Maytag Corporation French Door Refrigerators

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18 reviews & complaints.
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Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
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Regret Purchase of Maytag French Door Refrigerator
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Rating: 1/51
HOUSTON, TEXAS -- Absolutely unacceptable product experience. Bought new in July & already had 2 service calls for same problem in first 4 months of ownership. In-door ice dispenser sprays ice all over the room when you try to fill a glass, & then the door-flap to the ice-dispenser does not close automatically, as it should, so the ice melts & drips through the unit & onto the floor. 1st service repairman said he fixed it, but didn't. 2nd repairman replaced the motor to the flap, but the ice still does not stay solid, & the bottom freezer unit does not even keep ice cream frozen solid Repairman says (quote): "Freezers cannot keep ice cream frozen solid because of the high sugar content". Really? Our 12 year old unit keep it solid as a rock, so perhaps Jenn-Air should share their product knowledge with Maytag. We have also received a notice from the repair company, that Whirlpool, which handles warranty work for Maytag, has refused to pay for the first repair call, claiming the ice make door-flap was not covered under the warranty. Will never buy another appliance with the name Maytag on it, even though we "thought" it was supposed to be a quality company.
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Do no purchase a Maytag French Door Refrigerator
Posted by on
CALIFORNIA -- I purchased a Maytag French door refrigerator in July 2005. I did purchase the extended warranty. In Sept. 2009, the unit just quit working. The refrigerator has a normal temp of 33 degrees, and the alarm went off, and when the door was opened, the internal temp. was 60 degrees. The freezer was already defrosting, and I lost about $500.00 worth of food, which they do not replace. It took 4 days for a Maytag repair person to arrive. Then, it took another few days to order the part. The compressor blew out! It was covered under the extended warranty. On January 1, 2011, the alarm was ringing when I got up in the morning, and the temp in the refrigerator was 69 degrees. It is now 73 degrees in the refrigerator. And now, no warranty. Again, it will be a "FEW DAYS" before anyone can take a look at it. YIKES. But, this time the freezer is working. So it is not the compressor. After spending nearly $2,000.00 for this item, I am very dis-satisfied with the product and service. Hopefully, the freezer will continue to work until someone comes out to check the refrigerator. And as for the Maytag repair man, YOU NEVER SEE THOSE COMMERCIALS ANY MORE.
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Don't waste your money
Posted by on
Don't waste your money. Just 2 years old and the controller circuit board went out and it stopped cooling. $350 replacement and now the ice maker is inoperable. Very expensive lesson. Think someone bought the brand and is exploiting it while selling junk. If this goes on, maybe we'll bring a small claims action.
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Venice09 on 07/18/2010:
The good news is that you didn't pay extra money for an extended warranty. Extended warranties sound great until its time to cash in. That's when the real headache begins.

And yes, Whirlpool bought the brand. However, instead of things improving, they have only gotten worse.
Helpful on 07/19/2010:
Actually, warranty coverage may be your saving grace here TRooster. I've got a similar refrigerator and absolutely love it! What model is it that you have and what retailer was it purchased through? Did you happen to have an extended warranty on it? If so, was it through the manufacturer or the retailer?
Venice09 on 07/19/2010:
If extended warranties are a saving grace then how do you explain why so many people come here to complain that their extended warranty was of no help whatsoever?
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Junk refrigerator
Posted by on
Upon delivery, the unit would not cool when plugged in. A snarky idiot at customer service decided that I was too stupid to know when a refrigerator is not cooling and said I had to wait 36 to 72 hours for the unit to cool down. After three days of a hot refrigerator I called back and scheduled a repair. The repairman showed up three weeks later and determined that the factory had forgot to load the coolant. So he charged the unit and sealed it. It worked for one year and now the top part will only cool enough to barely prevent spoilage at the highest setting. The unit has been noisy from the beginning, making ugly growling noises. Since the unit is now out of warranty, I will have to buy a new one when this piece of crap dies, which should be soon. I guess this is what happens when a junky appliance manufacturer buys out a good one. If I had known that Whirlpool owns Maytag I would have never bought this one.
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Anonymous on 03/09/2010:
I love these 'the thing has been noisy from the start' a year later. Why wait a year later to make a complaint? The manufacturer made an error that was easily corrected by the service tech. Now you have problems.

