WIXOM, MICHIGAN -- The first technician LaQuan left a huge brown spot and odor in my house 2 days following the job. On the 3rd day, I spoke to Tavia who promised me she would have someone contact me immediately. The 2nd technician came out 2 days later and indicated that LaQuan left the carpet soaked. He supposedly sucked the water and sprayed to prevent odor.
Two days later, the brown spot reappeared and after several calls, threatening to contact corporate, Dave the manager finally had time to talk. He promised to resolve the issue by sending the same technician LaQuan (who caused the stain to begin with)!!! LaQuan took pictures and suggested that the stain was there when he arrived the first time. When that didn't fly, he suggested that it's a high traffic area, but I live alone and very rarely use my dining room. Then finally he blamed my dog, who is not allowed upstairs and suggested I file a complaint.
EAST LANSING -- Horrible! First time left carpets drenched for 3 days and dark spot residue everywhere. Came out again to resolve issue, made matters worse. Left a bleached stain and 3 brown residue stains in the living room. The worst part of all, they accused me of all the issues and said it was my fault and hung the phone up on me mid sentence.
HUNTINGTOWN, MARYLAND -- Appointment set up for Sat Dec 2, 8 am - 12. Didn't show. Called the main number and was told that someone (not me) had changed the time to 12 noon to 5. At 3 pm called again and was told that my appointment was still on for 1pm - 6. At 4:15 Tech called to say he was at least an hour away and could he come Sunday AM at 9 am. I told him OK as I didn't want them at the house that late on Sat.
They showed up on Sun morning and shampooed the carpet and stairs. They were polite and professional and accomplished the job in a timely fashion. My only complaint is that the carpet/stairs were soaked. It seemed that the extraction by the machine wasn't good. I had to put the ceiling fans and three other portable fans in the room for 24 hrs to dry the carpet. The carpet was less than a year old and not that dirty. The only recourse is to call the national number and they don't seem to care. They don't have any email complaint system to complain. This is the first and last time I'll use Sears.
STERLING, VIRGINIA -- I had a carpet cleaning scheduled for Saturday morning, but the guy never showed up. When I called Sears, I was told that tech is on the way. I kept calling and they kept giving excuses and never showed up. Interestingly, Sears rescheduled the cleaning few days later without even calling us. Will never use Sears. Customer service is very bad.
HIGHLAND LAKE, NEW YORK -- Never showed. Called customer service 4 times and never got a call back although I was told each time I would. I spent the day waiting and no one ever called or showed up. I would have thought with a name like Sears we were in good hands but no one could even give me a reason why I wasn't getting service. The only thing I was told by customer service was that they could send email to technicians. What a waste of my time.
HIGHLAND LAKE, NEW YORK -- Never showed. Called Customer Service 4 times and never got a callback although I was told each time I would. I spent the day waiting and no one ever called or showed up. I would have thought with a name like Sears we were in good hands but no one could even give me a reason why I wasn't getting service. The only thing I was told by Customer Service was that they could send email to technicians. What a waste of my time.
HATFIELD, PENNSYLVANIA -- When I called to request a quote to have the carpet in our motor home shampooed I was told it would be $99.00. I asked if they could also do the two bench seats we have at our dinette (they each have 2 cushions that remove easily) for that price. I was told they could. When the technicians (I use that term loosely) they arrived in a box truck that was rusted and had no label on the side. The main technician came into the motor home and said he was told the order was for one room and one chair. That their motor home had too much detailing for him to do it for that price. I told him I had been very clear about what it was I was asking to have cleaned when I called.
So I asked him how much it would cost for the detailing he was talking about. He said $149.00. He asked if I wanted to have it deodorized and enzymed...I told him no, just clean it with the soap. We are getting ready to sell the M.H. and I just want it to look nice. He asked what year the MH is, and if we've ever had it shampoo'd before. I told him no. He told me that the carpet will stink when they are finished if I don't get the enzyme treatment. I asked why, he said it's so old and never had it done before that's what happens. I asked if they use soap...he said yes, but he thinks it will still stink. So this $99.00 quote was now turning into a $200.00 job.
I was afraid that the carpet would smell bad when they were finished, and we're showing it the next day, so I didn't want to take a chance...and so I told them never mind, I don't want the service at all. My issue is...why don't they tell you when you call that the price may not be correct. And why don't they tell you that you may need an enzyme treatment? It's such a scam. They hope you'll do what they want you to do once they're in your house! I should have called Stanley Steemer. I will next time! If you're reading this...buyer be aware!!
MARYLAND -- I would like to be able to write a review on the quality of Sears carpet cleaning service but they didn't show up!! This company was out of Northern VA servicing MD. The appointment window was 12-6 pm. We requested earlier in that window if possible. As it got later in the day, we called to see where we were on the schedule. We were told twice that we were next. At 5:30 pm we were told they were on the way and that it would take 30- 35 minutes. At 7 pm they were still not here. We wanted to cancel but had all of our furniture off the carpets in every room of the house so wanted to get it done rather than put everything back and schedule another day. We called again and the customer service person put me on hold 15 min. She came back on and said the GPS was showing the truck close to our location but they had called the technician several times and the phone was going to voicemail. At 8 pm, they were still not here.
What a joke. This is worse service I have ever received. We decided to go online and read their reviews. Wow, I really wish we had done this before scheduling this awful service. There is not one good review. All the reviews are bad. We called and cancelled at 8:30 pm (not that the technicians would have gotten the call). We had the day off and had appts in the morning. We scheduled this for the afternoon window because it is something we have been wanting to do and had some time that afternoon to do it. Instead we completely wasted a half a day. And we have limited time off. There are many other things we could have done. At this point I am glad they did not show up. After reading these reviews, it appears that if they do show up they do a terrible job.
At least we saved the money and some additional frustration. Looks like Stanley Steamer gets primarily good reviews. I think we will give them a try. If you are considering using Sears to clean your carpets, save yourself the time, money, and frustration. Call someone else.
GRAND RAPIDS, MICHIGAN -- I would have said it is impossible to do such a bad job, and not be aware of it, until Sears cleaned (?) our carpet this June 9th, 2016. Starting with the "strips" left, the worker said they will go away, followed by the "stairs" that were worst than he started. His answer, he did not have the "correct tool for the "stairs." After sending a review, directly to Sears, we have still not heard a word and the" Strips" are still there.
To make this whole thing even worse, my wife took the day off her job and moved all the furniture, so Sears could get started as soon as they arrived. Well great plan. However, they were over 5 hours late. What a poorly run and managed company.
BUFFALO GROVE, ILLINOIS -- Had my carpets and hallway and stairs cleaned by Sears middle of January this year 2016. First time just wasn't sure who to go with. First thing I noticed my front door was left open with snow flying in my foyer. The men raced around doing the job. My carpets were soaking when they were done. I couldn't see any difference and was told that once it dries I would see the difference. After about two days my carpets were close to being dry and I noticed my living room looked a little cleaner but the hallway and stairs didn't look any different.
I called customer service and they were going to come back out to redo stairs and hallway but that day was suppose to be another snow day and so I rescheduled. Also I had to work. I just recently was looking for someone else to come out and clean carpets and thought about calling Sears back to see if they could come out now that the weather is getting better. I was told they can't reschedule now as it's been too long since I had the carpets cleaned. I'm now waiting for a manager to get in touch with me. I will never use Sears again or for that matter recommend them. This is it good customer service. I feel the men were trying to hurry up to get to their next job.