GREENSBORO, NORTH CAROLINA -- I ordered new solid counter tops and back splash first, then decided to reface cabinet doors in kitchen. First ordered on Feb 27 then ordered cabinet refacing. Still waiting on cabinet doors and was told they had to wait for them to be installed before they could do templates for counter tops. This has taken longer than my friend in Charlotte NC who had a quick response from Sears. These jobs are contracted out to other companies who probably take care of their customers before Sears customers. This stinks and I will never go back to a Sears store, ever. Sears reputation has plummeted. Old Sears does not exist anymore.
CALIFORNIA, CALIFORNIA -- I have been a loyal Sears customer for years. I had my kitchen cabinets refaced in 2003. I have been arguing with Sears since 2008 over the peeling of the cabinet doors. I have a paper that states Lifetime Warranty but apparently it's a lifetime LIMITED warranty. They want to charge me 1000.00 more dollars on top of the 9,000 I originally paid to fix the problem. I would suggest to anyone thinking of having their cabinets refaced not to use Sears.
They are a nightmare to deal with and when you call to complain you just get an operator, who basically knows nothing but how to answer the phone if that... Find yourself a reputable cabinet company that you can deal with directly and not get the run around.
We had Sears come and reface our kitchen cabinets in 2006. By 2008 most of the laminate had begun peeling back. I applied some adhesive which held for a few months but by 2009 it is peeling off to the point where something must be done. I called the contractor who did the work and they refuse to come out because it is out of 1 year limited warranty. I read some other reviews and this seems to be a common problem. I strongly urge people to avoid using Sears to reface cabinets as the contractors they use are not helpful and Sears provides no help in resolving issues once the work is done.
NEW JERSEY -- I had my kitchen redone by Sears Cabinet Refacing approximately 10 years ago. At first it looked great, but 10 years down the road the facing is falling off. I paid a great deal of my money for this cruddy job, and now it's no longer warranted. I should have done it the right ways and put up new cabinets, it couldn't have been any much more expensive!
I had my kitchen cabinets refaced with Sears in Oct. 2010. After 1 month the corners started lifting and chipping. They have been out 5 separate times to "try" to fix the problem, telling me it was a bad batch of glue. Really? 5 times in a row I get a bad batch of glue??? It has now been 10 months dealing with this problem. NO ONE ever returns calls from Sears. You have to keep calling and calling until you get a hold of someone. They tell you everything you want to hear, and then NEVER follow through with it. Their customer service is horrible!
I am in the service industry and would never treat my customers this way. I've been spreading the word everyday to people to NEVER have their cabinets refaced by Sears. I am currently trying to get my money back and I will rip all of these cabinets out and start from scratch with another company. I am so disappointed! I did so much research before spending $10,000 on refacing my cabinets. I just wish I would have read a review like mine and saved myself $10,000 and a headache for the past 10 months!!! Please, do yourself a favor and DO NOT go with Sears for refacing, you will be miserable!!!
CALIFORNIA -- I contacted Sears to do a kitchen remodel. I have had nothing but problems with my counters and cabinets. Cabinets started to peel and chip, contacted Sears, they don't respond. According to my records I have a lifetime limited warranty... LIMITED is correct. I paid over 9,000 for the cabinets and counters and now they want to charge me over a thousand to come out and fix their mistake. When they installed my counters they mismeasured the counters so the counter tops were a half an inch away from the wall, their idea of fixing this error was applying a piece of wood stripping across the back of the counters so you would not see the gap.
What a joke, the stripping is now coming off and looks awful. This was their mistake but yet they want me to pay them more money to fix it? When I spoke to a representative regarding my warranty and unhappiness with the situation, she just conveniently could not find any of the previous work orders or phone calls regarding this. Sears is severely over priced for the quality of work that you receive, then you spend all your time on the phone with people who are useless. On my way to speak with my attorney, maybe they can get somewhere with this.
My name is Susan and I'm part of the Sears Cares Team. I found your post here and wanted to reach out to you and offer assistance. I am very sorry about the problems you were having getting your cabintry repaired in a timely manner. I can definitely understand the frustration you must be feeling over this situation. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send us an email to our office at firstname.lastname@example.org. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (145595) for reference to your issue and we do look forward to talking to you soon.
Sears Cares Team
NEW JERSEY -- In 2004, I had my cabinets refaced by Sears. Each year since that time, the facing has come loose from the cabinets. They have come out and repaired it each year and still it continues to peel away from the cabinets. To get them to come out each year, was like pulling teeth. Now it is 2008, they are saying my guarantee has expired and they will no longer honor any other repairs. In addition, the contractor they used is no longer in business so they have no records of my work on file.
It is horrible. I don't know what to do after I have invested close to $20,000 for this job to be done only 4 years ago. The Better Business Bureau says there is nothing else they can do but suggest I take them to small claims court. I do not recommend them to anyone. I will also tell anyone who will listen about my bad experience.
RHODE ISLAND -- I am in the process of refacing, there is more problems with the quality, re-ordering wrong parts etc. It cost me thousands of dollars and the laminate is not bonding and has been repaired twice and is still coming apart, the doors are thermofoil which looks pretty but already has dents. I could go on. It was a big mistake getting Sears, they do an awful job. It takes them only 2 days to do it but it's taking months to repair what was rushed. Don't get Sears, you'll regret it!!!!!!!!