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Corroded Racks
Posted by Shortercake on 08/25/2007
MYRTLE BEACH, SOUTH CAROLINA -- I purchased my Maytag QuietSeries 300 dishwasher from Lowe's in August 2003 for $776.00 (including installation and a 5-year extended warranty). This was the top-of-the-line model with 3 racks, sections of the top & middle racks that could be folded down to better fit large items, and dual silverware baskets that could be separated and placed elsewhere in the machine for more convenience. I LOVED this dishwasher as soon as I saw it at the store. The delivery and installation went fine and I have never had a dishwasher clean dirty dishes so well. The convenience of the adjustable racks is outstanding.

However, it is the racks that have become the problem and are at the point where they will soon cause my dishwasher to be unusable. It started with a couple of the little plastic/rubber caps coming off the tips of the upright prongs. Once the caps were gone, I could see that the metal prongs had corroded. Then, I noticed a "lump" in the plastic/rubber coating of the top rack. The lump was located at a "joint" where one of the vertical prongs is attached to the rack. I just thought it was an excess amount of the coating. But the lump got larger and started to spread. The coating eventually split open and I could see the completely rusted, corroded metal underneath. It is completely rusted through.

I called the "800" number for warranty repairs since I am still within my warranty period. However, they told me that the warranty does not cover the racks. So, now I have a 4-year-old top-of-the-line dishwasher for which I paid $776.00 that will be virtually useless when the racks fall apart in a rusty heap. I am LIVID that my warranty will not cover something that is CLEARLY a manufacturing defect. This problem was not caused by "operator error" or negligence or abuse. Since I already owned a Maytag washer and have been very satisfied, I was confident in purchasing another Maytag product.

How foolish of me to assume that "brand loyalty" would actually mean something.
     
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Posted by Slimjim on 2007-08-26:
All dishwasher brands have had racks rust on customers. It's more luck and being careful when loading not to peel the vinyl, then it is manufacturer. That extended warranty, was`that a Maytag offer or is the warranty company an unrelated third party? If so, you can't blame maytag for the lack of coverage.
Posted by Anonymous on 2007-08-26:
Did you see if you could buy replacement parts? Slim is right about the way the vinyl peel's. I would never buy the extended warranty they are all rip off's and just another way to make more money.
Posted by moneybags on 2007-08-26:
Had the exact same thing happen w/ Maytag. Their racks are horrible as is the warranty policy. Go to E-Bay and search for "dishwasher racks-Maytag." I bought 2 new racks there new and in the box for less than 1/2 of what Maytag wanted to charge. Three years later, they still look brand new. Don't buy Maytag parts!
Posted by moneybags on 2007-08-27:
That should read not to buy parts directly from Maytag. Get them through an auction site, as long as they are new and in the box. Maytag would have charged $230 for the 2 racks. E-Bay, I paid $110.
Posted by sliderule43 on 2008-02-08:
Corroded racks on your model are covered. You have the duraracks. I have the same problem on my identical 4 year old Maytag dishwasher from Home Depot. My extended warranty (from Zurich/GE service) does not cover corrosion. However, if you read the small print on the Maytag book, Maytag covers this for 5 years (parts only). They ship both racks directly to your house, without charge. Like you, I assumed the extended warranty would apply. Wrong. The original warranty applies. Read the warranty, years 2-5. Call the number in the Maytag booklet. I was transferred 4 times. They are aware of the problem, and are responding to complaints, rather than issue a general recall. Also, beware of EBAY sellers posting on this site, that tell you to buy replacement racks at EBAY. They are sellers, not consumers.
Posted by Anonymous on 2008-02-08:
sliderule, I voted you best answer!
Posted by sliderule43 on 2008-02-13:
Sliderule43. An update to my previous comment.

The racks were shipped FedX. Received in 2-3 days. Took about 30 mintutes to install top one. I had to be careful unsnapping small plastic pieces from the old one, then transferring them. I am not mechanically inclined. My backup plan was to pay the Maytag shop to install them. All went well. I do advise taking digital photos of the old rack, after removing it from the dishwasher, but before removing any of the plastic pieces. When you reinstall, the swivel arm will hit the rack. No problem. When you run it, it does not hit the rack. I was pleased with the service. I may consider another Maytag. I'm still angry with Whirlpool for selling defective flamelock water heaters, and giving a pathetic class action settlement. I replaced my water heater after 3 years with a different brand (no Whirlpool product). Cost $650 dollars. This may stop me from buying any Whirlpool aplliances.
Posted by kikker on 2009-09-06:
moneybags, Where did you get your racks for $110? A particular company? The lowest I am getting is $230. Can you help me out?

