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Poor Customer Service at Nissan World
Posted by on
SPRINGFIELD, NEW JERSEY -- My wife and I have been loyal Nissan customers since December 2005. In November 2008, I walked into Nissan World of Springfield, New Jersey, with the intention of leasing a second Nissan vehicle. I was interested in the Altima Coupe. I requested a manual transmission and was quickly veered towards the much more common dual transmission. When I declined and stressed my desire for the manual version of the car, I was told that manual transmission had been discontinued for the 2009 model because of its low sales. I then opted for the dual transmission. A few days after leasing the Altima Coupe, I learned that I was provided with false information, as there was in fact still a manual transmission model on the 2009. I immediately returned to the dealership. I requested to speak to the sales manager. After explaining the situation and requesting a vehicle change, I was issued an apology but told that a change was not possible. I left the dealership feeling angry, cheated, and victimized on that day. I immediately filed a complaint with the Better Business Bureau. Soon thereafter, I contacted by Seymour Johnson, a salesman at Nissan World. Mr. Johnson expressed his and the dealership’s desire to compensate me for the problem. We agreed upon the installation of a factory rear spoiler on my leased vehicle. They had me come in to look at the spoiler and sign documentation on the agreement. When I went to the dealership to pick up the vehicle, I immediately realized that the rear spoiler that was installed on the vehicle was not the stock Nissan factory spoiler that I was shown the day I signed the agreement nor did it resemble any of the rear spoilers that I could see on the other Altima coupe vehicles. It was in fact a cheaper after market part. When I requested an audience to voice my displeasure, I was given none. I once again left the dealership feeling quite literally like a fool! Rather than continue to course a filing complaints, I opted to not return to Nissan World for my vehicle maintenance before my lease contract expires in February.
Upon returning to Nissan World, I noticed that they had undergone a serious makeover, as it was literally running out of a trailer three years prior. It was my sincere hope that there might also be an upgrade in the level of service from which I had received in November 2009. However, this was not the case. I initially spoke with Alex Reyes about looking into another lease vehicle. Once again, I stressed my desire for a manual transmission and was told that it would be difficult but could be found. Mr. Reyes then brought out his supervisor, which was Seymour Johnson. Mr. Johnson recognized me and also recalled my situation from three years prior. He then stated that he would definitely be able to work out a great deal for me. However, once again, this was an untrue statement. They claimed that I did not qualify for the lease loyalty program because of more than one late lease payment. Mr. Johnson stated that there was nothing they could do for me unless I contacted NMAC at 1-800-274-6622. I immediately called and spoke to a representative, Mary Ann. She informed me that all the necessary information was available to the dealership and that there was no need for Mr. Johnson to direct me to contact them because he could have done this at the dealership. I requested a listing be sent to me of my reported late payments. Mary Ann was very helpful and also suggested that I go to NissanUSA.com for additional information. Upon completion of that call, I again contacted Mr. Johnson. Before I could express my dismay, he stated he needed to call me back in less than five minutes. He never returned my call! At this point of time, I am seriously considering taking my business elsewhere at the end of my current lease.
     
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ChuhBaca on 2012-01-09:
Seriously considering? Not only would I not return, I would probably drive around for a bit with a sign on my new car stating "I didn't buy this from Nissan World. Ask me why." and drive around the dealership frequently.
trmn8r on 2012-01-09:
I understand your frustration. The business of substituting aftermarket parts for ones that may have been available from the factory (eg spoiler, sunroof) is a common one dealers use.

As far as the "lease loyalty" situation, it appears from what you wrote that there is in fact an issue because of late payments. I'm not sure I would want to work with this dealer, but you may have that same issue at another Nissan dealership.
ChuhBaca on 2012-01-09:
I would also that the mis-information provided by the salesman is a perfect example of why the customer needs to know exactly what they are looking for when that are ready to buy.

Know the car first. A salesman isn't a car expert, he's a sales expert. I've had more than 1 car dealer make-up answers instead of simply saying "I don't know".
CowboyFan on 2012-01-09:
When something like this happens, the first thing to do is contact an attorney. Then, you may have been able to rescind the contract based on fraud in the inducement, e.g. You signed the lease on this vehicle, only because the dealership misrepresented that no manual transimission was available; If you had known the truth, you would never have signed this lease.
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Glendale Nissan Service Center - Nearly Fraudulent
Posted by on
LOS ANGELES -- I went to Nissan Glendale In California today with two goals, to have my car fixed for several issues and to purchase a Versa from Glendale Nissan, where I had purchased my New 2003 Nissan Murano in cash. The experience I had at this dealership has led me to a radical reassessment both goals.

When arriving at 8am this morning I spoke with, let’s call him [snip]. I explained to him that I had limited time and that I would be near the dealership until 10:30am, at which time I would call to find out what the status of the car was. I also mentioned that I would need to rent a car by 11am in order to keep other commitments and appointments.

I then mentioned that there was a rattle I had had in my car, for which I had come in twice before. The last time I was told that this model of Nissan had an inherent issue with rattling. But the rattle had gotten worse and worse, so I brought it in this third time and I said that I would not want to pay for a problem that had not been addressed properly the first two times I came in.
I also reported that the sunroof was not working and that there was creaking in the car when it was turned on and when the gas was applied.

I was shuttled to a nearby shopping center where I made time until 10:30, at which time I called. [snip] did not pick up, his answering mailbox did. I called a second time at 11, he did not answer. He called back at 11:20 with not as much as an apology. My schedule was shot. “I was in a meeting” was his answer. “What happened to my request to know the status of my car by 10:30am?” His answer was that he did not know anything yet. That is not the answer why he could not pick up his phone, honor my clear request to at least get a progress report by 10:30am. This was completely ignored. He could not have cared less about my request or schedule.

Meanwhile I called for shuttle service at 10:30am, they said it would be 20 minutes. At 11:00am I started walking back to the dealership. 11:30 now and I walked into the dealership.

