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Replacement Window Estimates
Posted by LeeMan on 09/19/2007
I have been receiving estimates from replacement companies and am attempting to compare products. I have received one quote from Home Depot, one from THV that sells Thermal Line triple pane windows and two quotes from Sears. Home Depot and THV have both supplied me with written information about their windows, i.e. warranties. Both Home Depot and THV showed me models of windows that they are selling.

In the past I have purchased windows from Sears without comparing price or quality under high pressure sales tactics and was not an informed consumer.

The current estimates I am getting are based on 4 double hung windows 35w x 43L and 1 window 35w x 35L and 1 slider window of 70w x 43L. The first price estimate from Sears came in a little over $5,000 for Low E^2/Argon Southern Climate WeatherBeater Max windows. Later, a Sears representative followed up to find why I did not purchase the windows. After a reading off a list a four questions, the representative determined that was price was the factor. He said Sears would send out another representative with s substantially lower price. Though price was a factor, it was not the only factor.

My concern is the salesman did not seem willing to provide any guarantees in writing. I never receive an warranty on the first set of windows I purchased just a 3 year warranty on the installation on the contract I signed which I explained to the salesman. This salesman claimed that window seal failure was warranted for a lifetime and told me if I could find a warranty from a company the guarantees the window seal failure it that would be good window because it is rare for window seal failure to be warranted. I asked him to send a copy of the warranty from Sears that states that window seals are guaranteed. I never received it.

A second salesman came with a lower quote of about $4,000 but with line of windows called Sears limited with Low e^2/Argon with only difference of the windows being space 7/8" on the Weatherbeater Max verses 3/4" on the Sears Limited. No model window was shown. I was told the warranty on Sears Limited for glass breakage for twenty years, however he could not provide me anything in writing what the warranty covered during his visit.

In summary, it appears that Sears puts as little information as possible in writing to make in next to impossible to compare their products with their competition. It appears they expect a consumer to have blind faith to believe whatever their salesman promises is true. Noteworthy, on their contacts they note that any verbal agreements made by the salesman is non binding.

     
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Posted by Anonymous on 2007-09-19:
Good information.
I voted your review 'Very Helpful'.
Posted by DigitalCommando on 2007-09-19:
There were 3 fresh Army recruits waiting to be shipped off to Iraq. One recruit said to the others "I know it's going to get hot over there, so i'm gonna bring a solar powered fan" The second recruit say's "Yeah, I know, I'm going to bring a big block of ice" The third recruit was from arkansas and he said "I'm going to bring a car door!" A car door? Why would you wan't to bring a car door? The third recruit answers "Well, if it gets really hot, i'll just roll the window down!........ Seriously though, you should ask a few contractors in your area and see what windows they like/don't like as these are the guys who have had to deal with the problems, and their opinions won't be motivated by profit.
Posted by Anonymous on 2007-09-19:
DigitalCommando: lol
Posted by spiderman2 on 2007-09-20:
Since you have had previous bad experiences with Sears and are not happy with them now. I suggest you use someone else. I would also suggest that you contact local contractors or window installers instead of going through a box store.
Posted by Anonymous on 2007-09-20:
LeeMan, very good information that should be helpful to anyone thinking of buying new windows.

