Maytag Corporation Washers

Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 20 ratings and
73 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Maytag Front Load Washer Premature Bearing Failure
Posted by on
Three years ago I purchased a Maytag MFW9600SQ1 Front load washer, along with a Maytag refrigerator and gas dryer. In Canada this washer cost $1243 including taxes. I was told by the dealer that this machine was one of Maytag's better products. This washer does approx 3 loads per week (for two people) and the tub bearing is prematurely failing.

On checking the internet and with a used appliance dealer, I have found that premature bearing failure is a fairly common problem for Maytag front load washing machines. It appears that they do not use sealed bearings.

The bearing is an integral part of of the rear tub assembly and costs $550 in Canada, $350 int the US,. With labor the cost of repairs is basically the cost of a new machine". A $20 bearing replacement is not an option.

Though the machine is past its 1 year warranty I contacted Maytag to see if they could help in any way!. A goodwill gesture on their part could go a long way towards customer loyalty and positive word of mouth advertising. I was basically told to pound salt.

Maytag's own website states that "We know that you depend on your appliances to get the job done day in and day out. That's why we use durable and long-lasting parts in our machines...All to give you confidence that your Maytag appliance will last year after year". What a load of crap.

These front load washing machines have a lot of plastic and light duty parts in them. They are heavy only because of the concrete counterweights in them.

Our previous washer was a Kenmore top loader (made by the old Inglis manufacturing)and gave us 22 years of trouble-free service. It was built like a tank. 3 years out of a Maytag?? Come on!!

I will never again purchase any Maytag or Whirlpool products and would recommend that potential customers buy from another manufacturer.

Stay away from Maytag/Whirlpool products. They do not last. Please share this with anyone you know that is shopping for appliances.

Chris in Drumbo Ontario, Canada.
     
Read 20 RepliesAdd reply
User Replies:
trmn8r on 09/06/2011:
Did you use the recommended detergent? My memory is that using the wrong one is the cause of many bearing failures.
WP2008 on 09/06/2011:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Maytag) or Twitter (MaytagCare). Or contact us directly via e-mail Maytag_Digital@maytag.com please include your user name and what site we contacted you on for our records.
At Your Service on 09/07/2011:
It is important to use H.E. detergent within these units. Not doing so CAN cause all kinds of problems.

The difficulty you're going to find Chris, is that there's rarely an appliance made that has the lifespan of twenty plus years. Therefore, suggesting a different brand is simply not the solution. Anyone researching a purchase on the net is going to find complaints on any brand or model out there -- frustrating as that may be. IMHO, the solution is shopping extended warranty plans between resellers. Then, when something breaks down like this, you have someone else to hold responsible for the cost of repairs.

I don't see how it's fair to blame a manufacturer when they've sold something with a one year, limited warranty and, as the consumer, you've accepted those terms.
c_coupe on 10/03/2011:
Postscript: I found the factory repair guide 8178604 online at http://adcxns1.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/9e4a27cd98ce352e852571fc006bc2ce?OpenDocument. I took the washing machine apart according to the teardown instructions. The entire machine must be disassembled.

I took the rear half-tub assembly to an appliance repair business. The front seal failed to prevent water from getting into the front bearing, causing the bearing to fail. I was told that this problem likely started at least a year before judging from the amount of rust. At that time the machine was less than two years old. Only HE soap and soft water was used in this washer.

Maytag does not offer a bearing and seal kit as a repair option and only offers a rear outer tub assembly at a cost of over $500 plus labor. The tub assembly consists of a cast hub molded into the plastic tub, a 6206-2ZR inner bearing, a 6205-2ZR outer bearing and a seal size 50 100 13.5 manufacturer MFC part #4619 702 00882.

The seal appears to be a specialty item and I was unable to source one. Using great care, carefully pry out the seal using a crowsfoot prybar. Do not damage the seal as a replacement will be difficult if not impossible to find. The seal did not appear to have any wear on it. After removing the seal the bearings can be knocked out.

The bearings are standard double shielded sealed bearings but are not protected against water penetration and rust. The bearings can be upgraded to rubber sealed waterproof 6205 and 6206-2RS1 or 2RSR for a couple of dollars more and should improve the longevity of the machine.

Clean up the rust on the cast hub, and install the new bearings. Lay in a good layer of white lithium grease on the exposed hub surface and inside the seal, but don’t pack the area full. Apply some silicone sealant to the outer edge of the seal and press in. Reassemble the machine.

Total time about 9-10 hours. Total cost about $50. Total paid to Whirlpool/Maytag: $0. Amount Whirpool/Maytag will get from me in the future: $0.

KMA Whirlpool/Maytag. Chris in Drumbo, Ontario, Canada
Chris Walker on 11/29/2011:
Mine failed at 13 months got it from Whirlpool direct.

They told us to pound sand as well.

my 1500 dollar whirpool failed at 13 months

I used the rubber sealed bearings similar to those above and got another 13 months out of the machine.

Now I am looking to source the rubber face seal and do it again. They are called radial shaft seals. I have noit selected an improved design or manufacture out yet, but they can be found.

