PASADENA, MARYLAND -- I wish I had read these reviews before scheduling carpet cleaning at my boyfriend's home where I just moved in, due to my allergies to dust, etc. The woman was very polite on the phone and the price seemed reasonable. I also had the ductwork cleaned since he'd never had it done in 20 years and I have dust and mold allergies as well as being allergic to cats (and he used to have a cat), so spent over $800 on both!
I noticed no difference in air quality after the ductwork but there is no way to check their work - they were done quickly though and put the return registers on backwards! For the carpets a couple weeks later, first they arrived at 10:30 instead of between 12-6 pm, as scheduled. Then they rushed and were done in less than an hour! They also had never called that they were on their way, as promised.
They also talked me into paying an extra $120 for the 2 area rugs downstairs on the wood floors and Scotchguard, so $280 rather than $160 quoted on the phone, then they "forgot" to show us the dirty water sucked out of the carpets - and never put down ANY tabs under the furniture as the back of the invoice states (probably because they didn't move the furniture)!
Finally, as I see others have written here, the carpets were still SOAKING wet over 12 hours later and didn't dry for at least another 24 hours - probably because NO dirty water was extracted (the wooden floors underneath the area rugs downstairs were wet and the insides of the windows upstairs were dripping down the insides)! The carpets seem no cleaner and in fact, I see some water damage stains emerging! I feel completely ripped off and posted this on Twitter.
The customer service representative contacted me that someone would call. He did and I was in a work meeting. When I called back, it was answered by another person's voice mail. It seems to have been a customer service call center and not anyone in any position of management or authority! I left a voicemail and never received a callback! I messaged the representative again and NO response!
WIXOM, MICHIGAN -- The first technician LaQuan left a huge brown spot and odor in my house 2 days following the job. On the 3rd day, I spoke to Tavia who promised me she would have someone contact me immediately. The 2nd technician came out 2 days later and indicated that LaQuan left the carpet soaked. He supposedly sucked the water and sprayed to prevent odor.
Two days later, the brown spot reappeared and after several calls, threatening to contact corporate, Dave the manager finally had time to talk. He promised to resolve the issue by sending the same technician LaQuan (who caused the stain to begin with)!!! LaQuan took pictures and suggested that the stain was there when he arrived the first time. When that didn't fly, he suggested that it's a high traffic area, but I live alone and very rarely use my dining room. Then finally he blamed my dog, who is not allowed upstairs and suggested I file a complaint.
HUNTINGTOWN, MARYLAND -- Appointment set up for Sat Dec 2, 8 am - 12. Didn't show. Called the main number and was told that someone (not me) had changed the time to 12 noon to 5. At 3 pm called again and was told that my appointment was still on for 1pm - 6. At 4:15 Tech called to say he was at least an hour away and could he come Sunday AM at 9 am. I told him OK as I didn't want them at the house that late on Sat.
They showed up on Sun morning and shampooed the carpet and stairs. They were polite and professional and accomplished the job in a timely fashion. My only complaint is that the carpet/stairs were soaked. It seemed that the extraction by the machine wasn't good. I had to put the ceiling fans and three other portable fans in the room for 24 hrs to dry the carpet. The carpet was less than a year old and not that dirty. The only recourse is to call the national number and they don't seem to care. They don't have any email complaint system to complain. This is the first and last time I'll use Sears.
TEMPE, ARIZONA -- The worst manager name William **... and his tech ever you deal with. Cops were called to let Sears company clean the carpet because they want to collect the money and leave my carpet dirty. Cops came and forced them to clean it so I can pay them, they want steal your money and no one stop them until police helped me!!! NEVER EVER USE THEM.
STERLING, VIRGINIA -- I had a carpet cleaning scheduled for Saturday morning, but the guy never showed up. When I called Sears, I was told that tech is on the way. I kept calling and they kept giving excuses and never showed up. Interestingly, Sears rescheduled the cleaning few days later without even calling us. Will never use Sears. Customer service is very bad.
