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class action suit against Maytag
Posted by Slashcroca on 01/15/2006
LAKE ELSINORE, CALIFORNIA -- I was never aware of a class action suit against Maytag. Although I have had a mold problem on my front seal for a few years. I have tried to stay on top of myself by wiping the seal with bleach and leaving the door open , as the Maytag customer service had told my wife. The Maytag people never bothered to tell her there was a class action lawsuit. I purchased my Maytag new from Sears Outlet. I was never aware of any lawsuit. When I finally broke down to call about the mold problem I had missed the deadline for this action. I seriously how many other peopler were never made aware by the parties involved. When I talked to Maytag and the email for the lawsuit I was treated like garbage. I will never buy another Maytag product again, and I would encourge others who want Service to find it somewhere where they will be treated decently.
Robert

     
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Posted by Anonymous on 2006-01-15:
Which model or unit are we discussing here?
Posted by Slimjim on 2006-01-15:
You probably never sent the regestration card in when you bought it. I was notified of the suit and also have the mold, but it turns out it wasn't worth following up. You had to have had a service call to fix it and you would get the call costs credited. There was some prorating too for other problems if you replaced it, but since you still have it, you're like me and again there wasn't much there for us.
Posted by Slimjim on 2006-01-15:
Pirate, Maytag 5500 is right in the title. That's ok, I missed once where someone said they had a new frig and I suggested the obvious frig fix-it, to assure the coils were clean. Then some troll came along and wouldn't let it go.
Posted by Anonymous on 2006-01-15:
thanks Slim, I missed it, was before I had coffee. Thanks for your "helpful" comments.
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Maytag Front Load Washer Premature Bearing Failure
Posted by C_coupe on 09/06/2011
Three years ago I purchased a Maytag MFW9600SQ1 Front load washer, along with a Maytag refrigerator and gas dryer. In Canada this washer cost $1243 including taxes. I was told by the dealer that this machine was one of Maytag's better products. This washer does approx 3 loads per week (for two people) and the tub bearing is prematurely failing.

On checking the internet and with a used appliance dealer, I have found that premature bearing failure is a fairly common problem for Maytag front load washing machines. It appears that they do not use sealed bearings.

The bearing is an integral part of of the rear tub assembly and costs $550 in Canada, $350 int the US,. With labor the cost of repairs is basically the cost of a new machine". A $20 bearing replacement is not an option.

Though the machine is past its 1 year warranty I contacted Maytag to see if they could help in any way!. A goodwill gesture on their part could go a long way towards customer loyalty and positive word of mouth advertising. I was basically told to pound salt.

Maytag's own website states that "We know that you depend on your appliances to get the job done day in and day out. That's why we use durable and long-lasting parts in our machines...All to give you confidence that your Maytag appliance will last year after year". What a load of crap.

These front load washing machines have a lot of plastic and light duty parts in them. They are heavy only because of the concrete counterweights in them.

Our previous washer was a Kenmore top loader (made by the old Inglis manufacturing)and gave us 22 years of trouble-free service. It was built like a tank. 3 years out of a Maytag?? Come on!!

I will never again purchase any Maytag or Whirlpool products and would recommend that potential customers buy from another manufacturer.

Stay away from Maytag/Whirlpool products. They do not last. Please share this with anyone you know that is shopping for appliances.

Chris in Drumbo Ontario, Canada.
     
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Posted by trmn8r on 2011-09-06:
Did you use the recommended detergent? My memory is that using the wrong one is the cause of many bearing failures.
Posted by WP2008 on 2011-09-06:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Maytag) or Twitter (MaytagCare). Or contact us directly via e-mail Maytag_Digital@maytag.com please include your user name and what site we contacted you on for our records.
Posted by At Your Service on 2011-09-07:
It is important to use H.E. detergent within these units. Not doing so CAN cause all kinds of problems.

The difficulty you're going to find Chris, is that there's rarely an appliance made that has the lifespan of twenty plus years. Therefore, suggesting a different brand is simply not the solution. Anyone researching a purchase on the net is going to find complaints on any brand or model out there -- frustrating as that may be. IMHO, the solution is shopping extended warranty plans between resellers. Then, when something breaks down like this, you have someone else to hold responsible for the cost of repairs.

I don't see how it's fair to blame a manufacturer when they've sold something with a one year, limited warranty and, as the consumer, you've accepted those terms.
Posted by c_coupe on 2011-10-03:
Postscript: I found the factory repair guide 8178604 online at http://adcxns1.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/9e4a27cd98ce352e852571fc006bc2ce?OpenDocument. I took the washing machine apart according to the teardown instructions. The entire machine must be disassembled.

I took the rear half-tub assembly to an appliance repair business. The front seal failed to prevent water from getting into the front bearing, causing the bearing to fail. I was told that this problem likely started at least a year before judging from the amount of rust. At that time the machine was less than two years old. Only HE soap and soft water was used in this washer.

