Every time we wash our clothes, we get the clothes out with oil spots. I spent a lot of money on these appliances, and I'm not happy at all. Sounds like with all the complaints of the same problem, the Maytag company has a lot to explain. I'm searching further to find more unhappy people, and find out if we have some sort of recourse. Obviously it's a problem they should address if they are a reputable company.
First off, my Neptune has always smelled like rotting food. Mold, mildew - HORRIBLE! I just dealt with it, never knowing it was part of a class action lawsuit. WHY WAS I NEVER CONTACTED?!? I found out only after calling a tech to fix an issue with the machine not spinning. He told me (He's a Maytag guy!) that the machines were terrible and it would cost far more to fix than to buy a new unit. BOTTOM LINE - MAYTAG IS GARBAGE!
VANCOUVER -- Just had a serviceman tell me that my Neptune washer is going to need a 1100.00 Dollar repair because a simple bearing has failed on the tub. I'm so pissed. This machine is only six years old. There are only four people in this house and you would at least expect ten years out of an appliance. When I was a kid my parents bought the cheapest Sears appliances and they lasted for decades, and there was nine people in my father's house! Best part was the service guy telling me he just did a repair on a 35-year old set of Maytags.
GALLIPOLIS, OHIO -- I purchased my first and last Maytag appliance in June 2006 - a washer. After 2 years I started noticing brownish gray spots on some of my clothes just every once in a while. Over the course of the next year I tried different detergents, quit using HE detergents, would mix detergent with water prior to putting in the machine, quit using fabric softener, etc....many of these recommendations by Maytag. Nothing seemed to help and the spots began to appear more frequently and crazy as it may sound they were always on our good clothes, never on my husband's work clothes or the kid's play clothes.
I called Maytag explained the situation, they sent an A&E repairman ($60). He told me that my washer had build up down under the LG drum-looking things and gave me an est. for $141 to clean it. Can you believe that crap? It's a washing machine, you don't put clean clothes in it - it's going to have dirty crap in it! After speaking with Maytag and expressing my views on it being a major design flaw, they backed the repairman. I declined the offer, took the whole washer apart to clean it - did find some crud (of which I took pics because at the time I was furious at such a horrible design flaw in a washer that has to be taken apart and cleaned < 3 yrs...cleaned it all.
Few loads of laundry later more spots. Just so happens that I'm ranting about the situation at a family gathering and my aunt speaks up and says it's leaking oil. She then explains that my good clothes get washed in cold water so the oil isn't dissolving, but that the work/play clothes get thrown in hot water and the oil is dissolved so it doesn't leave spots - made perfect since. Called Maytag - A&E repairman returned ($60), I explained that it was cleaned and asked about oil leaking and was told no, that it had a "sealed" transmission that didn't have oil. He still felt there was built up that was missed.
Again I took the washer apart, but this time I took everything out - and guess what I found? A transmission with a bunch of oil that wasn't "sealed" enough to keep it from leaving oil on my counter every time I moved it. I called Maytag (asked for different repairman), same repairman returned. I showed him, he was all nicey nice - gave me an est for $717.90 to repair.
After throwing an ever loving fit over the phone with Maytag (and highlighting the warranty page showing the sealed transmission was under warranty for 10 years), Maytag finally decided it wouldn't cost me anything (good thing since I'd already lost a small fortune in good clothes over the last year, not to mention my time taking apart and reassembling their washer - with three small children to tend to. My time is very valuable). Finally..."the part will be in within 2 days, but we can't get back here to put it in for 2 weeks". A family of five, do you know how much laundry we go through in 2 weeks?
Hardly acceptable - I had them mail me the part, I installed it and fixed the spots problem. That has been the worst part so far - we still have the washer, but there's always something screwing up with it...locks won't engage so washer won't run, often it gets stuck on spin cycle and when I go to get my laundry out they're still sopping wet, and today I started a load and it started operating as usual, but kept beeping it beeped through the whole cycle (called Maytag, as usual they don't know why, but offered to SEND REPAIRMAN - $60 lol) - good thing my washer is in the basement. Stay away from Maytag!
