HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.
"That part won't be in for 7-14 business days", the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said "oh well". I called Electrolux and they said "we can overnight the part." I said "great." They said "we will call you back", they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. "Call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31."
I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolux told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since I called to start with.
My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over. I will never buy anything from this manufacturer nor will anyone in my family.
Edit for update: The now is now supposed to be here today. I'm not holding my breath. I have also made a customer review at Lowe's and emailed the head of customer service department. More: DHL called today and asked for a house number because all they have is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. Finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truly being sorry I couldn't tell it from his tone sounded top scripted for me to be believable.
I guess I will see the shipping label for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money. I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.
Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday, Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.
The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.
I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.
Purchased Frigidaire model # LFHT2117LW8 on 10-22-2013. The unit had a major failure in December of 2014. Through the extended warranty agreement (thank God we bought it) the unit was repaired. It again failed in September of 2015; second time. Now we are fighting with Frigidaire to fix the situation and stand behind their brand. RUN as fast and as far from Frigidaire/Electrolux as you can. We will NEVER buy this brand of anything and suggest you learn from our mistake!
KENTUCKY -- We bought a Frigidaire Gallery side by side Refrigerator in 2011. The tech has been to our house 5 times about this refrigerator. The ice maker has been exchanged 3 times, the "water tube" on back of refrigerator had to be replaced due to leaking all over and once the ice maker clicked all the time & he came out, put a little black rubber piece on the end of the arm of the ice maker (Luckily my husband insists on the extended warranty). Last night, there was the awful noise coming from the refrigerator. It did it twice & quit. This morning it started again & after 3 hours of this unnerving racket it started losing temperature on both sides.
We unplugged it & took all the food out to stand alone freezers (lucky to have room) and a spare fridge in a basement kitchen. I cleaned the thing from one end to the other, emptied all the ice & after about 3 hours we plugged it back up. It is running again & has cooled down. Just waiting for it to start groaning again. I don't trust it. Calling the tech first thing in the morning (this is Sunday). But we didn't learn our lesson since (read on).
In January 2013 we bought a Frigidaire Gallery dishwasher. By November 2013 the "board" had to be replaced since it kept running an "ER" message & the dishwasher would stall. That was replaced 2 weeks before Christmas. This is March 2014 & the same thing has happened twice more, with the tech changing out the board. This last board has been in since Tuesday of this week. This is Sunday & guess what "ER" is showing on the board again today.
I am so sick of fooling with these crappy pieces of junk. We do have extended warranty but was told the Mfgr wanted to replace the board one more time & then they would buy out the balance of our extended contract & issue a new dishwasher. I'd rather they just give me my money back & let me go to another brand. Will NEVER BUY FRIGIDAIRE EVER AGAIN.
JOSHUA, TEXAS -- I bought the Frigidaire Stove in October of 2007 for $898.00. It never worked correctly. In January the display went out, while the burners still worked the oven did not. We called Lowe's, of course they said we had to call the Manufacturer. We did and two weeks later an "Authorized" service tech showed up. He said they oven was wired incorrectly and that caused the outage. He ordered parts and had them sent directly to our home, 2 weeks later they showed up and we called him and waited another week for him to show up and do the repair. He did just that and realized he needed another part. Same story as above.
3 weeks later he had it fixed and we found out that it actually had a fan. We had never heard it before. It worked for 2 days and woke me up from a sound sleep with the fan going full blast. I had to turn it off at the Breaker to get it to stop. We called the Service guy and he showed up a week later. This time he told my wife (I was at work), that it was our electrical system that was causing it and it was out of his control.
I had a Master Electrician come out and check the circuit. He could not believe that the man told us that. He charged me $45.00 to tell me that nothing was wrong. I loaded the stove up and returned it to Lowe's. They would not return it unless I had an Return Authorization from the Manufacturer. I called Electrolux (apparently based in India where English is the third or fourth language), and they said they could not give a consumer an RA number. It had to be given to the Service Tech exclusively. It is all a system designed to stick it to the consumer.
I called another Service Company and told them the situation trying to get some help. They explained to me that the "Authorized Service" groups make their entire living on these terrible products. It is not in their best interests to tell the truth about the Manufacturer. They don't want to bite the hand that feeds them, so to speak. If they told the truth and were honest they would no longer be the "Authorized Service Company". They would be forced to do honest business and actually compete. I will update here as this process goes, In the meantime I suggest that everyone stay away from these companies. Disgusted in Joshua, TX.
I purchased my Frigidaire appliances 4 years ago, and didn't install them in the home for another 6 months. I purchased a kitchen package that included the fridge, oven/range, B/I microwave, and dishwasher. As of today I know have all 4 piece broke. The try for the outside ice maker broken off just months after purchase, and the shelves in the freezer side don't actually fit and sometimes the slip and the rack falls and so does all the items on it.
The Dishwasher was next. The "control box/ panel" went out 18 months after purchase, the part and labor would of ran about 200 dollars. I said no thanks and to this day I have to reset the circuit every time I need to run it. The handle on the microwave just cracked off and to replace it 100 dollars and now the oven went out. Worked yesterday and now nothing. I have not every been so disappointed in a product let alone a brand. This was my first appliance purchase ever and I was putting these items into my first home.
I thought these items would of lasted at least 10 years. I know the appliances in my mom's home have lasted for years. I again cannot express how much these items suck. I will never purchase the Frigidaire brand or any other brand associated to them. Please take my advice and DON'T purchase this brand!!
After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, microwave and stove. Within the first 12 months, the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!
I just came across a review elsewhere in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty and here is their reply: "I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which "Frigidaire will repair or replace any part in the Sealed Refrigeration System..." so why should I have to pay 40 percent?
Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced. Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier, the warranty will start over again from day one."
I wrote them again requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist." Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase but if the warranty is virtually useless, it is even more so.
SALT LAKE CITY, UTAH -- Purchased a set of Frigidaire appliances from RC Willey. From the inception, we experienced problems with grease trapped between the two glass doors. Reported to Frigidaire before the one year manufacturer's guaranty. We received a set of instructions on how to remove the outer door and clean. The appliances are on a vacation home and are not used regularly. We purchased them on 3/10 and on 4/13, the outer glass shatters. Big explosion. Luckily nobody was hurt.
Now we are stuck with an appliance that is 2 years old and we cannot use. The model has been discontinued. One of their reps offered a glass replacement at a cost of $130 with no guarantees that it will not shatter again. We prefer that they haul the appliance away and recondition it. They can resell it once they make it safe. The right thing for them to do is to give us a credit toward the purchase of a new appliance.