Thanks and very good review.
Posted by squeekie on 2007-09-20:
dude don't go through sears or home depot, lowes, ect to have contract work done. call the little guys directly ask your neighbors who they might suggest. those big companies make a killing off people like us. I has Home depot do an estimate on a our roof, 13 1/2 square, they quotes us about $4500 higher than a previous quote. do some homework and hirea local person. I bet it will get done better as they depend on word of mouth.
Posted by LeeMan on 2007-09-20:
Thanks for the feedback. I will be getting my next estimates from local contractors. I did not think the proposals were reasonable. I felt the salesman may have believed he had a easy sale at first from a potential repeat customer. However, when I stated some of my concerns regarding Sears prior sales practice, the salesman told me at one point I was wasting his time. However, I pointed out to him it was Sears who prompted a second quote. I was hoping for better this time around, but that was not to be.
Posted by squeekie on 2007-09-20:
LeeMan, you wasting his time was a guilt trip. Iwouldn't trust sears or home depot either. Id get up on my own roof and shingle it myself before id let one of their contractors touch my house. same goes for about any other repair. Im glad you will be looking into some little guys. ask around. see what you come up with. good luck!
Posted by Anonymous on 2007-09-20:
I wonder if we can get enough people together on this site and elsewhere , to stop shopping at sears. Maybe then we can get their attention. Money talks.
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
attn: customer service
Posted by squeekie on 2007-09-20:
I agree ninny you spend alot of money for poor service. I have seen so many complaints against sears lately. I rarely go there for much of anything anymore.
Posted by Anonymous on 2007-09-20:
Another Sears complaint.
Posted by geather-c on 2007-09-21:
going rate in my area eastern North Carolina is $250-$300 per window buy from home depot,lowes etc. yourself. pella brand seems to stand out try to find and independent contracter as sears does,but adds a markup so you pretty much pay them for little to nothing,be sure to get references and a written contract,warranty etc you watch court t.v don't you? if thy can't provide this run don't walk away.don't ever pay up front maybe pay for materials and labor when the job is done OH! if you pay by credit card(not debit) the credit card company offers protection ,but check first. the main point I'am getting at is COVER YOUR ASS and pay by check if you don't have a credit card with enough balance even if you have to take the person,company to the bank to cash your check.remember trust has to be earned..get info to let you know the person,people are who they say they are,contact local atthorities to see if they have a license and are bonded.hope this helps.
Posted by alwes on 2007-09-28:
Hey Thanks! I found this review sooo helpful.We just had a Sears rep come out and give us a quote last night and almost passed out when they gave us the price. We were tempted to sign because of the so called great warranty they were offering us but something told us to hold off. We have been talking about installing our own windows but are still at a loss on what window brands are good quality windows. Do you have any suggestions on quality brands? I live in Orange County, Ca. Any info. or suggestions you guys can share on installing your own will be of much help and greatly appreciated.
Posted by LeeMan on 2007-10-02:
Alwes,

Try JDPower website www.jdpower.com under the tab homes. It gives results of consumer satisfactions of various windows. Simonton windows were rated number 1 by builders. It is just a matter of finding a contractor that installs the brand of window you desire. Anderson and Certaintweed were among the top windows. In a small town in Kentucky my choices are more limited. The nearest dealer for my city is Nashville and I believe a town in Illinois for Simonton windows, but the difficult matter is finding a contractor that installs this brand. The contractors in our area usually have a preference of one brand. One factor is compare the thickness of the PCV and make sure it is 100% vinyl. Energy savings in replacement windows greatly overated. The average time to recoup your costs in energy savings can be over 10 years depending on how much you pay per window and cost per KWH even replacing single pane aluminum windows. There is window company in my town that "guarantee" you will recoup your costs in 8 years. However, there are so many loop holes in the warranty that they have actually "guaranteed" you nothing. The AAMA website can provide you manufacturer information on windows. I am purchasing new windows mainly for cosmetic reasons. I calculated the worst possible savings of energy costs per year of a $125 and it take 40 years to recoup my cost on $4,000 worth of windows. However, if you are planning to sale your house within a year, your payback typically would be much better.
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Windows salesman
Posted by Dejohn on 03/04/2005
EVERETT, WASHINGTON -- I just had a windows salesman over to give me a quote on replacing some windows in an apartment building I own (3/4/05). We live in one downstairs unit, and the other downstairs unit is currently vacant. The units above have identical windows to those below. The conversation starting going downhill almost immediatley when the salesman expressed great uncertainty that he would even be able to give me a (ballpark) quote because he couldn't measure those windows. After that he started asking me those seedy salesman questions like, "so, who's the decision maker in your marriage?". Lastly, he asked me if I had an HOUR AND A HALF to go over the window stuff after he measured everything. I told him that I didn't have an hour and a half to listen to his sales message. He then called his "supervisor" or something to tell them this, who then asked to be put on the phone with me. I reiterated to her that I didn't have time for such a sales presentation and only wanted a quote. So, she responded by cancelling the appointment. The guy left and I decided that I wouldn't ever do business with Sears again. This project would have been fairly large, so I'm blown away that they feel their sales speech is required in order to produce a quote. Additionally, I'm floored that their method is so inflexible that they can't honor their customer's request.
     
