Sears Roofing

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Botched Roofing by Sears Home Services
Posted by on
See what Sears did to me

http://www.youtube.com/watch?v=WpBJYlTPIsY

In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa.

The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine.

This summer I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.

Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed is done incorrectly, causing excessive heat buildup in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me.

Since then, all I get is runaround, excuses, gobbledegook and outright lies from the local Sears Installation Manager in Ottawa and from Sears Customer Service.

Be warned. If you need any work done, find another contractor than Sears.
     
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Over Nailed Roof Shingles Shoddy Installation
Posted by on
Rating: 1/51
SPRING HILL, FLORIDA -- Sears home services salesmen misleads you in their roof sales presentation. contract is done on a cd for your computer. mine malfuctioned making it unable for you to read your contract. also making it to late to cancel in 3 days notice. now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. mfg. only guarantees you a good roof shingle. if installed not to mfg. specs. like mine an most likely all roofs. mfg. voids their product warranty. salesmen does not tell you that.

my roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. managed to contact a state senator about my problem. only after that did Sears respond. they had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. also did the same the second time. pictures of shingle nailing. sheathing drip edge ridge vents also video. pictures don't lie. new contractor for second reshingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time. if not worse. passed code inspection. they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmenship code is immune from prosecution. .both contractors did damage to my ceilings. both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. in my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. spec. SEARS you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the SEARS
     
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Sears Salesmen an Management an Sub Contractors
Posted by on
Rating: 1/51
SPRING HILL, FLORIDA --

Set the record straight!

...
Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned making it unable for you to read your contract. Also making it to late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. Only guarantees you a good roof shingle. If installed not to mfg. Specs. Like mine an most likely all roofs. Mfg. Voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. Also did the same the second time. Pictures of shingle nailing. Sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. Roof is installed just as bad as first time. If not worse. Passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship code is immune from prosecution. .Both contractors did damage to my ceilings. Both say it was not their men. Contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. Spec. Sears you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the Sears
     
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Sears Home Services, formerly Home Central Canada
Posted by on
OTTAWA, ONTARIO -- Sears Home Services, formerly Sears Home Central, botched roofing specialists, is their new name. The same crowd who botched up my roofing, with the same lousy attitude. Sears can change the name but until they improve their performance and make good on the mess they made at my home, I still see Sears as a bunch of crooks.

http://www.youtube.com/watch?v=EeUdIy31Bzs

Here is the original video which shows what Sears did to me:

http://www.youtube.com/watch?v=WpBJYlTPIsY

and the update to that one:

http://www.youtube.com/watch?v=wawPUUCukfc
     
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Sears Home Services Roofing Fl.
Posted by on
Rating: 1/51
TAMPA, FLORIDA --

Sears home services salesmen misleads you in their roof sales presentation. Contract is done on a cd for your computer. Mine malfunctioned making it unable for you to read your contract. Also making it to late to cancel in 3 days notice. Now you are in a binding contract. Sears did not mention fine print in their contract or fine print of manufactures material being used. Mfg. Only guarantees you a good roof shingle. If installed not to mfg. Specs. Like mine an most likely all roofs. Mfg. Voids their product warranty. Salesmen does not tell you that.

My roof was installed by their sub contractor an failed county code inspection 3 times. Sears management ignored me on installation issues after multiple phone calls. Managed to contact a state senator about my problem. Only after that did Sears respond. They had to remove a brand new shingled roof do to improper installation. I documented the complete installation of the roof. Also did the same the second time. Pictures of shingle nailing. Sheathing drip edge ridge vents also video. Pictures don't lie. New contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. Roof is installed just as bad as first time. If not worse. Passed code inspection. They are unable to see how shingles are nailed after the sun beats on them. Code does not care about shoddy workmanship code is immune from prosecution. .Both contractors did damage to my ceilings. Both say it was not their men. Contractor says men were not in attic they were in there to remove nails that miss trusses. I have video of them coming out of attic. In my opinion how can you trust a company that hires contractors that lies an are unable to install a roof to code an mfg. Spec. Sears you are the most shameful misleading co. Florida residents if you have to have a roof done avoid the Sears
     
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Sears Roofing
Posted by on
Rating: 1/51
ATTLEBORO, MASSACHUSETTS -- Sears roofing advertises roofing estimates at a savings of 500 dollars. They run there commercial 100s of times a day. In reality I had some people come over and look at my roof. They were higher by 1200 dollars than the previous contractors I had met. The commercial is a scam.

they are trying to get the old school folks to commit to their high price. Sears was a trusted company back in the 70s, people liked them. They now have become greedy and pray on the elderly. They had told my neighbor about 1/2 mile down from me that it would cost 6200 dollars for a new roof. When I had gone over to see the roof we found it had been done 3 years earlier and didn't even have to be done. I can't believe Sears has stooped down this low.
     
