Frigidaire Ovens

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Who Is The CEO Of Frigidaire?
Posted by Kelwel on 03/16/2009
He should be ashamed of himself, to allow these products on the market! I bought a newly renovated place, and the sellers had put in all new Frigidaire appliances. THANK GOD I paid the extended warranties. I am on a first-name basis with the repair guys, and I have all their cell phone numbers. I have this recurrent dream that I meet the CEO of Frigidaire and put him in his place on the spot.

These are the biggest piece of crap appliances, and I think that for what I paid for the warranty over the past 3 years, I could have bought all new GE profile appliances.
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Posted by SilverWngs71 on 2009-03-16:
Not sure who the CEO of Frigidaire. However, as of 2008 GE announced they will no longer be making appliances due to the downward slope in sales. Not sure who is going to be producing the GE appliances or what name they will be under. As of last word in August Whirlpool had no intention of purchasing the GE line.

Also most appliances now only carry a one year warranty and any replacements would be handled by the extended warranty company not Frigidaire. Most extended warranty companies are 3rd party companies. They are not part of the dealer nor the MFG of the appliance.

Good Luck.
Posted by Sparticus on 2009-03-16:
Frigidaire is owned by Electrolux. The CEO is Keith R. McLoughlin.
Posted by qualityappliance on 2009-03-16:
It could be that the extended warranty is through GE. They sold a lot of them in the past, I believe it's only the smaller independent dealers and Home Depot still selling for them.

It also seems possible that you have Sears/A&E trying to perform the repair which could be why you know them so well.
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Oven not reaching the set temperature
Posted by Bobbie32 on 02/12/2008
CARTERVILLE, MISSOURI -- We built a new house and moved into it in September. Appliances were purchased in July. In November I called for repair on my oven because it was not reaching the set temperature when the beep went off notifying me it was preheated. The repairman was less than your friendly repairman. I told him the problem and he said I needed new controls and he would order them.. He came back, put in the new controls and left. He never bothered to check to see if the problem was solved. Due to the holidays and sickness I was not able to call him back until January. He came back and told me nothing was wrong. The oven was made for people who were in a hurry and it was not set up to reach the desired temperature when the controls said it had. The temperature would be from 25 to 50 degrees off. I got an oven thermometer and used the oven with it. I contacted the company from whom we bought the oven. The salesperson said surely this was not true. He referred me to another repair company who told me the oven doesn't reach the desired temperature for about 30 to 45 minutes even though the oven indicates it is preheated in about 10 to 15 minutes.

I like to enter contests and my last oven was very accurate. This one has been a nightmare and it looks like I am stuck with an unreliable oven. I have called Electrolux and complained but, of course, I didn't talk with a person so I assume I will never hear anything.

Very unhappy with Frigidaire.
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Posted by madconsumer on 2008-02-12:
many ovens have a temperature set control. this allows the oven temerature to be adjusted to meet the set temps. look in the repair book that came with the oven, and see if it has one.
Posted by Chris Polk on 2008-02-26:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on my3cents.com.
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Chris Polk
Escalation Specialist
Electrolux Major Appliances
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My frigidaire slide in range/oven exploded!
Posted by Kimmie861 on 09/12/2007
FLORIDA -- Frigidaire model # ples389ecg, professional series.

It has now been 7 weeks since I came home to my kitchen that nearly burnt down. The model range listed above seems to have caught fire on the right rear burner while no one was present in the home. The range had not been used for five days.

The range appears to have caused a near fatal fire. There are burn marks on my ceiling, a melted range hood, burnt cabinets and walls. By some miracle I did not lose my house that day. I also have 2 dogs that were home at the time and they could have burnt up as well.

Whenever I tell this to people they are shocked, except for the people at eltrolux, (they manufacture Frigidaire or insure them I don't know for sure)

Which leads me to wonder, has this happened to others??? If so, I am interested in what luck you had resolving this situation. I appear to be stuck in bureaucratic hell with no end in sight. Please help.

And for those of you who are thinking of buying this product, all I can say is, I wish I had done more research before falling in love with the look of the professional series.
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Posted by Anonymous on 2007-09-12:
Wow, this is a new one on me !
Posted by Anonymous on 2007-09-12:
So what is happening?
Is the factory helping you?