It is a shame that Whirlpool cannot sell the rebuild parts for a crappy design instead of porking every one for 500 bucks and a huge installation bill
MARTIN FROM LUCAN ONT. on 12/09/2011:
YES THOSE DAYS ARE OVER FOR WASHERS LASTING 20YRS. YOU MAY NOT KNOW THIS THAT YOUR OLD INGLIS TOP LOAD WAS MADE BY WHIRLPOOL. THE DIRECT DRIVE SYSTEM WAS EXCELLENT AND EASY TO SERVICE. THEY STILL MAKE THIS DIRECT DRIVE SYSTEM BUT I THINK IT WILL BE COMING TO AN END SOON. NOT AS MUCH PROFIT IN THIS WELL BUILT WASHER AND LASTS TO LONG
Chris in Michigan on 12/23/2011:
Wirlpool washer, bearing smoked in 11 months and yes it was the inner bearing that failed due to moisture. Had warranty repair it, they ordered inner outer tubs new pulley and nut 1500.00 was the price tag for parts. Fastenal.com is where I found my bearings as I know this is going to happen again not under warranty. Trouble finding that inner seal though anybody have a site where to order one. At Your Service comment about not being manufactures fault is way off base. That is proably why they do not offer the bearing seal kit, would be an admission of guilt! They should run for congress
Robert on 03/16/2012:
Our Maytag front loader failed in less than 2 years. Front bearing also. Fortunately, we had purchased the 4 yr extended warranty from Lowe's for $99. Glad we did. Instead of fixing the machine, they refunded our purchase price due to the cost.

I knew that bearings had to be available somewhere. What I didn't know was if they could be removed without damaging the tub or the seal. After getting them out and getting the numbers off of them, a web search brought me to this web site. I did bend the seal a little, but was able to straighten it.

Thanks C. Coupe for the tip on sealed bearings. I found them in stock from a local Fastenal store.
Total cost: $6.81

I put a thin coat of RTV silicon sealer on the outer race before knocking it in the tub. Next I covered the bearing with waterproof marine grease before installing the seal. A very thin coat of this grease went on the lip of the seal. Before reinstalling the tub, I run a thin bead of RTV around the shaft where it goes into the front bearing. So far it is working great. With the warranty refund. our total cost in this machine now is $114 including the extended warranty. Take that Maytag.

Yes I agree that this is a poor design, both from the standpoint of repairing and in quality. That is obvious when you get it apart. We always use HE detergent and I understand why a low suds soap is required for a front loader, but I see no way how a non HE soap would cause this problem. A good seal design and a sealed bearing would hold up much better.
Arvilla on 09/13/2012:
I purchased a 4000 series front load washer Oct, 2010. The very loud noise started in approximately 6 months. Repaired under warranty (finally). Failed again with same problem in 5 months. Due to the original delay in getting the parts for the first repair, the second failure was past the initial warranty period. The extended warranty purchased through the retailer would not repair the machine again (probably because of the history of problems with the replacement part failing again and the cost). They replaced the machine (I would have preferred a refund to purchase a machine from a different manufacturer). The replacement machine was installed in April, 2012. I has now failed with the same problem. I cannot get Maytag to accept responsibility for this with a solution that is better than simply replacing the part again that they know is defective. I have contacted them numerous times and asked for a resolution. Nothing so far. I do not get any response from requests on their web site! I am very upset with Maytag. In addition to the original cost of the machine, I had to pay almost $300.00 dollars for the replacement machine to be delivered and installed. All Maytag has suggested so far is that they repair the machine and I should purchase an extended warranty for over $300.00 that would put me in the same position again. It is not reasonable for them to expect me to continue paying additional money for a machine that is broken most of the time.
Surfdancer on 03/03/2013:
Just finished overhauling our 4000 series Maytag. Prior repair was a drum / tub assy under warranty. This time it was my dime. Reviewed a couple vids on YouTube like this one: http://www.youtube.com/watch?v=Rd5NKbpVSRM and tackled it myself in the garage. Took about 3 hours to replace the crappy shielded bearings with good sealed bearings. Put it all back together and the washer runs fine now.
AffableAnglo on 03/26/2013:
I service laundry equipment as a stand alone company. I do commercial work, but am intent on fixing my own front loader. Nice thoughts from all, but I would love to know if anyone has scourced the seal and perhaps the shaft collar which wears when the seal strikes it in its ellipical movement when worn. Likely this has been the reason many members are experienced repeated failures as the shaft collar is scratched and water leaks through worse than before. I found one guy on the net that has a replacement seal at $35. Not the same one, but he reckons close enough. The bearings cost $14 plus shipping if purchased right, though I would upgrade to Japanese made bearings. Just the collar and seal guys. Seal pn. 4619 702 00882. Collar unknown
L. Vincent on 06/22/2013:
I have just had a service agent out to tell me, after less than a minute, that the bearings on the front loading Maytag washer were completely shot and that it would cost as much to get it repaired as a new machine would cost. That is approximately $900.00. . We had the machine for one and a half years and did maybe four loads a week. W always used the correct detergent. Pathetic. No other word describes it. Just PATHETIC. I will never buy another Maytag appliance ever again.
Brian C on 07/04/2013:
Great Info, especially the link to the manual on how to dismantle. I did find that my bearing size was different for my washer. I have model MFW9700SQ1 and while the 6205 bearing was right for the rear the front was a much larger GRW186-R. Otherwise everything was spot on and the washer is up and running and Quiet! FYI - I sourced the bearings from NAPA auto parts. Thanks!
Missi on 08/06/2013:
I understand your aggrevation. However, You do know that Kenmore is usually maytag and Whirlpool with the Kenmore name slapped on it?. You really never know what brand you are getting with Kenmore.
c_coupe on 08/10/2013:
Postscript 2:

Washer is still working great with the upgraded rubber sealed bearings almost 2 years after the repair, no thanks to Whirlpool.

Here's the kicker: shortly after my original post these a**holes at Whirlpool actually started sending me offers to purchase extended warranties (for hundreds of dollars) on ALL the the appliances I had purchased, which were already out of the original warranties periods. With a black indelible marker I let them know exactly what I thought of their products and service on the warranty forms, which had my personal information preprinted on them, stuffed the postage-paid envelopes full and mailed them back. Never heard from them again.