[snip], still completely unapologetic and defiant said that the rattle was caused by Front Axles and loose struts, which he quoted over two thousand dollars for repairs. He guaranteed that this would fix the problem. I asked, again, how is it that now this is the new diagnoses and expense when the previous two times they pointed to other causes and charged me for those. Now the rattle never fully went away, it only got better for a small amount of each time and then progressively worse. Now I don’t claim to know what struts and or axles are but he was very clear that these would fix it. He also stated that it was my ‘opinion’ that this rattle was the same as before. So you heard the rattle? I asked, the car was taken out? He said that, no it had not!

At this point I asked for the manager, which [snip] was very much against but I insisted. I was shown to, let’s call him [snip], who proceeded to in his words handle ‘two egos butting heads’. He said he would be acting as the ‘mediator’. I resented this representation of the situation. [snip] was arrogant, completely unprofessional and completely dismissive of my time restriction needs. This was not about egos, this is not an equaniminous relationship. He works in a service industry, his role is inherent in the title. I, at no time was being unreasonable, I simply had asked for consideration. He did not provide service, period. The Manager, annoyed at my questioning of their mode of operations, at one point said, “we are the experts, you have to trust us” I said that as “experts” they are held to a higher standard and if they are experts where is the expert assessment? This [snip] quoted fixes for a problem that was not even assessed by taking the vehicle out and then defiantly questioning whether it was the same rattle as the two times before. Mr. [snip] then explained that he was there to work things out, like when a marriage needs an outside voice. I asked him to quit making comparisons to a meeting of equals. He needs to tell his employees to provide the least modicum of service and not blame the customer for misconduct.

I could go on about [snip]’s questioning the two previous times I had come in for the same rattle. I then described the location, the service rep, his name and the fact that he had a moustache which he no longer had. This was the man that had helped me. [snip] was silent. He realized that I had very clear and obvious knowledge memory of my prior visits. He could not dispute this any longer. He then found the paperwork I had alluded to. No apology for the insinuation of dishonesty. But when you are dishonest all the time, you must assume everyone else is too.

Thus he completely divorced himself from the situation, taking no responsibility for neither his demeanor nor his lack of professionalism - by quoting without justification.

Mr. [snip] finally copped to the fact that this [snip]x has a “macho attitude” This, however, did not address the quote for a problem that had not even been determined to exist. I asked that a mechanic drive the car with me in it.

[snip] came out and we drove the car. He promptly heard the rattle and determined that it was a simple matter of stretching out a break cable. He did the work in 15 minutes or so.

Meanwhile I got a quote for other problems the car was determined to have, including [snip]x’s initial accounting of the struts and axle needing thousands of dollars worth of work. I questioned that if the problem was simply stretching of a cable and the noise is not there anymore why is it that I purportedly still need this other work? He had no logical answer for that.
The quote [snip]x gave me was in a separate blank piece of paper and amounted to $3,900 and change for everything, including the work that had originally been attested to the rattle problem.

He said that the sunroof was from a weak motor and for $806 dollars that would be replaced. I explained that the motor is working but that the mechanism is faulty, could it be sensors? He explained that had to do with electronics, I asked what that had to do with the motor and so then why have to change the motor? – He had no logical answer. I asked for him to copy the quote.

Upon receiving the official Nissan estimate, the quotes for the work were a total of a little over $1,000, not $3,900. Since this was the official Nissan estimate, magically the quote became “reasonable”. I showed Mr. [snip] this and his answer was, “then yeah, I guess we’ll honor the quotes on the estimate”. I said, “how do you reconcile what was quoted to me in a separate piece of paper versus this official quote?” He said he didn’t know, but offered no desire or interest to investigate. Very clever that [snip]x quoted this incredibly inflated price in a blank piece of paper and then redacted by nearly 4 times less in the official quote. That [snip] was not alarmed by this in the least is incredibly telling.

I find it unconscionable that representatives of Nissan, and one of the largest dealerships of your product would have the audacity to act in this manner.
One thing is the nasty, defiant, completely inconsiderate and juvenile behavior of [snip]x, but the other is his inflating prices by nearly 4 times in one piece of paper for now questionably necessary work and then quoting completely other prices on the official Nissan document. The kicker is the Service Director’s [snip]’s dismissal of this discrepancy, obviously pointing to the fact that this is a common practice. And since at this point it is my word against [snip], I have a distinct feeling that nothing will be done. What kind of a dealership is this? If you do not take action what kind of a company are you?

From this defiant behavior not only did you lose this scandalous original quote of $3,900 for questionably necessary work, but you have lost the sale of a Versa for the first of my sons reaching driving age. Who knows how many more cars you have now kept from selling given the future needs of my three other children and my desire to WARN all of my friends about this kind of fraudulent behavior.
The brashness and easy dismissal of all of these facts brought up to the two men named herein makes me wonder how many people they have quoted ridiculous prices to and gotten away with it, how many have been recommended work that was not necessary.

I will make an educated guess that these two men have their salaries based on how much work they bill per month?

This is not about hiking up prices, this is not just gouging. This is fraud.
You have lost a customer for life, with me, my family and my childrens’.

Horrified by this behavior.

Michel
     
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Poor customer service and repair
Posted by on
HASBROUCK HEIGHTS, NEW JERSEY -- My 2004 Nissan Titan truck had only 21,360 miles when it lost power suddenly and would not start when I was traveling on the highway. This happened on Sept. 3, 2009. On that date, I had my vehicle towed to the nearest Nissan dealership located at 45 Route 17 South in Hasbrouck Heights, NJ.
The mechanic diagnosed the problem and I was given a quote immediately of almost $700 and told that the part that needed to be replaced would be ordered since they did not have it in the shop.

I called the dealership's service dept. on a daily basis to find out the status of the repair only to be told that the part had already been ordered and they were waiting for it to ship from the manufacturer.

By the end of the third week, 9/17/09, I was extremely annoyed after having spoken to numerous Nissan representatives, both at the dealership as well as the corporate offices. As of 9/17/09, the Regional Specialist of Consumer Affairs had informed me that the order was "being coordinated" and that I could anticipate my vehicle would not be ready until the beginning of October.
It was obvious to me that I was not going to get an honest answer from any of the Nissan representatives.

