Frigidaire Ovens

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1.0 out of 5, based on 4 ratings and
14 reviews & complaints.

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Oven Door Falls Apart
Posted by on
Rating: 1/51
MARTIENZ, GEORGIA -- Purchased a Frigidaire glass top range in September 2005. After approximately 18 months the handle on the oven door started to fall off occasionally, requiring us to get a screw driver and screw the thing back on. This problem became an ever more frequent nuisance. It is now to the extreme that not only the handle but the venting frame, handle and glass front panel fall apart with small chips of the plastic framing on the floor. Screwing it back together is near impossible as the framing and screws are stripped. I have contacted Frigidaire several times over the years ( have owned it for 8 yrs), only to be told that I should buy myself a new door! Also the design of the door is such that it sucks dirt and, at my house, golden retriever hair into the space between the glass panels.

When I have complained about the door looking dirty and gross, I was told that I could pay for a repair person to come take the door apart and clean it, or do it myself- they e-mailed directions, missing the point that door is poorly designed. Today I burned myself taking a pie out of a 425 degree oven. The whole door fell apart once again! I called to get the same response as in the past. Frigidaire considers the oven door defect to be "cosmetic"- not related to the functioning of the oven. They are sorry that I got burnt and will file a liability report to consider reimbursing me any medical expense, ( as I don't need to see a Dr., who cares?). I don't believe that the door will hold up even if it can be reassembled. I am demanding that Frigidaire replace the defective door at no cost to me. If they refuse, I would buy a new range of a reputable company before giving Frigidaire a dime for a new door.

Frigidaire has terrible customer service! Like Whirlpool (dishwasher died after 2 short years) they blame the consumer for not purchasing their pricey extended warranty! Really? How about selling a solid product that they can stand behind! Never another Frigidaire (or Whirlpool)!
     
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trmn8r on 2013-10-03:
Kitchen appliances are being designed these days to last... 7 years. Pretty sad, huh? Looks like it is time to buy a new one. How sad. You won't get any relief from the manufacturer at this point - IMO it is a waste of time. It would almost be better to buy used appliances that are 15 years old - they will last longer beginning now than the junk made today.
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Oven Heat Burns and Melts Range Knobs
Posted by on
Rating: 1/51
WISCONSIN -- We purchased our Oven/Range in Nov. 2010. 3 months ago we noticed a burned/melted range knob. The knobs are on the front of the range over the oven door. I contacted customer service and they sent a new knob. Just weeks later that knob was again showing signs of burning and upon checking, we noticed 2 others were melted on the bottoms. I again contacted customer service and they will do absolutely nothing about the issue. I was told in an email that the oven door vents throw out enough heat to make the knobs hot. Well, if it throws out that much heat why don't they use knobs that won't melt? AND what if a hand was put in that area when the oven is on? Wouldn't that be enough heat to burn skin? In my opinion it would be. They refuse to replace the knobs with "unmeltable" ones. And they offered me nothing but an "apology" and a promise that they would forward my "unmelting" knob idea to the design department! The product obviously has issues and they are unwilling to back it up. Their customer service is the worst ever and I would advise consumers to NEVER purchase this product.
     
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Venice09 on 2012-02-03:
"Well, if it throws out that much heat why don't they use knobs that won't melt?"

Haha.. Excellent question.

They sent you one new knob that still melts instead of a whole set that holds up to heat. I guess their bad design is now your problem.

I've seen this same complaint numerous times. Frigidaire knows this is a problem but doesn't seem to care. I guess they're waiting for someone to get burned. I wonder if they are still selling this model with the meltable knobs.
CPolk on 2012-02-06:
I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please
include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk
Online Outreach Escalations Manager
Electrolux Major Appliances, North America

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Stinky (New) Air Conditioner & Oven Handle That Broke In Two! Frigidaire - Never Again!
Posted by on
EAGAN, MINNESOTA -- I have had problems with 2 Frigidaire appliances, bought within a couple of years of each other. I can tell you that their "Customer Service" Department" would more aptly be called "Customer NO Service". These people obviously do not care about customer relations. I am completely fed up!