Unfortunately, out of warranty means out of pocket.
Venice09 on 03/09/2010:
Well, I wouldn't say it was easily corrected because the OP had to wait too long for service on a brand new refrigerator. And then it only worked properly for a year. I don't think the OP mentioned the noise as the basis of the complaint, but more to support his/her opinion that the refrigerator is of inferior quality. And it certainly sounds like that's correct.
Anonymous on 03/09/2010:
3 weeks for a service tech, while annoying, is not really horrible. Depending on the service center, they do book ahead and most service multiple products and brands.

Still, it was fixes initially, then after a year does not work properly. Out of warranty still means out of pocket. Perhaps it is a coolant issue and needs to be refilled? Our old refrigerator(about 12 years old when it died) had a minute freon leak. The tech did something about replacing the line and it worked.

memoryx57 on 03/09/2010:
I don't care which way you slice it....3 weeks to get service on a brand new refrigerator is horrible service!! It went way past annoying when the darn thing broke down in the first place. Annoying is when you can't use your dishwasher or dryer for 2 weeks !!
Venice09 on 03/09/2010:
I think it's unacceptable to wait almost a month to have a new refrigerator serviced. And while I do agree that once a warranty expires, there's not much a company will do for you, this OP was having the same issues that were serviced under the warranty, which implies that it might not have been fixed properly in the first place.

The OP isn't asking for anything but merely sharing their experience with the product. I find that helpful.
Anonymous on 03/09/2010:
Memory, perhaps I have more patience than others. 3 weeks is not bad to me, but then I have worked in a few businesses that schedule appointments.

However, if the brand new unit had been returned to the retailer, instead of waiting for service, for a replacement then there possibly wouldn't have been this issue. Or, if the coolant had been in the unit to begin with, who is to say it still would not have had this problem. Either way, it is now out of warranty.
Venice09 on 03/09/2010:
You can't just return a refrigerator to the retailer. Most companies insist on trying to fix it first. Even if you had a vehicle large enough to transport a French door refrigerator, I don't know what would happen when you arrived at the store. The OP might have asked for a replacement and was refused.
Anonymous on 03/09/2010:
I can tell you from experience (not me personally but watching a customer do it at when I was car shopping with my daughter) if a customer brought a unit back to the retailer and threatened to leave it in the parking lot, they would have jumped on it to fix the issue. Especially if you made it where other customers can see it.

Now, I do not normally condone customers acting crazy or demanding, but on a new unit that is not working properly, then yes. Sometimes showing out is warranted.

Still, it seems that the initial problem was NO coolant at all. Once the tech filled the unit, then a year later it doesn't work correctly. Could be a leak somewhere. The first has no bearing on the last in my opinion, though I admit I am not a refrigerator expert. I liken it to buying a tie with no air, then a year later run over a nail and getting a leak then claiming it was called by the first issue.
Venice09 on 03/09/2010:
The OP did not run the refrigerator over a nail or do anything to cause it to malfunction again. From the review alone, it can't be determined if the second problem was related to the first, but there is certainly a connection in that the refrigerator was again not cooling.

I would have to rent a U-Haul in order to return something as large as a refrigerator, and without knowing how I would be received when I arrived at the store, I would not be willing to take that risk.

If my brand new tire had a slow leak and there was visually nothing wrong with it, I would consider the tire defective.
Anonymous on 03/09/2010:
I realize that the customer did not cause it or run over a nail. I was making a point with an example. The unit first did not work because it had not coolant. Now, it does not cool again. Does it have a leak? Or could it possibly not be the coolant at all and simply be a temperature gauge is off? The two problems could be unrelated as to the cause is all I am saying.

