Sears Roofing

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1.0 out of 5, based on 5 ratings and
14 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at smadvisor@searshc.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.

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Sears Home Services, formerly Home Central Canada
Posted by on
OTTAWA, ONTARIO -- Sears Home Services, formerly Sears Home Central, botched roofing specialists, is their new name. The same crowd who botched up my roofing, with the same lousy attitude. Sears can change the name but until they improve their performance and make good on the mess they made at my home, I still see Sears as a bunch of crooks.

http://www.youtube.com/watch?v=EeUdIy31Bzs

Here is the original video which shows what Sears did to me:

http://www.youtube.com/watch?v=WpBJYlTPIsY

and the update to that one:

http://www.youtube.com/watch?v=wawPUUCukfc
     
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SearsCare on 2011-04-20:
Dear evy2,

I want to apologize for the disappointment you have experienced with Sears’ Home Central Canada. My name is Laura with the Sears Cares team and we would like to address your concerns and get you in touch with our correct business partners in Canada. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and a representative from Sears Canada will contact you within 72 hours. Also, in your email, please provide the screen name (evy2) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Laura D.
Social Media Moderator
Venice09 on 2011-04-21:
When I see stuff like this, it makes me so thankful that the local company we hired to replace our roof did such a wonderful job.

I hope they fix this for you.
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Botched Roofing by Sears Home Services
Posted by on
See what Sears did to me

http://www.youtube.com/watch?v=WpBJYlTPIsY

In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa.

The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine.

This summer I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.

Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed is done incorrectly, causing excessive heat buildup in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me.

Since then, all I get is runaround, excuses, gobbledegook and outright lies from the local Sears Installation Manager in Ottawa and from Sears Customer Service.

Be warned. If you need any work done, find another contractor than Sears.
     
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Alain on 2010-03-30:
This is why I prefer local contractors that I can check out personally.
tmaca on 2012-12-19:
The main problem with Sears is that they do not do anything themselves. They contract with local roofing companies to do the work. In Home Improvements/Repairs, Sears acts, essentially, as your general contractor, subcontracting the actual jobs to companies in the customer's local area. Unfortunately, with Sears as your contractor, your general contractor is not ever on site to check on the work being done by the subcontractors. They do send their own inspector out afterwards, but in construction type work it is not really hard to do something wrong and still have a finished product that appears to be fine. In cases like that, the problems don't start showing until later.
laurier brunelle on 2012-12-29:
Sears send their own inspector is a scam.it is a visual inspection mine was done by crowford .he is unable to see how any off the installation is nailed or products only thing he is able to see is if the shingles are right side up.refuses to look at any of your pictures taken during install WHAT A SCAM.AND THEY DO ALL SEARS ROOF INSPECTIONS AN IS PAID BY SEARS. DO THE MATH SEARS HOME SERVICES ROOFING IS DISHONEST.SO ARE THEIR CONTRACTORS.BEWARE DISABLED SENIORS DO NOT GET SCAMMED LIKE I DID.
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Over Nailed Roof Shingles Shoddy Installation
Posted by on
Rating: 1/51
SPRING HILL, FLORIDA -- Sears home services salesmen misleads you in their roof sales presentation. contract is done on a cd for your computer. mine malfuctioned making it unable for you to read your contract. also making it to late to cancel in 3 days notice. now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. mfg. only guarantees you a good roof shingle. if installed not to mfg. specs. like mine an most likely all roofs. mfg. voids their product warranty. salesmen does not tell you that.

my roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. managed to contact a state senator about my problem. only after that did Sears respond. they had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. also did the same the second time. pictures of shingle nailing. sheathing drip edge ridge vents also video. pictures don't lie. new contractor for second reshingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time. if not worse. passed code inspection. they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmenship code is immune from prosecution. .both contractors did damage to my ceilings. both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. in my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. spec. SEARS you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the SEARS
     
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ok4now on 2012-12-29:
When spending big bucks on a home improvement repair/upgrade I would never consider using a box store. They all use subcontractors which could be hit or miss. You don't know what you're getting. I do my own research, check the BBB, read reviews on Angie's List, ask neighbors etc. Then I get multiple estimates before making a decision. This can be time consuming but well worth it to ensure you are getting the best contractor and price.
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Sears Home Services Roofing Fl.
Posted by on
Rating: 1/51
TAMPA, FLORIDA --

Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned making it unable for you to read your contract. Also making it to late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. Only guarantees you a good roof shingle. If installed not to mfg. Specs. Like mine an most likely all roofs. Mfg. Voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. Also did the same the second time. Pictures of shingle nailing. Sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. Roof is installed just as bad as first time. If not worse. Passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship code is immune from prosecution. .Both contractors did damage to my ceilings. Both say it was not their men. Contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. Spec. Sears you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the Sears
     
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Sears Salesmen an Management an Sub Contractors
Posted by on
Rating: 1/51
SPRING HILL, FLORIDA --

Set the record straight!

...
Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned making it unable for you to read your contract. Also making it to late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. Only guarantees you a good roof shingle. If installed not to mfg. Specs. Like mine an most likely all roofs. Mfg. Voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. Also did the same the second time. Pictures of shingle nailing. Sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. Roof is installed just as bad as first time. If not worse. Passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship code is immune from prosecution. .Both contractors did damage to my ceilings. Both say it was not their men. Contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. Spec. Sears you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the Sears
     
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SearsCare on 2012-08-10:
My name is Tony and I am with the Sears Social Media Escalations team at the executive office. I am truly sorry to hear about all of the trouble that you have had with getting your roof done. We can certainly understand your frustration with this being done improperly as well as having damage left behind.
As a valued Sears’ customer, we would appreciate the opportunity to speak with you further and work on your behalf to get this issue resolved to your satisfaction.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (samilyayev) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
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Sears Home Improvement Poor Customer Service
Posted by on
RICHMOND, VIRGINIA -- My wife and I recently purchased a roof from Sears. We were impressed with the sales representative (Derek) out of the Richmond VA office. He sold us on the Sears brand and reputation including quality contractors, professionalism and craftsmanship.

We scheduled for delivery and installation. They were to deliver the materials on Wednesday and install the roof on Saturday. We had some winter weather before and during the Wednesday delivery date so we did not mind that the product was not delivered. However the Saturday installation date came and went without the contractor showing up or calling. This is a problem.

Monday morning at 7:30am a crew shows up asking in broken English if this was the right home. I then asked for the phone number to the contractor and expressed my concern that the temperature was not right for a proper installation. The contractor then asked me "DO YOU WANT IT OR NOT"

I informed him that he is the expert and we expect it to be done right. Soon afterwards his crew started packing up their gear and I asked if they were leaving for the day. I then called the contractor and he said he would reschedule on a better weather day.

We then called dispatch to inform them of this activity and the unprofessional way the contractor handled my inquiry. We then schedule and new date for installation and we demanded and different contractor.

Being fair the second contractor was excellent and did an outstanding job.

We then contacted the sales department to schedule for final payment. The salesman (Derek) came out and expressed his apologies for the unprofessional actions. I advise that the missed appointment should have a value to them as it does for us. We came to an ageement for a ballpark figure and he promised to call back in two days to confirm our request.

8 days and many phone calls later they finally responded and confirmed our compensation for the mistreatment and missed appointments.

Never in my life have I experienced such unprofessional service on any level.

Do not buy from Sears Home Improvement without being informed.
     
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SearsCare on 2011-01-26:
Dear Clear Thinker,

My name is Scott and I'm reaching out to you on behalf of the Sears Social Media Support Team. Please accept my apology for the tardy response to your post here; I just now located it. I'm so sorry to hear of the treatment you received from our home improvement teams. I know this is not only unprofessional, but unacceptable. No matter the stage (home services, in store, online or auto centers) Sears has always stood for the highest levels of customer service. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Clear Thinker) in the email so we can reference to your case.

Thank you,

Scott J.
Social Media Support Team
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Sears Roofing
Posted by on
CONCORD, CALIFORNIA -- Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!? Sears on warranties for workmanship is 1 year not 30. If you have problems then the customer must deal with the product line, not Sears.
Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

Follow-up I just had a roofer out to my house from diamond certified and was told the tiles are all defective...the whole roof!!!
     