I purchased a Frigidaire "in wall" air conditioner that smelled like fish, from the day it was installed. I got it at the end of the summer & the store I got it from told me it was due to it being new, so to use it for the rest of the summer & call the following year, if the smell remained. All wiring is fine, so that is not where the smell is coming from. The following summer, immediately, the smell was back, I called the store I bought it from, to find they were bought out by another appliance store. I called that appliance store & was advised Frigidaire would likely not cover it & even though I had purchased an extended warranty, it would not be considered a warranty issue. They they advised me to try calling Frigidaire. I called and Frigidaire "customer service", pretty rudely advised me that an odor was not a warranty issue. When I said it was like this from the day it was installed, I was told that a mouse crawled in, or a bird flew in, and died inside, after installation, so it was MY fault and MY problem.

When I told them this could not have happened, because my air conditioner vents onto my 3 season porch (it has both screens & windows), I was told it still was not a warranty issue and they would not do anything about it, period. I then called the dealer back & spoke to the owner about this. He agreed with me, that due to my screened & windowed porch, a mouse or bird would not have entered the unit, while it was in my possession. He suggested if it was a dead animal or bird, it would more likely have gotten into the unit at the factory, prior to being cartoned. He told me he could pick up the air conditioner, open it up & clean it well, but that he would have to charge me, as he was sure Frigidaire would not take any responsibility for this. I then entered all info on this issue on the Frigidaire website (place where you can email "customer service". They never responded to me, at all.

So, with a 3rd summer approaching, I am forced to call the dealer to have them pick up the A/C, clean it and return it. I expect this will cost me approximately $100 - if not more. Now yesterday, the oven handle on my $700.00, 4 year old Frigidaire range/oven, snapped off and broke in two! From reading other complaint websites, I see this is a pretty common problem with Frigidaire cheap plastic oven handles & I also know they won't do anything about that, either. I realize the range/oven is out of warranty, but I have never in my life had an oven handle break in two and I have used some very, very old range/ovens in my substantial lifetime.
     
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madconsumer on 2008-04-20:
if the order was there from the beginning, why did you not return it then? I agree, an order is not a warranty issue.

a handle on a 4 year old appliance can break any time. there could be many reasons it could have broke.
Hugh_Jorgen on 2008-04-20:
Just a thought - does the A/C produce water when it runs? If the unit isn't angled ever so slightly so the water can drain out the back, it might be pooling in the unit and producing the odor.
madconsumer on 2008-04-20:
hughm that is a good cause for smelly ac. (vh)
Slimjim on 2008-04-20:
At least $100 would be conservative if they are picking it up and bringing it back. A larger unit may require two men and I'd say you are looking at more like $300. If you can't do this alone, get one or more friends to do it for you and pull the a/c out of its sleeve yourselves. Yank on the front and it should slide right out of the sleeve attached to the wall. All the components will be exposed and you can see you yourself if anything is in there. BTW, mice can get into anything and require the most ridiculous of small openings, which sometimes they create themselves.
chimera on 2008-04-29:
You are lucky that your air conditioners worked at all. Several years ago, we bought 3 Frigidaire in-wall air conditioners - two of them were DOA. This was of course after picking then up, then having help lifting them into place. Then we had to have help in taking them out - the sleeves were now in place so we could not buy another brand without great additional expense. This meant another trip to the appliance dealer - they were no help - return the non-functioning ones, get new ones, more help in lifting them????

My guess is that Electrolux is distancing themselves from the Frigidaire brand due to the quality issues,as they have not added a press release to their website since 2006. Beware Electrolux appliances, I suspect they are simply "Frigidaire" in "Electrolux" clothing.
Chris Polk on 2008-09-18:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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Oven Breaks after 1YR and 4 Months
Posted by on
Rating: 1/51
STOCKHOLM -- I'm looking at spending $300 overall in replacing the computer board on this "appliance" after only 1 year and 4 months. The unit was hardly ever used. What a disappointment. The unit cost about $900. I am contacting the company and the dealer to learn of any assistance that might be available. I'm giving them a low rating but do not know yet if that opinion will change. I'm even more upset that there was an indication right around a year that something was wrong but the guy who installed it recommended shutting off the electricity so it could "reset" and because the unit is used so infrequently and the problem is intermittent, I didn't realize till now that that was just a waste of time.
     
