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Kenmore Dishwashers

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Cheaply made parts
Posted by Gotfaithmt1720 on 06/24/2012
We have owned our beloved stainless, ultra quiet, Sears Kenmore dishwasher (model 66513973K010) for just over 1 year and absolutely love it...until three days ago when I pulled out the upper rack to empty dishes and the rack fell onto the dishes below!

The prongs used to hold the side adjusters to the wheel (therefore, keeping the wheels in the wheel glide) had become brittle from use and suddenly broke off - on all 4 wheels!

Now, this dishwasher is considered to be top of the line and is used only by my husband and myself approximately 4 times a week. Why are the most important parts that hold up a whole rack of glasses made of cheap plastic? Parts should last far longer than 1 year.

The plastic molded part cost $24 - per side! Oh, did I mention, Sears shipping for these lightweight parts cost me $10.99? Outrageous!

This experience has made us re-think our loyalty to Kenmore appliances.

     
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Posted by trmn8r on 2012-06-24:
4 times a week is fairly heavy use, IMO, HOWEVER, the parts shouldn't have failed for maybe another 15 or 20 years.

The problem I see is that the replacement parts will make the machine usable, but unless the construction has changed, is there any reason to expect that this won't reoccur?

Isn't it a shame that this machine, which you otherwise love, has this poorly designed part in a critical area? I mean, keeping the rack in place is requisite for use. I'd call them and transfer a piece of my mind to them.
Posted by BlogZilla on 2012-10-12:
Same thing happened to my 2005 Whirlpool dishwasher. After 3 years the upper rack wheel fell out, making it impossible to roll the rack in the dishwasher properly.

Now it might seem off topic to mention Whirlpool when your dishwasher is a Kenmore. Well guess who makes Kenmore dishwashers...Whirlpool. Steer clear of Whirlpool and Kenmore dishwashers. They are CHEAP beyond belief, regardless of how much you spend. You want a real dishwasher? Buy a Bosch, Miele, Thermador or Asko brand.
Posted by uvcreel on 2012-10-26:
We have the same model of dishwasher and ours didn't even last a whole year, although we use ours every day. Unfortunately it wasn't until a week after the warranty ended that it was mentioned that the wheels had been falling off for over a month.
Posted by Jeanette on 2013-06-26:
Ours (Kenmore Elite) just did the same thing, purchased November 2011. Two senior citizens only here so used about 5 times a week or less.
Posted by Lloyd on 2013-07-04:
The same story here, but times 5. The adjuster that holds the wheel becomes brittle and breaks. This happened after 6 months of hard use. This was covered under warranty and I have the extended warranty. The problem is that keep breaking every 6 months and now the even the extended warranty is over. This means that will cost about $100/year just to keep this thing running. Sears must know that this is BIG problem, but I guess they just see it as a revenue source.
Posted by SearsCare on 2013-07-06:
Lloyd,
My name is Liz and I am with the Sears Cares Team. We are so sorry to hear of the frustrations you have encountered with your dishwasher. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would appreciate the opportunity to discuss your experience and help any way we can to address any concerns you may have. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Lloyd), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R
Social Media Moderator
Sears Social Media Support
Posted by Robert P on 2013-08-17:
Totally agree with you Lloyd. We have the same problem with the same part on a different model. I spent over two hours on the phone today, getting disconnected TWICE and sent to the wrong department TWICE. We've had to replace the part two times in a year and a half. I simply requested that they send the parts to me so I can replace them and they refused to do it. I am irate that I wasted my time trying to get some decent customer service from either Kenmore or Sears--they kept flipping me back and forth to each other without helping me with my problem.

This is a safety issue. We had to fish broken glass out of the bottom of the dishwasher after the crash. When the top rack drops down it could cause a major injury. It should be a recall, which they agreed with, but did nothing beyond that--even refusing to replace the part that will TEMPORARILY fix the problem.