Thanks
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Maytag Dishwasher Lemon
Posted by Peterg108 on 08/03/2004
BOSTON, MASSACHUSETTS -- A little over a year ago I bought the “top of the line” Maytag dishwasher, the one with the third shelf. It was actually installed less than a year ago as part of a total kitchen remodeling. After about three months the motor wore out and was replaced. Then the tips of plastic on the wire racks started to break and several of the rack pieces had to be replaced. Then a couple of months later the dishwasher wouldn't drain at the end of the cycle. The control board was replaced. Now a couple of months later it won’t drain again. They have no idea what is wrong with it so the service man is going to replace the control board the control panel and the pump. They have been responsive as far as fixing things but we have spent countless hours at home waiting for repair men to come, look at the problem, order parts and then return to replace the parts. I would never by another Maytag product again.
     
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Posted by Slimjim on 2004-08-04:
Next time, Kitchen Aid.
Posted by tmoff19962 on 2004-08-04:
I would never by another Maytag product again-IT DOESN'T MATTER WHAT BRAND YOU'D BUY AGAIN BIZZOCH!
Posted by WhaDaHeck on 2004-08-21:
I feel your pain.
Posted by use2becust.svc.rep on 2005-01-04:
Guess what? This is a case of a company wanting to come out with innovative products but never tested it before putting it out on the market. Sometimes companies will "fix the mistakes in the field". This leads to customer discontent and leads loyal customers to leave the fold and cross brand lines. So sad that Maytag hasn't learned from their mistakes with the Neptune.....Wish that companies were required by law to test longer before thrusting these appliances on the public, well it didn't work with the drugs tested by the FDA why would it work for appliances?!?
Posted by Ascctech on 2006-08-30:
this is the same problem I had with Maytag except my dishwasher was older than 1 year old. The guy that drives that Maytag truck (I have a hard time calling him a technician) came to my house of 5 separate occasions trying to fix my problem. I had enough and decided to replace the dishwasher myself. After 5 separate days of taking off from work, I could have replaced the dishwasher 4 times over. I will never ever own another Maytag product. If everyone that reads this tells 3 friends not to buy from this substandard brand, maybe then they will get the picture when they are in court filing for bankruptcy. Do us all a favor and PASS THE WORD.
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Maytag washer, dishwasher and Amana Refridg a peice of junk
Posted by BeensoldaLEMON on 02/27/2005
STOCKBRIDGE, GEORGIA -- I AM ABOUT TO FILE A FORMAL COMPLAINT WITH THE BETTER BUSINESS BUREAU AS WELL AS TAKE THE MAJOR PROBLEMS WITH THIS LEMON OF A MAYTAG WASHER TO THE NEWS MEDIA.
EVER SINCE I PURCHASED THIS MAYTAG WASHER FROM THE LOCAL MAYTAG STOCKBRIDGE GEORGIA DEALER IT HAS NOT WORKED PROPERLY; MAKING NOISES; THE DRUM OF THE WASHER MAKES LOUD SQUEEKING NOISES AND NOW THE WASHER MAKES A LOUD HUMMING NOISE. LAST NIGHT THE WASHER JUST DIED RIGHT BEFORE THE RINSE CYCLE AND WILL NOT GO ANY FURTHER THAN THAT. I AM NOW STUCK WITH A NEW WASHER THAT IS USELESS. THE LOCAL MAYTAG DEALER HAS SENT THEIR MAYTAG REPAIRMAN OUT HERE WITHIN THE SECOND WEEK OF OWNING THIS LEMON OF A WASHER (Oct. 2004) AND THAT REPAIRMAN SAID HE COULD NOT FIX THE LOUD NOISES. MAYTAG WILL NOT REPLACE THE MACHINE EITHER. I HAVE NOW BEEN WAITING THREE WEEKS FOR A PART THAT STILL IS NOT IN AND NOW THE MACHINE HAS GONE FROM MAKING HUMMING, SQUEEKING AND CRACKLING NOISES TO JUST COMPLETELY BREAKING DOWN. MY HUSBAND CALLED THE MAYTAGE STORE IN STOCKBRIDGE GA JUST LAST WEEK AND TOLD THEM THAT SINCE THE REPAIRMAN WAS OUT THREE WEEKS AGO THAT NOW THE WASHER MASHINE IS MAKING A LOUD HUMMING NOISE AND NOW LAST NIGHT IT JUST DIED.

