Maytag Corporation Consumer Reviews - Page 7

NAPERVILLE, ILLINOIS -- Our Neptune 5500 washer quit working after 6 years. The repairman said we needed a new circuit board, but would have to buy a motor/circuit board kit. The cost was nearly $500 but the annoying thing was that our motor had a 10-year warranty. The repairman suggested we talk to the manager. We've been doing business at that store for 20 years. Thought we would get a reasonable reaction but were shocked when the dealer was rude and insulting. Also found out our washer has been part of a class action suit and we were never notified. Lots of problems with this machine. Maytag quality has really declined, and the service is horrible.

CORAL SPRINGS, FLORIDA -- Purchased in May 2005. By December 2008 it is ready for the dumpster. It started making a lot of noise, the rinse cycle would not work, so the tech came. He replaced the belt and gasket, the belt is so hard to get to, he HAS NO CHOICE but to replace the gasket at the same time. It had the same problem within a day, rinse cycle still not working. So he replaced the timer. None of this was covered under the warranty (surprise surprise).

A month later I smelled smoke. There was water all over the floor, now I find out from the tech there is a leak in the top seal, large and very serious. Of course, not covered under the warranty, tech said it will take around $160 in parts and 3 hours of labor, major job. Not worth it so his advice? "Dump the piece of ** and consider a Whirlpool, between $300 and $400 easy to fix, better value for money."

I cannot believe a washing machine in moderate use only lasted for 3 1/2 yrs. Customer Service at Maytag, finally offered us a 15% cash back if we buy a Maytag or Whirlpool machine. The reason I bought this machine was because it was recommended to me by Consumer Reviews. Guess I won't trust their opinion again!

TEXAS -- My Maytag drying center stopped dying in its 3rd year of use. I called Maytag and was referred to a company in San Antonio named "GeneraL Services" appliance repair. The technician arrived on time and quickly assessed the problem. He told me that the part would take 3-4 days to get. After that time I called the company and asked about the part. I was informed that the part would take at least 2-3 weeks to get! I asked if the internet would help and was told NO!

I ordered the part over the internet, received it in 2 days and I installed it myself. The dryer works great. The repair company called me after 7 weeks to inform me that the part was available. The "lady" asked if I still needed the repair, when I said no she immediately hung up! I contacted Maytag regarding this poor service experience and several weeks have passed without a word from Maytag. A $1500.00 dryer should rate a little better respect and service.

NEWTON, IOWA -- Whirlpool bought and took over the Maytag Corporation and is now the proud parent of the products and services that most people used to be able to rely on. As an ex-Maytag employee and current retiree, let me assure you that Whirlpool is treating the retirees of the founding Maytag company as bad as some of their own current customers.

After agreeing to continue to pay our union negotiated benefits that was to cover us for our lifetime, Whirlpool has now opted to file a lawsuit in an attempt to make many drastic negative changes to our coverage. If Whirlpool treats their employees and retirees in that fashion... what makes you think they care about your purchased product and your experience as a customer?

I bought some appliances from Maytag corporation in Mexico. They gave the worst customer service I have ever experienced. I was forced (because they never answered my e-mails nor my phone calls) to cancel my order. Now they don´t want to give me my money (USD $6,000.00). I have this debt in my credit card, and I can't pay it. This is a nightmare. Please, be very careful when you buy something. Sometimes, even when we think we are making a deal with a good company, we find out they just want our money and they are not willing to provide the service they promised.

BAY AREA, CALIFORNIA -- I read with interest the reviews provided on the site, as a preparation for purchasing a commercial washer. To my GREAT surprise, the finding of customers views are extremely negative on many products, as well on the service itself, that my decision to purchase ONLY Maytag has been put on hold, and decided to investigate the worthiness of other manufacturers. The fact that a manufacturer disregards consumer's complaint about a faulty product, regardless whether the product is within or without the Manufacturer's warranty, is the a great degree, disheartening.

It is unconceivable to even think, that a manufacturer which considers its product to be of a quality, would not honor its own product, just in order to keep the reputation that has been acquired over a long period of time, just to lose it in a relatively short one. As the phrase goes: It takes a lifetime for one to build own world, just to lose it in a minute.

NAPERVILLE, ILLINOIS -- Purchased (a former customer) washer and dryer from Dependable Maytag in Naperville (an independent family own business) as opposed to a large chain like Home Depot. The purchase took place on December 31, 2007 and had to select floor models because of needed delivery on that date. The guarantee floor models were delivered with no manuals. Later that day we noticed that the dryer door did not close properly. Maytag repair man came on 1/3/08 to check it and confirm that the door needed a new hinge and also reported that the control buttons were indented into the panel and recommended a new panel.

I called the owner Rick that evening and advising him that our preference will be get a new dryer. He indicated that they require a 20% re-stocking fee. He then proceeded to confirm that he will replace the panel (even after stating that an obvious manufacturing defect was caused by us after using the dryer two times!!!) and hinge and that the dryer will be fine after that. To our surprise, the Maytag repair man showed up today and stated that Rick cancelled his recommendation to get a new panel. This situation WILL MAKE US THINK 3 TIMES before we purchase anything at an independent Maytag supplier.

This in our opinion is lack of CUSTOMER CARE and misrepresentation of Maytag. Our desire is to return the washer and dryer to Dependable Maytag and not to make the same mistake again of using an independent and dishonest Maytag distributor.

SASKATOON -- This refrigerator has been a headache since new. In 4 years we have had to replace the evaporator fan (the fan in the freezer compartment) 3 times. That's a total of 4 fans in 4 years. One replaced under warranty, one I paid the part, and after a fierce telephone fight of about 10 calls, Maytag paid the labour. Yeesh!! What junk. Now it has happened a third time and guess what? They will not do anything about it. "Sorry. It's off warranty." Not only that. The new Whirlpool customer support system conveniently lost all of our purchase history.

After buying 5 appliances at one time you'd think they would care? NOT. That is the biggest problem. There is no one at the customer support line that cares. PERIOD! And no upper managers that care. PERIOD!!! My advice to anyone--do not purchase a Maytag or Whirlpool anything!

GREENFIELD, TENNESSEE -- For what it's worth... Maytag was always considered "Top-of-the-line" when it came to overall performance and "quality." I "was" a devout Maytag consumer; however, the last appliances I have bought were anything but good quality products. Actually, the word that comes to mind is: CRAP! I recently had to replace my Quiet Series Dishwasher (that was anything but quiet) because it quit working and would have cost as much to fix it as it would to buy another one.

And now it is my Maytag Quiet Series dryer that has decided to just quit. These appliances were only 2 years old. I must say that I am very disappointed in Maytag and I will not buy Maytag products ever again. After reviewing other complaints, it is obvious that there are many other consumers that feel the same way I do and this product is losing hundreds of thousands of dollars in revenue. Have they forgotten about Word-of-Mouth?!

SAND SPRINGS, OKLAHOMA -- I had the exact same problems and others with my $2300 Ice2o as the previous poster. Maytag has the worst customer service ever. I have gone without a fridge for over 2 months and they refuse to do anything to help. The Maytag men that they kept sending out were all baffled and after 4 visits I finally looked up the problems on the internet and told them what they needed to replace. The 5th visit 3 weeks later brought another part that was bad. Another 3 weeks and another bad part. The 3rd part was a charm but this was not worth the trouble.