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Sears Roofing
Posted by Ms. andrea on 10/06/2010
CONCORD, CALIFORNIA -- Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!? Sears on warranties for workmanship is 1 year not 30. If you have problems then the customer must deal with the product line, not Sears.
Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

Follow-up I just had a roofer out to my house from diamond certified and was told the tiles are all defective...the whole roof!!!

     
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Posted by rockfishing on 2010-10-07:
This is an issue for the shingle manufacturer, not Sears. I wouldn't of mattered where you bought the shingles, this would be the case.
Posted by SearsCare on 2010-10-07:
Dear ms. Andrea,

I'm terribly sorry to hear about the trouble you've encountered already with your Sears installed roof. Something as basic (and expensive) as the roof over your head should not be a worry and because it is for you, I completely understand your stress and frustration. I'm Scott with Sears Cares Escalations within corporate and I found your post here. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (ms. Andrea) in the email so we can reference to your case.

Thank you,

Scott J.
Sears Cares
Posted by Patty on 2012-11-08:
I also had the same problem with my roof. Sears told me I would have to pay to get it fixed that the warranty doesn't cover it.
Posted by tmaca on 2012-12-19:
Got a $19K+ roof from Sears in Oct '12. I now have a leak around the skylight. I'll be calling Sears tonight or tomorrow. I'll post everything that happens here as it happens.
Posted by ED on 2013-03-04:
You should have received a third party inspection as part of your SEARS roofing package. Owens Corning can not tell you it was an installation problem once they receive this inspection report and will have to replace the entire roof for you. SEARS will stand behind their products. No one said it would be easy but you will get a new roof.
Posted by Arcola Scott on 2014-02-27:
I am very disappoint in sears home improvement associate on the way they talk and do business with you after you have been a very good customer. I purchase a central air conditioner unit in 1993 and had my roof done in 1994 and put it on my home improvement account and I was told if you don't have your contract available they cannot help you because after 7 years they delete all information. However I am suppose to keep everything for them if I want some service. I have my account number but they do not wont to hear that or refuse to check it out. Thanks you sears however never again will I purchase a expense item and expect you to stand behind your word
Posted by SearsCare on 2014-02-28:
Hi Arcola Scott,

Hi Arcola Scott,
Thank you for letting us know about you’re your experience when you reached out for our assistance, and we’re sorry to hear how you were treated. We’d like to have one of our dedicated case manager’s speak with you, and assist you in any way we can. At your convenience, please send the following information – contact #, screen name (Arcola Scott), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
Posted by JC on 2014-03-06:
I'm glad I found this. Am having the same problems with Sears. Had no problems using them for AC, so went with them for new roof in 2011. It rained right after install and sure enough a leak around skylight occurred. Tech came out and sealed it. 10 months later we found another leak and sears had a guy come out to repair. After the recent rains last week, again another leak. Same story, tech came to reseal around the pipes that vent out of roof. Literally next day, another leak by our sliding door. I'm still waiting on a tech to call me back. that was 6 days ago!!! The lady I spoke with said this shouldn't happen but that the company they subbed out to is no longer contracted with them. We only have 5 year labor warranty but we also bought the shingles with 30 yr warranty. I have no doubt it was the installation. paid $17K and I have to deal with a leak Everytime it rains. Granted we are in So Cal, but I didnt pay $17K for our roof to leak like this! I might as well have left the old one!
Posted by SearsCares on 2014-03-07:
Hi JC,

Thanks for sharing about your water leak’s experiences after they had your roof done. We’d like to have one of our dedicated case manager’s speak with you, and assist with any unresolved issues. At your convenience, please send the following information – contact #, screen name (JC), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,
Edwin C.
Social Media Moderator
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Roof Shingles Installed by Sears
Posted by Evy2 on 11/23/2009
25-year shingles installed 7 years ago by Sears Home Central In Ottawa ON are now cooked, curling, breaking and leaking. I get huge ice dams causing water to back up and drip inside. Cause: Sears' own representative informed me in July 09 that the ventilation they installed is done incorrectly, causing excessive heat buildup in attic, and it is their responsibility.