On 9/22/09, I called Nissan's Regional Specialist of Consumer Affairs for the final time to inform them that I would take legal action against them for failing to provide accurate or even an honest update regarding the repair for my truck. As of this date, Nissan was unable to provide any tracking number or any type of confirmation that the part for my truck was ordered, en route, etc.
On 9/24/09, 3 weeks after my truck was towed to the Nissan Hasbrouck Heights dealership, my truck was finally repaired. The repair amounted to $644.83 which included $184.83 for the elusive part that seemed to be shipped from Japan since it took 3 weeks to obtain the "Intelligent Power Distribution Module/Controller Unit" (FP# 284B7-ZC00A) and labor of $460.

The Nissan Service Advisor at the Hasbrouck Heights, NJ dealership informed me that when the part arrived on 9/24/09 the mechanic wasted no time getting my truck repaired first. In this Nissan Service Advisor's 27 years of experience working for Nissan the 3 week delay "makes no difference to them [Nissan] if you threaten to take legal action since most people don't understand that because that all of Nissan's parts come from different manufacturers, the manufacturer would have to accept the billback for a defective part and the manufacturer is in no rush to accept responsibility for payment of a defective part they manufacture...when a customer has the vehicle under warranty, the customer does not need to pay anything...but obviously the manucturer has to incur the cost to replace the defective part they manufactured."
I was never reimbursed for rental car costs nor did Nissan ever offer to loan a vehicle during the 3 week waiting period despite my daily phone calls.

Despite the fact my warranty had expired long since I purchased my truck in 2004 and I was paying in full for the part. Nissan and/or their manufacturer took their sweet time to ship the part so that my truck could be repaired.

I no longer consider Nissan to be a reputable company nor would I ever recommend their vehicles to anyone after this experience.

My replaced part's warranty is for 12 months or 12,000 miles.

After this experience, I am not going to consider another Nissan vehicle in the future.
To make matters worse, when I finally arrived at my home and I was checking the truck, I noticed that a $100 pair of sunglasses I had in the truck were stolen along with 2 of my police shields.

Poor customer relations, lousy communication, and dishonest employees.
Nissan should reconsider their business practices if they wish to keep their reputation positive.

     
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StarStarEmpty StarEmpty StarEmpty Star
Poor Quality Not Honored
Posted by on
Rating: 2/51
INDIANAPOLIS, INDIANA -- I purchased a one-owner Infiniti FX35 with about 60,000 miles and the dashboard started developing bubbles which in time have got progressively worse. I called the Infinity dealership shortly after the purchase and questioned them about the problem. Since I had found online that many had the same issue I didn't expect much. I was told by both the dealership and Nissan/Infiniti corp. that there was nothing being done about the issue. The problem is now so bad that the first thing anyone says when getting into my car is "What happened to your dash?" When I googled recently about the cost to repair the dash I noticed that there is now an extension to the warranty that will repair the dash. Called (Jan. 2013) and yes it was extended, but no, my extension had expired (May 2012). I would think it would have been good customer service, and not at all hard to do, for the dealership to notify all their "loyal" customers affected by the issue. When I questioned the dealership and corporate I got conflicting responses from "since it is not a recall there was no notification made," to "there was a letter sent out which may have been sent to the original owner." Both seemed more concerned with my service information and how often I brought my car into the dealership for maintenance. I had work done to the car a few months after purchasing the car about $800 in repairs, and was told additional work was needed (about another $400). That turned out not to be necessary.

Also when they called about the work being done, I mentioned that there was a rattle under the car that sounds like something was loose if they could check that out. I was told it was an additional $75 to check that. That rubbed me the wrong way since I just paid $20,000 for the car and within a few months it is in the dealership needing about $1,000 repairs. I also brought it in again recently because it seemed nobody else was able to replace the battery. I did get general oil changers, brakes and general maintenance elsewhere. That seems to be an issue with them. Anyway, I asked that since I questioned that problem twice before any extension was issued and then was never notified once an extension was issued, where I was at fault for not being aware that an extension time. I was told I did nothing wrong but there is nothing that would be done for me. It seems like the Nissan/Infiniti took ownership with the dashboard problem, but not too proactive in putting the word out and seems like if there are still problems the issue would still be a result of poor workmanship or inadequate materials. Read the posts, this is very widespread! I am a loyal customer and would like to be treated the same in return.
     
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BigAl on 2013-02-18:
It's a shame but it seems like manufacturers care very little about second owners.
trmn8r on 2013-02-18:
What you report is all pretty much what I would expect from my dealings over the years with auto manufacturers.

If there is a recall that is safety related, they'll find a way of getting your address and sending you a notice. But if it isn't safety related, you likely won't be receiving anything.

The part where they give you a hard time because you have routine service done elsewhere is standard also.

Often a manufactuer won't cover something like a dash. It must be a really bad problem.
Beth Wingfield on 2013-07-09:
Same experience
Totally disgusted!!
No help!
Dash is embarresing
Mike(aggravated) on 2013-07-15:
Nothing being done at all
I owned a 2005 fx35 which developed these same "bubbles"
I figured they would have solved the problem by 2008 when I bought my next fx 35 but I was completely wrong. That will be the last Nissan/infinity product I will ever buy!
Cindy on 2013-07-16:
I have a 2008 Fx35 with 45,000 miles that started developing bubbles on the dash about two months ago. I have contacted Infiniti but doubt I will hear from them especially since reading how many others have experienced this issue. Has anyone had their dash replaced at their own expense? Just wondering how much it costs. So disappointed in this car and the poor quality. I will never buy another one and will tell everyone I know how poor the quality of this car is considering how much it costs. I love the look and how it drives but it is literally falling apart. The sun visors fell off, there are cracks in the molding around the windows, the guard in the front fell off and now the bubbles in the dash. My Cadillac with 67,000 miles held up much better. I am going back to Cadillac!
Mercedes on 2013-09-19:
I just had the same experience. I am the original owner of an 2005 FX35 Infiniti. I bought it in July of 2006, so even though I only owned it for 7 years and 2 months, the clock starts ticking as soon as it ships out of the lot. I loved my car until recently. My dashboard did not start bubbling until recently. In late Winter 2013, it had 1 bubble, that was not noticeable. So I left it. In early June there were 5 bubbles that was very tiny. I went on vacation in early June and by the time I got back in August 26, the entire dashboard was covered with bubbles. It was pretty gross looking. I was shocked and immediately went to a auto body shop to look into repairing it. They said I needed to see a dealer. A car wash attendant told me that they cleaned 3 other FX cars that had the same issue and that there is a recall. That was when I went online. Sure enough I am not the only one. It seems that this problem is pervasive in the 2005 models. My issue is that Infiniti calls it a warranty extension, but they should make it a recall because they used defective materials on their so-called luxury car. I invested $48K of my hard earned money and keep my cars for over 10 years. I've never had a problem of this proportion. The fact that Nissan knows about it and is not standing by their product really makes Nissan is criminal. They used defective parts! Just like Toyota used defective brakes they did a recall. Why is Nissan not held to the same accountability?! I hope more people write about this and continue to scream and yell to be heard by the US Consumer Affairs. Nissan should have a recall on this dashboard bubbles!
mike lippold on 2013-11-20:
same thing, bubble 100 months after car off the lot, warranty goes 96 months, infiniti told me they couldn't care less if it after 96 months.
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Lie To Cover Their Butts
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DAYTONA BEACH, FLORIDA -- To whom it may concern,
My Name is Capt. Russ Glenn, And I have been Dealing with this situation for over 10 months now. The 2006 Nissan Xterra has Been in 3 different county Nissan Dealerships, and they have made 6 attempts to repair.

