Preview Review

Next Review

Maytag Corporation Dishwashers Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Motherboard Blew 1 Year and 2 1/2 Months After Purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- We purchased our dishwasher Labor Day weekend September 1st and as per the repairman, the motherboard on the machine is dead. We spent $69 for the repairman to come out and he wants to charge another $350 to fix it. I won't be fixing it, the fact that they only warranty their machines for only a year tells me they don't believe in their own product. The fact that their products have such terrible reviews means I won't be fixing it because what if the new motherboard goes out in a year and a month, then I could have bought a high end brand that will guarantee their product. I'm very disappointed with Maytag.

Replies
Sad Saga of Maytag Dishwasher MDB7600AWW
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENTON HARBOR, MICHIGAN -- Saga of the Maytag dishwasher, model MDB7600AWW started July 27th when we discovered a puddle of water under it and our countertop warped. Inspecting it, we discovered the bottom was cracked in the right rear. We called the dealer we'd purchased all our Maytag appliances from, he directed us to our warranty, which states the unit will be replaced if the tub fails within 20 years. It was almost 9 years to the day since it was installed.

We called Maytag, which is now Whirlpool, and were told we needed to have a service person confirm the crack. July 30th the service person confirmed it was cracked and told us it was a known problem. He had already replaced a few for his customers. He said he would call Maytag, confirming the problem and we should call. That cost us $75 for 3 minutes. (Talk about adding insult to injury!) July 30th, called Maytag and was referred to Jennifer, who said she would get back to us with replacement options.

July 31st, we did our own searching in local stores for available options for replacement and called Jennifer, giving her the unit we'd prefer. She said she'd check and get back to us. Aug 6th, call Jennifer, got voicemail, left message. (No return call.) Aug 7th, went online to the chat and finally got the answer that we'd have our replacement within 10-12 days. No mention of what model.

Aug 17th, called Jennifer, got voicemail, left message. (No return call.) Then we called the dealer again. He couldn't believe we still didn't have a replacement. He didn't understand why he couldn't make the replacement with the unit we preferred, which he had in stock. He called Maytag and was able to get a job number and the name and phone for the company handling the replacement. He was being cut out completely!! He was told we'd be getting the model we'd requested and it was tentatively scheduled to be installed Aug 23rd.

Aug 17th, we called the company now handling the replacement. It seems the unit was shipped to the wrong address and returned. No info on when to expect replacement. August 22nd (today) called Jennifer, got voicemail, left message. (No return call – yet. Anyone see a pattern here?) Called Maytag. Now we're told the unit is in transit, should be delivered today and is scheduled for installation Aug 31st! Asking to speak with a supervisor, we were told it wouldn't do any good.

At this point, I am so fed up with the whole process, I will post my disgust with Whirlpool everywhere I possibly can. I have, and will continue, to tell everyone who will listen not to purchase anything from Maytag or Whirlpool. Check Whirlpool's site and find out how many other things you should avoid purchasing. I was not happy to find they are involved with DirecTV. That probably explains why I wasn't happy the last time I had to contact them!!! Whirlpool took the good name of Maytag and drug it through the mud. When the rest of my Maytag appliances need replacement, I will avoid anything to do with a Whirlpool product!

And I'm not holding my breath about that Aug 31st promised installation. And none of this addresses my warped countertop, and any other damage we may find when the unit is finally removed for replacement. Meanwhile, I'm washing dishes by hand, which is not pleasant. I suffer from psoriasis and my hands are like raw meat. Washing dishes is torture. I can't wear gloves because my hands sweat in them and makes them even worse. And husbands can only be expected to help out once in a while, not every day.

Replies
Lack of Warranty Service - Dishwasher
By -

VIRGINIA -- Back in June 2006, I called the Service Repair number to have my dishwasher looked at because the dishwasher would not drain. If the item weren'™t under warranty, I would have gone with a local appliance repair company (which would have been easier/cheaper/less time consuming). Original complaint (Sep. 05) was the dishwasher would not drain properly. First tech came to my house and told my wife just to hit the reset button. Although not please with that $85 answer or service, I didn'€™t stir the pot too much, to avoid arguments.

Well I have had to call Maytag again (6/06) about the same issue. Another $85 diagnosis later, and it seems as if the tech is slowly rebuilding the guts of my dishwasher one piece at a time. Original diagnosis was the pump assembly need replacement. That didn'€™t work. Then, need to replace the water out valve. Well after 10 days of not hearing back from the repair tech or Maytag, I decided to call and check the status.

I found out that the part that was needed was NOT ordered. Go figure. Of course when dealing with companies like this one, they pass you off to someone else every time you catch them in a lie, and there is never a supervisor working the day you call. WOW what a company. It is never one person'€™s job, or responsibility for anything, and with the lack of leadership of this company, NO WONDER IT'S GONE UNDER. Good!!!! OK back to the issue. So 3 three days later the unordered part arrives, and the following day the repair tech shows back up to my house. Guess what - WRONG PART.

