I would like to tell everyone about Sears windows. DON'T BUY ANYTHING FROM SEARS. We purchased windows for our house after a tornado in 1985 from Sears and had a LIFETIME WARRANTY. THESE windows are thermo pane type with dual panes of glass. After only a year the windows developed an air leak which resulted in condensation and dirt getting in window. We called Sears and a representative came out took a look and order the new panes and had them installed.
No problem, then a few years afterwards at least 5-6 windows had the same problem. By then Sears had turned over the windows to great lakes construction, they referred us to them and were told that the windows didn't have a lifetime warranty. That the most they would do was supply glass and we would have to have someone install the glass.
Mom for the last 4 yrs. have been on the phone at least every week until she passed away. And Sears told us to get a hold of great lakes because windows did have lifetime warranty. We showed the paper work that says "LIFETIME WARRANTY" sO me and Dad have decided to just go get windows from Home Depot or Lowes or somewhere else, anywhere but Sears. They don't stand behind anything anymore. They treat their customers like dirt and wonder why they are going bankrupt.
MT. SHASTA, CALIFORNIA -- In 2012 I had all of the windows in my house replaced. I was told that all of the window dressings would be taken down and put back up after they were done. Did not happen! I was told all of the trash from the project would be picked up and disposed of. Did not happen, I had to go around and pick up all of their metal clippings. I was told I would be contacted to make sure that the job was completed and I was happy. Again, this did not happen.
When they put in the Windows. I told him I wasn't real happy with the metal stripping around the Windows and the sharp edges would come up and catch on things, so they gave me a couple of tubes of their cocking and said if it happened I could just put some cocking on it. A few months later I was looking at the neighbor's house and all of their corners had been cut on a 45° angle making very nice, clean, secure corners. I told Sears home Pro salesperson that I was not happy And he just ignored me. I tried a number of times to contact the phone numbers and email address that I received, which ignored most of the time.
I was not told that I only had one year to complain about the installation and after that I would have to pay to have them come up and repair anything that they did not do correctly. Extremely disappointed with this so-called lifetime guarantee. Throughout the winter. I had trouble with closing the window, but after it was closed and locked. I had forgotten about the problem. The next summer when I opened the windows. I did not notice that the Windows were Installed Crooked and it wasn't until the next winter, when my son was closing the windows that I noticed the window was crooked, and that was why it did not lock closed easily like the rest of the Windows.
When I contacted your company. I was told that it was too bad I would have to pay to have them come up and repair the window that they did not install correctly. This winter I am noticing the plastic strips around the Windows no longer seal tightly against the window and cold air is rushing through. When I press the stripping back to the window I can notice the whole window moving because it is not secured in place.
My last complaint is I have lost a great deal of my window view approximately 3 inches on each side, and now that I have taken down my curtains, it is extremely obvious how much of my window space I have lost. I purchased the window from Sears because I thought Sears had such a great reputation for quality and warranty.
I am not impressed with the service that I have received.
DENVER, COLORADO -- Over 2 weeks ago I had one of my slider doors shatter. I was working in the garden, my husband was in the shower and the kids were watching a movie. I didn't hear anything until my husband came outside and asked me what happened. The outside pane of the door completely shattered. So we find the paperwork, call the 800 numbers for repair. I'm told I need to pay the $100 just to have someone come out and look at the window. So I ended up getting a call the next day from the guy who was going to come out and look at it and he told me he didn't need to come and look at it and that he ordered the replacement glass and figured 7-10 days, maybe 2 weeks.
So I called him yesterday and he was really nice and called me back, said it was due in that day but the window truck comes in on Tuesdays so someone will call me to schedule the replacement. Meanwhile I have never received any calls back looking for updates with ** at Sears who I was told I needed to work through. So I called and got someone new this time and she was very rude. You'd think she could at least say "I'll check on the glass and see if it's there" but NOPE she told me the computer says it isn't there so they won't schedule it until after its in.
She couldn't tell me how long it would be to get in the schedule once it was in either. So here I am over 2 weeks later I have a door that isn't usable. I have glass all over the place, I'm finding bits of glass everywhere now, we taped it up as best as possible. I'm super frustrated I bought windows with Sears. They were over priced for similar or better quality from other suppliers. I wish this door was with the other company we bought the rest of the windows for our house with because at least they were LOCAL and could really answer questions when you needed a real answer not another push off. I have to say that ** has been helpful and I appreciate it because when I first called in they were more concerned I was OK paying $100 to have someone LOOK at the window then they were about trying to get me a replacement.
