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Posted by Pagstars on 07/06/2003
MASSACHUSETTS -- I bought my 2002 Nissan Maxima last year from Nissan of Natick in Massachusetts. Two weeks ago, I was driving home from work and my "Servce Engine Soon" light came on and my car started to slow down and then stopped moving. Fortunately, I had enough time to pull over before the car had broken down. Nissan does not have 24 hour Roadside Service so I had my boyfriend call his AAA to get a tow truck. I was really upset because this car was only a year and a half old, and this should not have happened. So the following morning, I called the service center to let them know why my car was there. They told me they would get back to me later after they do some tests but they were really booked that day. I spoke to them later that day and they told me they could not finish the tests until tomorrow, but they think it is the throttle control. I asked about a loaner car but they said the loaner cars were booked until the end of July. And Nissan only paid for rental cars if I had bought the extended warranty but I didn't buy that. I called them the next day and they still did not finish the diagnostics. I called them again the day after around closing time (on a Friday)and they told me that it appears to the engine control module but they need to run one more test to finally determine what it is wrong with my car. They left me a message on Monday and said that it is definitely the ECM and they would need to get a part overnighted. So basically, they had my car starting Wednesday morning to get it tested and repaired but it took them until Monday to finish the diagnostics. On Tuesday, I called again (they called me twice during this whole crisis), and they told me that they had overnighted the wrong part and they would get the right part and hopefully it will come the following day. I called again on Wednesday and Thursday but the part still had not come in. Friday was the 4th so it was a holiday, which meant I would not get my car until Monday. This means my car has been in the shop for almost 2 weeks, and I had absolutely had no car to drive. I had told them that I really needed my car back asap because I was to go on a road trip for that weekend, plus it was an inconvenience for me having to wait for rides to work. I rely heavily on my car and they could not even provide me with a loan car to drive. I had to call the service center everyday. They told me they would get back to me, but I was the one who had to pick up the phone to call them to check the status on my car. They kept telling me that they gave me an option to rent a car, but why should I spend more money when I am spending a hefty payment on a new car I had bought last year. Needless to say, I have no car to drive right now and it has been almost two weeks. I am so irate with Nissan and the service center people. The service is awful!

     
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Posted by Anonymous on 2003-10-09:
I found out Nissan didn't have roadside service when my2003 altima didn't start and it cost$60(aaa)to tow it in.Isn't this something that should be standard on a new car?Sure it was a cold morning,but my aerostar with 103 thousand started right up.My car also did not start when I was at my house,76 miles from a nissan dealer.I called them on my cell and was told to hold the throttle to the floor because they flood,and to use my service key because the chip in the key may of been faulty.So, my next car will probably be one that has roadside service as standard,and i won't have to spend extra for it.And it will probably be a ford again as the ford dealer always has a new car as a loaner for service.
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Awful service
Posted by Pagstars on 07/06/2003
MASSACHUSETTS -- I bought my 2002 Nissan Maxima last year from Nissan of Natick in Massachusetts. Two weeks ago, I was driving home from work and my "Servce Engine Soon" light came on and my car started to slow down and then stopped moving. Fortunately, I had enough time to pull over before the car had broken down. Nissan does not have 24 hour Roadside Service so I had my boyfriend call his AAA to get a tow truck. I was really upset because this car was only a year and a half old, and this should not have happened. So the following morning, I called the service center to let them know why my car was there. They told me they would get back to me later after they do some tests but they were really booked that day. I spoke to them later that day and they told me they could not finish the tests until tomorrow, but they think it is the throttle control. I asked about a loaner car but they said the loaner cars were booked until the end of July. And Nissan only paid for rental cars if I had bought the extended warranty but I didn't buy that. I called them the next day and they still did not finish the diagnostics. I called them again the day after around closing time (on a Friday)and they told me that it appears to the engine control module but they need to run one more test to finally determine what it is wrong with my car. They left me a message on Monday and said that it is definitely the ECM and they would need to get a part overnighted. So basically, they had my car starting Wednesday morning to get it tested and repaired but it took them until Monday to finish the diagnostics. On Tuesday, I called again (they called me twice during this whole crisis), and they told me that they had overnighted the wrong part and they would get the right part and hopefully it will come the following day. I called again on Wednesday and Thursday but the part still had not come in. Friday was the 4th so it was a holiday, which meant I would not get my car until Monday. This means my car has been in the shop for almost 2 weeks, and I had absolutely had no car to drive. I had told them that I really needed my car back asap because I was to go on a road trip for that weekend, plus it was an inconvenience for me having to wait for rides to work. I rely heavily on my car and they could not even provide me with a loan car to drive. I had to call the service center everyday. They told me they would get back to me, but I was the one who had to pick up the phone to call them to check the status on my car. They kept telling me that they gave me an option to rent a car, but why should I spend more money when I am spending a hefty payment on a new car I had bought last year. Needless to say, I have no car to drive right now and it has been almost two weeks. I am so irate with Nissan and the service center people. The service is awful!
     
