Maytag Corporation French Door Refrigerators

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Jenn Air French Door Refrigerator - Worst & Most Expensive I've Ever Owned
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MARYLAND -- You think you've got it bad? Tomorrow is the beginning of our 5th, that's right 5th, week without a refrigerator! Ours just died, too, a 3 year old machine. Went for ice & put my hand in a pool of cold water. Cleaned up the mess & tried to restart the machine. When nothing worked after much consultation of the manual, I called Jenn Air to get the name of a repair company. Nearest was either in VA, we live in MD, or near Baltimore, 60+ miles away. They come here 2 days a week. Call, set up an appointment.

Time line:
Fridge dies: 2 Dec. 2008 Tues.
Call repair service: 3 Dec. Wed.
Service call: 5 Dec. Fri.
Service calls on Mon with price of part, do I want to order it? LIKE DUH! NO, I want to live without a refrigerator for the rest of my life! The part that has malfunctioned is the Control panel (computer). Which, needless to say, is out of warranty.
They call to install it on the 12th of Dec., I will not be here due to a long standing engagement.
The next date they can give me is: 15 Dec. Wed. between 3 & 6. Repairman arrives at 5:58. Installs part & leaves. Part fails soon after.
Call service, fridge is dead again: 15 Dec. Wed.
Reply call: 16 Dec. next available date is 17 Dec. Next day. That is good!
Bad news, compressor is dead, was the dead compressor that killed the control panel. Good news, compressor is still on warranty. Bad news. compressor has to be ordered via different method because it is on warranty.
Bad news, holidays intervene.

Tomorrow is 30 Dec. WE STILL DO NOT HAVE A REFRIGERATOR! I have called twice to try to find out what is happening, but have not received a return call.
Thank goodness we have an apartment with a full kitchen, but it is getting old running back & forth & up & down stairs to the apartment. If I didn't have the apartment or if I had children at home I'd be ready to slash my wrists.

WARNING to anyone who is thinking about "up-grading" to fancy-schamcy appliances. GO TO SEARS, buy Kenmore, they are a hell of lot better than any of this high-priced junk. My GE Profile Pro-style dual fuel range is a piece of junk compared to the relatively inexpensive Kenmore gas range in the apartment. The GE oven takes forever to reach temperature & then it is off by at least 25 degrees. The Kenmore gets to temp. in mins. & the temp. is spot on. Have you ever tried to call GE? Try it. Their phone service is designed to make you tear your hair out. You can't even change the light bulb in the GE! That's dead, too. I hate my GE under-counter beverage fridge, I hate my GE combination microwave/convection oven. Whoever designed the controls of that piece of garbage should be consigned to a special ring of purgatory.

My review falls under so many categories that I don't know which to choose. I have been married for 50 years, this is the nicest, newest kitchen I've ever had & the appliances are the VERY WORST & most expensive I've ever owned. Do yourself a favor: SAVE $$$ LISTEN TO CONSUMER REPORTS.

