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Sears Cabinet Refacing Consumer Reviews

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Refacing kitchen cabinets Peeling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STATEN ISLAND NY -- Refaced cabinets back in 2000. Cabinets are peeling. Called service for repair was told they do not service Staten Island, NY. Was told to call another service person to fix their work. Other reface companies will not touch their work. We are stuck with defective cabinets. Very Sad

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Kitchen Remodel/Reface
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON BEACH -- All my paperwork says "see product manager for warranty details." I was told my material and hardware was lifetime warranty, but there was a $100.00 service call. On first service call I was told the same thing and two faces were replaced for the $100.00 dollars. But soon after more were starting to come off. I knew we were going to sell in the next few years to retire so I thought I would just wait and have them all done at that time. So I called and was told again, "yes you are a lifetime warranty and there would be a $100.00 service call." I said "no problem."

They came out and inspected, took pictures and told me they would all have to be replaced because they were peeling off. He collected my $100.00 then a week later I got a call that said I was out of warranty and would have to pay parts and labor. All 11 pages of paperwork I have says "7 year limited warranty see project manager for detail." He said I was 7 year parts and labor then lifetime on parts only. They now say they did go to lifetime on parts during the year we did ours but can't say when, only that it was sometime after we did ours.

I asked for anything in writing that said what my warranty was at the time and they have nothing other than what I have. Now their paperwork has "see project manager for written warranty info." I would have never waited to have them all replaced if I though for even a min that I would be out of warranty.

They even asked me to use Strong as Nails Glue and tape it down overnight to see if that would hold. I would never have tried that to see if it would hold, knowing it might get me out of my warranty period and then go bad. Bottom line, they used the wording "see your project manager for warranty details" rather than just printing out what their warranty is. Have been a Sears customer for 40 years, not any more. Looks like I'm going to see how our small claims system works :{

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Kitchen Resurfacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRIDGEWATER, NEW JERSEY -- Do NOT use this company. It's horrible how Sears a company that's been doing this for so long robs and steals from their customers. We had our kitchen resurfaced 12 years ago and I do understand wear and tears. But my kitchen cabinet door has come off and needs a new hinge.

I go to Home Depot and Lowe's, and that specific thing is not available nowhere. I looked online but there is no serial number for me to locate it so it's like a needle in a haystack. I tried Angie's List and they want $100.00 just like Sears to come out and look at the problem. I told Angie's List what I needed and they said they can't do anything without the hinge. What?!!! I call Sears and asked for help and they said they want $100.00 to come out. Damn!! Now they also said they discontinued that product so what in the hell do I do? Don't do it. It's better to get the whole cabinets instead of refacing. They peel and fall apart. It might seem cheaper but in the long run you pay.

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Kitchen Cabinet Refacing Peeling Off After Second Time Having It Repaired!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- I had my kitchen refaced by Sears in 2007. My cabinets started peeling after two years. Called them in 2011. They repaired my cabinets and once again after two yrs I have 6 cabinet doors peeling. I have no warranty according to them. When I purchased this back in 2007 the salesman said lifetime warranty on products. They are liars. I have had so many problems with Sears. I have called twice this week to set up an appt, but so far no call back. Reason must be they are getting too many calls from customers because of their crappy products!!!

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Terrible Customer Service and Two Cancelled Appointments
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RENO, NV -- I scheduled an appointment for someone to come out to give me a free estimate. They called and had to reschedule two days before the appointment because they didn't have anyone available at that time. We rescheduled for later that evening and 5 minutes before the appointment I received another call that "just now" the technician had a family emergency and they had to reschedule again. I asked when the next available appointment was and was told they didn't have anything available for over three weeks.

So nothing morning afternoon or evening for three weeks? Sounds like they must really be unusually busy or they simply don't want my business. Based on the other reviews I am reading I guess it is just as well. I would NOT recommend Sears.

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Cupboard Refacing Is Peeling Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIMI VALLEY, CALIFORNIA -- I had Sears re-face the cupboards in my kitchen a few years ago. They have been out twice to replace peeling cupboards. Also the siding was melting around the stove where there were cupboards. They replaced and fixed that. Now cupboards are peeling again. I called - guess what $100 service fee... 54cents a mile and $60 labor fee. REALLY so much for a lifetime warranty.

When I call 562-906-7782 suppose to be the LA office - guess what it's Florida. So they gave me a number for the LA office same number as Florida with an extension for the LA office and when I called the day before and spoke with Chris in Florida his comments were not in the system when I had to start ALL over again. I just asked for a manager because every time you call no one knows what's going on. We have Sears siding on the house that faded they said that would cost $1000.00 to repair, Sears garage door opener and Sears refrigerator. DO NOT use SEARS. They don't help and do not offer a lifetime warranty.

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Kitchen Cabinet Refacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STATESVILLE, MARYLAND -- We spent just under $9,000 to have our kitchen cabinets refaced and added soft touch drawers to all cabinets. We have had numerous problems with delamination of cabinets near the stove and in other areas of the kitchen not near the stove. The sales representative that came out to our house and "signed us up" said nothing about heat from the stove can cause problems with delamination.

We had at least 5 service calls for delamination and or faulty parts used in the soft touch kitchen drawers. We wanted to have one cabinet door replaced because the delamination is very unsightly. The color we used has been discontinued. Sears refuses to do anything. My advice to anyone that is thinking about cabinet refacing DO NOT USE SEARS!

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Kitchen Cabinets That Were Refaced
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STATEN ISLAND, NEW YORK -- Had kitchen cabinets refaced by SEARS. Should have read reviews first. My parents had their cabinets done and didn't have a problem. My sister and I both had the same problem of cabinet facing peeling on cabinet doors and drawers. We both have gas stoves. My Mom's stove is flat top electric. Service tech. who came to my sister's said it's a common problem especially with gas stoves because of the heat from the flame. What a waste of thousands of dollars and my kitchen cabinets look like crap. Also the refacing material is impossible to clean. No matter what I use the cabinets never look clean. DO NOT use SEARS for cabinets!!!

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Cabinet Refacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After several years, 80% the cabinet wall falls loose. When you call them for repair, it takes a long time to get somebody to answer your call. They put you on hold for hours and hours or sometimes hangs up on you. Every time they come to the house, they charged $100.00 even with the lifetime guarantee.

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Bad Cabinet Resurfacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGDON, PENNSYLVANIA -- I had my kitchen cabinets resurfaced by Sears back in 2009. Supposed to be a lifetime guarantee. Well, guess what? That was a joke on me because it cost me 7000 and 5 years later, it started coming loose. I contacted Sears. They said I would have to pay a 100 dollar fee just for them to come plus pay them for labor to fix it. Let this be a warning. Don't ever get Sears to do work for you. They do absolutely not honor their guarantee.

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Sears Cabinet Refacing Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 17 ratings and
23 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
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