Posted by SearsCare on 2013-08-17:
Robert P,
We sincerely apologize for the disappointing experience you have encountered regarding your dishwasher. We can certainly understand your frustrations with the lack of customer service you have received. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your concerns and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Robert P) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support
Posted by Frank s. on 2013-09-06:
Same garbage here13 months old and the wheel pegs are breaking off. I tried the web site Liz R. gave but my server can't find it. Does it really exist? Sears is nothing but a run around, no body wants to get involved. Well it is good by Sears.
Posted by K.B. on 2013-10-29:
Uggghhh same thing happened to our Sears Elite, not a cheap dishwasher,just over a year old and top rack wheel peg is broken..from what I just read the rest will break too and the replacement parts wow. Not looking forward to trying to get this fixed...very disappointed.
Posted by Steve on 2013-11-28:
Sigh, exact same thing just happened to me. Bought Kenmore thinking it was good quality but just over the year mark the plastic holding the wheels broke and now I've got broken glass all over the place. Definitely a terrible design and built to rip off the consumer! .
Posted by SearsCare on 2013-12-04:
Steve,
We thank you for posting about this matter regarding your dishwasher. My name is Liz with the Sears Social Media Support team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. We would like the opportunity to speak with you and address your concerns. At your convenience, please send the following information – contact #, screen name (Steve1), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Posted by Kay on 2013-12-06:
Last night when the left side of the top rack of my Kenmore Elite dishwasher, 66513964K015, dropped down into the bottom rack, I thought it was an isolated problem. Based on what I read here, it is not. Quite disappointed with this product and based on the comments here I can only expect it to happen to the rest of the pins. Dishwasher less than two years old, bad design, bad product and if glass breaks next time, an unsafe product. Wish I k new the part number I need I could try to head off further trouble and replace all of the pins.
Posted by Nikola on 2013-12-23:
This happened to mine! Does anyone have the part number. They should not break this fast. Thanks.
Posted by Leanne on 2013-12-26:
We are having the exact same problem with the top rack wheels as most everyone else. This is especially frustrating because we purchased this dishwasher for our new house after being so happy with the exact same one in our previous home. We bought this in March 2012 and now are considering if it is worth replacing the part or just going with a higher quality dishwasher instead. If we have to keep replacing this regularly, then maybe it is best to cut our losses and move on. As a family of five, we are dependent on our dishwasher. We were otherwise brand loyal, as we love the rear jets (Turbo Zone) on the machine. UGH!!! I'm just worried a part (they keep breaking off bit by bit) will fall into the machine and REALLY mess it up. No recall?? This is clearly a manufacturer's defect. Why has Sears cheaped out on this?
Posted by RichardF on 2013-12-30:
I have the 665.13293k111, 18 months old with the same issue. There is a tabbed pin that serves as an axle for the wheels. When this pin becomes brittle, it cracks and the wheel comes off. The entire adjuster must be replaced ($28 plus shipping) but is on back order from the official kenmore parts site. However, I found the same part (W10350376) on ebay for $17 including shipping and ordered a pair. d as backorder. I found a comparable part on ebay for $17. Hopefully I can replace this myself as it is difficult to schedule a repair appt around my work schedule. Since this will likely happen again, for next time I am going to look into the possibility of eliminating the adjuster altogether. There are websites where you can buy stainless steel wheels and tracks. I should note that this is not just a kenmore issue. The same faulty adjuster is used in whirlpool, kitchenaid, etc
Posted by Cheryl on 2014-01-01:
I , also have had these same experiences with our washer, Approx 1 year after buying it... I thought there was nothing that could be done, and we were rethinking our Kenmore loyalty, as we bought an elite refrigerator and stove the same day we bought the dishwasher.... I absolutely HATE when in mid cycle the washer opens because the parts are broken and the top rack just drops and opens the front door! Those little blue plastic peices should have been more durably... It is inexcusable especially how much we paid for it...
Posted by Victor on 2014-01-04:
The same defected upper rack adjuster is on my Kenmore "elite" 665.13943K010. Should we pay $56.60 delivery fee every year to keep machine safe and functional? I hope some lawyer bought the same model as me and will file a lawsuit.
Posted by Donna on 2014-01-07:
Having same issue with top broken rack. Very frustrating !! Liz please contact me so I too can get this resolved. With sooo many complaints all over the internet, this is obviously a manufacturer defect. I would like to continue with my trust in Sears and Sears products but can't seem to get any help from Sears repair or Kenmore. Have already replaced the motor assembly after a loose fitting flooded my kitchen floor, display panel and door had to be replaced and now this.
Posted by SearsCare on 2014-01-08:
Hi Donna,

Thank you for making us aware of all that has transpired with your Kenmore appliance. After all that has occurred we can only imagine your level of frustration that this is still ongoing. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post, I would like to take this opportunity to reach out to you and offer our assistance. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (Donna), to reference your post to smadvisor@searshc.com. Again, thank you for taking time to bring this matter to our attention
Posted by TML on 2014-01-09:
We have a Sears Kenmore Elite dishwasher, same exact issue. First time the pegs broke was within a week of the year warranty, unbelievable. The wheel hubs have broken twice more since then. (My theory is the plastic gets brittle from the heat and/or chemicals in the soap.)

