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Sears Carpet Cleaning Consumer Reviews

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Ripped Off - Terrible Job, Not Addressing Complaint Despite Guarantee! DO NOT USE THEM!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PASADENA, MARYLAND -- I wish I had read these reviews before scheduling carpet cleaning at my boyfriend's home where I just moved in, due to my allergies to dust, etc. The woman was very polite on the phone and the price seemed reasonable. I also had the ductwork cleaned since he'd never had it done in 20 years and I have dust and mold allergies as well as being allergic to cats (and he used to have a cat), so spent over $800 on both!

I noticed no difference in air quality after the ductwork but there is no way to check their work - they were done quickly though and put the return registers on backwards! For the carpets a couple weeks later, first they arrived at 10:30 instead of between 12-6 pm, as scheduled. Then they rushed and were done in less than an hour! They also had never called that they were on their way, as promised.

They also talked me into paying an extra $120 for the 2 area rugs downstairs on the wood floors and Scotchguard, so $280 rather than $160 quoted on the phone, then they "forgot" to show us the dirty water sucked out of the carpets - and never put down ANY tabs under the furniture as the back of the invoice states (probably because they didn't move the furniture)!

Finally, as I see others have written here, the carpets were still SOAKING wet over 12 hours later and didn't dry for at least another 24 hours - probably because NO dirty water was extracted (the wooden floors underneath the area rugs downstairs were wet and the insides of the windows upstairs were dripping down the insides)! The carpets seem no cleaner and in fact, I see some water damage stains emerging! I feel completely ripped off and posted this on Twitter.

The customer service representative contacted me that someone would call. He did and I was in a work meeting. When I called back, it was answered by another person's voice mail. It seems to have been a customer service call center and not anyone in any position of management or authority! I left a voicemail and never received a callback! I messaged the representative again and NO response!

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Sears Carpet Cleaners
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I had Sears clean my carpet. After they completed the work, spot appeared in the carpet in the hall. I had them come out 3 more times to try and remove the spots. When I called again, I talked to the manager. He said that the carpet was old and that the hall was a highly used area and that there was nothing more that they could do. All 3 times they soaked the carpet with a hose.

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Horrible Job and Customer Service After the Horrible Job
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WIXOM, MICHIGAN -- The first technician LaQuan left a huge brown spot and odor in my house 2 days following the job. On the 3rd day, I spoke to Tavia who promised me she would have someone contact me immediately. The 2nd technician came out 2 days later and indicated that LaQuan left the carpet soaked. He supposedly sucked the water and sprayed to prevent odor.

Two days later, the brown spot reappeared and after several calls, threatening to contact corporate, Dave the manager finally had time to talk. He promised to resolve the issue by sending the same technician LaQuan (who caused the stain to begin with)!!! LaQuan took pictures and suggested that the stain was there when he arrived the first time. When that didn't fly, he suggested that it's a high traffic area, but I live alone and very rarely use my dining room. Then finally he blamed my dog, who is not allowed upstairs and suggested I file a complaint.

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Don't Hire Sears for Carpet Cleaning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EAST LANSING -- Horrible! First time left carpets drenched for 3 days and dark spot residue everywhere. Came out again to resolve issue, made matters worse. Left a bleached stain and 3 brown residue stains in the living room. The worst part of all, they accused me of all the issues and said it was my fault and hung the phone up on me mid sentence.

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Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HATFIELD, PENNSYLVANIA -- When I called to request a quote to have the carpet in our motor home shampooed I was told it would be $99.00. I asked if they could also do the two bench seats we have at our dinette (they each have 2 cushions that remove easily) for that price. I was told they could. When the technicians (I use that term loosely) they arrived in a box truck that was rusted and had no label on the side. The main technician came into the motor home and said he was told the order was for one room and one chair. That their motor home had too much detailing for him to do it for that price. I told him I had been very clear about what it was I was asking to have cleaned when I called.

So I asked him how much it would cost for the detailing he was talking about. He said $149.00. He asked if I wanted to have it deodorized and enzymed...I told him no, just clean it with the soap. We are getting ready to sell the M.H. and I just want it to look nice. He asked what year the MH is, and if we've ever had it shampoo'd before. I told him no. He told me that the carpet will stink when they are finished if I don't get the enzyme treatment. I asked why, he said it's so old and never had it done before that's what happens. I asked if they use soap...he said yes, but he thinks it will still stink. So this $99.00 quote was now turning into a $200.00 job.

I was afraid that the carpet would smell bad when they were finished, and we're showing it the next day, so I didn't want to take a chance...and so I told them never mind, I don't want the service at all. My issue is...why don't they tell you when you call that the price may not be correct. And why don't they tell you that you may need an enzyme treatment? It's such a scam. They hope you'll do what they want you to do once they're in your house! I should have called Stanley Steemer. I will next time! If you're reading this...buyer be aware!!