Every time I call customer service I hear "CHA-CHING$$$" in my head. Last but not least, the saddest part of this story is that when this washer is working properly it cleans clothes amazingly and I love it that small part of the time; However, I will never never own another Maytag, and I will tell anyone who asks about this experience. By the way this is the only time I've ever put a complaint online, I'm usually very easy to satisfy/work with.
BRONX, NEW YORK -- I purchased a extended warranty from Maytag when my machine started to make some noise. The tech came to my house and stated he had to order some parts. A week later the company called me and stated it was too expensive to repair my machine and they were going to give me $159 towards a new machine but the machine they used to judge what they were going was the cheapest top loader they sell not a top end front loader like my machine is.
When I gave the a comparable model number with the same model the insisted on only going by their incorrect judgment so basically all they did was refund most of my contract money. They are a scam and my next letter will be to consumer affairs about them.
DRAPER, UTAH -- Save your money and buy anything but a Maytag. Their repairman isn't sitting by the phone waiting for calls. He's running everywhere keeping up with service issues! We could have easily bought two reasonably priced washers for what we have spent in repairs on our top-of-the-line Neptune. And front loaders aren't that great. The lesson I took away from this is never to buy a brand new model and I won't trust Maytag again either. Kenmore took better care of us with a faulty oven than Maytag did on poorly designed and highly flawed washer. Do your homework folks.
MOORESVILLE, NORTH CAROLINA -- Just like everybody else...repairman told me it would be cheaper to replace. Maytag used to be so good...what happened? My grandma had one for over 20 years and never had a problem. Hope the designers got fired...probably why Maytag got sold to Kenmore.
SARATOGA, CALIFORNIA -- As you all know out there, Maytag is not a cheap product so therefore I assumed the quality would be good. Guess what? My Neptune washer needed a new bearing after about five years and it would have cost over $600 to fix it. So I'm going to replace it with a trusted Sears Kenmore brand that I had previously for over 20 years with no issues.
I called Maytag and asked if they knew about any design issues and of course they didn't. They told me it was out of warranty and all costs would be mine and did I really expect the washer to last more than five years.
Well I guess I did expect the expensive Maytag to last a lot longer than five years, my Sears Kenmore did with a lot heavier use. There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance. Be warned!!
In May of 2006, we purchased a Maytag Neptune Front Load Washer & Dryer. We purchased a 5-year warranty and then of course 4 months after the warranty was up, the dryer started making this terrible squeaking noise and a big banging noise. My husband took the back off and found that there was a bad part, so he took it to a Maytag service store and they told us that in 7-10 days we would have the part. Well it has now been 5 weeks and they have not gotten the part and have no idea when it will be in as it is on a nationwide back order.
We emailed the Maytag Company and they responded and asked for model number, the serial number, Dealer's name, Maytag service store name and phone number. We emailed all this to the Maytag Company and they responded by phone and left a message that they had no way to get the part that we needed and they had no idea when it would be in because it was on a nationwide backorder. Now that 5 weeks has gone by and we have spent extra money to go the laundromat to dry our clothes every week for 5 weeks we really would like the part or to be compensated for not being to use our Maytag Neptune Dryer.
What good is it to have a product if you can not get a part for and the Company has no idea when the part will be available? What kind of Company sells a product and has no part available or stands behind their products? We should not have to spend the extra money to have to dry our clothes when we were told what a good and dependable washer and dryer we were buying. We believe that a washer and dryer should last a lot more than 5 years.
We are very disgusted and are tired of washing our clothes at home and having to run to the laundromat to dry our clothes when we should be able to get the part and do our washing and drying in the convenience of our home and not have to spend the extra money every week at the laundromat.