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rockfishing on 2010-10-07:
This is an issue for the shingle manufacturer, not Sears. I wouldn't of mattered where you bought the shingles, this would be the case.
SearsCare on 2010-10-07:
Dear ms. Andrea,

I'm terribly sorry to hear about the trouble you've encountered already with your Sears installed roof. Something as basic (and expensive) as the roof over your head should not be a worry and because it is for you, I completely understand your stress and frustration. I'm Scott with Sears Cares Escalations within corporate and I found your post here. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (ms. Andrea) in the email so we can reference to your case.

Thank you,

Scott J.
Sears Cares
Patty on 2012-11-08:
I also had the same problem with my roof. Sears told me I would have to pay to get it fixed that the warranty doesn't cover it.
tmaca on 2012-12-19:
Got a $19K+ roof from Sears in Oct '12. I now have a leak around the skylight. I'll be calling Sears tonight or tomorrow. I'll post everything that happens here as it happens.
ED on 2013-03-04:
You should have received a third party inspection as part of your SEARS roofing package. Owens Corning can not tell you it was an installation problem once they receive this inspection report and will have to replace the entire roof for you. SEARS will stand behind their products. No one said it would be easy but you will get a new roof.
Arcola Scott on 2014-02-27:
I am very disappoint in Sears home improvement associate on the way they talk and do business with you after you have been a very good customer. I purchase a central air conditioner unit in 1993 and had my roof done in 1994 and put it on my home improvement account and I was told if you don't have your contract available they cannot help you because after 7 years they delete all information. However I am supposed to keep everything for them if I want some service. I have my account number but they do not won't to hear that or refuse to check it out. Thanks you Sears however never again will I purchase a expense item and expect you to stand behind your word
SearsCare on 2014-02-28:
Hi Arcola Scott,

Hi Arcola Scott,
Thank you for letting us know about you’re your experience when you reached out for our assistance, and we’re sorry to hear how you were treated. We’d like to have one of our dedicated case manager’s speak with you, and assist you in any way we can. At your convenience, please send the following information – contact #, screen name (Arcola Scott), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
JC on 2014-03-06:
I'm glad I found this. Am having the same problems with Sears. Had no problems using them for AC, so went with them for new roof in 2011. It rained right after install and sure enough a leak around skylight occurred. Tech came out and sealed it. 10 months later we found another leak and Sears had a guy come out to repair. After the recent rains last week, again another leak. Same story, tech came to reseal around the pipes that vent out of roof. Literally next day, another leak by our sliding door. I'm still waiting on a tech to call me back. that was 6 days ago!!! The lady I spoke with said this shouldn't happen but that the company they subbed out to is no longer contracted with them. We only have 5 year labor warranty but we also bought the shingles with 30 yr warranty. I have no doubt it was the installation. paid $17K and I have to deal with a leak Every time it rains. Granted we are in So Cal, but I didn't pay $17K for our roof to leak like this! I might as well have left the old one!
SearsCares on 2014-03-07:
Hi JC,

Thanks for sharing about your water leak’s experiences after they had your roof done. We’d like to have one of our dedicated case manager’s speak with you, and assist with any unresolved issues. At your convenience, please send the following information – contact #, screen name (JC), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,
Edwin C.
Social Media Moderator
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Sears Roofing
Posted by on
Rating: 1/51
ATTLEBORO, MASSACHUSETTS -- Sears roofing advertises roofing estimates at a savings of 500 dollars. They run there commercial 100s of times a day. In reality I had some people come over and look at my roof. They were higher by 1200 dollars than the previous contractors I had met. The commercial is a scam.

they are trying to get the old school folks to commit to their high price. Sears was a trusted company back in the 70s, people liked them. They now have become greedy and pray on the elderly. They had told my neighbor about 1/2 mile down from me that it would cost 6200 dollars for a new roof. When I had gone over to see the roof we found it had been done 3 years earlier and didn't even have to be done. I can't believe Sears has stooped down this low.
     
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Venice09 on 2012-02-05:
All chain stores are higher in price for home improvements. When we replaced our roof, we got a lot of estimates, and the best prices were from local contractors. We use local businesses for all home improvements and repairs. They are more reliable and offer personalized customer service.
tnchuck100 on 2012-02-05:
BELIEVE IT! It is a fact with MANY complaints to support it. Just read the myriad of complaints on this site alone.

