Feedburner count

Sears Credit Cards

Star Empty star Empty star Empty star Empty star
36 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
High Interest Rates On Credit Card
Posted by Lady_a2001 on 03/12/2002
HOUSTON, TEXAS -- All the rates have dropped in the last year, but Sears continues to rise. I closed my account with this company because there interest rate is around 21 to 24% and it never goes down, this month I paid $140.00 payment and do you know only $41.00 of this went against the principal?

Soon Sears will be in the same shape Montgomery Wards was, out of business.

I have an account with Chase interest rate 9% no other credit card I have seen this year has a rate as high as Sears.

I stopped shopping at this store, this company is too Greedy.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2002-03-12:
Why don't you use your Chase card when you purchase items at Sears. Or better yet, why don't you pay off your balance at the end of each month then you wont have to worry about what the interest rate is.
Posted by Anonymous on 2002-03-14:
Better yet, why not just stop shopping at sears, We Have.

Posted by Anonymous on 2003-09-19:
I just settled a lawsuit by Sears for a $1600.00 purchase I made 12 years ago. The settlement amount? Just over $2300.00. So, it cost over $2300.00 to settle for a $1600.00 purchase I made 12yrs ago and have already paid over $4000.00 on. Never again will I darken the door to Sears.
Close commentsAdd reply

Sears Credit Card is ripping off customers
Posted by Sears blows on 05/15/2009
ILLINOIS -- Sears Credit Cards is gouging the card holders. They more than doubled my interest rate and refuse to lower it, even though I have never been late with a payment. I never saw the notification they were going to raise rates, otherwise I would have opted out. To all that read this......never ever shop at Sears again!!!!!!!!!!

Sears lost me as a customer forever. You would think in tough times they would want to attract customers and keep the ones they have....complete idiots!
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by Ponie on 2009-05-15:
Shouldn't your complaint be with Citibank, not Sears? Or does Sears now do their own financing? I believe you were notified of the raise in interest rates but rather than read the fillers sent with your statement, you did what many people do--just toss them. Even though I'm fortunate to be able to pay off my credit card bills each month, and even though they're b-o-r-i-n-g, I go over each filler enclosed with the statement.
Posted by goduke on 2009-05-15:
I'm with you Ponie. Too many changes are going on right now not to read the notices and check the mailers from the cc companies right now.
Posted by things happen on 2009-05-22:
Sears no longer owns the credit card company and has no say over what Citibank does to destroy the customer base of Sears credit card holders. Sears gets the bad reputation from the rotten treatment the customers get from Citibank. One customer called to let them know that mom had died and Citibank asked how long it would be before they got their money that was due on the account. Blame the right group though not Sears but Citibank.
Posted by Dairyaire on 2009-10-01:
Sears has to be at least partially to blame for using such a crappy company to fund their credit cards. My personal theory is that retailers who are in trouble are trying to get out of the credit biz and are giving their guarantors free reign to do whatever is necessary to stop the red ink bleed. And that means that we, the consumer, are going to get the shaft, as usual. Do you know that in the credit industry these days, the people who pay their bills on time and pay off their balances before interest can accumulate are referred to as "deadbeats"? That term used to be reserved for those who didn't pay their bills. Not anymore. If a company can't make money off of you, you're no good to them.
Posted by pressman on 2011-07-13:
this decision to let citibank take over their credit card company destroyed them. i saw this happing when rates increased over 10% to their most loyal customers, including me. i held a credit card with sears for over 22 years. EVERY major purchase stoves, refrid. riding mowers i made at Sears. they gave controll to citibank on their credit cards. i transfer to another card immedialtly and have not step in a Sears store since. I do miss Sears and they have been begging me to come back with credit offers but i will never forget how they treated their loyal base. Sad to see how 1 really bad decision ruined them....and he probably got a million dollar bonus for making it.
Posted by ann on 2013-05-21:
they treat their loyal paying customers like CRAP~ I as well as MANY other folks I've talked to are DONE with Sears! The salesmen are now even taught to wait on the big ticket shoppers first and to hell with who was waiyng first as well as trying to return an item is like trying to go to the moon!@
Posted by Clovis Bob on 2013-06-24:
I and those that know of my treatment by Sears vow never to buy anything from Sears again. Almost two years after contracting Sears to install vinyl siding on my home, it is still sitting here not finished and my house looks like crap. They made the mistake of hiring a subcontractor (who by the way is not licensed to work in New Mexico) to install the siding. Within a couple of days of the project, we noticed the materials were not being installed correctly (huge gaps, etc.) and brought it to the project manager's attention immediately. After more digging on our own, we found the company was not license to do construction in New Mexico and was found in violation of NM Construction Codes. After faithfully making more than the minimum payment on the credit card bill for the initially 1/3 payment, we notified Citibank to dispute the charges since Sears was unwilling correct it with a licensed contractor or cut their losses. Instead, they insist I refuse to let them back on our property to correct the code violations and to make everything right. We have since decided to let the NM Attorney General and the Construction Industries Division handle it from their end. This all could have been corrected at minimum expense to Sears, but now that the unfinished project has been exposed to the weather for almost two years, all will need to be replaced. Even though our situation warranted a full refund of money paid to the credit card, Citibank refused to refund the money stating that I had not made a good faith effort to resolve the issue. So, I need to wait three years? Hmmm. Who decides what a good faith effort is after repeated attempts to get the Sears to recognize the problem and to fix it? They are not your family store like they were when I was a youngster. My parents and relatives stood behind Sears when I was growing up. Even though Sears sold its credit card operation to Citibank, because Sears' name is on the credit card, it has an obligation to continue providing good service to its customers or they need to sue Citibank!
Posted by SearsCare on 2013-06-26:
Clovis Bob,
My name is Liz and I am with the Sears Social Media Support Team. I found your post here and I want to apologize for the negative experience you have encountered with our home improvement team. We can certainly understand your frustration at our lack of customer service. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We would very much like to speak with you regarding your experience. At your convenience please contact our office via email at smsupport@searshc.com and a personal case manager will contact you directly to discuss this experience. In the email, please provide a contact phone number, the phone number the home improvement was purchased under (if different than the contact phone number), and please do include your user name (Clovis Bob) for reference to your issue. Again, we are very sorry for any inconvenience and thank you for the opportunity to rectify this situation.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Close commentsAdd reply

