BENTON HARBOR, MICHIGAN -- Saga of the Maytag dishwasher, model MDB7600AWW started July 27th when we discovered a puddle of water under it and our counter top warped. Inspecting it, we discovered the bottom was cracked in the right rear. We called the dealer we'd purchased all our Maytag appliances from, he directed us to our warranty, which states the unit will be replaced if the tub fails within 20 years. It was almost 9 years to the day since it was installed.
We called Maytag, which is now Whirlpool, and were told we needed to have a service person confirm the crack. July 30th the service person confirmed it was cracked and told us it was a known problem. He had already replaced a few for his customers. He said he would call Maytag, confirming the problem and we should call. That cost us $75 for 3 minutes. (Talk about adding insult to injury!) July 30th, called Maytag and was referred to Jennifer, who said she would get back to us with replacement options.
July 31st, we did our own searching in local stores for available options for replacement and called Jennifer, giving her the unit we'd prefer. She said she'd check and get back to us. Aug 6th, call Jennifer, got voicemail, left message. (No return call.) Aug 7th, went online to the chat and finally got the answer that we'd have our replacement within 10-12 days. No mention of what model.
Aug 17th, called Jennifer, got voicemail, left message. (No return call.) Then we called the dealer again. He couldn't believe we still didn't have a replacement. He didn't understand why he couldn't make the replacement with the unit we preferred, which he had in stock. He called Maytag and was able to get a job number and the name and phone for the company handling the replacement. He was being cut out completely!! He was told we'd be getting the model we'd requested and it was tentatively scheduled to be installed Aug 23rd.
Aug 17th, we called the company now handling the replacement. It seems the unit was shipped to the wrong address and returned. No info on when to expect replacement. August 22nd (today) called Jennifer, got voicemail, left message. (No return call – yet. Anyone see a pattern here?) Called Maytag. Now we're told the unit is in transit, should be delivered today and is scheduled for installation Aug 31st! Asking to speak with a supervisor, we were told it wouldn't do any good.
At this point, I am so fed up with the whole process, I will post my disgust with Whirlpool everywhere I possibly can. I have, and will continue, to tell everyone who will listen not to purchase anything from Maytag or Whirlpool. Check Whirlpool's site and find out how many other things you should avoid purchasing. I was not happy to find they are involved with DirecTV. That probably explains why I wasn't happy the last time I had to contact them!!! Whirlpool took the good name of Maytag and drug it through the mud. When the rest of my Maytag appliances need replacement, I will avoid anything to do with a Whirlpool product!
And I'm not holding my breath about that Aug 31st promised installation. And none of this addresses my warped countertop, and any other damage we may find when the unit is finally removed for replacement. Meanwhile, I'm washing dishes by hand, which is not pleasant. I suffer from psoriasis and my hands are like raw meat. Washing dishes is torture. I can't wear gloves because my hands sweat in them and makes them even worse. And husbands can only be expected to help out once in a while, not every day.
Purchased a Maytag Legacy Quiet series 300 a little over a year ago. When attempting to was on the normal cycle, it switches to the rinse cycle and then you can get it to switch back until you run it over and over and over on rinse. My husband calls it "possessed". I did contact Maytag who at the time said "I'm sorry" but we won't help you since it didn't show the problem within the 1st year. Then I filed a complain on the internet Complaints Board and someone from Maytag did contact me to try to help. They said they would pay to have one of their authorized repair services come out and gave the list of authorized companies.
I made an appointment with one of them and they DID NOT SHOW UP on the scheduled day on which I had off from work. Maytag claimed they couldn't do anything. I cannot take another day off from work in the hopes that another repair company will show up and Maytag said they couldn't ask their authorized repair companies to reschedule around my schedule so that I didn't have to take off again. I would NEVER SPEND ANOTHER PENNY ON MAYTAG and I feel it my duty to let as many people as possible know that buying a Maytag product is nothing but a headache and has tripled my water bill every month.
Besides wanting to take a baseball bat and smashing it from frustration, I have been late for work many times because I had to hand wash baby bottles because the dishwasher switched to the rinse cycle and never released the soap and have had to run the dishwasher sometimes as much a 5 times before I could finally get it to stay on the normal wash cycle. I have a video of this if anyone would like to see my proof.
MYRTLE BEACH, SOUTH CAROLINA -- I purchased my Maytag QuietSeries 300 dishwasher from Lowe's in August 2003 for $776.00 (including installation and a 5-year extended warranty). This was the top-of-the-line model with 3 racks, sections of the top & middle racks that could be folded down to better fit large items, and dual silverware baskets that could be separated and placed elsewhere in the machine for more convenience. I LOVED this dishwasher as soon as I saw it at the store. The delivery and installation went fine and I have never had a dishwasher clean dirty dishes so well. The convenience of the adjustable racks is outstanding.
However, it is the racks that have become the problem and are at the point where they will soon cause my dishwasher to be unusable. It started with a couple of the little plastic/rubber caps coming off the tips of the upright prongs. Once the caps were gone, I could see that the metal prongs had corroded. Then, I noticed a "lump" in the plastic/rubber coating of the top rack. The lump was located at a "joint" where one of the vertical prongs is attached to the rack. I just thought it was an excess amount of the coating. But the lump got larger and started to spread.
The coating eventually split open and I could see the completely rusted, corroded metal underneath. It is completely rusted through. I called the "800" number for warranty repairs since I am still within my warranty period. However, they told me that the warranty does not cover the racks. So, now I have a 4-year-old top-of-the-line dishwasher for which I paid $776.00 that will be virtually useless when the racks fall apart in a rusty heap. I am LIVID that my warranty will not cover something that is CLEARLY a manufacturing defect. This problem was not caused by "operator error" or negligence or abuse.