Maytag does not offer a bearing and seal kit as a repair option and only offers a rear outer tub assembly at a cost of over $500 plus labor. The tub assembly consists of a cast hub molded into the plastic tub, a 6206-2ZR inner bearing, a 6205-2ZR outer bearing and a seal size 50 100 13.5 manufacturer MFC part #4619 702 00882.

The seal appears to be a specialty item and I was unable to source one. Using great care, carefully pry out the seal using a crowsfoot prybar. Do not damage the seal as a replacement will be difficult if not impossible to find. The seal did not appear to have any wear on it. After removing the seal the bearings can be knocked out.

The bearings are standard double shielded sealed bearings but are not protected against water penetration and rust. The bearings can be upgraded to rubber sealed waterproof 6205 and 6206-2RS1 or 2RSR for a couple of dollars more and should improve the longevity of the machine.

Clean up the rust on the cast hub, and install the new bearings. Lay in a good layer of white lithium grease on the exposed hub surface and inside the seal, but don’t pack the area full. Apply some silicone sealant to the outer edge of the seal and press in. Reassemble the machine.

Total time about 9-10 hours. Total cost about $50. Total paid to Whirlpool/Maytag: $0. Amount Whirpool/Maytag will get from me in the future: $0.

KMA Whirlpool/Maytag. Chris in Drumbo, Ontario, Canada
Posted by Chris Walker on 2011-11-29:
Mine failed at 13 months got it from whirlpool direct.

They told us to pound sand as well.

my 1500 dollar whirpool failed at 13 months

I used the rubber sealed bearings simmilar to those above and got another 13 months out of the machine.

Now I am looking to source the rubber face seal and do it again. They are called radial shaft seals. I have noit selected an improved design or manufacture out yet, but they can be found.

It is a shame that Whirlpool cant sell the rebuild parts for a crappy design instead of porking every one for 500 bucks and a huge installation bill
Posted by MARTIN FROM LUCAN ONT. on 2011-12-09:
YES THOSE DAYS ARE OVER FOR WASHERS LASTING 20YRS. YOU MAY NOT KNOW THIS THAT YOUR OLD INGLIS TOP LOAD WAS MADE BY WHIRLPOOL. THE DIRECT DRIVE SYSTEM WAS EXCELLENT AND EASY TO SERVICE. THEY STILL MAKE THIS DIRECT DRIVE SYSTEM BUT I THINK IT WILL BE COMING TO AN END SOON. NOT AS MUCH PROFIT IN THIS WELL BUILT WASHER AND LASTS TO LONG
Posted by Chris in Michigan on 2011-12-23:
Wirlpool washer, bearing smoked in 11 months and yes it was the inner bearing that failed due to moisture. Had warranty repair it, they ordered inner outer tubs new pulley and nut 1500.00 was the price tag for parts. Fastenal.com is where I found my bearings as I know this is going to happen again not under warranty. Trouble finding that inner seal though anybody have a site where to order one. At Your Service comment about not being manufactures fault is way off base. That is proably why they do not offer the bearing seal kit, would be an admission of guilt! They should run for congress
Posted by Robert on 2012-03-16:
Our Maytag front loader failed in less than 2 years. Front bearing also. Fortunately, we had purchased the 4 yr extended warranty from Lowe's for $99. Glad we did. Instead of fixing the machine, they refunded our purchase price due to the cost.

I knew that bearings had to be available somewhere. What I didn't know was if they could be removed without damaging the tub or the seal. After getting them out and getting the numbers off of them, a web search brought me to this web site. I did bend the seal a little, but was able to straighten it.

Thanks C. Coupe for the tip on sealed bearings. I found them in stock from a local Fastenal store.
Total cost: $6.81

I put a thin coat of RTV silicon sealer on the outer race before knocking it in the tub. Next I covered the bearing with waterproof marine grease before installing the seal. A very thin coat of this grease went on the lip of the seal. Before reinstalling the tub, I run a thin bead of RTV around the shaft where it goes into the front bearing. So far it is working great. With the warranty refund. our total cost in this machine now is $114 including the extended warranty. Take that Maytag.

