Kia Motors Sedona

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1.0 out of 5, based on 2 ratings and
15 reviews & complaints.
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Kia Customer Service Incompetence
Posted by on
I wanted to write the following message to Kia regarding help I needed relative to a highly negative website concerning their minivan. However, their web site would not accept my email message, so I called customer service for help on the matter. The message I wanted to send is below.

I am preparing to buy a new minivan and the Sedona is one of my two final choices. However, I recently stumbled on the web site indicated by the link below.

http://nathanpitman.com/563/Kia-sedona-reliability

To my horror, it seems like a number of Sedona owners are really complaining about your vehicle and company. This is a significant obstacle for me to overcome in my selection of the Sedona. Maybe you can enlighten me on why I should ignore these cries of desperation relative to new Sedona's and buy you van anyway.

If I do not hear form you, of course I will summarily cross Sedona off my list and the decision will be made my you lack of positive response.

To my surprise the customer service rep, Richard Sabin, said he would take the website info, but no one at Kia would communicate with me concerning my request for help. His idea of customer service did not seem related to the "service" part of the title. I made clear to him that I could not buy his car without some comment from Kia on this damming web site. Yet the guy was unmoved and felt no responsibility to helping a customer on this type of matter. I repeated that I would not buy a Kia unless he helped me. Again the guy would not budge and make any effort to take this elementary sales objection off the table. He simply did not care that Kia would lose a customer because of his inactivity. I asked to be transferred to a supervisor and he would not do that. He claimed that no one at Kia would handle this type of request.

At that point, I realized that I was experiencing the exact same behavior described by a multitude of individuals on the website I was calling about. I don't even have a problem with a Kia vehicle and I was handled with a don't care about your problem attitude. In my opinion, this fellows attitude seemed to be representative of a serious problem endemic to the Kia customer service department. I will attempt to find someone at Kia that cares, but I must question my intentions. Why do business with a company that is so, so difficult even regarding such a simple request.

BY ALL MEAN, GO THE WEBSITE ON THE LINK ABOVE AND DRAW YOUR OWN CONCLUSIONS. MY EXPERIENCE WAS A NIGHTMARE!!
     
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trmn8r on 2011-01-21:
That website has several pages of posts by various people.

I think it is unrealistic to expect someone at Kia to read this entire page, research all the *alleged* issues, and get back to you. It would probably take hours of time, even if they had someone who could do it. You aren't even a customer.

I believe a better approach would be to summarize a short list of issues yourself, and take them to a Kia dealer. Tell them you are interested, but you want to know what they have done to correct issue A, issue B... A good salesman should be familiar with known issues or get back to you.
jktshff1 on 2011-01-21:
Pretty good reasoning trm...
trmn8r on 2011-01-21:
It happens once every few months or so.
leet60 on 2011-01-21:
Several things came to mind reading this.
First - You can select any product, vehicle or otherwise and in less than 10 minutes find a myriad of complaints posted online. The volume of complaints will be miniscule in comparison to total customers - because unhappy people scream loudest and many will post ad nauseum across the internet.

Second - To expect a corporation to give you an official response in regard to a complaint website is asking them to place the corporation in a compromising legal position. I suspect you would find the same response from any manufacturer. I will point out Toyota as an example - serious manufacturing problems for several years and it took the attention of worldwide media to even get a comment from them.
trmn8r on 2011-01-21:
Informed response, leet60. I was thinking along the same lines as your second point but couldn't put it into the right words.
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2005 Kia Sedona Van Accelerating while trying to stop
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It is scary to Google this problem I've been having with my 2005 KIA and read all these complaints about KIA Vans. I normally won't take the time to complain but I feel scared to let my family drive this vehicle anymore. I feel paniced after reading so many bad reviews about KIA Vans. After several checks to have the brakes fixed, a new air conditioning unit, three headlights in a year, coolant hoses failing while driving and second inccedent coolant pipes to the back heater under the van rusting and failing while driving, timing belt replacement, and now a check engine light for over accelorating, the repairs on this vehicle are draining my pockets and now another issue for me. My van is at times harder to stop. This car is my wife's primarily, I drive when we're together, I've noticed lately the over accelorating of the engine while trying to come to a stop. Twice now I've had to slam on the breaks in panic of the accelorating feeling I've experienced just before coming to a complete stop. For the entire time we've owned the van I've never thought the breaks were functioning correctly. KIA had checked them and a local auto shop both saying the breaks are fine. Now with this over accelorating issue happing twice recently and a check engine light warning over accelorating confirming an experience I fealt, I write this review. Scary to read so many pages of peoples complaints, every issue I've had theres at least two or more complaints around it I've read in a very short amount of time, head lights going bad quickly, brake problems, accelorating issues. Is it to much to ask KIA to buy back this van. I have always doubted recent acceloration stories with cars but after experiencing what I have this past week maybe other stories were worse than mine, I was going slow both times when I experienced the sudden acceloration. Slamming the brakes down did make the vehicle stop. Driven several cars and vans in my life, first two vehicles I drove were vans. This van feels like its going to fall apart every time I drive it, so many weird sounds, I think I can hear the metal frame pieces bending when accelorating and stopping. My last comment has not been confirmed.
     
