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Very frustrating experience with Sears Delivery
Posted by John92127 on 05/08/2006
SAN DIEGO, CALIFORNIA -- My wife and I just moved to a brand new condo. On April 28, I went to Sears to place an order for a Frigidaire stackable washer dryer combo.

I paid cash and asked for a delivery at our condo schedule for Saturday May 6.
I remember asking specifically if I need to purchase any other part to complete the installation and the seller told me that I didn't need anything.

On May 6 at 1pm, two Sears delivery guys come to deliver and install the unit.
The unit was to be installed on the second floor in a closet.

One of the guy take a look at the closet and told us we need to buy a flexible vent pipe in order to install the unit.

First of all, I was surprised that they didn't carry this part in their truck. After all, they install units like these ones all day long.

I was also surprised that Sears didn't tell me about that when I purchased the washer/dryer combo two weeks ago.

The guy was kind of rough with us and trashed our nice place (We had to clean the carpet after he left).

He told us to go to Home Depot, get the missing part, and then call Sears Customer Service number to let them know that we have the part and then he would come back the same day to complete the installation.
The guy has guaranteed us that, as long as we get the part and call Sears before 5PM, he will come back before 6PM since he was working in the area all day.
So we immediately went to Home Depot, came back home 20 minutes later, called Sears and guess what? The guy never came back.

Talking with the Sears representative, I actually learned that, as soon as the guy went back to his truck, he notified Sears that the appliance had been delivered and that, because we were missing a part, he was not able to install it and someone would have to come back next week!

So the washer / dryer combo is sitting in the middle of our living room since Saturday. We can't move it because it's 400 lbs and my wife is pregnant.

I was really frustrated and called Sears again on Saturday to ask what was going on.
The lady told me that the delivery guys are not employed by Sears but they are contracted. She said she would fill a complain against this driver and she would make it up to us and someone else would come on Monday to complete the installation.
She said we would get a phone call Sunday after 6pm with our delivery time.

I never received this phone call. I called Sears again first thing Monday morning,
The lady tells me that her computer is showing that the item has been delivered and so she asks me why I am calling ! There is not a single note about how the driver screws the installation, left the unit in our living room and trashed the place.

This is totally unacceptable! With no doubt, this is the worst delivery and customer service experience I have ever seen.

I had 2 others deliveries this weekend (1 furniture store and 1 mattress store) and everything went smoothly. Nice and polite people who both made an inspection before they left to make sure they didn't do any damage.

I am very frustrated and for sure, I will never buy from Sears again.