Yes I agree that this is a poor design, both from the standpoint of repairing and in quality. That is obvious when you get it apart. We always use HE detergent and I understand why a low suds soap is required for a front loader, but I see no way how a non HE soap would cause this problem. A good seal design and a sealed bearing would hold up much better.
Posted by Arvilla on 2012-09-13:
I purchased a 4000 series front load washer Oct, 2010. The very loud noise started in approximately 6 months. Repaired under warranty (finally). Failed again with same problem in 5 months. Due to the original delay in getting the parts for the first repair, the second failure was past the initial warranty period. The extended warranty purchased through the retailer would not repair the machine again (probably because of the history of problems with the replacement part failing again and the cost). They replaced the machine (I would have preferred a refund to purchase a machine from a different manufacturer). The replacement machine was installed in April, 2012. I has now failed with the same problem. I cannot get Maytag to accept responsibility for this with a solution that is better than simply replacing the part again that they know is defective. I have contacted them numerous times and asked for a resolution. Nothing so far. I do not get any response from requests on their web site! I am very upset with Maytag. In addition to the original cost of the machine, I had to pay almost $300.00 dollars for the replacement machine to be delivered and installed. All Maytag has suggested so far is that they repair the machine and I should purchase an extended warranty for over $300.00 that would put me in the same position again. It is not resonable for them to expect me to continue paying additional money for a machine that is broken most of the time.
Posted by Surfdancer on 2013-03-03:
Just finished overhauling our 4000 series Maytag. Prior repair was a drum / tub assy under warranty. This time it was my dime. Reviewed a couple vids on YouTube like this one: http://www.youtube.com/watch?v=Rd5NKbpVSRM and tackled it myself in the garage. Took about 3 hours to replace the crappy shielded bearings with good sealed bearings. Put it all back together and the washer runs fine now.
Posted by AffableAnglo on 2013-03-26:
I service laundry equipment as a stand alone company. I do commercial work, but am intent on fixing my own front loader. Nice thoughts from all, but I would love to know if anyone has scourced the seal and perhaps the shaft collar which wears when the seal strikes it in it's ellipical movement when worn. Likely this has been the reason many members are experienced repeated failures as the shaft collar is scratched and water leaks through worse than before. I found one guy on the net that has a replacement seal at $35. Not the same one, but he reckons close enough. The bearings cost $14 plus shipping if purchased right, though I would upgrade to Japanese made bearings. Just the collar and seal guys. Seal pn. 4619 702 00882. Collar unknown
Posted by L. Vincent on 2013-06-22:
I have just had a service agent out to tell me, after less than a minute, that the bearings on the front loading Maytag washer were completely shot and that it would cost as much to get it repaired as a new machine would cost. That is approximately $900.00. . We had the machine for one and a half years and did maybe four loads a week. W always used the correct detergent. Pathetic. No other word describes it. Just PATHETIC. I will never buy another Maytag appliance ever again.
Posted by Brian C on 2013-07-04:
Great Info, especially the link to the manual on how to dismantle. I did find that my bearing size was different for my washer. I have model MFW9700SQ1 and while the 6205 bearing was right for the rear the front was a much larger GRW186-R. Otherwise everything was spot on and the washer is up and running and Quiet! FYI - I sourced the bearings from NAPA auto parts. Thanks!
Posted by Missi on 2013-08-06:
I understand your aggrevation. However, You do know that Kenmore is usually maytag and whirlpool with the kenmore name slapped on it?. You really never know what brand you are getting with Kenmore.
Posted by c_coupe on 2013-08-10:
Postscript 2:

Washer is still working great with the upgraded rubber sealed bearings almost 2 years after the repair, no thanks to Whirlpool.

Here's the kicker: shortly after my original post these a**holes at Whirlpool actually started sending me offers to purchase extended warranties (for hundreds of dollars) on ALL the the appliances I had purchased, which were already out of the original warranties periods. With a black indelible marker I let them know exactly what I thought of their products and service on the warranty forms, which had my personal information preprinted on them, stuffed the postage-paid envelopes full and mailed them back. Never heard from them again.

I will never buy another product from Whirlpool Corporation. Would look at LG or Samsung instead.
Posted by Anna on 2013-09-01:
I purchased 2 maytag washer (front loaders) and within the first year I the same issues. Maytag repaired that washer. The other washer had the SAME issue and it is 3 years old...and the repair man told us it would be cheaper to purchase a new machine. In the past I had a top load maytag and it lasted for about 16 years. Maytag used to be a brand I would always purchase now I will have to search for a brand I can depend on.
Posted by James on 2013-09-30:
I provide bearings and seals for front load washers of various brands on ebay..these bearings and seals are the biggest problem on front loaders EVER..There are many seals and I am trying to source as many as possible but many are closely controlled by the powers in the industry so you are forced to buy a new machine or expensive tub repair parts. Also I repair front loaders gaining numbers on bearings and seals as I go for my data base and searches ..add to this sellers on ebay with the expensive bearings and seals giving me grief as I am the low price leader. anyone with valid info on numbers and posting them here is welcomed with open arms. and good luck with these failures on front loaders..always use the right detergent for the machine,,it will add to their short life considerably.
Posted by Scott on 2013-11-21:
Bad design and poor execution of product design . Simple as that to lay the blame with the consumer for not using HE soap is laughable at best ! Maytag fumbled the ball terribly , oh wait they offer a whole year warranty! Gee how very laudable of them ! Appliances costing this much should be lasting ten years at a minimum and in no way should they require the consumer to piggyback an extended warranty on top of the initial purchase cost !
Posted by Robert on 2013-12-30:
Had the front bearing fail on my Maytag high efficiency front loader after three years. I replaced the rear tub assembly myself. So, I saved on labour but spent over $500 on the part. The new bearing lasted another three years and is starting to growl, indicating a pending failure. Only HE soap was used and in the prescribed amounts for each load. I find it odd that Maytag would sell HE machines which save on soap and water but fill up landfills with scrap tub assemblies, all for the want of a single lousy bearing. Kind of defeats the purpose, doesn't it?
Posted by D Harris on 2014-02-17:
We purchased a Maytag pair of washer/dryer 18 months ago based on the recommendation of the retailer. In a home with only two adults we have had more than six service calls.

