My husband and I purchased the fridge last November to match the range we had purchased the previous year. As a child I remember that my mother had always purchased Fridgidaire products and was very happy with them. We loved the range we bought and wanted a fridge to match so we were insistent on the stainless steel and not the painted one. I am very disappointed with the fridge.....the shelves are plastic and bow in the middle when heavier items are placed on them, we never had this problem with our previous fridge as it had REAL glass shelves. Also, the crisper drawers are not deep enough to even accommodate a stalk of celery so when I purchase one I have to trim it down considerably to fit it in the drawer.
Not the design quality I was expecting from this company.
HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.
That part won't be in for 7-14 business days the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said oh well. I called Electrolux and they said we can overnight the part. I said great. They said we will call you back, they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31.
I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolus told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since I called to start with.
My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over.
I will never buy anything from this manufacturer nor will anyone in my family.
Edit for update: The now is now supposed to be here today. I'm not holding by breath. I have also made a customer review at Lowe's and emailed the head of customer service department.
More: DHL called today and asked for a house number because all they hav is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truly being sorry I couldn't tell it from his tone sounded top scripted for me to be believable. I guess I will see the shipping label for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money.
I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.
Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday,Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.
The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.
I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.
FLORIDA -- I have the same problem with my Frigidaire freezer. Ice inside of a frost free freezer! Have had less than a year and they will not replace the freezer. The tech has tried to fix it but they have said that my freezer is un repairable with this problem.
There is also ice all in the inside of the door itself. I have called Frigidaire many times and when the tech called them Frigidaire told the tech to sit on my door and make it work ( Ha Ha so funny!) The tech had them on speaker phone so I herd everything that was being said but they will not replace a frost free freezer icing up inside!
CALIFORNIA -- Purchased a Frigidaire all-refrigerator, Model FPRH19D7LF from Large Appliance Store in Pleasant Hill, CA, in April 2011 and it quit cooling a couple of weeks ago, after only 3.5 years. I had two appliance repair shops, one a diamond certified shop and the other one suggested by the appliance store inspect the refrigerator. Both said that the sealed coolant system was leaking and that it was not repairable (first shop) and would cost about $700 to 1000 (second shop). Considering the initial refrigerator price of $1400, neither option was possible. As suggested by
Appliance store, I called the Electrolux/Frigidaire service line. They said this refrigerator had a I year warranty and that the sealed system had no warranty and there was nothing more they could do. Wow, Is that what you would expect from a company that has produced appliances for so many years? Well, to say the least, my wife and I are very disappointed in Frigidaire and the large appliance store from which we purchased this product.
LEXINGTON, KENTUCKY -- As a individual living on disability, I was thrilled to purchase my first home 4 yrs. ago. I replaced my Maytag frig with an Energy efficient Frigidaire model. Thought it was the "environmentally right thing to do". Shortly there after piece by plastic piece began breaking. Food freezing in frig part, even on low temp. then water constantly in bottom of the unit floor. Darn me for being stupid. Then last year American Home Warranty Co. replaced my Maytag stackable laundry center with a "top of line 1,299.00 unit. That was August 24ish of 2013. And guess what.... bracket holding barring up broke and whole dryer unit sounded like I had had a bowling ball in it. I was ... ever sent or offered an extended warranty from Frigidaire. Now I know why. Just got quoted 214.49 for one year extra coverage from Sears that only covers up to 500.00 and I still have to pay call fee. WHAT the heck!!! After reading some of these posts about same brand name problems, I am furious! Feel taken advantage of for believing in the two companies that produce these items... in Mexico! Anyone have suggestions for me?
SALT LAKE CITY, UTAH -- 13 months after I purchased Frigidaire Gallery fridge the main circuit board went out and since it was over a year old I ended up paying 150.00 for part of service to have circuit board replaced. Now only 3 years old and a plastic fan in the back of fridge makes a horrible noise every time the fridge turns on. Never again will I buy another Frigidaire product. Also every time ice is made in ice maker one of the cubes sticks and won't pop out so fridge makes a clicking noise and I have to go in and pry out cube so the cycle will start over. So sorry I ever bought it!!!
MONUMENT, COLORADO -- I bought 4 beautiful Frigidaire appliances to compliment my newly remodeled kitchen in 2010. Within the first year, the ice maker in the fridge quit working and the oven had to be serviced (apparently using the self clean overheats the machine causing it to malfunction). Since then, the motor has gone out on the dishwasher and the ice maker has been repaired 3 more times, and, once again, is not working. When I bought my appliances from this well known company with a history of quality products, I never dreamed that they would last less than 4 years. The disappointment from these expensive appliances becomes even more frustrating because the customer service clearly doesn't care about its customers. I will NEVER own another Frigidaire or Electrolux product... ever.
WICHITA, KANSAS -- I have owned my Model# lfuh17f2nwo freezer for 21 months and it slowly started not keeping food cold/frozen. So I called the help line and asked the nice lady for some advise on what maybe wrong?? She asked me to do a Hard reset and I did and it did not help, over about a months time it just worst and worst. Now it does not keep anything close to cold.
The nice lady on the phone asked if I had the Extended warranty and I said I did not buy one as it was a freezer and the ones I have had in the past worked without issues.
Well she was nice and gave me the parts paid for but the labor was mine to pay. Well FYI, depending on what it maybe, $70.00 just to look at it and then it is $120.00 per hour to fix it. So if it takes 1 hour to fix, just in labor I am at 1/3 the price I paid for the freezer. Does anyone make a appliance anymore that stands the test of time anymore?? Sorry to say, once all things moved to Mexico to be built, quality went to south with it...
We purchased a Frigidaire, refrigerator in 11- 2009. Recently the freezer temp does not fall below 25 degrees.This happened days before Christmas and we lost hundred of dollars in meats, frozen foods etc.As a consumer I am very dissatisfied and frustrated. The fridge is 4 years old, my last one lasted over 25 years. We paid $600 for the fridge, its junk, the compressor failed. I had gotten 2 quotes from qualified techs.I am spreading the word to consumer products and all my fellow employees, friends, family, etc not to purchase Frigidaire products. I may even set up a blog and network everyone.We are so fed up and frustrated and now we are forced to purchase another fridge and certainly not Frigidaire on one paycheck, my wife is laid off.
ATLANTA, GEORGIA -- In 2008, I purchased a brand new Frigidaire Side by side refrigerator model # FRS3R4EW4. Since then I have had to hire a repair technician 3 times at the cost of $249.00 each time. I have had to throw out hundreds of dollars worth of spoiled food, mop up water and try to restore damages to my hardwood floors. For what I've lost, I could have purchased another new refrigerator.
There is a design flaw with part # AP3837323. This is the start-run relay, aka "compressor kick starter". Looking at several websites, you will see that this is the first complaint about this refrigerator series. Please don't waste your time trying to call the customer service 800 number. What a joke! They only try to sell you something and record your phone number to sell to telemarketer lists. They also don't speak English and know nothing about appliances or repair issues. Also, be prepared to wait on the phone a long, long time as you hear, "Your call is important to us" repeated many times. This product is sold under several popular appliance names such as, Whirlpool, Kenmore, and a few more.
Also before you buy a frig, make sure it's manufactured in the USA. These are mass produced in Mexico. If you buy one, be prepared to listen to a huge array of vibrating, rattling and obnoxious sounds coming from the back of the frig. Also it would be prudent to buy at least 3 $60.00 relay parts as you will soon need to replace them. PLEASE DON"T BUY THIS PRODUCT!