     
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Posted by Anonymous on 2006-05-08:
It's hard to bear the suffering Sears cause's it's customers. Since you bought from an independent furniture and mattress store's maybe you can find a mom and pop shop that deals in small appliances. If you do ask about their warranty. Sear's
ranks up their with complaints on small appliances, and I don't think it's going
to change for the better. On the other hand your posting is a good alert. Some may raise their hands in support of you. Good luck.
Posted by Anonymous on 2006-05-10:
Here's some additional info. for San Diego residents though national user's can search google for their local Better Business Bureau.
http://www.sandiego.bbb.org/commonroster.html
or http://www.sandiego.bbb.org
I use these sites and promply look up the record of the company - quality and service.
Posted by Chickeewaawaa on 2006-05-16:
I feel your pain - read my run in with them! Seems like they like to use the "Sears contracts the deliveries out" excuse as a reason why they can get away with the crappy treatment in the delivery department - not to mention the rude, uncaring, unsympathetic, liars and incompetants they hire in the customer service department.
Posted by weasely on 2006-09-09:
I totally sympathize with your dilemna as I have an almost IDENTICAL story !!! Mine also involves a stack washer/dryer that has now been sitting in my living room for over 2 weeks. This company has the most inconsiderate, unaccomadating customer serice or delivery center I have ever encountered. They just don't care !!! Their philosophy seems to be that no one else's time matters -they will deliver and install only when they're good and ready!!
Posted by DianaSimonson on 2007-08-16:
I agree that Sears delivery is despicable. They damaged the doorway in our 150 year old home jamming a refrigerator thru the wrong way despite instructions with pictures taped to the front of it. Inexcusable. Read more about that at http://www.vivaladata.com/searssucks.html.
Posted by mel mel on 2008-10-11:
i feel your pain, what happened to sears?? customer servic??
i know see the readon sears has the largest scratch and dent showroom ever !! makes since, sad but it does now! i think they should just have that store open as everything will end up there becuase the delivery company's sears sub contracts out to do not give 2 licks about the sears customers...SEARS PAY ATTENTION......!!
Posted by mel mel on 2008-10-11:
i feel your pain, what happened to sears?? customer servic??
i know see the reaSon sears has the largest scratch and dent showroom ever !! makes since, sad but it does now! i think they should just have that store open as everything will end up there becuase the delivery company's sears sub contracts out to do not give 2 licks about the sears customers...SEARS PAY ATTENTION......!!
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No Show for Scheduled Visits
Posted by STARCAT on 05/21/2005
BENSALEM, PENNSYLVANIA -- Sears came out and put a new motor in our dryer. 2 months later (we wash weekly), my dryer started to produced, after 2 hours of drying clothes, a smell like motor oil but with a bite. It stung my eyes as well as the other people in the room and the clothes smelled of this odor so I turned it off. It is a propane dryer. I have an warranty plan with Sears.

They scheduled an appointment between 8 & 12 last Tuesday and never showed up and never called. We called 1 hour after their 8-12 time frame and they said we were 8 of 10 service calls. At 4, I called again and they said they would be there. They never showed and never called back. The next day they called and rescheduled for today, Saturday, 21 May 05--they never showed up again. At 4:03 I got a call that they wanted to reschedule for Tuesday, the 24th and I told them we could not take off from work again. My husband took off from work last Tuesday and used a day of our vacation time. I cannot take off as I just got back from sick leave and had to catch up my work. After I questioned them today, they said we cancelled last Tuesday. We did NOT! The rescheduler today was snippy and I escalated to the next level and the man was nice but could not help up. We will be 2 weeks without a dryer and now the washer is making noise. These people have greatly inconvenienced us and lied and want us to take off from work again with no guarantee of the time they will come. They want to reschedule for Saturday the 28th, the holiday weekend. We pay close to $1,000 for all our appliances (20) for their service and this is what we get. Be warned of the run around they give you.
     
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Posted by glyph_reader on 2005-05-24:
have they not got any better at this, it also happened to me back in the 60's
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Irresponsible Service Department
Posted by Madashe** on 04/10/2007
LITTLE ROCK, ARKANSAS -- I bought a Kenmore Dryer, 3/31/07 on sale for $399.00 because after 30 years of doing business with Sears I trusted their product and their service department After the added charges of delivery, installation, taxes and $10.00 fee to haul my old dryer away my bill came to $526.00 for a dryer I could have purchased somewhere else cheaper. When I purchased the dryer the salesperson ask me 2 times what kind of plug-in the dryer would require, 2 times I told him a grey wire 3 prong. It took 10 days for delivery, when they delivered the dryer they had the wrong plug-in on the dryer, they brought a dryer with an L plug. Instead of taking the dryer back and bringing me the correct one, they told me they couldn’t replace the plug-in because they weren’t electricians, I can understand that, that’s why I order the dryer with the 3 prong, so I wouldn’t have to deal with this. They sat the dryer down, and left, with me to have the correct wire replaced and for me to then install it. My son did replace the plug-in, no problem; However, they did not set the dryer and in the space provided for the dryer there was NO way I could attach the vent hose and get it in the space, it stuck out into the hall and the doors wouldn’t close, so I called Sears delivery. After talking to the third person, being told they couldn’t come back out for yet another 5 days I said, the dryer is sitting in my hall way, so I ask them to just come pick it up and I’d return it, that too would have transferred me to another department for scheduling a return pick up, At that point my phone died, yeah good day, so I called back only to get someone new, in another state, and the process started all over again, after 1 hour of being transferred from person to person, department to department I just hung up and called Sears where I purchased the dryer, I told the girl my story again, she said I needed to speak with the manager of Applicance department but he wasn’t in but she would have him call me we he arrived, she called me back later to tell me he wouldn’t be in but she had spoken with the Store Manager his suggestion was that I call and get someone else to fix the problem and they would give me a gift card, excuse me, they wanted me to call someone else, pay again for someone else to fix their problem and they offered me a gift card.

