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My Frigidaire slide in range/oven exploded!
Posted by on
FLORIDA -- Frigidaire model # ples389ecg, professional series.

It has now been 7 weeks since I came home to my kitchen that nearly burnt down. The model range listed above seems to have caught fire on the right rear burner while no one was present in the home. The range had not been used for five days.

The range appears to have caused a near fatal fire. There are burn marks on my ceiling, a melted range hood, burnt cabinets and walls. By some miracle I did not lose my house that day. I also have 2 dogs that were home at the time and they could have burnt up as well.

Whenever I tell this to people they are shocked, except for the people at eltrolux, (they manufacture Frigidaire or insure them I don't know for sure)

Which leads me to wonder, has this happened to others??? If so, I am interested in what luck you had resolving this situation. I appear to be stuck in bureaucratic hell with no end in sight. Please help.

And for those of you who are thinking of buying this product, all I can say is, I wish I had done more research before falling in love with the look of the professional series.
     
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User Replies:

Anonymous on 2007-09-12:
Wow, this is a new one on me !
Anonymous on 2007-09-12:
So what is happening?
Is the factory helping you?

Is it electronic ignition?Was the burner left on by mistake?

More info!!!!!
Anonymous on 2007-09-12:
Spontaneous combustion?
kimmie861 on 2007-09-12:
No, the burner was not left on. A repairman for Electrolux came out to look at the range and determined that it just explogded, he also said he checked all wiring coming from house and there was no problem with that either. They basically have no idea why the thing blew up, however it was obvious it had not been left on. How, I don't know, that's what the repair guy said.
Anonymous on 2007-09-12:
Is this gas or Electric?

This is strange.
Anonymous on 2007-09-12:
Sounds like a short on the install. Did a qualified contractor put the unit in?
kimmie861 on 2007-09-12:
It is electric, as far as installing - all you have t do is plug it in.
Anonymous on 2007-09-12:
Yeah,but some installers don't tighten the cords down properly to the terminal block,and that can cause a short.

Granted it will mainly just fry the cord,and block.It can fry the whole wiring harness.
Frenchie on 2007-09-12:
Too many unanswered questions. Explosion? Who said it was? Doesn't seem as such for what exploded? Did fire dept make a report or did you just come home and find this? You said you just plug it in. Is it into a 220v or 120v outlet? Was the outlet there previously or had it just been recently installed. Had you used the unit before? Perhaps you forced the plug into the wrong outlet voltage. Could have been a defective timer or a couple of other things, but something doesn't add up. Is your insurance paying for the damage or the stove people? I don't understand why the circuit breaker didn't trip? Just too many questions and no way to answer without knowing much, much more.
CrazyRedHead on 2007-09-13:
The same thing happened to my GE sensor microwave a couple of years ago. I woke up at 5am and it was on fire. There was a plastic tray of cookies (no foil anything) in it and it just turned itself on and burnt up. Luckily I woke up that morning early, I had surgery that day, or else it could have been worse, what with 5 kids in the house. This is why I have renters insurance with more than enough coverage, but nothing can replace my children.

Although it was out of warranty by about a year and I no longer had the receipt they still reimbursed me for it. I was surprised that they did anything, I had called them to warn them of the problem and to have quality pay closer attention and they went further than I expected.
kimmie861 on 2007-09-13:
OK, as I said the repair guy came out and determined that All wiring coming from my house as well as the unit was perferctly fine. The circuit breaker did trip, that's probably what saved my house from burning down. Since this is such a freak thing I wanted to know if this has happened to anyone else, I am not asking for people to solve the problem for me. I also saw where another lady had written and hers caught fire in the middle of the night
and was shooting glass out of it. My concern is for people who have children. I have a daughter, and if she had been walking by when this occurred she could have been killed. Also, I know there was some type of explosion since there was glass stuck in my wall (from the glass cook top) and you can also tell by the way the burn marks appear on the wall. Also, if there was problem with the wiring, it would have been apparent sooner, I have had this appliance for six months.

Thanks to everyone for writing in. I appreciate it.
Frenchie on 2007-09-14:
You clarified some of this when you now state it had a glass cooking top. I would be willing to be that a sensor went bad, shorted somehow.