Most recently, the washer model YMHWE251 required a new door seal
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Stay away, far away from anything Maytag
Posted by P.bo746 on 02/20/2012
BENTON HARBOR, MICHIGAN -- I purchased a Maytag washer, the 9000 Series, model MHWE950WW, in October of 2010. The washing machine seemed to work fine until about 1 month ago, when the washer became loud in the spin cycle. Finally, last week the noise and vibration became intolerable. We called Maytag service, (we have a service contract) and they sent a service man a couple of days ago. He was in the house five minutes, when he spun the tub by hand and stated that the bearings were shot. He said that it would take about ten days before the new parts would be installed. The bearings in a 16 month old machine were SHOT? How can that be? According to the service man, "it happens". Oh Really? It happens if the product is DEFECTIVE AND POORLY MADE. Wait! It gets better. Two days later I received a call from Maytag's service people, and was told that the machine would cost $689.00 to repair with new bearings, and that the prorated value of the machine was $629.00, therefore they were not going to replace the bearings, but would instead reimburse me $629.00 instead, since the value of the machine was now less than the cost to repair it with new bearings.
The cost for the washer was $899.00; the cost for the washer's service contract was $186.31, for three years. Maytag is sending me $629.00 for all my troubles, on a machine that is 16 months old. Get this!!! They will not reimburse me for the remaining 3 years on my service contract. They claim that it is part of the claim total. So here is how it breaks down: $899.00 (excluding taxes and delivery) for the washer, $186.31 for the service contract until 2014. That brings my out of pocket total to $1085.31. I am getting back only $629.00. You do the math! I lost $456.32 in the whole process in less than 16 months and do not have a working washing machine to boot. WAY TO GO MAYTAG! You will not see one cent of my money ever again, and I make will it my life's work to bad mouth you and your products, every time I pass by a sellers appliance section. I will tell everyone in my development, in my city, in my state, and anyone who will listen, to avoid your products like the plague that you and they are. Your products, business model and your customer service, are the world’s worst. Fool me once, shame on you. Fool me twice? Well, you will never get that chance again. Personally, I will work toward making your company and its products extinct. It is what you deserve for shoddy products and bad business practices.
I wish you nothing, because that is what you deserve. NOTHING!!!!
     
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Posted by Venice09 on 2012-02-20:
I don't think this site needs me anymore. People are finally starting to fight back on their own instead of just taking it the way they used to.

This is one of the many reasons extended warranties are not worth it and not the answer. The only thing that will fix the appliance woes is better quality. It's really that simple.

I don't blame you for being annoyed with this situation. Who wouldn't be?
Posted by JISCal2 on 2012-02-20:
I don't know what to say other than the Maytag repairman isn't sitting around do nothing any more. He is screwing customers out of their hard earned money!
Posted by WP2008 on 2012-04-19:
Hello p.bo746. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by Pat on 2013-05-07:
Same washer, same problem. Talked to 2 supervisors, who told me they won't cover the labor ($300.00) to replace the defective bearings they installed in their machine. Totally pissed and letting people aware of it on several web sights. Maytag, fix this and make it right!
Posted by J daamen on 2013-10-11:
http://mythreecents.com/showReview.cgi?id=110621
Our extended service contract is not being honored by their service department since THEY posted the full renewal amount of this multi unit washer/dryer to two consecutive contract years for the dryer only and dropped the washer. Now they refuse to cover repair services on our washer. With over 8 phone calls of up to 1 hour each to various Maytag departments and their billing department we are giving the go-around. Oh yes, we cal refund you the full amount but you need to do that in writing which may take up to a month or so. Do I believe them??? NO.
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Even Presidents Office Won't Help,Deplorable Customer Service
Posted by Magd on 09/28/2005
INDIANA -- I wish I had read this site before I purchased any Maytag products. Having problems with Washer and can't get satisfaction from Customer Service. I even called the President's office Ralph Hake 641-787-8210, and they could not get me the help I requested. His Rep Carma called me back and said she would help, but in the end she did not or would not. I am back to square one. I have had a tech visit 4 times so far for the same problem, and the last time he came out after completely dismantaling my washer told me he had the wrong part. He wanted to reschedule me again, and I freaked. I had already taken more time off work than should have been necessary. He said he would come out tomorrow at the end of his day. I told him I wanted to be first on his workload and he said he couldn't reschedule his customers. No, but he could do whatever he wanted to me. Apparently my customerness does me no good. I called the President's office and the long and short of it is they could not get me 1st on his workload. I will be last, if he gets to me.
Please do not purchase Maytag products. I have since reported to the Better Business Bureau, where they are already on a list of companies that do not respond to complaints. Please spread the word. I feel sorry for anyone that has to deal with this. Right now I feel sorry for me.............

