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Target / NEW Corp Extended Warranty Complaint
By -

In 2008, purchased a floor model 37" LCD HDTV for a great price at Target. Since it was a floor model, I bought the 2 year extended warranty (serviced by NEW Corp, Inc.). After 18 months, started a nagging problem: the power button would flash for 3-4 minutes, then the TV would eventually power on. I reported the issue and filed a claim.

Soon after, I received packing materials to mail the TV to a service center. They consisted of a box, clear plastic bag, and 4 foam pieces - one for each corner of the LCD panel. Seemed flimsy to me, but figured they handle a lot of these claims. So I packed it up and took pictures of the TV, serial numbers, packing materials, etc just in case I never saw the TV again. Sent via Fedex to Lifetime Service Center in Williamsville, NY.

App. 10 days later, got the TV back via UPS on 1/18. The invoice said that the power supply was repaired, but there was a DENT in the screen - RETURN UNREPAIRED. I powered the TV up, and it is completely ruined, will not display a picture. I immediately reported it the night of 1/18 to NEW Corp. The young lady told me to contact the service center.

Morning of 1/19 I contacted the service center - they told me that they did not find any physical damage on the packaging, so they could not claim with Fedex. The assumption is that I sent the TV in with a dented screen, which I absolutely had not done.

Why did they fix the power supply if there was an obvious dent in the screen?? Did they inspect the item when it arrived? Where was the packaging? How do I know it was in good shape - I'm just supposed to take their word? Did they damage my TV in their shop? The service center stonewalled me - was told to contact NEW Corp again.

I have talked to no fewer than 6 people at NEW Corp, each one assuring me that they would make it right, telling me that I would get a call back from a supervisor within 48 hours. NOT ONCE have I received a call back within the promised time frame.

Finally I did speak to a supervisor who told me the same thing the service center did - since they can't claim with Fedex, then I'm out of luck. I escalated to a manager, who asked me to email the pictures (I did). He promised to call me back by Tuesday, 1/26. It is now 1/28 and guess what? No call back. I just left him another voice mail. I have escalated this with Target Guest Services. They acted like they would do something but that was 1 week ago, and I have not received a call back.

I am FED UP. Not only am I out the price of the extended warranty, but my TV is completely ruined. I am a reasonable and conscientious person. I would never send a piece of electronics that I had physically damaged and file a claim on it. My next steps are to continue hectoring Target and NEW Corp, file with the BBB, and contact a local TV station consumer advocate to try to force their hand. In the meantime, I am warning everyone not to purchase an extended warranty, and I no longer shop at Target.

I know someone calling themselves "supersue" defends NEW Corp on this site frequently, saying that they are a great company. Maybe she will help make this right, because right now they are really low in my book. No one cares about my problem at Target or NEW, or that I am out several hundred dollars due to the negligence of their service center.

NOTE: I know that Target and NEW do not service the electronics. However they took my money, so they are responsible. There are way too many parties and counter-parties pointing fingers at each other, and I just want it resolved.

Resolution Update 01/29/2010:

Well, what do you know? Keith from NEW Corp just called me back. Because I supplied pictures, they are going to refund the original purchase price of the TV on a Target gift card. I consider this more than fair - really all I was asking for is to send the TV back in for repair.

I am now satisfied that NEW Corp and Target have done the right thing and corrected the situation.

Misrepresentation of PS4 availability on website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I ordered a PS4 from via my zooLert so I got in on the ground floor of them posting their stock. The website stated it was 'in stock' so I ordered a PS4 with two controllers ($498) with a delivery date of 12/16. I used Paypal and was told that I could get a cash refund for an in-store return but could only get a Target card for a cancellation. That was fine, because I felt Target was reputable and did not worry that I would get damaged stock. I had no idea what would come next. A few days after my order I received an email from Target stating that the product I ordered and was already charged for would not arrive until January 21st, 2014!!

I called customer service and had to escalate my issue. The person I talked to stated they may split the order into several boxes... at that point (since the PS4 is obviously in one box) I felt they were just not paying attention. I spoke to the supervisor and was told the product was 'popular' and that I could get a $498 Target gift card if I wanted to cancel. They stated the delivery date was an 'estimate'. Fine, however, NOWHERE did it stated that product availability was an estimate or best guess. This 'popularity' of the product appears to be the main reason that my family's Christmas gift is a month on back order, not shipping issues.

I think this is something consumers should know as they are placing orders online with Target. This is a time sensitive buying season and if a product is 'in stock' but could have a potential to not really be 'in stock' then a big and loud disclaimer should appear. If I had known this I would not have used PayPal or purchased from Sadly, I have received 3 zooLerts of PS4s available elsewhere but cannot act because Target is holding my PS4 money hostage at this time.

