Purchased 4 FrigidAire gallery appliances. All junk. Oven hasn't work for three months and it's six-month-old. Frigidaire has sent 6 different repair people here and they keep replacing the main control board even though two have burned up. They have been warned by repairmen that it's a fire hazard and should not be fixed. Today yet another company ordered control board and wiring harness without even looking at oven because that is all refrigerate pays them to do.
Fridge was replaced at 4 months after several repairs and the replacement has been repaired after two weeks. Microwave has been repaired once and I don't think it works properly. I have over four hrs of phone time with customer service and corporate, they Don't Care! HHGregg where purchased doesn't care! Never buy Frigidaire or anything from HHGregg.
LEXINGTON, KENTUCKY -- As an individual living on disability, I was thrilled to purchase my first home 4 yrs. ago. I replaced my Maytag fridge with an Energy efficient Frigidaire model. Thought it was the "environmentally right thing to do". Shortly thereafter piece by plastic piece began breaking. Food freezing in fridge part, even on low temp. then water constantly in bottom of the unit floor. Darn me for being stupid. Then last year American Home Warranty Co. replaced my Maytag stackable laundry center with a "top of line" 1,299.00 unit. That was August 24ish of 2013.
And guess what, bracket holding barring up broke and whole dryer unit sounded like I had had a bowling ball in it. I was... ever sent or offered an extended warranty from Frigidaire. Now I know why. Just got quoted 214.49 for one year extra coverage from Sears that only covers up to 500.00 and I still have to pay call fee. WHAT the heck!!! After reading some of these posts about same brand name problems, I am furious! Feel taken advantage of for believing in the two companies that produce these items in Mexico! Anyone have suggestions for me?
MONUMENT, COLORADO -- I bought 4 beautiful Frigidaire appliances to compliment my newly remodeled kitchen in 2010. Within the first year, the ice maker in the fridge quit working and the oven had to be serviced (apparently using the self-clean overheats the machine causing it to malfunction). Since then, the motor has gone out on the dishwasher and the ice maker has been repaired 3 more times, and, once again, is not working.
When I bought my appliances from this well-known company with a history of quality products, I never dreamed that they would last less than 4 years. The disappointment from these expensive appliances becomes even more frustrating because the customer service clearly doesn't care about its customers. I will NEVER own another Frigidaire or Electrolux product... ever.
FLORIDA -- I have the same problem with my Frigidaire freezer. Ice inside of a frost free freezer! Have had less than a year and they will not replace the freezer. The tech has tried to fix it but they have said that my freezer is unrepairable with this problem. There is also ice all in the inside of the door itself. I have called Frigidaire many times and when the tech called them Frigidaire told the tech to sit on my door and make it work (Ha Ha so funny!). The tech had them on speaker phone so I heard everything that was being said but they will not replace a frost free freezer icing up inside!
HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.
"That part won't be in for 7-14 business days", the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said "oh well". I called Electrolux and they said "we can overnight the part." I said "great." They said "we will call you back", they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. "Call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31."
I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolux told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since I called to start with.
My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over. I will never buy anything from this manufacturer nor will anyone in my family.
Edit for update: The now is now supposed to be here today. I'm not holding my breath. I have also made a customer review at Lowe's and emailed the head of customer service department. More: DHL called today and asked for a house number because all they have is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. Finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truly being sorry I couldn't tell it from his tone sounded top scripted for me to be believable.
I guess I will see the shipping label for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money. I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.
Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday, Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.
The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.
I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.
I purchased my Frigidaire appliances 4 years ago, and didn't install them in the home for another 6 months. I purchased a kitchen package that included the fridge, oven/range, B/I microwave, and dishwasher. As of today I know have all 4 piece broke. The try for the outside ice maker broken off just months after purchase, and the shelves in the freezer side don't actually fit and sometimes the slip and the rack falls and so does all the items on it.
The Dishwasher was next. The "control box/ panel" went out 18 months after purchase, the part and labor would of ran about 200 dollars. I said no thanks and to this day I have to reset the circuit every time I need to run it. The handle on the microwave just cracked off and to replace it 100 dollars and now the oven went out. Worked yesterday and now nothing. I have not every been so disappointed in a product let alone a brand. This was my first appliance purchase ever and I was putting these items into my first home.
I thought these items would of lasted at least 10 years. I know the appliances in my mom's home have lasted for years. I again cannot express how much these items suck. I will never purchase the Frigidaire brand or any other brand associated to them. Please take my advice and DON'T purchase this brand!!