In May I received a notice to Bring my Xterra in for inspection, due to a recall in fuel system. I brought it to Fischer Nissan (Titusville fl.) to INSPECT vehicle, instead they chose to replace parts, when I told them the car was fine but was requested to come in and have checked.

Car seemed fine as when went in until a week later when the car started hesitating and sluggish, found out it was the part they replaced, so Fischer Nissan somehow triggered the issues with parts they replaced surrounding the recall problems. So was repaired once again.

Celebrity Nissan(Winter park) was next, since Fischer Nissan couldn’t resolve the problem. Same thing happened with them after 2 attempts with them I brought it to Daytona Nissan, which seems to be same thing but I gave them 3 attempts to resolve...

It is in the office of the attorney generals office and the national hwy, safety dept. To Show severity of this issue, on Dec. 21st 2010 I was driving down to Titusville for a charter, when suddenly car stalled and threw the boat and trailer from the hitch. If this is not dangerous, I don’t know what else to say!!!

I am a charter capt. So I do make long trips, and feel this vehicle is unsafe on road. I choose carefully where I drive, and try not to go anywhere in condition the is in.. On January 27th at 440 pm I received a call from Derick which is from Nissan Consumer dept. his response from a recall situation was, “ the vehicle has 100,000 mls on it and is out of warranty so we are not doing anything more for you!!!”

Capt. Russ Glenn
     
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Alain on 2011-01-30:
Go to http://www.myflorida.com, click on consumer protection and then on file a complaint if you haven't done so all ready. You can also call citizen services at 850-414-3990.
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Woman Rip off by Amity Nissan Repairshop in LongIsland
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LINDENHURST, NEW YORK -- My name is Marjorie. I took my car to Amity Nissans Superstore Auto service, 500 sunrise hwy Amityville, New York, 11701, to get fixed. We gave them the car early 10/5/07 Friday morning and told them what the problem was. The car was not turning over. We spent the entire day without the car my husband took the day off. We called to get the status, car was not ready.

They called us later and said, there was sludge in the engine, they needed to change the Valves Assembly, do an oil change, in addition, we have to change the Right Control Arm {part of the front end} to fix the problem. We gave them permission to work on the car. A little before closing Nissan called and told us the car was fixed and done. We went to pick up the car at about 5’oclock, they told us the car was fixed here is your bill. We were happy, we paid and left. Then my husband started the car and the problem was never fixed only to find out the car was the same yet, we paid $1,300 for the service.

They did not resolve the problem we came in for, so we brought the car back on Saturday 10-6-07. So now they did another Diagnosis and it was an issue with the Electronic Control Module. They said they fixed the ignition problem which was the original problem, only this time when they gave back the car my husband drove the car, he had to drive at the speed of 30 to 40 miles per hour on the Highway because we were given the car back with a new problem that did not exist when we brought the car in originally. The entire front end of the car was shaking, if you hit a crack on the road the car would lose control, even at the lowest speed going straight, you could see the car swaying side to side. We could NT believe it. I went back to them, they told me to bring the car in again, but my husband would not have been back in time as they would be closed so I told them I would be there first thing the following morning. I requested a loner car which they reluctantly gave. They asked me to use my 2nd car.

Next morning I was there at 7 am drop the car, did not hear from them till 3 PM, they finally stated they found the problem and I would have to pay an additional $750.00!! I was now stunned. I said to Sean the assistant Manager are you serious what is the problem, he gave me a bunch of front end technical mambo jumbo, then told me I need new struts. I asked him why did he not inform me of this problem when I first brought in the car when they diagnose the car and I also reminded him of them fact that when I brought the car in, it had no Strut problem in that area or else we would have requested service for that.

I also remind him that the car was not shaking when I brought the car in. If that was one of the problems with the car I would have said so and not risk the life of my family to save a few bucks! They refuse to fix my car unless I paid for it, by then I was so frustrated and upset. I called the corporate office, and they said they would investigate and it would take some time. We only have 2 cars and one is just for local driving. We are stuck and feel that we have been cheated and disrespected, when Sean the assisted Manager saw how upset I was, because I told him it was criminal to give us back a car in the state that it was and risk my families lives, just to make a few extra bucks, he be came arrogant and cocky and ask me to leave, then I ask him how can he sleep at nights.

I told him, if God was not protecting us, somebody could have gotten killed. I told him that they were taking advantage of me because I was a woman. I asked for my keys and preceded out of the door he turned around chuckled and said, u have a great day now, being sarcastic. I responded have a nice day you destroyed my car and you expect me to have a nice day. Since then we did some research and found out, it was when they changed the Arm, which is what exacerbated the problem, not quite sure what that has to do with the ignition, however that was what he said affected the struts. This is what we are now being told by Nick the Manager. I went back to speak to Nick and he said that they did not give us the car in that condition that it was our fault, we must have hit a pot hole. Yet Sean told us that they were supposed to change the struts previously when they did the Arm job.

