EAST LANSING -- Horrible! First time left carpets drenched for 3 days and dark spot residue everywhere. Came out again to resolve issue, made matters worse. Left a bleached stain and 3 brown residue stains in the living room. The worst part of all, they accused me of all the issues and said it was my fault and hung the phone up on me mid sentence.
HATFIELD, PENNSYLVANIA -- When I called to request a quote to have the carpet in our motor home shampooed I was told it would be $99.00. I asked if they could also do the two bench seats we have at our dinette (they each have 2 cushions that remove easily) for that price. I was told they could. When the technicians (I use that term loosely) they arrived in a box truck that was rusted and had no label on the side. The main technician came into the motor home and said he was told the order was for one room and one chair. That their motor home had too much detailing for him to do it for that price. I told him I had been very clear about what it was I was asking to have cleaned when I called.
So I asked him how much it would cost for the detailing he was talking about. He said $149.00. He asked if I wanted to have it deodorized and enzymed...I told him no, just clean it with the soap. We are getting ready to sell the M.H. and I just want it to look nice. He asked what year the MH is, and if we've ever had it shampoo'd before. I told him no. He told me that the carpet will stink when they are finished if I don't get the enzyme treatment. I asked why, he said it's so old and never had it done before that's what happens. I asked if they use soap...he said yes, but he thinks it will still stink. So this $99.00 quote was now turning into a $200.00 job.
I was afraid that the carpet would smell bad when they were finished, and we're showing it the next day, so I didn't want to take a chance...and so I told them never mind, I don't want the service at all. My issue is...why don't they tell you when you call that the price may not be correct. And why don't they tell you that you may need an enzyme treatment? It's such a scam. They hope you'll do what they want you to do once they're in your house! I should have called Stanley Steemer. I will next time! If you're reading this...buyer be aware!!
GRAND RAPIDS, MICHIGAN -- I would have said it is impossible to do such a bad job, and not be aware of it, until Sears cleaned (?) our carpet this June 9th, 2016. Starting with the "strips" left, the worker said they will go away, followed by the "stairs" that were worst than he started. His answer, he did not have the "correct tool for the "stairs." After sending a review, directly to Sears, we have still not heard a word and the" Strips" are still there.
To make this whole thing even worse, my wife took the day off her job and moved all the furniture, so Sears could get started as soon as they arrived. Well great plan. However, they were over 5 hours late. What a poorly run and managed company.
BETHEL, CONNECTICUT -- I had scheduled carpet cleaning, Sears called back and told me I was all set. That near my date someone will call with a time window. The afternoon day before Sears left me a message saying because I didn't confirm they have to reschedule so I call back within 5 minutes and someone else answers and says "Well we have no one in your area tomorrow." So I tell her what the other girl said and she had No Clue... I called back to speak to a manager and they put me through to Scott ** extension (sounds bogus to me) and of course it's an answering machine. Left several messages. No callback.
So now I Email Simon ** of Sears carpet. 3 hours and still no answers. Now I have RA and I moved things to accommodate the rug cleaning... Is this any way to run a business? How do people get these JOBS?? Not Happy at all and are you too embarrassed to return my calls??? Disgusted with Sears Carpet Cleaning. What a Let Down.
HIGHLAND LAKE, NEW YORK -- Never showed. Called customer service 4 times and never got a call back although I was told each time I would. I spent the day waiting and no one ever called or showed up. I would have thought with a name like Sears we were in good hands but no one could even give me a reason why I wasn't getting service. The only thing I was told by customer service was that they could send email to technicians. What a waste of my time.
HIGHLAND LAKE, NEW YORK -- Never showed. Called Customer Service 4 times and never got a callback although I was told each time I would. I spent the day waiting and no one ever called or showed up. I would have thought with a name like Sears we were in good hands but no one could even give me a reason why I wasn't getting service. The only thing I was told by Customer Service was that they could send email to technicians. What a waste of my time.
MARYLAND -- I would like to be able to write a review on the quality of Sears carpet cleaning service but they didn't show up!! This company was out of Northern VA servicing MD. The appointment window was 12-6 pm. We requested earlier in that window if possible. As it got later in the day, we called to see where we were on the schedule. We were told twice that we were next. At 5:30 pm we were told they were on the way and that it would take 30- 35 minutes. At 7 pm they were still not here. We wanted to cancel but had all of our furniture off the carpets in every room of the house so wanted to get it done rather than put everything back and schedule another day. We called again and the customer service person put me on hold 15 min. She came back on and said the GPS was showing the truck close to our location but they had called the technician several times and the phone was going to voicemail. At 8 pm, they were still not here.
