Maytag Corporation Neptune Series Consumer Reviews - Page 3

My Neptune Front Load machine had multiple problems, including the control board and not spinning. We had to have it repaired five times. The machine stopped spinning correctly about a year ago, but we could not afford to get it fixed as it was no longer under warranty. We held off on buying another machine because we had been assured we would receive a purchase certificate for another machine. So for the last year, we have had to hand-wring our clothes before putting them in the dryer.

After getting the run around for almost a year from Maytag regarding the Front Load Settlement (monthly calls where I would be given incorrect information each time), I finally received my purchase certificate for a new washing machine last week (Feb. 2006). I was VERY frustrated when I noticed that the certificate: was only good for $400, was for a TOP LOAD machine and had to be mailed in to Maytag with a receipt for reimbursement. Nonetheless, I went to several appliance stores with my purchase certificate, only to learn that MAYTAG NO LONGER MAKES TOP LOAD NEPTUNES because they were SO CRAPPY they discontinued them.

When commissioned sales people discourage you from buying a $900 washing machine, you KNOW it's really bad. I have been very frustrated with every aspect of this process -- the customer service at Maytag has been horrendous, the product has been very faulty, and the "settlement" was inadequate. I tell everyone I know not to buy Maytag appliances.

SARATOGA, CALIFORNIA -- As you all know out there, Maytag is not a cheap product so therefore I assumed the quality would be good. Guess what? My Neptune washer needed a new bearing after about five years and it would have cost over $600 to fix it. So I'm going to replace it with a trusted Sears Kenmore brand that I had previously for over 20 years with no issues.
I called Maytag and asked if they knew about any design issues and of course they didn't. They told me it was out of warranty and all costs would be mine and did I really expect the washer to last more than five years.

Well I guess I did expect the expensive Maytag to last a lot longer than five years, my Sears Kenmore did with a lot heavier use. There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance. Be warned!!

NEWTON, IOWA -- We purchased a Neptune Washer in 2005. While it was still under warranty we had to have the water pump replaced twice. Serviceman came out today because it wouldn't spin the clothes out. We paid 60.00 bucks to find out that the clutch, bearing and a belt all need to be replaced, of course there is no longer a warranty on it. This appliance cost us 1000.00 bucks so of course like others we figured it would at least last 10 years. I will never recommend a Maytag product again to anyone. You told that "you're purchasing a very top quality machine" and in reality you get a lemon.

I purchased a Neptune Washing Machine in 2006. Paid a huge amount, near $1000. It recently failed, 2 months after the warranty. Called customer service. The representative was unhelpful and seemed indifferent to my problem. I have rarely spoken to a customer service representative as uncaring to others. They want $500 for a new motor and control board. I'm a retired accountant on a limited income. I don't have $500. I expected this product to last 20+ years as did the Kenmore it replaced. What a very long fall for a once great American Corporation. I hope the CEO enjoys his huge salary and bonus.

We purchased 'brand new from Sears' a Maytag washing machine in 2005. Only my husband and I use it. It has been problematic for several years now. There was a day when you could buy an appliance and it would last for years. Now, it seems appliances are made to fall apart in just a few years so that you will either have to call out the Maytag repairman or buy another. I will NEVER purchase another Maytag ANYTHING as long as I live. Maytag is foolish and is losing what was once a good reputation. From now on, I'll stick with Kenmore appliances. They last.

I will also be sure to inform every chance I get that people should avoid Maytag. Hey Maytag. Bad reviews are much more effective than good advertisement. You should think about that when it comes to pleasing your customers.

I purchased a Maytag Neptune TL Style LED Washer and Dryer on March 15 2004 for $2,297.70. The Maytag Washer stopped working in February of 2009. I was told by a Maytag representative that the outer tub, transmission and clutch would have to be replaced. 3 hours labor at $20.00 every 15 minutes. There is no warranty on parts and labor. I was told to buy a new washer because it would be cheaper than repairing the existing Maytag Washer. Maytag has told me there is nothing they can do to help me. Maytag will not return my phone calls. When I buy my children an appliance, I will buy a Kenmore. I will tell everyone I know what a horrible experience this has been.

Maytag only wants your money!!!!!! There is no concern for the consumer!!!!! Maytag does not care about the consumer. This is the first review of many that I will be writing about how horrible Maytag is. I will never recommend Maytag.

EFFIE, LOUISIANA -- I will begin by saying that I have never written a negative review about a product before. I always give the benefit of the doubt. I have owned Maytag products for 35 years. Before now, I would not even think of purchasing a washing machine that was not Maytag. That was before the Maytag Neptune washing machine debacle. Now I will NEVER buy Maytag again. This has been the most disgusting experience I have ever had with a product and a company. After spending hundreds of dollars on this washer, I have finally given up and will go to buy another washer tomorrow. I cannot stand the smell of the mold in my house anymore.

I have burned so many candles and used up so much spray to disguise the stink. I actually get a headache when I stay in the laundry room too long. There is black mold all over the gasket. I clean it with the strongest chemicals I can find and it never goes away. The smell is horrendous! I have contacted the company many times and I get the rudest answers offering no help at all! What happened to Maytag? Please let this review be a warning. Beware of Maytag!

NEW YORK -- Maytag service is a thing of the past. Since being acquired by Whirlpool all service is passed along to small and unreliable third party providers by a shell company that is not Maytag appliances. What once took a few days to resolve, a simple repair, now takes weeks or months if it ever gets fixed. Customer service is a joke. No returned phone calls, no follow up, referrals to vendors who never pick up the phone, false promises and empty apologies.

This company no longer cares about customer service and I am sure that the new products are just as bad. We have several Maytag appliances and they will be disposed of and replaced as soon as possible. What a shame another good American company goes down the tubes. GE still has good service so we are back with that product for now.

DENVER, COLORADO -- Help! Has anyone experienced excess soap residue after running 3 extra rinse cycles? I've had my Neptune Washer since 2001 and was involved in the Class Action and received a new ring to address the mold problem. This soap problem is totally new. I've always used the HE detergent and the washer has worked fine the last couple of years. Now I can't get the soap out of the machine.

I've had 2 repairman out and they can't figure it out either. I run the rinse cycle 3 add'l times and when I open the door to check on the cycle the tub is full of suds even though I didn't add any detergent. My clothes are coming out stiff because I can't get the soap out. I'm only using 1/2 cap of the HE Wisk and/or HE Tide. I had one repairman suggest it was a bad batch of soap! After reading all the other complaints I guess I'm lucky I got 5 years out of my $1000 machine. I'm thinking of just ditching it and buying something totally different. Any suggestions?

After many service calls, Maytag finally admitted that the problem was with the riser. It was not compatible and allowed the washer to vibrate excessively. They told me to mail in the tags from both risers and they would reimburse me for them. Now they are refusing to do this, saying that they never promised this. I purchased the pair with the risers so I could have easy access to the front loaders. Now, thanks to their inept engineering, we are forced to stoop down to do our laundry plus we lost the value of the set as we originally purchased it.

Don't trust this company, they lie, keep you on hold for long periods of time and the right hand does not know what the left is doing. At one point, someone called to say they were picking up my washer and were told to scrap it and give me a check for $1099.00. This was never in the agreement. I will never buy another Maytag/Whirlpool product!!!