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Posted by you r stupid on 2005-03-05:
call home depot they install windows, and they do great work.
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Faulty Window Installation
Posted by Milliepat on 11/04/2004
ATLANTA, GEORGIA -- I purchased in 2001, on the Sears home improvement account two replacement windows for my den window. Sears handled the sales, the contract, window installation and window inspection. Three years after the installation, the wall began to show serious signs of moisture problems. The house literally became covered in serious mold and mildew. The walls under the windows and below the windows were black, the floor was rotten and the furniture beneath the windows was ruined by mold. Even the clothes and jewelry was green. At first, the problem looked like a basement leak. So, I consulted a basement waterproofing expert. He told me that I did not have a basement but a lower level and the basement did not have any leakage. The windows on the top floor was not sealed on the outside. After a long fight with Sears, the company agreed to pay me to restore the damages caused by the mold to the house. They however refused to pay for the damages caused to the contents. The fabric and paper contents were deemed too toxic and dangerous to use without specialized cleaning. Most of the items are too destroyed to clean. In addition there was considerable damages produced by the mold remediation and building project to the lawn and the wood floors. Sears agreed to pay a final settlement of $7500 on the contents replacement and repair. I did not sign a release for this settlement amount. Since 70% of the household was severly damaged, the amount of $7500 does not begin to pay for the repairs. cleaning and replacement. Presently, I am living from about two suitcases of clothes. My once green lawn was reduced to dirt and weed grown yard. The floors are so damaged I can not see the wood grain. Years of family keepsakes are damaged with mold. Most of the household is in a Public Storage space because the mold makes them to dangerous to touch without protective masks and clothing. Sears knows about the situation but they are standing firm, by refusing to provide sufficient monetary amounts to r!
eturn me to a whole and usable household. They are also demanding that I pay for the windows that ruined my house and household. I strongly suggest that anyone who reads this story to resist using Sears for any home remodeling projects.
Damage Resulting = House was deemed toxic, due to increased levels molds. I had to immediately leave the house until the house was cleaned of mold. Remained out of my house for 14 months, cost $6,000 (Sears paid living expenses for 12 months). Daily process of working between Sears, their insurance company Liberty Mutual and other professional interupted career, cost $35,000. Loss of lawn, cost $1200. Loss of floor, $1300. Loss laundry room that was in lower level, cost to replace, $4,000. Loss of furniture, cost to replace or restore, $23,000. Loss of clothes, cost to clean or replace $12,000. Loss of professional library and art $10,000. Loss of family keepsakes, no replacement cost, restoration possible, no estimate of cost. Additonal expenses, paid out of pocket, $8500.
     
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Posted by 1hung2lo on 2004-11-05:
Seems like you have a legitimate case here, give them a call and let them know about your situation. Good Luck.
Posted by AZJEM on 2004-11-06:
Have you considered seeking some legal help in the matter since you say Sears is standing firm?
Hopefully you do not suffer any health problems down the road. Good Luck to you.
Posted by Anonymous on 2005-01-14:
Shamer, is that the best you can do, going around calling everyone a 'road apple'? Jeez, why don't you come up with some new material.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
I've witnessed Sears take advantage of hundreds of people!
Posted by Searshomesucks on 05/25/2012
MIAMI, FLORIDA -- I created WWW.[snip].COM to share with former and potential customers of Sears Home Improvement Products what I have witnessed as a former employee and create a place for others to share their home project experiences by Sears.

I have witnessed hundreds, possibly thousands, of home improvement projects completed without proper permitting or the use of licensed contractors. This is a serious concern and should not be taken lightly. Please take the time to browse this site and learn more. The safety of your home and family could be at risk.

During my 5+ years at a Sears in Florida, I worked with a lot of customers who needed help and didn't get it. Many customers who never asked for help were taken advantage of. Year after year, corporate greed grew. Management had bonus structures based on profitability so it was all about making money - as much money as possible - and that meant lowering as much cost as possible even if it meant sacrificing quality. I did not like this, however, I was not in a position of authority to help these customers or correct issues, so I parted ways with the company in 2010. Now that I am no longer employed there, I want to use this site to help those people. It's never to late to educate. This site is my outlet.

Please share this information with your family and friends or anyone you know that had work done by Sears.