Is it electronic ignition?Was the burner left on by mistake?

More info!!!!!
Posted by Anonymous on 2007-09-12:
Spontaneous combustion?
Posted by kimmie861 on 2007-09-12:
No, the burner was not left on. A repairman for Electrolux came out to look at the range and determined that it just explogded, he also said he checked all wiring coming from house and there was no problem with that either. They basically have no idea why the thing blew up, however it was obvious it had not been left on. How, I don't know, that's what the repair guy said.
Posted by Anonymous on 2007-09-12:
Is this gas or Electric?

This is strange.
Posted by Anonymous on 2007-09-12:
Sounds like a short on the install. Did a qualified contractor put the unit in?
Posted by kimmie861 on 2007-09-12:
It is electric, as far as installing - all you have t do is plug it in.
Posted by Anonymous on 2007-09-12:
Yeah,but some installers dont tighten the cords down properly to the terminal block,and that can cause a short.

Granted it will mainly just fry the cord,and block.It can fry the whole wiring harness.
Posted by Frenchie on 2007-09-12:
Too many unanswered questions. Explosion? Who said it was? Doesn't seem as such for what exploded? Did fire dept make a report or did you just come home and find this? You said you just plug it in. Is it into a 220v or 120v outlet? Was the outlet there previously or had it just been recently installed. Had you used the unit before? Perhaps you forced the plug into the wrong outlet voltage. Could have been a defective timer or a couple of other things, but something doesn't add up. Is your insurance paying for the damage or the stove people? I don't understand why the circuit breaker didn't trip? Just too many questions and no way to answer without knowing much, much more.
Posted by CrazyRedHead on 2007-09-13:
The same thing happened to my GE sensor microwave a couple of years ago. I woke up at 5am and it was on fire. There was a plastic tray of cookies (no foil anything) in it and it just turned itself on and burnt up. Luckily I woke up that morning early, I had surgery that day, or else it could have been worse, what with 5 kids in the house. This is why I have renters insurance with more than enough coverage, but nothing can replace my children.

Although it was out of warranty by about a year and I no longer had the receipt they still reimbursed me for it. I was surprised that they did anything, I had called them to warn them of the problem and to have quality pay closer attention and they went further than I expected.
Posted by kimmie861 on 2007-09-13:
Ok, as I said the repair guy came out and determined that All wiring coming from my house as well as the unit was perferctly fine. The circuit breaker did trip, that's probably what saved my house from burning down. Since this is such a freak thing I wanted to know if this has happened to anyone else, I am not asking for people to solve the problem for me. I also saw where another lady had written and hers caught fire in the middle of the night
and was shooting glass out of it. My concern is for people who have children. I have a daughter, and if she had been walking by when this occured she could have been killed. Also, I know there was some type of explosion since there was glass stuck in my wall (from the glass cook top) and you can also tell by the way the burn marks appear on the wall. Also, if there was problem with the wiring, it would have been apparent sooner, I have had this appliance for six months.

Thanks to everyone for writing in. I appreciate it.
Posted by Frenchie on 2007-09-14:
You clarified some of this when you now state it had a glass cooking top. I would be willing to be that a sensor went bad, shorted somehow.

When the heat rose to an extremely high tempature it cause
the "explosion" of the glass. It had to expand and crack.
Something didn't turn off the burner (or it might have been a short in the oven) --lots of wires inside these units. Then when the heat transfered back to the safety breaker it tripped. I firmly believe someone with some common sense could figure out what happened. Good luck.
Posted by OP on 2007-10-12:
Thank you for sharing your story. I recently was using the back burner of my stove when the front burner turned on. The control knob was in the vertical OFF position. I actually burned my elbow which just grazed across the ceramic top as I was stirring my soup on the back burner. Because I bought my range 15 months ago electrolux will do nothing, but I am sending a formal complaint to them and copying my states (NY) atty general. Did you get anywhere with electolux? I have an extended warranty through the store that I bought the range through, but I am concerned because I feel that this is a design flaw and I feel that it doesn't matter how often you "fix" it. Electrolux does not seem to care about correcting this problem for future sales.
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Oven Heat Burns and Melts Range Knobs
Posted by Skippy_0319 on 02/03/2012
WISCONSIN -- We purchased our Oven/Range in Nov. 2010. 3 months ago we noticed a burned/melted range knob. The knobs are on the front of the range over the oven door. I contacted customer service and they sent a new knob. Just weeks later that knob was again showing signs of burning and upon checking, we noticed 2 others were melted on the bottoms. I again contacted customer service and they will do absolutely nothing about the issue. I was told in an email that the oven door vents throw out enough heat to make the knobs hot. Well, if it throws out that much heat why don't they use knobs that won't melt? AND what if a hand was put in that area when the oven is on? Wouldn't that be enough heat to burn skin? In my opinion it would be. They refuse to replace the knobs with "unmeltable" ones. And they offered me nothing but an "apology" and a promise that they would forward my "unmelting" knob idea to the design department! The product obviously has issues and they are unwilling to back it up. Their customer service is the worst ever and I would advise consumers to NEVER purchase this product.
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Posted by Venice09 on 2012-02-03:
"Well, if it throws out that much heat why don't they use knobs that won't melt?"