I guess that is why I am glad I drive a truck.
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Jenn Air French Door Refrigerator - Worst & Most Expensive I've Ever Owned
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MARYLAND -- You think you've got it bad? Tomorrow is the beginning of our 5th, that's right 5th, week without a refrigerator! Ours just died, too, a 3 year old machine. Went for ice & put my hand in a pool of cold water. Cleaned up the mess & tried to restart the machine. When nothing worked after much consultation of the manual, I called Jenn Air to get the name of a repair company. Nearest was either in VA, we live in MD, or near Baltimore, 60+ miles away. They come here 2 days a week. Call, set up an appointment.

Time line:
Fridge dies: 2 Dec. 2008 Tues.
Call repair service: 3 Dec. Wed.
Service call: 5 Dec. Fri.
Service calls on Mon with price of part, do I want to order it? LIKE DUH! NO, I want to live without a refrigerator for the rest of my life! The part that has malfunctioned is the Control panel (computer). Which, needless to say, is out of warranty.
They call to install it on the 12th of Dec., I will not be here due to a long standing engagement.
The next date they can give me is: 15 Dec. Wed. between 3 & 6. Repairman arrives at 5:58. Installs part & leaves. Part fails soon after.
Call service, fridge is dead again: 15 Dec. Wed.
Reply call: 16 Dec. next available date is 17 Dec. Next day. That is good!
Bad news, compressor is dead, was the dead compressor that killed the control panel. Good news, compressor is still on warranty. Bad news. compressor has to be ordered via different method because it is on warranty.
Bad news, holidays intervene.

Tomorrow is 30 Dec. WE STILL DO NOT HAVE A REFRIGERATOR! I have called twice to try to find out what is happening, but have not received a return call.
Thank goodness we have an apartment with a full kitchen, but it is getting old running back & forth & up & down stairs to the apartment. If I didn't have the apartment or if I had children at home I'd be ready to slash my wrists.

WARNING to anyone who is thinking about "up-grading" to fancy-schamcy appliances. GO TO SEARS, buy Kenmore, they are a hell of lot better than any of this high-priced junk. My GE Profile Pro-style dual fuel range is a piece of junk compared to the relatively inexpensive Kenmore gas range in the apartment. The GE oven takes forever to reach temperature & then it is off by at least 25 degrees. The Kenmore gets to temp. in mins. & the temp. is spot on. Have you ever tried to call GE? Try it. Their phone service is designed to make you tear your hair out. You can't even change the light bulb in the GE! That's dead, too. I hate my GE under-counter beverage fridge, I hate my GE combination microwave/convection oven. Whoever designed the controls of that piece of garbage should be consigned to a special ring of purgatory.

My review falls under so many categories that I don't know which to choose. I have been married for 50 years, this is the nicest, newest kitchen I've ever had & the appliances are the VERY WORST & most expensive I've ever owned. Do yourself a favor: SAVE $$$ LISTEN TO CONSUMER REPORTS.

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SilverWngs71 on 12/30/2008:
Ummm, Yea Don't go to Sears!! Kenmore is made by Maytag/Whirlpool and several others. Maytag/Whirlpool makes Jenn-Air as well. If you purchase from Sears, you have to use their service company who is A&E Factory Service. Just google that name. It WILL NOT be pretty.
qualityappliance on 12/31/2008:
My guess is that is is A&E that is trying to fix this one.
The Old Owl on 01/29/2009:
As Whirlpool (my son calls it Cesspool) makes almost all the refrigerators going, ones options are extremely limited. Leibherr does not have a dealer within 100 miles of where I live. LG does not have a good reputation either.I wouldn't touch Viking with a ten foot pole & GE appliances are not all that great. After all these years of making appliances you would think SOMEONE would get it right. At least where we live, if you buy from Sears you can get service. Apparently tho we are within spitting distance of DC & Baltimore we live in the *ss end of nowhere. So that means all high-end appliances are out as there is no way to get service if something goes wrong. Ice boxes???
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Poor Quality, Worse Service
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NEW YORK -- Purchased this mess in August 06, circuit board craps out after one year, product still under warranty. So the company sends A&E to repair, fine, think problems are over. August'08, COMPRESSOR craps out.