     
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Posted by trmn8r on 2012-05-26:
Solicitation isn't allowed here, but good luck with your site.
Posted by raven2010 on 2012-05-26:
There is actually some great educational info on contractors, permits etc on the OP's site
Posted by madconsumer on 2012-05-27:
very helpful!!
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StarStarEmpty StarEmpty StarEmpty Star
Replacement of Broken Window
Posted by Peggyo75 on 05/22/2012
DENVER, COLORADO -- Over 2 weeks ago I had one of my slider doors shatter. I was working in the garden, my husband was in the shower and the kids were watching a movie. I didn't hear anything until my husband came outside and asked me what happened. The outside pane of the door completely shattered. So we find the paperwork, call the 800 numbers for repair. I'm told I need to pay the $100 just to have someone come out and look at the window. So I ended up getting a call the next day from the guy who was going to come out and look at it and he told me he didn't need to come and look at it and that he ordered the replacement glass and figured 7-10 days, maybe 2 weeks.

So I called him yesterday and he was really nice and called me back, said it was due in that day but the window truck comes in on Tuesdays so someone will call me to schedule the replacement. Meanwhile I have never received any calls back looking for updates with Shayna at Sears who I was told I needed to work through. So I called and got someone new this time and she was very rude. You'd think she could at least say "I'll check on the glass and see if it's there" but NOPE she told me the computer says it isn't there so they won't schedule it until after it's in.

She couldn't tell me how long it would be to get in the schedule once it was in either. So here I am over 2 weeks later I have a door that isn't usable. I have glass all over the place, I'm finding bits of glass everywhere now, we taped it up as best as possible. I'm super frustrated I bought windows with Sears. They were over priced for similar or better quality from other suppliers. I wish this door was with the other company we bought the rest of the windows for our house with because at least they were LOCAL and could really answer questions when you needed a real answer not another push off. I have to say that Jason has been helpful and I appreciate it because when I first called in they were more concerned I was OK paying $100 to have someone LOOK at the window then they were about trying to get me a replacement.
     
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Posted by tnchuck100 on 2012-05-22:
More of the same customer frustration distributed by Sears. From all appearances they do this to provide jobs for those who work in Sears Social Media Support. Not that they seem to provide much real help as few have ever returned here to report actually being helped.

But if they do chime in give them a shot and come back and tell us how it went. Good luck.
Posted by trmn8r on 2012-05-22:
It sounds like the wheels are in motion, and there is a delay. As you say, if you had worked through a local company the response may be faster.

I can understand that without the window in stock, they can't schedule an appointment. I hope this is fixed soon for you.
Posted by peggyo75 on 2012-05-24:
Update - after more phone calls without any calls back I called the technician yesterday, he said he'd check the part and call me back, he did not call me back. So today I gave up asking for Shayna and got a new person, Amber, she actualy looked into it and called me back. Talked to Jason - he called the supplier and they "accidentally" cancelled my order but they put a rush on it and I'll have a replacement next week. I told them they already told me about the rush part and that didn't happen and I was already told that the part was in and on it's way so what happened to that one? I logged a complaint with the BBB and Sears today. I've left 6 VM's to Shayna without 1 call back, and got the most insane run around this morning trying to get to a different person who could help me. I have kids and a dog and bits of broken glass in my house, the track, my yard, the tape job can only hold for so long you know?
Posted by SearsCare on 2012-05-28:
Dear peggyo75,

My name is Stephanie L. and I am with the Sears Social Media Escalations team. We would like to apologize for the delay in getting your slide door repaired. We understand how frustrating it can be not getting the proper status on your replacement. We would especially like to apologize for the negative customer service you have received. We rely on our agents to build customer relationships and it seems this did not happen. We would like to contact you and further discuss your issue and to also go over the options we have to offer in order to see this is resolved. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the sliding door glass repair was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “peggyo75,” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Posted by madconsumer on 2012-05-28:
thank you SearsCare for assisting with consumer issues on our site.
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Ever feel like you're locked in a room with no way out -- unless you break the window?
Posted by Sandrae on 01/12/2012
BLOOMINGDALE, ILLINOIS -- Well, it appears that treadmills are not just for hampsters! I filed bankrupt in 2004 because of a really bad employment situation. In 2006 I was forced into early retirement to care for my ailing mom after a spotty work record between 2004-2006 [please know all that the Big 5-0 does have a tragic effect on one's otherwise gainful employment possibilities].