My question was why did the expert not inform us of this, and gave us the car back without informing us. It is clear to me that they are covering their behinds at this point. We need your help. I told them that they ought to be a shame of themselves. Please know that this has been going on for years I want to bring attention to this matter because I want them to know that they are playing Russian roulette with people’s lives. In my heart, I know that some of the accidents on the road is contributed to some mechanic somewhere, that was negligent or was rushing to meet quota or just simply did not care or simply just greedy. I want to put them to shame because this is a dangerous game being played and it may save a life or the life of our loved ones, by constantly calling them out and making them responsible. Since than my husband took another day off to bring in the car and request that they fix it. They refused. We had to rent a car in the interim which cost us an additional $200 +.

This is a very big company. I know that it would cost me more money to get it fixed by Nissan, but I wanted to take the car to the company that created the car, where the experts are. In return it took 3 or 4 trips, and fight for a loner car and the problem was still not resolved, they created a new problem while demanding more money, not fair, not fair at all. This is not good Customer Relationship. They simply did not care at all. They in turn, told me I did not buy the car from them take the car where I purchased it, my question was why did they take my money and I was never told that the car must be serviced where the car was purchased. Malissa Harron Tel# 1-866-799-1690 extension 1672 from the corporate office finally called me Thursday 10-18-2007 at 2:30 after several calls to her and said that there was nothing they can do because I was upset at the people they did not want me in their facility.

However, I was the one that called the cops because they would not help me. The cops told me what to do because it was a civil matter. I told them I called them because I did not know what else to do because they were mocking me, the manager Marty said to me, go ahead do what you got to do when I told him I will take this to the next level if they do not help me, we have never had an unsatisfied customer, Marty the manager replied. When I said that to the two Officers they chuckled and said, Mrs. That is not true, we have been called here many times for the same reason they are not telling the truth. I requested a police report at that point, the Officers said because no one was hurt and it was a civil matter they could not write one up. But they told me if I do exactly what they said I would get help. I did not get my car fixed in hope Nissan would fix the car without charging me an extra $750.00 for a problem they created. But when I realized they were not going to help me, I then called George’s Auto repair shop located at 37 Hempstead Turnpike, Farmingdale, NY 11735 {516}-249-2805 they were recommended to me by the Rental car service. This has brought me to tears because it could have cost me my family and they would not have stepped up to be accountable. I am seeking full reimbursement as they did not fix the problem that they created. We paid more money out of our pocket because of their negligence. I do not want to take this to another level or to the media I am just requesting reimbursement and not one is listening. Please Help!!



Marjorie

--------------------------------------------------

November 08, 2007

Dear Mr. Carlos Ghosn,

In one of the CEO Messages you published, you stated. Guided by the vision of Enriching People’s Lives, Nissan seeks to create value through its provision of products and services. Through our corporate activities all around the world, we also aim to contribute to the development of societies where we do business. Toward these twin goals we carry out management that combines our pursuit of sustainable profitability with our efforts to bring sustainable development to society. You mentioned making CSR principles part of our management approach is an effective way to make this alignment a reality. We believe it is also a way to build relationships of trust with our diverse stakeholders. Our stakeholders you said include customers, shareholders, employees, dealers and suppliers, as well as the communities where we work and operate.

I honestly believe that your statement is an honest statement and you have conveyed your message to your companies’ staff in order for everyone to be on the same course as you are while seeking to achieve the goals that you have set out to reach. However, I do not believe that all of your employees mostly a very small percentage are carrying out your vision. I repeat a very small percentage because by your brilliance and skills you have become Nissan’s Superman and Hero. Also, I would like to mention I love the Nissan product. However, I am saddened because I Marjorie Elysee as a customer has encountered a very disturbing experience with the Nissan dealer in my area. Massapequa Nissan Ltd. D/B/A, Amity Nissans Superstore Auto service, 500 sunrise hwy Amityville, New York, 11701 NEWYORK STATE REPAIR SHOP 7085773

Mr. Ghosn, you also stated and I Quote, Negligence, injustice and inequity should stick out like weeds in a garden—so they can be pulled up by the roots before they impede healthy growth. And that is the purpose of this report. This is not an exercise designed to project a halo over everything we do. It is the annual milestone in a process of transparent measurement that becomes more rigorous each year. In this intensely competitive industry, survival depends on continually measuring and improving performance in all aspects of our business. So whether we are measuring the efficiency of our manufacturing or our sustainability, there is no room anywhere in our processes for fairy tales. End of quote. In light of your statements I have come to the conclusion that you are the only person at this point that can help me because I have exhausted all the protocols that I had at my disposal for help and support with regrets to no avail. I truly need your help because at this point people are listening but are not helping me. I was told on many occasions, and I quote, sorry, there is nothing we can do to help you.

Please understand my frustration because I believe that I have become a victim of Negligence, injustice and inequity, at this point and time I am asking for you to please direct me to the key people that will take the time out to help me in my dilemma and provide me with the proper assistance. I have enclosed all of the supporting documents and receipts for you to review my situation. I only ask that you do not put me in the bottom of your To Do List. I know you are a busy man, I also know you say you care. Thank you in advance, eagerly awaiting your response.

Marjorie Elysee

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Woman Rip off by Amity Nissan Repairshop in LongIsland



After many attempts of seeking restitution from Nissan and their HEADQUARTERS, after their repair shop totally destroyed the front end of my car and charging me for unnecessary work to fix a simple ignition problem that was not fixed until the second trip to the shop, they charged me for work they claimed would need to be done in order to fix the problem on the third trip to the company they returned the car with my front end damaged, while demanding that IM required to pay for the work necessary to fix the problem. Their augment is that because the car has 106,000 miles on it was deem to happen yet, that is not the condition I gave them the car.