This was an expensive dishwasher and we won't be buying another Kenmore appliance given our experience. Clearly this part needs to be re-engineered. (I noticed some of the Elite models have a metal peg holding the wheel in the parts diagram
Posted by TML on 2014-01-09:
Tip: Search for the parts on Amazon/Google instead. $15.88 and free Prime shipping for part # W10350376.
Posted by RobertJ on 2014-01-23:
Same issue. We are a big family so the dishwasher is probably used everyday. This part just broke again. It happened once while under warranty. I have a home warranty and hope its covered. I would think there would be a better material to make this part more durable.
Posted by ChrisE on 2014-01-24:
We just had the upper rack break again!!! Two times in under a year. The rack is flimsy and the PLASTIC parts brittle and broke again. THE EXACT SAME PROBLEM as before!!!! Sears can come and pick this piece of garbage up and it's time for a new one made out of metal parts! I would never buy KENMORE again!!!!!!!!!!!
Posted by Keri on 2014-02-03:
Hi all... same issue here. We have had the plastic clips break and the wheels fall off the top rack 4 times in 2 years. The first time, the tech replaced the parts. the second time, they replaced the whole dishwasher (we had drain/pump issues too). The 3rd time, they sent us parts, now the forth time, a tech is coming out to see the parts we need and then send them to us again. I have spent countless hours on the phone with Sears. While I'm thankful we haven't had to pay for the repairs due to their extended warranty, it doesn't make it any easier. Every person I speak with doesn't have a record of the last person I spoke with and I have to start my story all over again. I don't want free parts and a part time hobby... I want a functional dishwasher that lasts more than 6 months.
Posted by Eric H on 2014-02-04:
Same top rack issue with our Kenmore. Got the DW in Dec 2012
Posted by searscares@searshc.com on 2014-02-04:
Hello Keri,

Thank you for posting your feedback on your dishwasher repair experience. We pride ourselves on providing quality service to all of our customers and can see we’ve missed the mark in your case. My name is Isaac and I am a member with the Sears social Media support team. At this time we’d like to assist you with this repair situation by putting you in contact with a member of our case management team that will research the best available resolution. Please send the following information – contact #, screen name (Keri), and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,
Isaac D.
Social Media Moderator
Social Media Support Team
Posted by Andy Zmolek on 2014-02-05:
There's a fatal flaw in all the dishwashers that use Whirlpool's part #W10350376 to hold the top dishwasher rack in hundreds of models of Whirlpool, Kenmore, and KitchenAid dishwashers that have an adjustable upper rack. And the adjuster fails like clockwork every 9-18 months. As you noted in your original post, it's easy to see that the rollers are held in place by two tiny plastic clips that eventually break off. When enough of these fall out, the upper rack will come crashing down. Just a few cents of epoxy between the prongs and the main roller support in between would prevent this from ever happening, but Whirlpool is addicted to the $50 they can get annually when customers replace the whole part, so they don't mind losing a few bucks to a warranty replacement here and there since they make so much more on the replacement parts later.

But you can fix this yourself permanently with a few drops of epoxy. Be sure to use an epoxy rated for fiberglass (wet environments) that can handle exposure to 200 degree temps (dishwashers reach between 140-160 degrees) - I used PC SuperEpoxy in my case
Posted by Bill Ballenberg on 2014-02-08:
Hello Liz,

Unfortunately count me in this same boat. The 665 13073K211 Kenmore Ultra Wash is a good dishwasher, but the clips have broken repeatedly, causing the top shelf to crash down, breaking more clips as it goes,. I've used it carefully and we run the dishwasher daily. The Sears contract technician has been out several times when it was under the one-year warranty to fix that some other issues, We only purchased it in December of 2012, and the problem has again occured but now several of the pieces have broken off, making the adjusters unusable. The technician told us he didn't know why it was happening and it wasn't anything we're doing wrong. It's very, very frustrating and I don't want to pour money into an almost new machine that clearly Sears understands has a major flaw. Can you please help me with this? Thanks Liz.
Posted by Johnny on 2014-03-01:
Buying my third replacement par #W10350375 today. I buy them from a local appliance store for $23 each and install them myself - takes about 5-10 minutes. But I do agree this is the cheapest damn part in the world and it is ridiculous that they don't make a better one with all the failures. I am sure several people have had dangerous experiences as a 20-30 lb. top rack of glassware drops and shatters.
Posted by Andy R on 2014-03-09:
I too have been in the same boat with our Kenmore dishwasher, model 665.13293k114. We had both adjusters break about 6 months after we purchased the dishwasher, and then 3 weeks after the 1 year warranty expired. Sears Parts Direct wants $28.80 for the part. When I spoke to the order person on the phone, I indicated that it troubled me that there is an expectation of what amounts to a yearly user fee of $112 (if you have to replace the rack adjusters every 6 months). From a materials perspective, it's apparent that the plastic used for the clips is susceptible to weakening by the operation of the dishwasher, whether that's the heat of the water, the detergent, or both. I don't know what operational quality tests are being run, however I'm sure it would be trivial to look through the customer care logs for customers reporting issues with these adjusters and correlate that to the Sears dishwasher model numbers that use those adjusters. Part of me is glad that I'm not the only one having this issue, but part of me thinks Sears should work with their 3rd party vendor to correct this flaw in the design. It is really making me rethink the purchase of what is otherwise a very nice dishwasher. As a consumer, what can be done? I'm assuming I can contact smadvisor@searshc.com and add my name to the list of folks having an issue. I think I will also check out the solution Andy Zmolek suggests above, however this shouldn't be necessary.
Posted by Familyof8 on 2014-03-10:
Adjuster for Kenmore Elite Undercounter dishwasher model #665.13963K015 - keeps breaking. I have replaced this part on both sides 2 times in 2 years. What is the deal? Kenmore Elite Quality?????????
Posted by SearsCare on 2014-03-11:
Dear Andy R,

