COLORADO -- On June 29, 2013 I purchased a refrigerator from Sears. The salesman convinced me to open a Sears account to give me a discount and pay over 12 months without interest. I gave him my name, address, etc., and showed legal documentation, my driver's license, confirming my information. I received many advertisements from Sears at my address, but no bill or card. I called Sears to find out when I would receive a bill.
I finally spoke to an individual with the credit department, to whom I explained the situation. He started by asking me for my credit card number! Obviously, he was not listening to me. I again explained the issue and therefore did not have a credit card #, and he asked for my SS #. He then asked my name. When I gave him my name he proceeded to tell me that I gave a WRONG name. I confirmed that the SS # was correct, and explained that I had given my correct name. After some hinting, I realized that Sears had changed my name from my correct maiden name to the last name of my EX-husband, whom I had divorced 12 years ago.
Then I find out that a credit card with my ex-husband's last name on it was mailed to my ex-husband, at an address at which I have NEVER EVEN been to, much less lived. (Apparently, he had moved there 3-4 years after the divorce.) Oh, and by the way, there was a late fee!!!! I do not know why someone would take it upon themselves to change my correct information to incorrect information and mail a credit card, which I signed for, to a man who has not only filed bankruptcy, but had moved to evade making payments on loans and credit cards in his name.
The individual on the phone did not have a grasp as to the seriousness of the situation. He said he would remove the "late charge" and mail me another statement and card. I have yet to receive either! I then proceeded to e-mail my situation to what I thought was a Sears' complaint site. I received an e-mail saying, "Thank you for contacting Sears.com regarding your credit card. I am sorry to hear that you have not received the credit card. It's perfectly understandable that you're very upset about what's happened. I appreciate the opportunity to assist you." Again, I do not think this person read what I wrote.
WHY WAS MY NAME AND ADDRESS CHANGED WITHOUT AUTHORIZATION FROM ME? And people worry about identity theft, by criminals. I want the bill. I will pay it off. I will close my account. I will not do business with Sears again!!!!
We're truly sorry for the frustration and confusion over your Sears account. We can help get you in touch with a supervisor with CitiBank if you'd like. Please understand that our stores do not outline the credit rules and guidelines and may not have even been aware of the account details. If you'd like our assistance with CitiBank, who handles all of Sears' credit and financial matters, please send the following information – contact #, screen name (billiemarseilles), phone # used at time of purchase to firstname.lastname@example.org. Again, we're sorry for any trouble we have caused and we hope to talk to you soon.
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HOFFMAN ESTATES, ILLINOIS -- As per last customer's review - He will cancel out his credit card after twenty years usage. I am doing exactly that - after many years usage of Sears MasterCard to pay for an insurance policy. I was surprised to find the monthly payment had risen in an amount equal to 41% more than the actual monthly payment rates. Due to "overdue payment charges" even though all my payments for years, have been on time.
I called, was turned over to a "specialist" who refused to listen to my questions, but simply kept on talking over my remarks, demanding that I go to my bank, have them verify that the last check written (paid on time - but in this man's mind had been never been received at their end) - be certified by the bank who would have to make a certificated copy of the cancelled check which was to be sent to Sears, but would be considered unpaid until that time and I would be facing more excessive charges if new check were not received at his end before the normal due date, that I was trying to cheat Sears.
He then proceeded to read me an ominous statement telling me of the dire consequences which would occur should I chose to cancel the card. Even though he was no longer listening, but simply repeating the consequences of my actions. Over his voice, I stated that I would send them their demanded amount - even though already paid and cancel my account rather than submit to this kind of disgusting treatment.
I am 81 years old - a media coach and I still work hard at my craft - part of which calls for training of service personnel. If this man had been one of my client's employees, I would have recommended that he be terminated as he obviously was not destined to help anyone, merely play the role of terminator. The fact that he DOES hold his position, tells me that I do not want to be a part of the company who would keep such an individual on their payroll.
I can't believe an American company like Sears has chosen to vigorously screw their clients; I bought 4 new tires at Sears, within less than a year the tires were worn out. They would not stand behind their warranty because they said I didn't have a front end alignment. At the same time the tires were installed and didn't rotate them to their time schedule.
That's not even the screwing; I bought the tires 6 months same as cash and paid off the amount. Because I had a previous amount on the card they said that I should have requested the payment be applied to that purchase then hit me with over $700 in interest fees, for 6 months on $1000 purchase. Louie the Loan Shark doesn't charge that kind of extortion fee!!!!! Well guess what Sears/Citibank, I'm not paying you filthy scumbags one more American cent. No more Kmart no more Sears.
Sears Card (Citi Bank) Fraudulent Interest Rate Hike! Currently with the American economy in its state of affairs and the feds interest rate at practically Zero Percent, Sears Card (Citi Bank) has risen rates to 23% or higher on some cards. The American consumer is getting scammed!
This money comes out of thin air for these companies, just a bunch of digits generated by the computer and sent out with your social security number to scam you into taking on more debt. This is a debtor nation they created but the ones who Win are the banks and credit card companies once they run you into bankruptcy. And that's exactly what they want you to do, file bankruptcy, so they can seize everything you own.
We must unit as a people and root every one of these scam suckers out. Please watch these videos, MAXED OUT, WWW. ZEITGEIST. COM as well as MONEY AS DEBT by Paul Grignon's. There is hope, hope for a brighter future for our kids and others, we must free ourselves.