MIAMI, FLORIDA -- I created ** to share with former and potential customers of Sears Home Improvement Products what I have witnessed as a former employee and create a place for others to share their home project experiences by Sears. I have witnessed hundreds, possibly thousands, of home improvement projects completed without proper permitting or the use of licensed contractors. This is a serious concern and should not be taken lightly. Please take the time to browse this site and learn more. The safety of your home and family could be at risk.
During my 5+ years at a Sears in Florida, I worked with a lot of customers who needed help and didn't get it. Many customers who never asked for help were taken advantage of. Year after year, corporate greed grew. Management had bonus structures based on profitability so it was all about making money - as much money as possible - and that meant lowering as much cost as possible even if it meant sacrificing quality.
I did not like this, however, I was not in a position of authority to help these customers or correct issues, so I parted ways with the company in 2010. Now that I am no longer employed there, I want to use this site to help those people. It's never too late to educate. This site is my outlet. Please share this information with your family and friends or anyone you know that had work done by Sears.
BLOOMINGDALE, ILLINOIS -- Well, it appears that treadmills are not just for hampsters! I filed bankrupt in 2004 because of a really bad employment situation. In 2006 I was forced into early retirement to care for my ailing mom after a spotty work record between 2004-2006 [please know all that the Big 5-0 does have a tragic effect on one's otherwise gainful employment possibilities].
I never lost sight of my goal to turn my credit around because prior to my employment misfortune, I had excellent credit. Well, I started turning my credit around immediately and I won. The downside is I have no clothes and no pocket money and a car in need of many repairs. I needed things for mom's and my new apartment in November 2007 and while shopping in a Kmart store was lured into a long line to open a credit card account. Gee, I was approved for a Sears Kmart Solutions Mastercard! Trouble is now 4 years into this credit card relationship, I am more than tired of paying an APR of 29.99%.
This is a credit card account on which I have never been late paying. The average interest paid at year end is approximately $720 and the highest balance I have had is just under $2,500. The balance comes down so slow that you cannot see it move, literally. I make minimum payments due of $80 and only $20 of that amount applies to the balance.
I have written HSBC about this whom I believe is a victim of entirely too much of Sears' interference/influence (everybody knows you have to do it the "Sears" way if you want their business). I was told by HSBC that there was nothing they could do about my APR right now. So when?! It's been 4 years of on-time payments. HSBC is not bad at all; I have an HSBC Best Buy Reward Zone Mastercard and our relationship is superior... so it has to be Sears.
Trouble here is I have a PepBoys credit card issued by GE Money, and they must have gotten wind of my Sears 29.99% APR and are APR shadowing. Three years ago, they decided to charge the same APR up from 23%. So, I unhappily closed the account in December 2010 after a 4-year relationship.
Just recently, I happened to notice that GE has reopened the account without advice to me! They are showing credit available. I have to wonder if that is because GE sees something coming and does not want to drop the 29.99% APR! In any event, this is bad faith and underminding. I closed the Sears account also in 2010 because they would not support me in a merchant dispute, but the 29.99% APR remains!
Every month, I pray to become a rambo. All I need is "enough" to stop paying both these giants, apply grease paint beneath my eyes, and let them take me to court on judgments. I think I would be better off letting a "judge" decide if enough has been snatched out of my pocketbook. If I cannot achieve rambo status, this otherwise will be too intimidating of an attempt for me... and the giants already know it and are waiting for my next move.
OKLAHOMA CITY, OKLAHOMA -- In 2008 I purchased 5 windows for $5725. I was told that if a problem developed that they'd ship me a replacement at no charge if it was a removable part, which it is. The windows are two panes, gas filled. One developed a leak and is clouded between the two panes. They now request $100 to come out and look at the window and I have to drive from Okla. City to Tulsa to pick up the window. They refuse to ship it. When they installed the windows, their "helper" busted a window sill. He had a crow bar in one hand, a cell phone in the other. The older guy's son, so I let it go. Figure he had enough problems. Sears just isn't helpful after the sale.
KAUFMAN, TEXAS -- Sears promised me that these very expensive windows that I purchased came with a lifetime warranty, but they wouldn't let me see the warranty until after the purchase. That should have told me something, but I trusted Sears, and remember a time when you could. NO MORE. My windows do not have a lifetime warranty, and if anyone out there has been lied to by Sears, I think we should get together and file a nice class-action lawsuit.