I never lost sight of my goal to turn my credit around because prior to my employment misfortune, I had excellent credit. Well, I started turning my credit around immediately and I won. The downside is I have no clothes and no pocket money and a car in need of many repairs. I needed things for mom's and my new apartment in November 2007 and while shopping in a Kmart store was lured into a long line to open a credit card account. Gee, I was approved for a Sears Kmart Solutions Mastercard! Trouble is now 4 years into this credit card relationship, I am more than tired of paying an APR of 29.99%. This is a credit card account on which I have never been late paying. The average interest paid at year end is approximately $720 and the highest balance I have had is just under $2,500. The balance comes down so slow that you cannot see it move, literally. I make minimum payments due of $80 and only $20 of that amount applies to the balance.

I have written HSBC about this whom I believe is a victim of entirely too much of Sears' interference/influence (everybody knows you have to do it the "Sears" way if you want their business). I was told by HSBC that there was nothing they could do about my APR right now. So when?! It's been 4 years of on-time payments. HSBC is not bad at all; I have an HSBC Best Buy Reward Zone Mastercard and our relationship is superior... so it has to be Sears.

Trouble here is I have a PepBoys credit card issued by GE Money, and they must have gotten wind of my Sears 29.99% APR and are APR shadowing. Three years ago, they decided to charge the same APR up from 23%. So, I unhappily closed the account in December 2010 after a 4-year relationship. Just recently, I happened to notice that GE has reopened the account without advice to me! They are showing credit available. I have to wonder if that is because GE sees something coming and does not want to drop the 29.99% APR! In any event, this is bad faith and underminding. I closed the Sears account also in 2010 because they would not support me in a merchant dispute, but the 29.99% APR remains!

Every month, I pray to become a rambo. All I need is "enough" to stop paying both these giants, apply grease paint beneath my eyes, and let them take me to court on judgments. I think I would be better off letting a "judge" decide if enough has been snatched out of my pocketbook. If I cannot achieve rambo status, this otherwise will be too intimidating of an attempt for me... and the giants already know it and are waiting for my next move.
     
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Posted by clutzycook on 2012-01-12:
Congrats on rebuilding your credit. It would be nice of they would cut your rate, but I don't believe they're under obligation to do so. Their card, their rules. It's what you agreed to when you signed up.
Posted by GenuineNerd on 2012-01-12:
If you can afford to make higher than the minimum payment, your balance will go down faster. 29% is high for a credit card. You may want to consider applying for a lower-interest credit card, then arrange to transfer the balance from the higher-interest cards to it-this will lower your bills as well. However, you'd have to cut the high-interest card if you get approved for the lower-interest card. Check with your bank or a credit union-they could help you get approved for a cheaper card.
Posted by trmn8r on 2012-01-12:
It's great that you rebuilt your credit, but along that road you got on the credit card detour.

I've never paid a penny of interest, because I've paid the card off every month. In the old days, interest rates on money markets, etc were high (12%) and I don't remember what credit rates were. Today, interest rates are near 0 to lend your money, but astronomical to borrow from a credit card bank.

I look at it this way - a credit card should have a rate not more than 3-4% more than mortgages. A 10% rate is very high, and I wouldn't borrow at that rate unless I was desperate.

Nobody said you could not pay more than the minimum. Today, the CC statement includes a chart that shows different times to pay off based on the payment amount.

Using a credit card is great for building credit - that is why I got my first one. But CC interest is usually usury.
Posted by At Your Service on 2012-01-13:
Don't flake out on the balance. That will only ruin all you've worked for. Cut the dang card and do what you need to to get it paid off.
Posted by CowboyFan on 2012-01-13:
If you are in a hole, the first step is stop digging. Don't use the card, and pay more than the minimum. At the rate you are paying, at $20.00 per month to principle, it will take 6 to 8 years to pay off $2,500.00.
Posted by sandrae on 2012-01-21:
Just thought I would tell all that I decided to take my concerns to the new federal agency recently put into place for consumer protection, the Consumer Financial Protection Bureau. Gee, after I hit the "submit" button to transmit my complaint, I suddenly felt as if I had run to my big brother and grabbed/hugged his leg. We will see. SandraE
Posted by trmn8r on 2012-01-21:
OK, and are you also going to start doing things like reducing CC use and paying more than the minimum? You need to grab the bull by the horns and do your own part to get this under control.