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Posted by ian on 2004-03-09:
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IPDM Intelligent Power Distribution Module
Posted by Kathleen1 on 11/12/2009
Be careful when buying a Nissan! I first purchased a Nissan Exterra and when the dealership could not get the ABS system to keep working, they traded me for a new 2005 Nissan Frontier LE.
Yesterday the truck cut out leaving me stranded on the freeway several times, the last time with a diesel right behind me.
I was able to restart and barely got to the closest repair location from there. After testing all afternoon yesterday and today, they finally figured out it was the IPDM.
The part is not available anywhere, due to so many consumers needing it. Japan can not keep up with orders and it could be as much as a month to get the part- and the truck does not run without it! There should be compensation for this inconvenience as well as a recall due to the many of us who are stuck with no vehicle to drive due to the faulty design on the system.
I am stuck now, no car, little money and nothing anyone seems able to do. Nissan Corp representative simply stated "what can I tell you, it is what it is." Awesome customer service. Any suggestions for me? This could very well cost me my job as I am in outside sales in an area with very little work available. Wonderful.
     
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Posted by Jim on 2013-07-21:
I too have the same problem with my 2005 frontier. Except I first paid to have the Catalitic convert replaced, $1200, fuel pump and fuel gauge sender $800.00, ICM replace $280.00. After all of this Truck still stalls while driving. Luckily I have always had a place to pull over and wait for it to restart but one of these days I will not and be involved in a bad crash.
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Rusted out Nissan Frames and Undercarriages
Posted by Fightnissanrust on 11/01/2009
Do you own a Nissan with rusted out frames and undercarriages? We have started to TRY to get some help but it will take all of us to ban together to try to get something done. We have filed a complaint with the NHTSA (National Highway Traffic Safety Administration) and the ODI (Office of Defects Investigation). If enough of us register complaints and this organization can determine a pattern of the same thing happening to numerous people on numerous trucks they can deem it a defect, if an investigation is opened and a defect can be determined they can force Nissan to issue a recall. Please contact us today for full details. We own a 1995 Nissan XE pickup, started rusting at the age of 8 with low 60's mileage. This is only an attempt to try and resolve this issue but if no one complains to the right place nothing will ever be done. It's only a 5-10 minute phone call. Thanks in advance. fightnissanrust@live. com

     
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Posted by Anonymous on 2009-11-01:
Sorry to say, but Nissans (first Datsuns) have been doing this since at least the early 70's. It's a particular problem in the northern areas where salt is used on the roads in winter. Unless Nissan had a warranty on the vehicle that promised it wouldn't have rust at the age of 8 years, they're not on the hook for it.
Posted by GenuineNerd on 2009-11-01:
A 1995 vehicle would be 14-15 years old now...if the vehicle is used in an area where salt is used on the roads in the winter, rusting is inevitable. I doubt it very much if Nissan would be able to do anything about your rust problem at this point. If the rusting happened on a vehicle, for example, 4 years old or newer, then there will be some concern. But by 8 years or older, rust will start to get in, and rust can be dangerous when it hits a frame, a strut tower, or any body support structure. Most people would sell or junk a vehicle once the rusting becomes severe.
Posted by Anonymous on 2009-11-01:
Where do you live and what conditions are you driving your vehicle in?
Posted by Ytropious on 2009-11-01:
My car is 16 and no rust as of yet BUT it did spend most of it's life in Southern California. It's only been up north for 2 years. I baby the crap out of it. My mom's 11 year old Ford just started rusting around the wheel well and she gets it rustproofed! Point is, rust is a fact of life if you live up north, and I don't really fault Nissan here.
Posted by Critical_level2 on 2009-11-01:
I had the back seat finally fall through the floor of my Pathfinder. It is a 91 with 263K muiles on it. I was waiting for it to happen, becuase in PA they salt the crap out of the roads, even if it is just flurries. Rust happens, as my pathfinder is being eaten away by it. It is almost 19 years old so I was expecting it.
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Nissan In New York Of Garden City Are Very Rude An Inconsiderate
Posted by BGari on 07/02/2008
HEMPSTEAD, NEW YORK -- Keep in mind I drive a 2008 Nissan Pathfinder that drove beautifully before the 1st of July... Hello I am writing to share my disgust about the service department at Nissan of garden City NY. I dropped my car off yesterday to be reviewed for a clapping sound on the right front passenger side of the vehicle. I dropped it off at 8:45 a.m. approximately. I wasn't advised that it was ready for pick up until 4:45p.m.