MAYTAG NOW IS ALSO SENDING ME JUNK MAIL SAYING MY WARRANTY ON THIS LEMON IS EXPIRING MARCH 16TH. WELL, I HAVE GOT SOMETHING FOR MAYTAG- YOU HAVE SOLD ME A 'LEMON' OF A WASHER MACHINE-A WASHER MACHINE THAT HAS NEVER EVER WORKED PROPERLY AND HAS STILL TO THIS DAY NOT BEEN REPAIRED. THE FIRST REPAIRMAN THE STOCKBRIDGE MAYTAG STORE SENT OUT DURING THE FIRST TWO WEEKS OF MY OWNING THIS PEICE OF JUNK WAS FIRED BECAUSE HE DID NOT KNOW WHAT HE WAS DOING OR SAYING, YET HIS INEXPERIENCE SEVERAL MONTHS AGO HAS LEFT ME WITH A NIGHTMARE.

I AM GOING TO THE BBB AND THE LOCAL NEWSPAPERS AND T.V BECAUSE NOT ONLY DO I HAVE PROBLEMS WITH MY WASHER BUT MY TOP OF THE LINE AMANA REFRIDGE AND MAYTAG QUIET SERIES DISHWASHER (all applicances are new) HAve PROBLEMS AS WELL.

THE DISHWASHER BEING ONLY ONE MONTH OLD HAD TO HAVE THE ENTIRE MOTOR REPLACED; THE REFRIDGE FREEZES UP AND MAKES MOANING NOISES AND NOW I HAVE A NEW WASHER MACHINE THAT SQUEEKS, GRINDS AND NOW HAS DIED. MAYTAG REFUSES TO REPLACE ANY OF THESE APPLIANCES AND IS ONLY WAITING ON THE WARRANTIES TO EXPIRE. WE NEED A CLASS ACTION SUIT AGAINST MAYTAG.

JOANNE MULVANEY
20 LAMP POST COURT
STOCKBRIDGE GA 30281
770-507-0471 HOME
     
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Posted by Rich2300 on 2005-02-27:
If you read the posts on this site you will find that Maytag appliances are no longer of the quality they once were, and Maytag does not care about their customers. Sorry you had to learn the hard way, but so did a lot of us. All I can tell anyone is stay away from Maytag.
Posted by kmayfield on 2005-02-28:
Hi. Is your dishwasher model # MDB8600AWB, with the 3 racks? This is possibly the worst dishwasher ever. Would like to hear back from you. Thanks.
Posted by TXRoadTrip on 2005-03-03:
My maytag dryer works great and i just bought a roper washer - which maytag makes also - they are both working fine. My other washer = Kenmore just died - about 20 years working.
Posted by compwiz on 2005-03-08:
Off topic, but Roper is made by Whirlpool. Watch out
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Maytag Dishwasher Recall
Posted by Burro on 03/13/2007
SPRINGFIELD, VIRGINIA -- I'm now starting week six without a working dishwasher. I am using it as a dish drainer, however, after I wash the dishes by hand. I registered for the recall (with difficulty) on February 6, and the repair kit arrived by mail. The (first) repairman came on February 23d: after two hours he gave up saying he broke the control unit. Another unit was ordered and the next repairman came on the 8th. He couldn't fix it either, so a third one came today. He said three more parts were needed and he would get them ordered and return when they had been delivered to me. So far, the working dishwasher I used to have now doesn't work, I've lost three days from work waiting on these "professionals," and my former admiration for Maytag has been greatly diminished. Has anyone actually had a Dishwasher repaired successfully under this program?
     