You opened these cards and let the balance build up. While you may be able to find where one or more CC banks changed a rate more than they should have, the ultimate solution is to pay down the debt. Reason being - all credit cards carry excessive rates. A credit card is one of the worst loans out there.
Posted by sandrae on 2012-01-21:
trmn8r 1/21/2012: Beautiful dog pic! (You sound like my brother who can find nothing but fault with me.) Please know that I accept all constructive advice, but I am not in a position to pull out of using my CCs. I am a senior on a fixed SSA pension who made the decision to take an early retirement so that I could care for my now 92-year-old-mother with dementia and two previously fractured hips. It takes a lot to run a household and to maintain and keep a 10-year old car dependable; I am the head of our household and responsible for many things. Rent is a big factor also. So, sometimes it sounds ideal to strive to become someone independent of credit, but I know... even during the time I was a single mother trying to make a good life for my daughter... the most desirable alternatives may just not be there for me. ANYWAY, my discussion is about a highly questionable APR placed over my head for entirely too long. I like to believe I am logical and am of the impression that there is more to this 29.99% ($720/year) APR than meets the eye. Stay tuned. In the days to come, I may be able to share some shocking information with you. No creditor remains adamant over levying a penalty APR on a cardholder for 4 years straight -- a cardholder who has paid on time every month for 4 years. And to continue that penalty APR on a closed account is highly questionable (I closed the account as of January 11, 2011). Let's see what the Consumer Financial Protection Bureau makes of it.
Posted by At Your Service on 2012-01-21:
I sure wish the best for you Sandrae. I can sure appreciate running up the debt on the credit cards in order to make ends meet, but I'd suggest not using the credit lines. Ultimately you need to get that balance paid down and off. I'd be interested to know if there is any such law which does not allow them to charge the higher rate. Other than that, all I can think of is trying to negotiate better terms directly.
Posted by trmn8r on 2012-01-21:
Thanks for the compliment on the dog - she is a lot more attractive than I am.

I know about quitting to take care of an elderly parent with broken hips, pelvis and dementia - I did it with/for my mom. I admire your devotion and sacrifice.

From your original complaint, you built up this credit card debt after quitting to take care of your mom. I'm sorry if I sound critical - I'm trying as I always do to get to the root of the problem. As I implied, using a credit card as a long term loan is unwise fiscal policy, regardless of the rate. Unfortunately, the credit card banks have found ways (eg rewards programs) to lure people into thinking carrying credit card balances and paying high interest charges is acceptable.

I wish you the best with your mom, and if you are being treated unfairly as far as rates that it is corrected.
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Replacement Windows
Posted by KJean192112 on 01/03/2012
OKLAHOMA CITY, OKLAHOMA -- In 2008 I purchased 5 windows for $5725. I was told that if a problem developed that they'd ship me a replacement at no charge if it was a removable part, which it is. The windows are two panes, gas filled. One developed a leak and is clouded between the two panes. They now request $100 to come out and look at the window and I have to drive from Okla. City to Tulsa to pick up the window. They refuse to ship it. When they installed the windows, their "helper" busted a window sill. He had a crow bar in one hand, a cell phone in the other. The older guy's son, so I let it go. Figure he had enough problems. Sears just isn't helpful after the sale.
     
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Posted by SearsCare on 2012-01-04:
Dear KJean192112,

I'm sorry to hear that we missed your expectations with regards to your repair. After reading your post, I can certainly understand why you would be posting a review here. My name is Robert with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist in getting any concerns you have with Sears resolved as well as make sure your repair is completed to your satisfaction. Please email smsupport@searshc.com with your contact information and a case manager will be assigned to contact you. Please be sure to include your screen name (KJean192112) so that we can reference your case. Again, I apologize for the trouble but we do appreciate any opportunity to help.



Thank you,



Robert B.

