NEW YORK -- Save yourself a huge headache and a ton of money - stay away from Maytag's washers and dryers. I have had nothing but issues with my 9000 series units almost from the very start. When they were under the extended warranty it was more of a nuisance than anything but once we that expired and it didn't seem to make sense to renew on machines over 5 years old we dropped the contract and assumed that since all the issues had been already repaired what else could possibly go wrong?? Plenty.
We were able to replace the washer's pump on our own, driving 1 hour each way to pick up the part and spending over $100. Now the dryer's hinge snapped which makes it next to impossible to get the dryer to run, so we spent another $65 on the hinge, only to find out that the dryer still won't run and now we have an F01 code! We do some research and come to find that it's the control board. Sears can have it shipped to us! Great... for $250. Oh, wait, they'll drop the price to $200!
Well, unless they want to drop it another $200 I'm not wasting another dime. What a shame that I spent over $700 on each machine and another couple of hundred for extended warranty and now I'm out nearly another $200 for parts. (Thank goodness I didn't have to pay for labor!!) HUGE pieces of junk, never again will I buy a Maytag and at this point I'm a bit PO'd at Sears for selling me this junk, and even angrier at myself for getting rid of my plain old no bells no whistles Kenmore. P.S. - wish I could give this a "0" star rating instead of a "1" which is the lowest.
ST. LOUIS, MISSOURI -- The bearing is broken in my front load washer model MHWE300VW00. Initial estimate is $900 to repair BUT the bearing part is not available until 2/2/2016 (in another 4 plus years!) per the Marcone Parts Company which is the official Maytag partner. So my machine is only 6 years old, cost over $900, and a main component is not available to repair. I spoke to customer service representative and supervisor. Even though the expected life is supposedly 14-16 years (ha!) and my machine only lasted 6 and there is no part available to repair, the best they can do is give me discount to buy another machine.
Pretty sure I don't want to spend any more dollars with Maytag, which it seems is a popular result. I would like to see their advertising "bored" repairman challenged and be forced to remove. It seems the repairman is bored because either the repairs are cost prohibitive or in my case, not even available. No one wants to continually repair their equipment at additional costs! Too bad customers are forced to purchase a new machine, but it does not seem they are looking to use Maytag again. Eventually the bad reputation will catch up and the "commercial" image will not be possible to fool the customers.
Nothing but issues since first purchased brand new. Once an F21 error code kept coming up, we googled the fix since our warranty had run out and was too costly to renew. Purchased a new pump for $100+ and it seems to have fixed the problem since all other quick fixes didn't help (cleaning filter, flushing hose, making sure the end wasn't too far into waste pipe etc), and found out pump has been updated by Maytag many times. I believe it should have been a recall.
VICTORIA -- I have had my Epic Z washer for about 2 years. I will try to refrain from the profusion of profanity that I would like to spew regarding it and try, instead, to stick with the issue which at present is the most annoying and perplexing.
I have had the washer repaired so many times for so many different problems that the insurance company eventually refused to pay for for any more repairs - offering me a small 'lemon buy-out' as they termed it as the cost of repairs had exceeded the price of the washing machine. This was after two of the hoses - one interior and one exterior had each simultaneously sprung leaks that resulted in my having to do a major clean-up and having to replace the living room ceiling below the washer.
According to the repairman, the interior hose looked as if it had been crushed prior to installation. He replaced it and suggested that I keep the old one (which I did) just in case. It also cost me the price of two visits from the plumber as it was he, not the repairman, who eventually found that it was the machine and not the plumbing causing the leaks.
Well, so I have a lemon. I hate, despise and detest the damn thing. My biggest problem now is that I cannot get rid of the soap suds in the laundry - and I am allergic to soap. This rinsing deficiency has been a problem in the machine since day one. I use only drops of detergent- nowhere near the recommended amount.
I've tried several HE detergents. I've tried washing soda. I've tried vinegar in the rinse-all to no avail. I use 'Afresh' at least once but often twice a month on the 'clean washer' cycle. I now have to wash every single load up to eight times to get rid of all the suds. I've pestered the repairman about this issue each of the 8-9 times he's been here and he has no idea what is causing it. Have you any ideas?
SAINT PETERSBURG, FLORIDA -- Bought the beautiful set for $1700.00 and all they offered was a 1 year warranty!!! Now I know why! They should be ashamed of themselves! I am single and live alone. Do light loads maybe two or three times a week. I will never own another Maytag product again! Had washer repaired multiple times within that first year and now three years later the bearings have gone out on the washer requiring a repair more expensive that the washer cost new! Why would they sell something so crappy? NEVER AGAIN! Any washer or dryer you charge over $800 for you should have more confidence in than to only warranty for a year!
CHARLESTON, WEST VIRGINIA -- Maytag model mhwe450ww01 - Bought machine in 201.1 Six months into the operation, had to have Maytag replace the drum and again 4 or 5 months later. It's now 2014 and guess what, it's down again for the third drum and bearing replacement. Called Maytag and e-mailed and found that they could care less. Good news is I bought service contract with machine only to find out that a three week wait is good service from A&E service (Sears). Try a laundromat with clothes from 7 kids for three weeks could have bought another machine. Need to be recalled from Maytag.
MODESTO, CALIFORNIA -- Control panel went out on 8 month old Maytag Washer model MHWE950WW01. Parts are no longer available. Washer has been discontinued. (Maybe because it sucks. They replaced the entire drum/tub at 2 months) After 3 months of waiting on hold and for them to call back, Maytag finally agreed to send a free replacement washer under warranty. I wanted a matching dryer, so I had to pay for it. They will not let me keep the dryer purchased with the broken washer. So I had to pay for 2 dryers. Have been waiting 6 months for the replacement washer.
They charged my credit card and sent the matching dryer at 5 months. Have made more than 10 phone calls with waits of 30-70 minutes before talking with someone. The department I need to talk with is never available and they will not give me direct line or email. They are not calling me back or sending the washer.
Getting close to retirement I decided to upgrade all of my appliances in the home. Maytag washer and dryer, refrigerator, dishwasher and glass top range with convection oven. Boy was I in for a rude awakening! The washer bearings went out and had to be repaired at a cost of $400. Had to put in a new ice maker in the refrigerator and that cost me $125. The oven is not working properly. Now the bearings went out of the washer AGAIN! All of the appliances are not over 3 - 4 years old. I will NEVER purchase another Maytag product. Period! The company offered no recourse for my problems. Customer service is a joke along with the quality of their products.
SAN JOSE, CALIFORNIA -- I purchased a Maytag washer in Oct 2013 and almost straight away it had issues with the "door locked" light flashing on the front of the washer even when the door was open. I contacted the company and they told me to unplug it and start over... and admitted themselves this was only a temporary fix. I asked them to replace the washer as it was brand new but they refused. The washer also leaves powder in the dispenser and over the clothes - a fault that has been reported by other customers.
They suggested this was my fault by leaving the powder box under the sink... which I don't. Their customer service was appalling and their inability to resolve a problem on a brand new machine has left me feeling angry and ripped off. This washer cost over $750. I will never buy Maytag again.