When I pick up the vehicle I was told there was a problem with the front emergency brake cord and that the problem was resolved, but when I drove the vehicle off it had given me more problems than ever before. This vehicle started to give off a vibration where as it didn't feel like the wheel were stabilized or balanced properly.It drove like the mechanic took the weights off of them in order to cause the ride to be uncomfortable. I am extremely extremely up set right now. I noticed the uncomfortable ride after I pick my 2 year old up from day care and the last thing I needed was for to lose control on the parkway an get into an accident as a result.

Livid and all I bought the vehicle back to the dealership and what does the assistant manager tell me it was something I must have did before I bought the vehicle to be serviced. This gentleman wasn't very customer service oriented at all in fact he was very rude and non sympathizing. The manager mike tells me it's the tires. I know it's not the tires because I just bought this truck brand new last October. I feel like I have been profiled and disrespected because I am a young African American man who has been stereotyped and labeled. When in fact I am very educated I have a college degree I have served my country in the U.S. military and I am now serving my city as a police officer. I am not looking for any handouts because of my accomplishments, but I need you to understand that I have been totally screwed over by your service department. .

If this problem was fixed then I would not be writing you about it right now. I have no reason to make any false statements against your company but I sincerely feel I have been bamboozled unnecessarily. I have written the Better Business Bureau about this matter, ABC, NBC, CBS, News 12 Long Island and every other outlet available to let this region know that I have been screwed over by your service dept.

Again I am not looking for notoriety or a free handout but I think the right thing to do is restore my car to the ride I experienced before I left the dealership yesterday morning. Thank you for your time!
     
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Posted by dan gordon on 2008-07-02:
do they only screw up cars if your black? You lose instant credibility. It seems there are a few posters on here that use the race card. What about the other poor slobs that get bad treatment. Whats their excuse?
Posted by Aerocave on 2008-07-03:
First of all, drop the "race card" as dan stated and throw out your unrealistic and ridiculous threats of bringing TV stations, CNN, congress, or whoever you think is going to help your cause. You need to contact the General Manager in a calm, professional manner and explain the situation...this will be much more effective and probably get the situation handled.
Posted by Anonymous on 2008-07-03:
What did they do that specifically made you feel as if you were being targeted for being African American? I believe racism exists but I hate it when people just assume racism is the reason they were treated poorly -The fact that your car was not fixed is not evidence that you were being singled out - as Aerocave said, you need to go back to Nissan and ask to speak to the manager.
Posted by Anne1668 on 2009-03-15:
You have not been Bamboozled, this is the Nissan Service we all got have every corner of the world.....Nissan is Junk, and the customer service is horrible they are all programed like robots to say the same things over and over again....they are ripping off customers with the vehicle and the Service charges....never again for me..Honda or Toyota the next time for me....Sorry for your pain
Posted by Anonymous on 2009-03-15:
Unfortunately, this dealership probably treats everyone the same--badly. And, apparently, they do inferior work, too. I would definitely talk to management and try to get the problem resolved.

