I bought a Kenmore elite washer HE5T from Sears in December 2007 for $1,300.00. Within one month, two buttons fell once. Within the first year, it sprang a leak (Sears fixed). Within two years, the door seal failed (major water leak). Within four years, flow sensor failed. In 2012, the motor control modular needs replacing. So after owning this machine for around 4.5 years, I have spent over 700.00 dollars fixing it.
This, by no means, can be called normal and will obviously make me never want to by from Sears again. The customer service (Kenmore) was very unhelpful and in fact, cut me off. Now they won't return my calls. Model 110 47089 600 serial cts4312563. I would like someone to call me and explain why I should ever think of buying a Kenmore (Whirlpool) appliance again.
I bought a Kenmore Elite washer he5t from Sears in December 2007 for $1,300.00. Within one month two buttons fell off. Within the first year it sprang a leak (Sears fixed). Within two years the door seal failed (major water leak). Within four years flow sensor failed. In 2012 the motor control modular needs replacing. So after owning this machine for around 4.5 years I have spent over 500.00 dollars fixing it. This by no means can be called normal and will obviously make me never want to by from Sears again.
The customer service was very unhelpful and in fact cut me off. Now they won't return my calls. Model 110 47089 600 serial cts4312563. I would like someone to call me and explain why I should ever enter Sears doorway again. Over the year I have bought many items but not any more.
We have both a Kenmore top load washer and Kenmore cook top stove. We have always been strong supporters of Kenmore, as were our parents. However, both of these products have been disappointing. On the washer, the lid has to be "slammed" down to disengage the safety switch so the washer will run. The cook top stove, the simmer select burner has all together stopped working. Called Sears to make appointment for repairs, and will be charged a separate service call charge of $129. Would have been satisfied if they had waived one of the charges, but they would not budge.
Had a Whirlpool washer that finally stopped working after 15 years with no services performed, this is when we decided on Kenmore. We will not be purchasing Kenmore products in the future and will advise family and friends to do the same. Very, very disappointed in these products.
PRINCE FREDERICK, MARYLAND -- WOW, Never thought that Kenmore appliances would turn out to be JUNK. After 17 years we replaced our Hotpoint washer with a Kenmore. Imagine my shock and horror when after only 3 months the washer started spewing water out of the bottom. And NO the hose was not disconnected. Furthermore I had to wait almost 3 WEEKS for a repairman to come out to my house. So on top of the money spent on the washer, there was a day of work without pay and numerous trips to the laundry mat. Very disappointing, what happened to the Sear's quality?? I guess the Chinese strike again.
When it works it washes clothes but our brand new machine broke after two months - we are a suburban family of four (two daughters) with only moderate usage. They came and replaced the machine being unable to fix it, and now 14 months later the second machine has broken. The service has been terrible with endless waits in the black hole of a voice mail system with numerous cheery but useless service reps repeating the same apologies, making the same promises.
Now over a month later and four service calls and four sets of parts which have each take a week to get here (they don't have any parts in the field anywhere) they have in fact ruined the machine. I'm sad to say a once proud another once proud American brand is now a piece of junk backed by a hollow support team. Short term profits might be good for Wall St. investors but in the long run this company is heading for the history pages.
ILLINOIS -- I bought a Kenmore 500 washer in December of 2009. Around a year ago (2012) it started smelling like mold, and you can even see the mold coming through the drain holes in the side. I have run strong bleach loads as well as cleaner and it's still the same. Now, it smells so bad. This washer has always been used almost daily and has never been stored. I am going to have to buy another washer, I guess?? Anyone else have this issue?
PORTAGEANDGRANDRAPIDS, MICHIGAN -- I just wanted to talk to service person to ask a question to see if it could be answered over the phone or would warrant a service call. I spent 1 hour and got nothing but recordings going here and there all over the menu and disconnected even on customer service. I am thoroughly disgusted.
I bought a Kenmore oasis washer in 06, this year (09) I have learned that it has become a lemon. F2 code appeared and I have to replace the circuit board. Now the washer will not go into spin cycle. I have had the new board in for about a month w/ not problems. I wish I did research on this machine b/f I bought it. It takes 2 seconds to learn how horrid a machine this is.