LOS ANGELES, CALIFORNIA -- We purchased our dishwasher Labor Day weekend September 1st and as per the repairman, the motherboard on the machine is dead. We spent $69 for the repairman to come out and he wants to charge another $350 to fix it. I won't be fixing it, the fact that they only warranty their machines for only a year tells me they don't believe in their own product. The fact that their products have such terrible reviews means I won't be fixing it because what if the new motherboard goes out in a year and a month, then I could have bought a high end brand that will guarantee their product. I'm very disappointed with Maytag.
Maytag Quiet Series 400, we purchased it several years ago and it has been falling apart since then. Literally! Each week a clip would break so that the tines that hold the plates and cups could not stand up. There is no insurance against this type of breakage with Maytag. Our only option is to buy a new rack(s) and then have it installed. Cost: $250.00 per rack. We could not even buy the new clips to hold the tines up that are left. I have used twine, twistie, wire, etc. and nothing works for long. Don't buy Maytag. I always thought that it was a great brand. I think that idea is in the past.
OREGON -- Bought a service plan for my dishwasher. Thank goodness I did. I purchased product six years ago. Repairman has been here 7 times, 3 times because wheels on racks broke. Engineering flaw? This will be 8 times. The latch on door keeps breaking - another engineering flaw. So many parts have been replaced, it's not even the same dishwasher I purchased. I purchased your top of the line. Now with the replacement parts that was used, it's not top of the line anymore. It seems you don't make replacement parts for my dishwasher. I always wanted a Maytag, I was so excited when I purchased it. No I am so sorry I did.
BENTON HARBOR, MICHIGAN -- Saga of the Maytag dishwasher, model MDB7600AWW started July 27th when we discovered a puddle of water under it and our counter top warped. Inspecting it, we discovered the bottom was cracked in the right rear. We called the dealer we'd purchased all our Maytag appliances from, he directed us to our warranty, which states the unit will be replaced if the tub fails within 20 years. It was almost 9 years to the day since it was installed.
We called Maytag, which is now Whirlpool, and were told we needed to have a service person confirm the crack. July 30th the service person confirmed it was cracked and told us it was a known problem. He had already replaced a few for his customers. He said he would call Maytag, confirming the problem and we should call. That cost us $75 for 3 minutes. (Talk about adding insult to injury!) July 30th, called Maytag and was referred to Jennifer, who said she would get back to us with replacement options.
July 31st, we did our own searching in local stores for available options for replacement and called Jennifer, giving her the unit we'd prefer. She said she'd check and get back to us. Aug 6th, call Jennifer, got voicemail, left message. (No return call.) Aug 7th, went online to the chat and finally got the answer that we'd have our replacement within 10-12 days. No mention of what model.
Aug 17th, called Jennifer, got voicemail, left message. (No return call.) Then we called the dealer again. He couldn't believe we still didn't have a replacement. He didn't understand why he couldn't make the replacement with the unit we preferred, which he had in stock. He called Maytag and was able to get a job number and the name and phone for the company handling the replacement. He was being cut out completely!! He was told we'd be getting the model we'd requested and it was tentatively scheduled to be installed Aug 23rd.
Aug 17th, we called the company now handling the replacement. It seems the unit was shipped to the wrong address and returned. No info on when to expect replacement. August 22nd (today) called Jennifer, got voicemail, left message. (No return call – yet. Anyone see a pattern here?) Called Maytag. Now we're told the unit is in transit, should be delivered today and is scheduled for installation Aug 31st! Asking to speak with a supervisor, we were told it wouldn't do any good.
At this point, I am so fed up with the whole process, I will post my disgust with Whirlpool everywhere I possibly can. I have, and will continue, to tell everyone who will listen not to purchase anything from Maytag or Whirlpool. Check Whirlpool's site and find out how many other things you should avoid purchasing. I was not happy to find they are involved with DirecTV. That probably explains why I wasn't happy the last time I had to contact them!!! Whirlpool took the good name of Maytag and drug it through the mud. When the rest of my Maytag appliances need replacement, I will avoid anything to do with a Whirlpool product!
And I'm not holding my breath about that Aug 31st promised installation. And none of this addresses my warped countertop, and any other damage we may find when the unit is finally removed for replacement. Meanwhile, I'm washing dishes by hand, which is not pleasant. I suffer from psoriasis and my hands are like raw meat. Washing dishes is torture. I can't wear gloves because my hands sweat in them and makes them even worse. And husbands can only be expected to help out once in a while, not every day.
PENNSYLVANIA -- My dishwasher has not worked in the five years that we had it. I have a house full of Maytag and am not too happy about the dishwasher. Needs fixed twice a month for five years it's just my husband and me and use it once a week. Same old thing the board on the front of washer. I have been raised on Maytag my dad fixed, they were called black then. What happened. My contract is through A & E and they are not reliable, they change rules every time. Were there any recalls on this model. Numbers are, take your choice: E39927, LR111720, MDB7601AWS, 32815458JE. THANK YOU.
MICHIGAN -- Dishwasher is just two years old. Stopped working in November. Needs a new control panel. Seems strange that a two year old anything needs a new control panel. Problem is, you cannot get it. It's been on back order since November and Maytag keeps changing the delivery date. I just spoke to Maytag and now the estimated shipping date is Feb. 2012. The Maytag representative also said that Maytag had made the parts but they were defective and had to be remade. Which is probably what is wrong with the original part that is broke after two years - it was probably defective too. Very frustrating that no one can help you.
You have to live with this problem and delay according to Maytag. Maytag is owned by Whirlpool so that makes both of them on my avoid list from now on.
Same problems as everyone else, mine lasted 2 years and lights started failing on control panel. Not sure if board or panel problem but after disassembling back of door and checking board for problems, would not start. Got so frustrated that I wrote Jeff Fettig (CEO of Whirlpool) last week complaining of this problem and which should be recalled.. Haven't heard yet but always went to the top to get some satisfaction and would advise others to do the same, maybe they will build a better dishwasher in the future.
Getting a Whirlpool replacement in a few weeks through Lowe's and hoping for a better outcome & more durability. Why did they have to go to electronics? The old turn dial worked fine & no problems!!!!!!!!!!!!!
We bought the built in dishwasher only two years ago and now the control board and control panel doesn't work. I would not recommend this dishwasher to anyone when you buy a new dishwasher you expect it to last more than two years.
I would tell anyone buying a Maytag dishwasher not too they do not hold up.