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Sears Cabinet Refacing Consumer Reviews

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Cabinet Refacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After several years, 80% the cabinet wall falls loose. When you call them for repair, it takes a long time to get somebody to answer your call. They put you on hold for hours and hours or sometimes hangs up on you. Every time they come to the house, they charged $100.00 even with the lifetime guarantee.

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Kitchen Remodel/Reface
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON BEACH -- All my paperwork says "see product manager for warranty details." I was told my material and hardware was lifetime warranty, but there was a $100.00 service call. On first service call I was told the same thing and two faces were replaced for the $100.00 dollars. But soon after more were starting to come off. I knew we were going to sell in the next few years to retire so I thought I would just wait and have them all done at that time. So I called and was told again, "yes you are a lifetime warranty and there would be a $100.00 service call." I said "no problem."

They came out and inspected, took pictures and told me they would all have to be replaced because they were peeling off. He collected my $100.00 then a week later I got a call that said I was out of warranty and would have to pay parts and labor. All 11 pages of paperwork I have says "7 year limited warranty see project manager for detail." He said I was 7 year parts and labor then lifetime on parts only. They now say they did go to lifetime on parts during the year we did ours but can't say when, only that it was sometime after we did ours.

I asked for anything in writing that said what my warranty was at the time and they have nothing other than what I have. Now their paperwork has "see project manager for written warranty info." I would have never waited to have them all replaced if I though for even a min that I would be out of warranty.

They even asked me to use Strong as Nails Glue and tape it down overnight to see if that would hold. I would never have tried that to see if it would hold, knowing it might get me out of my warranty period and then go bad. Bottom line, they used the wording "see your project manager for warranty details" rather than just printing out what their warranty is. Have been a Sears customer for 40 years, not any more. Looks like I'm going to see how our small claims system works :{

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Kitchen Cabinet Refacing Peeling Off After Second Time Having It Repaired!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- I had my kitchen refaced by Sears in 2007. My cabinets started peeling after two years. Called them in 2011. They repaired my cabinets and once again after two yrs I have 6 cabinet doors peeling. I have no warranty according to them. When I purchased this back in 2007 the salesman said lifetime warranty on products. They are liars. I have had so many problems with Sears. I have called twice this week to set up an appt, but so far no call back. Reason must be they are getting too many calls from customers because of their crappy products!!!

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Terrible Customer Service and Two Cancelled Appointments
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RENO, NV -- I scheduled an appointment for someone to come out to give me a free estimate. They called and had to reschedule two days before the appointment because they didn't have anyone available at that time. We rescheduled for later that evening and 5 minutes before the appointment I received another call that "just now" the technician had a family emergency and they had to reschedule again. I asked when the next available appointment was and was told they didn't have anything available for over three weeks.

So nothing morning afternoon or evening for three weeks? Sounds like they must really be unusually busy or they simply don't want my business. Based on the other reviews I am reading I guess it is just as well. I would NOT recommend Sears.

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Bad Cabinet Resurfacing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGDON, PENNSYLVANIA -- I had my kitchen cabinets resurfaced by Sears back in 2009. Supposed to be a lifetime guarantee. Well, guess what? That was a joke on me because it cost me 7000 and 5 years later, it started coming loose. I contacted Sears. They said I would have to pay a 100 dollar fee just for them to come plus pay them for labor to fix it. Let this be a warning. Don't ever get Sears to do work for you. They do absolutely not honor their guarantee.

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Kitchen Cabinets
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- Save yourself a headache and lots of money. DO NOT LET SEARS REFACE YOUR CABINETS. I paid $14,000 + in 2008 and four years later they began to peel. By 2014 (just 6 years after I was told I had the best quality on the market) 24 of my 40 cabinet doors needed replacing because of peeling. I was told this is a common problem. Hello, let's fix it or tell people up front.

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Kitchen Cabinet Refacing, Countertops, and Back Splash
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENSBORO, NORTH CAROLINA -- I ordered new solid counter tops and back splash first, then decided to reface cabinet doors in kitchen. First ordered on Feb 27 then ordered cabinet refacing. Still waiting on cabinet doors and was told they had to wait for them to be installed before they could do templates for counter tops. This has taken longer than my friend in Charlotte NC who had a quick response from Sears. These jobs are contracted out to other companies who probably take care of their customers before Sears customers. This stinks and I will never go back to a Sears store, ever. Sears reputation has plummeted. Old Sears does not exist anymore.

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Cabinet Refacing
By -

CALIFORNIA, CALIFORNIA -- I have been a loyal Sears customer for years. I had my kitchen cabinets refaced in 2003. I have been arguing with Sears since 2008 over the peeling of the cabinet doors. I have a paper that states Lifetime Warranty but apparently it's a lifetime LIMITED warranty. They want to charge me 1000.00 more dollars on top of the 9,000 I originally paid to fix the problem. I would suggest to anyone thinking of having their cabinets refaced not to use Sears.

They are a nightmare to deal with and when you call to complain you just get an operator, who basically knows nothing but how to answer the phone if that... Find yourself a reputable cabinet company that you can deal with directly and not get the run around.

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Never Reface Your Cabinets With SEARS!
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I had my kitchen cabinets refaced with Sears in Oct. 2010. After 1 month the corners started lifting and chipping. They have been out 5 separate times to "try" to fix the problem, telling me it was a bad batch of glue. Really? 5 times in a row I get a bad batch of glue??? It has now been 10 months dealing with this problem. NO ONE ever returns calls from Sears. You have to keep calling and calling until you get a hold of someone. They tell you everything you want to hear, and then NEVER follow through with it. Their customer service is horrible!

I am in the service industry and would never treat my customers this way. I've been spreading the word everyday to people to NEVER have their cabinets refaced by Sears. I am currently trying to get my money back and I will rip all of these cabinets out and start from scratch with another company. I am so disappointed! I did so much research before spending $10,000 on refacing my cabinets. I just wish I would have read a review like mine and saved myself $10,000 and a headache for the past 10 months!!! Please, do yourself a favor and DO NOT go with Sears for refacing, you will be miserable!!!

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Cabinet Refacing - Laminate Peeling Back
By -

We had Sears come and reface our kitchen cabinets in 2006. By 2008 most of the laminate had begun peeling back. I applied some adhesive which held for a few months but by 2009 it is peeling off to the point where something must be done. I called the contractor who did the work and they refuse to come out because it is out of 1 year limited warranty. I read some other reviews and this seems to be a common problem. I strongly urge people to avoid using Sears to reface cabinets as the contractors they use are not helpful and Sears provides no help in resolving issues once the work is done.

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Sears Cabinet Refacing Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 8 ratings and
14 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
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