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Posted by SilverWngs71 on 2007-03-14:
You may want to make sure the parts he is ordering are parts authorized under the recall b/c if they aren't you get to pay for them. Give Maytag recall line a call and make sure those are the parts. I only know of the dispenser and wiring harness that are covered.
Posted by skyecat on 2007-03-14:
see my comments under skyecat on the first thread on this topic. Buy a new dishwasher from Bosch and never regret it.
Posted by efawest on 2007-03-18:
At least you got your kit. It has been a month and all that Maytag can tell me is that it is back ordered and they have no idea when I would get my kit.
Posted by eolafan on 2007-03-27:
Welcome to the club, we HAD a working dishwasher until the recall. I spent hours (literally) on the phone finally getting somebody out to "fix" the recall problem only to find after two plus hours that the parts Maytag sent out to fix the problem were defective. Now we have finally received replacements but the repairman has not come out. We are ten weeks without a dishwasher! I will NEVER buy another Maytage or Whirlpool product again and will tell this story to anybody who will listen. Whirlpool Corp. (parent of Maytag) has no freaking idea how to treat a customer, none at all!
Posted by edog45 on 2007-04-03:
Is anyone else getting a replacement? I went online the first of March and filled out the information to have my dishwasher repaired. On the 15th I got a letter telling me who to contact for the repair and that I should have got my parts already and if not they would be arriving soon.
Two weeks later no parts so I called the number on the letter they sent to inquire where the parts were, I was told that the parts for my model "DWU9962AAM" were not available and someone would call me in 24 to 48 hours to speak to me about this. The next morning someone called and said they were going to replace my dishwasher with model number MDB7601 for free. Only problem mine is almond and that model is black or white only. I was then told I could get model MDB8551 for $50.00
or I could get Model MDB9601 for no charge. I took the MDB8551 for $50 and she asked for my credit card Number and said that she would call back with a date when someone was coming to install the new one and take the old one away. Over all I am very please with the way my case was handled. I did not expect them to replace my 9 year old unit with a new one. All I wanted was for them to correct the possible problem with mine and for whatever reason
they could not so they are replacing it. Good luck to everyone who is having problems.
Posted by kate57 on 2007-04-15:
We called on Feb 16th. The part was ordered, or so we thought. After 3 weeks we called again and were told "our order fell through the cracks" the part was re-ordered. In mid March, still no part. Called again. Finally, the par arrived on April 4th. The repair person came out on Friday the 6th. After an hour or so, he said the part was properly installed, but the circuit board was damaged and would order a new one, he also told us that HE would be back on Saturday (yesterday) from 8AM-12PM and that the new part should be her by then. The new part came on Friday the 13th. We waited all morning yesterday..no one came. So we called the Maytag number again and were told we had to call again for service to install this new part. He is coming on Monday afternoon. I'll keep you posted. I used to think Maytag was a top notch company. I feel so rotten about this whole thing. Plus no dishwasher all this time!
Posted by kate57 on 2007-04-17:
Hey, after 62 days my dishwasher is finally fixed! It only took 6 phone calls and two days off of work. Oh and most of last Saturday waiting for the guy to put in the circuit board.
Posted by barbs2007 on 2007-04-23:
I thought I was alone in my horrible dealings with Maytag. They repaired (I hope) my dishwasher about a month ago, but my parents have been waiting for almost 2 months. Same stories as I have read here - lost address, cut off phone calls, rude and incompetent customer service. I spoke with a "supervisor" this morning - waste of time. He resolved nothing and made me more mad. I WILL NEVER BUY A MAYTAG APPLIANCE AGAIN AND I WILL TELL EVERYONE I KNOW MY STORY...
Posted by karenf on 2007-04-25:
I also waited about 6 weeks for my relacement parts which did arrive last Friday. The repairman came on Monday and took my dishwasher apart and after about 1/2 hour said he was all done because the circuit board broke and he would have to order those parts and when they arrive I would have to schedule another appointment. He said the good news was my dishwasher wasn't leaking and it wouldn't have needed to be fixed. What good does that do me now that my working dishwasher is not in pieces and not working. Why do some people get new dishwashers free and some of us get the shaft. I will never buy another Maytag.
Posted by jspecklze on 2007-04-26:
I called about the Maytag dishwasher recall back at the beginning of Feb. when I first saw it on the news. They said the parts would arrive in roughly 1-2 weeks and that I should stop using the unit altogether and disconnect power to the unit. After 2 plus months I just called today 4-26-07 and they said that the parts had been on backorder and that they had just arrived in their warehouse. However when I asked how long it would take for my part to arrive they couldn't tell me anything! I told them this was completely unacceptable and that I needed to speak with someone who could make this happen now! They then transferred me to another dept. where I was told that in fact the wrong part # had originally been ordered for me and that the person I was just talking to, had corrected that mistake and that the correct part would be on its way. Still no time frame was actually given when asked. I told them that is unacceptable, they ordered the wrong part I still have to wait and wonder. I told her that the new part needs to be installed no later than next week or I would hire my on personal attorney and "I would take them to the cleaners". She quickly asked me to hold and when she returned she said they would be replacing my dishwasher free of charge. I said that was great and wanted to know which model and she said she thought it would be MDB7601. I then asked for contact info so when they didn't call I could call them in a couple of days and ream them out for being so slack. She could not give me any contact info, just that I could call the recall line and they could look the info up on the computer for my claim/file. I think I will let them replace the unit and go buy a Bosch and have it waiting for the repair man to replace and put the new Maytag in a vacation home.
Posted by hatedishes on 2007-10-09:
To all of you who are receiving Maytag dishwasher MDB7601 as a recall replacement beware. I have had the 7601 for 10 months and am waiting for the repairman for its second repair job. Dishwasher switchboard problems and several other issues last time...same problem this time. All Maytag ss appliances in my new kitchen. Never ever again will I purchase another Maytag appliance........NEVER!!!
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How do I hate this dishwasher?
Posted by Kmayfield on 02/28/2005
GEORGIA -- This is a copy of what I posted on e-pinions.com. Out of 26 reviews, 21 give this dishwasher 2 stars or less. Let me count the ways. Terrible design. Bottom rack cannot hold anything deep, which might be okay if you could put even a cookie sheet, etc. on it. I was told by repairman (on his last visit) that I was blocking the water flow by putting solid dishes on this rack. Huh? According to that, I guess I should only put flat sieve dishes on it. (don't see too many of those) Plus the manual shows dishes being used just like I normally put there. Also was told to pre-rinse. Huh again? The manual says not to pre-rinse. This is the ONLY appliance that I have an extended warranty on and figured I needed it considering how often I have had to call for repairs. Oh yes, sometimes it cleans better than others,probably when the dishwasher isn't full.But if I called the repairman everytime I take out dirty dishes after 2 hours of washing, he would have to move in. Then I must soak the dishes as they now have grit dried on them. The design actually means it holds less dishes than normal as normal size plates will block the wash arms if used in the back part of dishwasher. Also was told to make sure that the wash arm connector is correctly aligned in water inlet holes. When dishwasher is full, you can't see this, only hope that you are feeling it correctly. The third rack is a good idea, but this is a poor design. I personally feel it should be taken off the market until these flaws are fixed. I paid $600.00 for it in Jan 2003. I had a Maytag in a previous house that I paid only $300-$350 for and only had a repairman once....after it was out of warranty and only because one of my kids dropped a button in it. There is no point in having a repairman come unless he is coming to take it away. P.S. I don't blame the repairman....he didn't design it.