Insane APR!
Posted by Maryco on 07/30/2006
LAFAYETTE, INDIANA -- I will shout it from every mountain top I can climb. Never will I shop at Sears again or use a Sears credit card. And neither should you!

I have been a card holder since 1984, in fact I used to be proud of the fact that my Sears card was the first credit card I was ever issued.

I changed over to their new MasterCard and all was well until I had ONE late payment, it was definitely my fault, we moved and the bill was forwarded late. I should have changed the address directly with them. But. .

Wow, was I shocked to find my APR went up to a RIDICULOUS 31.99%!!! That's insane!

I called customer service but they refuse to lower it. I called and wrote to them a number of times and still my APR is 32%.

This is blue collar robbery. I will advertise to everyone I know how bad this is and never ever shop in Sears again. Word of mouth advertising is very powerful. Big business seems to forget this when they get too big and start ripping off the little guy.

Read 11 RepliesAdd reply

User Replies:Close comments

Posted by lobo65 on 2006-07-30:
I think you will be hard pressed to find a credit card company right now that doesn't raise your APR if you are late on another card. Seems to be a common practice--especially for the bigger companies. Better to get a card with a credit union if possible. The rates are always better.
Posted by Hugh_Jorgen on 2006-07-30:
I think you will find that what you have is a Sears-branded MasterCard issued by someone else. I doubt Sears has much pull over them. You might see about going back to a regular Sears card (assuming they still exist).
Posted by Technician on 2006-07-30:
I agree about the rate being too high, is the Sears card your only credit card? Switch balance to another card , end of story. If you have no other credit card, take out a consumer loan, it should be easy to find a loan with an interest rate below 32%.
Posted by Anonymous on 2006-07-30:
I think Hugh's about right and if not mistaken the Sears mc is issued by citigroup. BUT I think the consumer just sees SEARS and 30% and thinks not gonna shop at sears anymore. You'd think with all the trouble sears has getting people in the doors they'd be a little more sensitive about the plastic with their name on it. Right or wrong, its a sure fire way to lose customers.
Posted by CrazyRedHead on 2006-07-31:
This is why I will not have a Sears card. Not because of being late but because there APR is already high. I don't like department store CC. I have one from Household and I have never been late. I like it cause it is there for an emergency.
Posted by lobo65 on 2006-07-31:
The only time I use a dept. store card is when there is a "same as cash" grace period that benefits me.
Posted by maryco on 2006-07-31:
Thanks everyone for the advice. When I last used my ordinary Sears card, they said they were changing over to the mastercard system and the old sears cc was phasing out. At least that's the way I understood the customer service girl when I signed up at the check out counter. She said the MC would replace to old sears card. "Better interest rate" she said. Sears and MC should have a method to allow 1 late payment, or they can look at a persons past record before zapping us with ridiculas interest rates. I was never late on this account before, most of the time I paid it in full, or within a few months for larger purchaces. I tried to explain that on the phone to the service rep, but he still told me they wouldn't lower my rate. I've cancelled this account now and like I said I will never shop at Sears and I am telling everyone I know as well. I used to be a faithful customer, but no longer. Thanks again.
Posted by thecititruth on 2006-09-26:
No bank (including citi) will raise an apr to default just for a single late payment. There are other factors to consider, when you are late on a payment an issuing bank usually will check your credit report and reevaluate your risk. If since you have opened their card you have had negative credit information and they believe the risk is too high they will raise your rate to the default rate until you can prove to them you can manage your credit.
Posted by maryco on 2006-09-26:
Dear Mr 'Truth', I have good credit all around. I AM being screwed for one late payment. You work for citibank? So you feel the need to justify this? My credit number is 703. Not great, but not bad either. There is nothing negative in my credit report, except this. I checked. That's why I'm loudly complaining. Even if I had a blemish on my account, you justify 32% interest because of risk? How about I may not be able to pay the card off in a reasonable amount of time now that I have this enormous interest rate? You've foolishly created the risk. Citibank/Sears refuses to budge so you can suck more money out of the so-called little guy. That's the bottom line. 32% interest? THIRTY TWO PERCENT! Come on! Where's the tea so I can throw it overboard.
Posted by octopuschick on 2006-12-14:
excuse me yes on the sears cards some terms state that if you are late with one pyt you go to performance pricing of usually 32% apr. Most of them it's twice in 6 months that your apr is raised. The sears cards are still around and you can open just a sears without the Mastercard
Posted by beaves35 on 2007-07-23:
The exact same thing happened to me with the same consequences for Sears. I am leaving, never shopping there again and will bad mouth them every chance I get.
Close commentsAdd reply

Stabbed in the Back
Posted by 50sFreak on 08/11/2005
PALM DESERT, CALIFORNIA -- I was a long time Sears customer, since the 70's.
Seven years ago I declared bankruptcy. I had no balance due on my Sears card and Sears was not involved in the bankruptcy.
Shortly afterward I started maintaining a balance and made all payments on time. Two years ago when Citibank took over the credit department, they looked at my credit reports and saw the bankruptcy. Even though Sears was not involved in that action whatsoever, CitiBank decided to punish me and raised my interest rate, should I use the card any further. A call to a credit supervisor did no good. No apologies, even talking down to me. I asked that I not be sent any of their crappy advertising. Even that has been ignored. I have not done any business with Sears or CitiBank since, nor do I intend to any time in the future.
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by bill on 2005-08-11:
You are complaining that you were punished for filing bancruptcy. Did you think you were going to be rewarded for it?
Posted by you r stupid on 2005-08-12:
First off your luck they even let you have a credit card after that even if sears card wasnt part of the suit. Second they should raise your rate you are a risk and should pay higher costs Helll if it were my credit card company I would start making you pay to have the card.
Posted by Slimjim on 2005-08-12:
YRS said it best. You really are lucky to still have that account at all. Many lenders will pull a credit line faster than you can shake a stick if they see you just filed bankruptcy.
Posted by Anonymous on 2005-08-12:
Yeah, what everyone else here said.
Posted by Wiz on 2005-12-02:
to 50's freak RE: Post 8/11/05....
I have not ever file bankR, Have GOOD CREDIT but... I changed my address from TN to CA then WHAM I got the same letter you did and offer, I told them to stick it, it must be due to some law CA has to protect you from credit wolfs.
I told them fixed apr and they have not stuck with the deal as it is going up.
Close commentsAdd reply