Social Media Moderator

Sears Social Media Support

Posted by idontthinkso on 2012-01-04:
Sears closed it's doors long ago. The entities that hold title to the name have no intention of upholding the policies and integrity that the brand name was synonymous with.
Posted by KJean192112 on 2012-01-08:
smsupport@searshc.com just brings up more complaint posts, but no Sears office. Fortunately we got our vinyl siding and storm door somewhere else that was more local.
Posted by Ozzy on 2012-03-06:
This is a concern after meeting with a Sear rep for windows that customers have to come to this site before they can get someone to try to solve their issues with their window unsatisfied purchase. :-( Sorry Sears.
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Sears Sucks
Posted by 1madashelllady on 06/03/2011
MISSOURI -- Six years ago I was high pressured into purchasing(9) windows at a cost of $8,000+ that was supposed to carry a lifetime warranty of which turned out to be a lifetime limited warranty. Each time you call a service guy, it cost you $100.00. and the only thing it really covers for the for ten years is if the gas leaks from between the panels. The frame is cover for twenty years but who ever heard of a frame being replaced that is not covered by insurance. Chalking is considered maintenance, and the hardware is inside the vinyl so you wouldn't know if it faulty or not. Just a big scam.

The salesman's made it sound like such a good investment. Oh the service and the quality. Yeah right. Don't let the smooth taste fool you. READ all paperwork before signing and don't be pressured by anyone. If you are going to loss the discount let it go. Basically it is a one year warranty just like the other guy.

I had one other window replaced by a Sears competitor for $ 189.00, they used the same method of replacing the window and that window was just as good as the Sears windows. There was no pressure or rush to sign the contract. and even though the warranty was for one year, at $189.00 I calculate you can by about 5 windows for the price of one and if something goes wrong just replace it with new chalking, gas, and everything that came with your 8,000 dollar windows.

I wold recommend if you plan to spend top dollar for windows you use the money to pay for style such as Pella or Andersons. I feel that I have been ripped off by Sears.


     
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Posted by Jay on 2011-06-03:
WOW! Sears has hit an all time high. Or should I say LOW? 5 complaints on the FRONT page of my3cents! That has got to be a record for one company!

That ,many people CAN'T be wrong. Sears is NOT a place where you should be spending money.
Posted by imp3400 on 2013-03-21:
I totally agree we had the windows purchased through sears with lifetime warranty and we had the leak between the pains. We also paid $10,000 for 15 windows. And it took us 20 yrs. to get them to replace 6 of them. They were so bad you couldn't see out of them the condensation was so bad.
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Sears vinyl replacement windows
Posted by Impala3400 on 11/28/2010
condensation between panes cannot be cleaned
condensation between panes cannot be cleaned
I would like to tell everyone about Sears windows. DON'T BUY ANYTHING FROM SEARS. We purchased windows for our house after a tornado in 1985 from Sears and had a LIFETIME WARRANTY. THESE windows are thermo pane type with dual panes of glass. After only a year the windows developed an air leak which resulted in condensation and dirt getting in window. We called Sears and a representative came out took a look and order the new panes and had them installed. No probelem, then a few years after wards at least 5-6 windows had the same problem. By then Sears had turned over the windows to great lakes construction, they referred us to them and were told that the windows didn't have a lifetime warranty. that the most they would do was supply glass and we would have to have someone install the glass. Mom for the last 4 yrs. have been on the phone at least every week up until she passed away. And Sears told us to get ahold of great lakes because windows did have lifetime warranty. We showed the paper work that says "LIFETIME WARRANTY" sO me and Dad have decided to just go get windows from Home Depot or Lowes or somewhere else, anywhere but Sears. They don't stand behind anything anymore. They treat their customers like dirt and wonder why they are going bankrupt.
     
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Posted by Alain on 2010-11-29:
You might try dropping an e-mail to smsupport@searshc.com to see if they'll offer a possible solution, but being as the first installation was 25 years ago I doubt it.
Posted by SearsCare on 2010-11-29:
Dear impala3400,
My name is Marcus and I am part of the Sears Social Media Support Team, and I am very concerned about what I have read here concerning the issues you have accrued with your window warranty. I found your complaint on this web site and wanted to reach out to you on the behalf of Sears, to apologize for the customer experience that you have received thus far pertaining to your thermo pane windows. I also wanted to provide you assistance in getting this matter resolved for you; understanding the frustration that this has caused you. Sears stands behind its policies and if there was/is a life time warranty on the windows when you purchased them we are going to honor that. Please know that Sears does value you as a customer and we don’t want the customer experience that you received to hinder you from shopping at Sears in the future; please allow us to step in and bring closer to this situation. Sears Social Media Support Team is the single point of contact for all escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office at smsupport@searshc.com so you don’t have to continue to be impacted by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (impala3400) for reference to your issue and we do look forward to talking to you soon.