     
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SilverWngs71 on 2008-12-30:
Ummm, Yea Don't go to Sears!! Kenmore is made by Maytag/Whirlpool and several others. Maytag/Whirlpool makes Jenn-Air as well. If you purchase from Sears, you have to use their service company who is A&E Factory Service. Just google that name. It WILL NOT be pretty.
qualityappliance on 2008-12-31:
My guess is that is is A&E that is trying to fix this one.
The Old Owl on 2009-01-29:
As Whirlpool (my son calls it Cesspool) makes almost all the refrigerators going, ones options are extremely limited. Leibherr does not have a dealer within 100 miles of where I live. LG does not have a good reputation either.I wouldn't touch Viking with a ten foot pole & GE appliances are not all that great. After all these years of making appliances you would think SOMEONE would get it right. At least where we live, if you buy from Sears you can get service. Apparently tho we are within spitting distance of DC & Baltimore we live in the *ss end of nowhere. So that means all high-end appliances are out as there is no way to get service if something goes wrong. Ice boxes???
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Regret Purchase of Maytag French Door Refrigerator
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Absolutely unacceptable product experience. Bought new in July & already had 2 service calls for same problem in first 4 months of ownership. In-door ice dispenser sprays ice all over the room when you try to fill a glass, & then the door-flap to the ice-dispenser does not close automatically, as it should, so the ice melts & drips through the unit & onto the floor. 1st service repairman said he fixed it, but didn't. 2nd repairman replaced the motor to the flap, but the ice still does not stay solid, & the bottom freezer unit does not even keep ice cream frozen solid Repairman says (quote): "Freezers cannot keep ice cream frozen solid because of the high sugar content". Really? Our 12 year old unit keep it solid as a rock, so perhaps Jenn-Air should share their product knowledge with Maytag. We have also received a notice from the repair company, that Whirlpool, which handles warranty work for Maytag, has refused to pay for the first repair call, claiming the ice make door-flap was not covered under the warranty. Will never buy another appliance with the name Maytag on it, even though we "thought" it was supposed to be a quality company.
     
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Do no purchase a Maytag French Door Refrigerator
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CALIFORNIA -- I purchased a Maytag French door refrigerator in July 2005. I did purchase the extended warranty. In Sept. 2009, the unit just quit working. The refrigerator has a normal temp of 33 degrees, and the alarm went off, and when the door was opened, the internal temp. was 60 degrees. The freezer was already defrosting, and I lost about $500.00 worth of food, which they do not replace. It took 4 days for a Maytag repair person to arrive. Then, it took another few days to order the part. The compressor blew out! It was covered under the extended warranty. On January 1, 2011, the alarm was ringing when I got up in the morning, and the temp in the refrigerator was 69 degrees. It is now 73 degrees in the refrigerator. And now, no warranty. Again, it will be a "FEW DAYS" before anyone can take a look at it. YIKES. But, this time the freezer is working. So it is not the compressor. After spending nearly $2,000.00 for this item, I am very dis-satisfied with the product and service. Hopefully, the freezer will continue to work until someone comes out to check the refrigerator. And as for the Maytag repair man, YOU NEVER SEE THOSE COMMERCIALS ANY MORE.
     
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Junk refrigerator
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Upon delivery, the unit would not cool when plugged in. A snarky idiot at customer service decided that I was too stupid to know when a refrigerator is not cooling and said I had to wait 36 to 72 hours for the unit to cool down. After three days of a hot refrigerator I called back and scheduled a repair. The repairman showed up three weeks later and determined that the factory had forgot to load the coolant. So he charged the unit and sealed it. It worked for one year and now the top part will only cool enough to barely prevent spoilage at the highest setting. The unit has been noisy from the beginning, making ugly growling noises. Since the unit is now out of warranty, I will have to buy a new one when this piece of crap dies, which should be soon. I guess this is what happens when a junky appliance manufacturer buys out a good one. If I had known that Whirlpool owns Maytag I would have never bought this one.
     
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Anonymous on 2010-03-09:
I love these 'the thing has been noisy from the start' a year later. Why wait a year later to make a complaint? The manufacturer made an error that was easily corrected by the service tech. Now you have problems.

Unfortunately, out of warranty means out of pocket.
Venice09 on 2010-03-09:
Well, I wouldn't say it was easily corrected because the OP had to wait too long for service on a brand new refrigerator. And then it only worked properly for a year. I don't think the OP mentioned the noise as the basis of the complaint, but more to support his/her opinion that the refrigerator is of inferior quality. And it certainly sounds like that's correct.
Anonymous on 2010-03-09:
3 weeks for a service tech, while annoying, is not really horrible. Depending on the service center, they do book ahead and most service multiple products and brands.