For future repairs, I would find another repair facility--it doesn't necessarily have to be Nissan. The AAA always has a list of recommendations for good mechanics/auto repair facilities, if you happen to be a member or know someone who is. As long as you keep repair records (for warranty purposes), it doesn't matter where you have the vehicle serviced. Hope you are able to get this problem resolved to your satisfaction.
Posted by Anne1668 on 2009-03-16:
WOW Thanks for the feed back....I have been reading Blogs from all over concernning other folks who have had issues with Nissan. We are (all) being ripped off, and I agree, we are being charged outrageously for warrenty checks that should be free, (exception oil changes). All I can say is do not purchase a Altima, 2008-----they are loaded with issues, and the Muranio has seat issues, the seats actually snap off the tracks....not a good thing..
Again,
Thanks for your support
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Nobody wants a lemon even nissan
Posted by Jbeez on 06/05/2007
VALDOSTA, GEORGIA -- I purchased a 2007 nissan 350Z in March. I was very impressed with the car for the first 1,000 miles especially since I traded my 04 350Z for this one. I have always been a big nissan fan and have purchased three cars from them to show my loyalty. This is no more!!!! I started having problems with the clutch pedal 2 weeks after I got the car. The pedal started losing pressure one morning and by the end of the day almost all pressure was gone and the ability to put the car in gear diminished. I made it to Griner nissan in Valdosta GA, where they attempted to bleed the clutch system which was not working so they ordered a master cylinder and replaced it which took 6 days. I got the car back and everything seemed fine until I drove home from work the next day and found myself coasting into the garage at 2 in the morning because the pedal pressure went out again. This time nissan tells me "well if it is not the master cylinder it must me the slave cylinder" which was re-designed in 06 as an internal slave within the transmission.(smart move nissan). The part was back-ordered and they did not know when the part would be in. After 2 weeks of waiting for this part I called nissan consumer affairs which I might add is completely worthless. I talked to several people on the phone and they were complete robots with no intelligence. It takes some sort of skill to handle angry consumers. The Regional manager finally called me a week later because he was out sick and no one bothered to handle his cases. He said they would do what they could to get a part for my vehicle and also they would compensate me for the time it was down. Nissan said they would give me 2 months payments or buy my car back. Well May 18th I got my car back and if you remember I bought it brand new on march 22nd. I drove it for a weekend exited about having it back well that was short lived. It broke again...same thing I took the car back to nissan called headquarters and asked them to buy it back. I get a call a week and a half later and nissan tells me they will not repurchase the vehicle or compensate me in any way. So I filed with the BBB and also with the GA Governors office for consumer affairs and I am also debating a civil suit against nissan for the time I have been without a car and the amount of stress this car has caused. I will never purchase a nissan product again with the chance nissan might actually have to stand behind their product. The car was driven 16 days total and I have been 62 days and counting without. If car dealers are going to over charge you for vehicles they should at least stand by them. When I asked the dealer to make good on the product he sold me he said he would loose money if he helped me out. That is a shame we would not want them to loose money to keep a customer. The next time I am in IRAQ serving this country I will pray for all of you back in the US getting robbed by corporations on a daily basis.
     
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Posted by Pomona Guy on 2007-06-05:
Does your state have a lemon law? If it does, contact a lawyer in your state that specializes in the lemon law and get your money back. Good luck!
Posted by spiderman2 on 2007-06-05:
Here is a link to a summary of Georgia's Lemon Law. http://autopedia.com/html/LemonLaw/GA_lemonlaw3.html
If I were you, I would contact a lawyer ASAP. Good luck.
Posted by adzidek on 2007-06-05:
To all the people on here who's first and only recommendation to all complaints on M3C is to get a lawyer: have you ever actually hired a lawyer for anything (other than real estate)? do you know how much lawyers charge? Can you imagine the legal fees over a drawn-out lawsuit against one of the world's largest auto makers? Even if they only dragged it out (which they do) to 5 years, the legal fees would exceed the cost of the vehicle.
Posted by chemman on 2007-06-05:
You could try sending your complaint out to your local tv stations investigative reporters. I found this site the other day that will send it out to them all for free, it might be worth a try;

