CALIFORNIA -- I bought the Maytag Bravos XL Washer and Dryer set from Sears 5 months ago. The first problem was the dryer was wider than the standard size, so my counter in the utility room had to be cut down. The next thing with the dryer, since it had a steam cycle, I had to have extra water lines put in for the steam. The washer and dryer have minds of their own. The person washing the clothes has a very limited choice. Sometimes after the washing there are dry spots on the clothes because there isn't enough water in the washer. I really hate the washer. It leaves a white residue on the black clothes, so after the clothes are washed, I have to brush all of this powdery stuff off.
Where does it come from? I use Tide HE detergent. I use the Hot cycle. And the sounds it makes, at first I thought they were cute, but now, not so much. The washer will make sounds when it's washing, I don't know why. The dryer makes sounds when it's drying, I don't know why. I just open it up and shift thing around, hoping to fix it. I wish I never bought this set.
ATHOL, IDAHO -- Bought a Maytag Bravos XL Washer. Does not clean the clothes properly, no matter what detergent or combination of cleaners I use. From Tide to Oxi-Clean, Shout, Borax, you name it, I have tried it!!! Not happy. Don't buy one. Oh and it is really noisy -- knocks, rattles, and moans! Huh?
ALABAMA -- I purchased a Maytag because I thought they never needed repairs. Well boy was I wrong! About 3 months after we purchased our washer, we started having problems. It would not complete a cycle, it would not spin out clothes, it might take hours for the cycle to finish, if it did decide to finish. That's it....called the first time, a repair person came out and ordered a part that took 3 weeks to come in. Now this is a new machine and I am having to go wash my clothes at a laundromat because they don't have the part! This is not right!
Finally was fixed, but just for a short time. It started doing the same things again. Someone came out and fixed it, costing around $200.00. Again it worked for a few months and it has started back doing its same old stuff! Put a load on 3 days ago and it still has not spun out the water. We restarted the load numerous times and it still has not worked!!! Going tomorrow to buy yet another washing machine, but I promise you it will NOT be a MAYTAG!!! Hope this helps someone not make the same mistake that we made.
OHIO -- We absolutely hate our Maytag Bravos washer and dryer. Do not, I repeat do not purchase these appliances. The funny thing is after reading other reviews my mouth fell to the floor. We are experiencing identical problems with our appliances as others are. I have taken clothes out of the washer and still had dry clothes after a full wash cycle. Water never even touched them. I have removed clothes that have been torn, buttons tore off, and the clothes are twisted into knots sooo tight that everything needs ironed.
Even after using the "wrinkle free" cycle on the dryer you cannot get the wrinkles out of your clothes caused by the wringing of the washer. That explains the torn and damaged clothing as well. Now the dryer, we purchased our washer and dryer in Nov. of 2010. We had our first service call in less than 3 months. Our dryer would run for hours and our clothes were still wet. The door had tons of moisture inside and out. Called customer service and they walked us through troubleshooting options with no success. We had to schedule our first service call and found that the belt on the dryer had fallen off. We had no air circulating, only heat, hence, the moisture.
Here it is April 9th and we have the same problem, clothes are not drying, moisture on the door and no airflow. Still within the 1 year warranty. So I call to set up an appointment and the warranty dept is only open M-F from like 8-8. Very inconvenient since today is Saturday and we have a load of wet clothes. So for the 2nd time in less than 6 months we have to drag our third load of laundry somewhere else to finish. I had my old Kenmore washer and dryer for almost 20 years and NEVER had one single problem. I wanted new ones only because I wanted new and improved upgraded features... big mistake!!!
Whirlpool has done nothing to make this right with us. We cannot return our product and no one has offered me anything! How about an exchange for a new washer and dryer, or an extended service plan free of charge as I read someone else got. Nothing has been done to try to resolve these issues at all. I actually have my old set out in my garage, planning to sell them at my garage sale. I am beginning to think that would be my 2nd big mistake. I will probably need a back-up set to cover how useless our new set is. Better yet, maybe I should sell the brand new $2000 set and keep the old.
Only thing about that is I would feel guilty selling that junk to someone else, even for a couple bucks. I could not forgive myself for being that deceitful. Apparently Maytag Whirlpool does not feel the same way. They are probably laughing all the way to the bank. I could go on and on with more descriptive issues that we are unhappy about. Unfortunately I do not have time because I need to get to a laundromat to finish my clothes because my new Maytag Bravos washer and dryer suck.
Jan 15, 2012 - One year with this machine and I hate it. Leaves white residue all over dark clothes. Probably on light clothes, too but can't see it. I have called into help line twice, and at their urging tested water temp, switched to Tide. Also washing small loads on HOT and BULKY setting to get more water in rinse. Sometimes clothes are DRY after going through entire wash cycle! I now wash only jeans on 1 load, only shirts in another as suggested by their support person. No change... and such small loads... all on HOT with extra rinse kind of defeats the purpose of high energy. Have photos if you want.
CLEARWATER, FLORIDA -- Purchased Maytag bravos 5 years ago. Washer does a very poor job of cleaning and ties clothes in knots, and have problems with bleach leaching into the next load. Though the dryer works OK, sometimes even with the sensors, it doesn't dry jeans well if mixed with other clothes and the unit has rust on the outside already. My last washer and dryer never had rust and I had them 18 years.
MILWAUKEE, WISCONSIN -- I bought the Maytag Bravos because I was told it was “top of the line” and expected that Maytag's reputation for quality would provide me with many years of dependable service without problem. Boy, was I taken for a ride! Unless you have a lot of money to spend, DO NOT buy a Maytag Bravos wash machine. After only 3.5 years of normal use (3-4 standard loads per week) and doing everything as suggested by the owner's manual, my machine has developed a bad drum bearing. The cost to repair this bearing is $400 for parts and $200 for labor… in other words, I am forced to buy a new machine after ONLY 3.5 years of use.
When I called Maytag's customer service department to question them about my problem, their response was “There are no recalls on your machine, so we cannot do anything for you.” When I further questioned them about the lack of quality/dependability my machine provided, they again said “Sorry, the machine is out of the warranty period, thank you for buying Maytag.” If you buy one of these wash machines, you better have the extra money to buy an extended warranty.
WATERFORD, MICHIGAN -- I purchased a Bravo gas dryer, it has now in 6 months nearly received the same amount of thermostats. The burner system has issues, but no one has courage to take Whirlpool on in a dispute. Whirlpool will not accept responsibility for their products. If they had been a big enough company to say,"We are sorry, let us send a new unit." I may have a better feeling. They have a feature that shows if venting is good, and yet, even when it shows that, the techs will not accept that, and claim it is a vent issue that is blowing the stats.
DO NOT PURCHASE A BRAVO XL DRYER. If you already have, do not expect Whirlpool, or Maytag to stand behind it. Whirlpool, you belong in the HALL OF SHAME!!!
We bought a new washer and dryer in May 2011. My previous Maytag set had been so dependable that I thought it was a good idea to get Maytag again. My previous washer and dryer was 30 years old. When I bought the new Maytag set, I was told at the store not to expect this new set to last that long. However, I didn't expect the lint filter to fall apart in the first month.
The felt that borders the screen came loose, and now every time I use the dryer and clean the lint filter, I have to shove that piece back into its slot. I don't know if it can be glued back in safely since it is subjected to heat all the time; would that be a fire hazard?? I looked online to see what a new filter would cost, and I found it for $35. Ridiculous! I never replaced a lint filter in a dryer before. Is this a racket or what? Very disappointed in Maytag.