Kenmore Elite HE3T

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Kenmore Elite HE3T front loading washer
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KITCHENER, ONTARIO, CANADA -- We purcheased a new Kenmore HE3T Front Loading washing machine complete with Dryer from Sears in April 2008 and barely used the machines. The washer became really noisy by the summer of 2010. We had to hire a repairman to look at the machine as it was out of warranty and we were told that the bearings were gone. The estimated bill would be over $500.00 to fix. Sears and Kenmore would not take any responsibility for the repair on the 2 year old machines. As a rsult we will no longer be shopping at Sears or purchasing any Kenmore appliances.
     
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Venice09 on 2010-10-16:
Even if the washer was used every day for two years, it shouldn't need a $500 repair. This is just another example of the poor quality of today's appliances.
BlogShag on 2011-05-13:
I agree. Te fact that you barely used it, and yet after 2 years the bearings are gone, seems quite unacceptable.

I forgot the link on YouTube, but there's a good one that shows how Sears has its washers made to wear out after the warranty expires, which I believe is only good for one year. Very poor quality. If I were you I would look for a washer with a longer warranty. 1 year is not acceptable, and people should not be settling for that. For a high efficiency clothes washer, The LG Waveforce gets good reviews and it has a ten year warranty
Venice09 on 2011-05-13:
My next washer is going to be Speed Queen for a few reasons. They only make washers/dryers. They have a 3-year warranty on parts and labor for the entire washing machine. They are made in the USA.

I rediscovered the Speed Queen brand right here on this site. Here's the link to their website:

http://www.speedqueen.com/home/en-us.aspx
Slimjim on 2011-05-13:
Speed Queen, like Maytag, made their name in laundry. Maytag branched out into sub par full lines though, whereas Speed Queen is still just decent laundry.
Venice09 on 2011-05-13:
I have always thought that branching out was Maytag's downfall. Electrolux, too. Didn't they used to just make vacuum cleaners? And the best in the industry?

I can't recommend Speed Queen until I actually own one, but if I am satisfied, I will Shout it from the rooftops. They need some advertising.
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Repeat Calls To Fix Odor That Comes From Machine
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I have contacted customer service repeatedly and each time it returns within a couple of days. The technicians have told me on more than one occasion, that this is just what happens with this type of machine. It has to do with the way/or where the pump is installed in these machines. Water will back up into it and then mold will start to grow.

They are always willing to SELL bottles of some solution that is supposed to help but at 12-15 dollars a bottle, I am going to go broke. This machine should be recalled. At $2500.00, they are not exactly disposable every few years.
     
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Anonymous on 2008-07-08:
Isn't it fascinating that the more expensive an appliance is the more prone it is to quickly breaking down.
DBone on 2008-07-08:
What machine? Why do people start their postings in what seems like the middle of the conversation?
Anonymous on 2008-07-08:
Try a hot water load with no clothes,and add a half cup of bleach.I had a front load Neptune,and that would help.

There is a product called "Affresh" it's about $12.00

VH!
Anonymous on 2008-07-08:
Steve, we did that with vinegar too after not using the washer for a few weeks while we were away. It worked great and have not had the problem since.
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