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Chris Polk on 2013-08-01:
Good Morning stan.teitelbaum,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.


I would like to research your appliance and account to determine if there is any more I can due to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.


Thank you in advance for your patience and willingness to provide us with this necessary information.


Best regards,

Chris Polk
Online Outreach Representative
stan.teitelbaum on 2013-08-01:
Fridgidaire was very accommodating given my situation. My dealer says their reputation is good. I'm happy with the outcome.
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Frigidaire Gallery Series Stove - The Worst Ever!
Posted by on
Rating: 1/51
We purchased our Frigidaire glass top stove in July of 2011 (Model #LGEF3045KFE). Within 6 months it started showing "symptoms". Whenever we used two burners and the oven at the same time the entire unit would shut down. After cooling down (and flipping the breaker switches for the stove circuit), the stove would "re-set" and we'd be able to use it again (as long as we only used one burner and the oven).

This happened a few times the first year; it happened a few more times the second year. I kept thinking I didn't have a larger enough circuit breaker for the stove, until it happened again for the last time. The stove will not reset. NONE of the burners or the oven work.

That's when I went online and found out that there were a lot of people complaining about the same problem. When I contacted Frigidaire, they said it was MY problem, since the 1-year warranty period had expired, even though my stove had started showing problems DURING the warranty period.

Frigidaire has refused to stand by its poor quality product. As a result, I will NEVER buy anything made by Frigidaire ever again. I am telling all of my friends to stay away from their products, because of their shoddy workmanship, lousy customer service, and useless warranty.

Appliances should last for 10-20 years before breaking down. I've been a homeowner for 30 years. I have NEVER had to fix ANY of my appliances - until I bought a Frigidair. Never again.
     
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JoeKay on 2013-07-10:
Welcome to the 21st century. Any and all appliances sold these days have a potentially short lifespan regardless of whether they are high end or low end. These days, I check my stars before I proceed to purchase an appliance, Its about all you can do. They are complicated compared to the stuff you got 30 years ago, and unfortunately are composed of parts manufactured god knows where, with quality control that is all to often stone age. As a rule of thumb, if mercury is in your second fifth or twelfth house, especially if it is afflicted by Saturn or uranus, hold off the purchase til the aspects change. Good luck.
Chris Polk on 2013-07-10:
Hello marty5231,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.

I would like to research your appliance and account to determine if there is any more I can due to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.

Thank you in advance for your patience and willingness to provide us with this necessary information.

Best regards,

Chris Polk
Online Outreach Representative
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Frigidaire Customer Service is the WORST!!!
Posted by on
I purchased a Frigidaire Wall Oven along with several other Frigidaire appliances for my brand new Kitchen several years ago. The touch panel on the front of the oven has failed and when I inquired about a replacement part I was told that the part was NO LONGER AVAILABLE. In researching new ovens, I find that Frigidaire still makes the very same wall oven, with the very same touch panel. The problem is that their system does not show that the new touch panel is an acceptable substitute to my model. To support my case, I went to Lowe's and had them show me the documentation for the new oven. The wiring diagrams and the specifications are identical. I contacted Frigidaire customer service to have them give me a contact in their Engineering Group so I could verify the compatibilty between the parts. The customer service person (Mrs. Jones) insisted that I could not speak to anyone in Engineering and refused to contact them for me. Her position was that if their system didn;t show it was compatible, it wasn't. She would not elevate my call to a supervisor and continued to tell me that the new touch panel was not compatible.

TO make a long story short, I went back to Lowe's and talked them into letting me take the front panel off and pull the touch pad off. The manufacturer (not Frigidaire) has a sticker on the pack with their part number on it. When I compared the part number of the new touch pad to mine, IT WAS THE SAME PART NUMBER!! I've ordered the new touch panel and I guarantee you that I will have my oven fixed as soon as it arrives, unless Frigidaire marks the new touch pad as NO LONGER AVAILABLE!!!
     