     
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Posted by CrazyRedHead on 2005-09-29:
What makes you so special that you get to go to the head of the line. Just because you had to take off work, what about the other customers, most of them had to take off work, too. I do understand what it is like to have no washing machine, mine is currently torn apart in my bathroom. But you are no special than the next person. Get over yourself and wait in line like everyone else.
Posted by Slimjim on 2005-09-29:
While it can be frustrating dealing with a malfunctioning unit and the multiple service calls to correct it, sometimes things have to be filed under Stuff Happens. I’m sure his other service calls have “customerness” so your thinking he should bump all previous scheduled tickets for you is unrealistic. As unrealistic as actually expecting the President of a company the size of Maytag to talk to you about a broken washer, or thinking they would respond to any BBB complaint.
Posted by Slimjim on 2005-09-29:
Crazy said the same thing a lot blunter there bizbrain. How come no "sympaty" accusations there as well? You are a true “simplethon”.
Posted by Anonymous on 2005-09-29:
Okay biz, what can you do to help Magd? Tom Kline doesn't work for Maytag. About two months ago I was called and told that I could pick up my car from the shop so I left work early and caught the bus across town to get it. The shop is closed and no car! I 'politely' used my 'customerness' to the manager the next day and got my car and twenty bucks. Stuff happens as Slim said earlier.
Posted by Slimjim on 2005-09-29:
lol, Biz is on the phone to Ralph Hake right now explain how us m3c "regulars" would like it handled.
Posted by Slimjim on 2005-09-30:
The spell checker is a good idea biz. Who gave it to you? Maybe someone who addy doesn't loathe should suggest it.
Posted by Anonymous on 2005-09-30:
Biz, may I be the first to thank you for running off txroad, jumbalaya and vasoftback.
Posted by Slimjim on 2005-09-30:
Excellent point zz. Throw in Dr. Know and biz is actually telling the truth about single handedly getting rid of “4/5ths of that rotten apple gang”. Maybe after he chugs a fifth, he can get around to shutting down that other fifth.
Posted by Anonymous on 2005-09-30:
You notice admin is doing new things now that txroad isn't 'spamming' them anymore?
Posted by Lutie on 2005-10-28:
My 3 year old Maytag Atlantis is headed for the DUMP with the Maytag Dependability Warranty taped on top (it still has 2 more years to go) Timer has been replaced 6 times & is going again.- No replacement on 4th repair because extended warranty negates problems BEORE purchasing extended coverage. Wouldn't you think that MAYTAG extended warranties would EXTEND Maytag's original guarantee? Hot water regulator failed flooding my hardwood floors & causing $2000.00+ in damages. They replaced the failed part, but still wouldn't replace this POSSESSED machine. Finally decided I couldn't afford to wait for it to flood or ruin clothes 3 times more. AND do I really WANT another Maytag? I think not!
Posted by frankchung05232003 on 2005-11-08:
I have the very simmilar case, but with microwave and oven - the technician came 3 times and eventually could not fix the oven door and the door hit on my wife feet and finger each time.

ANY ONE file complaint to Attorrney General? And, How it went??

Please let me know, Thanks!
Posted by Anonymous on 2005-12-26:
Slim and Z, when are you two going to tell your parents about your "relationship?"
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Dud of a machine w/runaround service
Posted by Ollie on 06/02/2005
BOWLING GREEN, KENTUCKY -- My husband purchased a new Maytag washer & dryer for me in June of 2004. I have been a loyal Maytag user for many years. Both these machines gave me numerous problems from Day 1. Bottom line was that they were ruining our clothes! I asked the store where we bought them to come and do a diagnostic. They informed me that Maytag had drastically changed the character of their machines and that I could no longer expect the same quality of service. No repair was even mentioned. Three months later, I contacted the company directly and a local repairman was sent out. He told me the same as the other repairman - basically that Maytag was selling a piece of junk and no repairs would fix it that I just need to get rid of it and buy a different brand. I next contacted BBB with a consumer complaint. I received a call from Maytag Corporate office and told that a man would come out and put on a new pump. Today he came and told me that nothing was wrong with my machine. I had cancelled two appointments to be here. Where does a consumer go when they get a runaround like this? I'm trying the Attorney General next!
     
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Posted by serenity on 2005-09-20:
I owned a Maytag for 25 years. In June of 2002, I bought a new Maytag Performa. In December, 2004 it was leaking oil all over the floor. Two repairmen told me to 'scrap' it because it was a junk model and that Maytag was not the same company. One repair man told me to stay away from Home Depot's Legacy brand because it was junk. He said the only Maytag he would recommend was the Atlantis. I bought a cheap Sears and I like it. They said it would cost as much to dismantle the performa as to buy a new one. Now I am dealing with a Sealy mattress that I paid $1000.00 for. It is giving me a backache. I am really getting fed up with buying large home items and having them be defective. In August, 2005, I bought a Stearns and Foster and the company said it was defective because of sinking in middle. I preferred to replace it with a Sealy and now I am having backaches. I feel like a nut and I don't know where to turn next.
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Poor Product Poor Customer Service
Posted by Joe Eakins on 01/11/2008
MELBOURNE, FLORIDA -- Very Poor Service. I plan to visit every site I can and poorly rate your product and service because of what has happen.