Haha.. Excellent question.

They sent you one new knob that still melts instead of a whole set that holds up to heat. I guess their bad design is now your problem.

I've seen this same complaint numerous times. Frigidaire knows this is a problem but doesn't seem to care. I guess they're waiting for someone to get burned. I wonder if they are still selling this model with the meltable knobs.
Posted by CPolk on 2012-02-06:
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please
include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Escalations Manager
Electrolux Major Appliances, North America

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Oven Door Falls Apart
Posted by Mstonephd on 10/01/2013
MARTIENZ, GEORGIA -- Purchased a Frigidaire glass top range in September 2005. After approximately 18 months the handle on the oven door started to fall off occasionally, requiring us to get a screw driver and screw the thing back on. This problem became an ever more frequent nuisance. It is now to the extreme that not only the handle but the venting frame, handle and glass front panel fall apart with small chips of the plastic framing on the floor. Screwing it back together is near impossible as the framing and screws are stripped. I have contacted Frigidaire several times over the years ( have owned it for 8 yrs), only to be told that I should buy myself a new door! Also the design of the door is such that it sucks dirt and, at my house, golden retriever hair into the space between the glass panels.

When I have complained about the door looking dirty and gross, I was told that I could pay for a repair person to come take the door apart and clean it, or do it myself- they e-mailed directions, missing the point that door is poorly designed. Today I burned myself taking a pie out of a 425 degree oven. The whole door fell apart once again! I called to get the same response as in the past. Frigidaire considers the oven door defect to be "cosmetic"- not related to the functioning of the oven. They are sorry that I got burnt and will file a liability report to consider reimbursing me any medical expense, ( as I don't need to see a Dr., who cares?). I don't believe that the door will hold up even if it can be reassembled. I am demanding that Frigidaire replace the defective door at no cost to me. If they refuse, I would buy a new range of a reputable company before giving Frigidaire a dime for a new door.

Frigidaire has terrible customer service! Like Whirlpool (dishwasher died after 2 short years) they blame the consumer for not purchasing their pricey extended warranty! Really? How about selling a solid product that they can stand behind! Never another Frigidaire (or Whirlpool)!
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Posted by trmn8r on 2013-10-03:
Kitchen appliances are being designed these days to last... 7 years. Pretty sad, huh? Looks like it is time to buy a new one. How sad. You won't get any relief from the manufacturer at this point - IMO it is a waste of time. It would almost be better to buy used appliances that are 15 years old - they will last longer beginning now than the junk made today.
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Oven Breaks after 1YR and 4 Months
Posted by Stan.teitelbaum on 07/29/2013
STOCKHOLM -- I'm looking at spending $300 overall in replacing the computer board on this "appliance" after only 1 year and 4 months. The unit was hardly ever used. What a disappointment. The unit cost about $900. I am contacting the company and the dealer to learn of any assistance that might be available. I'm giving them a low rating but do not know yet if that opinion will change. I'm even more upset that there was an indication right around a year that something was wrong but the guy who installed it recommended shutting off the electricity so it could "reset" and because the unit is used so infrequently and the problem is intermittent, I didn't realize till now that that was just a waste of time.
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Posted by Chris Polk on 2013-08-01:
Good Morning stan.teitelbaum,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.