My car was not shaking or shimming on the road at all if it was I would have requested that the car be inspected for that. I am a mother of three children I would not have risked the lives of my family for a few bucks!! Theses big companies have been robbing the little people to long and getting away with it and I am a woman that has had it with repair shops taking advantage of the customers. I have gone to the top of the Corporate Office of Nissan and all they had to say to me was SORRY WE DON'T GIVE BACK ANY MONEY. IN OTHER WORDS YOUR ARE SCREWED DEAL WITH IT. NOT OUR PROBLEM!!

Unless Nissan is one of your sponsors, I need some help because no one seems to care about the smaller people. It becomes our word against the repair shop they cover their behinds and we are stuck with the bill! Not so. I am sure that there are a lot of similar situations regarding Nissan and they should stop ignoring their CUSTOMERS. I WILL NEVER EVER PURCHASE ANOTHER NISSAN. It is my understanding that BMW, MERCEDES BENZ value their customers with high regards and that is going to be my future car.

Can I get some help here? I have all the documents to verify my concern.





     
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jktshff1 on 2007-11-20:
You need to do what the police told you. It is a civil matter at this point and you need a lawyer.
Good luck
Anonymous on 2007-11-20:
Marjorie, I understand your problem and it is a common problem with going to car dealers this is a very common practice some of them follow and unless you get a good lawyer they always win. The other problem is the lawyer win's either way. The only way to really catch them is have crammers in your car and be in contact with the police when you do.

Check out some other complaints about nissan’s.

http://www.consumeraffairs.com/automotive/nissan_xterra_misc.html
MRM on 2007-11-20:
What are crammers or do you mean cameras?
Anonymous on 2007-11-20:
I ment cameras, it must have been the jelly on the key board. Thanks MRM.
Anonymous on 2007-11-20:
Lidman, If you can understand this, let me know. This whole post goes from sludge to valvetrain to ignition to control arm to strutts. I am not sure what the complaint is!!! and what good would cameras in the car do??? You don't need a lawyer to get reimbursed for faulty workmanship, you need to file in small claims, but first you need to determine what the problem is.
Aerocave on 2007-11-21:
It sounds like the struts were one of the original issues, just not diagnosed at first. Sometimes it takes fixing one thing to find another, which is probably why the dealer will not help out. Struts do not just go bad. The dealership probably could have handled the situation better by offering some help, however...I'll stop there for now.
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Rip Off And No Loyalty To Customers
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I went in for service on my 1999 Nissan Altima on Friday May 29, 2009 and got an oil change, wheel alignment and a new tire. Some of the other things listed on the repair order would have been done at a later date. The cost for services was $315.23. On June 2, 2009 I noticed my battery light and brake light were on. My car was also making a funny noise. Since I had just been in the service department on Friday I decided to return to check out the problem. When I arrived I spoke to [snip] and asked him if he charged to check my battery out. He said yes $149.95. I asked “if it is the battery, can I use the $149.95 towards a new battery”, which he quoted me as $169.95. He said yes I would just have to pay the $20.00 difference. I also asked “if there is nothing wrong do I have to pay?” He said, “No I wouldn’t charge if there isn’t anything wrong.” After I heard this I decided to have them check out the problem. Frank called me back after about 20 minutes of waiting and said it was the alternator and some type of belt and it would cost $800.00. I told him I didn’t have $800.00. I was under the impression that it was the battery. He still wanted to charge me $149.95 for services not rendered and when I asked can I purchase just a battery and I would carry it in my car he said he would not offset the price of the battery for $149.95 diagnostic test. So basically I am out of $149.75. I asked to speak to the manager because the service manager was out. I was then referred to the general manager, who did not seem at all interested in my issue and in fact told me to tell ***** to call him instead of getting up from his office and going to speak to ****** himself. He never resolved anything. I called the Hillside police and since this was a civil issue they could not do anything. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. This was my first time at the Hillside dealership. I normally service my car at the Bloomfield service department but because I am now a resident of Hillside I had expected the same quality of service from the Hillside service station. I trusted my mechanic would guide me in the right direction and clarify information before taking my money. My car is now 10 years old and I know that in about two years I will certainly need to buy a new car. My next purchase would have been the Nissan Murano which I have been window shopping for the past two years. Because of the disregard for a long lasting customer I WILL NOT consider a Nissan in my lifetime. The service that I receive after a purchase is more important than the initial purchase of the vehicle. Most customers tend to stay in the same brand especially if they have never had any trouble with the cars or service they have previously purchased or received.

I am young and I can almost certainly guarantee that I will be purchasing about 5 or more new vehicles in my life span. Acura MDX or the Honda Accord or CRV looks like a better choice especially since they stand by their customers, service and their product. I will be informing my friends and family about this experience.
     
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Anonymous on 2009-06-02:
Everyone is out to rip you off if your not prepared. Remember that.
Anonymous on 2009-06-03:
Where's the rip off?

You were told that you would not be charged for the diagnostic test if they didn't find anything wrong. They found something wrong. The alternator.

It wasn't the battery so they weren't going to apply the diagnostic charge towards the purchase of a new battery that you don't need.

You decided not to have the repair done so why would you not be charged for the diagnostic test that was performed to determine the problem.

Did you take it to someone else to diagnose the problem to see if it was indeed the alternator?

And buying a battery to carry around in the car without having the real problem fixed doesn't seem like a smart thing to do.
MSCANTBEWRONG on 2009-06-03:
Why didn't you go to Advanced Auto and ask them to check the battery...they do it for free.
ripoff Nissan Rte 22 on 2009-06-06:
I took the car to be repaired for the alternator and there was something wrong with my battery. The water was being drained (evaporated) due to the alternator. yes there was a problem with the battery. So there was a rip off. Another thing was the fact that the service worker told me that he wouldn't charge me. The bigger problem is the moral issue and he denied saying I would not be charged.
ripoff Nissan Rte 22 on 2009-06-06:
Yes I think that is the way I have to look at things, People are trying to rip you off before helping you and being honest and morals.
Ponie on 2009-06-06:
Let's see if I have this straight. A malfunctioning alternator is causing evaporation in your battery. So--replacing the *battery* is going to correct this condition?
RBHN on 2009-07-05:
BUYER BEWARE: DON'T BUY A NISSAN.....
I agree with the hundreds of consumer complaints I have read over the past two months regarding Nissan Motor Acceptance Corp. For the past two months I have been trying to reach NMAC via telephone and email regarding my credit report. I have been a customer for 4 years and nobody has gotten back to me, aside from a woman who was just delivering my message and that was over 30 days ago. I have never dealt with a more unethical company in my life, and would warn anyone reading this message, think long and hard before doing busniess with NMAC.
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CT Nissan Dealers
Posted by on
HARTFORD AND MANCHESTER, CONNECTICUT -- I own a 2007 Nissan Versa. I don't want to complain about the car but I have serious questions about Nissan Dealer Service Departments.

