GALLIPOLIS, OHIO -- I purchased my first and last Maytag appliance in June 2006 - a washer. After 2 years I started noticing brownish gray spots on some of my clothes just every once in a while. Over the course of the next year I tried different detergents, quit using HE detergents, would mix detergent with water prior to putting in the machine, quit using fabric softener, etc....many of these recommendations by Maytag. Nothing seemed to help and the spots began to appear more frequently and crazy as it may sound they were always on our good clothes, never on my husband's work clothes or the kid's play clothes.
I called Maytag explained the situation, they sent an A&E repairman ($60). He told me that my washer had build up down under the LG drum-looking things and gave me an est. for $141 to clean it. Can you believe that crap? It's a washing machine, you don't put clean clothes in it - it's going to have dirty crap in it! After speaking with Maytag and expressing my views on it being a major design flaw, they backed the repairman. I declined the offer, took the whole washer apart to clean it - did find some crud (of which I took pics because at the time I was furious at such a horrible design flaw in a washer that has to be taken apart and cleaned < 3 yrs...cleaned it all.
Few loads of laundry later more spots. Just so happens that I'm ranting about the situation at a family gathering and my aunt speaks up and says it's leaking oil. She then explains that my good clothes get washed in cold water so the oil isn't dissolving, but that the work/play clothes get thrown in hot water and the oil is dissolved so it doesn't leave spots - made perfect since. Called Maytag - A&E repairman returned ($60), I explained that it was cleaned and asked about oil leaking and was told no, that it had a "sealed" transmission that didn't have oil. He still felt there was built up that was missed.
Again I took the washer apart, but this time I took everything out - and guess what I found? A transmission with a bunch of oil that wasn't "sealed" enough to keep it from leaving oil on my counter every time I moved it. I called Maytag (asked for different repairman), same repairman returned. I showed him, he was all nicey nice - gave me an est for $717.90 to repair.
After throwing an ever loving fit over the phone with Maytag (and highlighting the warranty page showing the sealed transmission was under warranty for 10 years), Maytag finally decided it wouldn't cost me anything (good thing since I'd already lost a small fortune in good clothes over the last year, not to mention my time taking apart and reassembling their washer - with three small children to tend to. My time is very valuable). Finally..."the part will be in within 2 days, but we can't get back here to put it in for 2 weeks". A family of five, do you know how much laundry we go through in 2 weeks?
Hardly acceptable - I had them mail me the part, I installed it and fixed the spots problem. That has been the worst part so far - we still have the washer, but there's always something screwing up with it...locks won't engage so washer won't run, often it gets stuck on spin cycle and when I go to get my laundry out they're still sopping wet, and today I started a load and it started operating as usual, but kept beeping it beeped through the whole cycle (called Maytag, as usual they don't know why, but offered to SEND REPAIRMAN - $60 lol) - good thing my washer is in the basement. Stay away from Maytag!
Every time I call customer service I hear "CHA-CHING$$$" in my head. Last but not least, the saddest part of this story is that when this washer is working properly it cleans clothes amazingly and I love it that small part of the time; However, I will never never own another Maytag, and I will tell anyone who asks about this experience. By the way this is the only time I've ever put a complaint online, I'm usually very easy to satisfy/work with.
DETROIT, MICHIGAN -- We thought we did the right thing when we spent the extra money on a "high quality" washing machine in July of 2005. What a mistake! This machine is a piece of junk. It shakes so violently during the spin cycle that it literally walks 2 to 3 feet across the room. We can't start a load of laundry and leave the house for fear the hose will come loose and we will end up with water all over the floor. The fun part is when I get to push this huge machine back into place after each load. We too have been told that the problem is our floor (Ceramic tile on a plywood sub floor).
I even did the silly "test" the repair people wanted me to do - Place a bowl of water on the floor in front of the washer or on top of the dryer. If the water shakes, your floor is the problem. In my "test" the water did not shake. My floor is NOT the problem! They replaced the control board with a new one that has a motion sensor. This did not fix the problem. When I called back to tell them the new control board did not fix the problem the repair guy told me they get these complaints "every day" about the Maytag Neptune. He said the only thing they can tell people is that their floor is the problem because that's what Maytag tells them when they call for help.