The bottom line is: Sears doesn’t care, they no longer care about the consumer, or the job of their services people, the service department only does what is just expected of them, managers no longer take the responsibility of the standards of their people or their job, Sears no longer takes the responsibility for it’s product or for the people they hire.
     
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Posted by rhondam718732 on 2007-04-10:
For me, it has almost gotten to the point that I don't want to have anything delivered. I would rather my husband have to haul it home and do it ourselves. With delivery costs, scheduling nightmares and ignorant delivery/installer, it's a joke.
Posted by dfields on 2007-04-11:
i agree rhondam! consumers DO NOT get there money worth nowadays.
Posted by mtrtrndman on 2007-09-24:
all of this frustration because you couldn't move a 70 pound dryer 2 feet to get it out of your way. oh my gosh what kind of people are out that that demand that companies worship the ground they walk on.
Posted by Slimjim on 2007-09-24:
Sears always seemed to have the policy of not attaching dryer cords on site. Probably because they farm out deliveries. We never had a problem letting our drivers do this simple task and it benefited the customer since we could use the existing pigtail from the old dryer, providing it wasn't damaged and there was a dryer there to come out. Again, another benefit example of buying from an independent servicing dealer. In your case it looks like Sears put a range cord on the unit or your house had the wrong amp plug configuration.
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Stay away from Sears!!!
Posted by Newlykrupp on 11/30/2006
MOORPARK, CALIFORNIA -- I am in the middle of a nightmare with Sears. Beware before every purchasing an appliance from them.

In July of 2006 we purchased the top of the line washer and dryer, with the extended warranty pack to the tune of about $3400.00.

Orginally, the dryer door kept poping open. Sears came and fixed it by bending the door frame. Soon after the dryer started making a strange noise. Turned out that it had a faulty ignitor which is a FIRE HAZARD!! Sears replaced our dryer. Great!

We are now on dryer #2. The control panels have suddenly stopped working. If we push one button, either nothing will happen, or another area will light up.

Sears sent their repair guy out. This is now the 5th visit we have had from Sears since our original purchase. He informed us that it would be a few weeks to get the part in. So we are basically without a dryer.

I have contacted Sears over and over again and I am hitting one door after the next. I am requesting that they return both my washer and dryer and wave the 15% restocking fee. They refuse. The most current offer is to replace the dryer AGAIN. That would make it our 3rd dryer in a 4 month period.

As for the washer, we were told that we were buying the quietest unit. It even has a special quiet pack, we were told. Beware when you go into Sears for a demo. The washer does appear quiet when there is nothing inside of it. When you put a load of laundry in, it sounds like a train is going through your house! Oh, and part of the sales pitch is that 25 towels can fit inside the washer. When I confronted a sales associate about the false advertising of the washer, he informed me that 25 towels could in fact "fit" into the washer. Tricking wording.... even though 25 towels may "fit" in the washer, there is no way that 25 towels could be washed at the same time!

Forget trying to deal with One Source, they send you in circles and do nothing to help resolve the problem. I even spoke with one woman named Glenda who refused to transfer me to her supervisor. She said she was the only person that I could speak with regarding my washer and dryer.