http://www.complaint.tv/
Posted by spiderman2 on 2007-06-05:
Ad - I think in a lemon law case if you are proven to have a lemon, the fees will be paid by the company. (At least that is what I have been lead to believe by reading info on the net). Is it better to spend some money or pay for years on a car that does not work? I do know how much lawyers charge because BK (before kids) I worked for one. Trust me, I don't advise anyone to go to one if I don't think it would help or is appropriate!
Posted by Pomona Guy on 2007-06-05:
A guy at my work hired a lawyer specializing in lemon laws. It was free and it was fast. He quickly got a pay back. That's why you go to a lemon law specialist.
Posted by adzidek on 2007-06-05:
Good point, but I would still be wary, considering that if you are proven not to have a lemon (or fail to prove that you do have a lemon - whatever), you might have a hefty legal bill staring at you. It's a tough spot, to be sure.
Posted by Anonymous on 2007-06-05:
All states have a lemon law. You should have already qualified since each states have limitations for how long a vehicle can be out of service for the first 18 months. At 62 days I am nearly 100% sure you already qualify. You need to start the arbitration process with either a lawyer or there are some very helpful websites that will help you do it yourself. You should be entitled to either a new 350Z or a refund including your tax and tag fees. Unfortunatley these matters are out of the control of the selling dealer and are strictley between yourself and the manufacturer so looking to the dealer for assistance is beyond their ability. Good Luck
Posted by Starlord on 2007-06-05:
Ad, old buddy, one thing you fail to take into consideration. When you win the case in a civil suit, the losedr usually has to pay all the legal fees. I have seen case where each litigant is ordered to pay their own, but the norm is the loser pays the freight.
Posted by Anonymous on 2007-06-05:
Starlord: True, but these cases are not really considered civil suits. Lemon laws are governed typically by an arbitrator , not a judge. Since the vehicle has been out of service for 62 days it is pretty much a slam dunk! You can hire an attorney if you like but usually these matters can be resolved with a little research on the consumers behalf.
Posted by jbeez on 2007-06-06:
Thanks for everyones help. I am mainly P/O because of the way nissan handled this case. They left me high and dry and I did not expect that from them. I expected them to stand by there product and the consumer. This is quoted direct from nissan "Nissan North America and your Nissan dealer are committed to excellence in the quality of our vehicles as well as our sales and service efforts. We want you to be completely satisfied with every aspect of choosing, owning, and servicing your Nissan. Our corporate goal is focused on exceeding your expectations in all aspects of doing business." This is disturbing that they might actually think this. They are selfish greedy and care only about thier intrests and not the consumer. Is it just me or is the quality going down while the price is going up. I finaly got them to start repairing my car for the third time. At first they said they were not going to touch my car anymore since I was seeking arbitration under the lemon law. Last time I checked I was still paying on a brand new car and it was still under warranty. Also I might add several times they asked if I was financed with nissan and it seemed because I was not they where even less motivated in helping me. Just venting hope you enjoy the read. I HATE NISSAN and will probably be a expert on screwed consumers once this is all said and done.
Posted by rapow on 2007-06-07:
Jbeez, I feel the same way. I am floored by Nissans lack of interest regarding customer satisfaction (read my problems posted yesterday about my 07 Armada). I would be broke and embarrassed to go into public if I ran my business the way Nissan is runnig theirs. In our disposable society I guess we as consumers do not matter any more.
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Nissan Rogue sucks and the Customer Service is even worse
Posted by Lai on 12/03/2010
FRANKLIN, TENNESSEE -- I bought my daughter a new Nissan Rogue (her first) and the Transmission died in the very first month. I have called, sent several emails and written letters to the Management of Nissan, Mr. Carlos Ghson, President, Mr. Hiroto Saikawa, Mr. Al Castignetti and others and have NOT heard from any one of them. I have lodged complaints with their Customer Relations department and was rudely accosted by one Maryanne, who told me there was nothing they could do, short of replacing the transmission. I asked that an extended warranty be issued on the vehicle as it was unreliable, but was denied that privilege. Nissan has lousy cars, bad service, callous customer relations and they deserve to play second fiddle to Toyota, Honda, Kia, Hundai and other car manufacturers. I will NEVER buy another Nissan again and I would encourage any one reading this article to refrain from doing so either.
     