Congratulations for not becoming one of their victims.

Four Sears complaints on the front page! That's got to be a record!
trmn8r on 2012-02-05:
To my way of thinking, which isn't scientific, putting a middleperson between you and the the contractor will generally raise the cost. Unless Sears has its own roofers, I would not use them.

The question arises of how to choose a roofing contractor. Word of mouth is the old fashioned way. I believe Angie's List fits this niche online these days. Choosing the right one is important, and if you learn of multiple reputable ones obtaining multiple quotes is always wise.
Old Timer on 2012-02-05:
Sears last market segment are the older Baby Boomer crowd. As that crowd thins Sears is in a world of deep you know what. Our Grandkids have no clue who Sears even is. If there are 100 stores at a mall, Sears would be the last one they would walk into.

Sears, you can only rip off the Baby Boomers and their parents for so long, then its so long to Sears.
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Run A Round about New Roof
Posted by on
MONROEVILLE, PENNSYLVANIA -- On Sept. 21, 2011 I met with a Sears representative about replacing the roof on my house. I felt I was getting a good deal with reputable people. I was told I would be contacted within 2 weeks as to when the job would be started. I made a down payment on a Sears card. After no contact in a month, I called the sales representative He told me someone would contact me that day. I called again
after no contact in 2 days. I talked to his supervisor. No return call as

promised. I talked to another supervisor. Was told the foreman would call me
by the end of the week. No call. In the mean time I get my credit card statement with the payment due. After six weeks I' no closer to getting a new roof and I'm expected to pay for something I don't have.
     
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Kris10 on 2011-11-09:
cancel the order, reverse the charge and find a reputable roofing company.
SearsCare on 2011-11-09:
To mamysticlady76,

I apologize for the very poor service you've received surrounding the new roof being installed by Sears Home Improvement. I can't imagine why it would be taking this long to have the job completed and much less why it is taking so long for you to be contacted. We do value you as a Sears customer and we would like to help resolve this issue and regain your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the Sears Home Improvement project is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (mamysticlady76) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
yukitofu on 2011-11-10:
You should be lucky that Sears hasn't installed your new roof. Cancel it before its too late. I have some roof job completed in May 2011 by Sears and have been contacting them regarding a leak since August. The Sears people are good for not returning calls and/or eMail messages. They are also good for blaming other people of their poor quality of work. There are no After Sale Services from Sears regardless of their promise for years of warranty. Good luck!
tmaca on 2012-12-19:
I just called the Sears toll free number, getting a message taking service. Not unexpected, as it is almost 11PM Mountain Time right now. They took my name, address, and number, and claim that I will be contacted tomorrow, either before 9AM or after 11AM (I specified those times). We'll see. The main problem with Sears is that, in the home improvements area, they do not actually do anything themselves. They act sort of like a general contractor, subncontracting the jobs to companies in the customer's area. Unlike a real general contractor, Sears is never on site checking the work, and many mistakes can happen while still resulting in a finished job that appears to be fine. Then it takes a while for any problems to appear.
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Sears department store roofing
Posted by on
CONCORD, CA -- 10/16/2010
DON'T BUY A ROOF FROM SEARS!!!!!!!!

Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!? Sears on warranties for workmanship is 1 year not 30. If you have problems then the customer must deal with the product line, not Sears.
Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

An update on dealing with Sears. Their blue ribbon panel which has done absolutely nothing for me just called today. Since I was not home to answer the phone they informed me that since I was not available to answer their phone call today they were closing the case (file ) on me because I wasn't there to pick-up. Honestly, that was what was said, I saved the voicemail!! Each time prior when they have called I have been home to connect with them verbally. Do note....they haven't done anything for me. Isn't that the weirdest call...I kept the phone message.

If anyone has any suggestions on other sites that I can inform people about Sears or suggestions on how to deal with this disreputable company please advise me.

Andrea


     
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JBard on 2010-10-17:
It would be nice to know what the roofing material was...
ms. andrea on 2010-10-21:
OWENS CORNING WAS THE ROOFING MATERIAL FROM SEARS
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