FLORIDA -- Frigidaire model # ples389ecg, professional series. It has now been 7 weeks since I came home to my kitchen that nearly burnt down. The model range listed above seems to have caught fire on the right rear burner while no one was present in the home. The range had not been used for five days. The range appears to have caused a near fatal fire. There are burn marks on my ceiling, a melted range hood, burnt cabinets and walls. By some miracle I did not lose my house that day. I also have 2 dogs that were home at the time and they could have burnt up as well.
Whenever I tell this to people they are shocked, except for the people at Electrolux (they manufacture Frigidaire or insure them I don't know for sure), which leads me to wonder, has this happened to others??? If so, I am interested in what luck you had resolving this situation. I appear to be stuck in bureaucratic hell with no end in sight. Please help. And for those of you who are thinking of buying this product, all I can say is, I wish I had done more research before falling in love with the look of the professional series.
I purchased a Frigidaire Wall Oven along with several other Frigidaire appliances for my brand new Kitchen several years ago. The touch panel on the front of the oven has failed and when I inquired about a replacement part I was told that the part was NO LONGER AVAILABLE. In researching new ovens, I find that Frigidaire still makes the very same wall oven, with the very same touch panel. The problem is that their system does not show that the new touch panel is an acceptable substitute to my model.
To support my case, I went to Lowe's and had them show me the documentation for the new oven. The wiring diagrams and the specifications are identical. I contacted Frigidaire customer service to have them give me a contact in their Engineering Group so I could verify the compatibility between the parts. The customer service person (Mrs. **) insisted that I could not speak to anyone in Engineering and refused to contact them for me. Her position was that if their system didn't show it was compatible, it wasn't. She would not elevate my call to a supervisor and continued to tell me that the new touch panel was not compatible.
To make a long story short, I went back to Lowe's and talked them into letting me take the front panel off and pull the touchpad off. The manufacturer (not Frigidaire) has a sticker on the pack with their part number on it. When I compared the part number of the new touchpad to mine, IT WAS THE SAME PART NUMBER!! I've ordered the new touch panel and I guarantee you that I will have my oven fixed as soon as it arrives, unless Frigidaire marks the new touchpad as NO LONGER AVAILABLE!!!
I purchased a home last year with a Frigidaire electric range/oven. It seems to be fairly new (4 years old), according to the owner's manual and the repairman. I was roasting in the oven when the temperature kept rising. It would not cut off. I was afraid the oven was going to explored. I turned the breaker off until I could have someone look at it for me. He checked it out and it seemed to be working fine. He thought it was the electrical panel. He said it would cost $450.00 to replace. I wanted to check around first because I thought that seemed too high and I could probably buy a new one for a little bit more.
So for about a month it worked fine, then last week I was roasting a chicken and the oven started beeping. The same problem occurred with the temperature gauge. Now when I turn on the breaker the oven will come on even if I have not turned the oven or stove on. The oven will start itself and the temperature keeps going up. It seems like this product has a lot of problems and I don't think I would ever buy this product or any product from Frigidaire.
The back end of the heating element is lying on the floor of the oven. It is burning into the oven. The customer service representative told me this should not happen unless the heating element has been tampered with but it hasn't been touched. I'm not sure if this is dangerous or not. The Rep was supposed to call me back to let me know if brackets for the heating element could be purchased and installed to lift the element off the floor of the oven. Does anyone know if this can be done?
We pulled out our lower heating element in our Frigidaire professional series convection oven and now the oven will not heat even the broiler - help. What is the fix???