Still, it was fixes initially, then after a year does not work properly. Out of warranty still means out of pocket. Perhaps it is a coolant issue and needs to be refilled? Our old refrigerator(about 12 years old when it died) had a minute freon leak. The tech did something about replacing the line and it worked.

memoryx57 on 2010-03-09:
I don't care which way you slice it....3 weeks to get service on a brand new refrigerator is horrible service!! It went way past annoying when the darn thing broke down in the first place. Annoying is when you can't use your dishwasher or dryer for 2 weeks !!
Venice09 on 2010-03-09:
I think it's unacceptable to wait almost a month to have a new refrigerator serviced. And while I do agree that once a warranty expires, there's not much a company will do for you, this OP was having the same issues that were serviced under the warranty, which implies that it might not have been fixed properly in the first place.

The OP isn't asking for anything but merely sharing their experience with the product. I find that helpful.
Anonymous on 2010-03-09:
Memory, perhaps I have more patience than others. 3 weeks is not bad to me, but then I have worked in a few businesses that schedule appointments.

However, if the brand new unit had been returned to the retailer, instead of waiting for service, for a replacement then there possibly wouldn't have been this issue. Or, if the coolant had been in the unit to begin with, who is to say it still would not have had this problem. Either way, it is now out of warranty.
Venice09 on 2010-03-09:
You can't just return a refrigerator to the retailer. Most companies insist on trying to fix it first. Even if you had a vehicle large enough to transport a French door refrigerator, I don't know what would happen when you arrived at the store. The OP might have asked for a replacement and was refused.
Anonymous on 2010-03-09:
I can tell you from experience (not me personally but watching a customer do it at when I was car shopping with my daughter) if a customer brought a unit back to the retailer and threatened to leave it in the parking lot, they would have jumped on it to fix the issue. Especially if you made it where other customers can see it.

Now, I do not normally condone customers acting crazy or demanding, but on a new unit that is not working properly, then yes. Sometimes showing out is warranted.

Still, it seems that the initial problem was NO coolant at all. Once the tech filled the unit, then a year later it doesn't work correctly. Could be a leak somewhere. The first has no bearing on the last in my opinion, though I admit I am not a refrigerator expert. I liken it to buying a tie with no air, then a year later run over a nail and getting a leak then claiming it was called by the first issue.
Venice09 on 2010-03-09:
The OP did not run the refrigerator over a nail or do anything to cause it to malfunction again. From the review alone, it can't be determined if the second problem was related to the first, but there is certainly a connection in that the refrigerator was again not cooling.

I would have to rent a U-Haul in order to return something as large as a refrigerator, and without knowing how I would be received when I arrived at the store, I would not be willing to take that risk.

If my brand new tire had a slow leak and there was visually nothing wrong with it, I would consider the tire defective.
Anonymous on 2010-03-09:
I realize that the customer did not cause it or run over a nail. I was making a point with an example. The unit first did not work because it had not coolant. Now, it does not cool again. Does it have a leak? Or could it possibly not be the coolant at all and simply be a temperature gauge is off? The two problems could be unrelated as to the cause is all I am saying.

I guess that is why I am glad I drive a truck.
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Poor Quality, Worse Service
Posted by on
NEW YORK -- Purchased this mess in August 06, circuit board craps out after one year, product still under warranty. So the company sends A&E to repair, fine, think problems are over. August'08, COMPRESSOR craps out.

Company tells me "out of warranty", so after finessing them. They agree to send a replacement at their expense, and repair unit. Once tech comes, he sees the EVAPORATOR has been installed UPSIDE DOWN, now need to wait for that part, it comes, not blowing cold after 24 hours. So techs called AGAIN, new compressor shipped AGAIN, no cold air, turns out system is "CONTAMINATED" with some kind of black oily gunk.

So tech tells Maytag we need a new one, Maytag offers us a "BUYOUT", ie; pay $500.00 for a new replacement fridge, well I'm certainly not paying for another one, after paying 2500.00 2 years ago, I STILL have NO fridge, it's now September 19th, NEVER AGAIN...
     