Sears Sucks
Posted by on 09/06/2011
I can't believe an American company like Sears has chosen to vigerously screw their clients; I bought 4 new tires at Sears, within less than a year the tires were worn out; They would not stand behind their warranty because they said I didn't have a front end aligment at the same time the tires were installed and didn't rotate them to their time schedule; Thats not even the screwing; I bought the tires 6 months same as cash and paid off the amount; because I had a previous amount on the card they said that I should have requested the payment be applied to that purchase then hit me with over $700 in interest fees, for 6 months on $1000 purchase, louie the loanshark doesn't charge that kind of extortion fee!!!!! Well guess what Sears/Citibank, I'm not paying you filthy scumbags one more American cent, no more Kmart no more Sears.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-09-06:
The "same as cash" offer is something you need to ask about if you already have a card and make other purchases with it or carry a balance. This also applies to some of those checks you get in the mail from your CC company.

As to the tires, how many miles are on them? If they feel the wear indicates poor alignment and/or lack of rotation, they are within their rights to deny coverage in my opinion. You can tell by looking at tires if the alignment is out of whack, and by comparing the wear whether or not the tires were rotated.
Posted by At Your Service on 2011-09-07:
Once again trmn8r beat me to it. I agree completely with his comments.
Posted by BEJ on 2011-09-07:
What were the conditions of the warranty. If it required that tire rotations be done to a certain schedule then you violated the warranty by not doing them. They had the right to refuse to honor the warranty.
Posted by SearsCare on 2012-05-01:
Close commentsAdd reply

Sears Card Interest Rate Scam
Posted by Americanforpeace on 05/13/2009
Sears Card (Citi Bank) Fraudulent Interest Rate Hike! Currently with the American economy in its state of affairs and the feds interest rate at practically Zero Percent, Sears Card (Citi Bank) has risen rates to 23% or higher on some cards. The American consumer is getting scammed!

This money comes out of thin air for these companies, just a bunch of digits generated by the computer and sent out with your social security number to scam you into taking on more debt. This is a debtor nation they created but the ones who Win are the banks and credit card companies once they run you into bankruptcy. And that’s exactly what they want you to do, file bankruptcy, so they can seize everything you own.

We must unit as a people and root every one of these scam suckers out. Please watch these videos, MAXED OUT, WWW. ZEITGEIST. COM as well as MONEY AS DEBT by Paul Grignon's. There is hope, hope for a brighter future for our kids and others, we must free ourselves.
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-05-13:
Yes, we are a debtor nation. This is a good reason for the credit card companies reducing available credit lines. Painful, but necessary.

I would like to point out, however, that declaring bankruptcy prevents them from seizing 'everything you own'. That's the very reason for declaring.
Posted by BokiBean on 2009-05-13:
Great point, Ken.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Credit Card Screw Up
Posted by Billiemarseilles on 08/15/2013
COLORADO -- On June 29, 2013 I purchased a refrigerator from Sears. The salesman convinced me to open a Sear account to give me a discount and pay over 12 months w/o interest. I gave him my name, address, etc., and showed legal documentation, my driver's license, confirming my information. I received many advertisements from Sears at my address, but no bill or card. I called Sears to find out when I would receive a bill.

