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1.3 out of 5, based on 24 ratings and
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Does Anyone Stand Behind Their Work Any More?
Posted by on
This refrigerator was manufactured in February of 2008 (only used since purchase on 8/1/2208) and it has already stopped working. First, the freezer would frost over (supposed to be frost free) and that would cause the refrigerator temperature to rise. Second, the compressor quit working on February 21, 2011. When I called the customer service number and was routed around several times the first thing they want to know is "did you purchase the extended warranty?" It would be nice to see a company actually stand behind its work!

I guess that's what you get when products like this one were "made in Mexico".
     
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trmn8r on 2011-02-26:
Of course the first thing they wanted to know was if you have an extended warranty. Reason being the original warranty is expired. That is how warranties work.

Prior to purchase, you had the opportunity to verify the country of manufacture, and not buy if that was a factor.
leet60 on 2011-02-26:
Sorry to hear your refrigerator died. Frost free freezers work with three basic parts - A timer, a heating coil and a temperature sensor. Every 6 hours or so the timer should turn on the heating coil, once the temperature in the freezer reaches 32 degrees the temperature sensor should turn it off. It sounds as if one of these three parts initially failed, causing your compressor to work excessively, eventually failing.

ticia232 on 2011-02-26:
If your frost free freezer is frosting then something is blocking the airflow in the freezer. I know because the same thing almost happened to me, but I do have an extended warranty and when they fixed the problem they told me about the airflow.
I always keep at least 1/2 inch to an inch from the top of the freezer and if I see frost I move things around. I have had no more problems.
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Run Away Fast
Posted by on
HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.

That part won't be in for 7-14 business days the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said oh well. I called Electrolux and they said we can overnight the part. I said great. They said we will call you back, they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31.

I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolus told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since I called to start with.

My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over.

I will never buy anything from this manufacturer nor will anyone in my family.

Edit for update: The now is now supposed to be here today. I'm not holding by breath. I have also made a customer review at Lowe's and emailed the head of customer service department.

More: DHL called today and asked for a house number because all they hav is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truly being sorry I couldn't tell it from his tone sounded top scripted for me to be believable. I guess I will see the shipping label for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money.

I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.

Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday,Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.

The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.

I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.
     
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sunshyne0203 on 2007-12-03:
IF YOU EVER CLASS ACTION THEM OR HEAR ABOUT A LAWSUIT PLEASE LET ME KNOW. I AM IN THE SAME BOAT AND IT'S 20 DAYS TILL CHRISTMAS and HAVE NO FRIDGE. SUNSHYNE0203@YAHOO.COM Thanks, Kim
ilsamae on 2007-12-04:
I finally called enouh and filed a complaint with the Attorney General of my state and the BBB with their state and they gave me a replacement. It just so happened that Lowe's didn't have that refrigerator in stock so I got a Whirlpool this time and a year's warranty it too. I hope you get it straightened out.
jigsaw on 2008-06-11:
Let me know when youn find an attorney for the class action suit. I have an Electrolux dishwasher that has worked three times since May 19, 2008. They have sent the wrong part 2 times and in the infinite wisdom overnighted me a return part label instaed of the part! I'll never buy another Electrolux appliance either.
olddogbeentaught on 2008-09-03:
I want to know about that Class Action lawsuit if started also.
Michelle on 2014-03-27:
Thank you for this review! Your (horror) story of dealing with "customer service", and believe you me, I'm using that term loosely, is so crazy, it almost doesn't sound true. I can assure everybody out there, IT IS true! Nobody at Frigidaire is willing to do pretty much anything for you, no matter how high the corporate ladder you climb. When they tell you someone will call you back, that is a blatant lie. I'm now in week 2 of waiting for a new part for my 7-month old microwave from the repair company (I was told the part would arrive in 8 days). When I called and complained to Frigidaire about the wait time, their resolution was as follows: "Someone will get back to you within 48 business hours to tell you when the part will be shipped". Yeah, I already got that memo. That's actually worse news than what I got from the repair company! Side note: they never did call me back with that major announcement. I believe the part must be being shipped via donkey, as there is no other believable excuse to explain a 2 week shipping delay in the year 2014. After one of my many complaints, I was told about the HUGE favor they are going to do for me: the installation of the illusive part requires 2 men, and normally I would be responsible for paying for the labor of the second repairman, but they are willing to pay for that. That's the "favor" they are doing for me. They don't listen, don't care, and are obviously reading off a script. I don't know how they sleep at night.
Margie on 2014-06-12:
Same here, spent an hour talking to customer service only to realize it was a scam to get more money for a warranty. I'll be posting my story here shortly. However I plan on spending the rest of my life warning people about the poor quality and what awaste of money frigidaire products are.
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Frigidaire/junk
Posted by on
HIGH POINT, NORTH CAROLINA -- I have a washer and dryer that I purchased from Frigidaire last year. From day one I a have had issues with the dryer not completely drying my clothes. I have called, I have had someone come out and was told that nothing is wrong with the dryer. One night after drying the same
load of clothes six times, I have finally decided that no matter what they, this machine is a piece of garbage. Do you know how
high my electric bill has gone up since I purchased this equipment ? I would like someone to contact me and explain why I am having
these issues. You cannot possibly expect me to believe that it is normal for it to take six cycles to dry an average load of clothes.

