FLORIDA -- Frigidaire model # ples389ecg, professional series. It has now been 7 weeks since I came home to my kitchen that nearly burnt down. The model range listed above seems to have caught fire on the right rear burner while no one was present in the home. The range had not been used for five days. The range appears to have caused a near fatal fire. There are burn marks on my ceiling, a melted range hood, burnt cabinets and walls. By some miracle I did not lose my house that day. I also have 2 dogs that were home at the time and they could have burnt up as well.
Whenever I tell this to people they are shocked, except for the people at Electrolux (they manufacture Frigidaire or insure them I don't know for sure), which leads me to wonder, has this happened to others??? If so, I am interested in what luck you had resolving this situation. I appear to be stuck in bureaucratic hell with no end in sight. Please help. And for those of you who are thinking of buying this product, all I can say is, I wish I had done more research before falling in love with the look of the professional series.
The back end of the heating element is lying on the floor of the oven. It is burning into the oven. The customer service representative told me this should not happen unless the heating element has been tampered with but it hasn't been touched. I'm not sure if this is dangerous or not. The Rep was supposed to call me back to let me know if brackets for the heating element could be purchased and installed to lift the element off the floor of the oven. Does anyone know if this can be done?
We pulled out our lower heating element in our Frigidaire professional series convection oven and now the oven will not heat even the broiler - help. What is the fix???