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trmn8r on 2011-05-16:
I found very few complaints alleging this problem with a KIA Sedona, and they were all around the time of the Toyota scare. I would add that they never found any evidence that was an electrical issue after extensive testing.

I also doubt "sudden acceleration" claims. I've had it happen myself a few times, and figured out it was my foot getting stuck in the floor mat.

You think the frame is bending when you are stopping? It may be time to sell the van - think of it as an investment in your sanity.
loraxinaz on 2012-10-05:
It isn't always just a stuck pedal. I had this happen in our 2004 Kia Sedona with 100,000 Miles on it in October 2012. We were in mountains in southwest going about 60 miles per hour with the cruise on. I went to disengage the cruise as we approached a turn, and our van suddenly accelerated. Brakes would not slow it down and began to become unresponsive. Shifting to neutral allowed me to slow, but engine still revved above 6000 RPM's. Once I finally got it to the shoulder in neutral, I slammed it into park and turned off the key. We got it towed to a repair shop and found the cruise control module broke, snapping the cruise control cable connected to the throttle. The cable recoiled and yanked the throttle wide open. The mechanic disengaged the cruise control from the throttle and it could be driven normally. Scariest few minutes of my life, with a packed van, wife and three kids on a camping trip. We're just thankful there were no vehicles in front of us or going downhill! Don't know if this is a common thing or if it's just a crazy fluke.
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2006 Sedona ABS light on and Passenger ABS Off
Posted by on
Rating: 1/51
CORPUS CHRISTI, TEXAS -- We have a 2006 Sedona and experiencing the same problem as other Kia owners. From what I have read, there are a few possible options for the problem, the seat sensor, the belt buckle or the Control Module. If this has been an issue, why has KIA not issued a Recall for the Sedonas like the other models. We have been fortunate with no accidents but one never knows. This is a Major Safety Issue and KIA needs to act now!!!! I own a Toyota Tundra also, and when there is an issue, Toyota steps to take action.
Guess a big difference between how some countries appreciate their customers.
     
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Dakota1015 on 2013-02-03:
If this was Toyota, they would do the right thing and issue a recall, and the media would be all over the story, implying "see Toyotas are not so good after all". The other car company"s problems and recalls seem to fly under the radar, but they jump on Toyota. I am currently looking for a car to replace my 1996 Toyota with 440,000 miles on it and was going to look at Hyundai too, but I will stick with Toyota.
John on 2013-08-27:
After reading stories of expensive passenger seat replacements, I reluctingly took mine to our local M and W Tire. The mechanic took awhile cleaning every contact he could find and finally got the ABS light to go off. Only cost $50!
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Customer Service/professional
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- We brought a 2012 Kia Sedona our second Sedona we loved the first on so we decided to get another. The bad idea was to go to Kia On The Boulevard, our previous dealer went out of business. Since making the purchase in October 2011, we have had to come back four times.

First the radio did not work, took three hours to tell me they did not have it and would have to order it when I did come back for it to be install it took forever.

Now the horn does not work and instead of calling me asking if it was OK to do the oil change which was free they put me to the end of the line. I told them I was stepping and left my cell phone number. This has been the worst car dealer experience ever. My suggestion is don't waste your time. Between the sales people and the administration staff a class in customer service is needed. The customer is not the important factor there.
     
