Sears Credit Cards Consumer Reviews - Page 3

CINCINNATI, OHIO -- Because my mother is seriously ill, her caregivers need reliable appliances. When the dryer died, I headed for Sears and purchased a dryer to be delivered and installed. I emphasized that my parents are elderly and ill, and the installation needed to be absolutely carefree for them.

Well, the installer was, as my father described him, "a slob" and to top it off, he did not hook the dryer vent up properly. As a result it fell into pieces after one use of the dryer. Luckily one of the caregivers taped it up (and my husband reinforced it today) or else my parents would have been out of luck. Nice going, Sears. Way to treat the elderly!

And when I called to complain, you can guess what happened. Thirty minutes of phone hell, rerouted from one department to the other. Thanks but no thanks, Sears. Your crappy service is now public on the web. If I hadn't been desperate to help out my parents, I would have just asked someone in my family to take care of this. But no, I paid extra and tried to ensure that a professional installation would take place. What a chump. I won't get fooled again, believe me!

HAGERSTOWN, MARYLAND -- I visited the SEARS store in Hagerstown, MD last evening and the sales associate informed me that I could get $15 off by applying for a SEARS credit card. The sales associate obtained my info and the card approval went through favorably. However, the problems began when I found that my physical address had been entered in the system, rather than my post office box, which is where I receive my billing statements. The sales associate had no idea where or whom to contact. Finally, after reaching the credit department, they, the credit department would not speak with me.

At that point, I informed the sales associate that I wished to cancel the card and sales transaction as well. At that point, the sales associate became quite rude towards me. When I asked to speak with the store manager, the sales associate refused my request. When I told the associate I wanted to return the item then and there, I was also refused. After finally speaking with the store manager, the situation was somewhat resolved. The next morning, still upset with the events which transpired, I returned to the store and returned the items purchased.

I do not intend to shop at SEARS any further. In my opinion, the level of customer service has greatly deteriorated over the course of that last six or seven years. SEARS was once a very proud company and stood by their customers, products, etc. It is quite sad to see what the company has now become.

ROCKY MOUNT, NORTH CAROLINA -- 1st, clerk in men's dept. updated my Sears card and rewards card today. She (and I did not catch it immediately) put my name in as Faye **. Please correct this to Faye **. 2nd, we bought an Olympus camera at your rocky mount Sears store on 10-25-11 which had to be sent from warehouse & we are to pick up on 11-17-11. The price was $179.99 + tax for total of $192.14. ** who was also the ringing associate. He never mentioned the rewards card nor made any mention of our saving any money on the camera.

We did not know about this until today when ** asked about our rewards card, etc. I want the rewards card points or savings! Please advise asap re this as we are due to pick the camera up on 11-17 (Thursday of this week). Store #: 10 02635, **, date of sale: 10/25/11. Thanks.

I have owned a Sears MasterCard for over 20 years and not had any trouble at all until December 2010. I use the card for ordering items only because the security code is required and that card is the only one with a legible code. In December 2010 I was notified by Sears that someone tried to use by account password. I told the employee that I never had a password and that I never applied for one. This went over their head like a jet plane. Needless to say I cannot use this credit card. They said they would correct this and get me a new card in 10 days. This never happened.

SIOUX FALLS, SOUTH DAKOTA -- I opened my credit card statement today from Sears Credit Cards. I've been a great customer, paying on time, never paying only the minimum, never buying over the limit, etc... However, today my interest rate jumped from 10.24% to 25.24%. My previous interest rate was not an introductory or special rate so this was not expected in the least.

When I called to inquire, there was no one who would return the rate or even lower it. I understand that this is the new business as usual for credit cards but there are some lenders out there who are not doing this. For me, I plan to play this card off and then cancel it. I have other cards. Thankfully now, there are other options.

CALIFORNIA -- I have been a Sears customer for over 40 years and just yesterday received a statement as well as a notice that my interest rate will go up! This company is jumping in to raise their rates before the new credit card law goes into effect the first of next year! I have always paid on time, usually over the minimum amount due and still they are going to raise my rate. If I choose to not accept the rate hike and keep my present interest rate, they will close the card - thus affecting my credit while I still have to pay off the bill (which I understand fully - but ruin my credit!)

I understand everyone is hurting in our present economy - but to take this type of step with a previously stated valued customer - is awful! I personally, as I am sure millions of others receiving the same information this month - will no longer shop at Sears - and with the Xmas season soon upon us - they will realize they made a decision that will crush their expected holiday profits...... and have lost the customers that had shopped in their store for years.

Sears Credit Card Rate Increase: I just received my bill and called to find out exactly what this meant to my bill. I was told the rate was jumping by nearly ten percent and going to a variable rate. The executives who work there have absolutely lost touch with reality. I have bought appliances and other items over the years and as of today will no longer shop at this store.

I will be writing an executive complaint for what it is worth but would love for someone at Sears to explain this rationale. The general public is already hurting and if you can't make it with the rates you previously had start asking why??? Now you are going to really hurt those who have little or nothing left in their budget.... No wonder Sears has lost it's strong appeal with the general public that it enjoyed for such a long period of time. Let's watch their quarterly results over the next few quarters!

MICHIGAN -- As I sit here waiting for the Sears Repair folks I have had a chance to read all of the many complaints about Sears. Looks like there are lots of you in line ahead of me. Their ice maker flooded my kitchen. The one on my new Sears Kenmore Elite that was over $2000.00. I see I am in for quite a ride according to the rest of you. I would encourage all of you to go to your state attorney general's websites and file complaints. Even Sears does not want to deal with them. Then e-mail everyone you know a link to all the complaints you can find about Sears.

Say, to my friends, FYI, save yourself the trip, I already have the shirt. Love .... And they did send me a notice telling me they were increasing my rate on my Sears card to a ridiculous amount for no reason at all. I had a zero balance so I just cancelled it. They are a nasty bunch of thugs.

5/10/09: When Sears Credit mistakenly thought I missed a single payment; they not only slapped a 39.00 late charge to my account; my interest rate jumped to 29.99%. WTF, are you kidding me. No way Jose; not this cookie. Make a statement to these companies, DO NOT DO BUSINESS WITH SEARS, KMART or Citibank. I know I will not anymore.

Keep in mind I have never been late with any payment in 15 years of Sears credit history. I always pay way over the minimum due & I have an excellent credit rating 800+, nothing has changed. Imagine what they do to people who are really struggling to pay the extra fees and penalties from interest. I can see how people can become indefinitely indebted. Won't be me, paying them off; closing my account and any other account I find with Citibank and mark my words I will never shop there again. EVER.

I have been a Sears customer for 50 years. I paid my bill before the due date, they received it on the 15th instead of the 9th, and charged a late fee and a service charge. Now this month and last month the due dates are on later days of the month, there seems to be no set time to pay except at their whim. You can guess what their little game did to the interest rate. No problem. It is now paid off with the card cut up in little pieces with the bill. I will never set foot in a Sears store again. They can put the pieces where the sun don't shine.