In February I noticed a tail light had burnt out. I read my manual to find out what replacement bulb to buy. No answer. The clerk at Autozone helped me & even came out to look at the setup since I could not find info in the manual or on the net. He said I would need a special tool to remove the whole assembly.
I went to DeComier Nissan in Manchester who told me it would take over an hour to replace the bulb and the per hour cost was $86! I thanked him & left. I called Bolton Collision & I was told to come out. I would have gladly pay them $100 just on principle. It took them 10 minutes & did not charge me. These were NOT Nissan trained mechanics.

Today I decided to go to Harte Nissan in Hartford where I purchased the car. I have free lifetime oil changes there. The service department was very nice. The clerk had me sit at a desk while he checked something. I turned around after a couple minutes & he had my hood opened & had some kind of machine hooked up to my engine that printed out a little receipt. As he approached me I said, what's the bad news? He said nothing was wrong, just that I had over 45K miles on my car. Then he looked over my records & said I hadn't had an oil change for a long time, and that I hadn't even had a 30K mile check up. I smiled & said I knew, I just wanted an oil change. Then he said there was a recall-I should have that taken care of today. I explained I knew that would take over an hour & I couldn't commit to that this afternoon, I would come back later or drop my car off some evening & leave it for the day. Then he told me an oil change would take over a hour. Stunned, I said I'd come back later for the oil change.

He started shaking his head and mournfully told me how he didn't want me to ruin my car, how he could get me a really, really good deal. I said thanks but no thanks. He mentioned he was salaried and would not benefit if I had the work done. (why did he even go there?) Then he told me he could drop me some place since I didn't have much time. I still said no thanks. Then he said the test (remember-nothing was wrong?) showed my battery was bad-very bad. At this point I stood up. Then he said you don't have a warranty. I assured him I'd known my warranty had expired some time ago. His final threat? Since I wasn't getting an oil change & maintenance I would void the warranty on my power train. I went to Economy Oil Change in Manchester & got an oil change in 10 minutes. I wished it had taken longer since they have free snacks & drinks.

If I can find non Nissan trained mechanics to quickly work on my car, why would I go to a dealer? This is the third new Nissan I have bought since 2001 and it will be my last.

Also, when I found out about the free lifetime oil changes I was elated. I soon realized that it gave Nissan an opportunity to have me come to the dealership four times a year to try to sell me other services or even a new car. Genius!
     
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Nissan In New York Of Garden City Are Very Rude An Inconsiderate
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HEMPSTEAD, NEW YORK -- Keep in mind I drive a 2008 Nissan Pathfinder that drove beautifully before the 1st of July... Hello I am writing to share my disgust about the service department at Nissan of garden City NY. I dropped my car off yesterday to be reviewed for a clapping sound on the right front passenger side of the vehicle. I dropped it off at 8:45 a.m. approximately. I wasn't advised that it was ready for pick until 4:45p.m.

When I pick up the vehicle I was told there was a problem with the front emergency brake cord and that the problem was resolved, but when I drove the vehicle off it had given me more problems than ever before. This vehicle started to give off a vibration whereas it didn't feel like the wheel were stabilized or balanced properly.It drove like the mechanic took the weights off of them in order to cause the ride to be uncomfortable. I am extremely extremely up set right now. I noticed the uncomfortable ride after I pick my 2 year old up from day care and the last thing I needed was for to lose control on the parkway an get into an accident as a result.

Livid and all I bought the vehicle back to the dealership and what does the assistant manager tell me it was something I must have did before I bought the vehicle to be serviced. This gentleman wasn't very customer service oriented at all in fact he was very rude and non sympathizing. The manager mike tells me it's the tires. I know it's not the tires because I just bought this truck brand new last October. I feel like I have been profiled and disrespected because I am a young African American man who has been stereotyped and labeled. When in fact I am very educated I have a college degree I have served my country in the U.S. military and I am now serving my city as a police officer. I am not looking for any handouts because of my accomplishments, but I need you to understand that I have been totally screwed over by your service department. .

If this problem was fixed then I would not be writing you about it right now. I have no reason to make any false statements against your company but I sincerely feel I have been bamboozled unnecessarily. I have written the Better Business Bureau about this matter, ABC, NBC, CBS, News 12 Long Island and every other outlet available to let this region know that I have been screwed over by your service dept.

Again I am not looking for notoriety or a free handout but I think the right thing to do is restore my car to the ride I experienced before I left the dealership yesterday morning. Thank you for your time!
     
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dan gordon on 2008-07-02:
do they only screw up cars if your black? You lose instant credibility. It seems there are a few posters on here that use the race card. What about the other poor slobs that get bad treatment. What's their excuse?
Aerocave on 2008-07-03:
First of all, drop the "race card" as dan stated and throw out your unrealistic and ridiculous threats of bringing TV stations, CNN, congress, or whoever you think is going to help your cause. You need to contact the General Manager in a calm, professional manner and explain the situation...this will be much more effective and probably get the situation handled.
Anonymous on 2008-07-03:
What did they do that specifically made you feel as if you were being targeted for being African American? I believe racism exists but I hate it when people just assume racism is the reason they were treated poorly -The fact that your car was not fixed is not evidence that you were being singled out - as Aerocave said, you need to go back to Nissan and ask to speak to the manager.
Anne1668 on 2009-03-15:
You have not been Bamboozled, this is the Nissan Service we all got have every corner of the world.....Nissan is Junk, and the customer service is horrible they are all programed like robots to say the same things over and over again....they are ripping off customers with the vehicle and the Service charges....never again for me..Honda or Toyota the next time for me....Sorry for your pain
Anonymous on 2009-03-15:
Unfortunately, this dealership probably treats everyone the same--badly. And, apparently, they do inferior work, too. I would definitely talk to management and try to get the problem resolved.