Recommended
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Posted by mrd on 2005-03-01:
I am having a difficult time getting any money back from the independent dealer or the maytag corporation for a Maytag washmachine that just could not be fixed. I was charged for parts and repair that was suppose to be covered. I have been trying to collect since Nov 2004 and it is now march 1 of 2005. My determination to make someone accountable when i had to replace a washmachine still under warranty because I could not stay home day after day waiting for the socalled repair man. So much for the lonely maytag repair man. I must say I think the independent dealer I used in Upland is the main cause of the money not being returned in a prompt manner. Even after he admitted I have money coming back from the extended warranty and for charges I should not have been charged. Maytag corp has given me a terrible run around and so far hasn't done a thing to help. At first they said to fax them all the information and they would send my money to me. That was the beginning of january 2005. two months later I still don't have the money.
Posted by Barbara on 2012-02-04:
I agree, this diswasher is awful. It really does not get the dishes clean at all. They have to be washed before you put them in, or have to be rewashed after you take them out. I have to check every single glass and cup, and generally rewash half of them. Of course, you have to scrub them at that point, because the heat of the dishwasher bakes the dirt right onto the cup or glass. I am so sad that I spent so much money, and am stuck with it.
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Crappy Maytag Dishwasher
Posted by on 11/18/2003
THORNTON, COLORADO -- My Maytag dishwasher is not even a year old yet and it has a major problem. It leaves soap in the arms of it so it is always clogged up which the technicians claim is my hard water.There is always soap on the dishes from them not getting rinsed properly due to all the clogging, even after an extra rinse it still is not cleaned off.

The technicians also tell me that I need to buy all this CLR and vinegar and dump it in there once a week to keep it cleaned out. I know about 15 people with the same water I have and they have dishwashers that are even older then mine and they work great and were also less expensive. Maytag is unwilling to replace my dishwasher or give me a refund. They have been out here about 5 times now only to say I have bad water. It seems to me that it would cost Maytag less just to replace my dishwasher then make all these trips out to my house.

At this point I don't really want a replacement though because I don't want another Maytag in my home. Their appliances and so called warranty service are lousy. I have also advised people not to buy Maytag. I know a lot of people.
     