I will never buy another product from Whirlpool Corporation. Would look at LG or Samsung instead.
Anna on 09/01/2013:
I purchased 2 maytag washer (front loaders) and within the first year I the same issues. Maytag repaired that washer. The other washer had the SAME issue and it is 3 years old...and the repair man told us it would be cheaper to purchase a new machine. In the past I had a top load maytag and it lasted for about 16 years. Maytag used to be a brand I would always purchase now I will have to search for a brand I can depend on.
James on 09/30/2013:
I provide bearings and seals for front load washers of various brands on eBay..these bearings and seals are the biggest problem on front loaders EVER..There are many seals and I am trying to source as many as possible but many are closely controlled by the powers in the industry so you are forced to buy a new machine or expensive tub repair parts. Also I repair front loaders gaining numbers on bearings and seals as I go for my data base and searches ..add to this sellers on eBay with the expensive bearings and seals giving me grief as I am the low price leader. anyone with valid info on numbers and posting them here is welcomed with open arms. and good luck with these failures on front loaders..always use the right detergent for the machine,,it will add to their short life considerably.
Scott on 11/21/2013:
Bad design and poor execution of product design . Simple as that to lay the blame with the consumer for not using HE soap is laughable at best ! Maytag fumbled the ball terribly , oh wait they offer a whole year warranty! Gee how very laudable of them ! Appliances costing this much should be lasting ten years at a minimum and in no way should they require the consumer to piggyback an extended warranty on top of the initial purchase cost !
Robert on 12/30/2013:
Had the front bearing fail on my Maytag high efficiency front loader after three years. I replaced the rear tub assembly myself. So, I saved on labour but spent over $500 on the part. The new bearing lasted another three years and is starting to growl, indicating a pending failure. Only HE soap was used and in the prescribed amounts for each load. I find it odd that Maytag would sell HE machines which save on soap and water but fill up landfills with scrap tub assemblies, all for the want of a single lousy bearing. Kind of defeats the purpose, doesn't it?
D Harris on 02/17/2014:
We purchased a Maytag pair of washer/dryer 18 months ago based on the recommendation of the retailer. In a home with only two adults we have had more than six service calls.

Most recently, the washer model YMHWE251 required a new door seal
Close commentsAdd reply
Centennial Laundry washer
Posted by on
I bought this machine in July of 2009 and live alone. I do two loads of laundry a week every week. The machine timer just broke and will not drain water out of the washer. I am out of warranty a few months and I bought this unit because of the long history of quality. This is not a quality machine and I can't imagine the trouble I would have if I had a large family. I tried to look the machine up for parts on the Maytag site by the model number and they have removed it from the data base. I need to know if there is a lawsuit pending for this machine. I will never shop Home Depot again for representing such a piece of poor quality merchandise. Buyer beware of Maytag and HomeDepot and avoid buying from either of them because at the end of the day you are on your own waiting for bulk trash day to get rid of this total waste of money.
     
Read 2 RepliesAdd reply
User Replies:
Alain on 11/28/2010:
Maytag used to make quality appliances, but like some many formerly reliable brands their newer products are not built very well.
Jennakins on 12/03/2010:
I received a email from Maytag asking to discuss the machine problems. MAndy was the girl that made contact and eventually our conversation lead to a repair of the machine. The water level load sensing valve was faulty. The repairman from A&E fixed the machine in a quick manner and was familiar with the machine problem. He acted very professional manner. I did buy the extended warranty for one year on both the washer and dryer. This is not something I think should be necessary but given this machine I thought it was a prudent decision. If the machine breaks after the warranty period I will replace it with another manufacturer. The faulty switch was kept to be returned in to be rebuilt. I found that thought somewhat trouble some in nature because the switch has not been updated. This means the chance of a repeat failure is indeed possible. I do feel however that Mandy of Maytag did treat me fairly and I want to thank her for her extra effort publicly. They did perform repairs in a very timely manner. Now lets do the first load of colors and see what happens. Jenna
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Maytag High Efficiency Top Load Washer
Posted by on
Rating: 1/51
CLEVELAND, TENNESSEE -- In March 2012 I purchased a brand new Maytag High Efficiency Top Load Washer. I have been complaining about this piece of junk since I received. The machine has no fabric softener dispenser so I was told to us the Downy Ball. This is a joke. The Downy Ball does not work with High Efficiency washers. Too bad Maytag doesn't admit to this, it is on the Downy website. I have been complaining via phone calls and letters for over two months now. I hate doing laundry as the Downy Ball does not dilute with water just spill on the clothing causing damage to many fabrics. No one at Maytage seems to care that this is happening. I was told to not put as many clothes in washer and use more water which defeats the purpose of a high efficiency washer. This washer had been used only a few times since March. I would rather go to a laundermat than use this machine. I have done everything Maytag has suggested, such as making smaller load, again defeating the purpose of the machine and nothing helps. I am becoming so tired of no cooperation whatsoever from Maytage. Please do yourself a favor and stay away from Maytag or be prepared to deal with people who don't care one bit if you are having a problem with their products. How they ever got a good reputation is beyone me because their washer is a big hunk of garbage. I will never purchase a Maytag item again and I will tell everyone what I am going through. I have never been treated so poorly. One would think that a large corporation like Maytage would solve a small, inexpensive item problem than to have someone like me destroy or at least to my best to, ruin their reputation. I am fed up with Maytag and their product. I own an expensive hunk of junk.
     
Read 7 RepliesAdd reply
User Replies:
trmn8r on 05/23/2012:
Is the main problem that you can't use fabric softener, or is cleaning clothes in general an issue? I couldn't tell from the complaint.