I would also like to share with you the experience that I had with their Customer Service department over the last two days. On Tuesday 8/9, I called in to the toll free # and spoke with a young lady by the name of Shaniquia. I explained my situation to her and she trasferred me to someone by the name of Christina. Christina told me to have someone to come over and give me a diagnostic of my machine. She also gave me the names and number of two service agents to contact. I assumed that since this had been an ongoing problem that Frigidaire would pay for this. When I called the agent, I was at that time informed of how much a service call would be and that he would be expecting payment from me at the time of service. On Wednesday, I called your toll free number again and as luck would have it, Shaniquia picked up the phone. Obviously she did not remember me. After explaining the situation to her again, she explained to me that my appliance was no longer under warranty that your company was no longer responsible for service calls. I told her that I understood that, but I would like to speak with someone to express my displeasure in this situation. She then went on to tell me that there was no else that I could speak with. I asked was there a Consumer Affairs department. She said no. I asked was there a corporate office. She said no. I asked was there a supervisor. She said that would be her. I asked if I could speak with her supervisor.
She said that they were not available. I asked if she could put me thought to the person (Christina) who I spoke with on yesterday. She said that she did not know who that was as the number that she transferred me to was not in the same office. My question to her was: if she was able to transfer me to that number, why was she telling me that there was no one else that I could speak with? I told her that I found it extremely hard to believe that a company of this stature would not have anyone else that I could speak to other that on the Customer Service level. This is the same company that in its greating says "welcome to Frigidaire, the world's largest supplier of home aoppliances". I thanked her for her time and we ended the call. I immediately called back and spoke with Kelly who was of all things A SUPERVISOR that Shaniquia told me did not exist!! I explained to Kelly that I really did not feel like going through this entire explanantin again. That I only wanted another contact number or address that I could call and speak with someone about this situation. Before Ms. Jones put herself in a position to discredit herself like Ms. Shaniquia did, I told her that if she was unable to supply this information to please tell me and I would get it off of the internet or through the Better Business Bureau. She gave me the following address:
Electrlux Major Applainces
Customer Care Center
PO Box 212378
Agusta, Georgia 30917


If this is not the correct address, I will soon find out because as soon as I send this letter, I will start researching your coimpany information.


I havehad this appliance for over a year...and true- my warranty has expired. However, I have had two service agents come out and tell me that there is nothing wrong with the appliance. I have contacted the technical department numerous times and have been given troubleshooting tips in order to make sure that my settings were correct. None of these things have been helpful. I have received several extended warranty offers through the mail, and if I were satidfied with this product, maybe I would have taken advantage of those offers. But why would I purchase an extended warranty when I can't even get my appliance fixed through the original warranty? This appliance has NEVER worked properly. I don't know if Technical Support has a record of my calls, but the two service visits are recorded. I have resorted to finally taking my clothes to the laundrymat to dry. Now guess what?? The washer no longer works. I am so disappointed in thiscompany and their customer service department. And Shaniquia should go back and be retrained on Customer Service procedures.

     
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cubmom04 on 2005-11-22:
I have had the same kind of trouble with Frigidaire's "customer service" department. I recommend going to this website: http://www.repairclinic.com/
They have an 800 number to help you troubleshoot the problem with the appliance, and you can purchase the repair manuals and fix the problem yourself by purchasing replacement parts through their site (a far cheaper option than hiring repairmen). I wish I knew about this company 4 years ago, before I started sinking a lot of money into washing machine repairs.