TORONTO, OHIO -- On Dec. 21st, 2008 I purchased a Christmas gift. I paid by Visa. I asked for a 'gift receipt' and was told that they would have to void my transaction and put it through again if I wanted a gift receipt. I said please do that. They voided my transaction; put it through again, but, this time the sales clerk forgot to input for a gift receipt. They had to void a 2nd time and put it through the 3rd time. So at this point we have 3 sales and 2 voids.
Looking at my credit card balance (on-line) about a week later it showed 3 sales and only 1 void. I called the credit card company and they temporarily removed one of those transactions. They got in touch with Sears and told them the issue. Sears verified that those sales were correct and even sent in the sales vouchers without sending in the corresponding voids. So the temporary void I received from the credit card company has been removed.
I contacted the store and one of the supervisors went through the receipts. She verified that yes there were 3 sales and 2 voids. She asked me to bring in my credit card statement so they could verify that I had indeed been charged for the same product twice. I did this. I also brought in the documentation from the credit card company showing how Sears had supplied them with 2 sales vouchers but no voids.
Now they are saying they want my next credit card statement. I asked them to tally the receipts they sent to Visa on Dec. 21. A simple audit of that day should show they are out of balance by my exact amount. The supervisor said “I can't do that”. I'm well aware that she probably can't do it; but surely their billing department can.
I have to say this is beyond frustrating. Not only was the initial transaction a big hassle but ever since as well. I've been kept on hold, dealt with numerous people - was told to bring in my credit card statement (which I did) and that is still not enough. I assumed that this simple clerical error could be corrected easily and efficiently.... Instead it's resulted in me paying for the same outfit twice and Sears losing a long term customer.
CINCINNATI, OHIO -- Because my mother is seriously ill, her caregivers need reliable appliances. When the dryer died, I headed for Sears and purchased a dryer to be delivered and installed. I emphasized that my parents are elderly and ill, and the installation needed to be absolutely carefree for them.
Well, the installer was, as my father described him, "a slob" and to top it off, he did not hook the dryer vent up properly. As a result it fell into pieces after one use of the dryer. Luckily one of the caregivers taped it up (and my husband reinforced it today) or else my parents would have been out of luck. Nice going, Sears. Way to treat the elderly!
And when I called to complain, you can guess what happened. Thirty minutes of phone hell, rerouted from one department to the other. Thanks but no thanks, Sears. Your crappy service is now public on the web. If I hadn't been desperate to help out my parents, I would have just asked someone in my family to take care of this. But no, I paid extra and tried to ensure that a professional installation would take place. What a chump. I won't get fooled again, believe me!
HAGERSTOWN, MARYLAND -- I visited the SEARS store in Hagerstown, MD last evening and the sales associate informed me that I could get $15 off by applying for a SEARS credit card. The sales associate obtained my info and the card approval went through favorably. However, the problems began when I found that my physical address had been entered in the system, rather than my post office box, which is where I receive my billing statements. The sales associate had no idea where or whom to contact. Finally, after reaching the credit department, they, the credit department would not speak with me.
At that point, I informed the sales associate that I wished to cancel the card and sales transaction as well. At that point, the sales associate became quite rude towards me. When I asked to speak with the store manager, the sales associate refused my request. When I told the associate I wanted to return the item then and there, I was also refused. After finally speaking with the store manager, the situation was somewhat resolved. The next morning, still upset with the events which transpired, I returned to the store and returned the items purchased.
I do not intend to shop at SEARS any further. In my opinion, the level of customer service has greatly deteriorated over the course of that last six or seven years. SEARS was once a very proud company and stood by their customers, products, etc. It is quite sad to see what the company has now become.
I have owned a Sears MasterCard for over 20 years and not had any trouble at all until December 2010. I use the card for ordering items only because the security code is required and that card is the only one with a legible code. In December 2010 I was notified by Sears that someone tried to use by account password. I told the employee that I never had a password and that I never applied for one. This went over their head like a jet plane. Needless to say I cannot use this credit card. They said they would correct this and get me a new card in 10 days. This never happened.
I have been a Sears customer for many years. I thought I was getting a better interest rate but to my surprise, it has been raised to well over 25 percent! I called them to remedy this and they said it is the same for all Sears Credit Cardholders. I gave the customer service representative a piece of my mind and said "I will pay you off and NEVER shop nor visit any Sears store as long as I live!" I will also tell all my friends and family to stay away from Sears! They, like most credit card companies are raping the American people. Shame on you Sears! You are worse than TERRORISTS!
Well, I've heard all the horror stories about Sears and have to say I was skeptical of them; man, was I wrong. I just got my Sears CC bill and the only thing on there was a $39 fee for a late payment. I went back and found that I'd paid from my bank the week before the bill was due and they said that Sears accepted the electronic transfer the day they had sent it.
So, I called Sears to straighten out the misunderstanding and found that when they apply the payment is the key. They held the payment for 4 days before applying it. 4 days. Now just how is that legal? Oh, they then proceeded to blame my bank for the problem. WTF? How is my bank responsible for Sears holding my payment??? I've stopped buying anything at Sears a while back and I'll never step foot in one of their stores again. Oh, and I'm posting this on every consumer site I can find. It's the least I can do for the scumbags.