Kenmore/Sears Electric Range Purchase
Big Mama and me, we are your regular consumers, a little naive at times, searching for the best deal without getting burned is basically what we like to strive for. Big Mama is always ready to buy so when our 10+ year old Kitchen Aid Electric Range suffered a malfunction in the oven area, we said to ourselves: We are in the market for a new unit. At the time SEARS was advertising it's biggest sale of the year, "Take 20% here, an additional 10% there..." and guess what, We where sold.
We went to our local store and started a conversation with a salesman by the name of Joe (let's leave it a that) and Joe turned out to be a middle age, very pleasamt personality type of person. His style was very relaxed as he took us around and showed us the different Electric Ranges in the store. WoW! There they were, all the brands known to mankind and Joe pointed out that if we opted for a KENMORE ELECTRIC RANGE we would get an additional discount on top of all the exciting offers that had brought us there in the first place. So I asked Joe a very innoocent and now that I think about it, naive question: "Joe, how good are the KENMORE'S compared to the competing brands". He said exactly what most sales representatives would have said under the circumstances: "Well, they are as good as the best out there" No hesitations, no signs of fibbing so I looked at the price and this one had an original price of close to $1,200.00 and had been reduced to about $999.00 plus the 20% here, the 10% for buying KENMORE, it's final price would be about $800 something. This range had many features: heated elements with a simmer function, electronic oven control with kitchen timer, warm and ready drawer control, triple radiant single element control and selector switch, I could go on and on but I am sure you get the picture. Big Mama and me, we bought it. The last range we owned had cost much more and we really thought we were on the winning circle with this one!
Initially we ordered a white color but thank our lucky stars it arrived with some physical flaw, kind of like chipped in some areas and we traded it within 5 days for a black color one. The reason I thanked our lucky stars was because we also found out that white and dirt are best friends and in no time this thing looked so dirty we did not have enough cleaning solvent to deal with it. So we changed it, no questions asked and received our black range same model.
After about 5 months of continuous usage (overall a decent range performance) I press a Simmer Select button that keeps foods simmering at a low uneventful heat when a BIG BANG (like somebody had discharged a very loud gun in the kitchen) jolted me out of my tranquility. Big Mama was nearby and she nearly fainted and I kept saying, "What happened, what just happened?" with no answer, of course.
I called the 800 SEARS number and this is how the story began. They offer to send a trained technician to fix the range and gave me a date a few days away. By the way, they asked me from the gate go, "Did you purchase the extended service agreement?" and I said, "No" because I had not done it. I thought this range would perform at least the first few years so at the time I opted for not buying.
So the Technician arrives at the end of the day, of course, Murphy's Law having a good laugh on us by now, he opens the range from the back and nodding his head says, "Yep, it is burned to a crisp, I am going to order the part and replace it" I should point out that in between my call for service and the arrival of the technician I tried one more time to turn a knob on the range and another very loud bang and I saw some fire or spark shooting out of this thing. That did it, we were out of a range. The technician tells me, "The part is going to take till the 14th of May", I tell him, "So what do we do in the meantime, go to the Golden Corral every night and to Denny's every morning?" That shot right by him, he did not even blinked an eye at the fact that now we had no way to cook and feed ourselves for about 20 days altogether.
He left I called General Manager at SEARS. General Manager asks, "Did you buy the extended service?" I said "NO, I DIDN'T"
Have anyone heard an electric range discharge like a loud gun before? Well, this range did it twice and the technician unplugged the unit until the famous part arrived. Needless to say my social skills took a dive and I wanted to whine and moan to no one in particular but I realized a little too late that we been had by an inferior product. On a side note: I called in desperation to the department that sells those extended warranties and they told me that I still could purchase one for about $367.00 Buckaroos! Which by the way, seems the way to go if I am going to keep this KENMORE/SEARS Electric Range in the house. Sorry it took so long, I had to vent out, I feel much better now and Big Mama and me, we urge all the nice people to beware when buying aplliances in SEARS. I strongly recommend getting the extensive service agreement to avoid being left in the blue. ! Word to the Wise: Do your research thoroughly and buy the best!
UPDATE: For the sake of being fair I must inform that after we called SEARS and complained about not having a range till the 14th, today Friday 4, the store manager called and to our surprise offered to lend us a "loaner range" until the other one gets fixed (something that is included when you purchase an extended service agreement!) so please note that they have acted much better than I anticipated and as far as Big Mama and myself are concerned we will shop again in Sears. Thank you for reading, sorry took so long and I am glad I am in the greatest country in the entire world. Peace and Love.