My name is Susan with Sears Social Media Support Escalations team. We're sorry that you are having difficulty with parts on your dishwasher. We'd be happy to speak with you and discuss options to help resolve this issue. Please send the following information – contact #, screen name (), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,

Susan R.
Sears Member Services
Posted by SearsCare on 2014-03-11:
Dear Familyof8,

Thank you for bringing your dishwasher issue to our attention. We'd like to look into this issue further and offer the assistance of a dedicated case manager who can discuss possible options to help resolve this situation. My name is Susan with Sears Social Media Support Escalations team. We want you to know that we value your business and want to help. Please send the following information – contact #, screen name (Familyof8), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,

Susan R.
Sears Member Services
Posted by petrof on 2014-03-15:
My experience with our 14-month-old Kenmore 665.1329 is the same-top rack pulls out of the guide wheels. It then has to be carefully jimmied back on the wheels in their tracks- hopefully it won't fall on to the bottom rack, breaking everything on the way down.
This is all a result of a flimsy, inadequate part which breaks again in 6 months- I am not thrilled to think I need to work around this issue for the life of the appliance. Please help!
Posted by notasterisk on 2014-03-16:
Kenmore Elite? Elite? Are you kidding me? I have the same issue with the broken clip that supposed to hold the track wheel. Unbelievable that they would use cheap plastic in a high temperature wet environment like the inside of a dishwasher. What? Couple of metal screws would have been too expensive for Sears? This is total stupidity. This should definitely be a recall, or a class action lawsuit. I'm just so angry with Sears.
Posted by Kmarion on 2014-03-20:
We are having the exact same problem with our dishwasher...just got off the phone with Sears and they had no record of any problems with this part. I ordered two new adjusters and with shipping it cost over $75!!! The man I spoke with did not seem to want to offer any sort of solution other than taking my credit card to place the order for new parts. Has anyone had any better resolution from speaking with Sears? Very disappointed as our dishwasher is not even 2 years old.
Posted by CHoward on 2014-03-23:
Same exact experience with my Kitchenaid model. Have now replace upper rack rollers twice (have only owned the model two years). This is a simple design flaw that no amount of customer service can help with other than offer to help with replacement parts. Problem is I don't want to replace parts every year whether under warranty or not! Until the manufacturer makes a higher quality replacement part for this flawed design, it's simply going to be a matter of replacing the part every year or so. Since it would not cost much to make those parts out of metal, I have no idea why Whirlpool, Kenmore, Kitchenaid, etc. would turn off buyers to future purchases of their products. That's exactly what they've done to me as in the future I will look to a manufacturer that actually makes sturdy parts for the most used component of a dishwasher (the shelves). Amazing.
Posted by steveaj on 2014-04-18:
DITTO - on the broken wheels
DITTO - on loyalty. ( though who makes anything that lasts ! )
Model 66513044K113
The Mrs just informed the wheels broke again. Had replaced both sides.
Hoped the replacement parts had been improved.

We made sure heavy items are on the bottom rack.
Load the top rack from the back to the front.
Thought, reduce weight in the front of the rack.


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Kenmore Ultra Wash Dishwasher Motor Burned Out at 16 Months
Posted by ADMRInk on 05/13/2010
As you can see from many other reviews, Kenmore appliances don't fare well. We moved into a new home in Jan 2009. The builder had installed all Kenmore Elite appliances including a Ultra Wash Dishwasher model 665.13573K700. Within 14 months the water reservoir in the fridge had sprung a leak flooding the bottom of the fridge. Two months later the motor on our dishwasher burned out. Replacement cost was $350 including diagnostic fee. I called the Sears 1-800-4MY-HOME warranty number and was told, like so many others, sorry you had problems with your appliances but there is only a 12-month warranty, which by the way, started when the builder registered the appliances in April 2008. They actually tried to sell me an extended warranty for the remaining appliances, but wouldn't cover the dishwasher since it wasn't currently in "good working order." Thank you for nothing. The repair technician said most dishwasher motors should last five to six years and this is the first time he'd seen one burn out so quickly. He also said his company received many calls regarding leaks in the water reservoirs on the Kenmore Elite refrigerators. Come on Kenmore, get your act together. These appliances aren't cheap and we consumers expect them to last at least five years.