Since early July I have asked Sears to fix it. All I get is runaround, excuses, gobbledegook and outright lies from the local Sears installation manager. It is now late November and winter coming on. Of course, they can't do the necessary repairs while there is snow on the roof.

Be warned. If you need any work done, find another contractor than Sears.
     
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Sears Home Services, formerly Home Central Canada
Posted by Evy2 on 04/19/2011
OTTAWA, ONTARIO -- Sears Home Services, formerly Sears Home Central, botched roofing specialists, is their new name. The same crowd who botched up my roofing, with the same lousy attitude. Sears can change the name but until they improve their performance and make good on the mess they made at my home, I still see Sears as a bunch of crooks.

http://www.youtube.com/watch?v=EeUdIy31Bzs

Here is the original video which shows what Sears did to me:

http://www.youtube.com/watch?v=WpBJYlTPIsY

and the update to that one:

http://www.youtube.com/watch?v=wawPUUCukfc
     
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Posted by SearsCare on 2011-04-20:
Dear evy2,

I want to apologize for the disappointment you have experienced with Sears’ Home Central Canada. My name is Laura with the Sears Cares team and we would like to address your concerns and get you in touch with our correct business partners in Canada. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and a representative from Sears Canada will contact you within 72 hours. Also, in your email, please provide the screen name (evy2) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Laura D.
Social Media Moderator
Posted by Venice09 on 2011-04-21:
When I see stuff like this, it makes me so thankful that the local company we hired to replace our roof did such a wonderful job.

I hope they fix this for you.
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Botched Roofing by Sears Home Services
Posted by Evy2 on 03/29/2010
7-year old shingles
7-year old shingles
See what Sears did to me

http://www.youtube.com/watch?v=WpBJYlTPIsY

In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa.

The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine.

This summer I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.

Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed is done incorrectly, causing excessive heat buildup in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me.

Since then, all I get is runaround, excuses, gobbledegook and outright lies from the local Sears Installation Manager in Ottawa and from Sears Customer Service.

Be warned. If you need any work done, find another contractor than Sears.

     
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Posted by Alain on 2010-03-30:
This is why I prefer local contractors that I can check out personally.
Posted by tmaca on 2012-12-19:
The main problem with Sears is that they do not do anything themselves. They contract with local roofing companies to do the work. In Home Improvements/Repairs, Sears acts, essentially, as your general contractor, subcontracting the actual jobs to companies in the customer's local area. Unfortunately, with Sears as your contractor, your general contractor is not ever on site to check on the work being done by the subcontractors. They do send their own inspector out afterwards, but in construction type work it is not really hard to do something wrong and still have a finished product that appears to be fine. In cases like that, the problems don't start showing up until later.
Posted by laurier brunelle on 2012-12-29:
sears send their own inspector is a scam.it is a visual inspection mine was done by crowford .he is unable to see how any off the installation is nailed or products only thing he is able to see is if the shingles are right side up.refuses to look at any of your pictures taken during install WHAT A SCAM.AND THEY DO ALL SEARS ROOF INSPECTIONS AN IS PAID BY SEARS. DO THE MATH SEARS HOME SERVICES ROOFING IS DISHONEST.SO ARE THEIR CONTRACTORS.BEWARE DISABLED SENIORS DO NOT GET SCAMMED LIKE I DID.
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Leaking Roof
Posted by Unhappy homeowner on 02/27/2007
ASHEVILLE, NORTH CAROLINA -- Since I paid twice what other estimates were to get a high quality roof with a 30 year warranty from Sears, it has leaked non-stop. I finally gave up last year after over 50 calls to their customer service dept, one Fed X letter to their president (got a return form letter). Sears maintains that they can't come and fix the roof until I prove interior damage. Then, after I show them interior damage, they say that my homeowners insurance must pay for it (pocket doors, ceiling crumbling, ruined wood beams and floors). The company that installed the roof is no longer in business. The last time Sears sent a contractor out, this fellow blamed the leaks on the flashing, which Sears doesn't cover under their warranty, and quoted me $1200 to fix it.

I hired an attorney but after $750 worth of research on class action suits against Sears for this same problem, I told him to quit...he said it would cost several thousand dollars to go after Sears. I haven't shopped at Sears since I got the defective roof and I hope you won't too.
     