Company tells me "out of warranty", so after finessing them. They agree to send a replacement at their expense, and repair unit. Once tech comes, he sees the EVAPORATOR has been installed UPSIDE DOWN, now need to wait for that part, it comes, not blowing cold after 24 hours. So techs called AGAIN, new compressor shipped AGAIN, no cold air, turns out system is "CONTAMINATED" with some kind of black oily gunk.

So tech tells Maytag we need a new one, Maytag offers us a "BUYOUT", ie; pay $500.00 for a new replacement fridge, well I'm certainly not paying for another one, after paying 2500.00 2 years ago, I STILL have NO fridge, it's now September 19th, NEVER AGAIN...
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Anonymous on 09/19/2008:
Nice refer,but had its share of issues.Anyone other than A&E would have had that unit working for you.It baffles me why the factory(Whirlpool.Maytag)uses these clowns.

Do yourself a favor,find a local sales and service company that can handle warranty work...you will get better service by folks that know how to make their customers happy.

Good Luck!
SilverWngs71 on 09/22/2008:
Whirlpool/Maytag uses the A&E clowns because when Maytag was bought out, Whirlpool already had a working contract with A&E. Whirlpool insisted that Maytag repairman either go over to the A&E side or they would be relieved of their jobs. Many Maytag techs had worked with A&E when Montgomery wards used them and had NO intention of every going back so they quit and started their own businesses.

I agree with Train, find a good local appliance store and get svc from them.
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Maytag French Door Refrigerator
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EVANSTON, WYOMING -- I am so disappointed in this high priced refrigerator. I too, have had the fan motor go out. I paid so much money for this appliance, and feel that I have been let down! Maytag is not standing behind their product.

There is an obvious flaw, that they are refusing to fix. What can be done? Is there nothing that we all could do? Maytag should be held accountable!
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madconsumer on 08/29/2008:
is it out of warranty? if so, this is to bad, and they will continue to refuse to repair it.
SilverWngs71 on 08/29/2008:
If you are under warranty, you can contact (if you have not already)for in warranty work on the refrigerator.

DAVE'S APPLIANCE REPAIR
533 MAIN ST, EVANSTON, WY
(307)789-8513
Alt. #: (307)679-3027

What kind of issues are you having with the refrigerator. When was the unit purchased? Did you purchase an extended warranty from the dealer?

What can be done? Keep ALL of your receipts, Maytag may ask to see them. Make sure they can be read and if you copy them make sure the copies can be read easily. If they are too fuzzy (they might be thrown away). When you call Maytag, make sure you get the reps name.
moneybags on 08/29/2008:
Had problems w/ my top of the line Maytag DW and range. Ignitors burned out, fan in oven, burner in oven and racks in DW (which rusted and fell apart.) Maytag REFUSED warranty or to stand by their obviously defective products. I just bought a new refrigerator-GE French door w/icemaker in door and bottom freezer. Cost $2799. NOT a Maytag. Am now in the market for a stove and dishwasher. Stove is a GE Cafe dual fuel convection oven w/self clean feature - $2800and DW is a Kitchenaid -$1100. No, no MAYTAG junk in my house. Now I need to remodel to go with my new appliances.
Flimsy Fan on 09/16/2008:
We too have had the fan go on a fairly new and very expensive Maytag refrigerator.
The fan they removed was chinzy-looking. It looked like a dollar store item, instead of something for a high-end appliance.
Our repairperson says that because of this ongoing problem with Maytags, they're now putting in more substantial fans.
Maytag, you should be ashamed.
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Fans & compressor
Posted by on
ORMOND BEACH, FLORIDA -- First the evaporator fan goes. Chinese origin to meet energy qualifications. Replaced with old technology now the compressor goes. All this within 4 months.

Piece of garbage as far as I'm concerned.