Thank you,
Marcus C.
Sears Social Media Support Team
Posted by impala3400 on 2011-02-23:
Marcus i just found your response and emailed you. copies of my paper work and letter stating lifetime warranty and such. I did have someone from your office by the name of Gerald F. He too seemed very interested. He got in touch with me by telephone a few days before Christmas. And I inadvertantly gave him the wrong number. There are two great lakes construction in phone book. And then I heard nothing. He sent me an email 1/23/2011 and said he was closing my file because he couldn't get in touch. Unless i replied to his email by 1/26/2011 He never tried again until the email on 1/23 2011. And by then i found some paper work with the information on lifetime warranty and correct phone number. and emailed him copies immediately and even emailed 3-4 times per day until 1/26/2011. It appears he just blew me off. But after being busy for the last month getting ready to remodel bathroom i found your response. I should have checked the add to my discussion, but didn't, so as a courtesy to your reply i have also emailed you with impala3400 in the reference. And i even sent you copies of the paperwork. I was starting to believe you guys were sincere and wanted to help and then get blew off.
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Window installation
Posted by Scooper7 on 02/24/2010
TULSA, OKLAHOMA -- I would tell everyone before they call Sears to install new windows, that they have a tape recorder at their sales meeting. We spent 4 hours with the sales guy (we took notes) and agreed to 21 new windows at $18000. We were promised all sorts of things, which later on we found out to be not upheld. Basically, the installation crew damaged all 21 window sills/side walls, tracked glass and other debris all over the house, didn't cover any furniture, broke outside lights, didn't put things back when they were done, broke brick siding on the house, etc. We are now faced with thousands of dollars to repair and replace and the contract says clearly, we are not responsible for "finish work". Be careful and at least tape the salesman so later on you can verify the tales you were told (no damage, everything will look like the windows have always been there, they will move everything and put it back, they will clean up after themselves, etc.)
     
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Posted by Venice09 on 2010-02-24:
You shouldn't have to tape anything. All the terms, conditions and representations should be in the contract. And you should make sure you are satisfied with the contract before the work begins. I don't know if a tape recording would even be admissible in court, but a written contract definitely would.
Posted by goduke on 2010-02-24:
The problem with using the tape recording is that it would be hard to prove whether the conversation took place before the contract (and is part of the negotiations), during the contract process (negotatiations or perhaps an oral modification of the contract), or after the contract was executed (perhaps indicating there was not a meeting of the minds).

Lost is absolutely right. If the consumer makes certain that all of the terms agreed to are in the contract, and there's nothing in there to which to parties did not agree, you don't need a tape recorder. You just need a camera.
Posted by Anonymous on 2010-02-24:
As long as you are taping your own conversation with someone else, it is admissible in court.
Posted by SearsCare on 2010-03-01:
To Scooper7,
First allow me to apologize for the delay in posting to this comment. My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’ve had this experience with our Home Improvement services. If this is accurate, then we are very concerned and would like to look into this further on your behalf. If we have damaged your home, there should have been a claim filed with our insurance company or repaired by our Home Improvement teams. We simply do not allow substandard work and would like to speak with you on this situation. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the contract and services were set up under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Scooper7) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Posted by Ozzy on 2012-03-06:
I am looking to replace 8 windows and have met with a Sears representative. After reading several reviews I'm starting to see a better picture of the operation. I got concerned when the Sears rep toned changed once i told him i had no intentions of getting into any agreement unless i did my homework of reading feedback from previous customers like the ones on this site. I think what concerns me even more that many of you customers have had to go on this site in order to get some Sears rep to try to do damage control :-(. Thank you sears customers for your feedback on your purchase and sorry you had to experience the contractors stereo typical nightmare. I guess if i want any thing done the right way then i should do it myself.
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