The customer service person I talked to at Maytag told me the machines were designed to be placed on a solid concrete floor. Funny! No one told me that when I bought it and the installation guide only says it has to be a "solid floor". How much more solid does it have to be? How many other people bought these machines for a first floor laundry only to be told "sorry the problem is your floor"? How can Maytag possibly think that telling people to reinforce their floor is an answer to fix their DEFECTIVE MACHINES. There are simply too many complaints about the vibration problem for them to deny they have a huge problem. Do NOT buy a Maytag front load machine!
FLORIDA -- I purchased this item in Feb 01 to replace a 15-year old Maytag top loader which had performed well. The new Neptune was only 2-3 years old before it started exhibiting control panel malfunctions. I received the lawsuit info and joined the claim in 2004 about the same time I was contemplating calling a repair man since the washer was still under warranty.
The lawsuit claim resulted in Maytag sending a repairman to my home in Nov. of 04 only to tell me the things that were wrong with the machine (moldy door gasket, door latch would not open unless machine was unplugged and every button on control panel was repeatedly pressed until it responded and I could get wet wash out) was not covered by the lawsuit and fixed nothing even though they were on the claim. He then left. I moved the washer to the back shed for a once a month use for animal blankets and rugs. I then purchased a Whirlpool Duet which has been fine and does not lock wet wash in it.
In June of 05 I was called by Maytag (because the lawsuit then forced them to) and they sent a new gasket and motor to my home and the same repairman came and installed them. I told him how the machine was still behaving and he said it was not the control panel but the door latch which was not under warranty and told me where I could get one. He also put on the recite for that day (which I did not check) a door latch and door gasket. But it was the gasket and motor that came in the box from Maytag.
Of course Maytag won't tell me how to get a hold of the repairman to ask for his records and ask him why he kept saying it was the door latch and not the control panel that was broken and why his recite was wrong even though there was no charge on it. The control panel continued to get worse and ceased to function at all, it just goes beep beep beep. Well with a new door latch installed a week ago the control panel still goes beep beep beep. The repairman was wrong and the control panel was under warranty until a few weeks ago after all. He was either very incompetent or a liar. I was a fool for taking his word and not researching every thing.
We were dealing with the damage from Hurricane Charley at the time and I was too busy to doubt the repairman and now Maytag said that since the warranty is up it is my tough luck even though the repairman was here twice and was not competent enough to give the washer a good exam and fix the parts that were covered under warranty. So we have a 1100.00 piece of junk in the shed. I called the lawyer representing Neptune owners today and they are looking into it. So if you love misery and throwing away $1100.00 plus and a lot of precious time on the phone on hold, buy a Maytag.
07860, NEW JERSEY -- We made the decision to purchase a Maytag Neptune Front Loader Washer and Dryer 3 years ago. The price of the washer alone was $1100. It was a lot, but we THOUGHT we were purchasing a quality appliance that would last for a very long time. What fools were we!! After about 1 year our washer starting clanging and spinning extremely loud every time we used it. It was so loud that you cannot be in the same room when it is running. Also there was such a strong "septic" odor in the laundry room every time I used the machine that it made me want to literally throw-up.
Last year it got even worse. At this point we were used to the loudness, smell and moving of the machine, but it started smoking while it was washing. Fortunately we purchased the extended warranty and contacted Maytag Dependability Plus and scheduled a repair. To make a long story very short everything had to be replaced in my machine...motor, drum, gasket, pump, spindle and boot..to the tune of $900. Thank God we purchased the extended coverage because it was covered. However I told Maytag that I did not want it repaired because this machine was a nightmare. I wanted a replacement or refund of sort. They stated it HAD to be repaired.
3 weeks and countless trips to the laundromat later it was repaired. One month later we had to have them come back out because it was literally loud and moving across the floor again. We were concerned that this was the beginning of the end again. Ironically I again stated to the repairman that when it ran there was a horrid smell. He knew exactly what I was talking about. They now sell tablets that you have to put in an empty cycle weekly to help with the odor. It was common with this machine!! He also stated there was nothing that can be done with the machine since this is how this machine is.
He had been on numerous calls for the same thing and nothing can be done. One month later he had to come back again because the machine stopped in cycle, with wet clothes in it and the door LOCKED. Nothing would open it.. on/off, etc. At this point the repairman could not come out for 3 days..and I was livid because my clothes would have been molded. After many calls the repairman agreed to walk my husband through dismantling the machine to unlock the door. Okay we did it!! But when we turned the machine on.. nothing happened. 3 days later the repairman again came out and was able to get the machine working for now.