What a joke. This is worse service I have ever received. We decided to go online and read their reviews. Wow, I really wish we had done this before scheduling this awful service. There is not one good review. All the reviews are bad. We called and cancelled at 8:30 pm (not that the technicians would have gotten the call). We had the day off and had appts in the morning. We scheduled this for the afternoon window because it is something we have been wanting to do and had some time that afternoon to do it. Instead we completely wasted a half a day. And we have limited time off. There are many other things we could have done. At this point I am glad they did not show up. After reading these reviews, it appears that if they do show up they do a terrible job.
At least we saved the money and some additional frustration. Looks like Stanley Steamer gets primarily good reviews. I think we will give them a try. If you are considering using Sears to clean your carpets, save yourself the time, money, and frustration. Call someone else.
BUFFALO GROVE, ILLINOIS -- Had my carpets and hallway and stairs cleaned by Sears middle of January this year 2016. First time just wasn't sure who to go with. First thing I noticed my front door was left open with snow flying in my foyer. The men raced around doing the job. My carpets were soaking when they were done. I couldn't see any difference and was told that once it dries I would see the difference. After about two days my carpets were close to being dry and I noticed my living room looked a little cleaner but the hallway and stairs didn't look any different.
I called customer service and they were going to come back out to redo stairs and hallway but that day was suppose to be another snow day and so I rescheduled. Also I had to work. I just recently was looking for someone else to come out and clean carpets and thought about calling Sears back to see if they could come out now that the weather is getting better. I was told they can't reschedule now as it's been too long since I had the carpets cleaned. I'm now waiting for a manager to get in touch with me. I will never use Sears again or for that matter recommend them. This is it good customer service. I feel the men were trying to hurry up to get to their next job.
BEL AIR, MARYLAND -- I tend not to write reviews, good or bad, but my experience with Sears cleaning was too negative not to. Used them for the first time last week. Having several areas cleaned but once the carpets were dry, nothing looked any cleaner and I was doubting they cleaned some areas at all so called for a re-do.
I believe Sears hire day laborers as today's crew seemed pretty clueless. The leader told me that furniture leg protector pads are on order so they didn't have any which is ironic as one of the reasons for the recall was spots left behind by last week's crew who didn't use them everywhere they should have. Luckily those spots came out today but the tech said he'd "get in trouble" for using a pre-treater that I wasn't paying for! Seems he wanted to charge me for correcting a mess his colleagues made!!
No one wore booties over their shoes, coming in and out of the house and after they left. I found dirty footprints on a literally brand new, two week old area carpet in my foyer which I now need to clean. Cleaning carpets after having carpet cleaners leave my house? Won't call them back to fix this mess as I simply don't want them in my house again.
ALEXANDRIA, VIRGINIA -- We wanted to get the carpets cleaned. I received a quote online from Sears and scheduled the service. Before Sears arrived, I asked if I needed to move the furniture and was told the technicians would move everything. On the day of the service, I left work early because Sears was THREE hours early to the appointment and started calling my cell phone, asking where I was. I met three technicians at my house and one walked around with me to see all the areas to be cleaned. I pointed out EACH stain to the tech.
The quote I was given online was $300 for 5 rooms. The Sears tech told me in most of the rooms, I would need to purchase the deep clean package because they wouldn't get the pet stains out otherwise. I asked if that was the only way to get the rooms clean and he said yes. I showed him each INDIVIDUAL stain and he assured me EVERY one would be gone. He also tried pressuring me into cleaning the air ducts. I said no to the air ducts but agreed to the deeper clean (which wasn't even listed as an option on their website when obtaining the quote). So my new quote was $500. $200 more than I was planning on spending.
After only 45 minutes, I was told the job was finished. Sears had not moved ANY furniture - not even small bedside tables. Their hoses had removed paint from the corners of my walls. NONE of the pet stains had been removed nor had the other small stains, which I was assured would be gone. The tech explained they were permanent but assured me all the stains upstairs had been removed. I asked him to show me, to which he said they were all gone and asked me to pay. With three men in my house, I was not going to start an argument. I paid with my American Express and knew I would have to fight Sears.
Immediately after the techs left, I called Sears and informed them the carpets were still horribly stained. They scheduled another cleaning. This time, they were 2.5 hours LATE. The techs scrubbed the stains on their hands and knees then informed us they brought "the wrong chemicals" and would have the reschedule. We scheduled a THIRD cleaning with Sears but canceled a few days prior as something else came up. Sears still showed up to the canceled appointment and called us numerous times asking where we were.
After that, we requested a refund from Sears and planned to get a more reputable business to clean the carpets since Sears was clearly incapable. The manager requested we send pictures of all the remaining stains. We sent the requested photos, to which the manager replied the stains will never come out. We are now working with American Express to get our money from Sears. I will NEVER use Sears for ANYTHING again. At the bottom of their confirmation email, they state: "Satisfaction Guaranteed - If you are not completely satisfied, contact us within 30 days from the date of service and we will make our best attempt to resolve your issues."
That was the worst possible attempt to resolve this issue. Sears' customer service is horrible along with their carpet cleaning abilities. DO NOT USE THIS COMPANY.