This was a very expensive lesson to learn. But we will never purchase anything from Sears again and will make sure that our story is told to everyone possible.

Do yourself a favor, never shop at Sears!

     
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Posted by Extended Warranty on 2006-11-30:
Just so you know, no retailer would refund your money. You would probably go through the same experience anywhere else, probably worse.
Posted by Anonymous on 2006-12-01:
It happens.
Posted by Slimjim on 2006-12-01:
Sometimes bad luck is the culprit. Remember, they sell this laundry pair everyday and you know it can't be failing like this for a lot of customers or it would be off the sales floor. Take the new dryer deal. They could just say they'll fox it again, so this is a compromise and as EW said, the best they are going to do. I'm betting (hoping) you have good luck with the third one as three's a charm they say.
Posted by ashleyscomplaint on 2006-12-02:
i'm having the same problem with my kenmore elite dryer. totally unimpressed/disappointed with sears' lack of response/customer svc. good luck.
Posted by MelG on 2006-12-17:
I'm having the same problem with the Late Great Sears.
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Have Spent 3.5 Hours on the Phone Trying to Get Washer and Dryer Delivered and Installed.
Posted by Stuffsgalore on 11/26/2013
COLUMBIA, MARYLAND -- We bought a LG Washer and Dryer from Sears in Maryland on 11/15. They installed on 11/20. The dryer was damaged so they promised to deliver and install a replacement on 11/23. No one showed up on 11/23. After being on the phone for over an hour and half we were informed there was a mix up and it would be delivered and installed on 11/25. Again no one showed up. Again spent over an hour and half on the phone. The reason given AGAIN was that the previous person we spoke to had messed up the installation order in the system. They promised to deliver and install it on 11/26 (today). Just got off the phone where the installer called me to say
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Company Response on :
Stuffsgalore,
I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your dryer. We can truly understand your disappointment and see we have fallen short of your replacement expectations. We would appreciate the opportunity to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (stuffsgalore), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support
     
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Sears Home Services Invoice
Posted by Susu1122 on 10/20/2013
ST PETERSBURG, FLORIDA -- If the Sears Kenmore dryer door switch came with instructions on installation, I could have saved $180.00 today. It lists for $10.27 on the Sears' parts site. I was charged $28 for the part, plus $154 labor for 5 minutes to plug it in (comes with a plug!!). Sadly, I missed the minute where he opened the dryer case. (OK, I wasn't here. My husband didn't watch the repairman, so opening the dryer to get at its parts remains a mystery).

Note that 5 minutes for $153 would mean an hourly rate of $1,836. I guess my point is: try to find an alternative to Sears Home Services.
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Company Response on :
Susu1122,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the discouraging encounter that has occurred with your dryer repair. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to speak to you. My name is Liz with the Sears Social Media Support team and we are a single point of contact for escalated concerns. At your convenience, please send the following information – contact #, screen name (susu1122), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
     
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Cannot Get Sears Service to Come and Fix Machines.
Posted by Herringjoef on 08/09/2013
MILWAUKEE, WISCONSIN -- I bought two new machines at the Sears outlet. Neither machine worked upon delivery. I called Sears to schedule the service on the washing machine. It was a Kenmore Elite with a computer panel screen. It would freeze up at random places in the cycle and I would have to unplug it to restart it. Before they came, I found out the dryer did not work either. The service tech told me he could not look at the dryer in the same appointment because it had not been called in. I tried to call it in but was put on hold for over half an hour (I hang up then). I have had over four appointments (4 hour windows) in two weeks when the service did not show up. I had two weeks to return the machine to the Outlet center so I returned it yesterday unfixed. The repair tech called today to say the machine was not fixable. I am still waiting to get the dryer fixed. I am operating with a taped on button to engage the switch. The part was ordered and the window was set up for today. The window passed and the tech told us the part was
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Company Response on :
Herringjoef,
We truly apologize for the disappointing experience you have encountered with your washer and dryer. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. We can truly understand how important it is to have your washer and dryer working properly. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (herringjoef) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
     