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Posted by Anonymous on 2003-11-18:
Maytag has unusually small holes molded into their washarms. It is on purpose to create more water pressure for cleaning but may be why they are clogging. Maytag is for the most part right- It is your water, but in combination with their unique design. More like "stuff happens" then a defective product, so getting Maytag to do much may be tough. You may just need to punch the arm holes clean with a toothpick or the like on occasions as long as you have the unit. Convenient no, but better then throwing out a year old product. Of course a water softener may be in order if other water facilities are also compromised in the house.
Posted by Anonymous on 2003-11-26:
Our Maytag "tall door" dishwashwer leaves about 1/2 the dishes dirtier than when they went in. The technician tells us the tall door design includes a smaller, less powerful pump. The food debris is not removed from the dishwasher as in older models because the pump is not strong enough to suck out the debris. The washer arms get clogged with what used to be normal food debris. The "filter" on the back wall doesn't even function and Maytag knows it doesn't work. We have had three service calls and we will keep calling them until they replace this poorly designed dishwasher. The technician implied that they are going to have recurring problems with this design. Don't buy a 'tall door' dishwasher from Maytag.
Posted by HomerJ on 2006-11-17:
So it's not just me.
It's not your water. And it's not just the holes in the jets. It's the filters.
I have a Jetclean. I need to clean the filters often - couple times a month - if I want clean dishes.
The only way I can figure out how to clean them is to take the whole lower washarm assembly apart. There are three separate filters in there. Every time I take it apart they are clogged solid.
I try to rinse the dishes as best I can, before washing them, due to this problem (the dishwasher has a "disposal" builtin, so you don't have to rinse first... phft!). Still the filters clog.
Does a good enough job for a few loads, right after I've cleaned the filters. What a PAIN. Horrible design.
Never another Maytag dishwasher!
(I'm happy with my Maytag Performa clothes washing machine. It does a great job.)
Posted by dar b on 2007-08-06:
I've been "playing" with our one year old, Maytag Quiet Series 300 dishwasher, coaxing it to actually do a decent job. According to the manual it's my problem for having hard water. So.......I've used just about every hard water soap, rinsing agent, spot remover, etc.
And here is my analysis.............the racks are too deep. Take a good look at it. The bottom rack falls forward and the top rack restricts the soap door from completely opening. Open it when it's done and watch the soap door flip up. As a result, there is always soap residue in the soap bin. IT NEVER RINSES COMPLETELY CLEAN. It's BAD product design, plain and simple! I don't know what my next step is but I'm just beginning.
Posted by 32dawson on 2010-04-12:
I agree with everything you say about "all hardwater issues". In addition to water I believe mine also OVERHEATS and turns stuff brown (aluminum) scum that can't be washed off (red Colender) the heat element has turned scaley white and all I hear is "hard water"...sure we have hard water but you would think they would build the machines to compensate for it. And I don't believe they can blame it all on hard water when it thrns brown or has a gasoline sheen - that is too hot! Crappy appliances and service
Posted by Nikki on 2012-04-11:
We bought Maytag Quiet series 300 dishwasher just 3 years ago. It stopped washing dishes clean and started leaving residue on everything. Also, we started noticiing water in the base after dishwasher is done. We opened the washer yesterday. God, it was clogged with soap evetrywhere. Th emain issue was filter. It was clogged so badly,i wonder how it could clean anything. Now we have to clean the filter every now and then and it is not easy..like an hour job everytime we need to open the washer. We used the same detergent, same water and had no issues with my cheap old dishwasher. I think Maytag really should give our money back for making such crappy product. This dishwasher has more problems in last two years ( 6 issues and no cleaning ) than my old dishwasher in 15 years ( 0 issues ).
Posted by Paul on 2013-07-05:
Yep same problems with my maytag jet clean quite series that has about 15 washes to it's name. My dishes come out more dirty than when they went in and if you don't use a gel type dishwasher soap. The packet or power dish soap actually bonds to the dishes and won't rinse away even coffee stained cups on the lower rack end up with the coffee stains scaleded into the cups more than when they were rinsed.
My filters are 100% clean and i have CLR'ed the washer several times, and the only way to get some sort of clean which really i can't get is to add vinegar to a rinse only cycle at the end of a full " heavy" wash cycle, normal and lite wash mode don't clean at all. I have full water pressure coming from the spray arms to the point that they lift heavy plastic jugs off the racks.
I really do not know what more i can do to get this cursed maytag to work. Oh yes i brought the dishwasher to town for software and it didn't clean much better.
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Maytag is Junk!!! Do Not Buy Maytag!!
Posted by Lawrencecyn on 07/26/2008
ONEONTA, NEW YORK -- I STRONGLY ADVISE: DO NOT PURCHASE MAYTAG!!

I hate Maytag!! Maytag is a complete scam and I would advise not purchasing a Maytag product ever!! We've had nothing but bad experiences.

In 2005, we purchased a Maytag Washer and Dryer (heavy duty, commercial grade, etc), not because our existing machines didn't work, but because we thought it would be wise to upgrade (after doing a whole house remodel project). A year and half after the purchase, the dryer wouldn't start. Maytag charges $70 just to come to the house to diagnose...then you have to add parts & labor. So, almost $200 later, the dryer is fixed.

