WINNIPEG, MANITOBA -- I have had my Frigidaire for just under 5 years and already the inside back wall has rusted. The rust has gone almost all the way through. After buying 7 brand new Frigidaire professional series appliances - washing machine, dryer, microwave, fridge, freezer, dishwasher and stove-oven, within 5 years we have had to replace the washing machine and matching dryer, and now the refrigerator.
Since the freezer is a matching paired unit, with the build in bezel, I will need to replace the matching freezer as well. This is the worst reliability I've had with ANY appliance manufacturer to date. We have built 7 homes in the last 19 years and have replaced all the appliances with every move. We are to be building again soon and will never purchase Frigidaire/Electrolux appliances again. I'm writing this to hopefully alert other potential purchasers so that they may use this information in their buying decisions.
My husband and I purchased the fridge last November to match the range we had purchased the previous year. As a child I remember that my mother had always purchased Frigidaire products and was very happy with them. We loved the range we bought and wanted a fridge to match so we were insistent on the stainless steel and not the painted one.
I am very disappointed with the fridge... the shelves are plastic and bow in the middle when heavier items are placed on them, we never had this problem with our previous fridge as it had REAL glass shelves. Also, the crisper drawers are not deep enough to even accommodate a stalk of celery so when I purchase one I have to trim it down considerably to fit it in the drawer. Not the design quality I was expecting from this company.
HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.
"That part won't be in for 7-14 business days", the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said "oh well". I called Electrolux and they said "we can overnight the part." I said "great." They said "we will call you back", they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. "Call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31."
I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolux told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since I called to start with.
My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over. I will never buy anything from this manufacturer nor will anyone in my family.
Edit for update: The now is now supposed to be here today. I'm not holding my breath. I have also made a customer review at Lowe's and emailed the head of customer service department. More: DHL called today and asked for a house number because all they have is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. Finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truly being sorry I couldn't tell it from his tone sounded top scripted for me to be believable.
I guess I will see the shipping label for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money. I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.
Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday, Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.
The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.
I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.
GEORGIA -- Your products are garbage, Frigidaire and so is your customer service! My 11 month old refrigerator (model # FFHB2740PE5A, Series 4A45103463) has already blown its front computer panel. When I called to arrange repair the idiot customer service representative sent such an illegible service repair note to the service shop that the repair man had NO IDEA what the issue was.
He called me when he was 30 mins from my house to ask. Upon speaking with me, he determined there was no use in his coming, because he needed to order a replacement unit. So, I had arranged the entire day to wait around for the guy, all so I could do it again two weeks later.
This was bad enough, but today, really took the prized. ONE WEEK BEFORE THANKSGIVING MY ICE MAKER DIES. I call customer service, the representative informs me the soonest they can schedule repair is the 3 of December. 20 people coming to dinner next Thursday and Frigidaire tells me I am ** out of luck! O, I do have two option of calling the repair place myself and begging them for mercy, in other words, DOING FRIGIDAIRE'S JOB FOR THEM.
When I say to the representative that this is intolerable and I need this fixed now or Frigidaire needs to replace this piece of trash, she smugly replies: "This is a repair warranty, so we won't be replacing it." In other words, I have a piece of crap refrigerator and Frigidaire doesn't stand behind its products, doesn't offer any real customer support, and clearly doesn't give a damn. I will NEVER buy another product from you and will tell everyone I know to avoid your garbage, too. You have ruined Thanksgiving!
Frigidaire has lied to us and to the dealer who furnished our microwave. We have been given several dates for replacement and they just kick the can down the road. Our dealer representative was told today that we had signed off and would be paying shipping. Lie lie lie. I have decided to sue in small claims court and am going to our consumer products division for our state. By the way the micro quit heating after 3 weeks and we are into a third month without a replacement. From the reviews it looks as if Frigidaire never resolves complaints. Maybe it's time for a class action. Please count me in.
PEORIA, ILLINOIS -- We purchased a ceramic top stove 10yrs ago last month July. The interior glass in the oven shattered. Of course the extended warranty is up. This month the stove top broke - very large cracks of course. No money to buy another one. Using gas grill to cook on outside. No baking a family of nine. At a loss as to what to do about meals especially when it starts getting cold - very disappointed with the stove. I called customer service. She said she has never had a complaint about the glass breaking on a stove. Was willing to send me the part for a price. No way would I get them, no warranty on them.
I have never heard of glass breaking on a stove top and oven. This is so dangerous cooking food and the glass top and oven window breaks. What would have happened if someone would have gotten cut the way the oven broke? Large pieces of glass could have done some real damage especially if one of my children would have been in front of the stove. Glad they weren't. I am a broke very disappointed customer.
Purchased 4 FrigidAire gallery appliances. All junk. Oven hasn't work for three months and it's six-month-old. Frigidaire has sent 6 different repair people here and they keep replacing the main control board even though two have burned up. They have been warned by repairmen that it's a fire hazard and should not be fixed. Today yet another company ordered control board and wiring harness without even looking at oven because that is all refrigerate pays them to do.
Fridge was replaced at 4 months after several repairs and the replacement has been repaired after two weeks. Microwave has been repaired once and I don't think it works properly. I have over four hrs of phone time with customer service and corporate, they Don't Care! HHGregg where purchased doesn't care! Never buy Frigidaire or anything from HHGregg.
FLORIDA -- I have the same problem with my Frigidaire freezer. Ice inside of a frost free freezer! Have had less than a year and they will not replace the freezer. The tech has tried to fix it but they have said that my freezer is unrepairable with this problem. There is also ice all in the inside of the door itself. I have called Frigidaire many times and when the tech called them Frigidaire told the tech to sit on my door and make it work (Ha Ha so funny!). The tech had them on speaker phone so I heard everything that was being said but they will not replace a frost free freezer icing up inside!
CALIFORNIA -- Purchased a Frigidaire all-refrigerator, Model FPRH19D7LF from Large Appliance Store in Pleasant Hill, CA, in April 2011 and it quit cooling a couple of weeks ago, after only 3.5 years. I had two appliance repair shops, one a diamond certified shop and the other one suggested by the appliance store inspect the refrigerator. Both said that the sealed coolant system was leaking and that it was not repairable (first shop) and would cost about $700 to 1000 (second shop).
Considering the initial refrigerator price of $1400, neither option was possible. As suggested by Appliance store, I called the Electrolux/Frigidaire service line. They said this refrigerator had a I year warranty and that the sealed system had no warranty and there was nothing more they could do. Wow, is that what you would expect from a company that has produced appliances for so many years? Well, to say the least, my wife and I are very disappointed in Frigidaire and the large appliance store from which we purchased this product.
LEXINGTON, KENTUCKY -- As an individual living on disability, I was thrilled to purchase my first home 4 yrs. ago. I replaced my Maytag fridge with an Energy efficient Frigidaire model. Thought it was the "environmentally right thing to do". Shortly thereafter piece by plastic piece began breaking. Food freezing in fridge part, even on low temp. then water constantly in bottom of the unit floor. Darn me for being stupid. Then last year American Home Warranty Co. replaced my Maytag stackable laundry center with a "top of line" 1,299.00 unit. That was August 24ish of 2013.
And guess what, bracket holding barring up broke and whole dryer unit sounded like I had had a bowling ball in it. I was... ever sent or offered an extended warranty from Frigidaire. Now I know why. Just got quoted 214.49 for one year extra coverage from Sears that only covers up to 500.00 and I still have to pay call fee. WHAT the heck!!! After reading some of these posts about same brand name problems, I am furious! Feel taken advantage of for believing in the two companies that produce these items in Mexico! Anyone have suggestions for me?