The Kenmore name used to mean something. Maybe we are better off buying cheaper brands like Haier. They will probably last as long as the Kenmore products for half the cost.
     
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Kenmore Dishwasher flooded my kitchen
Posted by Rclow on 02/17/2014
LIMA, OHIO -- I purchased a Kenmore elite in November 2012 and Installed it the first of December. In early February 2014 the measly clamp holding the hose to the pump popped off and the input hose to the pump came off. This allowed water to go EVERYWHERE. The unit ran at night and water was throughout my kitchen and also went to my basement. The water also sprayed all over the dishwasher electrical components and caused them to fail. The ultimate problem is that the morons at Kenmore didn't create a mechanism (like a zip tie ) to secure the pump to the frame of the unit. An error code resulted and I was unable to repair it. (He did put a new hose on and the same "recipe for disaster" clamps.) Sears repair came out and wasn't able to resolve the issue. Various new parts were installed and parts were ordered with the hope they would be in in 2 weeks. Sears then handed us a 150$ repair bill.......For a problem their POS dishwasher caused. I complained to Sears customer service and was offered $65 to the repair. What an insult. I complained to the store manager and he shrugged his shoulder and looked sheepish. He offered to 50% off a new unit. I won't back down. I'd be interested in filing class action against SEARS. Anyone else that views this and has the same problem should contact me.
     
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Posted by Ron on 2014-04-12:
I have a Kenmore /whirlpool dishwasher model 665.13963K015. The cheap clips that connect to the circulation pump do not hold and SEARS or Whirlpool have given me nothing put the run a round. My floor is damaged from the water and unclear on what to do. You would think there would be a recall for the faulty clips. All I need are the clips and if you go to sears.com the kit number W10168824 has a new type clip but they will not sell just the hose clips. Will be looking for clips some where around town. Just not happy with the service from Sears or Whirlpool.
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Very Cheaply Made and Ineffective Dishwasher
Posted by Chase8332 on 10/17/2013
We purchased a Kenmore 665.132631K110 dishwasher and after a couple months, it started not cleaning dishes properly, and not just on the top rack. After six months, the cheap plastic end cap to the right rail on the top rack kept falling off after use and was finally lost. At 9 months, it wouldn't clean any particle of cereal or oatmeal left on bowls or sauce stains on plates. It was my fault, but I never called while it was under warranty, we just lived with it due to very busy lives. After it became ridiculous (it won't even wash the soap out of the soap dispenser), I called Sears but it was just out of warranty by a couple months. They stated that there was nothing they could do except send a technician and I would have to pay $229 parts and labor. I asked them how they could charge for parts without looking at it but the representative didn't have a good answer, just that it was their policy. I called the local store where I purchased it and they said there was nothing they could do either.

We've tried using many different types of soaps (powder, liquid, the new "packs") and an oxyclean boosting agent. We put the dishwasher on different cycles, turn on the High Temp, Pots and Pans scrubber, Sani-rinse, and it makes no difference. I've tried all of the basic maintenance fixes that are recommended numerous times (cleaning the two filters, checking clogged jets and proper seating of seals) to no avail.

Now after just under two years, the wheel that attaches the top rack to the rail has broken off (it's made of very cheap plastic) and the top rack is hanging on by the remaining wheel and is unusable).

This was not a cheap model, with a stainless steel tub and exterior and upgraded options. We paid over $600 for this dishwasher and I expect it to last for years. If this is what Kenmore and whoever makes this for them has become, I will avoid all Kenmore products in the future.

     
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Posted by old fart on 2013-10-19:
for what it's worth, we have a Kenmore machine 35 years old and it runs like new...go figure....
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Kenmore Dishwasher - Poor Quality, Terrible Service
Posted by Chrisatack on 06/24/2013
MONTREAL -- Stopped working just over a year after being purchased. Huge runaround when trying to get it repaired under five year extended warranty. So far, many calls to "service center," two visits by repairmen, both times without the right parts, dishwasher still not working, parts "may be available" in another week or so. Poor quality machine (our last one ran for 15-plus years) and appalling customer service. Will never buy another Kenmore product.
     
