Sears Consumer Reviews - Page 7

Would never shop at Sears again - Horrible return policy and pathetic customer service.I purchased apparel from Sears and never got a chance to return items that did not fit me since I was travelling internationally. It was around 60 days when I finally got a chance to visit the store for the return. The store associate was rude and refused to entertain my return or even give me a store credit. I was just provided a customer support number. Those guys further directed me to a customer relations team. That lady was very arrogant and refused to hear me out. Blatant reply I got was return policy changed from 90 days to 30 days.

It is disgusting that at no point was I as a customer made aware of this NEW 30 day return policy while I was making this purchase, neither is it mentioned anywhere on the receipt for customer reference. They have deliberately left it lose to misguide the customer. The associate's reasoning was that I should read this policy that is posted on the billing counters (in 5mm size text, really???) or I should go to Sears.com to educate myself regarding their new return policy.

I am pretty sure Sears is losing out in the race against other stores like Kohl's and JCP which such cheap, customer harassing gimmicks. Definitely, I for one am never setting foot in a Sears store ever again.

BONNEY LAKE, WASHINGTON -- In general, we are all just little fish in a great big pond. Whatever happened to really caring about each and every customer? I pay for a service of shipping a part, yet it's not much of a service at all. You get told an estimated arrival date, when that goes by, you call and they up the date another week. By what means does the Sears Company ship. Camel, slug, sloth. There is no way it takes two weeks to get a part to your customers. Never again will I purchase from Sears. They don't care about you, once they get your money. Oh wait, I forgot the Motto of the world. It's the (Less For More) program that all of business has become. It's all gone to hell and a hand basket!

NASHUA, NEW HAMPSHIRE -- I have a problem with my Sears Credit card. I'm try to closed my account. I don't own anything on my card but the Sears fraud department refused to closed my account because they are unavailable to verify my phone number. I forgot to update my phone number before calling Sears customer's services. They keep asking to write a letter with my new information and a copy of my Sears credit card statement. Unfortunately I enrolled in paperless so I'm unable to send this information.

Now they are telling me they already send me a letter to my address and they want me to send this letter back to them but I haven't receive any letter from them I keep. This is the 3rd time they said they had send me a letter but nothing. Please anyone can help me.

HOFFMAN, ILLINOIS -- I bought a Whirlpool dishwasher from Sears 8 months ago. Since then it has had 8 service calls, 5 repairs and 3 where they came out with the wrong parts. My dishwasher has now been broken since December 5th. At this time they have agreed to replace the dishwasher which seemed like a good thing... not. So I chose the new dishwasher on December 23rd. They finally called me on January 6th and cannot install the new dishwasher until January 27th.

At this point I would have rather they fixed the old one. At least I would have a dishwasher. I have spoken with installation, delivery, customer service, the local store and the compensation department. Spending hours on hold, being hung up and getting the wrong answers. It appears to me Sears is no longer a reputable company. Buyer Beware!!!

BALLWIN, MISSOURI -- My husband called Sears carpet cleaning for carpet cleaning service. My husband told them my basement has about 800 to 1000 square feet, they give a quote of 117.00 dollars. This is an agreed upon price, so my husband said go ahead to clean for us. When they actually came, my husband was at work. The technician has an invoice type of paper that he asked me to sign. On the sheet, it is pre-printed the price of 117.00 dollars price. The technician told me to sign the sheet before they started to do the service saying the signature is to confirm that I was informed the carpet would be wet after cleaning. I signed the paper. They did the cleaning.

By the time I need pay, I need to pay 147.00 dollars. My basement after measuring has only about 650 square feet carpet area. The price of 147.00 was pen written and was added after I signed the invoice. I was forced to pay $30.00 more. I finally made payment but I am disappointed with their practice. Don't trust their quotes. They trick you into the business with lower quotes and later find excuses to increase the price. I am not going to use their service in the future. By the way the cleaning is not good either. I still have several stains after the cleaning. The whole process I can feel they don't care, just want your check. Bad experience.

DULUTH, MINNESOTA -- At time of purchase, arranged for delivery and install. Three days later, the delivery date was changed to Saturday from Thursday. The truck broke down and I called to ask what was going on. That is when I found out from the store, they do not install gas ranges, but do install hoods.

An appointment was set up for Thursday, the following week. I called customer service 800 number, they told me it would be delivered and installed on the following Tuesday but, I needed to call the store to tell them the installers would pick up range and hood. I called the store again, they said ok, then two hours later they called me back. The local store said "we don't install rangers but do install hoods." This whole matter took over a week after purchased.