HIGHLAND LAKE, NEW YORK -- Never showed. Called customer service 4 times and never got a call back although I was told each time I would. I spent the day waiting and no one ever called or showed up. I would have thought with a name like Sears we were in good hands but no one could even give me a reason why I wasn't getting service. The only thing I was told by customer service was that they could send email to technicians. What a waste of my time.
HIGHLAND LAKE, NEW YORK -- Never showed. Called Customer Service 4 times and never got a callback although I was told each time I would. I spent the day waiting and no one ever called or showed up. I would have thought with a name like Sears we were in good hands but no one could even give me a reason why I wasn't getting service. The only thing I was told by Customer Service was that they could send email to technicians. What a waste of my time.
EAST LANSING -- Horrible! First time left carpets drenched for 3 days and dark spot residue everywhere. Came out again to resolve issue, made matters worse. Left a bleached stain and 3 brown residue stains in the living room. The worst part of all, they accused me of all the issues and said it was my fault and hung the phone up on me mid sentence.
HATFIELD, PENNSYLVANIA -- When I called to request a quote to have the carpet in our motor home shampooed I was told it would be $99.00. I asked if they could also do the two bench seats we have at our dinette (they each have 2 cushions that remove easily) for that price. I was told they could. When the technicians (I use that term loosely) they arrived in a box truck that was rusted and had no label on the side. The main technician came into the motor home and said he was told the order was for one room and one chair. That their motor home had too much detailing for him to do it for that price. I told him I had been very clear about what it was I was asking to have cleaned when I called.
So I asked him how much it would cost for the detailing he was talking about. He said $149.00. He asked if I wanted to have it deodorized and enzymed...I told him no, just clean it with the soap. We are getting ready to sell the M.H. and I just want it to look nice. He asked what year the MH is, and if we've ever had it shampoo'd before. I told him no. He told me that the carpet will stink when they are finished if I don't get the enzyme treatment. I asked why, he said it's so old and never had it done before that's what happens. I asked if they use soap...he said yes, but he thinks it will still stink. So this $99.00 quote was now turning into a $200.00 job.
I was afraid that the carpet would smell bad when they were finished, and we're showing it the next day, so I didn't want to take a chance...and so I told them never mind, I don't want the service at all. My issue is...why don't they tell you when you call that the price may not be correct. And why don't they tell you that you may need an enzyme treatment? It's such a scam. They hope you'll do what they want you to do once they're in your house! I should have called Stanley Steemer. I will next time! If you're reading this...buyer be aware!!
MARYLAND -- I would like to be able to write a review on the quality of Sears carpet cleaning service but they didn't show up!! This company was out of Northern VA servicing MD. The appointment window was 12-6 pm. We requested earlier in that window if possible. As it got later in the day, we called to see where we were on the schedule. We were told twice that we were next. At 5:30 pm we were told they were on the way and that it would take 30- 35 minutes. At 7 pm they were still not here. We wanted to cancel but had all of our furniture off the carpets in every room of the house so wanted to get it done rather than put everything back and schedule another day. We called again and the customer service person put me on hold 15 min. She came back on and said the GPS was showing the truck close to our location but they had called the technician several times and the phone was going to voicemail. At 8 pm, they were still not here.
What a joke. This is worse service I have ever received. We decided to go online and read their reviews. Wow, I really wish we had done this before scheduling this awful service. There is not one good review. All the reviews are bad. We called and cancelled at 8:30 pm (not that the technicians would have gotten the call). We had the day off and had appts in the morning. We scheduled this for the afternoon window because it is something we have been wanting to do and had some time that afternoon to do it. Instead we completely wasted a half a day. And we have limited time off. There are many other things we could have done. At this point I am glad they did not show up. After reading these reviews, it appears that if they do show up they do a terrible job.
At least we saved the money and some additional frustration. Looks like Stanley Steamer gets primarily good reviews. I think we will give them a try. If you are considering using Sears to clean your carpets, save yourself the time, money, and frustration. Call someone else.