I bought my washer in Sept 07. It stopped working in December. The repair service, "All Star", came out and said I needed a timer, motor and transmission. I waited 3 weeks and had to get one of the parts myself from Maytag. The service was rescheduled for January 10th. All Star came back out and said they were not going to replace the transmission they ordered because it was too difficult and while trying to replace the timer, they broke the knob on the appliance. Upset with the situation I called Maytag and spoke to a supervisor. I explained the circumstances and told them I have waited all this time, they sent out a horrible service technician, the appliance was only 3 months old and should not have all these problems. I explained I already had to take off two days of work and I requested a new replacement washer.

What do you they said. SORRY WE CAN ONLY SEND OUT SOMEONE TO REPLACE THE PARTS. Who cares I have to take off another day of work or that this machine had major problems after only 3 months.

To top that off, when I asked to speak to the supervisor above her, I was told I would have to write a letter. I guess the supervisor's supervisors are afraid to talk to unhappy consumers. As a side note the reason I went with Maytag again, is because my first one lasted 20 years.

I will never buy another Maytag product and plan to submit this information to every consumer review site on the web I can. I hope my efforts with spreading the word about this helps prevent another consumer from going through what I have had to experience. I would like a response to this email so I may post Maytag's answer with my above comment so the consumers can judge for themselves whether or not to buy from Maytag.

     
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Posted by Anonymous on 2008-01-11:
are you sure this "all star" was not A&E service?It sure does sound like their MO.Horrible service,incompetent technicians,having to wait forever to get parts,and service
Posted by qualityappliance on 2008-01-11:
Sorry Steve, this time it doesn't look like we can blame it on A&E, there is a Allstar in that area.

Joe, You have other servicers in your area, go to www.whirlpool.com and find a servicer in your area. As Steve mentioned it would probably be in your best interest to avoid A&E.

It is highly unlikely that the timer, motor and transmission all went bad on a 3 month old washer. After you get the washer repaired be sure to report All Star to whirlpool, ask for contact information for the area field service manager.

Good luck, and sorry to say but there are some worthless independents out there also.
Posted by wpcsrepca on 2008-02-11:
I think it's about time that people like you stop whining about the customer service that one repair man gives you. Do you think you are the only person that's had bad service? People like you must have nothing better to do then sit online and surf from site to site just o slander the name of the biggest appliance comany in the world? Get a life and if you hate Maytag so bad don't buy it anymore. And another thing? did you once ever stop and think about returning the appliance to the store where you bought it? i've heard horror stories about certain retailers who have been selling used or refurbished appliances and not brand new ones. Whats to say that you even got a new appliance from the retailer? And how about the fact that you could have broken the machine yourself? do you have kids? do you know what happens when small items get stuck in the
washer? People do stupid things when they have a warantee. maybe you just need to be more careful with your things? and stop blaming everyone else for your stupidity just because you're bored!!
Posted by Frackiewicz on 2008-07-27:
I have to agree with Joe - Maytag customer service is BAAAAD.

As far as returning the appliance to the store - well, our retailer (Home depot) won't take back our refrigerator without Maytag's approval. We tried. It didn't matter to them that we've already had it "repaired" five times in the first month of ownership - until Maytag authorizes the return, they won't take it back.
Posted by Beth on 2013-07-01:
I purchased the Centennial washer and have not been happy I called Corp after 3 months and asked them to apply my purchase price onbetter washer. I was told no and they would not work with me on another washer. This washer does not clean! I have to wash everything twice to get it clean! I left a kleenex in my pants pocket and it did not even shred! Not happy with Maytag after 40 years.
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Product Registration
Posted by Bantam on 04/06/2007
OOSTBURG, WISCONSIN -- Maytag has created a terrible customer experience for new products owners trying to register their new product. The experience is not what a consumer would anticipate from a high-brand company.

I have upgraded from a Maytag Neptune washer with a lengthy history of product defects, recalls, warranty issues and personal significant investment, to the Maytag Epic Washer. I now have struggled for 5 days to register the product. The website does not work – only notifying the site is not working AFTER investing the time to complete all the information. The concept of :”Website under construction” and perhaps allowing the user to print a warranty form for mailing and a phone number for personal contact was completely overlooked of worse, a decision made that it was not worth the investment for the customer satisfaction/service. I did call the phone numbers available in the owner’s manual and under “Contact Us” on a different web page. The phone welcomes the caller to the Maytag Customer Experience Center. The first thing the caller experiences is a listing of recalls currently underway. Makes the caller wonder if Maytag is a good choice. The interesting part is ALL callers, existing and potential customers hear the recall list. If this is not a clear signal to run the potential buyer would have to very, very loyal to Maytag or ….. After the recall listing is complete the caller is offered a number of “options” which finally lead to product registration. Selection the registration option has lead to over a dozen disconnects. If a customer service agent does answer you are provided completely new phone numbers to call – because the Maytag Epic is really a Whirlpool product and Whirlpool needs to complete the registration. So after 4-5 minutes of listening, pushing phone buttons, and experiencing frustration in the Maytag Experience, you can call a new number.