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Alain on 2012-06-23:
The Pennsylvania Bureau of Consumer Protection might be able to assist you with this problem: http://www.attorneygeneral.gov/consumers.aspx or call the Philadelphia regional office (21 South 12th St., 2nd Floor, Philadelphia, PA 19107) at (215) 560-2414. You can also use their hotline at (800) 441-2555.
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Fuel Spewing From Filler Neck Going on 4 Years Now
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I have a 2005 Kia Sedona ~ bought out of necesity ~ not choice (Had a Dodge Dakota 4x4 quad cab which I loved)!! Kia wants to settle for $3K and they still have not fixed it!! Bought in 2006 worked good the first summer in Vegas, but in 2007 it started spewing fuel out of the filler neck, not just dribbling ~ it was shooting. Kia has had their engineers out numerous times and still have not been able to fix it even though each time they say it is fixed!! They haven't even reimbursed for the original rental of about $350! During the summer cannot park in the garage because the fumes are so bad, definitely cannot drive it out of town on vacation, so have to fly or rent a car. Have had four car seats ~ yes kids in carseats in the car and have had to yank kids out of them because the gas leak and smell is so bad and stand out in 100+ degree heat waiting for the tow truck. Kia has done nothing but send out engineers. Now going into the 4th summer with this nonsense and they want to settle for $3K?? I need a vehicle that is safe and that can seat 7!! The Sedona with a whoppin 41K miles on it originally bought new for $30K+ is now worth $8K and they have been dinking with this for three years. Have been told to just "trade it in," but ethically ~ could you really??? come on now Kia ~ get real!!
     
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Anonymous on 2010-04-30:
Simple. Get a quote from three different mechanics (average) to have the filler tube replaced. It's just the tube that connects to your fuel tank, and I doubt it will be $3,000. If it's less, take the $3,000 offer and pocket the remainder as profit. If it's more, then submit the quotes to the dealership and ask for that specific amount. Or the best option, take it to their dealership and let their shop repair it. I may have misunderstood, but you say they've sent their engineers out to fix it? What, on location? Engineers? Trust me. Take it to their shop or another shop and get the quote. If they refuse, take them to court and submit the repair quotes as evidence, along with pictures and any prior conversations with KIA where they have admitted to the problem as being their fault. Best of luck to you!
Andrew D. on 2010-06-06:
I also own a 2005 Kia Sedona and it did the same thing to me today. My family and I were in the van and started to smell heavy gas fumes. I looked in the driver's side mirror to see a large volume of gas spewing out and pulled over quickly. After the gas stopped spewing out, I slowly started to remove the gas cap to inspect what might be wrong. Before the gas cap was even off, more gas came spewing out and projected at least eighteen inches soaking my right side arm, torso, and leg. Since the dealership is closed today, Sunday, I'll be taking it in tomorrow and will expect Kia to correct this serious problem.
Andrew D. on 2010-06-10:
I'm very impressed with the customer service provided by the dealership and Kia. They are going to warranty our 2005 Kia Sedona's gas spewing issue even though it's out of warranty. I have to note that I own two Kias and have taken them to the same dealership for scheduled maintenance. When the time comes for a new vehicle, it will definitely be another Kia.
Dan on 2012-08-15:
So, Andrew, what happened - did it get fixed - what was wrong. Mine is doing the same thing when I go to the mountains.
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KIA Sedona EX 2004 rust / Corrosion front hood
Posted by on
ONTARIO, CANADA --
Kia Sedona - Rust on hood
Kia Sedona - Corrosion and rust
Rust appeared on the hood of our 2004 Sedona EX about 2 years ago. It started as small pimples/spots below the grill both on the inside and the outside. We mentioned this to our dealer and were told that this was caused by stone chips and is not covered under warranty. Their opinion was that the rust is only on the surface and had not broken through or perforated the surface.

The rust got progressively worse and recently we finally got the dealership to bring in their Area Service Manager to inspect. On the morning of the inspection I met another customer who was also there to have his 2004 Sedona inspected...for rust on the hood in the exact same spot.

After inspection the dealership agreed to call us upon completion of their findings. A day later we received a call and were told that repairing the hood would not be advisable. I told them that I have heard of other Sedona owners insisting that the hood be replaced.

They agree that the hood needs to be replaced. The cost for repair is $1102.64 and their offer is that we each pay 1/3 !!! Dealership 1/3, KIA Canada 1/3, customer 1/3. I also only have a limited time to accept this offer???
I've owned cars for over 30 years and have had rust problems with some of them but have never heard of this.

They insist that this is an isolated problem, even after I sent them pictures of 5 other 2004 Sedona vehicles with identical rust marks and a promise to send more in the coming weeks.

After doing some limited research, I found rust problems on earlier models but we were assured that these problems had been resolved in newer models.
Any suggestions are welcome.