Since I already owned a Maytag washer and have been very satisfied, I was confident in purchasing another Maytag product. How foolish of me to assume that "brand loyalty" would actually mean something.
LOS ANGELES, CALIFORNIA -- We purchased our dishwasher Labor Day weekend September 1st and as per the repairman, the motherboard on the machine is dead. We spent $69 for the repairman to come out and he wants to charge another $350 to fix it. I won't be fixing it, the fact that they only warranty their machines for only a year tells me they don't believe in their own product. The fact that their products have such terrible reviews means I won't be fixing it because what if the new motherboard goes out in a year and a month, then I could have bought a high end brand that will guarantee their product. I'm very disappointed with Maytag.
Maytag Quiet Series 400, we purchased it several years ago and it has been falling apart since then. Literally! Each week a clip would break so that the tines that hold the plates and cups could not stand up. There is no insurance against this type of breakage with Maytag. Our only option is to buy a new rack(s) and then have it installed. Cost: $250.00 per rack. We could not even buy the new clips to hold the tines up that are left. I have used twine, twistie, wire, etc. and nothing works for long. Don't buy Maytag. I always thought that it was a great brand. I think that idea is in the past.
OREGON -- Bought a service plan for my dishwasher. Thank goodness I did. I purchased product six years ago. Repairman has been here 7 times, 3 times because wheels on racks broke. Engineering flaw? This will be 8 times. The latch on door keeps breaking - another engineering flaw. So many parts have been replaced, it's not even the same dishwasher I purchased. I purchased your top of the line. Now with the replacement parts that was used, it's not top of the line anymore. It seems you don't make replacement parts for my dishwasher. I always wanted a Maytag, I was so excited when I purchased it. No I am so sorry I did.
PENNSYLVANIA -- My dishwasher has not worked in the five years that we had it. I have a house full of Maytag and am not too happy about the dishwasher. Needs fixed twice a month for five years it's just my husband and me and use it once a week. Same old thing the board on the front of washer. I have been raised on Maytag my dad fixed, they were called black then. What happened. My contract is through A & E and they are not reliable, they change rules every time. Were there any recalls on this model. Numbers are, take your choice: E39927, LR111720, MDB7601AWS, 32815458JE. THANK YOU.
MICHIGAN -- Dishwasher is just two years old. Stopped working in November. Needs a new control panel. Seems strange that a two year old anything needs a new control panel. Problem is, you cannot get it. It's been on back order since November and Maytag keeps changing the delivery date. I just spoke to Maytag and now the estimated shipping date is Feb. 2012. The Maytag representative also said that Maytag had made the parts but they were defective and had to be remade. Which is probably what is wrong with the original part that is broke after two years - it was probably defective too. Very frustrating that no one can help you.
You have to live with this problem and delay according to Maytag. Maytag is owned by Whirlpool so that makes both of them on my avoid list from now on.
Same problems as everyone else, mine lasted 2 years and lights started failing on control panel. Not sure if board or panel problem but after disassembling back of door and checking board for problems, would not start. Got so frustrated that I wrote Jeff Fettig (CEO of Whirlpool) last week complaining of this problem and which should be recalled.. Haven't heard yet but always went to the top to get some satisfaction and would advise others to do the same, maybe they will build a better dishwasher in the future.
Getting a Whirlpool replacement in a few weeks through Lowe's and hoping for a better outcome & more durability. Why did they have to go to electronics? The old turn dial worked fine & no problems!!!!!!!!!!!!!
BENTON HARBOR, MICHIGAN -- I received a recall letter dated 30 Aug 2010 from Maytag stating "An electrical failure in the dishwasher's heating element can pose a serious fire hazard." I immediately went to the website given and tried 2 or 3 times that day and kept getting kicked out, but gave a number to call, which I called but got a recording. I tried the website and phone number again over the next 2 days - same result. Since I could not reach anyone I assumed that my dishwasher was indeed one of the ones recalled because the serial number of my dishwasher ended in with the letters as identified in their recall letter.
I went out on 8 Sep 2010 and purchased a new Maytag dishwasher. Mine old one was only 4 years old and I really liked it, it was quiet and I was completely satisfied with it. We (my husband and I) are retired and living on a fixed income. Spending money for a new dishwasher was something we had not counted on doing. When I got home from purchasing the new dishwasher, I tried the website again and still no information except for the phone number, which I called. I gave the customer service representative the information of my old one and new one and he stated that a rebate would be in the mail within 10-14 days. I was looking for a $150 rebate.
After 3 weeks waiting for my rebate, I checked the website and it stated that my original dishwasher wasn't to be recalled and it was safe to use. I emailed Maytag immediately and did receive an immediate response which was to call a 1-800 number and talk to the recall team direct. I immediately called the 1-800 number and after 20 minutes on hold, the customer service representative said that mine indeed was not eligible for a rebate because my old dishwasher was not affected.
After talking with this representative for several minutes, he stated that possibly the next higher representative would do something for me. He then transferred me to a higher representative or supervisor. That person stated he could not do anything for me and to have a nice day. The salesman where I bought my new dishwasher said that this one was one of the quietest ones on the market. My husband is ready to yank it out and give it away and buy another brand which would be quieter.
I will not recommend to any of my family, friends or acquaintances to buy a Maytag or one of its affiliated products. I feel I was totally scammed by Maytag. I should never have received the recall letter.