Sounds like the HE machines, or at least this one, present a challenge when using fabric softener. Seems like they would have had this base covered.
copper_works_ on 05/24/2012:
Where did you buy it? Can you return it? Even if you have to pay a restocking fee or a penalty?
unhappy999 on 05/24/2012:
How could you make the machine use more water? The HE machines control how much water is filled and it isn't much.
Anonymous on 05/24/2012:
It sounds as though the OP has learned a valuable lesson in life. They stated that they checked on the Downy website the fact that this model doesn't have the desired dispenser. This is information that a consumer should research before purchasing a product.
trmn8r on 05/24/2012:
That is an excellent question, unhappy999.
Anonymous on 05/24/2012:
Which model did you purchase? I checked a few of Maytag's models and they all say they have a fabric softener option according to the manuals: http://www.maytag.com/Laundry-1/Laundry_Laundry_Appliances_Washers-3/102120050+4294966796/
If yours doesn't maybe you can return it and exchange for one that does...Even if you have to pay a restocking fee as copper_works mentioned? I can see how this would be easily missed, considering the fabric option would seem like it would be a standard feature on all washers. Good luck!
WP2008 on 06/06/2012:
Hello consumer regrets. My name is Melanie and I am a representative of Maytag. We are sorry you are unhappy with the design of your washer. If you have other concerns we can address, please provide your name, the site you were contacted on (My3Cents), your user ID name (consumer regrets), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@Maytag.com. We would be happy to review your concerns further.
Sincerely, Melanie.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Stay away, far away from anything Maytag
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- I purchased a Maytag washer, the 9000 Series, model MHWE950WW, in October of 2010. The washing machine seemed to work fine until about 1 month ago, when the washer became loud in the spin cycle. Finally, last week the noise and vibration became intolerable. We called Maytag service, (we have a service contract) and they sent a service man a couple of days ago. He was in the house five minutes, when he spun the tub by hand and stated that the bearings were shot. He said that it would take about ten days before the new parts would be installed. The bearings in a 16 month old machine were SHOT? How can that be? According to the service man, "it happens". Oh Really? It happens if the product is DEFECTIVE AND POORLY MADE. Wait! It gets better. Two days later I received a call from Maytag's service people, and was told that the machine would cost $689.00 to repair with new bearings, and that the prorated value of the machine was $629.00, therefore they were not going to replace the bearings, but would instead reimburse me $629.00 instead, since the value of the machine was now less than the cost to repair it with new bearings.
The cost for the washer was $899.00; the cost for the washer's service contract was $186.31, for three years. Maytag is sending me $629.00 for all my troubles, on a machine that is 16 months old. Get this!!! They will not reimburse me for the remaining 3 years on my service contract. They claim that it is part of the claim total. So here is how it breaks down: $899.00 (excluding taxes and delivery) for the washer, $186.31 for the service contract until 2014. That brings my out of pocket total to $1085.31. I am getting back only $629.00. You do the math! I lost $456.32 in the whole process in less than 16 months and do not have a working washing machine to boot. WAY TO GO MAYTAG! You will not see one cent of my money ever again, and I make will it my life's work to bad mouth you and your products, every time I pass by a sellers appliance section. I will tell everyone in my development, in my city, in my state, and anyone who will listen, to avoid your products like the plague that you and they are. Your products, business model and your customer service, are the world’s worst. Fool me once, shame on you. Fool me twice? Well, you will never get that chance again. Personally, I will work toward making your company and its products extinct. It is what you deserve for shoddy products and bad business practices.
I wish you nothing, because that is what you deserve. NOTHING!!!!
     
Read 5 RepliesAdd reply
User Replies:
Venice09 on 02/20/2012:
I don't think this site needs me anymore. People are finally starting to fight back on their own instead of just taking it the way they used to.

This is one of the many reasons extended warranties are not worth it and not the answer. The only thing that will fix the appliance woes is better quality. It's really that simple.

I don't blame you for being annoyed with this situation. Who wouldn't be?
JISCal2 on 02/20/2012:
I don't know what to say other than the Maytag repairman isn't sitting around do nothing any more. He is screwing customers out of their hard earned money!
WP2008 on 04/19/2012:
Hello p.bo746. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Pat on 05/07/2013:
Same washer, same problem. Talked to 2 supervisors, who told me they won't cover the labor ($300.00) to replace the defective bearings they installed in their machine. Totally pissed and letting people aware of it on several web sights. Maytag, fix this and make it right!
J daamen on 10/11/2013:
http://mythreecents.com/showReview.cgi?id=110621
Our extended service contract is not being honored by their service department since THEY posted the full renewal amount of this multi unit washer/dryer to two consecutive contract years for the dryer only and dropped the washer. Now they refuse to cover repair services on our washer. With over 8 phone calls of up to 1 hour each to various Maytag departments and their billing department we are giving the go-around. Oh yes, we cal refund you the full amount but you need to do that in writing which may take up to a month or so. Do I believe them??? NO.
Close commentsAdd reply
Buyer Beware - Product is Junk, Terrible Warranty
Posted by on
I purchased a commercial grade washer/dryer set from Tom's Maytag that was delivered on 5/12/09. I specifically asked for a commercial grade because I wanted to make sure it would last and was told these ones were the best. Not even 3months later, the washer started to act up, not properly laundering the clothes, and on 7/31/09 stopped supplying water to the cycle. Called the repairman and he came on 8/5/09 but wasn't able to fix it because the part needed was not available for another 10 days. I complained to Tom's Maytag and got them to rush the part. Repairman returned a week later on 8/13/09, it was the wrong part, and the machine still wasn't working. He was supposed to call Maytag's techline support from the site but didn't have the number on him and instead of waiting for the shop to get him the number, he left. He told us w/o the tech support to guide him, his hands were tied -- nothing he could do, don't know when he was to return. I went back to TM and complained again and was given a bunch of excuses for the repairman uselessness so I asked for my money back or a replacement. I was told the 2yr warranty on the product was for repair only not replacement. In order for TM to take the machine back, we had to go through Maytag's different channels and the tech support before the repairman could label it unrepairable and even so, who knows when I would get it. In the meantime the pile of laundry is growing exponentially and I have to deal with it w/o a machine, not their problem - nothing they can do until they contact tech support. The repairman came back on 8/17/09 called tech support and was told another part was needed, he didn't have it but he'll come back tomorrow by 11:00am. Today 8/18/09, he was a no show so we called and were told the part is on backorder -- another 48hrs or more until they get it. I called Maytag this time and sure enough, was given a bunch of excuses and reasons for delay. I argued that we'd already wasted 8days the first time waiting on a part that wasn't broke, nothing guarantees me that this new part we are waiting on will fix it, yet Maytag still refused to replace it. Instead they are offering an extra year warranty, now I asked: what good does this do when the product is crap, the repairman is inept, and their customer service sucks? the way I see it, their solution is just an extra year of timeless aggravation having to deal with them and the lemon washer, no thanks! all I want is a machine that WORKS!! Had I known Maytag's warranties and policies were not worth a darn, I could've gone to Menards, bought a cheap korean made washer with a 1yr mfg. warranty that had probably lasted longer than this commercial piece of crap Maytag washer and being ahead of the game.
Tom's Maytag and Maytag Corporation are inconsiderate and unprofessional. I don't understand why they can't take the washer back, replace it, and take their sweet time waiting for the parts to repair it and resale it used later or take the part out one of the floor models to fix mine. Instead they rather me, the consumer, go without it for as long as it takes -- THEY DON'T CARE!
I had it with them, I don't even want a replacement anymore, I want my money back. After this, I don't want to deal with them EVER. They have lost my business, my family, friends, and all those I would come across warning them about doing business with them.
     