Good luck to those who buy Maytag.
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Anonymous on 10/25/2007:
(NH)
Anonymous on 10/25/2007:
Yeah, at least give us the model number, year purchased, etc.
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Maytag Refrigerators/ Lemon - BEWARE
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WENATCHEE, WASHINGTON -- I purchased a houseful of new appliances (7)in September of 2005 for our new vacation home, one being the 25 cu. ft. French Door Model (http://www.ajmadison.com/cgi-bin/ajmadison/MFF2557HEW.html). 17 months later I walked into a huge mess as the electonic evaporator fan motor had failed and everything was ruined as we had been gone for two weeks. Long story short, Maytag customer service advised me I was outside the warranty, so I called a local repairman that came out and identified the problem as the fan motor.....of which he said he replaces lots of them as they were poorly engineered by Panasonic. Upon further investigation I found on Google, this was not an isolated event....it was a well documented problem on several of their models with hundreds of consumer complaints...(NOTE: You see several on this page and you scroll down below.)

So I called again and pleaded my case regarding the information that I found on the Web and also expressed my situation by a weekend full of guests (10) without any refrigeration etc. Eventually they offered me $34 for the part.....(the total bill was $166) and a 6 month extended warranty. This was almost an insult as I had lost $100's of dollars worth of product in the refer/freezer, not to mention the mess and inconvenience of having to drive back 3 hours to let the repairman back into the home the following week. They eventually said to send in the bill (which I did in June) and they'd take care of it and also give me the warranty.....I'm still trying to obtain what they had promised. After two more go-arounds with them this month, they are now saying we only said $34 OR the 6 month warranty.....I can't believe it.

So.....I will never purchase Maytag again and I strongly would urge you to think twice about a Maytag purchase. This because of the quality of their products and I would rate the customer service and care poor at best.

Buyers BEWARE!!!!! THIS product WILL FAIL.
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qualityappliance on 11/04/2007:
Contact the service company and demand a refund of the part cost. Was the service company A&E?

This unit has a 24 MONTH parts warranty.
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Poor Circuit Board
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NARVON, PENNSYLVANIA -- We purchased a Ice2O refrigerator April of 06 and it just broke I contacted the service people and they gave me a had time I contacted Whirlpool told them they are responsible to pay for it and they sent us a circuit board and it is not the right one I called and got terrible service they insisted it was the right board I told them they are wrong they made me fell stupid we had our Maytag stove for 3 months when the circuit board went out "Never will I buy a Maytag product again.

I will go further with this I will be contacting the attorney general office any body else out there has any problems let me know "grandmastruck_04@yahoo.com
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Ponie on 08/05/2007:
How long is the warranty on your refrigerator?
Anonymous on 08/05/2007:
if purchased after Jan 1st 2006 it only has a one year warranty.If before 2 year part,one year labor.

Is it the HV board in the rear of the unit?
I call Whirlpool on the Ice2O's out of warranty to see if they will at least cover the part for the customer.they have been pretty cool about handling it.
SAJ on 08/05/2007:
steve, if I need an appliance serviced or repaired in Nebraska, will you do it? You sound like what is missing in our so-called "service" society today.
Anonymous on 08/05/2007:
Nebraska is a little out of our service area.I say look for a local full service appliance company in the area.Or someone that will service your location.
My advice is to bypass the factory,unless you have no choice
franstuff on 08/07/2007:
I had a similar experience with an Ice2O refrigerator that was just barely beyond its one year warranty. The ice dispenser flap started opening and closing in the middle of the night. It woke the whole family up and then we saw that the lights on the front were flashing and none of the buttons would do anything. Now, I understand that stuff happens and things can fail under normal use - but we had taken very good care of this appliance and this was clearly a design flaw. I searched online and found that many, many people were having the exact same trouble. When I contacted Maytag and explained the situation they responded (several days later) with an email stating "Based on the information given, it appears your appliance requires service" (Really?), and then "We regret that due to the age of the product, we will be unable to assist with the cost of the repair." The AGE? It's barely over a year old! It was built with defective parts! I was also upset that they responded by email. On their online form they make a point to ask how you would like to be responded to - email or telephone. I asked for a phone call.
When I emailed back regarding my disappointment they replied back (again, several days later) with "You are a valued Maytag customer and we appreciate your support of the Maytag brand. Thank you for allowing us the opportunity to assist you today." Of course the response was by email - after I had again specifically requested a phone call in my response. WTF?
In addition to the Ice2O I also own their top of the line washer and dryer and have purchased several Maytag appliances for rental properties. Not anymore.
portcallahan on 08/29/2007:
I had the same problem as everyone else, but after reading all of these posts I called Maytag back and demanded parts AND labor to be covered.