Then, the washer acts up. During the spin cycle, it can't balance, makes crazy noise, etc. So... another repair charge!! And this is only a year and 6 months.

So... stupidly in May 2007, we purchase a $700 Quiet Series 400 dishwasher from Maytag. A year and 2 months later, I go to start a load and it doesn't start. So I call the store. He tells me to shut the circuit breaker off for at least 2 1/2 hours. How convenient...when I turn it back on and the machine still doesn't start, the store had just closed. So the next morning, I call...asking for an answer as to how I am at any advantage by spending more money on what was thought to be a higher quality product...no answer of course. Just, "Ma'am...appliances break." After a year and 2 months??!!??! So, of course I'm very upset and still looking for an answer. Then he infers that it was my fault for the appliance breaking. Please note: it is just me and my husband, no kids, only 2 people's dishes being washed!!! So, here I sit on Sunday and the service man cannot get here until Thursday. (If possible, I'll try to update this with the cost of repairs.)

By the way, with this model came a bunch of 'bells & whistles'. In less than a year most of these plastic extras actually snapped/broke. My husband actually had to zip-tie the prongs to stay up. UNBELIEVABLE!!

I STRONGLY ADVISE: DO NOT PURCHASE MAYTAG!!
     
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Maytag Dishwasher Nightmare
Posted by Kzanne109 on 01/25/2008
HOBBS, NEW MEXICO -- This is just a consumer alert to not buy anything Maytag anymore!! I've had Maytag for years with no problems... But Maytag sold their company and the new company doesn't make dependable good appliances anymore... Run don't walk from anything that says Maytag or is made by Maytag... My whole home has Maytag appliances that have been very good but I bought a dishwasher that was sold to me as top of the line... $500 one... It cratered after one year... Racks started falling apart after just 6 months.... A repairman came out and just shook his head... The dishwasher was lightly used.... just me and my husband here so maybe 3-4 times a week...

He couldn't believe that it had cratered and said it could be so many different things he didn't know where to start... basically told us we would be better off buying a new one than paying for repairs... Contacted Maytag and since the warranty had just run out... they won't do anything... except give us 50% off parts for only 30 days...

Maytag is no longer Maytag that we all knew and loved... BEWARE and Don't waste your hard earned money on their stuff!!!
     
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Posted by Mario The Great on 2008-01-26:
I disagree. Maytag was one of the best brand names in the industry until they decided to lessen costs in 1990 something. When Maytag stopped making the steel basket and went with the plastic basket with the single action agitator, Maytag took a beating. Now that Whirlpool owns the corporation, they've returned the steel basket and added a dual action agitator for their low end line. I compare the pre-Whirlpool Maytag days with buying low end GE products. Take a look at a showroom floor and you'll see how poorly the GE machines are made.
Posted by qualityappliance on 2008-01-26:
I agree with Mario on this one. The reason Maytag got bought by Whirlpool it that they were losing money and going out of business from making shody products.
Posted by baby121 on 2008-05-22:
at least they offered a little something..some companies wont even offer that..be greatful for the small things
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Maytag Dishwasher Recall 2007
Posted by Jemc on 01/22/2008
ORINDA, CALIFORNIA -- We were extremely disappointed with the manner in which the recent Maytag dishwasher recall was handled. Our dishwasher had been operating fine for 2 years until we received the letter stating that we should immediately cease operating the dishwasher due to risk of fire. It took 10 days to receive the part from Maytag. After the part was installed by the Maytag-suggested service company, the dishwasher would not operate. The company came back to fix it and advised us that a second part was needed. The repair man said that the part was needed due to the recall repair. I called Maytag to ask why I was not told that this could happen. I was told that customers might be "scared off" from repairing their machine if they knew that 2 repairs might be necessary. The repairman returned a week later when I received the second part. He told me that he couldn't fix the washer - I needed a new one. Maytag would only give us $300 toward a new machine - not even close to the cost of replacing.

A week later he returned and thankfully, was able to fix it. In the meantime, I was handwashing dishes for a family of 4 for FOUR weeks. This was totally unacceptable, and all due to a manufacturing defect by Maytag. I feel that I should have been compensated for all of this time (time off work to have repair man fix washer) and effort. Would never purchase another Maytag product again.
     