After spending about 4 hours on the phone with Maytag getting passed from person to person, I finally was able to find someone who was a supervisor (of incompetency maybe). This person supposedly went over to parts/shipping to ensure the correct part was shipped. Well another 4 days go by and a part arrives at my home and 2 days later the repair guy (I am finding difficulty in associating this guy driving the Maytag truck with the word technician). Well after 30 minutes with his head inside an open dishwasher, he figured out the wrong part was shipped once again.

So once again, I go through all the people that work for this defunct company just so that we can try this again. How many times does the guy have to look at this dishwasher, have the correct parts shipped (guess they don'€™t have these parts locally/regionally).

I don'€™t know what a repair technician makes hourly, but for the amount of time he has come and gone from my home, the amount of money shipping wrong parts around the country, and the worthless time the company actually pays these people that work the phones or the "supervisors", it would have been cheaper for them to either make a new dishwasher at the factory and have it shipped to my house, or have a person show up and give me a check (pro-rated of course) to replace the dishwasher. So here I sit 2 ½ months later, with a broken dishwasher.

Replies
Dishwasher
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Maytag no satisfaction from Maytag they will not replace their failed touchpad due to defective design. Buy another brand

Replies
Advertisement
Dishwasher Jet Stream Plus
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BARNEGAT NJ -- I bought this dishwasher because it had decal on front. 10-year warranty. It only covers plastic racks? What BS. Called Maytag - They won't do anything. I bought American - don't buy Maytag - all appliances are garbage. Buy Samsung - better than American made crap with bogus warranties.

Replies
Maytag Washer, Dishwasher and Amana Refrig a Piece of Junk
By -

STOCKBRIDGE, GEORGIA -- I am about to file a formal complaint with the Better Business Bureau as well as take the major problems with this lemon of a Maytag washer to the news media. Ever since I purchased this Maytag washer from the local Maytag Stockbridge Georgia dealer it has not worked properly; making noises, the drum of the washer makes loud squeaking noises and now the washer makes a loud humming noise. Last night the washer just died right before the rinse cycle and will not go any further than that. I am now stuck with a new washer that is useless.

The local Maytag dealer has sent their Maytag repairman out here within the second week of owning this lemon of a washer (Oct. 2004). And that repairman said he could not fix the loud noises. Maytag will not replace the machine either. I have now been waiting three weeks for a part that still is not in and now the machine has gone from making humming, squeaking and crackling noises to just completely breaking down. My husband called the Maytag store in Stockbridge GA just last week and told them that since the repairman was out three weeks ago that now the washer machine is making a loud humming noise and now last night it just died.

Maytag now is also sending me junk mail saying my warranty on this lemon is expiring March 16th. Well, I have got something for Maytag - you have sold me a "lemon" of a washer machine - a washer machine that has never ever worked properly and has still to this day not been repaired. The first repairman the Stockbridge Maytag store sent out during the first two weeks of my owning this piece of junk was fired because he did not know what he was doing or saying, yet his inexperience several months ago has left me with a nightmare.

I am going to the BBB and the local newspapers and t.v because not only do I have problems with my washer but my top of the line Amana refridge and Maytag quiet series dishwasher (all appliances are new) have problems as well. The dishwasher being only one month old had to have the entire motor replaced; the refridge freezes up and makes moaning noises and now I have a new washer machine that squeaks, grinds and now has died. Maytag refuses to replace any of these appliances and is only waiting on the warranties to expire. We need a class action suit against Maytag.

Replies
Dishwasher is Possessed
By -

Purchased a Maytag Legacy Quiet series 300 a little over a year ago. When attempting to was on the normal cycle, it switches to the rinse cycle and then you can get it to switch back until you run it over and over and over on rinse. My husband calls it "possessed". I did contact Maytag who at the time said "I'm sorry" but we won't help you since it didn't show the problem within the 1st year. Then I filed a complain on the internet Complaints Board and someone from Maytag did contact me to try to help. They said they would pay to have one of their authorized repair services come out and gave the list of authorized companies.

I made an appointment with one of them and they DID NOT SHOW UP on the scheduled day on which I had off from work. Maytag claimed they couldn't do anything. I cannot take another day off from work in the hopes that another repair company will show up and Maytag said they couldn't ask their authorized repair companies to reschedule around my schedule so that I didn't have to take off again. I would NEVER SPEND ANOTHER PENNY ON MAYTAG and I feel it my duty to let as many people as possible know that buying a Maytag product is nothing but a headache and has tripled my water bill every month.

Besides wanting to take a baseball bat and smashing it from frustration, I have been late for work many times because I had to hand wash baby bottles because the dishwasher switched to the rinse cycle and never released the soap and have had to run the dishwasher sometimes as much a 5 times before I could finally get it to stay on the normal wash cycle. I have a video of this if anyone would like to see my proof.

Replies
Maytag is Junk!!! Do Not Buy Maytag!!
By -

ONEONTA, NEW YORK -- I STRONGLY ADVISE: DO NOT PURCHASE MAYTAG!! I hate Maytag!! Maytag is a complete scam and I would advise not purchasing a Maytag product ever!! We've had nothing but bad experiences. In 2005, we purchased a Maytag Washer and Dryer (heavy duty, commercial grade, etc), not because our existing machines didn't work, but because we thought it would be wise to upgrade (after doing a whole house remodel project). A year and half after the purchase, the dryer wouldn't start. Maytag charges $70 just to come to the house to diagnose... then you have to add parts & labor. So, almost $200 later, the dryer is fixed.