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Sears Roofing
Posted by on
CONCORD, CALIFORNIA -- Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!? Sears on warranties for workmanship is 1 year not 30. If you have problems then the customer must deal with the product line, not Sears.
Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

Follow-up I just had a roofer out to my house from diamond certified and was told the tiles are all defective...the whole roof!!!
     
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Sears Home Improvement Poor Customer Service
Posted by on
RICHMOND, VIRGINIA -- My wife and I recently purchased a roof from Sears. We were impressed with the sales representative (Derek) out of the Richmond VA office. He sold us on the Sears brand and reputation including quality contractors, professionalism and craftsmanship.

We scheduled for delivery and installation. They were to deliver the materials on Wednesday and install the roof on Saturday. We had some winter weather before and during the Wednesday delivery date so we did not mind that the product was not delivered. However the Saturday installation date came and went without the contractor showing up or calling. This is a problem.

Monday morning at 7:30am a crew shows up asking in broken English if this was the right home. I then asked for the phone number to the contractor and expressed my concern that the temperature was not right for a proper installation. The contractor then asked me "DO YOU WANT IT OR NOT"

I informed him that he is the expert and we expect it to be done right. Soon afterwards his crew started packing up their gear and I asked if they were leaving for the day. I then called the contractor and he said he would reschedule on a better weather day.

We then called dispatch to inform them of this activity and the unprofessional way the contractor handled my inquiry. We then schedule and new date for installation and we demanded and different contractor.

Being fair the second contractor was excellent and did an outstanding job.

We then contacted the sales department to schedule for final payment. The salesman (Derek) came out and expressed his apologies for the unprofessional actions. I advise that the missed appointment should have a value to them as it does for us. We came to an ageement for a ballpark figure and he promised to call back in two days to confirm our request.

8 days and many phone calls later they finally responded and confirmed our compensation for the mistreatment and missed appointments.

Never in my life have I experienced such unprofessional service on any level.

Do not buy from Sears Home Improvement without being informed.
     
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Sears department store roofing
Posted by on
CONCORD, CA -- 10/16/2010
DON'T BUY A ROOF FROM SEARS!!!!!!!!

Just wanted to let people know to be very careful when doing business with Sears Department Store if you decide to purchase a major item and receive a warranty. Don't let what is happening to me happen to you. I purchased a 12,000 dollar roof from Sears and received a 30 year warranty form them. Twelve years later parts of the roofing material are splitting. Spoke with Sears and they informed me we get a lot of rain, wind and movement of earth out here which affect the roof!!! If that isn't enough they told me I needed to go up on the roof the first year to see how it was fairing!? Sears on warranties for workmanship is 1 year not 30. If you have problems then the customer must deal with the product line, not Sears.
Of course the only reason I paid a higher price to have the roof installed by Sears was because I assumed the 30 year warranty meant that Sears would stand behind their product(s). Assuredly Sears would deal with the supplier of goods and take care of their warranty. Well, live and learn. Nope, basically you get a hang up call and the company line that there is nothing they can do for me.

I'm just advising everyone to be careful when doing business with Sears because they are not upfront with the customer and have false advertising techniques. Their warranty means absolutely nothing. Please send this notice to your friends so others won't be taken by misconceptions that we believe a warranty actually means something and a business stands behind the products they use.

An update on dealing with Sears. Their blue ribbon panel which has done absolutely nothing for me just called today. Since I was not home to answer the phone they informed me that since I was not available to answer their phone call today they were closing the case (file ) on me because I wasn't there to pick-up. Honestly, that was what was said, I saved the voicemail!! Each time prior when they have called I have been home to connect with them verbally. Do note....they haven't done anything for me. Isn't that the weirdest call...I kept the phone message.

If anyone has any suggestions on other sites that I can inform people about Sears or suggestions on how to deal with this disreputable company please advise me.

Andrea


     
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Roof Shingles Installed by Sears
Posted by on
25-year shingles installed 7 years ago by Sears Home Central In Ottawa ON are now cooked, curling, breaking and leaking. I get huge ice dams causing water to back up and drip inside. Cause: Sears' own representative informed me in July 09 that the ventilation they installed is done incorrectly, causing excessive heat buildup in attic, and it is their responsibility.

Since early July I have asked Sears to fix it. All I get is runaround, excuses, gobbledegook and outright lies from the local Sears installation manager. It is now late November and winter coming on. Of course, they can't do the necessary repairs while there is snow on the roof.

Be warned. If you need any work done, find another contractor than Sears.
     
Replies
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