Read 3 RepliesAdd reply
User Replies:
qualityappliance on 08/19/2009:
Your complaint probably should be with the service company that can't seem to order the correct part and repair the machine correctly. Just a guess, but I'll bet it was Sears/A&E.

These machines are marketed as "commercial grade" not commercial. If it were really commercial you would have to put quarters in to make it start.

The Korean models, ie: LG and Samsung are nowhere near cheaper than what you purchased and generally cost about 1.5 to 2 times more.
GenuineNerd on 09/06/2009:
Companies do make "commercial" washers and dryers without the coin boxes...those are typically used in places such as nursing homes, school athletic departments, and other such institutions. An on-off button replaces the coin box.
sfinkw on 09/24/2009:
Doesn't "commercial grade" mean BETTER QUALITY? BETTER PARTS? LAST LONGER? if it doesn't, it should...3 months usage only before it craps out is not acceptable for any appliance, commercial grade or not.

The service company sucked but it couldn't do anything w/o Maytag's backorder parts either. You'd think such a fine "commercial grade" product will seldom break so Maytag should have pleny parts in stock. If not, then steal it from a floor model and replace it when you get it.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Multiple complaints with no resolution
Posted by on
Rating: 1/51
I recently purchased a Maytag washer. During my very first load of clothing I had a problem. I contacted Maytag immediately and they offered advice. I tried what they advised and it did not work. I contacted them several times, via telephone and email, along with a hard copy letter. They will not do anything to help me. The washer is a dog, my clothes come out smelling worse than when they went in. There is no way to administer fabric softener to rinse cycle unless you catch the washer in the rinse cycle, pause washer and add it by hand. I have to use the bulky setting to get more water into machine (per Maytag) so the energy saving is out the window. It is an expensive washer, as all are, which is not living up to what is stated it will do in instruction booklet. I don't understand how they can get away with taking your money and selling you a piece of junk. For your own sake, please stay away from Maytag. I though I was buying a decent washer because Maytag has a good reputation. It could be I just got a lemon but why doesn't Maytag care and help me out? I am so upset with this company. It's the first Maytag I have owned and it certainly will be the last. I am doing all I can to inform people so they don't waste their money. I dread laundry days due to the frustration and Maytage does not care one bit. One would think a company like Maytag would satisy a customer rather than have that customer write negative reviews about their company. It was expensive for me but it would be nothing for Maytag to give me my money back so I could buy a washer that would actually clean my clothing and do what it is supposed to do.
     
Read 2 RepliesAdd reply
User Replies:
Suzy on 08/09/2012:
Maytag USED to have a good reputation, it no longer does and hasn't in a while now. Read the reviews. I too bought one of their machines based on the reputation of the name, tore up in less than two years, repaired, same part messed up a year later. I will never buy another appliance with the Maytag name.
WP2008 on 08/20/2012:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Maytag, The Undependability People
Posted by on
Rating: 1/51
I purchased a Maytag Performance washer in February 2011. I paid more for a washer than I normally would because I wanted to get a top of the line product that would last. Huge mistake. I called Maytag warranty repair on January 2, 2012 because the washer was making noises like a jet plane taking off. The machine was unusable. I will not go into the frustration of the warranty repair process or the rude, unprofessional service I got from A&E Factory Service. They didn't get the machine repaired until the end of February. The bearings had gone bad and had a list of parts used that they priced at $1300. In May 2012 it started making loud noises again and is not useable. I cannot believe that Maytag continually sold products that had known engineering and design defects. I have read countless postings online of others who have this same problem. Do not buy a Maytag washer. If I could give this washer a negative star rating, I would.
     
Read 4 RepliesAdd reply
User Replies:
ok4now on 06/11/2012:
Read the appliance reviews on this site and you will learn about the poor quality, horrible customer service and lack of dependability. Sears/Kenmore seem to generate the most complaints. My 3 year old Sears front loader washer also had the main bearings go bad. It was cheaper to replace it than try to fix it. I'm surprised that a Maytag product would have this problem so soon. On the recommendation of the appliance repair shop I bought a Bosch washer for replacement. It has knobs to select the washing cycles like the older reliable machines. No push buttons and circuit/idiot boards to go bad. Simple is better. So far no problems.
WP2008 on 06/15/2012:
Hello lmonro123. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (lmonro123), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

Tom France on 08/04/2013:
Exact same washer, exact same problem, except my ring has started to deteriorate hence it's leaking out the front!

