OCEAN TWP, NEW JERSEY -- My computer screen/monitor on my Laptop ceased to work. I called the Staples store where I bought it (I have 12 months tech service contract) expire date 8/14. When my monitor ceased to work I called the stores and after providing all my info I was told to mail it to some place called Square Servs? and gave me a number.
I asked if the Tech would just look at my Laptop that maybe it wasn't a major issue. He said he would look at it but he would charge me $69.99 to do so... I could get nowhere with him so I just terminated the call... I called another Staples store in my area and not only was I told to bring it in but there was no charge to look at it.... The tech Ms. TeiAmber ** checked it out and said it was not a major problem just that the computer was in 'sleep mode' and showed me how to alleviate this problem if it ever happened again.
Since I received such informative service from Ms ** I will continue to use Staples for all my future needs except I will switch from the Shrewsbury NJ store to the Ocean Twp Staples store all due to TeiAmber's expert and kind treatment. She should be commended for her great service and attitude. Very rude tech support people in Shrewsbury store... Sad but true.
CHICAGO, ILLINOIS -- I was in the store a couple of weeks ago to prepare an obituary for my brother. His death came at an unexpected time and my family was completely unprepared. Because of the nature surrounding his death time was an issue. We had a very small window to get the obituaries in time. The employee in the copy center was able to pretty much walk us through the process, all while maintaining a sense of compassion for us in this situation.
There was an issue with the paper we chose but he was able to offer us an adequate alternative. I can't begin to express my deep appreciation for such fast and helpful service during such a difficult time. This was such an important thing that needed to be done, and with the employees help it was quick and pain-free. Making things that much easier. Thank you.
CHARLOTTE, NORTH CAROLINA -- DO NOT BUT THEIR WARRANTY PLANS, IT IS A SCAM!!! I purchased a 1 year warranty plan through Staples. The manager explained to me that the item is covered by a 1 year manufacturer's warranty and that the Staples warranty covered the year after. Common sense says why would I buy a warranty if it was already covered under the manufacturer.
Of course a year and a half into purchasing my product, Staples warranty department refuses to cover my claim because they say the warranty is from the purchase date. Why would you sell me a warranty when it is already covered by the manufacturer? SCAM!!! You would think a large company like Staples would learn from other failed companies that this is a model that will see them fail as a company. I will never shop at Staples again and I will never recommend anyone else to shop there.
WEST PALM BEACH, FLORIDA -- I have been dealing with Staples for the past 9 years and they have always accommodated me. Lately, my whole business and income have been based on copy center border prints and my experiences with The Sevierville, TN Store were excellent. Recently I have had a lot of business in Florida and I didn't think the Florida Stores would accommodate me as well as my Tennessee store has done, the Boynton Beach Store DID NOT, however, the West Palm Beach Store has been terrific. The two managers, Mark and Michael have been exceptional, as have Michelle, Aarati, and Althea in the Copy Center.
The staff has gone to other stores for dry mount board, always delivered the finished layouts on time and redone items even when the mistake has been mine! I want to thank everyone in the West Palm Beach Store and in the Sevierville, TN store for the great job they do.
MINNETONKA, MINNESOTA -- I have never had an unpleasant experience at this store. I have purchased many items there, had printing done, etc. for the past ten years. My most recent purchase was March 19, 2014, when I replaced my 8 yr-old computer (w/ Windows XP) with a Lenovo.
I appreciated all the information prior to buying which helped my decision. But most of all, I appreciated the tech installer, Jake, who came to my home for 2 hours setting up all on wireless, adding programs, hooking up my printer, and moving all important programs like photos and documents from old to new. He was very informed and very proficient and very patient with all my questions. He made sure I was satisfied with my computer and said I could call at the store if I had more questions later (which I did). He made a 2nd trip to help me the next week.
WORCESTER, MASSACHUSETTS -- After sending in the rebate, I got a card saying, Missing Purchase Date. How many people do they send them to? I sent a copy of the register slip that has the date on it. The phone number on the card is NO good # **. You cannot get anyone on the phone. If you call the Staples 800 number, they put you on hold. No one picks up. When they close the 200 stores, they should take the people to answer their phones. You can get help when you're in their stores but if you have to call Staples HQ you get a runaround.
SANTA CLARA, CALIFORNIA -- 760 Newhall Dr., Santa Clara, CA, 95110 - The floor CS rep: **, provided Great Service on 02/12/14. This is my 3rd encounter at this store with ** and the reason I come back and stopped going to Office Depot SJ. On this day I purchased business supplies... I needed help finding the items I needed. **, as usual, always knows the exact place to go and his salesmanship even get me to buy more than what I came for. He is AWESOME!!! He greets everyone with this big smile and always ask if he can help you.
He notices when you look puzzle and jumps in to help you even when sometimes you may first say no. This type of intuitiveness is so great and just "Makes Your Day" saving you time. As he helps you, he feeds you with great knowledge about similar and other products that could also be helpful. I am very impressed with his knowledge, passion, and fantastic personality! He should be a store manager of a REGION to share this type of service to all reps. Of course, he must stay and be over my zone here in Santa Clara, CA.
I rarely write compliments: maybe 1 or 2 a year. However, I felt the need to acknowledge this Great Service, Excellent Knowledge, Passion. Fantastic Personality, Efficient, Impressive Salesmanship! We need more like you. THANK YOU...
LAYTON, UTAH -- While checking emails one afternoon I noticed a receipt that had been emailed to me from a purchase on that very day. Problem was I had not been in the store that day so I called and talked with the manager who was very concerned that this had happened. He took all my information and as I waited for him to call back I realized that it was my daughter that had used my rewards card. The clerk asked if she had a rewards card and when she said no she provided them with my phone number which automatically sent the receipt to my email. I immediately called James back and had learned how far he had already gotten into solving this problem.
In my opinion, I believe that James went above and beyond in such a short amount of time that he deserves a big pat on the back! Because of this kind of attention that was given in such a short amount of time to what could have been a very serious problem, I will ALWAYS shop Staples first!
60 S RT. 17 NORTH PARAMUS, NEW JERSEY -- I went to the store with my daughter's TI 84 calculator that was no longer working. I bought it in the summer but could not find my receipt. Rob **, the Tech Sales Supervisor worked with me first and then got Timir **, the Sales Manager involved. Timir was able to look up my purchase using my credit card info. Even though my purchase was more than 6 months old AND I didn't have my receipt, Timir was able to exchange the calculator for me and only charged a nominal extra fee to my card.
Both Timir and Rob went "over and beyond the call of duty" to take care of my current need. Both gentlemen were quite courteous, patient, and kind towards me which let to a VERY pleasant experience in your store. So kudos to Timir and Rob for taking such great care of me and leaving me feeling real good about Staples. I work on the corporate side of Staples here in Englewood NJ and I just wanted to inform your team of my wonderful experience in the Paramus store. Thank you.
SALISBURY, MARYLAND -- At the cash register, the checkout girl was not friendly and made some comments upon asking a question. I tried to get the attention of the store manager, but he was in no mood to deal with it professionally and threatened me that if I kept complaining about her he will call the cops. I was shocked and politely asked manager that why can't I complain? He immediately picked up the phone and dialed 911 and asked for the officer to be sent at the store. The manager said to me, that I am welcome to stick around. The officer will be glad to escort me out. I left and promised myself never to go to Staples. I even filed my complaint to corporate but never heard from them either.