Maytag Corporation Neptune Series

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1.0 out of 5, based on 7 ratings and
72 reviews & complaints.
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Oil Stains On Clothes From A Maytag Neptune Washer
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Rating: 1/51
Every time we wash our clothes, we get the clothes out with oil spots. I spent a lot of money on these appliances, and I'm not happy at all. Sounds like with all the complaints of the same problem, the Maytag company has a lot to explain. I'm searching further to find more unhappy people, and find out if we have some sort of recourse.

Obviously it's a problem they should address if they are a reputable company.
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Neptune Nightmare
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Rating: 1/51
First off, my Neptune has always smelled like rotting food. Mold, mildew - HORRIBLE!
I just dealt with it, never knowing it was part of a class action lawsuit. WHY WAS I NEVER CONTACTED?!? I found out only after calling a tech to fix an issue with the machine not spinning. He told me (He's a Maytag guy!) that the machines were terrible and it would cost far more to fix than to buy a new unit.

BOTTOM LINE - MAYTAG IS GARBAGE!
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Neptune Is Garbage
Posted by on
Rating: 1/51
VANCOUVER -- Just had a service man tell me that my Neptune washer is going to need a 1100.00 Dollar repair because a simple bearing has failed on the tub I'm so pissed this machine is only six years old. There are only four people in this house and you would at least expect ten years out of an appliance. When I was a kid my parents bought the cheapest Sears appliances and they lasted for decades, and there was nine people in my fathers house! Best part was the service guy telling me he just did a repair on a 35 year old set of maytags
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CrazyRedHead on 09/13/2012:
Could have told you that Neptune was junk years ago. Just check out all of the complaints about it on this site alone.
alleykatt74 on 10/13/2012:
I have one as well. If I would have done my research before buying I would of NEVER bought one. Broke not long after I bought it - got it fixed - Black mold growing on rubber sealing inside front loader.
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Terrible Experience With Maytag Washer, Warranty, Repairman, and Customer Service
Posted by on
Rating: 1/51
GALLIPOLIS, OHIO -- I purchased my first and last Maytag appliance in June 2006- a washer. After 2 years I started noticing brownish gray spots on some of my clothes just every once in a while. Over the course of the next year I tried different detergents, quit using HE detergents, would mix detergent with water prior to putting in the machine, quit using fabric softener, etc....many of these recommendations by Maytag. Nothing seemed to help and the spots began to appear more frequently and crazy as it may sound they were always on our good clothes, never on my husbands work clothes or the kids play clothes.

I called Maytag explained the situation, they sent an A&E repairman ($60). He told me that my washer had build up down under the LG. drum looking things and gave me an est. for $141 to clean it. Can you believe that crap? It's a washing machine, you don't put clean clothes in it- its going to have dirty crap in it! After speaking with Maytag and expressing my views on it being a major design flaw, they backed the repairman I declined the offer, took the whole washer apart to clean it- did find some crud (of which I took pics because at the time I was furious at such a horrible design flaw in a washer that has to be taken apart and cleaned <3yrs.)....cleaned it all. Few loads of laundry later more spots.

Just so happens that I'm ranting about the situation at a family gathering and my aunt speaks up and says its leaking oil. She then explains that my good clothes get washed in cold water so the oil isn't dissolving, but that the work/ play clothes get thrown in hot water and the oil is dissolved so it doesn't leave spots- made perfect since. Called Maytag- A&E repairman returned ($60), I explained that it was cleaned and asked about oil leaking and was told no, that it had a "sealed" transmission that didn't have oil. He still felt there was built up that was missed. Again I took the washer apart, but this time I took everything out- and guess what I found? A transmission with a bunch of oil that wasn't "sealed" enough to keep it from leaving oil on my counter every time I moved it.

I called Maytag (asked for different repairman), same repairman returned. I showed him, he was all nicey nice- gave me an est for $717.90 to repair. After throwing an ever loving fit over the phone with Maytag (and highlighting the warranty page showing the sealed transmission was under warranty for 10 years), Maytag finally decided it wouldn't cost me anything (good thing since I'd already lost a small fortune in good clothes over the last year, not to mention my time taking apart and reassembling their washer-with three small children to tend too my time is very valuable). Finally..."the part will be in within 2 days, but we can't get back here to put it in for 2 weeks"....a family of five, do you know how much laundry we go through in 2 weeks? Hardly acceptable- I had them mail me the part, I installed it and fixed the spots problem.