Also please be aware that if you do have a Sedona around this age make sure you insist that they check the REAR COOLANT LINES. These are also starting to rust out and I already know of one person who recently replaced his engine when the line broke. KIA is aware of this and will repair under warranty but only if you INSIST that they check this. They will not check this as part of their regular inspection.
     
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My experience with KIA
Posted by on
I stumbled upon this website and started reading the reviews regarding KIA. I bought a new KIA Sedona in 2002, it now has over 100,000 miles. My experience with the KIA dealership is mostly positive. I had most all service done at the dealership, the exception was new brake pads and I would have my oil changed at one of the drive-in facilities between dealership visits. There have been a fair share of issues that were always taken care of quickly and efficiently. My transmission was even replaced "under warranty" because the dealership had failed to change the fluid at the designated check-up (dealership informed me of this!). I attribute the life of this vehicle to following the maintenance schedules. I will definitely buy a KIA in the future. You cannot beat the price and the 5-star safety features.
     
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old fart on 2010-08-31:
Follow the recommended service schedule and KIA will not quibble!
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2006 Kia Sedona ABS Module
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ORLANDO, FLORIDA -- At 70,000 miles I started having what I thought was "bad gas". So we put in some gas fixerupper and the problems ceased.

Two weeks later, started all over again. Acted just like you had gotten some bad gas, stalling, jumping, sputtering. Only this time, it would stall every time I went to back up. The brake light came on, the check engine light came on, and so did the break light. Went over some bumpy railroad tracks and all the lights went out and the car acted fine.

For a week or so...took it to the dealership and they said it would cost $300.00 just to diagnose the problem. We told them to go ahead. They diagnose and tell us it COULD be the ABS Module, which cost $2,800.00 parts and labor. And then they drop the bomb. "That is just where it starts, there are other things wrong with it, but this is what needs to be fixed first, and then we will be able to fix the other things that are wrong with it after that."

They we're supposed to call us after the diagnosis and they didn't, we had to call them, and they really are not as nice as you would think they would be. The economy should tell you to be nicer to your existing customers and/or customers to be.

I'll be riding a bicycle soon.
     
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MSCANTBEWRONG on 2009-08-18:
Did you do a Carfax report on the car? Or have a mechanic take a look at it before you bought it?
Anonymous on 2009-08-18:
Take the car somewhere. From what the dealership told you they really have no idea what the problem is. You would be paying through the nose just to have them fix one thing after another until they accidentally fix it.

I did a quick search on a service bulletin list and found that there was a notice posted Nov 2007. ABS units may be shorted causing ground faults in electrical circuitry.
punxnotdead80 on 2009-08-21:
"The economy should tell you to be nicer to your existing customers and/or customers to be. "

The economy should tell you to have preventative maintenance done on the car at the appropriate intervals, instead of relying on "gas fixerupper" to cure the engine problems.

As for the electronic problems, I don't have an answer for that.
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Starter Issues
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CUMMING, GEORGIA -- For the forth time since December 2008, my '06 Sedona had to be towed to the dealership. The first time, they said it was the battery that was dead, causing "dead starter" symptoms. Pro-rated or not, with a family of 7, the $100 I had to shell out for said battery hurt. Less than 3 weeks later, same issue. This time, the wiring assembly between the battery and the starter were bad and replaced. Barely 2 months later, same problem. Power for everything, including power doors, lights, radio, etc., but when you crank the key...nothing. Not even a click. 36 hours later, the stupid thing started. Brought it in any way and left it. Dealer had it for a week and it started each and every time. Did I mention I had to bed and plead for 3 days to get a loaner car??? I had my van for 1 week....and I just had to have it towed AGAIN to the dealer.

After hours, of course. I am praying the damned thing does not start. But once again, no loaner car, and I am a stay at home mom of 4 kids and my nephew relies on me to get him to work. I have no other mode of transportation. Can you say..FRUSTRATED???
     
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Bad Service Procedures
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Bad is not the word. Awful is more like it! I brought my Sedona to a dealer for service here in NY. It's been two weeks and they still have not repaired the issue and cannot give me solid answers.

I have even started a case with KIA corporate and even when they call the dealer they cannot get any answers either. It took the service dept. a full week before they looked at the car. Kia corporation has denied me a loaner car as well.

Their service procedures are in need of major revision as they seem to have to depend on a factory representative to give any answers at all, another to approve loaners a customer service representative and still no positive outcome.

This is the second time I have gone through something like this with them.

Long story short, I would NEVER recommend KIA to anyone. BEWARE!!!!!!!!!!!!
     
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