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Posted by dan gordon on 2010-12-03:
they replaced it with a new tranny with a new warranty, what more do you want????????????
Posted by trmn8r on 2010-12-03:
Is this a new vehicle? If so, they replace the transmission at their cost. And the warranty will be almost the entire original one, since the vehicle is one month old. If the dealer is a good they give you a loaner if this takes more than a day. I don't think they owe you any further warranty or compensation. The purpose of a manufacturer's warranty is to cover repairs, which it sounds like they plan to do, unless I misread the complaint.

I am not seeing where the customer service sucks, or that you were denied the privileges the warranty provides.
Posted by momsey on 2010-12-03:
They replaced the transmission. I assume you researched cars pretty thoroughly before deciding on this car for your daughter, so you didn't think that Nissan had lousy cars at the time. Now that one thing happened (yes, a big thing, but it's being taken care of), Nissan has lousy cars?
Posted by azspots on 2010-12-03:
No, she was told there was "nothing they could do SHORT of replacing the transmission" - which, it sounds as though they were/are unwilling to do.
Posted by werelucky on 2010-12-03:
All they are required to do is fix your car per your warranty. Are they refusing to fix your transmission? Or, are you saying you want more from Nissan than for them to fix your transmission? You should of purchased or negotiated for an extended warranty before you bought the car. Just because your transmission failed doesn't give you the right to composition. They just need to fix the problem.


Every model car in the world sees a small percentage of early breakdowns, that's why you have warranties. You don't know yet if it was just a fluke or a bad car. If the issue is they won't fix it, then get an attorney.
Posted by maw maw on 2013-07-17:
i agree with your complaint . my 2011 nissan rogues brakes started screeching as i back out of my garage. and because 2 dealerships stated there was not anything wrong with the brakes and without a diagnosis there was nothing they could do. i purchased an extended warranty also when i purchased the car.
Posted by dd on 2013-08-14:
I have the same experience but my situation is more serious. At least you were not involved in an accident. This is what happened.

My parents were involved in a car accident on July 23 at around 3:30 pm PST. The driver was my mother and my dad was the passenger. My mother was driving her 2010 Nissan Rogue on Slocan Vancouver BC heading toward Broadway and suddenly she heard a zzzz zzzz sound and the dashboard lights all lit up. After that the car automatically accelerated on its own heading toward Broadway. She tried to stop the vehicle by stepping on the brake but the brake was very hard and would not deploy. She said it was like stepping on a rock. She even shifted the gear to Park hoping that would stop the vehicle. The vehicle continued to accelerate until it hit a Large Van but the vehicle would not stop but instead after hitting the Large Van, it continued to accelerate even more until it hit a nearby lamp post.

As well at that time the police arrived and lots of witnesses saw how the vehicle accelerated non-stop.
I had Nissan Canada send someone to inspect the vehicle on August 1, 2013 and they said they found no issue. They would not even provide the technical report because Nissan Canada said that this is proprietary information and is never disclosed to the consumer or anyone. I then later sent an email to their president on Monday August 12 and today August 14, I got a call from Nissan and they were able to provide me with the inspection EDR report which had nothing but airbags which I have attached in this email as well.

Even from an elementary student, they know that if you do not step on the gas then a car should not speed/ accelerate. From wiki and lots of online article the EDR or blackbox should record more than just airbags. It should record the speed of the car, brakes, if the gas pedal was stepped etc.
I did mentioned to them even an elementary student knows if no one stepped on the gas then the car should not accelerate.

Nissan Canada Said there is nothing they can do and will not pursue further.
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Poor customer service and repair
Posted by Carlos Gonzalez on 09/24/2009
HASBROUCK HEIGHTS, NEW JERSEY -- My 2004 Nissan Titan truck had only 21,360 miles when it lost power suddenly and would not start when I was traveling on the highway. This happened on Sept. 3, 2009. On that date, I had my vehicle towed to the nearest Nissan dealership located at 45 Route 17 South in Hasbrouck Heights, NJ.
The mechanic diagnosed the problem and I was given a quote immediately of almost $700 and told that the part that needed to be replaced would be ordered since they did not have it in the shop.

I called the dealership's service dept. on a daily basis to find out the status of the repair only to be told that the part had already been ordered and they were waiting for it to ship from the manufacturer.

By the end of the third week, 9/17/09, I was extremely annoyed after having spoken to numerous Nissan representatives, both at the dealership as well as the corporate offices. As of 9/17/09, the Regional Specialist of Consumer Affairs had informed me that the order was "being coordinated" and that I could anticipate my vehicle would not be ready until the beginning of October.
It was obvious to me that I was not going to get an honest answer from any of the Nissan representatives.

