KITCHENER, ONTARIO, CANADA -- We purchased a new Kenmore HE3T Front Loading washing machine complete with Dryer from Sears in April 2008 and barely used the machines. The washer became really noisy by the summer of 2010. We had to hire a repairman to look at the machine as it was out of warranty and we were told that the bearings were gone. The estimated bill would be over $500.00 to fix. Sears and Kenmore would not take any responsibility for the repair on the 2 year old machines. As a result we will no longer be shopping at Sears or purchasing any Kenmore appliances.
I have contacted customer service repeatedly and each time it returns within a couple of days. The technicians have told me on more than one occasion, that this is just what happens with this type of machine. It has to do with the way/or where the pump is installed in these machines. Water will back up into it and then mold will start to grow. They are always willing to SELL bottles of some solution that is supposed to help but at 12-15 dollars a bottle, I am going to go broke. This machine should be recalled. At $2500.00, they are not exactly disposable every few years.