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Anonymous on 2008-09-19:
Nice refer,but had its share of issues.Anyone other than A&E would have had that unit working for you.It baffles me why the factory(Whirlpool.Maytag)uses these clowns.

Do yourself a favor,find a local sales and service company that can handle warranty work...you will get better service by folks that know how to make their customers happy.

Good Luck!
SilverWngs71 on 2008-09-22:
Whirlpool/Maytag uses the A&E clowns because when Maytag was bought out, Whirlpool already had a working contract with A&E. Whirlpool insisted that Maytag repairman either go over to the A&E side or they would be relieved of their jobs. Many Maytag techs had worked with A&E when Montgomery wards used them and had NO intention of every going back so they quit and started their own businesses.

I agree with Train, find a good local appliance store and get svc from them.
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Maytag Refrigerators/ Lemon - BEWARE
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WENATCHEE, WASHINGTON -- I purchased a houseful of new appliances (7)in September of 2005 for our new vacation home, one being the 25 cu. ft. French Door Model (http://www.ajmadison.com/cgi-bin/ajmadison/MFF2557HEW.html). 17 months later I walked into a huge mess as the electonic evaporator fan motor had failed and everything was ruined as we had been gone for two weeks. Long story short, Maytag customer service advised me I was outside the warranty, so I called a local repairman that came out and identified the problem as the fan motor.....of which he said he replaces lots of them as they were poorly engineered by Panasonic. Upon further investigation I found on Google, this was not an isolated event....it was a well documented problem on several of their models with hundreds of consumer complaints...(NOTE: You see several on this page and you scroll down below.)

So I called again and pleaded my case regarding the information that I found on the Web and also expressed my situation by a weekend full of guests (10) without any refrigeration etc. Eventually they offered me $34 for the part.....(the total bill was $166) and a 6 month extended warranty. This was almost an insult as I had lost $100's of dollars worth of product in the refer/freezer, not to mention the mess and inconvenience of having to drive back 3 hours to let the repairman back into the home the following week. They eventually said to send in the bill (which I did in June) and they'd take care of it and also give me the warranty.....I'm still trying to obtain what they had promised. After two more go-arounds with them this month, they are now saying we only said $34 OR the 6 month warranty.....I can't believe it.

So.....I will never purchase Maytag again and I strongly would urge you to think twice about a Maytag purchase. This because of the quality of their products and I would rate the customer service and care poor at best.

Buyers BEWARE!!!!! THIS product WILL FAIL.
     
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qualityappliance on 2007-11-04:
Contact the service company and demand a refund of the part cost. Was the service company A&E?

This unit has a 24 MONTH parts warranty.
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Refrig quit just a few weeks out of warranty
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PORTLAND, OREGON -- I have a 2006 maytag side by side refrigerator, freezer below that had the control electronics board go out a few weeks after the one year warranty expired. the Sears repairman was surprised that there was only a one year warranty as usually refrigerators have several year warranties. the electronics board was at fault to the tune of about $250.(plus repair call fees.)I was told the new board was different and that the engineers at maytag changed the board design so I suspect they were aware there was a reliability problem.
When contacted by e mail , maytag was slow to answer( refrigerators are products that usually have to be fixed rather rapidly) and basically told me "they were unable "....read that as unwilling to reimburse me for even a small part of the incurred expenses. you may say, tough to me , it was after all out of warranty, but I say to you.....don't buy a maytag if you expect them to stand behind their product.my loss may be your gain.
     