Yesterday, when all of the lights started blinking and the ice door flapping, I called Maytag and they said that since the refrigerator was 16 months old and I didn't buy the extended warranty, only the parts would be covered. They couldn't get a repair tech out until the next day, so I went through an authorized service center who was able to send someone out within a few hours. The Maytag clerk called the service center and authorized parts only to be covered, but I would have to pay for labor. When the service tech came out, he was baffled, said he had never seen anything like it before. My bet is that he's going to see many, many more in the future! He ordered a new circuit board and said he would bring it out ASAP, because at that point all of the flapping was driving him crazy! The wonderful service tech even ordered a new plastic housing in case he breaks the old one when he replaces the board. He left the unit on so that my refrigerator and freezer continue to cool. We just had to listen to the flapping all night long. And just after midnight the door alarm started beeping, but thankfully I was able to turn that off and it hasn't sounded again.


After that, I decided to search the internet to see if anyone else had a similar problem. WOW! I called Maytag immediately and asked if there was a recall on the refrigerator. The answer was No, it's "not a quality issue". I hit the roof and told her of the hundreds of people on the internet who are experiencing the same exact problem, just over a year later on a $2800 appliance! I told her that I would not accept only parts to be covered, that I wanted all labor to be covered as well. She said that they couldn't do that, so I asked to speak to her supervisor. I told her I had already posted on the internet, was going to join a class action lawsuit, and would be calling my local TV station to report the problem. She put me on hold, and minutes later came back and told me they would pay for everything. I called the repair shop and half an hour later, and true to her word, they had received a call authorizing parts and labor costs. The new circuit board is due in tomorrow.

So, my advice:

Call Maytag 1-800-688-9900

Go through a local service tech instead of their company. You can find a list on Maytag's website. You do have to call back Maytag and have them call and authorize the costs, but they put me on hold and did it quickly.

Demand parts AND labor to be covered. Ask to speak to a supervisor if you get the answer "No".

Finally, post your experience so we can see how widespread this is!

Now, my next concern is: Are we all going to be going through this again in 13-16 months? Are the replacement circuit boards faulty as well?

Good luck everyone!
Streamer on 08/29/2007:
Our 18-month-old Ice2O began the old "flash-and-flap" last week; we had purchased an extended warranty when we bought the unit, knowing it was a brand new model. Repairman came today and stayed long enough to take down model/serial number to order a new HV board--said it was the third failure he'd seen this week. He also nonchalantly said he wouldn't expect Maytag to do a recall, when the board can be easily replaced, keeping him in business. Not sure what to think of that.

The problem is two failed capacitors on the HV board, especially those boards manufactured before June '06. If you're at all handy, you can easily replace those caps for about $4.00 with parts from Radio Shack--which we did, since the repairman was none too specific about when he'd be back with the new board, and our unit had quit cooling altogether. Check out http://applianceguru.com for more info.

This is not to say that Maytag shouldn't issue a recall on the HV boards--as much as they promoted this particular refrigerator, they should be willing to stand behind it.
leo561 on 05/16/2010:
well like the rest I got the flash and flap syndrome myself last sat night at 2am so I did some research on the net and found this out its a breeze to fix instead of spending 200$plus repair man and instead of weeks to be fixed or even days I fixed it in mere hrs and a lot cheaper. I spent $2.56¢ at rat shack for the blown caps-p/n 272-1032 and p/n 272-1030.and here is a nice guide to help you threw this ordeal and I hope it helps more people by me posting this---http://www.liny.net/Maytag%20Ice2O%20Fridge%20Fix%20for%20Flashing%20Lights%20V1.0.pdf
J Leatherman on 07/19/2013:
It looks like Maytag is no longer a viable company. I bought a Maytag diswasher that has had many repairs in the 4 years I've had the misfortune to own it. Now the control panel is completely dead and will cost me over $200. to replace. The heating element we replaced 2 years ago on a recall. Will never deal with Maytag again. What a disaster.
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