Best of luck to any new Maytag customers. The brand is in transformation and the competition will certainly be leveraging Whirlpool’s and Maytag’s weaknesses. Brand loyalty will mean very little after the Maytag Experience, at least for Maytag.
     
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Posted by Slimjim on 2007-04-06:
Don't bother registering it. Keep your receipt in a safe place and you can always prove when you bought it for any warranty work. When I was nthebiz, if a customer had a failure and it was just out of warranty, we usually could get it covered BECAUSE they didn't register it. The manufacture could only go by the date we provided as the sale date. Of course, this little perk only is as good as your retailer is willing. The down side is you will not be notified of any recalls.
Posted by grandma005 on 2007-04-06:
Isn't this dishonest?
Posted by Slimjim on 2007-04-06:
Technically, but the manufacturers usually off the record would not gripe about covering a warranty call for something maybe a couple weeks out if it will boost customer satisfaction, in comparison to the bad feelings created if the customer foots the bill. It just can't be in black and white out of warranty, as in the date of delivery on registration card on file. We are talking a very small window beyond the warranty period, like a month or two at best.
Posted by SilverWngs71 on 2007-04-06:
However be careful IF you do not have the Date of Purchase and cannot find it, the date of invoice may be used. Or under Whirlpool the Serial number gives the approx week the unit was made and that date is used.


*** Slim you a bad boy, Just Kiddin :)****
Posted by Anonymous on 2007-04-09:
Slim, that's ridiculous. Obviously, you only delivered appliances.
Posted by Slimjim on 2007-04-12:
Considering the only experience you have with appliances is the pile rusting out on your trailer's lawn pirate, I'd say then I'm one up on you. When a thread whose topic is panhandling comes by, then we'll let you take the floor, OK?
Posted by getoffslimsback! on 2007-05-12:
I, for one, appreciate Slim's honesty and assessment of the situation from a consumer POV.

C'mon people, don't give the man grief ... let's be positive when talk of retailers helping out affected consumers when dealing with large corporations comes forth. Jeez.

I registered just because some people don't know a good thing when they see it.
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Don't Buy
Posted by I will never buy another Maytag on 05/14/2007
SAN DIEGO, CALIFORNIA -- We have had our Maytag washer for less than 3 years and this is the second time it has broke. By the time we get a new "coverage package" and pay for another repair man to come fix it (again), we could have a new washer altogether. If you are thinking of spending the extra money on a Maytag because the older machines would last for 20 years, don't!!!! These new machines are crap.

I will never buy a Maytag again!

     
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Posted by DebtorBasher on 2007-05-14:
It's sad that a company that had pride in their products years ago, no longer have that pride with the newer generations taking over. Maytag used to be the best...but like I said, since the Maytag repair guy died and was replaced, it's just not the same...I'm sure this new Maytag repair man has ALOT of work to do.
Posted by Anonymous on 2007-05-14:
Most "NEW" stuff has a built in destruct mode so the life span is only a few years, they think this is the way to sell more.

