BIRMINGHAM, ALABAMA -- Purchased double oven from Frigidaire. After two months of use the paint is chipping/flaking/breaking away on the bottom of the oven. Talked with the warranty department regarding it and they refused to correct the situation. Stated it was just cosmetic and not a defect on their part. Obviously something wrong with their painting process. You decide if this is what you want your oven to look like after two months of use. Who knows what it will look like in a year or two.
FLORRISANT, MISSOURI -- I shan't be long. Probably I should just reserve my comment and contain it to myself, but a revelation couldn't be read or known. I have had a major and consistent problem with the oven in my residence. In December of 2012 the oven was installed and within month had to be repaired, as the result of a faulty thermostat. Several months later, the problem surfaces again. This time an additional part was connected to the oven (note this part was never with the oven initially). Long story shorten, the repairman has been to my residence four (4) times for the same problem.
My first encounter with a Frigidaire representative telephonic enlighten me to the fact that the serviceman sent by the company from which the oven came wasn't an authorized repairman. Strange, I purchased the oven from a company (middleman) and not from Frigidaire. I incurred cost for the repair the third time. This last and fourth time brought the same problem (note the problem, when you want to self-clean the oven or attempt to bake or broil, the thermostat malfunctions). I learned of a 'service flash kit' being issued on this particular oven. So my questions were 'Should this range be recalled or are faulty parts being manufactured?'
Giving into consideration, the company only guarantees the oven for one (1) year has caused me to really consider any additional purchases of products by the manufacturer. I initiated a second telephonic audience with a Frigidaire representative Some 'hopefulness' was generated from that audience. The representative was very apologetic. I had a thought, maybe she felt my concerns. Now parts were order and to be shipped and I would be made whole. The parts never materialized at my door, and at this writing still haven't.
A contact with the oven's seller revealed a redirection to the manufacturer, as the parts come from them (note, the repair company also indicated this too). Now when contacted the manufacturer redirects to the repair company. Sounds like the runaround. Now with authorization and control numbers, I learn of a backlog for my particular parts, further those parts won't be available or shipped until January 30, 2014. So here I am. Can't prepare any form of a Christmas or New Year's dinner nor can my family and immediate relatives celebrate Kwanzaa which we have for the past twenty years.
Be it as it may, I spent over a thousand dollars in catering to ensure that our family tradition would happen. There are only so many limited meals one can prepare without the utilization of an oven if you're not into simplicity. One mainly, you can't bake nor broil. From December 18, 2013 through January 31, 2014 will be forty-four (44) days with limited practices with my oven.
I can't understand how and why I have to wait for parts from a multi-million dollar company. Could it be me acknowledging lodging a complaint with the BBB and FTC (Federal Trade Commission)? Maybe, maybe not. Secondly are parts manufactured in the USA or are my necessities the result of outsourcing. In closing, I thought you needed to hear from a quiet storm.
EAGAN, MINNESOTA -- I have had problems with 2 Frigidaire appliances, bought within a couple of years of each other. I can tell you that their "Customer Service" Department" would more aptly be called "Customer NO Service". These people obviously do not care about customer relations. I am completely fed up!
I purchased a Frigidaire "in wall" air conditioner that smelled like fish, from the day it was installed. I got it at the end of the summer & the store I got it from told me it was due to it being new, so to use it for the rest of the summer & call the following year, if the smell remained. All wiring is fine, so that is not where the smell is coming from. The following summer, immediately, the smell was back. I called the store I bought it from to find they were bought out by another appliance store. I called that appliance store & was advised Frigidaire would likely not cover it & even though I had purchased an extended warranty, it would not be considered a warranty issue.
They then advised me to try calling Frigidaire. I called and Frigidaire "customer service", pretty rudely advised me that an odor was not a warranty issue. When I said it was like this from the day it was installed, I was told that a mouse crawled in, or a bird flew in, and died inside, after installation, so it was MY fault and MY problem.
When I told them this could not have happened, because my air conditioner vents onto my 3 season porch (it has both screens & windows), I was told it still was not a warranty issue and they would not do anything about it, period. I then called the dealer back & spoke to the owner about this. He agreed with me, that due to my screened & windowed porch, a mouse or bird would not have entered the unit, while it was in my possession. He suggested if it was a dead animal or bird, it would more likely have gotten into the unit at the factory, prior to being cartoned.
He told me he could pick up the air conditioner, open it up & clean it well, but that he would have to charge me, as he was sure Frigidaire would not take any responsibility for this. I then entered all info on this issue on the Frigidaire website (place where you can email "customer service"). They never responded to me, at all.
So, with a 3rd summer approaching, I am forced to call the dealer to have them pick up the A/C, clean it and return it. I expect this will cost me approximately $100 - if not more. Now yesterday, the oven handle oh my $700.00, 4-year-old Frigidaire range/oven, snapped off and broke in two! From reading other complaint websites, I see this is a pretty common problem with Frigidaire cheap plastic oven handles & I also know they won't do anything about that, either. I realize the range/oven is out of warranty, but I have never in my life had an oven handle break in two and I have used some very, very old range/ovens in my substantial lifetime.
ST.THOMAS, PENNSYLVANIA -- We have had this stove for 3 years and the oven just stopped working. We assumed that the element inside failed. So, we checked and it was fine. When we removed the top panel behind, the main board with pins for the oven on the right side had a shorten/ severely burned yellow wire that was going to the oven element. It seems that either the male pin was defective or a poor design caused the issue. Thank God that it did not cause the fire. Consumers be aware!