It turned out a quarter got into the pump (another problem he said he has seen with this machine). I have made numerous calls to Maytag and they just don't care!! I am covered for another 3 years and will call them each and every time there is a problem, but at this point they will NOT replace the machine for me. They are now stating that because I CHOSE to have the machine repaired if at all I would only get the difference between the total repair costs and purchase price. They have spent more $ to repair this machine then we paid for it already. Even the repairman stated he knew I did not CHOSE to have the machine repaired. They did not care.
Now I will call them each and every time ANYTHING goes wrong and hope to get it classified as a lemon. Whatever that will mean. It is obvious though that they DO NOT stand behind their product and couldn't care less about the consumer. Most likely we will have to buy a new washer soon because I cannot depend on this one and it kills me because it is only 3 years old. RUN... STAY FAR AWAY FROM A MAYTAG MACHINE. I WISH SOMEONE TOLD ME THAT 3 YEARS AGO!!
GREENSBORO, NORTH CAROLINA -- I have had my Neptune washing machine since mid-January (2007). I waited to purchase a front-loading machine until I felt confident in both the technology and the company behind the equipment. I purchased my matching dryer a few months prior to the washer and was quite satisfied with the quality and appearance of the dryer. This dryer lulled me into a false sense of product/company satisfaction. My experience with this washing machine has been anything but satisfactory.
I purchased stands for both my washer and dryer. Both stands are Maytag's and I assumed that since they are Maytag accessories, designed by and for Maytag machines, they would be the best I could buy. Now, I'm not at all certain that I should have purchased anything Maytag, and I'm not at all certain that I ever will again. The dryer is not my problem; the washer most definitely continues to be a problem. Although I like having a front-loading machine, from the very first, this washer has vibrated so much that it is disturbing. I cannot place anything on top of the washer because it will end up on the floor from strong vibrations.
Even things placed on top of the dryer often end up on the floor and the units are 5 inches apart. I had a Maytag serviceman come to my home twice and he advised me that, in his opinion, my problem had more to do with the stand than with the washer, and suggested that a more substantial flooring be installed under the washer. I was advised to place plywood board under the washer and screw it into the floor. (My home was custom build and is less than 10 years old.) Although I didn't believe it was necessary, I took the serviceman's advice and hired yet another serviceman to handle that issue – a waste of time and effort.
The second time the service man came out, he told me that “in the newer models, they don't have these issues.” The service representative told me that the stand is an accessory and therefore, is not something “covered” by the warranty. He also suggested that I go back to the store where I purchased the machine and ask about any kind of “agreement” between Maytag and the company regarding the stand. I did that too, and the personnel at the store said that he knew nothing about any kind of agreement or kit to make the stands more durable.
As a measure of desperation, I had my washing machine removed from the stand. Although it is still loud, removing the stand made a significant difference in the amount of vibration during the spin cycle; however now the machine is so low to the floor that it makes doing laundry a true “pain.” In order to keep the machine off the stand, I would be required to also remove the one under the dryer for visual balance. A total waste of convenience as well as money paid for both stands! I am very certain that if I lived in a multi-unit complex, my neighbors would complain about the noise generated by this machine.
Surely Maytag is aware that with the amount of vibration generated by this machine, the stands are not sufficiently stable. To be told that the “newer” machines “do much better with vibrations” does nothing for customer loyalty. On the day my washer was delivered, in conversation with my husband, the delivery man even stated that he “couldn't believe that anyone would pay this much for a washing machine.” Now, my very expensive Maytag washer is 8-months old and, I assure you, I am not a happy customer!
Every time we wash our clothes, we get the clothes out with oil spots. I spent a lot of money on these appliances, and I'm not happy at all. Sounds like with all the complaints of the same problem, the Maytag company has a lot to explain. I'm searching further to find more unhappy people, and find out if we have some sort of recourse. Obviously it's a problem they should address if they are a reputable company.
First off, my Neptune has always smelled like rotting food. Mold, mildew - HORRIBLE! I just dealt with it, never knowing it was part of a class action lawsuit. WHY WAS I NEVER CONTACTED?!? I found out only after calling a tech to fix an issue with the machine not spinning. He told me (He's a Maytag guy!) that the machines were terrible and it would cost far more to fix than to buy a new unit. BOTTOM LINE - MAYTAG IS GARBAGE!
