WEST CHESTER, PENNSYLVANIA -- I purchased the Maytag Bravo XL both washer and dryer about 8 months ago. I have already had 2 service calls regarding these appliances. I just made my third service call today. Do not buy these machines. Living between two states, I only use these machines when I am in town which is about 10-12 days a month. Therefore, they do not have a lot of use yet I am on my third service call.
The washer does not clean the clothes. I have done large loads since it is an XL machine and I always need to re-wash 1/2 the load again in order for the clothes to get clean and remove basic stains (toothpaste for example). When I called ABC, the company we purchased them from they tried to tell me I am not loading the machine properly.
Then they told me this machine only works well with large loads (not small ones). But in order for me to get the clothes clean, I need to break the loads down into smaller sizes especially on the gentle cycle. Also, the cycles on these machines are extremely long. So your clothes are not getting cleaned and the loads take 1-2 hours to clean. Most of the time you need to run the cycle twice.
Dryer - When I put in large loads, (towels, blankets etc...) the load is still damp after the machine is completed. I have to run the cycle on large loads twice. We had the vent checked and replaced by a handyman because ABC is not responsible for the vent. Since they did not find a problem with the machine, they said the vent was not installed properly. So we had it redone and I am still stuck with the same problem.
CALIFORNIA -- DO NOT BUY THE MAYTAG WASHING MACHINE. I purchased it in hopes of washing a little more than my old washing machine. We purchased a Maytag washing machine 15 years ago and it worked perfectly. That is why we choose to stay with Maytag and purchase the product again.
Unfortunately, the new Bravo Maytag washing machine is just a piece of junk. It keeps leaving white streaks on my black clothing. I have so many clothing that is ruined because of it. I use only Woolite Lite or Cheers for black clothing. I've read that fabric softener might cause a white residue. I've stopped using fabric softener but it's no use. Maytag to repay me for all my ruined black clothing.
There is no choice for just the spin cycle when the washing machine fails to wring out all the water. The soak cycle is a joke, especially when you are washing a blanket or a throw. The drum looks big but it cannot handle much. Hopefully, there is a consumer advocate group that will look into horrible this machine is, so I can get my money back. I'd gladly take the cheaper, old school ones. Anything, but the one I have now.
Bravos, what a piece of junk. Came home to a flooded basement and thought it might be the water pump on the washing machine. After spending hours cleaning up the basement we called the repairman and he came over 3 days later. It is the transmission and the circuit board plus another part that is getting clogged. Total repair is about $600. The repair man told us that they have a lot of trouble with this unit however not enough to do a recall.
Shame on Maytag. Just keep bilking the public to fill your pockets. This is what is wrong with this corporate world we live in. Crap that breaks down in no time. We figured this washer would last us 20 years and we made it just over 2. Thanks for nothing. DO NOT PURCHASE THIS PRODUCT.
Do NOT buy any Maytag product. This machine is junk, not even 5 years old, not overused. Tired of buying crap products from formerly reputable companies who now specialize in producing junk and ripping the consumer off. And, Government take notice, just because something "saves" water does not make it a good product, worthy of the public's purchase.
The public needs a consumer protection bureau that analyzes the reliability and maintainability of consumer goods and gets these fraudulent products off the market. Company and all like it producing junk from the same foreign sources need to go out of business. Bring back the solid mechanical machines that function. A washing machine is NOT a d'ed computer!
PHILADELPHIA, PENNSYLVANIA -- I'm ready to throw this washer out the window. We have had nothing but problems with this washer since the beginning five years ago. It takes me all day to do my laundry since the machine has to run a sensor to see how much is in the load, which isn't much unless you run a bulky cycle since if you run any other cycle, you get an inch of water and the machine beats the hell out of your clothes. Now we've had problems with the stupid lid lock (we don't have kids or grandkids that could get into this machine). It goes off at different times and the machine stops running because you can't run it if the lock isn't on. Really, really stupid.
My husband has done the troubleshoot check and got the errors and just recently ordered two boards that go into the electronic top of the machine. We have no idea if this is the problem. So now we're out $200 already and don't know if this will fix the problem. It also doesn't save you any energy. Our bills are still the same. Don't buy this piece of junk. If it doesn't work, we're going to buy a regular washer with a full agitator and not HE. This is only a great PR ploy for people to buy this product. We thought the same as many people on these reviews thought - if it's Maytag it's the top of the line. **!
CALIFORNIA -- I bought the Maytag Bravos XL Washer and Dryer set from Sears 5 months ago. The first problem was the dryer was wider than the standard size, so my counter in the utility room had to be cut down. The next thing with the dryer, since it had a steam cycle, I had to have extra water lines put in for the steam. The washer and dryer have minds of their own. The person washing the clothes has a very limited choice. Sometimes after the washing there are dry spots on the clothes because there isn't enough water in the washer. I really hate the washer. It leaves a white residue on the black clothes, so after the clothes are washed, I have to brush all of this powdery stuff off.
