Jenn Air French Door Refrigerator - Worst & Most Expensive I've Ever Owned
MARYLAND -- You think you've got it bad? Tomorrow is the beginning of our 5th, that's right 5th, week without a refrigerator! Ours just died, too, a 3 year old machine. Went for ice & put my hand in a pool of cold water. Cleaned up the mess & tried to restart the machine. When nothing worked after much consultation of the manual, I called Jenn Air to get the name of a repair company. Nearest was either in VA, we live in MD, or near Baltimore, 60+ miles away. They come here 2 days a week. Call, set up an appointment.
Fridge dies: 2 Dec. 2008 Tues.
Call repair service: 3 Dec. Wed.
Service call: 5 Dec. Fri.
Service calls on Mon with price of part, do I want to order it? LIKE DUH! NO, I want to live without a refrigerator for the rest of my life! The part that has malfunctioned is the Control panel (computer). Which, needless to say, is out of warranty.
They call to install it on the 12th of Dec., I will not be here due to a long standing engagement.
The next date they can give me is: 15 Dec. Wed. between 3 & 6. Repairman arrives at 5:58. Installs part & leaves. Part fails soon after.
Call service, fridge is dead again: 15 Dec. Wed.
Reply call: 16 Dec. next available date is 17 Dec. Next day. That is good!
Bad news, compressor is dead, was the dead compressor that killed the control panel. Good news, compressor is still on warranty. Bad news. compressor has to be ordered via different method because it is on warranty.
Bad news, holidays intervene.
Tomorrow is 30 Dec. WE STILL DO NOT HAVE A REFRIGERATOR! I have called twice to try to find out what is happening, but have not received a return call.
Thank goodness we have an apartment with a full kitchen, but it is getting old running back & forth & up & down stairs to the apartment. If I didn't have the apartment or if I had children at home I'd be ready to slash my wrists.
WARNING to anyone who is thinking about "up-grading" to fancy-schamcy appliances. GO TO SEARS, buy Kenmore, they are a hell of lot better than any of this high-priced junk. My GE Profile Pro-style dual fuel range is a piece of junk compared to the relatively inexpensive Kenmore gas range in the apartment. The GE oven takes forever to reach temperature & then it is off by at least 25 degrees. The Kenmore gets to temp. in mins. & the temp. is spot on. Have you ever tried to call GE? Try it. Their phone service is designed to make you tear your hair out. You can't even change the light bulb in the GE! That's dead, too. I hate my GE under-counter beverage fridge, I hate my GE combination microwave/convection oven. Whoever designed the controls of that piece of garbage should be consigned to a special ring of purgatory.
My review falls under so many categories that I don't know which to choose. I have been married for 50 years, this is the nicest, newest kitchen I've ever had & the appliances are the VERY WORST & most expensive I've ever owned. Do yourself a favor: SAVE $$$ LISTEN TO CONSUMER REPORTS.