When the heat rose to an extremely high tempature it cause
the "explosion" of the glass. It had to expand and crack.
Something didn't turn off the burner (or it might have been a short in the oven) --lots of wires inside these units. Then when the heat transferred back to the safety breaker it tripped. I firmly believe someone with some common sense could figure out what happened. Good luck.
OP on 2007-10-12:
Thank you for sharing your story. I recently was using the back burner of my stove when the front burner turned on. The control knob was in the vertical OFF position. I actually burned my elbow which just grazed across the ceramic top as I was stirring my soup on the back burner. Because I bought my range 15 months ago Electrolux will do nothing, but I am sending a formal complaint to them and copying my states (NY) atty general. Did you get anywhere with electolux? I have an extended warranty through the store that I bought the range through, but I am concerned because I feel that this is a design flaw and I feel that it doesn't matter how often you "fix" it. Electrolux does not seem to care about correcting this problem for future sales.
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We pulled out our lower heating element in our Frigidaire professional series convection oven and now the oven will not heat even
Posted by on
We pulled out our lower heating element in our Frigidaire professional series convection oven and now the oven will not heat even the broiler - help. What is the fix???
     
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Anonymous on 2010-01-19:
Probably on the same circuit so with the lower one out the broiler won't work either or perhaps a safety feature. Put it back in and see what happens.
PepperElf on 2010-01-20:
pro ++

you might want to consider getting a professional repair person in to help you

and ... I would suggest not pulling the element out again unless this is something you've been trained on how to do.
CrazyRedHead on 2010-01-20:
You may just have completely voided your warranty, since you are not an authorized repair person to be working on your appliance.
Slimjim on 2010-01-20:
I'm having to agree with Pro. Why is the element out? You've broken a circuit and the oven must have a safety or issue recognizing such, shutting the broiler down too. Pro's answer was pretty spot on. Put it back in. If it burned out, put a new one in.
Crazy, poster never said it was a new range under warranty. I would hope not anyway, as you would be correct.
Anonymous on 2010-01-20:
Sweep the coils!

Signed, Slim. *tears*
Slimjim on 2010-01-20:
I'm just educated guessing zz. As you know, my expertise reflects the lessons I've learned under the tutelage of that appliance master who was nthebiz many moons ago. Hence my training focuses more on window fans and rubberized accessories for washers that like to bust a move.
Anonymous on 2010-01-20:
I concur wholeheartedly.
"Alex, can I have a 'K' for Kelletts?"
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How to clean the oven glass in my range
Posted by on
FAIRMONT, WEST VIRGINIA -- I would like to know how to clean the glass in my range door. I love my range, but this is very unsightly and I can't stand it. Please help me as to how to clean this. Thanking you in advance.
     
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Eloise on 2009-08-04:
I use a paste of baking soda and water to deep clean and a spray bottle (1/2 water 1/2 vinager) for everyday cleaning. The cool thing is I don't have to use icky chemicals. Hope this helps.
BokiBean on 2009-08-04:
Mine has a double pane and its grody in between the panes. I hate it!
qualityappliance on 2009-08-05:
It is more than double pane, usually they have 4 layers of glass. If something gets spilled in the vents and goes between the glass panels the only way to clean it is to disassemble the door and clean each piece. If it has been cooked on it may not come all the way clean.

Good Luck.
BokiBean on 2009-08-05:
quality, thanks so much! Helpful info.

I was kind of dreading that answer though.. I'm afraid if I disassemble the door, I'll be cleaning it and break one of the panes.

I think I'll put up with the grodiness for a little while longer.
PepperElf on 2009-08-05:
I wonder if you can get it cleaned by the company
it might not be free but... they might have the ability to do it better than any of us can
qualityappliance on 2009-08-06:
If you disassemble the door, or have it done, make sure that the glass is put back in the same way it came out and in the same order. There is an inside and an outside on some of the pieces of glass. I know it sounds funny, but it's true.
BokiBean on 2009-08-06:
I'll probably just suffer with cleaning the two sides I can get to and living with the dingy inside. I'm not motivated like that.. ;)

At one point, we had a screw that kept coming loose and the door itself would start to separate, but hubby put in a longer screw and now it holds together. If that happens again, I MIGHT clean the inside glass, and I'll keep what you said in mind.

VH.
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Poor Door Mount
Posted by on
SAN ANTONIO, TEXAS -- My oven is not that old and the door will not close or seal properly. It looks like the metal where the door connects is week it can not be adjusted. Looks like a manufacturer fault.

Jim
     
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User Replies:

Sparticus on 2007-03-23:
How old is it? Most manufacturer warranties would cover any defects within the 1st year...
MRM on 2007-03-23:
Well, just don't ponder around. Contact your appliance's manufacturer before your warranty expire. HURRY!
Anonymous on 2007-03-23:
Have you looked up your product model online?
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