not at all. The possibility to have breakdown exist with all appliance manufacturers -- even SQ. What I'd like to find is what manufacturer doesn't have complaints.
Posted by Venice09 on 2011-11-13:
"All items were purchased new when home was built, they are not bottom end models and all but the washer are Stainless Steel."

Are you challenging the OP, At Your Service? Are you insinuating they are lying? Are you assuming the appliances weren't upgraded? Are you diminishing the importance of this review?

I'll try asking again. What do you have against Speed Queen? Why not just acknowledge that they receive less complaints than most other brands?
Posted by CPolk on 2011-11-15:
Good Afternoon,

I apologize for the inconvenience and concerns this appliance, and possibly any customer service you have encountered, has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach
Electrolux Major Appliances, North America
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Microwave Front Panel unglued
Posted by Klockner on 06/21/2010
Front panel has come unglued.

     
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Posted by Helpful on 2010-06-22:
I wouldn't say this is much of a review. I'm not sure what the OP is trying to accomplish, but I think he/she missed the point.
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Over the Oven Microwave mounting bolts inadequate
Posted by Craig04c5 on 12/10/2009
I uninstalled my 6 year old Whirlpool over the oven microwave and replaced it with a Frigidaire Professional Series Stainless Steel Microwave made in Taiwan. The mounting bolts for the Whirlpool were twice the size of the Frigidaire bolts and the mounting on the microwave was a heavy duty nut mounted in the top of the microwave unit. The Frigidaire has no mounting nuts just tiny thin metal with a couple threads tapped into it. These of course stripped when mounting the 60 lb Microwave up to the bottom of the cabinets. In addition the Whirlpool had a heavy duty mounting plate the full size of the back of the unit that mounted on the wall behind the microwave. The Frigidaire has a small 3" bracket that runs the length of the unit.

I had to fabricate two brackets to support the front of the unit to the existing cabinets. If this is the Professional series what is the lesser series like?
     
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Posted by qualityappliance on 2009-12-11:
I haven't installed a Frigidaire in a long time but the 3 inch back bracket is pretty standard now. The bracket that mounts to the wall is there more to aid in installation than to really hold it up. When installing you hang the bottom back edge on the bracket with the front hanging lower. After puvoting the front up into position meeting the cabinet there should be two long screws to secure the unit to the upper cabinet. They screw down from inside the cabinet on either side.

Maybe the mounting screws were missing from the box.
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Frigidaire Microwave Catches Fire/Blames Customer
Posted by Countyroad on 09/21/2009
AUGUSTA, GEORGIA -- My Microwave oven caught fire while using the baked potato auto sensor setting on the microwave. The food/compartment area started on fire and flooded my home with smoke. My first round with Electrolux Corporation Customer Service, the CSR chastised me for using paper towel in the microwave (see user manual page 6 on paper toweling and the endorsed use thereof). The next phone call was to Frigidaire, which said the accident was due to my not purchasing an extended warranty agreement. I made some progress with second supervisor. The company offered to have an authorized dealer come out to service/replace parts (due to the sensor failure which caused the fire) at Frigidaire's expense. An authorized tech did come to my home and declared all parts fixable except the interior box. Since one of the parts requiring replacement (the compartment, scorched, discolored) is not available for replacement; Frigidaire is offering me a 60% rebate (customer penalty 40%) on a new unit. The company has fully conceded to paying for replacement parts and the labor to fix the microwave, Unless!- the parts are unavailable. The unit is trashed on the inside, but because the part is 'unavailable' and the unit is out of warranty, I am stuck with a torched microwave oven. The microwave reeks, the sensor panels are scorched and the Electrolux Corporation identification plate inside the oven is scorched beyond recognition. I am lucky my house didn't burn down. This product is not safe. Frigidaire is more interested in blaming and punishing the customer for parts unavailability than fixing a problem. Frigidaire has reneged on an agreement to provide parts and labor to fix my microwave oven.

In dealing with Frigidaire's Customer Service Department; it sounds like there is a huge party going on in the background. The CSRs stick to a script and insist that if a part is unavailable, too bad for the customer. The CSR's are very limited in their abilities to manage serious consumer concerns, however, in fairness to them, limited by Frigidaire to proactively see a problem through to resolution. The worst part of their representative's behavior was saying (though they admit liability) I should go after the dealer for total replacement, not them. I am standing by to hear from Electrolux Corporation as well as from the Liability Department of Frigidaire. Frigidaire and Electrolux both are the subject of a Consumer Protection Agency report filed last week.

Update: one attempt from Frigidaire, a message left on my cell phone. BBB forced Liability Department to respond to my complaint. Still dragging their feet. Frigidaire avoids consumer satisfaction like the plague.
     
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Microwave Sparks/Burning
Posted by Janine V on 02/28/2009
PENNSYLVANIA -- The microwave is 2 or 3 years old and not under warranty. Was working fine and then suddenly began sparking out of the vent above the door. We shut it off and started it again to see what was going on and realized that it was about to catch fire. The burning smell was awful. We were lucky that it wasn't the kids using it who might not be quick enough to shut it down.

So after reading several similar reviews looks like we won't attempt to have it fixed and will buy another brand.
     
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Microwave Inside Wiring Caught Fire
Posted by Coral1 on 11/01/2008
I do not have the serial model for the Frigidaire stainless steel microwave because it was burnt beyond any recognition. We remodeled less than two years ago. My 18 month old and myself were sleeping and the microwave was not being utilized but apparently caught fire. I awoke to dense smoke in which I twice could not get to my baby's room. We are so fortunate that we had a balcony outside of the master bedroom that I was able to scream for help.

This is a condensed version of a loving mother having to deal with the possibility of losing her world... because of a Frigidaire microwave!!!

Read Company Response
Company Response on 11/12/2008:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.

Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
     
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Posted by mhtobin on 2009-03-13:
We had the very same problem happen to us yesterday in which our Frigidaire microwave caught fire while not being used. Luckily, we were able to extinguish the fire, but have contacted the company. No response yet.
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