I would like to research your appliance and account to determine if there is any more I can do to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.

Thank you in advance for your patience and willingness to provide us with this necessary information.

Best regards,

Chris Polk
Online Outreach Representative
Posted by stan.teitelbaum on 2013-08-01:
Fridgidaire was very accomodating given my situation. My dealer says their reputation is good. I'm happy with the outcome.
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Frigidaire Gallery Series Stove - The Worst Ever!
Posted by Marty5231 on 07/08/2013
We purchased our Frigidaire glass top stove in July of 2011 (Model #LGEF3045KFE). Within 6 months it started showing "symptoms". Whenever we used two burners and the oven at the same time the entire unit would shut down. After cooling down (and flipping the breaker switches for the stove circuit), the stove would "re-set" and we'd be able to use it again (as long as we only used one burner and the oven).

This happened a few times the first year; it happened a few more times the second year. I kept thinking I didn't have a larger enough circuit breaker for the stove, until it happened again for the last time. The stove will not reset. NONE of the burners or the oven work.

That's when I went online and found out that there were a lot of people complaining about the same problem. When I contacted Frigidaire, they said it was MY problem, since the 1-year warranty period had expired, even though my stove had started showing problems DURING the warranty period.

Frigidaire has refused to stand by its poor quality product. As a result, I will NEVER buy anything made by Frigidaire ever again. I am telling all of my friends to stay away from their products, because of their shoddy workmanship, lousy customer service, and useless warranty.

Appliances should last for 10-20 years before breaking down. I've been a homeowner for 30 years. I have NEVER had to fix ANY of my appliances - until I bought a Frigidair. Never again.
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Posted by JoeKay on 2013-07-10:
Welcome to the 21st century. Any and all appliances sold these days have a potentially short lifespan regardless of whether they are high end or low end. These days, I check my stars before I proceed to purchase an appliance, Its about all you can do. They are complicated compared to the stuff you got 30 years ago, and unfortunately are comprised of parts manufactured god knows where, with quality control that is all to often stone age. As a rule of thumb, if mercury is in your second fifth or twelfth house, especially if it is afflicted by saturn or uranus, hold off the purchase til the aspects change. Good luck.
Posted by Chris Polk on 2013-07-10:
Hello marty5231,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.

I would like to research your appliance and account to determine if there is any more I can do to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.

Thank you in advance for your patience and willingness to provide us with this necessary information.

Best regards,

Chris Polk
Online Outreach Representative
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Frigidaire Customer Service is the WORST!!!
Posted by Jeff.hance25 on 11/30/2011
I purchased a Frigidaire Wall Oven along with several other Frigidaire appliances for my brand new Kitchen several years ago. The touch panel on the front of the oven has failed and when I inquired about a replacement part I was told that the part was NO LONGER AVAILABLE. In researching new ovens, I find that Frigidaire still makes the very same wall oven, with the very same touch panel. The problem is that their system does not show that the new touch panel is an acceptable substitute to my model. To support my case, I went to Lowe's and had them show me the documentation for the new oven. The wiring diagrams and the specifications are identical. I contacted Frigidaire customer service to have them give me a contact in their Engineering Group so I could verify the compatibilty between the parts. The customer service person (Mrs. Jones) insisted that I could not speak to anyone in Engineering and refused to contact them for me. Her position was that if their system didn;t show it was compatible, it wasn't. She would not elevate my call to a supervisor and continued to tell me that the new touch panel was not compatible.

TO make a long story short, I went back to Lowe's and talked them into letting me take the front panel off and pull the touch pad off. The manufacturer (not Frigidaire) has a sticker on the pack with their part number on it. When I compared the part number of the new touch pad to mine, IT WAS THE SAME PART NUMBER!! I've ordered the new touch panel and I guarantee you that I will have my oven fixed as soon as it arrives, unless Frigidaire marks the new touch pad as NO LONGER AVAILABLE!!!
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Posted by Venice09 on 2011-11-30:
Sounds like they wanted you to buy a new oven.

Good for you for outsmarting them!

Great review!
Posted by At Your Service on 2011-11-30:
Hopefully the touch pad is the defective part and everything will be compatible.

