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Sears Roofing Consumer Reviews

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Sears Leaky Roof problem
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONGWOOD, FLORIDA -- In March 2012, we noticed water stains and a crack in our ceiling due to a leaky roof. We consulted Sears and they set up a presentation which told us that they offer extensive training to their roofers and that any plywood damage would be replaced. The roofers were shown the water damage and crack inside. In April 2012, the roofers installed new roof shingles, but arrived with no plywood. They told only a few small pieces needed to be replaced.

About a month later, we noticed wetness on the ceiling and wet line during a rainy day while sitting in the living room, at the site of the original leaky spot. Also, the wet spot would dry within a day or two. Immediately, we called the Sears representative and he directed us to call the regional office. They came out on a dry day and said we see only the old stain. They took pictures each time they came out. They did not check the roof. Sears service logs document this service call and state that we needed to call back during a rainstorm so they could detect the source of the leak.

We called Sears during a rainstorm as instructed. Sears sent out a man to check where the leak was coming from. He did not walk the length of the roof space and I was present during his examination. He did not see a leak but noted the floor board was damp. Sears service logs have omitted this service call and we received no paperwork from the serviceman.

We called Sears a third time to complain about the same problem. Sears sent a contractor who caulked the crest of the roof and around a pipe coming from the ceiling, after which he announced that the roof was fixed. Sears service logs have omitted this service call and the contractor refused to give us any paperwork.

We recently noticed the water damage had spread about in diameter about three feet further on the ceiling sheetrock and additional cracks in the ceiling. We hired a professional leak detection company who documented that the water damage was from the roof leakage and identified a large leak in the roof right above the cracks in the ceiling. He also provided us with photographs of the roof leak and water meter readings that were off the charts.

On May 10 2014, an independent roofing contractor inspected our roof in order to provide us an estimate on repairs. He "saw daylight" in our attic, indicating gaps in the coverage of the roofing. While walking on the roof with him, he showed us that the roofing bounced up and down under our steps, demonstrating the gaps between the shingles and the rotten plywood. His repair estimate totaled $9500, and included replacing all the plywood.

Sears products are expensive and the district managers and roofers they use are rude and unprofessional. Sears is clearly in breach of our contract which specified they would "Replace any rotten wood found in the deck area at a rate of $2.90 per square foot". The roof inspector lacked the proper training and did not do a through evaluation.

The roofers did not replace the rotted plywood as was agreed to before we signed our contract with Sears. This resulted in them putting new roofing, poorly done, on rotten plywood. The water damage has grown about three feet in diameter and we have additional cracks in our ceiling. We are very displeased with Sears and will not be using them in the future.

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New Roof Leaked After 4 Months Cost $12,000
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- I bought a new roof in Sept. 2014, leaked in 4 months. Was told I would get special financing 12 months no interest, I got nothing. Tried to contact customer service or management, I got nothing.

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Ruined My Property When Installing New Expensive Roof
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

.VA. BEACH, VIRGINIA -- Don't get a new roof from Sears! Last 10/28/13 they started putting on a new roof, their highest quality. They came back on 11/3/13 with a different crew to finish. They let all the debris from cutting in the roof vent ridges (old shingle parts and wood pieces) fall down all over the attic and left them there. They cut a hole in my ceiling of one bedroom and left it like that. They left a gap behind the gutter across the front of the garage where their rim edge did not come down far enough.

They told me to get the Leaf Guard gutter people to come and raise the downspout. I called them and they came the next day and said the downspout could not be raised or it would not drain properly. They fixed another problem Sears had made on another downspout and put a piece of rim where the gap existed just to try to help. The rim did not come down far enough and it was Sears problem. They also crumbled a small section of my driveway which they refuse to take any responsibility for. They broke the hanger on a solar light. A couple pieces of siding are bulging where they had done work on which was in the contract.

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Roof Leaking
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- The rook around my chimney is leaking buckets of rain water. The roof was put on 2011. This is not the first complaint, we had leaks in the roof so bad had to fix the ceiling inside the first time. Now it is leaking bad around the chimney.

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Botched Roofing by Sears Home Services
By -

See what Sears did to me, **. In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa. The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine. This summer I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.

Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed is done incorrectly, causing excessive heat build up in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me. Since then, all I get is runaround, excuses, gobbledegook and outright lies from the local Sears Installation Manager in Ottawa and from Sears Customer Service. Be warned. If you need any work done, find another contractor than Sears.