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Anonymous on 2007-06-13:
*News Flash*...Buy an extended warranty on Refrigerators,NO MATTER WHAT BRAND!
Anonymous on 2007-06-13:
number, I disagree - most "extended warranties" are worth less than the paper they're written on. IMO, pay a bit more for a quality name brand and save the fee for "extended warranty" in the bank for repairs down the road.
Anonymous on 2007-06-13:
PWP,what "quality" name brand would you suggest?
Thermadore,Wolf?
Anonymous on 2007-06-13:
I'm a fan of Bosch products.
Pomona Guy on 2007-06-13:
Last Bosch product I bought were platinum tip spark plugs that made my wife's old Honda run like crap. And that was 20 years ago.
Anonymous on 2007-06-13:
Lol, Pomona.
rah332 on 2007-06-13:
some credit cards have extended warranties. if you charged it, check that card to see if it is covered.. no sense in buying extended warranties if you have the cc coverage.
ejack053824 on 2007-06-13:
Rah...excellent!!!
jktshff1 on 2007-06-13:
The repairman was surprised because a lot of people buy the extended warranty. Got to agree with Pirate.
btw, got to 15 yr old washer, dryer, fridge...no extended warranty, no problems.
Light side...got to a 60yr old dishwasher been with since we were 14yr and not a problem yet! Came with no warranty at all!
Anonymous on 2007-07-02:
if your appliance is <5 years, its going to break people. your 20 year old appliance compared to your 2 year old one is like comparing apples and pickles. most companies now only have 1 year warranties, you have to buy the extended warranties to keep your product. maytag was one of the last appliance companies to change to one year warranties
great-grandma is M-A-D on 2007-07-08:
My refrigerator was the trio door..freezer on the bottom and just like the person stated, I had the very same problem..do you think they are programmed to go off as the warranty expires...like a James Bond remote control...LOL
But it really is weird, my doors got hot, the fridge was up to 73 degrees and the freezer was at 6 degrees. Frightening thing was that I was in bed and when I got up for a glass of water I heard a rattling sound, thought it was a covered cookie dish I have on top of the fridge, but, it wasn't...I went to open the left-hand door and it was extremely hot..and immediately saw that 73 degree temp. Turned off and pulled the plug..and woke neighbors in the middle of the night to ask if I could borrow the fridge they had in their garage (we are good neighbors and I had recently been widowed), they happily helped me by dollying it over to my garage and helped put all the food in there.
I needed their help because I am a senior who is medically handicapped and I can't even get down the steps in my garage...so I was able to get most of the food to them and they put it all in there...leaving me with no food, of course..but, just so glad the fridge didn't go on fire I didn't care...My daughter was able to come and help - and the manufacturer was rather nice, other than their repairman installing a new fan which didn't help the problem for more than a few days until the temps went up again...next repairman said..I have no idea what the problem is...but, it might be the computer board which you are not covered for..I find out now that I am most certainly covered for it up to two years (which it was not even near yet) but, not for labor which they won't even quote me on...so, here I sit hoping that the temps stay down but, with most of my food in the garage...in case it goes completely out again...Lowe's where I purchased it was horrendous and basically said...can't help if it can't be fixed. Can't understand at all...always had GE and never had a problem, just wanted a bigger fridge than the typical side-by-side and got the three-door model...now I see they have problems just as I...has to be a design flaw, don't you think...of course Lowe's fixing it before I had bought it new didn't help...if I get a new refrigerator I expect a new refrigerator..not a refurbished one. I spoke to three current employees who said that they have a room of appliances that are waiting for repairmen and when they are fixed, they will put them back on the floor and not as 'used', clearance or 'as is'..but as NEW...so much for store honesty nowadays. So, story still developing.....
mickeywitte on 2007-07-28:
I have had the same problem with MY Maytag ICE2O after 14 months of service. There are many other complaints I noted on the internet regarding this particular problem of flashing lights, ice flapper out of control and loss of refrigeration. I wouldn't advise purchasing a Maytag at this point. You expect and should receive much more for the money spent and the reputation of the manufacturer
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Failed twice in 1-1/2 years
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CAMP VERDE, ARIZONA -- I purchased this refrigerator and paid $2000.00 for at the end of October in 2005. Less than 2 months later it had failed. The freezer worked but the refrigerator didn't. I had to wait four days for a replacement part from California. I live in AZ and could have driven faster than that.