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Dishwasher
Posted by Kellygray9 on 01/30/2013
A drawer dishwasher that costs over 1400.00 should last more than 3 years. From the time I got this dishwasher I had problems. This dishwasher never fully drains. It starts to smell horrible and even builds mold. I have tried pouring bleach in it, took it apart and cleaned it, but it just happens all over again. The round plastic inlet bezel's (4) are always breaking too.
     
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Posted by Karnamay on 2013-01-31:
Our first Kenmore dishwasher lasted one week past the warrenty so we replaced it with a Kenmore Elite. Before the Elite died after 2 1/2 years, it drained poorly and smelled terrible all the time. Our Kenmore Elite oven lasted 2 years and it was more cost effective to just buy a new one. I will never buy Kenmore again!
Posted by leet60 on 2013-01-31:
This problem is not uncommon, despite the brand name or the price of the unit. It is quite often not the dishwasher itself, although this may be the case. The most common problem is the drain the dishwasher empties into. Normally dishwasher installations piggyback onto an existing sink drain, most likely the garbage disposal. Rarely do they have dedicated drains. If the drain size is inadequate for the volume or it is clogged it will cause backflow into the dishwasher.

There is some very good information on the website below to help with this problem. Good luck.

http://voices.yahoo.com/got-dishwasher-wont-drain-heres-troubleshoot-1561091.html
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Worst Dishwasher Ever!
Posted by Dwierus on 06/21/2012
ILLINOIS -- I am 51 years old. I have owned 4 dishwashers in my life. All purchased new for a new home. They have never been the top of the line, just basic for cleaning. This is my first Kenmore. I bought it on the recommendation of the sales guy who said it had the best rating in its price category. In all my years, contrary to recommendations, I have never rinsed or pre-washed my dishes...ever! I put crusted anything in and it comes out clean. Now, I have never had a dishwasher do such a poor job cleaning dishes in my life. I rinse the dishes now and still have to check them all and hand wash at least 20%. What is the point? I want to do less work as I get older. What a disappointment!
     
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Posted by ok4now on 2012-06-21:
You are correct to not pre-wash your dishes, they actually come out cleaner if you don't. Kenmore products have many negative reviews. Sears customer service is horrible, missed appointments, three service calls needed to fix it, parts not available etc. If you want a reliable dishwasher buy Bosch, they are rated number one. I paid $800 for mine 3 years ago and it it seems to be bullet proof. It gets heavy usage, dishes come out clean and no problems.
Posted by copper_works_ on 2012-06-21:

Can you return it? How long have you had it?

Bosch also makes Kenmore dishwashers. Depends on the model of Kenmore.
Posted by BlogZilla on 2012-09-29:
If you want a real dishwasher, buy a Miele or Bosch or Thermador.

Kenmore is a terrible brand unless you buy their cosmetically engineered Bosch models that have Kenmore name plate on the front. They're easy to spot if you know what to look for.

Also, please be advised that Whirlpool (the people who make Kenmores) have acquired many brand name plates in recent years. KitchenAids are actually Whirlpools now, among many others.
Posted by Mike on 2013-10-10:
Dito...This Kenmore Elite 665.1392 is junk. Control panel is out in less than22 months and I also have to check every dish that comes out of it. I'd rather have my $700 back and wash them by hand. At least I know they are clean when I put them out for my family.
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Is a Kenmore Elite Dishwasher 665.1392 Control Panel Dysfunction Common
Posted by Ashleygis on 02/03/2012
I purchased a Kenmore Elite Dishwasher model #66513923K010 Serial #F04205465 in November of 2010 with the extended warranties. Since June of 2011 I have had a service man at my house 7 times (will be 8 times in 3 weeks when they come again) Every Time it is the same problem. The control board goes out. I have called EVERY number Kenmore and Sears has and have talked to countless people. meaning that it will only be the 4th control board and all the other call outs were pertaining to the same calls!! oh and the last woman mentioned that I had to have 4 call outs in 1 calendar year!!! So since January this will be my 2nd control board and 3rd call out! What should be my next step to getting help changing out this unit meaning that Sears/ Kenmore looks like they have me on a merry go round?? I have only gotten to wash 1 load of dishes in 3 months!! I think I should get a little more help from them meaning that I even went out my way to buy all Kenmore and all from Sears... even squeezed extra money out for the "better" models!!!! PLEASE any help would be highly appreciated!!

     
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Posted by Venice09 on 2012-02-03:
This is exactly why extended warranties are not the answer. Nothing will solve this appliance crisis but better quality. Extended warranties just prolong the misery.

I hope you have a copy of the contract so you can check it yourself. Look for the lemon clause and read it carefully. You may already qualify for a replacement. Keep track of all service calls and replaced parts. And most of all, don't give up until you get what you paid for.