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Sears Home Services, Formerly Home Central Canada
By -

OTTAWA, ONTARIO -- Sears Home Services, formerly Sears Home Central, botched roofing specialists, is their new name. The same crowd who botched up my roofing, with the same lousy attitude. Sears can change the name but until they improve their performance and make good on the mess they made at my home, I still see Sears as a bunch of crooks.

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Over Nailed Roof Shingles Shoddy Installation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRING HILL, FLORIDA -- Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned, making it unable for you to read your contract. Also making it too late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. only guarantees you a good roof shingle. If installed not to mfg. specs like mine and most likely all roofs, mfg. voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor and failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof due to improper installation. I documented the complete installation of the roof. Also did the same the second time, pictures of shingle nailing, sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second reshingle tried to scam me on plywood that was to be repaired, caught him with pics.

Roof is installed just as bad as first time. If not worse, passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship, code is immune from prosecution. Both contractors did damage to my ceilings, both say it was not their men. Contractor says men were not in attic; they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion, how can you trust a company that hires contractors that lies and are unable to install a roof to code and mfg. spec.

SEARS, you are the most shameful misleading co. Florida residents, if you have to have a roof done, avoid the SEARS.

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Sears Salesmen and Management and Sub Contractors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRING HILL, FLORIDA -- Set the record straight! Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned, making it unable for you to read your contract. Also making it too late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. only guarantees you a good roof shingle. If installed not to mfg. specs like mine and most likely all roofs, mfg. voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor and failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof due to improper installation. I documented the complete installation of the roof. Also did the same the second time, pictures of shingle nailing, sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second reshingle tried to scam me on plywood that was to be repaired, caught him with pics.

Roof is installed just as bad as first time. If not worse, passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmenship, code is immune from prosecution. Both contractors did damage to my ceilings, both say it was not their men. Contractor says men were not in attic; they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion, how can you trust a company that hires contractors that lies and are unable to install a roof to code and mfg. spec.

SEARS, you are the most shameful misleading co. Florida residents, if you have to have a roof done, avoid the SEARS.

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Sears Home Improvement Poor Customer Service
By -

RICHMOND, VIRGINIA -- My wife and I recently purchased a roof from Sears. We were impressed with the sales representative (**) out of the Richmond VA office. He sold us on the Sears brand and reputation including quality contractors, professionalism and craftsmanship. We scheduled for delivery and installation. They were to deliver the materials on Wednesday and install the roof on Saturday. We had some winter weather before and during the Wednesday delivery date so we did not mind that the product was not delivered. However the Saturday installation date came and went without the contractor showing up or calling. This is a problem.

Monday morning at 7:30am a crew shows up asking in broken English if this was the right home. I then asked for the phone number to the contractor and expressed my concern that the temperature was not right for a proper installation. The contractor then asked me "DO YOU WANT IT OR NOT". I informed him that he is the expert and we expect it to be done right. Soon afterwards his crew started packing up their gear and I asked if they were leaving for the day. I then called the contractor and he said he would reschedule on a better weather day.

We then called dispatch to inform them of this activity and the unprofessional way the contractor handled my inquiry. We then schedule and new date for installation and we demanded a different contractor. Being fair, the second contractor was excellent and did an outstanding job. We then contacted the sales department to schedule for final payment. The salesman (**) came out and expressed his apologies for the unprofessional actions. I advise that the missed appointment should have a value to them as it does for us. We came to an agreement for a ballpark figure and he promised to call back in two days to confirm our request.

8 days and many phone calls later they finally responded and confirmed our compensation for the mistreatment and missed appointments. Never in my life have I experienced such unprofessional service on any level. Do not buy from Sears Home Improvement without being informed.

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Sears Home Services Roofing FL
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned, making it unable for you to read your contract. Also making it too late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. only guarantees you a good roof shingle. If installed not to mfg. specs like mine and most likely all roofs, mfg. voids their product warranty. Salesmen does not tell you that.

My roof was installed by their subcontractor and failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof due to improper installation. I documented the complete installation of the roof. Also did the same the second time, pictures of shingle nailing, sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second reshingle tried to scam me on plywood that was to be repaired, caught him with pics.

Roof is installed just as bad as first time. If not worse, passed code inspection. They are unable to see how shingles are nailed after the Sun beats on them. Code does not care about shoddy workmanship, code is immune from prosecution. Both contractors did damage to my ceilings, both say it was not their men. Contractor says men were not in attic; they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion, how can you trust a company that hires contractors that lies and are unable to install a roof to code and mfg. spec.

SEARS, you are the most shameful misleading co. Florida residents, if you have to have a roof done, avoid the SEARS.

Replies
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Sears Roofing Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 9 ratings and
18 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
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