As for Frigidaire, they flat out do not care about their customers. I will never purchase another Frigidaire product, and I make sure I tell every person I know how awful their products are and to avoid them at all costs.
LindseyGrace on 2005-12-21:
I have a Frigidaire dishwasher that I have had problems with since day one also. It does not clean and the top rack continually falls off the track. But the worse part of the whole situation is the so called customer service department. I could go on and on here (and I think I will post my own situation also) but I just had to tell you that you are not the only one. The amount of time that you get put on hold is ridiculous. Then when you get to talk to someone, all they do is take notes and tell you they can't do anthing. They can't transfer you. They told me the refund department does not take calls. Give me a break! Then here we all are with appliances that we've paid good money for that have never worked and we're stuck with them. Not to mention having to deal with people that really don't care if you are satisfied with their product. The kicker is when they ask you at the end of your conversation, "Is there anything else I can help you with today?" Give me a break. I've turned my issue over to the BBB but I found out that several locations are not memebers of the BBB and the two locations I checked out had unsatisfactory ratings due to unresolved issues. I'm wondering if the only way to get through to these companies is to ask someone in television to get involved.
Rob8731 on 2006-05-07:
I had the same problem with Customer Service. They are located in New Delhi, INDIA, and work off of a script. There is no way for the agents to make any decisions if your complaint doesn't fit the script. I answered the "on line" survey after speaking (yelling) with customer service and I did get a call from Mr. Carl Fabian in Augusta GA. He promised me reimbursement for my replacement parts. Haven't rec'd anything yet, but I'm still pessimistically awaiting my refund. I still won't purchase another Frigidaire EVER! I'm smart enough to know when I've learned my lesson. WHAT A SHAME!!!Frigidaire used to be a top notch company.
JetsChris on 2011-02-04:
I feel your pain! Frigidaire/Electrolux is a TERRIBLE company! I have had similar problems and will never again buy one of their products! I am going to attempt to get the word out on the internet to others to NOT invest their hard earned money into Electrolux/Frigidaire products!
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Frigidaire Refrigerator
Posted by on
Rating: 1/51
We purchased a Frigidaire, refrigerator in 11- 2009. Recently the freezer temp does not fall below 25 degrees.This happened days before Christmas and we lost hundred of dollars in meats, frozen foods etc.As a consumer I am very dissatisfied and frustrated. The fridge is 4 years old, my last one lasted over 25 years. We paid $600 for the fridge, its junk, the compressor failed. I had gotten 2 quotes from qualified techs.I am spreading the word to consumer products and all my fellow employees, friends, family, etc not to purchase Frigidaire products. I may even set up a blog and network everyone.We are so fed up and frustrated and now we are forced to purchase another fridge and certainly not Frigidaire on one paycheck, my wife is laid off.
     
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Chris Polk on 2014-01-03:
Good Morning THADEOUSMCKOY,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.


I would like to research your appliance and account to determine if there is any more I can due to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to SocialCare@Frigidaire.com.


Thank you in advance for your patience and willingness to provide us with this necessary information.


Best regards,


Chris Polk
Online Outreach Representative
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Design Flaw Repairs Cost More Than Original Purchase Price
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- In 2008, I purchased a brand new Frigidaire Side by side refrigerator model # FRS3R4EW4. Since then I have had to hire a repair technician 3 times at the cost of $249.00 each time. I have had to throw out hundreds of dollars worth of spoiled food, mop up water and try to restore damages to my hardwood floors. For what I've lost, I could have purchased another new refrigerator.

There is a design flaw with part # AP3837323. This is the start-run relay, aka "compressor kick starter". Looking at several websites, you will see that this is the first complaint about this refrigerator series. Please don't waste your time trying to call the customer service 800 number. What a joke! They only try to sell you something and record your phone number to sell to telemarketer lists. They also don't speak English and know nothing about appliances or repair issues. Also, be prepared to wait on the phone a long, long time as you hear, "Your call is important to us" repeated many times. This product is sold under several popular appliance names such as, Whirlpool, Kenmore, and a few more.

Also before you buy a frig, make sure it's manufactured in the USA. These are mass produced in Mexico. If you buy one, be prepared to listen to a huge array of vibrating, rattling and obnoxious sounds coming from the back of the frig. Also it would be prudent to buy at least 3 $60.00 relay parts as you will soon need to replace them. PLEASE DON"T BUY THIS PRODUCT!
     
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The Worst Experience Ever
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- On May 9, 2013, I was promised full reimbursement of money I paid for different oven than yours. June 18, I was again promised the full reimbursement and while nothing happened I talked to Dee who says, that I will get reimbursement, but in August.

Today 8/5/2013 I talked to Irene and was very unhappy to hear, that I will get reimbursement bur much less I paid. Not to mention that your representative was arrogant and let me stay on line for very long, claiming she needs some help.