Your post is extremely helpful to anyone considering an extended warranty. They sound great until something goes wrong. And something always goes wrong.
Posted by Ellen on 2012-02-04:
I bought the same washer in November of 2010. In January of 2012 the pump became disconnected from the machine, and my control lock button light is stuck on. The lock is NOT on, just the led light. Service tech. thought it was an error regarding pump. reconnected pump, but light still on. managemylive.com expert sd. i need to replace control panel. I did not buy the extended warranty. Did the extended warranty cover your control panel?
Posted by Randy on 2012-11-22:
My dishwasher has the same problem. In fact it is a fire hazard...which is why the panel keeps burning out. Sears bureaucracy is designed to frustrate the customer. However, I will cut up my Sears card and never set foot in the store again. Way to go Sears!
Posted by Henry Smith on 2013-07-16:
These control panels are going out all over the country. Whirlpool, who owns Kenmore and Maytag, is refusing to do a recall. They're happy selling us shoddy products.
Posted by Keith Wilbanks on 2013-07-18:
My control panel has failed as well. 2 yr old dishwasher used.once a week on average.
Posted by Mike on 2013-10-10:
Mine is out also. 22 months old so it's covered but with a service call....I thought it was time to replace my 15 year old one with a quieter more efficient one. Big mistake. $700 and less than two years later it doesn't run and has never cleaned like my old Whirlpool that still ran when we took it out.
Posted by Jerry on 2013-10-23:
Three mother boards in less than three years. Sears won't take responsibility for the fact they sold a lemon.
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Dishwasher Motor burned out -- only a few years old
Posted by Zute on 08/18/2010
I've only had this dishwasher a few years and the motor burned out. It'd cost me $300 to replace it, so I'm just replacing the dishwasher with another brand.

The repair guy told me it's very common for Kenmore/Whirlpool dishwasher (Whirlpool makes them) for the motor to burn out quickly.
     
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Posted by Helpful on 2010-08-18:
First, Whirlpool doesn't make a lot of Kenmore products now. In the past, many Kenmore products were contracted by Whirlpool, but not all of them. Without knowing the model, I could just as easily say it wasn't a Whirlpool.

And I can very easily state that these motors don't typically burn out. As has always been stated, one in every so many may have problems and you've had one that, for whatever reason, did.

Did you check with Sears before purchasing a different dishwasher? If you have extended warranty coverage on the unit, the cost of replacing the motor or the entire unit should be covered.

Let us know.
Posted by Zute on 2010-08-19:
The repair person who came out to give me an estimate said both:

1) This is made by Whirlpool -- Model number: 665 17033402
2) These motors burn out frequently

He could be wrong.

I don't buy extended warranties. My feeling is they're generally a rip-off. I remember when appliances used to come with decently long warranties, now they're much shorter unless you pay 25% of your purchase price for them. For all the money I've not spent on them, I can easily replace the dishwasher. Although that doesn't make it any easier to have something fail so quickly.

This is one time I felt that Consumer Reports made a huge mistake recommending the model. It cleaned well at first, but the performance went downhill quickly.
Posted by Helpful on 2010-08-19:
Truthfully, Zute, if you had a great deal of motors burn out frequently, you'd hear a lot more about the issue. It's just not a common problem.

The concept of extended warranties is frustrating for a lot of people. As you've stated, many products use to include a longer warranty. That's an additional cost for the manufacturer so most have cut back to only a one year limited; some less than that. If that's difficult to swallow for some people, one should consider purchasing an extended warranty with the merchandise, but by all means, compare different retailers and the forms of warranties as well as their prices. When a person doesn't consider this aspect of the purchase or declines an extended service agreement, they are accepting the terms the manufacturer has laid out; in this case, a one year limited guarantee to the unit's functionality. If you have time, drop over to my blog section. I've written a blog entitled "Buying Right" which goes over this much more in detail. I've found it to be a most successful way of being a consumer in just about any market these days.

Consumer Reports is an interesting magazine. Even though they're not supposed to be biased, I would suggest they absolutely are. Just because one doesn't have advertising within their pages, doesn't mean money doesn't flow. I like reading the magazine, just for their perspective, but don't always agree with their ratings.

Truthfully, check out my blog. You should find it interesting. And thanks for the post.
Posted by Zute on 2010-08-20:
I think the extended warranties just gives manufacturers a reason to manufacturer poor products.