If you have a chance Jeff, why not post the part number here in case someone will come across the same problem?
Posted by onlooker on 2011-11-30:
If something goes wrong with that touch pane, or that oven - and there is any injury or damage to your home, any property or person/s - you could have little to no recourse to insurance or response from any of the companies involved.
I understand the feelings involved with the replacement. But you might not want to 'play with fire'
Please be very careful
Posted by At Your Service on 2011-11-30:
Good point onlooker.
Posted by Venice09 on 2011-11-30:
It's a shame Frigidaire gave the customer no other choice.
Posted by CPolk on 2011-12-01:

I would like to speak with you directly if you don't mind emailing me at your convenience. This is definitely not how Frigidaire wants our consumers to be treated. We value your time and experience with our products and services. I would definitely like to research if there are any other options available for you.
Please email me at Chris.Polk@Electrolux.com with your model/serial number, current problem, your name and address information.

Thank you in advance for your time and cooperation,

Chris Polk
Online Outreach Dept
Electrolux Major Appliances, N.A.
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Heating element
Posted by Cnwesley on 11/20/2011
The back end of the heating element is lying on the floor of the oven. It is burning into the oven. The customer service representative told me this should not happen unless the heating element has been tampered with but it hasn't been touched. I'm not sure if this is dangerous or not. The Rep was supposed to call me back to let me know if brackets for the heating element could be purchased and installed to lift the element off the floor of the oven.

Does anyone know if this can be done?
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Posted by Venice09 on 2011-11-20:
Is this a new oven? Was the heating element always that way or did it fall? I wouldn't use the oven until it's serviced or it might not be repairable.
Posted by At Your Service on 2011-11-20:
Venice is right (Did I say that?). Normally the Cal-rod, or baking element that you're speaking of, is held up and in place by stand-offs. It's worth it to pay a service tech to come out and confirm the element is in place and being used properly.
Posted by Slimjim on 2011-11-21:
Agreed. At least call Frigidaire service and inquire if a call is needed or at least, what they say. I can't fathom that is suppose to be like that.
Posted by 2cent-er on 2011-11-21:
If this is a new oven, the unit,somehow, got bent. if older unit it's probably going bad and is warping due to one failing portion of it is getting too hot. bright spot on unit? needs replacement.
Posted by swimjim on 2011-11-22:
This is not safe or how this is supposed to be set up.
Posted by Starlord on 2011-11-22:
We had an electric range oven go bad once. Crystal was fixing dinner, and the oven started sparking and smoking. The heating element had burned through at one point, and was ferblungit. It simply unplugged from it's connection, and a short time with the yellow pages found a replacement element for twelve dollars. the dinner was saved. Good luck.
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We pulled out our lower heating element in our frigidaire professional series convection oven and now the oven will not heat even
Posted by Jt dingleberry on 01/19/2010
We pulled out our lower heating element in our Frigidaire professional series convection oven and now the oven will not heat even the broiler - help. What is the fix???
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Posted by Anonymous on 2010-01-19:
Probably on the same curcuit so with the lower one out the broiler won't work either or perhaps a safety feature. Put it back in and see what happens.
Posted by PepperElf on 2010-01-20:
pro ++

you might want to consider getting a professional repair person in to help you

and ... i would suggest not pulling the element out again unless this is something you've been trained on how to do.
Posted by CrazyRedHead on 2010-01-20:
You may just have completely voided your warranty, since you are not an authorized repair person to be working on your appliance.
Posted by Slimjim on 2010-01-20:
I'm having to agree with Pro. Why is the element out? You've broken a circuit and the oven must have a safety or issue recognizing such, shutting the broiler down too. Pro's answer was pretty spot on. Put it back in. If it burned out, put a new one in.
Crazy, poster never said it was a new range under warranty. I would hope not anyway, as you would be correct.
Posted by Anonymous on 2010-01-20:
Sweep the coils!

Signed, Slim. *tears*
Posted by Slimjim on 2010-01-20:
I'm just educated guessing zz. As you know, my expertise reflects the lessons I've learned under the tutelage of that appliance master who was nthebiz many moons ago. Hence my training focuses more on window fans and rubberized accessories for washers that like to bust a move.
Posted by Anonymous on 2010-01-20:
I concur wholeheartedly.
"Alex, can I have a 'K' for Kelletts?"
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