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Posted by Anonymous on 2007-02-28:
Man, that sux. Sorry about your experience. Sears is a disgrace. I like to say that it's just as hard to shake a good reputation as it is a bad one. Sears is a perfect example, although they're doing a pretty good job of it.
Posted by Anonymous on 2007-02-28:
Hey, I live in Leicester and I would never use Sears for anything they don't care if they ever get another person to even come in there store! They are the worst! I hope you get it fixed before the rains come, good luck!
Posted by SAJ on 2007-02-28:
As painful as it sounds, you may want to file a claim with your homeowner's insurance carrier, and let them go after Sears.
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Roof Leaking
Posted by Trucker10 on 02/23/2013
The rook around my chimney is leaking buckets of rain water. The roof was put on 2011'. This is not the first complaint, we had leaks in the roof so bad had to fix the ceiling inside the first time. Now it is leaking bad around the chimney.
     
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Posted by trmn8r on 2013-02-24:
Let us know what happens when you ask for warranty repair. Sounds like a poor installation, but it is impossible to know without more details or a picture.
Posted by SearsCare on 2013-02-27:
Dear trucker10,

Hi, my name is Trent and I'm with the Sears Cares Team. Please accept our apologies for the troubles you are experiencing with your roof leaking. We can certainly understand how this is an important concern since a leaky roof has the potential for further frustrations. We would like the opportunity to assist you with resolving this quickly and to your complete satisfaction. Please send the following information – contact #, screen name (trucker10), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Thank you,

Trent A.
Social Media Moderator
Sears Social Media Support
Posted by RStone on 2013-05-13:
I have had my roof replaced in 2011 too. I have just noticed 2 large leaks in one of the upstairs bathrooms. The contractor used by Sears was extremely superficial and unreliable - hope they do not send the same to fix the mess. I wish I kept my old 13 old roof that has never leaked- prevention does not always work to your benefit!
Posted by SearsCare on 2013-05-13:
Dear RStone,

Thank you for bringing this to our attention and our apologies for the leaks you have located in your upstairs restroom. Sears prides itself on providing the highest quality products and service and we would like to connect you with a dedicated Senior Case Manager at our executive office who can research and assist you. Please send the following information – contact #, screen name (RStone) phone # used at time of purchase to SMAdvisor@searshc.com

Thank you,

Mario G.
Social Media Moderator
Sears Social Media Support
Posted by imp3400 on 2013-07-09:
Thanks for the warning, I will be replacing my roof in the near future and will get the Amish to put a metal roof on. They are cheaper and workmanship is far superior to SEARs. I personally have had bad experience with sears in the past. It seems sears is not the same store it was when i was a youngster. I remember sears standing behind their product and work. You use to just call the store and it would be taken care of. Now your call gets transferred to India or the Moon. And the sears cares social media is useless. It seems you will have less aggravation just paying someone else to fix the roof and eat the cost before you get some serious damage or worse mold. And sears won't pay for that. I know I had a sub standard furnace install and no chimney liner and moisture ruined walls and ceiling and Sears social media did nothing. In fact i haven't heard from them in 2 months after they said they would get back to me. So i paid for the supplies and fixed the damage myself before it got worse. Because waiting for sears to do anything. Hell will freeze over first.
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Over Nailed Roof Shingles Shoddy Installation
Posted by Lbrunelle51 on 12/28/2012
SPRING HILL, FLORIDA -- Sears home services salesmen misleads you in their roof sales presentation. contract is done on a cd for your computer. mine malfuctioned making it unable for you to read your contract. also making it to late to cancel in 3 days notice. now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. mfg. only guarantees you a good roof shingle. if installed not to mfg. specs. like mine an most likely all roofs. mfg. voids their product warranty. salesmen does not tell you that.

my roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. managed to contact a state senator about my problem. only after that did Sears respond. they had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. also did the same the second time. pictures of shingle nailing. sheathing drip edge ridge vents also video. pictures don't lie. new contractor for second reshingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time. if not worse. passed code inspection. they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmenship code is immune from prosecution. .both contractors did damage to my ceilings. both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses. i have video of them coming out of attic. in my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. spec. SEARS you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the SEARS
     