Extremely disappointed with the craftsmanship and quality of my less than 2 year old washer (costed me 1500 btw)!!!

Tom in Denver
303-900-2610
TJ on 08/30/2013:
I also have the maytag 9000 series heavy duty washer that is 1.5 years old. A and E factory services just left and gave me a quote of $1,304.56 to fix my 1.5 year old washer.

REPEAT: $1,304.56 to fix a washer that's 1.5 years old ... the washer itself costs $1,450. unbelievable. NEVER AGAIN WILL I PUT MY HARD EARNED MONEY TOWARDS ANY MAYTAG/WHIRLPOOL DEVICE ... I'LL ADVOCATE AGAINST THE PRODUCT, AGAINST THEIR QUALITY AND WORKSMANSHIP!

DISAPPOINTED BEYOND BELIEVE!!!!!!!!!!!

TJ/LITTLETON, CO
Close commentsAdd reply
Maytag...No longer The Dependability People
Posted by on
4 months ago April/2011 my wife purchased a Maytag front load washer(series 9000) and dryer (Series 5000, including pedestals and 10 year extended service contract. On Sept. 9th, we experienced water damage in our basement as Tropical storm Lee delivered nearly 15 inches of rain to our area, resulting in extensive damage to our area. Our new machines were elevated above the water, only reaching the pedestals, however both the washer and dryer are now DOA. The washer experienced an F70 error resulting in a bad Circuit Control Board, and the dryer runs but because of an issue inside the motor, it does not dry. Obviously, we did not expect our extended warranty to cover the repair because it was excluded under non-intentional damage, however my complaint is that because of very poor product design, the $600 circuit board is left unprotected at the very bottom of the machine. A leak from a hose in the top of the machine would also have the same effect on the board. Our service technician had seen 6 similar issues with Maytag's the same day; all were dead after only a few months of service. His advice...don't buy Maytag and some other brands of similar poor design. Very expensive advice, a little too late to have avoided this fiasco.
     
Read 10 RepliesAdd reply
User Replies:
Venice09 on 09/17/2011:
This is an excellent review containing valuable information. I have no intention of buying any front loading machines, but this is certainly something to keep in mind for anyone considering such a purchase.

Have you checked your homeowners insurance to see if this is covered?
At Your Service on 09/17/2011:
If the settled water never surpassed the level of each pedestal, than it stands to reason that water has entered the units in another way. It's possible that it got wet while the water or rain was entering the area. Did anything else get damaged in this huge storm? Hopefully, everyone in your household is okay.

It's difficult to realistically claim a product is bad because it couldn't ravage a huge tropical storm. From all indications, you were enjoying the product before the loss due to the storm. It may not be a bad idea to find out how much it will cost to get the units serviced. If you know of or can get a referral of someone you feel comfortable with, they will hopefully be able to tell you if anything was damaged beside what you believe.

Please stay in touch with us.
Venice09 on 09/17/2011:
The OP made it clear that the reason for the review is to point out the poorly designed location of the unprotected board, and that it's not a complaint about any damage done by the storm.

"my complaint is that because of very poor product design, the $600 circuit board is left unprotected at the very bottom of the machine. A leak from a hose in the top of the machine would also have the same effect on the board."
trmn8r on 09/17/2011:
I think AtYourService's point is the same as something that I was wondering about. If the water never got above a "pedestal" that the units were on, there shouldn't have been a problem with either one due to water damage. Why would they happen to both fail because a storm was going on outside?
Venice09 on 09/17/2011:
I don't think it matters. It doesn't change the fact that the unprotected board is in a poor location.
trmn8r on 09/17/2011:
I for one have a hard time finding fault with the location of his board if no water "came down from above" as the OP themself postulates ~could~ happen, and the water didn't come from below.

Did water even cause the damage?
Venice09 on 09/17/2011:
Apparently the service tech agreed with the OP after having seen six similar issues with Maytag. Sounds convincing to me. It also makes sense.
At Your Service on 09/18/2011:
All good points trmn8r.
Venice09 on 09/18/2011:
I think you both missed the point of the review.
Dan R. on 08/08/2013:
DO NOT BUY MYTAG or Whirlpool (Parent company)
We have had our washer less than two years and the bearings have gone out twice. First time repaired under warranty, second time, they would do NOTHING! It is a $900 repair! We bought a Samsung and will never get Maytag/Whirlpool again.
Close commentsAdd reply
Do Not Purchase the Maytag Washer Model #MVWC200XW1
Posted by on
MICHIGAN -- You know I am so mad I could dump this washer on your doorstep. Built strong to last who are you kidding. This washer has not worked since I bought it. The service man has been here six times already and I still have no washer to wash my clothes. I will never ever buy another Maytag and I certainly will tell all my friends and the world about your product and service and reliability. First, it had to have a whole new transmission put into it. Now I'm sure it is the electrical circuitry system, because it does nothing it is supposed to do when you set it for washing. That is all goofed up. Tell me who puts your products together. Do they read English. I remember your commercial a long time ago that said the loneliest service man was a Maytag serviceman. Well, that certainly has changed hasn't it? You get no satisfaction from you or for that matter the place where I bought it, Menards. We wanted to take it back and they wouldn't take it back and you just tell the people to get a service technician, and buy an extended warranty. Tell me is there no more pride in companies. Does anyone in the world care. I am disgusted with this washer.
     