Where does it come from? I use Tide HE detergent. I use the Hot cycle. And the sounds it makes, at first I thought they were cute, but now, not so much. The washer will make sounds when it's washing, I don't know why. The dryer makes sounds when it's drying, I don't know why. I just open it up and shift thing around, hoping to fix it. I wish I never bought this set.
OHIO -- We absolutely hate our Maytag Bravos washer and dryer. Do not, I repeat do not purchase these appliances. The funny thing is after reading other reviews my mouth fell to the floor. We are experiencing identical problems with our appliances as others are. I have taken clothes out of the washer and still had dry clothes after a full wash cycle. Water never even touched them. I have removed clothes that have been torn, buttons tore off, and the clothes are twisted into knots sooo tight that everything needs ironed.
Even after using the "wrinkle free" cycle on the dryer you cannot get the wrinkles out of your clothes caused by the wringing of the washer. That explains the torn and damaged clothing as well. Now the dryer, we purchased our washer and dryer in Nov. of 2010. We had our first service call in less than 3 months. Our dryer would run for hours and our clothes were still wet. The door had tons of moisture inside and out. Called customer service and they walked us through troubleshooting options with no success. We had to schedule our first service call and found that the belt on the dryer had fallen off. We had no air circulating, only heat, hence, the moisture.
Here it is April 9th and we have the same problem, clothes are not drying, moisture on the door and no airflow. Still within the 1 year warranty. So I call to set up an appointment and the warranty dept is only open M-F from like 8-8. Very inconvenient since today is Saturday and we have a load of wet clothes. So for the 2nd time in less than 6 months we have to drag our third load of laundry somewhere else to finish. I had my old Kenmore washer and dryer for almost 20 years and NEVER had one single problem. I wanted new ones only because I wanted new and improved upgraded features... big mistake!!!
Whirlpool has done nothing to make this right with us. We cannot return our product and no one has offered me anything! How about an exchange for a new washer and dryer, or an extended service plan free of charge as I read someone else got. Nothing has been done to try to resolve these issues at all. I actually have my old set out in my garage, planning to sell them at my garage sale. I am beginning to think that would be my 2nd big mistake. I will probably need a back-up set to cover how useless our new set is. Better yet, maybe I should sell the brand new $2000 set and keep the old.
Only thing about that is I would feel guilty selling that junk to someone else, even for a couple bucks. I could not forgive myself for being that deceitful. Apparently Maytag Whirlpool does not feel the same way. They are probably laughing all the way to the bank. I could go on and on with more descriptive issues that we are unhappy about. Unfortunately I do not have time because I need to get to a laundromat to finish my clothes because my new Maytag Bravos washer and dryer suck.
ATHOL, IDAHO -- Bought a Maytag Bravos XL Washer. Does not clean the clothes properly, no matter what detergent or combination of cleaners I use. From Tide to Oxi-Clean, Shout, Borax, you name it, I have tried it!!! Not happy. Don't buy one. Oh and it is really noisy -- knocks, rattles, and moans! Huh?
Jan 15, 2012 - One year with this machine and I hate it. Leaves white residue all over dark clothes. Probably on light clothes, too but can't see it. I have called into help line twice, and at their urging tested water temp, switched to Tide. Also washing small loads on HOT and BULKY setting to get more water in rinse. Sometimes clothes are DRY after going through entire wash cycle! I now wash only jeans on 1 load, only shirts in another as suggested by their support person. No change... and such small loads... all on HOT with extra rinse kind of defeats the purpose of high energy. Have photos if you want.
MILWAUKEE, WISCONSIN -- I bought the Maytag Bravos because I was told it was “top of the line” and expected that Maytag's reputation for quality would provide me with many years of dependable service without problem. Boy, was I taken for a ride! Unless you have a lot of money to spend, DO NOT buy a Maytag Bravos wash machine. After only 3.5 years of normal use (3-4 standard loads per week) and doing everything as suggested by the owner's manual, my machine has developed a bad drum bearing. The cost to repair this bearing is $400 for parts and $200 for labor… in other words, I am forced to buy a new machine after ONLY 3.5 years of use.
When I called Maytag's customer service department to question them about my problem, their response was “There are no recalls on your machine, so we cannot do anything for you.” When I further questioned them about the lack of quality/dependability my machine provided, they again said “Sorry, the machine is out of the warranty period, thank you for buying Maytag.” If you buy one of these wash machines, you better have the extra money to buy an extended warranty.