That has been the worst part so far- we still have the washer, but there's always something screwing up with it...locks won't engage so washer won't run, often it gets stuck on spin cycle and when I go to get my laundry out they're still sopping wet, and today I started a load and it started operating as usual, but kept beeping---it beeped through the whole cycle (called Maytag, as usual they don't know why, but offered to SEND REPAIRMAN -$60 lol)- good thing my washer is in the basement. Stay away from Maytag! Every time I call customer service I hear "CHA CHING$$$" in my head. Last but not least, the saddest part of this story is that when this washer is working properly is cleans clothes amazingly and I love it that small part of the time; However, I will never never own another Maytag, and I will tell anyone who asks about this experience. By the way this is the only time I've ever put a complaint online, I'm usually very easy to satisfy/work with.
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DebtorBasher on 05/09/2012:
What a pain!
I'm surprised they didn't tell you, 'the warranty is void because you took it apart yourself.'
You may have saved other consumers the same problems you've gone though. Thanks!
WP2008 on 05/11/2012:
Hello hafdzegz. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (hafdzegz), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
Not Happy! on 08/11/2013:
I have the same thing going on with my washer and its been doing since I bought it and now it just seems to be getting worse! The store I bought my washer from has I had the seal replaced last year and the guy told me everything was great. Lies! Who wants to spend big dollars on a product that is defective and you can't get anyone to recognize the fact that its not the customers fault. Its a company defect! I bought the washer 1. it was made in USA and 2. with intention of having forever but now I may have to replace because of the amount of clothes it keeps ruining. Not a happy camper.
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Real Scam Warranty
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Rating: 1/51
BRONX, NEW YORK -- I purchased a extended warranty from Maytag when my machine started to make some noise. The tech came to my house and stated he had to order some parts. A week later the company called me and stated it was too expensive to repair my machine and they were going to give me $159 towards a new machine but the machine they used to judge what they were going was the cheapest top loader they sell not a top end front loader like my machine is.

When I gave the a comparable model number with the same model the insisted on only going by their incorrect judgment so basically all they did was refund most of my contract money. They are a scam and my next letter will be to consumer affairs about them.
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Venice09 on 03/13/2012:
Read the warranty yourself to see what your options are under the lemon clause. Don't just believe what they tell you. If you are correct in believing that you should receive a comparable model (and you probably are), don't give until you get what you paid for.
GenuineNerd on 03/13/2012:
Anymore, the cheaper machines are better...fewer things to go wrong. The top of the line models with all the "bells and whistles" have more things, like circuit boards, motherboards, and touch screens, that can go on the fritz easily. The cheaper models use knob controls that have been proven reliable for many years. When it comes to major appliances, basic is better.
WP2008 on 04/12/2012:
Hello, BIGG321! My name is Emily and I am a representative of Maytag. We apologize for the frustration you have experienced with the repair of your washer. If we can be of assistance, please email us directly at Maytag.Digital@Maytag.com with your name, user ID, phone number, address, model and serial number as the website on which you were contacted. Thank you, Emily.
KC46 on 08/30/2013:
I learned from our repairman that even the "basic" models of washing machines have circuit boards that still can go out even if they have what appear to be simple knobs to start and select options. When I had problems with my front loading Maytag washer, it was still just barely within the initial warranty period and was eventually repaired (took about three months) but they ended up replacing everything electrical there was to replace before they finally figured out what was wrong. It has worked since the repair, but I am not very trustful of it. It was not a basic model and cost around $800 new on sale. It now tears up my clothes and I am fearful every time I put my good clothes in it to wash them. I am not at all happy with the Maytag machine and will never buy another one.
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Maytag Neptune
Posted by on
Rating: 1/51
DRAPER, UTAH -- Save your money and buy anything but a Maytag. Their repairman isn't sitting by the phone waiting for calls. He's running everywhere keeping up with service issues! We could have easily bought two reasonably priced washers for what we have spent in repairs on our top-of-the-line Neptune. And front loaders aren't that great. The lesson I took away from this is never to buy a brand new model and I won't trust Maytag again either. Kenmore took better are of us with a faulty oven than Maytag did on poorly designed and highly flawed washer. Do your homework folks.
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Venice09 on 02/18/2012:
I was disappointed in my three Maytag appliances, especially the washing machine, which I thought was their specialty. I've always had good luck with Kenmore but hesitate to recommend it because Kenmore and Sears are not what they used to be.