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Posted by ok4now on 2012-12-29:
When spending big bucks on a home improvement repair/upgrade I would never consider using a box store. They all use subcontractors which could be hit or miss. You don't know what you're getting. I do my own research, check the BBB, read reviews on Angie's List, ask neighbors etc. Then I get multiple estimates before making a decision. This can be time consuming but well worth it to ensure you are getting the best contractor and price.
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Sears Home Services Roofing Fl.
Posted by Lbrunelle51 on 08/10/2012
TAMPA, FLORIDA --

Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned making it unable for you to read your contract. Also making it to late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. Only guarantees you a good roof shingle. If installed not to mfg. Specs. Like mine an most likely all roofs. Mfg. Voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did sears respond. They had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. Also did the same the second time. Pictures of shingle nailing. Sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. Roof is installed just as bad as first time. If not worse. Passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship code is immune from prosecution. .Both contractors did damage to my ceilings. Both say it was not their men. Contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. Spec. Sears you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the sears

     
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Sears Salesmen an Management an Sub Contractors
Posted by Lbrunelle51 on 08/08/2012
SPRING HILL, FLORIDA --

Set the record straight!

...
Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned making it unable for you to read your contract. Also making it to late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. Only guarantees you a good roof shingle. If installed not to mfg. Specs. Like mine an most likely all roofs. Mfg. Voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did sears respond. They had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. Also did the same the second time. Pictures of shingle nailing. Sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. Roof is installed just as bad as first time. If not worse. Passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship code is immune from prosecution. .Both contractors did damage to my ceilings. Both say it was not their men. Contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. Spec. Sears you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the sears
     
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Posted by SearsCare on 2012-08-10:
My name is Tony and I am with the Sears Social Media Escalations team at the executive office. I am truly sorry to hear about all of the trouble that you have had with getting your roof done. We can certainly understand your frustration with this being done improperly as well as having damage left behind.
As a valued Sears’ customer, we would appreciate the opportunity to speak with you further and work on your behalf to get this issue resolved to your satisfaction.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (samilyayev) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
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Sears Roofing
Posted by Sideshowsteve1 on 02/05/2012
ATTLEBORO, MASSACHUSETTS -- Sears roofing advertises roofing estimates at a savings of 500 dollars. They run there commercial 100s of times a day. In reality I had some people come over and look at my roof. They were higher by 1200 dollars than the previous contractors I had met. The commercial is a scam.

they are trying to get the old school folks to commit to their high price. Sears was a trusted company back in the 70s, people liked them. They now have become greedy and pray on the elderly. They had told my neighbor about 1/2 mile down from me that it would cost 6200 dollars for a new roof. When I had gone over to see the roof we found it had been done 3 years earlier and didn't even have to be done. I can't believe Sears has stooped down this low.
     
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Posted by Venice09 on 2012-02-05:
All chain stores are higher in price for home improvements. When we replaced our roof, we got a lot of estimates, and the best prices were from local contractors. We use local businesses for all home improvements and repairs. They are more reliable and offer personalized customer service.
Posted by tnchuck100 on 2012-02-05:
BELIEVE IT! It is a fact with MANY complaints to support it. Just read the myriad of complaints on this site alone.

Congratulations for not becoming one of their victims.

Four Sears complaints on the front page! That's got to be a record!
Posted by trmn8r on 2012-02-05:
To my way of thinking, which isn't scientific, putting a middleperson between you and the the contractor will generally raise the cost. Unless Sears has its own roofers, I would not use them.

The question arises of how to choose a roofing contractor. Word of mouth is the old fashioned way. I believe Angie's List fits this niche online these days. Choosing the right one is important, and if you learn of multiple reputable ones obtaining multiple quotes is always wise.
Posted by Old Timer on 2012-02-05:
Sears last market segment are the older Baby Boomer crowd. As that crowd thins Sears is in a world of deep you know what. Our Grandkids have no clue who Sears even is. If there are 100 stores at a mall, Sears would be the last one they would walk into.

Sears, you can only rip off the Baby Boomers and their parents for so long, then its so long to Sears.
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