Read 4 RepliesAdd reply
User Replies:
Bill on 06/03/2011:
I agree 100%.. weve had our MVWC 6 for alittle over a year.. right after the warranty went out.. so did the timer.. and the agitator delay switch.. and it stopped working one day.. I took it apart and it nearly collapsed on itself because of little support and thin steel.. I found the problem to be a bad crimped spade on a wire to a switch.
I fixed it.. but it would have cost me over 100.. if I called a service guy.. this machine is 50 % plastic.. and I won't buy another thing with the MAYTAG logo I guess if you want quality you will have to buy a import... Its so sad that the name no longer means the quality associated with it..
Bunny on 10/01/2012:
We bought this POS 10/08/11. Wouldn't you know it didn't even last a year. Went out on us 09/30/12 but it had been having issues prior to yesterday like making an annoying metallic scraping sound. Calling Maytag now before warranty expires!
Mike on 08/07/2013:
Yes, I was unfortunate enough to by a Maytag/WHIRLPOOL MVWC200XW1 simply a piece of crap. Anyone else? Mine forgets to agitate often. Either in the wash or the rinse cycle. So we had to put baby monitor on it so we can keep track when it malfunctions. Nothing like spending an hour listening to your washing machine to see if it works or not. Most recently when it was supposed to start agitating it mad a terrible shrill sound of grinding gears. Luckily I was right there to unplug it or surely would have exploded. I understand Maytag went into the gutter when purchased by Whirlpool.
I guess I'll have to go shopping for a new washer, and you can be sure what I won't be buying. Although I still have my 30 year old Maytag that I used until some seals went bad. I might just fix that one. So that could be the problem itself. We expected Maytag washers to last 30 years not self destruct after just 1 year. But what profit is in that? Thanks Whirlpool.
P.S. If anyone from Whirlpool wants to send me the necessary parts to keep this junk running I would be accepting of that.
dogwoodtreeservices on 06/20/2014:
No need to buy an import. Go Speed Queen ! Great quality from Wisconsin.
Close commentsAdd reply
Never buy a Maytag Washing Machine
Posted by on
I bought a Maytag Centennial Commercial washing machine. It was delivered to my house on 9-4-10 and on 10-4-10 it stopped working. Cannot get any water from it. Problem I was told by the tech is that the timer switch is broken and he had to order one, as he did not have one with him. There are 2 adults living in my house, so I do not do an extremely large amount of laundry and this machine couldn't handle the amount of laundry generated by 2 people for a month! I thought Maytag was a good brand. I will never buy any product made by Maytag again. I bought it at Home Depot and I won't deal with them again either. I called them to see if I could return this machine and get another. The first person I spoke to in their Phillipsburg, NJ store hung up on me. I spoke to a person in another Hone Depot and was told that their new policy on appliances is that once you sign off on the delivery, it's not Home Depot's problem, it's Maytag's. Called Maytag, very unqualified person answered the phone. I told her numerous times I wanted a new machine and that I wanted to talk to the manager. Before transferring me to the manager, she asked me exactly what I was asking for. I only told her at least 5 times. Not exactly a good listener. The manager, who had quite an attitude, wasn't much help. I told him what I wanted. He told me that's what my warranty was for. The machine is a piece of garbage. Now I have to take another day off from work to wait for the repairman and I have to pay the cost of going to a laundramat. He told me they were not allowed to reimburse anyone's expenses. Maytag's compassion is as bad as their products! I can't believe he told me that's what the warranty was for. As far as I'm concerned, a machine that lasts exactly ONE month (not even being used every day) and literally dies, is a piece of GARBAGE and should be replaced. DON'T EVER BUY A MAYTAG APPLIANCE! THEY ARE PURE GARBAGE!
     
Read 19 RepliesAdd reply
User Replies:
trmn8r on 10/07/2010:
Your machine has a broken timer switch. While I understand the inconvenience and expense of having to do laundry elsewhere, I don't believe an entire appliance should be replaced if a switch ends up being faulty. There is no reason to expect that if a switch fails, the transmission is going to fail. Or that the drain pump will fail, etc.

IMO, once an appliance is installed and used, it becomes a warranty issue. Otherwise our landfills get filled up with new products that have a bad switch, etc. Not good for the economy or the environment.

Maytag made it, so I don't see HD taking it back. Are they supposed to take it back, repair it, and put it out as used?
Slimjim on 10/07/2010:
A timer is a very quick fix once the part comes in and I don't think any brand would switch out an entire machine over this one part's failure. Once replaced, it shouldn't be a reoccurring problem nor does its premature wear indicate with any conclusiveness, that you will have unusual problems with this machine hereon. It probably was just an isolated defective part. Hopefully, you'll have no issues moving forward.
Venice09 on 10/07/2010:
Trmn8r, I somewhat agree. If Home Depot has a thirty day return policy, and an appliance breaks within that time, they should take it back. They should have a system in place to handle these returns. If they are going to sell appliances, they should have a backup plan. Perhaps they should send them back to the manufacturer.

OP, just because something broke on your new washing machine doesn't necessarily mean it's garbage. How did it work otherwise? Were you pleased with its performance? Let them replace the switch and see how it goes. Hopefully if anything else goes wrong, it will be within the warranty period.

I think this part is interesting:

I spoke to a person in another Home Depot and was told that their new policy on appliances is that once you sign off on the delivery, it's not Home Depot's problem, it's Maytag's.

As I've said, I feel sorry for the retailers. They have to sell these poor quality appliances and get caught between the manufacturer and the customer. I don't blame Home Depot for having a new policy. Why should they be responsible for Maytag's lack of quality?

jktshff1 on 10/07/2010:
Unfortunately, in cases like this, usually written somewhere in the warranty is a clause similar to "manufacturer reserves the right to repair equipment" in lieu of replacing it. Especially with high dollar items.
Venice09 on 10/07/2010:
When I bought my last washing machine, Sears told me I could return it within ninety days if I was unhappy for any reason. It had nothing to do with the manufacturer's warranty. It was something Sears was offering me as a retailer. I don't know what Home Depot's return policy is or was, but I understand why they can no longer accept returns of all these defective appliances.
trmn8r on 10/07/2010:
Venice, I see where you are coming from with the 30-day (or whatever term) return period in retail as a baseline.