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Posted by Principissa on 2008-01-23:
I hand wash dishes for a family of 4 every night. And I have a dishwasher that works perfectly fine. Dishwashers are a luxury, what did you do before you had a dishwasher?
Posted by Anonymous on 2008-01-23:
It's the luck of the draw with the machine you picked. It's not really a hardship doing without a dishwasher, so I don't really think you should be compensated for having to hand wash the dishes. I'm glad they were able to fix it for you - it really would have been unfortunate to have to purchase a new one. It all worked out.
Posted by JustLady on 2008-01-23:
I also hand wash dishes for a family of 4 every night. The place I moved into in June has a one(a first for me) and I've only used it 4 times. When I moved in I ran all the dishes through it after unpacking. Haven't used it since.
Posted by Principissa on 2008-01-23:
Just I did the same thing when I moved in to the new house. I ran the dishes through after I unpacked them and haven't used it since. Honestly I've never had a dishwasher, aside from me and hubby and growing up we never had one and there were 8 of us in the house.
Posted by Anonymous on 2008-01-23:
I wouldn't want to live in a world without dishwashers.
Posted by Anonymous on 2008-01-23:
Stew, you don't own any dishes.....
Posted by Anonymous on 2008-01-23:
paper plates!



Posted by baby121 on 2008-05-22:
first of all, be glad that they let you know about the safety of the unit..some people dont do that..2nd of all they offered you 300.00 towards a new one..they are some really great products out there that arent that expensvie..300.00 is more than some would have offered..And 3rd, are you kidding me about the compensation? Oh my gosh..what did you do before dishwashers were invented..it is only a dishwasher..maybe have the husband or the kids to help with the dishes..it really isnt that big of a deal and besdies they got the unit running. Be thankful and greatful for the small things that are offered to you..quit complaining so much..and if maytag is so bad and going to fail, i can promise you that other other companies is going to be the same way..it isint maytag that is bad..they are man-made products..
Posted by RedyTempHotWaterSystem on 2008-10-01:
What ever happen to "dishwashers save water" and energy?
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Recall Dishwasher Replacement
Posted by NoMoreMaytags on 10/02/2007
My dishwasher was a part of the recall. It took 3 service visits -- and 4 weeks without a dishwasher! -- before my new replacement dishwasher (MDB9601) was installed. AND WHAT A DISAPPOINTMENT this one is. I've called Maytag twice without satisfaction. Compared to my old dishwasher, the "new" MDB9601: doesn't clean nearly as well (we now must prewash/scrub everything before loading; practically never even had to pre-rinse before), takes MUCH longer (120 vs. 97 minutes), always stays dripping wet inside after a wash, the ergonomics are dreadful (low stooping to load dishes and load the detergent)and the entire inside is made of much thinner materials (racks, bins, spinning arms, etc.). To add insult to injury, it's PLAIN ugly!! The buttons on the top of the door don't allow you to see when your load is done and add to the PLAINESS of the exterior panel. I tried to see if there was ANYTHING we could do to REPLACE this one, Maytag said "no." Well, there is.

If anyone is interested in a very-slightly used dishwasher, they'll find it on the street as soon as I can find a NON-Maytag to replace it with!
     
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Posted by Anonymous on 2007-10-02:
Wet inside the dishwasher....use "rinse aid"

If you can afford it,look into the Bosch brand dishwashers.Ive heard good things
Posted by NoMoreMaytags on 2007-10-02:
Thanks stevefromsocal. I also have heard good things about Bosch and they're on my list. As for the use of RinseAid, ironically, that's what caused the recall (RinseAid dripping on a hot part and starting house fires!). Surely, this new one wouldn't have THAT problem, eh? :-)
Posted by Anonymous on 2007-10-02:
Im sorry NoMore,I didnt realize it was part of the rework(i read it,but it didn't compute)The rework is for the rinse aid reservoir leaking on the wire harness,we haven't done one for about a month or two.I rememeber when this started we were very busy with this rework.

The new ones have been "rertofitted" with the new parts,and so far so good.

Good Luck!
Posted by jktshff1 on 2007-10-02:
I married my dishwasher 40 yrs ago LOL!
Posted by Anonymous on 2007-10-02:
LMAO @ jktshff1...Good one!
Posted by qualityappliance on 2007-11-04:
The problem here lies with the original service person that performed the rework. I have seen this problem many times if the tech does not pay attention and connects the wiring harness incorrectly thereby damaging control boards, motor, etc. I have performed numerous product exchanges due to this problem, including one instance when the tech from a nationwide service company accutally started a fire in the unit and didn't notice it until the customer pointed out the smoke to him.
Posted by DigitalCommando on 2007-11-04:
If the connectors are properly designed, they should only go into the board only one way, and in only one place. Yes, the tech should know what he is doing, but the manufacturers could easily make this goof-proof if they wanted to. Having all the same connectors and relying on color codes is a mistake waiting to happen. Apparently, the appliance industry has some catching up to do.
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