My strategy now is to research specific models and not put too much emphasis on brand because all the brands seem to be in the same boat. I find the model that suits my needs, is in my price range and gets good reviews, and I go with that.

I don't blame you for writing off Maytag. The Whirlpool family of products gets too many complaints for me to consider them anymore. I'm avoiding the whole company until there is some indication that they are addressing all the complaints.

As you advised, I never buy a brand new model. It's always better to wait.

Good review.
WP2008 on 02/20/2012:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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Maytag Neptune TL worst washer ever
Posted by on
Rating: 1/51
MOORESVILLE, NORTH CAROLINA -- Just like everybody else...repairman told me it would be cheaper to replace. Maytag used to be so good...what happened? My grandma had one for over 20 years and never had a problem. Hope the designers got fired...probably why Maytag got sold to Kenmore.
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Venice09 on 02/09/2012:
Maytag is owned by Whirlpool, not Kenmore. But it doesn't matter. The poor quality has caused Maytag's reputation to nosedive. Maytag used to be THE name in washing machines. Not anymore.
ok4now on 02/10/2012:
Exactly Venice. Maytag was once the gold standard in appliances until Whirlpool ruined the product name. Now they are in The Dump with Sears/Kenmore. Another quality product name bites the dust.
Slimjim on 02/10/2012:
I think the last true Maytag from Newton was built in 07. It is a shame they didn't keep that plant open and continue to manufacture at least some models, with that core quality design.
trmn8r on 02/10/2012:
Comparing it to the 20-year-old machine isn't really fair, in my opinion. It is new technology - high efficiency with special detergent and no agitator. Unfortunately, the ultimate proving ground for new designs is the public, or run it in a lab for a year. Remember the Jimmy Stewart movie where he is an aeronautical engineer, proving stress cracks will cause an aileron to fail?

Perhaps in 10 or 20 years they will figure out how to make these more reliable and effective, which is what everyone wants in a washing machine. I'm hoping my old agitator lasts that long.
Venice09 on 02/10/2012:
I had a Maytag washer before Maytag was owned by Whirlpool. It was a standard top loader with no new technology. It never worked right and was a huge disappointment. Maytag quality had already deteriorated when Whirlpool entered the picture. And I think it's even worse now.
WP2008 on 02/16/2012:
Hi, I am a representative of Maytag. I am sorry to learn of the issue you are having with your product. If there is anything that I can do please reach out to me via e-mail at Whirlpool.digital@Whirlpool.com please include your user name, the site we contacted you on and your complete contact information.

Deb on 07/27/2012:
I've had this Neptune TL for 6 years and it has never worked right. I don't know why they put any cycle other than normal, because it won't spin dry at the 12 minutes left mark. I have to take out the close and spin in small groups. I will never buy a Maytag again!
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Don't buy a Maytag washer
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SARATOGA, CALIFORNIA -- As you all know out there, Maytag is not a cheap product so therefore I assumed the quality would be good. Guess what, my Neptune washer needed a new bearing after about five years and it would have cost over $600 to fix it. So I'm going to replace it with a trusted Sears Kenmore brand that I had previously for over 20 years with no issues.

I called Maytag and asked if they knew about any design issues and of course they didn't. They told me it was out of warranty and all costs would be mine and did I really expect the washer to last more than five years. Well I guess I did expect the expensive Maytag to last a lot longer than five years, my Sears Kenmore did with a lot heavier use.

There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance.

Be warned!!
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At Your Service on 12/15/2011:
One of the main reason to any bearing issue is that of using the correct type of detergent, that being H.E., and only using small amounts. Because of the high spin out speeds of these washers, misusing detergent is the number one reason for service issues.

Kenmore is no different than Maytag or any other brand name in the market. We've seen complaints with them too and all one needs to do is a search on the brand to see it can occur. Along those same lines, there are many people which owns a variety of these name brands and absolutely love them.

You may want to check with the retailer you purchased the washer through. Many offer inexpensive extended warranty programs which would replace or repair the unit for you. If you're unsure about whether or not you purchased this additional coverage with the unit, a call should be able to confirm it for you.
Anonymous on 12/15/2011:
A few other causes can be overloading, unbalanced loads (shoes & boots), and even the machine itself not being properly leveled when installed.
trmn8r on 12/15/2011:
I agree with the first two replies - this may be a user issue of using improper detergent and/or loading. It's hard to tell. If so, changing brands may not help.
Venice09 on 12/15/2011:
"There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance."