To me, a large and expensive item like a washing machine is something like a car. If you bought a car, and the window regulator broke, the manufacturer would replace the broken part. I know a washing machine is a far different item, and bought from a different kind of business. But it is similar in that it is expensive, made with many parts, and will have some wear and tear as soon as it is used, and will not be saleable as new. Plus you have to move it and store it.

Parts sometimes have manufacturing defects that aren't discovered until in the end user's hands. Should a switch fail in a month? Absolutely not. I don't know this for a fact, but if you looked at the expected failure rate for this part, the tail may extend all the way down to 0 days. The highest failure rate may be out at 8 years. The OP could be a victim of statistics.
Venice09 on 10/07/2010:
I mostly agree, trmn8r. The retailer's thirty-day return policy probably started out as a courtesy, but with so many people being unhappy with their appliances, for whatever reason, it must have become impossible for retailers to continue such a policy. I am not surprised that Home Depot now makes the customer sign off at delivery.

I agree about the defective part. I understand the feeling of wanting a new appliance and not one that's been fixed so soon, but people have to be realistic. If it's just a matter of a replacement part, I think it might even be to the customer's advantage to go that route instead of getting a new machine, especially if they are happy overall with the one they have. With my luck, the new one would be a lemon.
msdunn on 10/20/2010:
Well, I've read all your comments to my post. All I can say is that you must be much more patient and understanding than I am. To the person who is so concerned about the environment and this piece of junk winding up in a landfill, did it occur to you that I am using gas to get to and from the laundermat? By the way, this will be going to the landfill or wherever they take junk like this machine, as I am buying a new one; different brand; different store. Will never deal with Maytag or Home Depot again.
Slimjim on 10/20/2010:
Well that's your call. Personally I wouldn't throw an expensive machine that's a month old out just because of a defective timer that will be fixed under warranty anyway. Why don't you donate it instead? You will give a needy person a brand new Maytag that just needs a minor part replaced while saving the environment at the same time.
msdunn on 10/20/2010:
I wouldn't feel right donating or selling this machine to anyone. Now it doesn't drain. It's one thing after another. No one deserves this machine; it's horrible.
Venice09 on 10/20/2010:
If nothing major is wrong with it, I would have it fixed and sell it. Just because it doesn't drain in your house doesn't mean it won't drain properly somewhere else. It could depend on the location of the drain. A lot of reviews on my washer said it didn't drain, but mine works just fine.

I wouldn't assume that buying a different brand from a different retailer is the answer. Have you read the reviews here?
msdunn on 10/21/2010:
My last washing machine didn't have a problem draining and this new one is in the exact same spot as the old one.

Does anyone know if I donate this machine, will the warranty be honored or void?
Anonymous on 10/21/2010:
I say null and void.
Venice09 on 10/21/2010:
Just because the old washer drained properly doesn't mean they all will. I'm not saying there isn't something wrong with this particular washing machine because I would have no way of knowing, just that there is a possibility it will work properly somewhere else.

I don't think the warranty is transferable, but you can read it and find out for yourself.
msdunn on 10/22/2010:
I've had enough of this machine. It's a piece of junk. I looked at other machines the other day and saw how much better built (much sturdier) other brands are for a comparable machine. Maytag people are of no help. Sent and emailed a letter to them, which no one was able to find (big surprise). Faxed another letter to someone's attention. Had someone from Maytag call me yesterday who said she wasn't aware until after she called that someone else was handling this case and that her notes indicated the other person had already left a message for me. NO ONE ELSE LEFT A MESSAGE FOR ME. Unfortunately, the one who called me said she couldn't help me being someone else was helping. I told her that person didn't leave a message and her reply was that the other person would call me back. Still haven't heard from her. Maytag/Whirlpool is a DISGRACE. I saw someone else's review of a Maytag appliance and they said they hope Maytag goes out of business. I don't want to see people lose their jobs, but I have to somewhat agree with that person. At least revamp the company; teach them how to make better machines again and teach their customer service people how to truly provide good customer service and train management to speak to the customers. They seem to be afraid to speak to them. That doesn't bode well for their faith in their products. It gives a very poor impression of their company and their products. As I've said before, I will never buy a Maytag applicance again. One more thing that I forgot to mention in my other comments -- the clothes have never (even when it was working for that ONE month) come out of the machine smelling clean. They have a funny smell to them when they come out. Please don't tell me it's my clothes or the water. I didn't have that problem with my 16+ year old washing machine.
Venice09 on 10/22/2010:
I'm on your side here, but it does seem like you bought this washer blindly without comparing the quality to other machines or doing any research. Your mistake was putting your trust in Maytag, but if you had looked at the reviews, you would have known that Maytag's quality no longer exists. In fact, quality and customer service are now basically non-existent with all appliances and manufacturers. If you are now reading the reviews, I'm sure you will see what I mean.

I completely understand why you will not be buying another Maytag, but I would advise against assuming that you'll get something better from a different brand. Before investing in another washing machine, you really should thoroughly research the models and manufacturers for quality and customer service.

Good luck.
Max on 07/21/2013:
The laundry is piling up again I just purchased the centenenial washer and it stopped working as well I see what's before me by reading this article Its a slap in the face to the consumer to sell a product without testing it completely now Monday iI will need to call maytag I'll just skip home depots return policys frustration
Jon on 11/11/2013:
I agree that Maytag is the worst company in existence. I bought a new machine, and it was broken when I initially installed it. I called Maytag and they said it wasn't under warranty because it had been manufactured over a year ago. Their warranty starts on the date of manufacture and expires before the machine is even sold. I have spent over $1200 trying to fix a brand new machine, and it is still broken. Maytag customer service is good at nothing but being rude and incompetent.
Brandy on 12/10/2013:
This machine should be recalled. It's complete trash.
Close commentsAdd reply
Top of Page | Next Page >