Sad Saga of Maytag Dishwasher MDB7600AWW
BENTON HARBOR, MICHIGAN -- Saga of the Maytag dishwasher, model MDB7600AWW started July 27th when we discovered a puddle of water under it and our counter top warped. Inspecting it, we discovered the bottom was cracked in the right rear. We called the dealer we’d purchased all our Maytag appliances from, he directed us to our warranty, which states the unit will be replaced if the tub fails within 20 years. It was almost 9 years to the day since it was installed.
We called Maytag, which is now Whirlpool, and were told we needed to have a service person confirm the crack. July 30th the service person confirmed it was cracked and told us it was a known problem. He had already replaced a few for his customers. He said he would call Maytag, confirming the problem and we should call. That cost us $75 for 3 minutes. (Talk about adding insult to injury!)
July 30th, called Maytag and was referred to Jennifer, who said she would get back to us with replacement options.
July 31st, we did our own searching in local stores for available options for replacement and called Jennifer, giving her the unit we’d prefer. She said she’d check and get back to us.
Aug 6th, call Jennifer, got voicemail, left message. (No return call.)
Aug 7th, went online to the chat and finally got the answer that we’d have our replacement within 10-12 days. No mention of what model.
Aug 17th, called Jennifer, got voicemail, left message. (No return call.) Then we called the dealer again. He couldn’t believe we still didn’t have a replacement. He didn’t understand why he couldn’t make the replacement with the unit we preferred, which he had in stock. He called Maytag and was able to get a job number and the name and phone for the company handling the replacement. He was being cut out completely!! He was told we’d be getting the model we’d requested and it was tentatively scheduled to be installed Aug 23rd.
Aug 17th, we called the company now handling the replacement. It seems the unit was shipped to the wrong address and returned. No info on when to expect replacement.
August 22nd, (today) called Jennifer, got voicemail, left message. (No return call – yet. Anyone see a pattern here?) Called Maytag. Now we’re told the unit is in transit, should be delivered today and is scheduled for installation Aug 31st! Asking to speak with a supervisor, we were told it wouldn’t do any good.
At this point, I am so fed up with the whole process, I will post my disgust with Whirlpool everywhere I possibly can. I have, and will continue, to tell everyone who will listen not to purchase anything from Maytag or Whirlpool. Check Whirlpool’s site and find out how many other things you should avoid purchasing. I was not happy to find they are involved with Direct TV. That probably explains why I wasn’t happy the last time I had to contact them!!!
Whirlpool took the good name of Maytag and drug it through the mud. When the rest of my Maytag appliances need replacement, I will avoid anything to do with a Whirlpool product!
And I’m not holding my breath about that Aug 31st promised installation. . . .And none of this addresses my warped countertop, and any other damage we may find when the unit is finally removed for replacement. . . .
Meanwhile, I’m washing dishes by hand, which is not pleasant. I suffer from psoriasis and my hands are like raw meat. Washing dishes is torture. I can’t wear gloves because my hands sweat in them and makes them even worse. And husbands can only be expected to help out once in a while, not every day. . . .