Then, the washer acts up. During the spin cycle, it can't balance, makes crazy noise, etc. So... another repair charge!! And this is only a year and 6 months. So stupidly in May 2007, we purchase a $700 Quiet Series 400 dishwasher from Maytag. A year and 2 months later, I go to start a load and it doesn't start. So I call the store. He tells me to shut the circuit breaker off for at least 2 1/2 hours. How convenient... when I turn it back on and the machine still doesn't start, the store had just closed.

So the next morning, I call... asking for an answer as to how I am at any advantage by spending more money on what was thought to be a higher quality product... no answer of course. Just, "Ma'am... appliances break." After a year and 2 months??!!??! So, of course I'm very upset and still looking for an answer. Then he infers that it was my fault for the appliance breaking. Please note: it is just me and my husband, no kids, only 2 people's dishes being washed!!! So, here I sit on Sunday and the service man cannot get here until Thursday. (If possible, I'll try to update this with the cost of repairs.)

By the way, with this model came a bunch of "bells & whistles". In less than a year most of these plastic extras actually snapped/broke. My husband actually had to zip-tie the prongs to stay up. UNBELIEVABLE!! I STRONGLY ADVISE: DO NOT PURCHASE MAYTAG!!

Replies
Advertisement
Corroded Racks
By -

MYRTLE BEACH, SOUTH CAROLINA -- I purchased my Maytag QuietSeries 300 dishwasher from Lowe's in August 2003 for $776.00 (including installation and a 5-year extended warranty). This was the top-of-the-line model with 3 racks, sections of the top & middle racks that could be folded down to better fit large items, and dual silverware baskets that could be separated and placed elsewhere in the machine for more convenience. I LOVED this dishwasher as soon as I saw it at the store. The delivery and installation went fine and I have never had a dishwasher clean dirty dishes so well. The convenience of the adjustable racks is outstanding.

However, it is the racks that have become the problem and are at the point where they will soon cause my dishwasher to be unusable. It started with a couple of the little plastic/rubber caps coming off the tips of the upright prongs. Once the caps were gone, I could see that the metal prongs had corroded. Then, I noticed a "lump" in the plastic/rubber coating of the top rack. The lump was located at a "joint" where one of the vertical prongs is attached to the rack. I just thought it was an excess amount of the coating. But the lump got larger and started to spread.

The coating eventually split open and I could see the completely rusted, corroded metal underneath. It is completely rusted through. I called the "800" number for warranty repairs since I am still within my warranty period. However, they told me that the warranty does not cover the racks. So, now I have a 4-year-old top-of-the-line dishwasher for which I paid $776.00 that will be virtually useless when the racks fall apart in a rusty heap. I am LIVID that my warranty will not cover something that is CLEARLY a manufacturing defect. This problem was not caused by "operator error" or negligence or abuse.

Since I already owned a Maytag washer and have been very satisfied, I was confident in purchasing another Maytag product. How foolish of me to assume that "brand loyalty" would actually mean something.

Replies
How Do I Hate This Dishwasher?
By -

GEORGIA -- This is a copy of what I posted on e-pinions.com. Out of 26 reviews, 21 give this dishwasher 2 stars or less. Let me count the ways. Terrible design. Bottom rack cannot hold anything deep, which might be okay if you could put even a cookie sheet, etc. on it. I was told by repairman (on his last visit) that I was blocking the water flow by putting solid dishes on this rack. Huh? According to that, I guess I should only put flat sieve dishes on it (don't see too many of those). Plus the manual shows dishes being used just like I normally put there.

Also was told to pre-rinse. Huh again? The manual says not to pre-rinse. This is the only appliance that I have an extended warranty on and figured I needed it considering how often I have had to call for repairs. Oh yes, sometimes it cleans better than others, probably when the dishwasher isn't full. But if I called the repairman every time I take out dirty dishes after 2 hours of washing, he would have to move in. Then I must soak the dishes as they now have grit dried on them. The design actually means it holds less dishes than normal as normal size plates will block the wash arms if used in the back part of dishwasher.

Also was told to make sure that the wash arm connector is correctly aligned in water inlet holes. When dishwasher is full, you can't see this, only hope that you are feeling it correctly. The third rack is a good idea, but this is a poor design. I personally feel it should be taken off the market until these flaws are fixed.

I paid $600.00 for it in Jan. 2003. I had a Maytag in a previous house that I paid only $300-$350 for and only had a repairman once, after it was out of warranty and only because one of my kids dropped a button in it. There is no point in having a repairman come unless he is coming to take it away. P.S. I don't blame the repairman. He didn't design it. Recommended, no.

Replies
Top of Page | Next Page >

Maytag Logo
Maytag Corporation Dishwashers Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 8 ratings and
96 reviews & complaints.
Contact Information:
Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
Product/Services
Compare Appliance Companies