We purchased a Kenmore 665.132631K110 dishwasher and after a couple months, it started not cleaning dishes properly, and not just on the top rack. After six months, the cheap plastic end cap to the right rail on the top rack kept falling off after use and was finally lost. At 9 months, it wouldn't clean any particle of cereal or oatmeal left on bowls or sauce stains on plates. It was my fault, but I never called while it was under warranty, we just lived with it due to very busy lives.
After it became ridiculous (it won't even wash the soap out of the soap dispenser), I called Sears but it was just out of warranty by a couple months. They stated that there was nothing they could do except send a technician and I would have to pay $229 parts and labor. I asked them how they could charge for parts without looking at it but the representative didn't have a good answer, just that it was their policy. I called the local store where I purchased it and they said there was nothing they could do either.
We've tried using many different types of soaps (powder, liquid, the new "packs") and an oxyclean boosting agent. We put the dishwasher on different cycles, turn on the High Temp, Pots and Pans scrubber, Sani-rinse, and it makes no difference. I've tried all of the basic maintenance fixes that are recommended numerous times (cleaning the two filters, checking clogged jets and proper seating of seals) to no avail.
Now after just under two years, the wheel that attaches the top rack to the rail has broken off (it's made of very cheap plastic) and the top rack is hanging on by the remaining wheel and is unusable). This was not a cheap model, with a stainless steel tub and exterior and upgraded options. We paid over $600 for this dishwasher and I expect it to last for years. If this is what Kenmore and whoever makes this for them has become, I will avoid all Kenmore products in the future.
We have owned our beloved stainless, ultra quiet, Sears Kenmore dishwasher (model 66513973K010) for just over 1 year and absolutely love it… until three days ago when I pulled out the upper rack to empty dishes and the rack fell onto the dishes below! The prongs used to hold the side adjusters to the wheel (therefore, keeping the wheels in the wheel glide) had become brittle from use and suddenly broke off - on all 4 wheels!
Now, this dishwasher is considered to be top of the line and is used only by my husband and myself approximately 4 times a week. Why are the most important parts that hold up a whole rack of glasses made of cheap plastic? Parts should last far longer than 1 year. The plastic molded part cost $24 - per side! Oh, did I mention, Sears shipping for these lightweight parts cost me $10.99? Outrageous! This experience has made us re-think our loyalty to Kenmore appliances.
I purchased a Kenmore Elite Dishwasher model #66513923K010 Serial #F04205465 in November of 2010 with the extended warranties. Since June of 2011 I have had a service man at my house 7 times (will be 8 times in 3 weeks when they come again). Every time it is the same problem. The control board goes out.
I have called EVERY number Kenmore and Sears has and have talked to countless people. Meaning that it will only be the 4th control board and all the other call outs were pertaining to the same calls. Oh and the last woman mentioned that I had to have 4 call outs in 1 calendar year. So since January this will be my 2nd control board and 3rd call out!
What should be my next step to getting help changing out this unit meaning that Sears/ Kenmore looks like they have me on a merry go round?? I have only gotten to wash 1 load of dishes in 3 months!! I think I should get a little more help from them meaning that I even went out my way to buy all Kenmore and all from Sears... even squeezed extra money out for the "better" models!!! PLEASE any help would be highly appreciated!!
LIMA, OHIO -- I purchased a Kenmore elite in November 2012 and installed it the first of December. In early February 2014 the measly clamp holding the hose to the pump popped off and the input hose to the pump came off. This allowed water to go EVERYWHERE. The unit ran at night and water was throughout my kitchen and also went to my basement. The water also sprayed all over the dishwasher electrical components and caused them to fail.
The ultimate problem is that the morons at Kenmore didn't create a mechanism (like a zip tie ) to secure the pump to the frame of the unit. An error code resulted and I was unable to repair it. (He did put a new hose on and the same "recipe for disaster" clamps.) Sears repair came out and wasn't able to resolve the issue. Various new parts were installed and parts were ordered with the hope they would be in in 2 weeks.
Sears then handed us a 150$ repair bill… for a problem their POS dishwasher caused. I complained to Sears customer service and was offered $65 to the repair. What an insult. I complained to the store manager and he shrugged his shoulder and looked sheepish. He offered to 50% off a new unit. I won't back down. I'd be interested in filing class action against SEARS. Anyone else that views this and has the same problem should contact me.
ILLINOIS -- I am 51 years old. I have owned 4 dishwashers in my life. All purchased new for a new home. They have never been the top of the line, just basic for cleaning. This is my first Kenmore. I bought it on the recommendation of the sales guy who said it had the best rating in its price category. In all my years, contrary to recommendations, I have never rinsed or pre-washed my dishes… ever! I put crusted anything in and it comes out clean. Now, I have never had a dishwasher do such a poor job cleaning dishes in my life. I rinse the dishes now and still have to check them all and hand wash at least 20%. What is the point? I want to do less work as I get older. What a disappointment!
As you can see from many other reviews, Kenmore appliances don't fare well. We moved into a new home in Jan 2009. The builder had installed all Kenmore Elite appliances including a Ultra Wash Dishwasher model 665.13573K700. Within 14 months the water reservoir in the fridge had sprung a leak flooding the bottom of the fridge. Two months later the motor on our dishwasher burned out. Replacement cost was $350 including diagnostic fee.
I called the Sears 1-800-4MY-HOME warranty number and was told, like so many others, "sorry you had problems with your appliances but there is only a 12-month warranty," which by the way, started when the builder registered the appliances in April 2008. They actually tried to sell me an extended warranty for the remaining appliances, but wouldn't cover the dishwasher since it wasn't currently in "good working order." Thank you for nothing.
The repair technician said most dishwasher motors should last five to six years and this is the first time he'd seen one burn out so quickly. He also said his company received many calls regarding leaks in the water reservoirs on the Kenmore Elite refrigerators. Come on Kenmore, get your act together. These appliances aren't cheap and we consumers expect them to last at least five years. The Kenmore name used to mean something. Maybe we are better off buying cheaper brands like Haier. They will probably last as long as the Kenmore products for half the cost.
MONTREAL -- Stopped working just over a year after being purchased. Huge runaround when trying to get it repaired under five year extended warranty. So far, many calls to "service center," two visits by repairmen, both times without the right parts, dishwasher still not working, parts "may be available" in another week or so. Poor quality machine (our last one ran for 15-plus years) and appalling customer service. Will never buy another Kenmore product.
WHITING, NEW JERSEY -- A drawer dishwasher that costs over 1400.00 should last more than 3 years. From the time I got this dishwasher I had problems. This dishwasher never fully drains. It starts to smell horrible and even builds mold. I have tried pouring bleach in it, took it apart and cleaned it, but it just happens all over again. The round plastic inlet bezel's (4) are always breaking too.
CEDAR LAKE, INDIANA -- Our 2 year old Kenmore dishwasher started leaking and flooded the basement under the kitchen. The heating element melted a hole in the plastic on the bottom of the tub. Sears said they can't help us because it is out of warranty. They then sent out a rude servicer at 8:00 in the morning with no advance notice who told me he was not going to help me if I was not willing to pay for it. I was told if a servicer concluded the product wore out before its time Sears would offer me a 10% discount on a new one. Why on earth would I ever purchase a product with such poor workmanship. I will never purchase any Kenmore product again and advise everyone I know to do the same.
I've only had this dishwasher a few years and the motor burned out. It'd cost me $300 to replace it, so I'm just replacing the dishwasher with another brand. The repair guy told me it's very common for Kenmore/Whirlpool dishwasher (Whirlpool makes them) for the motor to burn out quickly.