What a world!
Posted by Anonymous on 2007-05-14:
I don't recommend extended warranties to any of the people on my trust list.
Posted by Anonymous on 2007-05-22:
the "SAV" washers were total junk.They arent even being made anymore.The cost to do a "triple lip seal" out of warranty can exceed the cost of the unit.
Posted by Julie1012 on 2007-06-01:
I had my Maytag washer looked at today. The service man put it on spin and immediately knew it was the triple lip seal and said it would cost $200 in labor alone. He said this is a common problem but Maytag won't do anything about it. I bought mine at the end of 2003, it started leaking and making a horrible, very loud noise when spinning about 5 months ago and has just gotten worse. I also thought Maytag was supposed to be a good company. The guy today told me Maytag has had trouble for quite a while and was bought out by Whirlpool last year. Guess that's why nothing is being done about this problem. Whirlpool can say they didn't have anything to do with the design of the washer and are not liable. Cowards. If anyone is interested he also told me how to identify which Maytag washers are Whirlpool inside. The front panel is solid and wraps around the sides in one piece. As opposed to the one I have now which has a divided panel (top and botton) on the front and does not wrap around the sides. I told him I didn't think I'd buy Maytag again. He said if I wanted a washer to somewhat match my dryer, the new washers are very good. But I have no respect for a company that does not stand behind its product. Especially one that brags about how great they are in their commercials. Of course, now its Whirlpool and even if I like their products I won't buy them.
Posted by Former, so-called Maytag employee! on 2007-06-05:
In case you people aren't aware. This whole Maytag dishwasher recall affair is being handled in the most slipshod manner. What I mean is that the number you call for the recall line is not only answered by the most unreliable automated system, but is simply routed to a call center outsourced by Whirlpool, who now owns Maytag, where the employees of these firms are given less than 3 days training on this issue. To make matters worse, with that 3 days of training they are only scripted in portraying the role of supervisor, not having anything to do with Maytag in reality. That is why the recall campaign is so chaotic, because the tele-reps you speak to after being on hold for so long are not thoroughly trained to answer questions and complaints, yet they (we) are only reading scripts on a PC monitor. Supervisor?! Just a facade folks! That is how most of these issues are being handled, and that is why parts ordered are either misplaced or never placed in the first place. Forget about warranty coverage and customer service, you are only being transfered from one call center to the next in an endless loop of hold times and poorly trained representatives.
Posted by rhaak on 2007-06-08:
Maytag SAV Washer, three years old, triple lip seal leak. Fixed myself (big job). Hub showed signs of lack of or no lubricant form the factory. This is not your old Reliable Maytag machine. They are just "banking" on there History. That will change soon with the equipment they are currently shipping with the Maytag Name!!!
Posted by Anonymous on 2007-07-02:
SAV maytag washers were totally crap. don't repair it, just get a new one, period. even with warranties you will spend a lot of time without the washer. even if you get the "triple lip seal" fixed, the "milkstool" and its "bearing" can go bad too, not a good price to pay
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Maytag Washer Nightmare
Posted by Sakey41 on 07/24/2013
POTSDAM, NEW YORK -- I bought a Maytag washer from Lowell's almost two years ago, and I have been having problems with this washer ever since. This is the second repair of this washer. Maytag advertises that you will have peace of mind that Maytag will fix your washer 24/7 if your washer breaks down under their extended service warranty. what a bunch of s***.

I called under my plan and they will not even try to have a "service provider" fix the problem. They tell me that they can't find a service provider in my area, why did they sell me this warranty if they don't have a service provider in the area? Also, I got this washer fixed the year before by one of their service providers, but they seem not to have one this year.

I've complained to just about everyone you could complain to and I am getting no where. I am seriously considering a professional complaint service to resolve this problem.
     
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Posted by Valerie T on 2013-09-17:
How do I start, We bought all new Maytag appliances when we remodeled our home. We purchased from Home Depot as well (Talent, Oregon). The fridge,Stove, Washer, Dryer, microwave. The first to give us problems was the Fridge. I noticed that there was water coming out the bottom. I opened the freezer drawer and there was ice on the bottom. It was so full that when the water was leaking out it was draining out to the floor. I called and they said because we did not purchased the extended plan they would not cover the repairs. So I did an internet search and found the president of the company's email address and threw a fit. They sent someone out to fix it, Here we are not a year later and it is doing it again. On top of it all the new Washer we bought is not working. It is not cleaning the clothes and it is not draining out the water. We have to barrow a friend's washer which is 25 years old. We took our new one out and it is sitting in the garage, I called and got the same story, "Sorry the warentee expired and there is nothing we can do but, If you pay 400.00 to get an extension we can fix it". Are you kidding me I responded, I have our old appliances that have been in the house we bought 16 years ago and they are still working, We upgrade and every thing is broken within 2-3 years. Needless to say I am so mad at Maytag and will never buy their products again. Now I have to waste my time emailing my complaints to get my appliances fixed again..... So my advice to you is do the same go to WWW.Maytag.com write an email like I did tell them you will spread the word to all you know that Maytag does not stand by their products. Good Luck
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Bearing on Maytag Washer Bad
Posted by Alfredo_ortizjr on 07/10/2013
SAN ANTONIO, TEXAS -- I bought a washer (MHWE450WW01) and less than two (2) years later the bearing $$$$$ goes bad. I was first told Maytag will pay for parts and I will pay for repairs. I am okay with that. Then the story changes and Maytag will only pay for certain parts and my total bill is close to $900.00. This is not supposed to happen so soon. I am better off buying a new appliance and it certainly will not be Maytag or Whirlpool.
     
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Posted by Old Timer on 2013-07-10:
Watch out for LG and many other front loaders. After a few years the bearings fry and no one wants to step up to the plate. $600 - $1,000 to repair on units that did not even cost that new. They are pushing their disposable appliance programs.

Solution to problem? Pay for over priced warranties or buy very basic durable top loaders like we grew up with.
Posted by BigAl on 2013-07-12:
Paying for overpriced warranties is not a solution. If people actually read these warranties they would never buy them.
Posted by MnBob on 2013-07-25:
Actually, changing the bearings is not very difficult for someone with mild mechanical skills. But I recommend using better quality bearings than Maytag would give you. And packing around them with water repellant grease such as lubriplate to slow down the penetration of water past the seals. I changed my bearings for about $100 and now you can't even tell it is running!
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