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Venice09 on 2011-11-30:
Sounds like they wanted you to buy a new oven.

Good for you for outsmarting them!

Great review!
At Your Service on 2011-11-30:
Hopefully the touch pad is the defective part and everything will be compatible.

If you have a chance Jeff, why not post the part number here in case someone will come across the same problem?
onlooker on 2011-11-30:
If something goes wrong with that touch pane, or that oven - and there is any injury or damage to your home, any property or person/s - you could have little to no recourse to insurance or response from any of the companies involved.
I understand the feelings involved with the replacement. But you might not want to 'play with fire'
Please be very careful
At Your Service on 2011-11-30:
Good point onlooker.
Venice09 on 2011-11-30:
It's a shame Frigidaire gave the customer no other choice.
CPolk on 2011-12-01:
Jeff,

I would like to speak with you directly if you don't mind emailing me at your convenience. This is definitely not how Frigidaire wants our consumers to be treated. We value your time and experience with our products and services. I would definitely like to research if there are any other options available for you.
Please email me at Chris.Polk@Electrolux.com with your model/serial number, current problem, your name and address information.

Thank you in advance for your time and cooperation,

Chris Polk
Online Outreach Dept
Electrolux Major Appliances, N.A.
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Who Is The CEO Of Frigidaire?
Posted by on
He should be ashamed of himself, to allow these products on the market! I bought a newly renovated place, and the sellers had put in all new Frigidaire appliances. THANK GOD I paid the extended warranties. I am on a first-name basis with the repair guys, and I have all their cell phone numbers. I have this recurrent dream that I meet the CEO of Frigidaire and put him in his place on the spot.

These are the biggest piece of crap appliances, and I think that for what I paid for the warranty over the past 3 years, I could have bought all new GE profile appliances.
     
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SilverWngs71 on 2009-03-16:
Not sure who the CEO of Frigidaire. However, as of 2008 GE announced they will no longer be making appliances due to the downward slope in sales. Not sure who is going to be producing the GE appliances or what name they will be under. As of last word in August Whirlpool had no intention of purchasing the GE line.

Also most appliances now only carry a one year warranty and any replacements would be handled by the extended warranty company not Frigidaire. Most extended warranty companies are 3rd party companies. They are not part of the dealer nor the MFG of the appliance.

Good Luck.
Sparticus on 2009-03-16:
Frigidaire is owned by Electrolux. The CEO is Keith R. McLoughlin.
qualityappliance on 2009-03-16:
It could be that the extended warranty is through GE. They sold a lot of them in the past, I believe it's only the smaller independent dealers and Home Depot still selling for them.

It also seems possible that you have Sears/A&E trying to perform the repair which could be why you know them so well.
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Oven not reaching the set temperature
Posted by on
CARTERVILLE, MISSOURI -- We built a new house and moved into it in September. Appliances were purchased in July. In November I called for repair on my oven because it was not reaching the set temperature when the beep went off notifying me it was preheated. The repairman was less than your friendly repairman. I told him the problem and he said I needed new controls and he would order them.. He came back, put in the new controls and left. He never bothered to check to see if the problem was solved. Due to the holidays and sickness I was not able to call him back until January. He came back and told me nothing was wrong. The oven was made for people who were in a hurry and it was not set up to reach the desired temperature when the controls said it had. The temperature would be from 25 to 50 degrees off. I got an oven thermometer and used the oven with it. I contacted the company from whom we bought the oven. The salesperson said surely this was not true. He referred me to another repair company who told me the oven doesn't reach the desired temperature for about 30 to 45 minutes even though the oven indicates it is preheated in about 10 to 15 minutes.

I like to enter contests and my last oven was very accurate. This one has been a nightmare and it looks like I am stuck with an unreliable oven. I have called Electrolux and complained but, of course, I didn't talk with a person so I assume I will never hear anything.

Very unhappy with Frigidaire.
     