JOSHUA, TEXAS -- I bought the Frigidaire Stove in October of 2007 for $898.00. It never worked correctly. In January the display went out, while the burners still worked the oven did not. We called Lowe's, of course they said we had to call the Manufacturer. We did and two weeks later an "Authorized" service tech showed up. He said they oven was wired incorrectly and that caused the outage. He ordered parts and had them sent directly to our home, 2 weeks later they showed up and we called him and waited another week for him to show up and do the repair. He did just that and realized he needed another part. Same story as above.
3 weeks later he had it fixed and we found out that it actually had a fan. We had never heard it before. It worked for 2 days and woke me up from a sound sleep with the fan going full blast. I had to turn it off at the Breaker to get it to stop. We called the Service guy and he showed up a week later. This time he told my wife (I was at work), that it was our electrical system that was causing it and it was out of his control.
I had a Master Electrician come out and check the circuit. He could not believe that the man told us that. He charged me $45.00 to tell me that nothing was wrong. I loaded the stove up and returned it to Lowe's. They would not return it unless I had an Return Authorization from the Manufacturer. I called Electrolux (apparently based in India where English is the third or fourth language), and they said they could not give a consumer an RA number. It had to be given to the Service Tech exclusively. It is all a system designed to stick it to the consumer.
I called another Service Company and told them the situation trying to get some help. They explained to me that the "Authorized Service" groups make their entire living on these terrible products. It is not in their best interests to tell the truth about the Manufacturer. They don't want to bite the hand that feeds them, so to speak. If they told the truth and were honest they would no longer be the "Authorized Service Company". They would be forced to do honest business and actually compete. I will update here as this process goes, In the meantime I suggest that everyone stay away from these companies. Disgusted in Joshua, TX.
CORTLAND, OHIO -- To start with, I purchased this refrigerator from Lowe's and they sent me a refrigerator with a huge scratch on the front door. The store's delivery manager told the driver of the contracted delivery company to deliver it anyway and knock off 500 dollars. The scratch was so bad that 500 dollars wouldn't sway me from sending it back.
Since this was last year model and no longer available, they didn't want to give me the sale price for this year's identical replacement model, but with persistence, I ended up getting the same price on the replacement model. I was also in the middle of moving, I had rented a trailer for the day and was tired and irritated that I had to go into the store for 2 hours to resolve this.
Now for the good part, 2 weeks after purchase the ice maker quits, I try all the trouble shooting steps as suggested in the manual. I called the Frigidaire 1-800 support line and guess what; I got some Indian support tech that I could hardly understand. I labored through his broken English to the point he said he would send a replacement ice maker. Never got it by the way, but I was able to fix the problem using a hand held hairdryer. It turns out all I had was a frozen water line.
Two weeks later, I opened the refrigerator door and there is water all over the front door and the floor, I said to myself I am not calling tech support again, I'm calling the store. Upon calling the store, it seemed to me they had dealt with this situation before and gave me a number to a local contractor who would make a service call to fix a leaking water filter.
He told me that the Front-mounted PureSource 2 filter system is a new design and is flawed. He also said this is a known issue, and can't guarantee his fix will last because of the flaw in the design. The other option is to fall back to the old design, by bypassing the front filter and installing the old rear mounted filter which is what I ended up doing. To give Frigidaire credit, I haven't had any problems with the conventional oven and dishwasher, but that doesn't make me feel warm inside due to their lousy off-shored support.
After remodeling my kitchen, I purchased a Frigidaire Gallery refrigerator, dishwasher, microwave and stove. Within the first 12 months, the dishwasher motor broke and had to be replaced. The brackets to the under the cabinet microwave stripped when we were installing it. Luckily we caught it before it came crashing to the floor. Now only 16 months after the purchase date, the refrigerator is broken. The ice maker no longer works and the freezer is as warm as the 4th of July! So 3 out of 4 appliances are "lemons". My advice is to stay away from this product. Stay far, far away!
I just came across a review elsewhere in which the consumer has a 6-month old dehumidifier that stopped working. He contacted Frigidaire about service within his 5-year warranty and here is their reply: "I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which "Frigidaire will repair or replace any part in the Sealed Refrigeration System..." so why should I have to pay 40 percent?
Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced. Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier, the warranty will start over again from day one."
I wrote them again requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist." Flabbergasted, I looked elsewhere on the internet and found similar complaints. It's always a good idea to research appliances before purchase but if the warranty is virtually useless, it is even more so.