As I write this, I still don't have a person to install range, it looks like I will have to install it myself. I find it hard to believe they can't call a plumbing and heating place and have it installed. The worst part of all of this is that Sears install service national isn't aware that at this Sears store they don't install. They told me it would be installed so, in all it has been 10 days and still no new range or hood in my house. I feel I have been lied to by Sears about the range install, so in 4 more days the hood and range will be delivered, that is 15 days since purchase. Now, I need to decide how to install the range. Thanks Sears.

This to warn everybody who is thinking of any home improvements such as windows, furnace or central A/C, gutters or roofing. My advice to you is to avoid Sears on everything. Please go with local contractors which are cheaper or Home Depot or Lowes (but be careful because they sub contract too, just like Sears.) My parents and I have always used Sears for everything from appliances to home improvement. (Carpet, furnace, washer, dryer, freezer, refrigerator, microwave etc.) I have purchased tools, snow blower, lawn mowers, lawn edger, etc.

But here is the problem from being way more expensive then local contractors, Sears customer service sucks. I fought with Sears for 20 yrs. to get them to replace 3 windows under warranty. I fought with Sears customer service and blue ribbon social media team (they said they would get back to me and never did) on damage to my house from improper installations of appliances and crappy workmanship. We had gutters installed - they leak.

I really used to like Sears but as of now I have given up on Sears. In fact most Sears appliances have been replaced with new ones from other stores. Home depot and Lowes isn't the best but I have been treated pretty good by the Home depot team on certain complaints they have taken care of me above and beyond anything Sears ever did. Sears once they get your money, they ignore you. It's a shame Sears at one time was a good store but now they are one of the worst.

LAKELAND, FLORIDA -- 7/22/2015 - Had a Sears refrigerator repairman out to repair ice maker. Repairman immediately went into warranty sales pitch. After declining the warranty he became rude and belligerent. He finished the repair and presented the bill for $342.15. I counted out that amount for him in cash and handed to the repairman. He then states that he couldn't accept cash as payment. I stated "you have to be kidding me". He says no cash. He could only accept credit, debit cards or money orders. I told him it was cash or nothing.

Then he states he would accept cash, but I would have to pay an additional $2 so he could purchase a money order. I gave him the additional $2. I have never heard of such crap! Rest assured Sears will never get my repeat business for service or purchases. By the way - they accepted over $3000.00 in cash when we purchased our appliances at the store!

UTAH -- Purchased high line mattress from Sears. Over the 47 years buying various products products from Sears we felt satisfied with the quality. Until the mattress purchase. Wow. Unbelievable. After 2 months we had 2 In. Sags on each side where our bodies laid forming a huge hump between us. Really quality huh!!!! Contacted Sears about their warranty. Wow! They can't help. They give you number to call. No idea who we were talking to but surely not the Sears salesperson that made promises to us about previous customers being greatly satisfied.

Well after experiencing the worst mattress you could imagine we called the number they gave us. They assured us after pictures of the sags and humps using a straight edge they agreed to help. Not Sears mind you but the person whomever they may be on the other end of the phone. So back to the Sears store reluctantly with no chance of refund only to choose another mattress.

Again we asked "please be truthful, what is your best mattress." They showed us and we agreed to try it. Really another 300.00 after all the grief? We had no choice as we didn't want to lose our original investment. Two months later same thing. Congratulations Sears you lost a lifelong customer. Tired of jumping through hoops and never being satisfied. And I can't help but wonder how many more will choose to do business elsewhere. Shame on you!!!!!

MINNETONKA, MINNESOTA -- What has happened to Sears? I have purchased many, many appliances in the past - and received excellent service. But that has changed drastically.vWhat has happened to Sears? We purchased a washer and dryer at the Ridgedale MN store one week before we needed installation. We stressed the date we needed delivery and were assured we would receive delivery and installation on that day. The appliances arrived, but could not be installed because the correct parts weren't provided to the installation company by Sears.

That day we started calling Sears at 11:15 AM to be sure installation would be made same-day or at least the next day. Fred did not communicate with the installation company or with us. We visited Jessica - the appliance manager who promised to call us the next morning. That did not happen. Now - after an out of town 6 day vacation and house guests arriving today - we have no washer/dryer. What has happened to Sears?