As far as Consumer Reports is concerned, I guess the onus is on you to prove their bias. If you remove advertising and other incentives for bias then it seems pretty unlikely they're going to be motivated by anything else but their pleasing their paying audience. Here's the first paragraph of their mission statement:

Consumers Union (CU) is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves. The organization was founded in 1936 when advertising first flooded the mass media. Consumers lacked a reliable source of information they could depend on to help them distinguish hype from fact and good products from bad ones. Since then CU has filled that vacuum with a broad range of consumer information. To maintain its independence and impartiality, CU accepts no outside advertising and no free samples and employs several hundred mystery shoppers and technical experts to buy and test the products it evaluates.
----

Unfortunately they review new products, not slightly old products. There isn't anyway from reading their magazine that I could have known that my dishwasher was going to be a turkey after a year or so.
Posted by Helpful on 2010-08-20:
"There isn't anyway from reading their magazine that I could have known that my dishwasher was going to be a turkey after a year or so." This is exactly the point. It goes to show that they're not having this horrendous problem with "motors burning out frequently" as your service person allegedly claimed. It really is just the luck of the draw and the way the unit is being used -- either correctly or incorrectly. Sure, everyone may want a product covered under warranty when a problem arises, but the intelligent consumer considers this long before the problem exists.

Look, I can understand the frustration of having purchased a product that you felt would last much longer than it has. I can't say I'd feel any different. But, now, by your own admission, no one knew it was going to break down within a couple of years. Frankly, if you think extended warranties only give manufacturers a reason to produce poorly, what other unit do you intend to buy? Extended warranties, being offered on most, if not all units, would then suggest ALL units are produced poorly.

The intelligent consumer understands that there is a certain risk on having breakdown with any merchandise. If the manufacturer's warranty is short and limited, which most are, the consumer should take that information into consideration when making the purchase. Whereas it appears such a guarantee or warranty is important to you, based upon your frustration with this particular dishwasher, take the time to investigate different retailers along with the merchandise, itself. Find retailers that have a good reputation for supporting their extended warranties and offer such at a reasonable price. These two things do not have to be mutually exclusive. Then, when you purchase the unit, pay a little more for this guarantee.

Or you could haphazardly just accept CR's ratings again. Make the purchase with the assumption the product will last a certain period of time and, since all products seem to be manufactured poorly, fume about it on a website when it doesn't work out as intended.

Seriously, jump over to my blogs and read "Buying Right". You may not find you agree with it, but it will hopefully give you some important elements to consider. Just, maybe, it will help you in repeating the same mistake twice.
Posted by 2cent-er on 2010-09-09:
Helpful,i've read your blog and thought it was well written,organized, and helpful. but, you seem to be an advocate of extended warr'. didn't buy one?-sorry pal don't complain?? how is that Helpful? most extended warr' are now adminstered by TPA's[third party adm]they are the pits. their rates are so low they only attract, for the most part, the least knowledgable servicers hence bad service=consumer complaints, usually against the manf'. contracts are a waste. talk to anyone who has one and for the most part you'll hear a tale of woe. you're correct, stuff does break but any consumer is going to expect their d/w mtr to last longer than a couple of years. when it doesn't they're going to rant. these mtrs, especially in the early vintage were fast movers. some were on re-call. now they mostly fail due to detergent and scum build up. but these posters don't want to hear they were uneducated consumers for not buying an extension and are now cry babies because they complain.they just want to dump some of that stress. i say just listen and say 'yes dear'.. i get CR and agree it's not 'the answer' but their only bias seems directed towards themselves as to how wonderful they are..
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Unhappy
Posted by Jjtqq on 07/06/2010
I bought my dishwasher and 2 weeks after the warranty ran out it broke down. It is not on the recall list, so basically, I can pay 300 to fix it or go buy a new one - not the elite, Kenmore, - and pay an extra 200 for a new appliance.

Wasteful in my eyes and this should be a 5-10 year appliance. Are we getting cheaper products so we spend more? I would think, and I did say think, waste not want not.... What message is Kenmore sending?
     
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Posted by Anonymous on 2010-07-06:
what exactly is wrong with the dishwasher? If you do decide to have it repaired do yourself a favor and call someone other than Sears/A&E service...you will be happy you did
Posted by Venice09 on 2010-07-06:
"Are we getting cheaper products so we spend more?"

Yes, and it's not just Kenmore. It's a no-win situation for the consumer. Regardless of how much you spend or what brand you buy, you just keep spending more to have appliances in your home that continue to work. Whether it be through service calls, extended warranties or replacements, it just keeps costing.
Posted by Helpful on 2010-07-07:
I don't blame you for being upset. It's frustrating when you expect something to last longer, but it doesn't. I don't mind the idea of an extended warranty on certain types of merchandise. Yes, it's extra money, but it can be a managed cost that pays off later.

I wouldn't hesitate to have the appliance serviced, if you really like the way it performs other than the breakdown. Otherwise, look at putting it into a new one. Realize, however, that if you're not able to do the installation yourself, there's the additional charge for that too.

Best of luck and let us know what you decide.
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