I have no reason to doubt that statement. I am also willing to bet that the OP used the proper detergent.

Why does it cost $600 to replace a bearing? Isn't that a bit excessive? Oh, wait!.. they'll just buy a new machine. Win/win for Maytag. But the joke is on them because the OP is buying a different brand. :)
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Maytag Neptune Dryer
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In May of 2006, we purchased a Maytag Neptune Front Load Washer & Dryer. We purchased a 5 year warranty and then of course 4 months after the warranty was up, the dryer started making this terrible squeeking nose and a big banging nose. My husband took the back off and found that there was a bad part, so he took it to a Maytag service store and they told us that in 7-10 days we would have the part. Well it has now been 5 weeks and they have not gotten the part and have no idea when it will be in as it is on a nationwide back order. We emailed the Maytag Company and they responded and asked for model number, the serial number, Dealers name, Maytag service store name and phone number. We emailed all this to the Maytag Company and they responded by phone and left a message that they had no way to get the part that we needed and they had no idea when it would be in because it was on a nationwide backorder. Now that 5 weeks has gone by and we have spent extra money to go the laundramat to dry our clothes every week for 5 weeks we really would like the part or to be compensated for not being to use our Maytag Neptune Dryer. What good is it to have a product if you can not get a part for and the Company has no idea when the part will be available. What kind of Company sells a product and has no part available or stands behind their products. We should not have to spend the extra money to have to dry our clothes when we were told what a good and dependable washer and dryer we were buying. We believe that a washer and dryer should last a lot more than 5 years. We are very disgusted and are tired of washing our clothes at home and having to run to the laundramat to dry our clothes when we should be able to get the part and do our washing and drying in the convenience of our home and not have to spend the extra money every week at the laundramat.

David & Karen
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Venice09 on 10/22/2011:
"What good is it to have a product if you can not get a part for and the Company has no idea when the part will be available. What kind of Company sells a product and has no part available"

Excellent questions.

If you add up the original price of the dryer, the cost of the extended warranty, and all the laundromat expenses, that's an awful lot of money considering you still do not have a working dryer.

Very helpful review.
At Your Service on 10/22/2011:
The Neptune line of products has an interesting life-cycle for both Maytag and Whirlpool. It's important to understand just because it has a great deal to do with the question of parts availability.

The Neptune was being produced ten to fifteen years ago. It was the first front loading wash system to be reintroduced to the U.S. market since the laws for energy efficiency was passed. The problem was that the product, even by Maytag's own admittance, was released prematurely. What had happened was that Maytag took their design from the European countries and released it in the U.S. only with bigger tub sizes. They failed to find that the front boot was catching water and enclosing it to expose the unit to mold growth. Once realized, the problem was easily elevated with an engineering change in the way the boot was being constructed. Maytag was fantastic about backing the product and issued a notice to all Maytag service centers that if they were to come by a washer with this kind of issue, Maytag would cover all parts and labor indefinitely. Unfortunately for the consumers, a law firm filed a class action lawsuit, the results were a settlement that OFFICIALLY set aside a specific amount of funds and a very specific date for having the units serviced by. AFTER THAT DATE, THERE WAS NO OBLIGATION FOR THE PRODUCTS TO BE COVERED UNDER ANY FORM OF WARRANTY. After the date was surpassed, Whirlpool stepped in and purchased Maytag, dropping the line because of a tarnished reputation. It was unfortunate too, because much of the Neptune line was great and run without issues.

Ultimately, this is why parts are not as easy to come by now. Unfortunately, it's too bad it didn't happen within the warranty period. One thing for a consumer to study up on when making such a purchase is what does happen if this scenario plays out. Many extended warranty programs protect against unavailable parts and will replace the entire item. This is something that's important to understand through.

It's also important to understand this happens with every kind of product under the sun. I have a family member that waited over a year for a car part.

In your case, I'd call around to multiple service centers, even those outside your area, to see if they have the part on hand. It's very possible you could find it and have it sent.
Venice09 on 10/22/2011:
Consumers couldn't care less about all the reasons and excuses. They just want the parts!
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Maytag Neptune TL
Posted by on
Paid too much money for this washer to be having so many issues. Now the service repair man says the problem is the washer. Maytag stopped making them because so many problems!!!! What about the customers that purchase these washers?!?
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WP2008 on 09/20/2011:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your user name and what site we contacted you on for our records.
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