Not to mention I wrote a letter on May 10, 2013 and then in July I emailed your customer service and did not get any reply. I expect the full reimbursement which is: $ 236.85 because I did not get any services, nor any help. I consider your representatives very unprofessional a not telling the truth. I was not so disappointed with any other company yet, but with you.
     
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Chris Polk on 2013-08-06:
Good Morning ungerivana,

On behalf of Frigidaire, please accept my humble apologies. We strive to achieve the highest in consumer satisfaction. We certainly would like to investigate this matter further to determine if there is any additional assistance we can provide to you regarding your range appliance.


I ask you to please email me your full name, date of purchase, model#/serial#, and complete contact information and preferences to chris.polk(at)electrolux.com


We look forward to assisting our Frigidaire customers to the best of our ability.


Thank you in advance for voicing your concerns.


Chris Polk
Online Outreach Representativ
Cassandra on 2013-08-08:
I agree with the customer Service being absolutely terrible. Here in Canada it was ten times worse. I have dealt with 4 people already all promising me different things. At one point they sent out parts for my burned stove(yes burned the back literally started on fire) to me. They were not even the right parts. They told me to be quiet and go find someone to install them. The next person Joesph Ocean told me to get 100 report to say that it was indeed the manufacturers fault and then they would go from there, but he refused to call me back or answer my emails. Another lady told me to stop calling and just deal with it and proceeded to tell me that they are only meant to last 5 years.I have been treated absolutely terrible and I suggest for eveyone everywhere to ban them completely. As a consumer we make them rich and give them jobs by purchasing their items. if we all banned them they would have no jobs.
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Outer Glass Shattered. Big Explosion and Lots of Glass Fragments.
Posted by on
Rating: 1/51
SALT LAKE CITY, UTAH -- Purchased a set of Frigidaire appliances from RCWilley. From the inception, we experienced problems with grease trapped between the two glass doors. Reported to Frigidaire before the one year manufacturer's guaranty. We received a set of instructions on how to remove the outer door and clean. The appliances are on a vacation home and are not used regularly. We purchased them on 3/10 and on 4/13, the outer glass shatters. Big explosion. Luckily nobody was hurt.

Now we are stuck with an appliance that is 2 years old and we cannot use. The model has been discontinued. One of their reps offered a glass replacement at a cost of $130 with no guaranties that it will not shatter again. We prefer that they haul the appliance away and recondition it. They can resell it once they make it safe. The right thing for them to do is to give us a credit toward the purchase of a new appliance.
     
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Chris Polk on 2013-06-28:
Good Morning my21777,


On behalf of Frigidaire, please accept my humble apologies. We strive to achieve the highest in consumer satisfaction. We certainly would like to investigate this matter further to determine if there is any additional assistance we can provide to you regarding your range appliance.


I ask you to please email me your full name, date of purchase, model#/serial#, and complete contact information and preferences to chris.polk(at)electrolux.com


We look forward to assisting our Frigidaire customers to the best of our ability.


Thank you in advance for voicing your concerns.


Chris Polk
Online Outreach Representative
Jean Theissen on 2013-09-13:
Unbelievably horrible experience with our fridgidaire Gallery series oven. Bought approx 3 years ago and have had to replace the upper push pad starter and control buttons now for the FOURTH TIME AT $250 EVERY TIME!!! Now ONCE AGAIN it has gone out and I can't even turn on my 'wonderful' oven ON!!!! WHAT an unbelievable piece of garbage this turned out to be. I can't even make a pizza tonight because although the temperature buttons were hit and miss as far as working, (couldn't hit 375 cuz the 7 or 5 didn't work, etc, etc,) and then the broiler pad button quit working, and now I CANNOT TURN THE THING ON, EVEN!! This is after 3x replacing that push pad. Wow 3 years old and have to spend almost double trying to keep it working. Of course all of the problems started after the 1 year warranty expired. If I don't hear from someone in this company I will go on every website I can find and blast this co. to the moon!!!!!!
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Don't Buy Frigidaire Products!
Posted by on
Rating: 1/51
I purchased a Professional Series refrigerator whose compressor quit after 5.5 years. This company DOES NOT STAND BEHIND ITS PRODUCTS! They offered me nothing for buying a flawed product that they say has an extended life but quit after barely 6 years.

They could have salvaged a customer for a couple of hundred dollars by sending a serviceman to install a new compressor but they dug their heels in and made a very poor business choice instead.
     
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Obsfucation on 2013-04-03:
If the 'salvaged a customer' by repairing every out-of-warranty appliance, they'd be out of business in a month.
CPolk on 2013-04-04:
Hello Jcameron,

On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.

