MONTREAL -- Stopped working just over a year after being purchased. Huge runaround when trying to get it repaired under five year extended warranty. So far, many calls to "service center," two visits by repairmen, both times without the right parts, dishwasher still not working, parts "may be available" in another week or so. Poor quality machine (our last one ran for 15-plus years) and appalling customer service. Will never buy another Kenmore product.
WHITING, NEW JERSEY -- A drawer dishwasher that costs over 1400.00 should last more than 3 years. From the time I got this dishwasher I had problems. This dishwasher never fully drains. It starts to smell horrible and even builds mold. I have tried pouring bleach in it, took it apart and cleaned it, but it just happens all over again. The round plastic inlet bezel's (4) are always breaking too.
This dishwasher, model #665.1374, lasted only 1 1/2 years. Sears and another repairman told us it would cost about $400.00 to get it repaired and that it would be better to just buy a new one. We were also told that this happens all the time now to all appliances, the control panel goes out and the cost is prohibitive. What kind of world do we live in???
I've only had this dishwasher a few years and the motor burned out. It'd cost me $300 to replace it, so I'm just replacing the dishwasher with another brand. The repair guy told me it's very common for Kenmore/Whirlpool dishwasher (Whirlpool makes them) for the motor to burn out quickly.
I bought my dishwasher and 2 weeks after the warranty ran out it broke down. It is not on the recall list, so basically, I can pay 300 to fix it or go buy a new one - not the elite, Kenmore, - and pay an extra 200 for a new appliance. Wasteful in my eyes and this should be a 5-10 year appliance. Are we getting cheaper products so we spend more? I would think, and I did say think, waste not want not… What message is Kenmore sending?