EAGAN, MINNESOTA -- I have had problems with 2 Frigidaire appliances, bought within a couple of years of each other. I can tell you that their "Customer Service" Department" would more aptly be called "Customer NO Service". These people obviously do not care about customer relations. I am completely fed up!
I purchased a Frigidaire "in wall" air conditioner that smelled like fish, from the day it was installed. I got it at the end of the summer & the store I got it from told me it was due to it being new, so to use it for the rest of the summer & call the following year, if the smell remained. All wiring is fine, so that is not where the smell is coming from. The following summer, immediately, the smell was back. I called the store I bought it from to find they were bought out by another appliance store. I called that appliance store & was advised Frigidaire would likely not cover it & even though I had purchased an extended warranty, it would not be considered a warranty issue.
They then advised me to try calling Frigidaire. I called and Frigidaire "customer service", pretty rudely advised me that an odor was not a warranty issue. When I said it was like this from the day it was installed, I was told that a mouse crawled in, or a bird flew in, and died inside, after installation, so it was MY fault and MY problem.
When I told them this could not have happened, because my air conditioner vents onto my 3 season porch (it has both screens & windows), I was told it still was not a warranty issue and they would not do anything about it, period. I then called the dealer back & spoke to the owner about this. He agreed with me, that due to my screened & windowed porch, a mouse or bird would not have entered the unit, while it was in my possession. He suggested if it was a dead animal or bird, it would more likely have gotten into the unit at the factory, prior to being cartoned.
He told me he could pick up the air conditioner, open it up & clean it well, but that he would have to charge me, as he was sure Frigidaire would not take any responsibility for this. I then entered all info on this issue on the Frigidaire website (place where you can email "customer service"). They never responded to me, at all.
So, with a 3rd summer approaching, I am forced to call the dealer to have them pick up the A/C, clean it and return it. I expect this will cost me approximately $100 - if not more. Now yesterday, the oven handle oh my $700.00, 4-year-old Frigidaire range/oven, snapped off and broke in two! From reading other complaint websites, I see this is a pretty common problem with Frigidaire cheap plastic oven handles & I also know they won't do anything about that, either. I realize the range/oven is out of warranty, but I have never in my life had an oven handle break in two and I have used some very, very old range/ovens in my substantial lifetime.
The back end of the heating element is lying on the floor of the oven. It is burning into the oven. The customer service representative told me this should not happen unless the heating element has been tampered with but it hasn't been touched. I'm not sure if this is dangerous or not. The Rep was supposed to call me back to let me know if brackets for the heating element could be purchased and installed to lift the element off the floor of the oven. Does anyone know if this can be done?
We pulled out our lower heating element in our Frigidaire professional series convection oven and now the oven will not heat even the broiler - help. What is the fix???
CARTERVILLE, MISSOURI -- We built a new house and moved into it in September. Appliances were purchased in July. In November I called for repair on my oven because it was not reaching the set temperature when the beep went off notifying me it was preheated. The repairman was less than your friendly repairman. I told him the problem and he said I needed new controls and he would order them. He came back, put in the new controls and left. He never bothered to check to see if the problem was solved. Due to the holidays and sickness I was not able to call him back until January. He came back and told me nothing was wrong.
The oven was made for people who were in a hurry and it was not set up to reach the desired temperature when the controls said it had. The temperature would be from 25 to 50 degrees off. I got an oven thermometer and used the oven with it. I contacted the company from whom we bought the oven. The salesperson said surely this was not true. He referred me to another repair company who told me the oven doesn't reach the desired temperature for about 30 to 45 minutes even though the oven indicates it is preheated in about 10 to 15 minutes.
I like to enter contests and my last oven was very accurate. This one has been a nightmare and it looks like I am stuck with an unreliable oven. I have called Electrolux and complained but, of course, I didn't talk with a person so I assume I will never hear anything. Very unhappy with Frigidaire.
FLORIDA -- Frigidaire model # ples389ecg, professional series. It has now been 7 weeks since I came home to my kitchen that nearly burnt down. The model range listed above seems to have caught fire on the right rear burner while no one was present in the home. The range had not been used for five days. The range appears to have caused a near fatal fire. There are burn marks on my ceiling, a melted range hood, burnt cabinets and walls. By some miracle I did not lose my house that day. I also have 2 dogs that were home at the time and they could have burnt up as well.
Whenever I tell this to people they are shocked, except for the people at Electrolux (they manufacture Frigidaire or insure them I don't know for sure), which leads me to wonder, has this happened to others??? If so, I am interested in what luck you had resolving this situation. I appear to be stuck in bureaucratic hell with no end in sight. Please help. And for those of you who are thinking of buying this product, all I can say is, I wish I had done more research before falling in love with the look of the professional series.