As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.

I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Kindly,

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Nancy on 2013-05-23:
Sat down to pay for a Frigidaire " bundle package" while my husband was giving the salesman our info, I started reading reviews. Needless to say, we left and didn't buy a thing. I work too hard for my money. And I don't need the headache!! Thanks for the reviews!!
Mwasson on 2014-06-13:
I take issue thinking that a business will fail if they do not stand by their product. First of all business should provide a good product that will last long enough for a family to save for their next purchase. Many people save for years to remodel their kitchens then end up with appliance nightmares. Additionally if a product is a " lemon" the company should own it and recall the item. As you can read here many products are down right dangerous. Additionally the time spent righting these wrongs is excessive. If a company can't make a product that can last past their year warranty they deserve 1 to go out of business and 2 be bad mouthed on these sites. BEWARE FRIGIDAIRE. As I told a customer rep yesterday I'm 53, retired and will troll these sites bad mouthing frigidaire for a long time as I look for new appliances to replace the*rap I purchased from frigidaire
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Rusting On Inside Wall
Posted by on
Rating: 1/51
WINNIPEG, MANITOBA -- I have had my Frigidaire for just under 5 years and already the inside back wall has rusted. The rust has gone almost all the way through. After buying 7 brand new Frigidaire professional series appliances - washing machine, dryer, microwave, fridge, freezer, dishwasher and stove-oven, within 5 years we have had to replace the washing machine and matching dryer, and now the refrigerator.

Since the freezer is a matching paired unit, with the build in bezel, I will need to replace the matching freezer as well. This is the worst reliability I've had with ANY appliance manufacturer to date. We have built 7 homes in the last 19 years and have replaced all the appliances with every move. We are to be building again soon and will never purchase Frigidaire/Electrolux appliances again. I'm writing this to hopefully alert other potential purchasers so that they may use this information in their buying decisions.
     
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Pastb on 2013-06-22:
Same here!!! I bought my washer dryer after August 2008 (that was date of Manf.). The washer is rusting out already! What the heck!
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Do Not Purchase Any Frigidaire/Electrolux Products
Posted by on
Rating: 1/51
GREENUP, KENTUCKY -- We purchased a Frigidaire/Electrolux commercial upright freezer in 2011 at a cost of $2100.00. The first one, yes first one, was leaking cold air around the top of the unit. The service repair came to our house and looked under the gasket around the door. The screws in the door facing had been tightened down so tightly that it cracked the plastic lining. Well we had to order another freezer and when it arrived we transferred all our food to this unit, and after several days noticed ice on the inside of the freezer, it looked like a large frozen water fall. We called the Frigidaire/Electrolux company and they called a local refrigerator service and they would not come here because that stated, the Frigidaire/Electrolux would not reimburse for their service. Well it is December 2012 and we have yet to get our freezer serviced. Our packages of food adhere to the back of the freezer where the ice is located and it is almost impossible to retrieve these without tearing open packages.
So I am letting all my Facebook friends and all my e-mail contacts know what poor appliances this company is selling to the public.
DO NOT PURCHASE ANYTHING MADE BY THIS COMPANY.
     
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At Your Service on 2012-12-23:
I've got a considerable amount of background on appliances. And, with respect, I really like Frigidaire based freezers and refrigerators. They can break, but I find that they have a good quality overall.

I would begin by contacting the retailer you purchased the unit through. They should be able to aid you in getting someone out for servicing.

If you're somewhat mechanically inclined, I can give you some basic instructions as to commonly resolve the issue.

The process of automatically defrosting the freezer is relatively simple. The defrosting occurs down the back side of the freezer and drains into a small hole in the back of the unit. Underneath this hole is a small plastic tube which drains down to a small pan close to a fan, evaporating the moisture. What has happened is the tubing has become plugged, backing up the water and ice.

To fix the issue, use a hair dryer to heat up the line and confirm it is clear. To insure this shouldn't happen again, trim this tube to just enough length to get the water to said pan. Sometimes these lines are too long and can more easily create the backup of water/ice.

That should do it. Best of luck and let us know how things turn out.
CPolk on 2012-12-26:
I apologize for the inconvenience and concerns this unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.


Please let us know if there's anything we can do in the future. At Electrolux, we stand firmly behind our products and services, and we certainly understand the value and importance of our customers. When the opportunity should arise where you are able to share your personal experience with others through one-on-one conversations, social media, or in your community, we would be most appreciate of a recommendation for our company and the Electrolux brand.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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