WORCESTER, MASSACHUSETTS -- After sending in the rebate, I got a card saying, Missing Purchase Date. How many people do they send them to? I sent a copy of the register slip that has the date on it. The phone number on the card is NO good # **. You cannot get anyone on the phone. If you call the Staples 800 number, they put you on hold. No one picks up. When they close the 200 stores, they should take the people to answer their phones. You can get help when you're in their stores but if you have to call Staples HQ you get a runaround.
SANTA CLARA, CALIFORNIA -- 760 Newhall Dr., Santa Clara, CA, 95110 - The floor CS rep: **, provided Great Service on 02/12/14. This is my 3rd encounter at this store with ** and the reason I come back and stopped going to Office Depot SJ. On this day I purchased business supplies... I needed help finding the items I needed. **, as usual, always knows the exact place to go and his salesmanship even get me to buy more than what I came for. He is AWESOME!!! He greets everyone with this big smile and always ask if he can help you.
He notices when you look puzzle and jumps in to help you even when sometimes you may first say no. This type of intuitiveness is so great and just "Makes Your Day" saving you time. As he helps you, he feeds you with great knowledge about similar and other products that could also be helpful. I am very impressed with his knowledge, passion, and fantastic personality! He should be a store manager of a REGION to share this type of service to all reps. Of course, he must stay and be over my zone here in Santa Clara, CA.
I rarely write compliments: maybe 1 or 2 a year. However, I felt the need to acknowledge this Great Service, Excellent Knowledge, Passion. Fantastic Personality, Efficient, Impressive Salesmanship! We need more like you. THANK YOU...
LAYTON, UTAH -- While checking emails one afternoon I noticed a receipt that had been emailed to me from a purchase on that very day. Problem was I had not been in the store that day so I called and talked with the manager who was very concerned that this had happened. He took all my information and as I waited for him to call back I realized that it was my daughter that had used my rewards card. The clerk asked if she had a rewards card and when she said no she provided them with my phone number which automatically sent the receipt to my email. I immediately called James back and had learned how far he had already gotten into solving this problem.
In my opinion, I believe that James went above and beyond in such a short amount of time that he deserves a big pat on the back! Because of this kind of attention that was given in such a short amount of time to what could have been a very serious problem, I will ALWAYS shop Staples first!
60 S RT. 17 NORTH PARAMUS, NEW JERSEY -- I went to the store with my daughter's TI 84 calculator that was no longer working. I bought it in the summer but could not find my receipt. Rob **, the Tech Sales Supervisor worked with me first and then got Timir **, the Sales Manager involved. Timir was able to look up my purchase using my credit card info. Even though my purchase was more than 6 months old AND I didn't have my receipt, Timir was able to exchange the calculator for me and only charged a nominal extra fee to my card.
Both Timir and Rob went "over and beyond the call of duty" to take care of my current need. Both gentlemen were quite courteous, patient, and kind towards me which let to a VERY pleasant experience in your store. So kudos to Timir and Rob for taking such great care of me and leaving me feeling real good about Staples. I work on the corporate side of Staples here in Englewood NJ and I just wanted to inform your team of my wonderful experience in the Paramus store. Thank you.
SALISBURY, MARYLAND -- At the cash register, the checkout girl was not friendly and made some comments upon asking a question. I tried to get the attention of the store manager, but he was in no mood to deal with it professionally and threatened me that if I kept complaining about her he will call the cops. I was shocked and politely asked manager that why can't I complain? He immediately picked up the phone and dialed 911 and asked for the officer to be sent at the store. The manager said to me, that I am welcome to stick around. The officer will be glad to escort me out. I left and promised myself never to go to Staples. I even filed my complaint to corporate but never heard from them either.
WHITE PLAINS, NEW YORK -- I took the time to call Staples, wanting to leave a compliment but that's not possible, just this is I guess. No more people to people anymore. Jason ** (Manager) handled a problematic printer breakdown, warranty, exchange total snafu situation regarding ridiculous Canon quality and mistakes when everyone else handling the issue was clueless and didn't care. He was a pro when all other Staples people, warranty dept's could not get the job done, at all and didn't care.
He is a master of multi-tasking like I've never seen a man do before - making him an anomaly as we all know about men and multi-tasking! Kudos to him for being great at his job, fulfilling customer needs quickly and efficiently and treating us like we are humans and not numbers. Jason should be promoted and/or paid more - he is that good.
MISSOULA, MONTANTA -- Went to my local Staples today and no one would help me find what I was looking for!! I got the few things I needed and started searching for the last thing I needed for my company (calculator paper) which is in 2 different locations of the store. The paper I needed that is normally located by the calculators was not there. I walked by a group of 4 employees chatting in an aisle several times. I would have asked for help but couldn't get a word in EdgeWise. After about 20 minutes of walking the store, walking by the employees and walking the store again I put back all the other things I was going to buy and walked out VERY frustrated!!!
2840 E GERMANN RD CHANDLER, ARIZONA -- I needed a new computer for home use but did not want a Windows 8. At first I told Justin, the sales rep., that I wanted a laptop and he immediately set to work and found one for me that I might want to consider. He was prompt and efficient and gave me some information to take home to share with my husband.
While thinking it over, I decided to go online and research desktop computers with Windows 7 at Staples and found this Dell desktop computer and it had great reviews. My husband and I then went back to Staples and asked for Justin to help us. I took a printout of this computer and Justin was so very fast, efficient, and courteous! We were amazed with his knowledge and thoroughness!
We bought the computer, printer, anti-virus, warranties, and cartridges for the printer. He informed us about the rewards program which we now have and we were delighted to have worked with him. I had thought this would be a very tedious task for us to get done, but thanks to Justin, it was most pleasant!
MONUMENT, COLORADO -- First, I want to thank the EasyTech staff at Staples in Monument, Colorado. They are always helpful. In particular I want to compliment and thank Jericho and Brae. I recently purchased a Netgear product, which was supposed to be "easy" to install. It turned out to be a nightmare. I started by calling Netgear support for assistance. I will be positive and write that our telephone connection failed. However, I think he hung-up the telephone.
So, I turned to the Staples' EasyTech team. Jericho led me through the entire process, even though he was very busy within-store customers. Brae has always been helpful and has always encouraged me to come in for help with any electronic product. It is such a pleasure to know that the Staples EasyTech Team is there.
WEST BLOOMFIELD, MICHIGAN -- I purchased a desk clock at Staples for $14.99. The clock worked fine for approximately 2 weeks. When it stopped, I assumed that the battery needed replacing, so I purchased and installed a fresh battery. Clock worked for about 15 minutes, then quit. I took the clock back to Staples and explained what happened. I did not keep the receipt (unfortunately); however, I kept the original packaging for the clock.
I just wanted an even exchange, however, the manager informed me that she could only give me what the clock would ring up for at the present time. Surprise, surprise - it rang in at $1.99, a difference of $12.00. When the guy handed me the $1.99, I thought he was joking. This was the same person that sold me the clock, so I asked him was this joke. He informed me that the clock had been marked down. I was stunned!
As a senior citizen, on a fixed income, I try to watch my money very carefully. I also don't expect to get robbed without a gun! This is what Staples is doing to their customers. Sometimes I fill in for the Office Administrator at a doctor's office, and I am the one that usually buys the office supplies; spending as much as $1-200.00 per month. NEVER AGAIN will we set foot in a Staples, and I will be informing others that I know in our community, NOT to shop there again.