I finally spoke to an individual with the credit department, to whom I explained the situation. He started by asking me for my credit card number! Obviously, he was not listening to me. I again explained the issue and therefore did not have a credit card #, and he asked for my SS#. He then asked my name. When I gave him my name he proceeded to tell me that I gave a WRONG name. I confirmed that the SS# was correct, and explained that I had given my correct name. After some hinting, I realized that Sears had changed my name from my correct maiden name to the last name of my EX-husband, whom I had divorced 12 YEARS AGO. Then I find out that a credit card with my ex-husband's last name on it was mailed to my ex-husband, at an address at which I have NEVER EVEN been to, much less lived. (Apparently, he had moved there 3-4 years after the divorce.) Oh, and by the way, there was a late fee!!!! I do not know why someone would take it upon themselves to change my correct information to incorrect information and mail a credit card, which I signed for, to a man who has not only filed bankruptcy, but had moved to evade making payments on loans and credit cards in his name. The individual on the phone did not have a grasp as to the seriousness of the situation. He said he would remove the "late charge" and mail me another statement and card. I have yet to receive either!
I then proceeded to e-mail my situation to what I thought was a Sears' complaint site. I received an e-mail saying, "Thank you for contacting Sears.com regarding your credit card. I am sorry to hear that you have not received the credit card. It's perfectly understandable that you're very upset about what's happened. I appreciate the opportunity to assist you." Again, I do not think this person read what I wrote.


And people worry about identity theft, by criminals.

I want the bill! I will pay it off!! I will close my account!!! I will not do business with Sears again!!!!
Read Company Response
Company Response on :

We're truly sorry for the frustration and confusion over your Sears account. We can help get you in touch with a supervisor with CitiBank if you'd like. Please understand that our stores do not outline the credit rules and guidelines and may not have even been aware of the account details. If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send the following information – contact #, screen name (billiemarseilles), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by cmthru on 2013-08-15:
You had best check your credit reports. Contact the state's attorney generals office to see how you can protect yourself. Sears gave credit to a person you have no legal obligation to support. You could end up getting stuck with his charges.
Posted by WHAT!!! on 2013-08-15:
Is it Citibank? You might want to skip Sears and go straight to Citibank and ask them exactly what is going on. Have them send a copy of all paper work from Sears to see for yourself what happened.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Goodbye Sears
Posted by Oncamoff on 05/10/2012
HOFFMAN ESTATES, ILLINOIS -- As per last customer's review -- He will cancel out his credit card after twenty years usage. I am doing exactly that -- after many years usage of Sears Master Card to pay for an insurance policy. I was surprised to find the monthly payment had risen in an amount equal to 41% more than the actual monthly payment rates.- due to "overdue payment charges" even though all my payments for years, have been on time. - I called, was turned over to a "specialist" who refused to listen to my questions, but simply kept on talking over my remarks, demanding that I go to my bank, have them verify that the last check written (paid on time -- but in this man's mind had been never been received at their end) -- be certified by the bank who would have to make a certificated copy of the cancelled check which was to be sent to Sears, but would be considered unpaid until that time and I would be facing more excessive charges if new check were not received at his end before the normal due date. . that I was trying to cheat Sears. He then proceeded to read me an ominous statement telling me of the dire consequences which would occur should I chose to cancel the card. Even though he was no longer listening, but simply repeating the consequences of my actions. Over his voice, I stated that I would send them their demanded amount -- even though already paid and cancel my account rather than submit to this kind of disgusting treatment.

I am 81 years old -a media coach and I still work hard at my craft -- part of which calls for training of service personnel. If this man had been one of my client's employees, I would have recommended that he be terminated as he obviously was not destined to help anyone, merely play the role of terminator. The fact that he DOES hold his position, tells me that I do not want to be a part of the company who would keep such an individual on their payroll.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-05-10:
In the event a financial institution does not have a record of receiving a payment, what this one did is standard practice and a royal pain in the neck for the customer. And of course until they receive proof it would remain as unpaid. And then if the account isn't paid it eventually is turned over to collections.
Posted by tnchuck100 on 2012-05-10:
Good review. You have done the right thing. Except for paying the undue amount. I would not have done that.

I find it particularly despicable that you had to listen to him rant on about the consequences of your actions while the pompous, arrogant Sears employee sits comfortably knowing Sears has no consequences whatsoever even when proof of the mistake is provided. They would STILL hold you to the penalties.

Congratulations on kicking Sears to the curb. They deserve it.

