ALABAMA -- I purchased a Maytag because I thought they never needed repairs. Well boy was I wrong! About 3 months after we purchased our washer, we started having problems. It would not complete a cycle, it would not spin out clothes, it might take hours for the cycle to finish, if it did decide to finish. That's it....called the first time, a repair person came out and ordered a part that took 3 weeks to come in. Now this is a new machine and I am having to go wash my clothes at a laundromat because they don't have the part! This is not right!
Finally was fixed, but just for a short time. It started doing the same things again. Someone came out and fixed it, costing around $200.00. Again it worked for a few months and it has started back doing its same old stuff! Put a load on 3 days ago and it still has not spun out the water. We restarted the load numerous times and it still has not worked!!! Going tomorrow to buy yet another washing machine, but I promise you it will NOT be a MAYTAG!!! Hope this helps someone not make the same mistake that we made.
WATERFORD, MICHIGAN -- I purchased a Bravo gas dryer, it has now in 6 months nearly received the same amount of thermostats. The burner system has issues, but no one has courage to take Whirlpool on in a dispute. Whirlpool will not accept responsibility for their products. If they had been a big enough company to say,"We are sorry, let us send a new unit." I may have a better feeling. They have a feature that shows if venting is good, and yet, even when it shows that, the techs will not accept that, and claim it is a vent issue that is blowing the stats.
DO NOT PURCHASE A BRAVO XL DRYER. If you already have, do not expect Whirlpool, or Maytag to stand behind it. Whirlpool, you belong in the HALL OF SHAME!!!
LOUISVILLE, KENTUCKY -- 2 1/2 years ago we purchased a Cabrio Washer and Dryer. Six visits from the repairman couldn't fix it so Lowe's let us return it and get a washer/dryer from the Bravos line. They are horrible. The washer vibrates and if my house weren't on a slab I'd fear for it going through the floor. The clothes are twisted and tangled in the washer. After using softener in the washer and dryer sheets in the dryer, I still have to iron most clothing.
Calls to the company resulted in someone reading the manual to me. A woman from CEO Fettig's executive board finally responded to 2 set of letters written to about 5 of the company's execs assured me that all washers vibrate at times - even her own machine. I've been doing laundry for over 55 years and never had such horrible appliances and expensive too. I think the Maytag repairman retired because he was embarrassed!
Bought this washer and matching dryer at Best Buy Oct 2011. At first it seemed fine but after about 6 weeks, started noticing white residue all over dark clothing. As I wear mostly dark colors this is totally unacceptable. I use only HE liquid detergent and fabric softener in the appropriate measures.
Using extra rinse for every load but doesn't help. Use the Afresh product recommended by manufacturer regularly but all to no avail. Shocking that Maytag would sell such an inferior product. Always thought they had a reputation for quality which played a part in my buying decision, but would never purchase another product from them. Was $650 on sale and consider this the biggest waste of money ever. DO NOT BUY BRAVOS WASHERS! If you have a problem you'll get nothing in the way of assistance from their laughingly called Customer Service.
Bought a new Maytag Bravo dryer in Jan 2011. It has crapped out already with very little use. Repair people have been out 3 times and now have to refer it to the factory for "model review board" which take a week. They have replaced the board ($375 + labor +-), a thermal fuse ($50 + labor+-) and another service call to determine they didn't know what was wrong and had to refer it to the Model review board. Been without a dryer for a week already and called the Maytag people this morning and told them I want a new dryer.
They said they have to exhaust all possibilities of fixing this piece of JUNK before they could move on to possible replacing the unit!! What a total waste of money and time. I will have a new dryer in my house this evening, and it won't be anything made by Maytag or Whirlpool, and will turn the case over to an attorney. BUYER BEWARE of any Maytag because the repairman ain't so lonely anymore. I have a BIG MOUTH and by the time I get through with MY advertising on Maytag they will wish they had replaced my machine many times over. Better Business Bureau is my next letter.
We bought a new washer and dryer in May 2011. My previous Maytag set had been so dependable that I thought it was a good idea to get Maytag again. My previous washer and dryer was 30 years old. When I bought the new Maytag set, I was told at the store not to expect this new set to last that long. However, I didn't expect the lint filter to fall apart in the first month.
The felt that borders the screen came loose, and now every time I use the dryer and clean the lint filter, I have to shove that piece back into its slot. I don't know if it can be glued back in safely since it is subjected to heat all the time; would that be a fire hazard?? I looked online to see what a new filter would cost, and I found it for $35. Ridiculous! I never replaced a lint filter in a dryer before. Is this a racket or what? Very disappointed in Maytag.
I finally went for it and bought an expensive Maytag washer and dryer. It was the new 2009 Bravo set. Very nice looking set. First of all, I had no idea what I was getting myself into with this bells and whistles on steroid technology. The washer takes virtually all choices away from the user, and determines what variables will be allowed based upon their pre-set combination. I can live with most of these pre-determined selections, but sometimes it's frustrating.
The worst thing about the washer is that it becomes unbalanced A LOT!!! Two king sheets will unbalance it. Many times it becomes unbalanced for Goodness-knows-why. I had the Maytag Repairman come and look at the washer to try to determine if there was something wrong, but he said, "No, these machines just have a tendency to become unbalanced easily."
I can't imagine this machine lasting very long. The movements it goes through to wash a load is extreme. I'm sure that parts will wear out much faster than the older models. Especially with what it goes through to "right" itself when it becomes imbalanced. The repairman told me I should have bought a front loader. Great. That made me feel really good! I don't hate this machine, but if I had known what it was really like, I would never have bought it!
VENTURA, CALIFORNIA -- Although the item seems to have unending variations, most cycles will beat your clothes to rags. Evidently, the unit weighs the clothes and determines how much water to use. Unless you're operating in the Bulky cycle, there is not enough water in the tub and the small domed agitator relentlessly beats the hell out of everything. I relocated my treadmill beside it to watch every cycle and situation. In addition to the water issue, the final spin sometimes does not happen.
Place ten 20" linen napkins in it and it will not produce a final spin -- just drain -- it cannot determine that there is anything in it, I guess. In short, purchasing this product is a mistake.
Who would buy a product that the manufacture can't fix? If you like your Bravo, pray it never breaks! Is it a good dryer? I've had it for over a year and I still don't know! Countless calls to Maytag, numerous repair visits and parts replaced, still won't stay on long enough to dry clothes. It's being repaired under the original warranty and I purchased an additional 3 years. Think of the possibilities! Speed-dial to Maytag, never ending visits by the repairman. AND... four full years of wet clothes at no additional cost. Sad thing is, they are so very polite to me, while I sit and wait and wait and wait.