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Nissan Murano Consumer Reviews

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Major Safety Defect
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LAKELAND, FLORIDA -- On approximately 7/25/08, my daughter was sitting in her 2005 Nissan Murano in the driver's seat. She said she heard a pop/snap and the seat then tilted to the left towards the driver's side door. The car was not even moving. It was parked. I contacted Jenkins Nissan, in Lakeland, regarding this problem. During my calls to them, I found out there was a Nissan Technical Service Bulletin that addressed this problem according to the Service Dept.'s Service Adviser. She said to bring it in their service department and it should be covered at no charge to the customer.

I took it into Jenkins Nissan's service department on 8/13/08 and made sure to show the service adviser the actual problem with the seat and how it was broken. I asked her again if the repairs were fully covered at no charge. She said that they were. 15 minutes later as I arrived home from Jenkins Nissan, I received a call from ** telling me that the broken seat frame was actually not covered and that I would have to be paid for before they could replace it. I asked what that replacement cost would be and was told $997.00.

Susan said that she was under the assumption that my car was under warranty and that's why I was told that there would be no charge, even though this dealer had all of my records for that car and should have known it was past the warranty date. I told her that I believed that this issue was a safety risk and design defect whereas it should be dealt with by a recall or the like. Someone could be seriously injured or even killed by the seat frame breaking and causing the driver to lose control of the vehicle. She agreed that it was a safety issue but said that the only way it was going to be repaired was for me to pay the $997.00. I refused.

I researched this issue on the internet and found dozens and dozens of similar experiences as mine. I also went on the National Highway Traffic Safety Administration website and found over 35 complaints registered that were exactly like mine, dealing with the same broken seat frame. I would really like to review the initial crash test results from Nissan to see how this escaped detection (maybe it didn't). What I'd like to know is why there is not an investigation on this? A recall is warranted, in my opinion, for this problem.

I've emailed **, Consumer Relations Representative, Nissan Consumer Affairs but have not received a reply. I've also left a voice mail to her without getting a reply. (800-NISSAN-1 or 800-647-7261) 8:00 a.m. - 5:00 p.m., Eastern/Central Time/Pacific Time, Monday through Friday. This ends my customer loyalty to Nissan. I will never purchase another one or use their dealership service dept. again.

Bad Service From Nissan Customer Service
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DISTRICT OF COLUMBIA -- My Nissan Murano (2003 model) ran great for 40,000 miles. On 12/20/04, while driving on a highway in Houston, Texas, at 70 mph, it suddenly surged forward and the engine died. On restarting the engine would not hold. The car was towed to the nearest Nissan dealer, Robbins Nissan. The mechanic replaced the fuel pump but that did not solve the problem. Then he checked fuel pressure at the injectors that was found to be at recommended 50 psi. But fuel was not going through the injectors (all six).

He tried to clean the injectors by applying gasoline with cleaner directly to the fuel rail. He even increased the fuel pressure to 70 psi. This effort did not produce any result. Then he used a set of injectors from another Murano and found that the engine runs. He blames bad gasoline in the tank of my car to be the culprit and Nissan technical advisers agree with him. However I do not agree with them and think there is some inherent problem with the injectors or the EFC (Electronic Fuel Control) system is malfunctioning intermittently.

  1. There was no indication prior to the engine shutting down that injectors were getting clogged. The engine was running smoothly like in a new car. Fuel economy number was running at 18 mpg.

  2. The fuel tank was at ΒΌ full. The car ran fine on the same tank of gas till the incident.

  3. The dealer hinted there could have been some contaminant like sugar added to the tank. This does not seem possible since the Murano fuel tank has a lock on it. Also the car is parked in a garage at night.

  4. We use the same gas stations to fill gas tanks in three other cars in the family (Jeep Wrangler, Jeep Grand Cherokee and a Ford Cobra) and none of them has had a problem with fuel injectors.

Has any Nissan car owner had a problem with fuel injectors? I'd greatly appreciate any input I can get.

Windows/Fuel Pump
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EDEN, SOUTH DAKOTA -- I have a 2006 Murano. Was very satisfied with the car. With about 12,000 miles on the car, the fuel pump went out. Covered by warranty but I had a loaner car for almost 2 weeks because of it. Now last night, we had a very bad thunderstorm. This morning, both front windows were down. The car was locked last night and was still locked this morning - go figure. I called the dealership. They said they have never heard of that happening and want to check the car out - easy for them to say but we live 80+ miles from the dealership (this is the closest one).

Bad Murano Fuel Pump
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GREAT NECK, NEW YORK -- My Murano is not even 8 months old (bought new) and it already has had a recall (ignition switch) and the fuel pump failed! Parked in my driveway, trying to start the engine and the fuel pump failed. I have never had this happen before in any vehicle I have owned. Biener-Nissan in Great Neck is fixing the problem for free (warranty), but they have the car for a weekend (They gave me a free loaner car until my Murano is back in shape). I am baffled by the bad fuel pump though.

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Nissan Murano Rating:
4 reviews & complaints.
Contact Information:
18501 S. Figueroa St.
Gardenia, CA 90248
310-532-3111 (ph)
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