Well three days ago the same thing happened. The appliance is no longer under warranty - one year labor. I did not buy an extended warranty because a $2000.00 appliance should last longer than 1 year.

Maytag was rude and would not offer me any help when I called them the first time so I am not bothering to call this time. I did, however go to their website and e-mail them regarding this incident. Their website says they will contact me within 3 days.

So for the second time in less than 1-1/2 years I have all of my food in ice chests in my kitchen.

As far as I am concerned I will never buy another Maytag appliance and I recommend that no one buy a from Maytag. Their commercial about how reliable their products are is a complete farce and their customer service is abysmal.
     
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Anonymous on 2007-05-10:
Was it that control board up by the cold control settings?
Compressor?
grandma005 on 2007-05-10:
Don't buy Maytag's. They are nothing but junk.
Anonymous on 2007-05-10:
Granny there are some good Maytag units still(for some reason its the ones being built in America),a lot of what we see are operator error,installation problems.etc.

Now there are a lot of Maytag units that are complete junk(samsung built washer/dryer's,Samsung built micros.)

The new Whirlpool/Maytag stuff is out now,and haven't seen any major problems....yet
grandma005 on 2007-05-10:
We shall see.
IDW2BE2M on 2007-05-10:
As it turns out it is the control board this time. I had to wait three days to be told that they have to order the part. I won't have a working refrigerator until some time next week!
Anonymous on 2007-05-10:
Is this a local shop your going through,or the factory?
IDW2BE2M on 2007-05-10:
I am using a local shop that Maytag referred me to on their website. I realize it is not Maytag's fault that the service is taking so long. It is however their fault for building poor quality appliances and then not standing behind them. When my father's GE refigerator went out he was treated much nicer and they paid for the food that he lost.
SilverWngs71 on 2007-05-11:
If you had read the use and care manual it states that Warranty does not cover food loss. Maytag stopped covering food loss in the refrigerator units back in 2005/2006.

Also, Maytag does not have factory service anymore. That is why you were referred out to someone else. Unfortunately, they do not have a lot of control over how quick the svcrs get to your home to take care of a no cool unit.

I have a Maytag washer and dryer, they are not a matching set. The washer will be 10 yrs old next year and the dryer will be 6 years old this Christmas. Maytag does make good products, however because appliances are man made, mistakes will be made.
IDW2BE2M on 2007-05-11:
Idid read the warranty and I knew that food would not be covered. I did not lose food either time and I took measures to make sure the food would be okay. My point was that other manufacturers take care of the customers better. I had previously owned a Maytag washer and dryer and was not impressed by them. I bought the refrigerator as I liked the style and features and I thought that a $2000.00 refrigerator(and that was a contractors price)would be more reliable.
IDW2BE2M on 2007-06-03:
An update on my refrigerator. The unit is now fixed. It took over two weeks and turned out to be the control board and the fan. Whirlpool has redesigned the fan so hopefully it won't fail again. The fan has now been replaced twice. Whirlpool did call and offer me a 6 month service agreement.I was supposed to call back after the appliance we fixed, but my husband had thrown out the number. This all took place in the middle of moving from one home to another. I had to pay $107 to get the refrigerator fixed. Needless to say I don't feel that a 6 month service agreement is adequate compensation for the inconvenience of being without a refrigerator for 2 weeks. I have gone to the Maytag website and e-mailed them that I lost the number-so far no response.
tw on 2011-05-20:
You are so right !
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NOT happy
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JOHNSTON, RHODE ISLAND -- July 6, 2006 I bought the above-ment. fridge. July 7, it hadn't cooled, they delivered a new one. Doors crooked and side wavy. Dealer fixed door and gave me a 5 year warranty for troubles. Good thing! The fun had just begun.
August - burnt out bulb (no biggie, but 1 month?)
November 22-water dispenser frozen
December 1 - temp at 55 degrees
January 14 - Temp at 55 degrees
February 7 - water dispenser frozen
March 28 - water dispenser frozen.