On 9/22/09, I called Nissan's Regional Specialist of Consumer Affairs for the final time to inform them that I would take legal action against them for failing to provide accurate or even an honest update regarding the repair for my truck. As of this date, Nissan was unable to provide any tracking number or any type of confirmation that the part for my truck was ordered, en route, etc.
On 9/24/09, 3 weeks after my truck was towed to the Nissan Hasbrouck Heights dealership, my truck was finally repaired. The repair amounted to $644.83 which included $184.83 for the elusive part that seemed to be shipped from Japan since it took 3 weeks to obtain the "Intelligent Power Distribution Module/Controller Unit" (FP# 284B7-ZC00A) and labor of $460.

The Nissan Service Advisor at the Hasbrouck Heights, NJ dealership informed me that when the part arrived on 9/24/09 the mechanic wasted no time getting my truck repaired first. In this Nissan Service Advisor's 27 years of experience working for Nissan the 3 week delay "makes no difference to them [Nissan] if you threaten to take legal action since most people don't understand that due to the fact that all of Nissan's parts come from different manufacturers, the manufacturer would have to accept the billback for a defective part and the manufacturer is in no rush to accept responsibility for payment of a defective part they manufacture...when a customer has the vehicle under warranty, the customer does not need to pay anything...but obviously the manucturer has to incur the cost to replace the defective part they manufactured."
I was never reimbursed for rental car costs nor did Nissan ever offer to loan a vehicle during the 3 week waiting period despite my daily phone calls.

Despite the fact my warranty had expired long ago since I purchased my truck in 2004 and I was paying in full for the part. Nissan and/or their manufacturer took their sweet time to ship the part so that my truck could be repaired.

I no longer consider Nissan to be a reputable company nor would I ever recommend their vehicles to anyone after this experience.

My replaced part's warranty is for 12 months or 12,000 miles.

After this experience, I am not going to consider another Nissan vehicle in the future.
To make matters worse, when I finally arrived at my home and I was checking the truck, I noticed that a $100 pair of sunglasses I had in the truck were stolen along with 2 of my police shields.

Poor customer relations, lousy communication, and dishonest employees.
Nissan should reconsider their business practices if they wish to keep their reputation positive.


     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible
Posted by Margieandwoody on 02/14/2014
ST CHARLES, ILLINOIS -- Worst dealership ever!!! They lie about everything pretty much. Lied about the value of my trade in and told me it was "black book" price. .well we all have access to that you idiots! They were off by about $4000!!! Then to escalate matters, they ran my credit through a bunch of places without telling me! And. .I did find the right car at a great dealership. .they ran my credit only once and got me approved for a really good rate & gave me a fair price for my trade in right away and the service at that dealership was fantastic! Tried to post this all on Dealer Rater but apparently they only allow Good posts on that site. Stay clear these guys lie and are very rude! Check out the Better Business Bureau site they have an "F" rating with the BBB.
     
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Posted by FoDaddy19 on 2014-02-16:
Actually you don't have access to NADA's true black book price. It's only available to dealers and it's updated twice a month. It costs a dealership or dealer group about $3600 a year to subscribe to it. The values you get on the Nada website for consumers is not the same as the black book. It should be pointed out that the Blue Book is not the same as the Black Book, the values given in those are from two different companies. And again as I mentioned before, the NADA black book value you see on the consumer NADA site is not the same as the updated values on the dealer-only NADA site.

Low balling trade ins is how dealerships make the bulk of the revenue. It's something that should be expected, and it's the consumer's responsibility to be informed on the actual value of their trade in. The didn't lie about the value of your car, they made you an offer on it. The value of any product where negotiation is a factor is whatever the other person will pay. Car buying is not like retail sales.
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Nissan pathfinder from 2004-2007
Posted by Suzonka on 12/12/2013
The radiator leaks into the transmission oil and destroys the transmission.[2]
the tiny set screws on the V6 swirl valve trottle plate come loose and get sucked into the engine, destroys the engine.
[3]
the front shock and d strut mounts rust out and could cause a crash. recall on this one
     
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