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madconsumer on 2008-02-12:
many ovens have a temperature set control. this allows the oven temperature to be adjusted to meet the set temps. look in the repair book that came with the oven, and see if it has one.
Chris Polk on 2008-02-26:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on my3cents.com.
I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
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Heating element
Posted by on
The back end of the heating element is lying on the floor of the oven. It is burning into the oven. The customer service representative told me this should not happen unless the heating element has been tampered with but it hasn't been touched. I'm not sure if this is dangerous or not. The Rep was supposed to call me back to let me know if brackets for the heating element could be purchased and installed to lift the element off the floor of the oven.

Does anyone know if this can be done?
     
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Venice09 on 2011-11-20:
Is this a new oven? Was the heating element always that way or did it fall? I wouldn't use the oven until its serviced or it might not be repairable.
At Your Service on 2011-11-20:
Venice is right (Did I say that?). Normally the Cal-rod, or baking element that you're speaking of, is held up and in place by stand-offs. It's worth it to pay a service tech to come out and confirm the element is in place and being used properly.
Slimjim on 2011-11-21:
Agreed. At least call Frigidaire service and inquire if a call is needed or at least, what they say. I can't fathom that is supposed to be like that.
2cent-er on 2011-11-21:
If this is a new oven, the unit,somehow, got bent. if older unit it's probably going bad and is warping due to one failing portion of it is getting too hot. bright spot on unit? needs replacement.
swimjim on 2011-11-22:
This is not safe or how this is supposed to be set up.
Starlord on 2011-11-22:
We had an electric range oven go bad once. Crystal was fixing dinner, and the oven started sparking and smoking. The heating element had burned through at one point, and was ferblungit. It simply unplugged from it's connection, and a short time with the yellow pages found a replacement element for twelve dollars. the dinner was saved. Good luck.
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Frigidaire Oven Problems
Posted by on
I purchased a home last year with a Frigidaire electric range/oven. It seems to be fairly new, (4 years old) according to the owner's manual and the repairman. I was roasting in the oven when the temperature kept rising. It would not cut off. I was afraid the oven was going to explored. I turned the breaker off until I could have someone look at it for me. He checked it out and it seemed to be working fine. He thought it was the electrical panel. He said it would cost $450.00 to replace. I wanted to check around first because I thought that seemed too high and I could probably buy a new one for a little bit more.
So for about a month it worked fine, then last week I was roasting a chicken and the oven started beeping. The same problem occurred with the temperature gauge. Now when I turn on the breaker the oven will come on even if I have not turned the oven or stove on. The oven will start itself and the temperature keeps going up. It seems like this product has a lot of problems and I don't think I would ever buy this product or any product from Frigidaire.
     
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MSCANTBEWRONG on 2009-09-23:
Did you check to see if the delay is switched on?
sabbygirl on 2009-09-24:
I am not sure what you are talking about. Where is the delay switch and why would it be off?
MSCANTBEWRONG on 2009-09-24:
My stove/oven has a delay feature that allows you to set the oven to come on at a specific time and cook for whatever time limit I program. I was just wondering if your oven has the same feature and may be set to automatically come on with no shut off time.
sabbygirl on 2009-09-24:
The element come on automatically and will not shut off until the F1 flashes, the temperature will continue to rise until the breaker is switched off. The oven indicates that it is off but it obviously is not. And no, I don't have that feature on my oven.
MSCANTBEWRONG on 2009-09-24:
Oh. Hopefully you'll get the issue resolved. Good luck to you!
tenderbrown87 on 2010-01-21:
The same thing has happened to my stove and also one of my coworkers stoves as well
Luckydays on 2013-04-05:
I bought Frigidaire stove 4.5 yr ago, just now the broiler and bake feature didn't work and give no heat. I went to Home Depot asking for advise, as they don't't carry Frigidaire, they suggested me to buy a new stove, replace the Frigidaire with GE
kelly on 2014-01-22:
my oven shuts off by itself it says f1 and f3 don't know what that is but my oven stops working can anybody tell me what that is is my oven finished over a easy fix I need my oven
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