Now one of my windows is broken: it will not close, and I can't even get them to tell me when they can come fix it. So if a burglar decides to break in, or if it starts raining and comes into my house, I guess that's just too bad for me.
I will never buy anything from Sears again. "Satisfaction guaranteed" is long gone.
I have been receiving estimates from replacement companies and am attempting to compare products. I have received one quote from Home Depot, one from THV that sells Thermal Line triple pane windows and two quotes from Sears. Home Depot and THV have both supplied me with written information about their windows, i.e. warranties. Both Home Depot and THV showed me models of windows that they are selling. In the past I have purchased windows from Sears without comparing price or quality under high pressure sales tactics and was not an informed consumer.
The current estimates I am getting are based on 4 double hung windows 35w x 43L and 1 window 35w x 35L and 1 slider window of 70w x 43L. The first price estimate from Sears came in a little over $5,000 for Low E^2/Argon Southern Climate WeatherBeater Max windows. Later, a Sears representative followed up to find why I did not purchase the windows. After a reading off a list a four questions, the representative determined that was price was the factor. He said Sears would send out another representative with substantially lower price. Though price was a factor, it was not the only factor.
My concern is the salesman did not seem willing to provide any guarantees in writing. I never receive an warranty on the first set of windows I purchased just a 3 year warranty on the installation on the contract I signed which I explained to the salesman. This salesman claimed that window seal failure was warranted for a lifetime and told me if I could find a warranty from a company the guarantees the window seal failure it that would be good window because it is rare for window seal failure to be warranted. I asked him to send a copy of the warranty from Sears that states that window seals are guaranteed. I never received it.
A second salesman came with a lower quote of about $4,000 but with line of windows called Sears limited with Low e^2/Argon with only difference of the windows being space 7/8" on the Weatherbeater Max verses 3/4" on the Sears Limited. No model window was shown. I was told the warranty on Sears Limited for glass breakage for twenty years, however he could not provide me anything in writing what the warranty covered during his visit.
In summary, it appears that Sears puts as little information as possible in writing to make in next to impossible to compare their products with their competition. It appears they expect a consumer to have blind faith to believe whatever their salesman promises is true. Noteworthy, on their contacts they note that any verbal agreements made by the salesman is non binding.
MISSOURI -- Six years ago I was high pressured into purchasing (9) windows at a cost of $8,000+ that was supposed to carry a lifetime warranty of which turned out to be a lifetime limited warranty. Each time you call a service guy, it cost you $100.00. and the only thing it really covers for the for ten years is if the gas leaks from between the panels. The frame is cover for twenty years but who ever heard of a frame being replaced that is not covered by insurance. Chalking is considered maintenance, and the hardware is inside the vinyl so you wouldn't know if it faulty or not. Just a big scam.
The salesman's made it sound like such a good investment. Oh the service and the quality. Yeah right. Don't let the smooth taste fool you. READ all paperwork before signing and don't be pressured by anyone. If you are going to lose the discount let it go. Basically it is a one year warranty just like the other guy.
I had one other window replaced by a Sears competitor for $189.00, they used the same method of replacing the window and that window was just as good as the Sears windows. There was no pressure or rush to sign the contract. And even though the warranty was for one year, at $189.00 I calculate you can buy about 5 windows for the price of one and if something goes wrong just replace it with new chalking, gas, and everything that came with your 8,000 dollar windows. I would recommend if you plan to spend top dollar for windows you use the money to pay for style such as Pella or Andersons. I feel that I have been ripped off by Sears.
TULSA, OKLAHOMA -- I would tell everyone before they call Sears to install new windows, that they have a tape recorder at their sales meeting. We spent 4 hours with the sales guy (we took notes) and agreed to 21 new windows at $18000. We were promised all sorts of things, which later on we found out to be not upheld. Basically, the installation crew damaged all 21 window sills/side walls, tracked glass and other debris all over the house, didn't cover any furniture, broke outside lights, didn't put things back when they were done, broke brick siding on the house, etc.
We are now faced with thousands of dollars to repair and replace and the contract says clearly, we are not responsible for "finish work". Be careful and at least tape the salesman so later on you can verify the tales you were told (no damage, everything will look like the windows have always been there, they will move everything and put it back, they will clean up after themselves, etc.)