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Dishonest, Unprofessional, Mean, Despicable This Is An Understatement Of Adjectives What You Can Describe Sears
Posted by Coljon on 07/27/2013
HACKENSACK, NEW JERSEY -- I bought a dryer on July 12th, it was supposed to be delivered on the 13th . I rescheduled to be delivered on the 14th the because the tenant was not home nobody called or showed up. Since I had a bad experience with them since last year, I went to the store to cancel the order, and the sales representative said it is not our responsibility anymore, after the 13th you have to call customer solution.Then I realized why he was insisting on scheduling the delivery on the 13th, they are professional crooks. He put me on the phone for 25 minutes, it was the hottest day, when I dragged my 2 kids who wanted to go to the pool that day. So, I waited and waited to cancel my order and from one person to another we ended up the call based upon the warehouse specialist will call me but she never did.

I called the next day and was told don't worry, my order is cancelled and the refund will be shown within 6 business days. Here we are after 10 days, I just hung up the phone with them, I have been told that my item was successfully delivered, we are so sorry but we need to open an investigation. I said well can you send me a proof that you delivered the dryer, she said sorry, I can't.
At his point I am so angry, tired and frustrate. What if they don't give me my $778.00 back? The funniest thing is that the lady I spoke too at last, was asking to do a survey, and I said are you serious you have audacity to ask me that please put zeros on everything. I will never deal them again or step my foot at any location.

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Company Response on :
Coljon,
I saw your comment today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We apologize for the troubles you have encountered with your recent dryer purchase and the level of customer service you have received. We can truly understand your frustrations for not being refunded in a timely manner after the delivery was canceled. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and ensure your needs are met to your satisfaction. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (coljon) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support
     
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Sears Service Agreement- DO NOT BUY
Posted by Robramos2061 on 07/16/2013
SAN ANTONIO, TEXAS -- My dryer stopped working so I immediately called SEARS to come out via the Sears Service Agreement. I paid 209.99 for the protection and it states it covers up to $500 dollars if they can't fix the appliance. The technician showed up on June 27, 2013 and stated I needed a new part and the part was $50 dollars more than they covered and I would have to pay that up front for them to order it.

So with the assurance the part would be at my home before the July 8 and I needed to call immediately to set the appointment up so they could come repair the dryer. July 8 came and I received an automated call saying that the part was on back order and I would receive a call on the 15th with an update. So needless to say being without an appliance for one week is horrible and now we are looking at 2 weeks with a maybe we will have the part. I called Sears and asked for the $500 dollars towards a new purchase as they pitched on the sell. I was told they have 21 days to fulfill the deal.

The 15th came and no call, so I called today and was told that part shows not to be available until mid August. So once again I asked for the $500 towards a new purchase since there is no way they fix my dryer before the 21 day time period (which they never mention up front). Apparently, nobody can make a common sense decision and honor the agreement and actually take care of the customer when SEARS now knows it cannot fulfill its contract. So I was told I would be transferred to the area that makes the decisions but the phone hung up on me. So now I am out $260 dollars and 3 weeks without a dryer and SEARS could care less

I bought the best Washing Machine and Dryer set that SEARS sells and you would think they would have parts to service their number one selling items. They have a serious management problem and their public relations rhetoric is ridiculous. The people on the other end of the line can't even make decisions based on the facts so why do they even answer the calls. Consumers beware of SEARS and all the hype commercials they put out because I am telling you they could care less about the CONSUMER! They are a business and the almighty dollar is all that they care about!!
     
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Posted by John Nicholson on 2013-07-16:
No one should buy anything from Sears with the expectation of receiving good service if something goes wrong either under warranty or a service contract. Sears is no longer a dependable company nor is it the Sears, Roebuck we once knew and loved.