We went to Lowe's, where we purchased the unit, and called the service center. Of course it was out of warranty. Due to the cost of the main electronic board and the design, we do not feel comfortable/safe to purchase another Frigidaire. We just happy that it did not cause a major disaster. The moral of the story - Goodbye Frigidaire appliances.
We purchased our Frigidaire glass top stove in July of 2011 (Model #LGEF3045KFE). Within 6 months it started showing "symptoms". Whenever we used two burners and the oven at the same time the entire unit would shut down. After cooling down (and flipping the breaker switches for the stove circuit), the stove would "reset" and we'd be able to use it again (as long as we only used one burner and the oven).
This happened a few times the first year; it happened a few more times the second year. I kept thinking I didn't have a larger enough circuit breaker for the stove, until it happened again for the last time. The stove will not reset. NONE of the burners or the oven work. That's when I went online and found out that there were a lot of people complaining about the same problem. When I contacted Frigidaire, they said it was MY problem, since the 1-year warranty period had expired, even though my stove had started showing problems DURING the warranty period.
Frigidaire has refused to stand by its poor quality product. As a result, I will NEVER buy anything made by Frigidaire ever again. I am telling all of my friends to stay away from their products, because of their shoddy workmanship, lousy customer service, and useless warranty. Appliances should last for 10-20 years before breaking down. I've been a homeowner for 30 years. I have NEVER had to fix ANY of my appliances - until I bought a Frigidaire. Never again.
WISCONSIN -- We purchased our Oven/Range in Nov. 2010. 3 months ago we noticed a burned/melted range knob. The knobs are on the front of the range over the oven door. I contacted customer service and they sent a new knob. Just weeks later that knob was again showing signs of burning and upon checking, we noticed 2 others were melted on the bottoms. I again contacted customer service and they will do absolutely nothing about the issue. I was told in an email that the oven door vents throw out enough heat to make the knobs hot.
Well, if it throws out that much heat why don't they use knobs that won't melt? AND what if a hand was put in that area when the oven is on? Wouldn't that be enough heat to burn skin? In my opinion it would be. They refuse to replace the knobs with "unmeltable" ones. And they offered me nothing but an "apology" and a promise that they would forward my "unmelting" knob idea to the design department! The product obviously has issues and they are unwilling to back it up. Their customer service is the worst ever and I would advise consumers to NEVER purchase this product.
He should be ashamed of himself, to allow these products on the market! I bought a newly renovated place, and the sellers had put in all new Frigidaire appliances. THANK GOD I paid the extended warranties. I am on a first-name basis with the repair guys, and I have all their cell phone numbers. I have this recurrent dream that I meet the CEO of Frigidaire and put him in his place on the spot. These are the biggest piece of crap appliances, and I think that for what I paid for the warranty over the past 3 years, I could have bought all new GE profile appliances.
AUGUSTA, GEORGIA -- On May 9, 2013, I was promised full reimbursement of money I paid for different oven than yours. June 18, I was again promised the full reimbursement and while nothing happened I talked to Dee who says, that I will get reimbursement, but in August. Today 8/5/2013 I talked to Irene and was very unhappy to hear that I will get reimbursement but much less I paid. Not to mention that your representative was arrogant and let me stay online for very long, claiming she needs some help.
Not to mention I wrote a letter on May 10, 2013 and then in July I emailed your customer service and did not get any reply. I expect the full reimbursement which is: $236.85 because I did not get any services, nor any help. I consider your representatives very unprofessional a not telling the truth. I was not so disappointed with any other company yet, but with you.
STOCKHOLM -- In Wall Oven/Broiler FGB24L2ASC - I'm looking at spending $300 overall in replacing the computer board on this "appliance" after only 1 year and 4 months. The unit was hardly ever used. What a disappointment. The unit cost about $900. I am contacting the company and the dealer to learn of any assistance that might be available. I'm giving them a low rating but do not know yet if that opinion will change.
I'm even more upset that there was an indication right around a year that something was wrong but the guy who installed it recommended shutting off the electricity so it could "reset" and because the unit is used so infrequently and the problem is intermittent, I didn't realize till now that that was just a waste of time.
I purchased a Frigidaire Wall Oven along with several other Frigidaire appliances for my brand new Kitchen several years ago. The touch panel on the front of the oven has failed and when I inquired about a replacement part I was told that the part was NO LONGER AVAILABLE. In researching new ovens, I find that Frigidaire still makes the very same wall oven, with the very same touch panel. The problem is that their system does not show that the new touch panel is an acceptable substitute to my model.
To support my case, I went to Lowe's and had them show me the documentation for the new oven. The wiring diagrams and the specifications are identical. I contacted Frigidaire customer service to have them give me a contact in their Engineering Group so I could verify the compatibility between the parts. The customer service person (Mrs. **) insisted that I could not speak to anyone in Engineering and refused to contact them for me. Her position was that if their system didn't show it was compatible, it wasn't. She would not elevate my call to a supervisor and continued to tell me that the new touch panel was not compatible.
To make a long story short, I went back to Lowe's and talked them into letting me take the front panel off and pull the touchpad off. The manufacturer (not Frigidaire) has a sticker on the pack with their part number on it. When I compared the part number of the new touchpad to mine, IT WAS THE SAME PART NUMBER!! I've ordered the new touch panel and I guarantee you that I will have my oven fixed as soon as it arrives, unless Frigidaire marks the new touchpad as NO LONGER AVAILABLE!!!