Before anyone jumps in with "it's not Sears it's the bank" I realize that. But they represent Sears in this situation. If Sears doesn't like the blame they should help the customer instead of assuming he is wrong.
Posted by SearsCare on 2012-05-14:
Dear oncamoff,

We’re terribly sorry for the disappointment surrounding your Sears credit account. We understand your frustrations and would be happy to connect you with one of our corporate case managers who will assist you in getting in touch with a supervisor at Citi Bank. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly.

Thank you,

Stephanie L.
Social Media Moderator
Sears Social Media Support
Close commentsAdd reply

Customer Service ends when your credit card clears
Posted by OhioTina on 11/19/2011
CINCINNATI, OHIO -- Because my mother is seriously ill, her caregivers need reliable appliances. When the dryer died, I headed for Sears and purchased a dryer to be delivered and installed. I emphasized that my parents are elderly and ill, and the installation needed to be absolutely carefree for them. Well, the installer was, as my father described him, "a slob" and to top it off, he did not hook the dryer vent up properly. As a result it fell into pieces after one use of the dryer. Luckily one of the caregivers taped it up (and my husband reinforced it today) or else my parents would have been out of luck. Nice going, Sears. Way to treat the elderly!

And when I called to complain, you can guess what happened. Thirty minutes of phone hell, rerouted from one department to the other. Thanks but no thanks, Sears. Your crappy service is now public on the web.

If I hadn't been desperate to help out my parents, I would have just asked someone in my family to take care of this. But no, I paid extra and tried to ensure that a professional installation would take place. What a chump. I won't get fooled again, believe me!
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by At Your Service on 2011-11-19:
Ideally anyone showing up to render service is slim, trim and wearing a freshly pressed uniform. The reality is that a considerable amount of them will not. They've been lifting and moving large items all day and are probably not in the cleanest of uniforms.

The vent is normally a fairly simple install, usually consisting of clamps on either end to secure their connection. You're right in expecting it to be installed right to begin with, but fortunately, it's the easiest of things to resolve on your own.

Most importantly, my thoughts are with your mother. I really hope for all the best for her.
Posted by SearsCare on 2011-11-22:
OhioTina –

My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance. I'm sorry we've somehow let you down, we apologize for the improper service that was provided to your family with our business partners in Installation. How can we help? Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (OhioTina) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Robert B.
Social Media Moderator
Sears Social Media Support
Close commentsAdd reply

Consumer Complaint
Posted by Drparsonvaden51 on 11/16/2011
HAGERSTOWN, MARYLAND -- I visited the SEARS store in Hagerstown, MD last evening and the sales associate informed me that I could get $15 off by applying for a SEARS credit card. The sales associate obtained my info and the card approval went through favorably. However, the problems began when I found that my physical address had been entered in the system, rather than my post office box, which is where I receive my billing statements. The sales associate had no idea where or whom to contact. Finally, after reaching the credit department, they, the credit department would not speak with me. At that point, I informed the sales associate that I wished to cancel the card and sales transaction as well. At that point, the sales associate became quite rude towards me. When I asked to speak with the store manager, the sales associate refused my request. When I told the associate I wanted to return the item then and there, I was also refused. After finally speaking with the store manager, the situation was somewhat resolved. The next morning, still upset with the events which transpired, I returned to the store and returned the items purchased. I do not intend to shop at SEARS any further. In my opinion, the level of customer service has greatly deteriorated over the course of that last six or seven years. SEARS was once a very proud company and stood by their customers, products, etc. It is quite sad to see what the company has now become.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by SearsCare on 2011-11-16:
Dear drparsonvaden51:

Please accept our apologies for the problems you encountered while trying to get your personal contact information corrected with my business partners. The level of customer service you received is definitely not the type of experience we want our customers to experience with us. My name is Susan and I am part of Sears Social Media Escalations Team and we handle escalated issues such as yours. We want you to know that your concerns are very important to us. We would like to look into this situation and offer our assistance to resolve any concerns you may have.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (drparsonvaden51) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support

Close commentsAdd reply

Top of Page | Next Page >