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Carpet Cleaning? They Didn't Even Show Up!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYLAND -- I would like to be able to write a review on the quality of Sears carpet cleaning service but they didn't show up!! This company was out of Northern VA servicing MD. The appointment window was 12-6 pm. We requested earlier in that window if possible. As it got later in the day, we called to see where we were on the schedule. We were told twice that we were next. At 5:30 pm we were told they were on the way and that it would take 30- 35 minutes. At 7 pm they were still not here. We wanted to cancel but had all of our furniture off the carpets in every room of the house so wanted to get it done rather than put everything back and schedule another day. We called again and the customer service person put me on hold 15 min. She came back on and said the GPS was showing the truck close to our location but they had called the technician several times and the phone was going to voicemail. At 8 pm, they were still not here.

What a joke. This is worse service I have ever received. We decided to go online and read their reviews. Wow, I really wish we had done this before scheduling this awful service. There is not one good review. All the reviews are bad. We called and cancelled at 8:30 pm (not that the technicians would have gotten the call). We had the day off and had appts in the morning. We scheduled this for the afternoon window because it is something we have been wanting to do and had some time that afternoon to do it. Instead we completely wasted a half a day. And we have limited time off. There are many other things we could have done. At this point I am glad they did not show up. After reading these reviews, it appears that if they do show up they do a terrible job.

At least we saved the money and some additional frustration. Looks like Stanley Steamer gets primarily good reviews. I think we will give them a try. If you are considering using Sears to clean your carpets, save yourself the time, money, and frustration. Call someone else.

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Poorest Carpet Cleaning Possible.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND RAPIDS, MICHIGAN -- I would have said it is impossible to do such a bad job, and not be aware of it, until Sears cleaned (?) our carpet this June 9th, 2016. Starting with the "strips" left, the worker said they will go away, followed by the "stairs" that were worst than he started. His answer, he did not have the "correct tool for the "stairs." After sending a review, directly to Sears, we have still not heard a word and the" Strips" are still there.

To make this whole thing even worse, my wife took the day off her job and moved all the furniture, so Sears could get started as soon as they arrived. Well great plan. However, they were over 5 hours late. What a poorly run and managed company.

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Carpet Cleaning Wasn't That Good
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO GROVE, ILLINOIS -- Had my carpets and hallway and stairs cleaned by Sears middle of January this year 2016. First time just wasn't sure who to go with. First thing I noticed my front door was left open with snow flying in my foyer. The men raced around doing the job. My carpets were soaking when they were done. I couldn't see any difference and was told that once it dries I would see the difference. After about two days my carpets were close to being dry and I noticed my living room looked a little cleaner but the hallway and stairs didn't look any different.

I called customer service and they were going to come back out to redo stairs and hallway but that day was suppose to be another snow day and so I rescheduled. Also I had to work. I just recently was looking for someone else to come out and clean carpets and thought about calling Sears back to see if they could come out now that the weather is getting better. I was told they can't reschedule now as it's been too long since I had the carpets cleaned. I'm now waiting for a manager to get in touch with me. I will never use Sears again or for that matter recommend them. This is it good customer service. I feel the men were trying to hurry up to get to their next job.

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Worst Home Service I've Ever Experienced
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEL AIR, MARYLAND -- I tend not to write reviews, good or bad, but my experience with Sears cleaning was too negative not to. Used them for the first time last week. Having several areas cleaned but once the carpets were dry, nothing looked any cleaner and I was doubting they cleaned some areas at all so called for a re-do.

I believe Sears hire day laborers as today's crew seemed pretty clueless. The leader told me that furniture leg protector pads are on order so they didn't have any which is ironic as one of the reasons for the recall was spots left behind by last week's crew who didn't use them everywhere they should have. Luckily those spots came out today but the tech said he'd "get in trouble" for using a pre-treater that I wasn't paying for! Seems he wanted to charge me for correcting a mess his colleagues made!!

No one wore booties over their shoes, coming in and out of the house and after they left. I found dirty footprints on a literally brand new, two week old area carpet in my foyer which I now need to clean. Cleaning carpets after having carpet cleaners leave my house? Won't call them back to fix this mess as I simply don't want them in my house again.

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Non Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HONOLULU, HAWAII -- I received an email, from Sears Carpet Cleaning, offering $33 cleaning!! um YES PLEASE!! I only have a staircase of carpet in my home, and have been charged over $200 by other companies. FOR ONE STAIRCASE. So $33 seemed like a deal. I followed the link and set an appointment for the next day.

A few hours later, Willy, from the company, calls me to say he has no openings. Even though I had chosen my appointment from their online calendar, which clearly showed an opening. He goes on to tell me that he is not available for at least 3 weeks. BUMMER! I really wanted my stairs cleaned. But this call got even worse....

Willy goes on to say that my staircase will now cost me $110! Here is the break down: $100 minimum charge + $10 Travel fee. WHAT?! Why did you advertise a $33 service if you knew that you were not going anywhere for less than $100?? Also, a travel fee? I thought this was a MOBILE SERVICE? Was I supposed to bring my staircase to you? How does a travel fee apply to a mobile service?

So, NO, they did not clean my stairs, and I will not be using them in the future. I grew up with Sears being a weekly occurrence for our family. It is sad to say that I will not be using them for appliances, auto maintenance or carpet cleaning. Maybe kid's school clothes?

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Sears Carpet Cleaning Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 24 ratings and
31 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
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