Now you know why you should never buy an extended warranty, service contract, etc. They are usually a huge waste of money. Instead, buy a cheap, no frills washer/dryer and when it breaks down, replace with another cheap one. What in the world do you need all those bells and whistles on a machine for??
Posted by Weedwhacked on 2013-07-16:
"SEARS could care less"

I think you meant to say that they COULDN'T care less. You're absolutely right that the most important thing to them is their profit margin.
Posted by SearsCare on 2013-07-16:
Dear robramos2061,

My name is Susan with Sears Social Media Support Escalations Team. Please accept our sincere apologies for the delay in receiving the needed part for your dryer repair. We also are truly sorry that you are having difficulty reaching the team that can assist you with using your Service Smart Agreement, $500, toward a new appliance. This is not the type of service that Sears has long been known for nor the type of service that we want our customer's to receive. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. We value your business very much and want to make sure that everything that can be done to help you is being done. Please send the following information – contact #, screen name (robramos2061), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support
Posted by SearsCare on 2013-07-16:
Dear John,

We're sorry if we've let you down in the past. We'd like to speak with you and offer the assistance of a dedicated case manager if you have an active issue. If you don't have an active issue, we'd still like to speak with you and see how we can make this right. My name is Susan with Sears Social Media Support Escalations team. We value your business and want to help in any way possible. Please send the following information – contact #, screen name (John Nicholson), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support
Posted by robramos2061 on 2013-07-17:
Well it gets better! I called back and was told that in order to get the $500 dollars towards a new purchase another technician has to come over (on the 22nd, another week away). The technician has to come over and call it in that the estimate is over $500 dollars to fix the dryer and I will be eligible for the coverage. I asked why someone else has to come over to do this since we already know the facts and apparently if you are not a technician you cannot speak with the Sears personnel that actually approve the service contract. I asked to speak to a manager and was told there were no managers and nobody there could approve my contract and that had to be done by ONLY sending over another technician and having him call it in. UNBELIEVABLE!!!
Posted by gregory a warren on 2013-07-24:
Sears craftsman lawn mower has/had for one year with good maintain work had it serviced and never worked right the service sent it back and was told I caused the problem and will not repair it unless I pay for it I told them no way will I pay to fix a lawn mower that has a two year warranty on it and they fix it any way and sent it back to the store .
Posted by SearsCare on 2013-07-25:
Dear Gregory A Warren,

My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding your lawn mower. We would be happy to discuss the details involved with the repairs and answer any other questions or concerns you may have. Please send the following information – contact #, screen name (Gregory A Warren), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you in the very near future.

Thank you,

Dee M
Social Media Moderator
Sears Social Media Support

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No More Kenmore Products For Me!!!
Posted by Cwarren123 on 07/11/2013
HYATTSVILLE, MARYLAND -- We bought both a dryer and hot water heater from Sears in the last six years. We have had the hot water heater repaired four times since then. Now the dryer needs repairing again for the third time, we had it fixed last December. Last week, it started to make funny loud banging noises, so we called Sears Repair. The dryer heats just fine, but it makes these really loud noises. The repairman was in my home for only 5-10 minutes before he announced that the dryer motor was gone, and the repair would cost $486. We politely declined, since that is the cost of a new one. I am going to try another brand this time. I am done with Kenmore.
     
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Posted by SearsCare on 2013-07-11:
Dear cwarren123 ,
My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding your dryer repair. According to your email you may be in the market to make a new purchase and we like to speak with you about this matter. Please send the following information – contact #, screen name (cwarren123), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you in the very near future.

Thank you,

Dee M
Social Media Moderator

Posted by Karnamay on 2013-07-11:
CWarren, before you make any decisions on your next dryer please read some of the Sears' reviews. Our new home, bought in 2009, came with Kenmore Elite appliances. They have all been changed out for other brands, from other stores, as Sears seriously let us down.
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