For future repairs, I would find another repair facility--it doesn't necessarily have to be Nissan. The AAA always has a list of recommendations for good mechanics/auto repair facilities, if you happen to be a member or know someone who is. As long as you keep repair records (for warranty purposes), it doesn't matter where you have the vehicle serviced. Hope you are able to get this problem resolved to your satisfaction.
Anne1668 on 2009-03-16:
WOW Thanks for the feed back....I have been reading Blogs from all over concernning other folks who have had issues with Nissan. We are (all) being ripped off, and I agree, we are being charged outrageously for warranty checks that should be free, (exception oil changes). All I can say is do not purchase a Altima, 2008-----they are loaded with issues, and the Muranio has seat issues, the seats actually snap off the tracks....not a good thing..
Again,
Thanks for your support
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Complaint for one Service Center, Compliment for another
Posted by on
EDGWOOD/BEL AIR, MARYLAND -- Copy of Registered Letter sent to Nissan Corp. HQ:

13 May 2008

RE: Complaint and Compliment


Nissan,

I have a 1994 Nissan Sentra that had been serviced on 6 July 2007 at your R. Stempler Nissan location - 2801 Pulaski Hwy, Edgewood, Maryland 21040 (now closed due to bankruptcy) for its belts and brakes. I had no complaints at that time with the service.

Today, 13 May 2008, at 9am, I brought that same 1994 Nissan Sentra to your Bel Air Nissan Subaru - 1506 Bel Air Road, Bel Air, Maryland 21014 for service on its belts. It was also suggested that the 2 rear tires be replaced which we agreed to.

The older front tires where moved to the back and the 2 new tires were placed on the front.

We picked up the car at 7pm. Upon driving the vehicle home my husband and I notice a loud ‘clanging’ sound from the right front tire. This was a sound that was not there before. We called Bel Air Nissan Subaru back and told them that we were bringing our car back because of the sound.

I had a technician (the same one that worked on our car) drive with me so that he could hear the sound.

He stated that he did hear it and that it was not a real problem (that it was from mounting the new tires) but that he could clean the brakes again and that he had checked the breaks and that they were fine.

I stated that I would definitely want the car fixed so that it did not make this sound. The car was then taken back to the shop to have the tire removed and the brakes cleaned.

I was then told by the manager, Carol, that the front right brake pad was bad and needed to be replaced. She showed me the brake pads and that the wear was different on them. That the technician had checked one pad and it looked fine so had assumed that both were fine. She apologized for this.

Carol stated that brakes should not wear unevenly and that whomever worked on the brakes before them had not adjusted them correctly. This, of course, was R. Stempler Nissan.

She was nice enough to not charge for labor (I still had to pay for parts) and gave us a rental car for free.

In these tough economic times, a surprise cost of $300.00 for brakes that were incorrectly repaired only a year ago is not a very pleasant surprise.

I am *very* upset with R. Stempler Nissan on this issue. Unfortunately I can not complain to them as they are no longer in business so the only thing I can do is complain to the main company. If I could, I would recover my expense for the incorrectly installed breaks and lecture them on the safety issue this may have caused.

I am pleased with Bel Air Nissan Subaru with how they handled this situation. Dee apologized for the problem (not checking both brake pads) and did what she could to rectify the situation (no labor charge and a free rental).

In closing, I would be happy with an apology from someone from corporate upon R. Stempler Nissans behalf.

I would be ecstatic if corporate could refund my $300.00 (to my credit card or in the form of a gift card) for the brakes that had to be redone because of R. Stempler Nissans negligence.

I look forward to your response.

Sincerely,

Mrs. Veronica L. Childers
     
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Hugh_Jorgen on 2008-05-14:
The bankrupt dealer is just that - a dealer of Nissan products. There is no connection between the companies.

I would be amazed if Nissan corporate does anything. Be thankful you found a dealer you like, that you trust and that appears to treat you fairly.
Anonymous on 2008-05-14:
Odd are, Nissan is as delighted the dealer went bankrupt. It is likely the first job was done incorrectly (they probably misaligned the brake calipers or re-used the original mounting bolts and bushings...causing the uneven wear of the pads. I would not expect Nissan to pay me simply because a dealer franchise owner was a goofball. The goofball was liable, not Nissan.
Mrs. V on 2008-05-14:
When I called Nissan Corp to ask for any information on R. Stempler Nissan, they requested me to send a letter listing my dissatisfaction with R. Stempler Nissan (it seems that there is some form of litigation going on between R. Stempler and Nissan Corp).

I also wanted to compliment Bel Air Nisson Subaru.

Bel Air Nisson suggested I ask for a reimbersment from corp. (evidently they *are* giving some sort of reimbersment for former cusomers of R. Stempler).
Mrs. V on 2008-05-14:
Oh, btw, Hugh, I am VERY thankful that I found a nice dealer ^_~
Anonymous on 2008-05-14:
Wow! Way to go Nissan! That's so rare, it's shocking.
Hugh_Jorgen on 2008-05-14:
Wow is right - kudos to Nissan if they step up and make up for a bad dealer - that's pretty rare. Let us know if you get any satisfaction from corporate.
Anonymous on 2008-05-17:
Kudos should go to Belair Nissan (aka Jones Automotive), but this really is not out of the ordinary. The Jones boys have been doing unbelievable customer satisfaction for over 50 years. Although your experience may seem outstanding, it really is just business as usual for this auto group. Darrel Nay, the service manager, often reaches above and beyond for everybody, that's probably why they are one of the busiest shops around. As far as R. Stempler goes.......... I will let evryone else deterrmine my feelings. You lost $300.00, we got beat on approx. 35K, and still trying to straighten out the mess
Mrs. V on 2008-05-18:
Dealer, ouch >__<

I guess Nissan HQ is dealing with a lot of left over problems from R. Stempler (or at least that is the impression I was getting).

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