Each time, I had to call Maytag and wait anywhere from 15 to 35 minutes to get a person !. Appointments ranged from 2-7 days away, and they could only tell me "between 7 and 5". I've missed 5 days of work this year because of this fridge! Asked for a specific customer service person to contact, was given the CEO's name. Yeah, right.
Yesterday CS told me that it was up to the repair person to deem the unit "unrepairable." Maybe if I piss him off and he hates coming here, I'll get a new fridge? I'll try anything at this point. And I did email CS and got a standard "sorry to hear you're not thrilled" reply.
BTW, I paid $1500 for this dud.
Hope I helped someone by telling my tale of woe.
     
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eg200 on 2007-07-30:
Same problem was reported and repaired again on 6/15/06. I thought that was it.
Until Wed, 7/25/07, when the nightmare started up again. I got home from the beach and all my food was at 69 degrees.
I made an appointment online for service the next Monday.
Called for a "loss of food" form, the woman told me that the company I made the appointment with, was not "approved."
She told me my dealer would call. They do not do repairs and verified so.
I called a local company I saw listed on the Maytag site. I emailed to tell Maytag and I was told that they were not approved either, I would not be reimbursed. Maytag sent a man from a company in Massachusetts who didn't speak English, but managed to tell me that "I cannot fix, Maytag must fix, I no know codes."
Today, 7/30, I received a call that A&E repair service would be here NEXT Monday, "maybe sooner."
I then got a call from the Service Enhancement Team, the woman told me that even though I have this documented as my 10th service call, that the warranty company and Maytag do not keep records of repairs. I have them all. I've sent them to every consumer advocate around here that I can think of.

When you go to "Maytag.com", they do not tell you "don't make an appointment online, we are not the same company as Maytag Dependability Plus. Huh? The woman was insistent that these are 2 companies, how the heck was I supposed to know that at 8:30 pm, the reason I used the website and not the phone?

This machine has been running constantly since Wed., thank goodness the freezer is zero, but the fridge is a toasty 82. I believe it's now as worn out as a 5 yo machine, and it's also full of duct tape from their original "repairs." My only option seems to be to buy a new one, but if I do, this one's going to the sidewalk in front of the dealer, with some nasty words painted on it, LOL. I'll pay the littering fee with a smile on my face.


anyone in RI with Maytag problems, feel free to email me at EG200@verizon.net
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Terrible Service
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ISSAQUAH, WASHINGTON -- Things go wrong, but how you deal with a problem make or break a company.

Our refrigerator stopped working. Maytag service guy can't come out for 4 days. We had to buy ice twice a day, and still lost a bunch of food. , The repair guy finally came out and replaced a fuse. However, the he mentioned that we may need a new compressor. Asked us to call Maytag to bring out a compressor if we think the refrigerator isn't working quite right.

Well, we called Maytag to have them bring out a new compressor after about two weeks. Same repair guys comes out after a week, and he comes without a compressor. He takes a look, and orders a compressor so he can install it the next time he comes out.

Today, as we're waiting for that compressor, the refrigerator fails completely. The compressor is somewhere 2 states away. Maytag service center moans about having a skeletal crew on a Saturday, and tough luck for us. Just buy ice every day for another 4 days. Maytag authorized service dealers will only service products they sell, and they don't stock the part anyway.

So in my book, this is rather bad customer service, and it will be figured into my purchase decisions accordingly in the future.
     
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Slimjim on 2005-06-27:
True, most servicing dealers don't want to know you if you didn't give them the sale to start. Best factory service brands are GE and Whirlpool if your next purchase will also be from a non-servicing retailer.
gringo on 2006-06-14:
After reading many posts I think the whole thing boils down to "get their money and run...." No matter who you buy from,or,what brand. Customer service and quality of products in this country have gone out the window...Or should I say overseas....
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