In May of 2006, we purchased a Maytag Neptune Front Load Washer & Dryer. We purchased a 5-year warranty and then of course 4 months after the warranty was up, the dryer started making this terrible squeaking noise and a big banging noise. My husband took the back off and found that there was a bad part, so he took it to a Maytag service store and they told us that in 7-10 days we would have the part. Well it has now been 5 weeks and they have not gotten the part and have no idea when it will be in as it is on a nationwide back order.
We emailed the Maytag Company and they responded and asked for model number, the serial number, Dealer's name, Maytag service store name and phone number. We emailed all this to the Maytag Company and they responded by phone and left a message that they had no way to get the part that we needed and they had no idea when it would be in because it was on a nationwide backorder. Now that 5 weeks has gone by and we have spent extra money to go the laundromat to dry our clothes every week for 5 weeks we really would like the part or to be compensated for not being to use our Maytag Neptune Dryer.
What good is it to have a product if you can not get a part for and the Company has no idea when the part will be available? What kind of Company sells a product and has no part available or stands behind their products? We should not have to spend the extra money to have to dry our clothes when we were told what a good and dependable washer and dryer we were buying. We believe that a washer and dryer should last a lot more than 5 years.
We are very disgusted and are tired of washing our clothes at home and having to run to the laundromat to dry our clothes when we should be able to get the part and do our washing and drying in the convenience of our home and not have to spend the extra money every week at the laundromat.
LOS GATOS, CALIFORNIA -- Sad as it is, that Maytag repair guy is lonely but not for the reasons they tell you. My washing machine was recalled but I never heard this, missed the window for claiming the refund from the recall. SO, what does Maytag do? They very politically tell me I'm screwed. But that only after a LONG long time getting to the 'Priority 1' service call line. Take a short cut, call Maytag Priority 1 customer care directly: 866-403-8969. Note: their computers are usually down and it takes 20 minutes on hold to get through but when you do, that's the end of the line. My washing machine quit, simple enough. Who would expect a $1000 washer to last more than 7 years?
To get to where I am, I went through: Maytag's website to find service, which got me to A&E Referral, who scheduled an appointment (took a week). On the day of the appointment, the tech called 15 minutes before the end of the appointment window and cancelled, rescheduled for the following week. So I bagged that and got a local appliance center (Meyer Appliance, San Jose, CA - great folks) to send someone, very next day. He determined a whole host of issues wrong, basically that it was too expensive to fix. The drive motor was the main issue, still under warranty though. Called Maytag. Total 2 hours on hold and transferred etc.
Finally got to this priority 1 service line (see above) and, in short, was told they'd do nothing. I spent more money in lost work time trying to get this resolved than the washer was worth (if working, that is!). So I offered them three choices: 1. Give me a depreciated refund or some kind of retribution. 2. Refer me to someone 'up the ladder' who could, or 3. tell me I'm screwed. He chose #3. SO BOTTOM LINE: IF YOU BOUGHT A MAYTAG, POOR SUCKER (LIKE ME...). IF YOU ARE CONSIDERING A MAYTAG, BUY ANYTHING BUT.
They don't care about you, and will use a lot of nice political words telling you that they've documented your complaint but in the end you're screwed. And if its a washing machine, buy a Bosch, they're much more energy efficient anyway, and have several good rebates due to low water and energy use.
OAK HARBOR, WASHINGTON -- I had intended to write a letter to Maytag today, complaining about the mold problem with our Neptune washer, purchased for $949.00 in January 2004. However, after reading the negative reviews posted on this site, I am thinking that it would be a waste of effort and that our family would be better off buying a new machine - but not a Maytag! Mold on the washer's gasket starting developing soon after we purchased the machine. About that time, we heard of the class action suit and intended to join it, but my husband went to the local appliance dealer where we had purchased the machine to discuss it with them.
The appliance dealer assured him that they had a fix for the problem. They sent a repairman to replace the gasket. I had also pointed out to my husband that when I spun the inner drum by hand, I heard water gushing in the machine. The appliance dealer said that this was not water - it was some other substance. I no longer believe this to be true as other reviewers have stated that water left in in the machine causes the mold. This makes sense. Anyway, the big "fix" didn't last very long. The second gasket soon had big black mold spots on it. My husband again contacted the local appliance dealer, and once again, they came and replaced the gasket.
We are now unproud owners of this machine, with the third gasket hugely covered with black mold. Believing this to be a health hazard and believing that Maytag will not replace the washing machine and that the local appliance dealer can do nothing to permanently remedy the problem, we intend to purchase a new machine of a different brand. We will not buy it from the local appliance dealer.