Target & Their Deceptive Return Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLIFTON, NEW JERSEY -- Two days ago I had bought "SimCity" from Target. I know this game has a bad reputation for screwing your computer up (as it did). The game was more trouble than it was worth so I decided to return it. Now I know Target was going to give me somewhat of a hard time upon returning it. I was not allowed to get my money back or a store credit, since the shrink wrap was off and it had been open (okay fine I understand completely). If it wasn't open I could have just gotten my money back. But I had to exchange it for the same exact game. Fine no problem even though I didn't really want it.

I bring the game that I am exchanging with up to the desk, the girl takes it out of the protective case and takes the shrink wrap off! Now this is something I have never heard of. Because that I am returning an open game the "policy" (which is not written anywhere mind you) is to take the shrink wrap off and open the game right in front of you so you leave with an open game. I believe this is not fair and shouldn't be done. This hasn't been done anywhere that I have been to and I also work in retail and we do not do that. It's not fair because what if I want to return the new game I bought a day after? I don't want to be stuck with an item that I do not wish to have.

It's the same thing as a customer trying to return a damaged item and saying "okay I'll let you exchange it for another one but I have to damage it because this is the way you gave it to me." It was a big ordeal and the manager was a real jerk. They did let me leave with the game with its shrink wrap still on after I complained and demanded a new one.

Not only was it a hard time for me, it is also going to be a hard time for them because they lost profit on another game that wasn't even played. Target really needs to be more clear with their policy because I looked it up online and it leaves out the part where they will take the shrink wrap off right in front of you so you can't return it even if it wasn't used. Not shopping there again. They don't deserve my money and the store is a wreck with bad customer service.

Archer Farms Barbacoa
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I bought this product thinking it would be easy to shred like it appears on the back of the box. The meat comes in very large chunks. I microwaved it per the directions. I couldn't get this beef jerky to shred with a chain saw, so I tried steaming it for a bit. That made it worse. I gave up and cut it into chunks. It was dry as a popcorn fat. If you like dry beef, go for it. If you expect it to look like it does on the back of the sleeve and taste good, keep looking. It won't stop me from buying Archer Farms stuff, because it's usually pretty good. This... not so much..

Refused to Sell Me a Cell Phone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRANKLIN, TENNESSEE -- I walked into Target today to purchase an iPhone 6 through Verizon. No prob with Verizon, but after taking my info the sales representative placed a call and was told I was NOT ALLOWED to buy the phone. No reason was given, in fact, the sales person said there was no way for me to follow up and no one for me to call. I spoke with the Store Manager who gave me a phone number and I was told MY CASE (???) was under investigation. There were no signs posted regarding their rules. I am a senior citizen trying to get this phone for my own use. They are out of their minds. I smell law suit.

Bad in Store Customer service... Return Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, SOUTH CAROLINA -- Bought a Nook eReader about a year ago with extended warranty. Nook reader is defective, returned for either a store credit or exchange. Showed them the warranty and receipt, they said no to my face. Gave me a new bag, threw away the old one, and that was it, and said "call the 1800 phone number". We brought back a defective Roku box with receipt some time ago, and the young lady said we could not refund it, but we can give you a store credit.

Where was she when I needed her today. Target needs to start training their employees better. I called electronics, and she didn't know what to do as far as the exchange or store credit. Oh well, their return policy says 90 days with receipt. So from now on either I don't buy electronics from them, or buy them and return them before ninety days is up. I am glad I didn't buy a flat screen TV.

StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHAWNEE, KANSAS -- I was shopping with my 4 year old daughter. We were in the girls clothing department. As we were shopping 3 employees were working on marking clearance items. One of the employees was talking about what appeared to be other employees and was using horrible language. I gave her a look like I was not happy and she then asked if she could help me find anything. I replied with "no, but I am shopping with my daughter and I don't appreciate your language." She apologized.

When I turned around I could hear her mumble a fowl word referring to me. I went to the fitting room and ask the girl behind the counter who she was and I was informed she was a manager. And she is always talks about people that way. And that she isn't a very nice person. I think this is terrible and as a consumer I shouldn't have to listen to that kind of language and nor should my daughter. We weren't at a construction site - we were shopping for school clothes.

Also when I asked to talk to a manager, the girl in the fitting room told me "good luck, they won't do anything to her. She does this all the time and people are afraid of her and won't say anything to her. And she doesn't care unfortunately." This is a shame.

Laptop/tablet Warranty Is Bad - Target Site Doesn't Post Bad Reviews
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINSTON SALEM, NORTH CAROLINA -- I bought the 2 year laptop/tablet warranty - with accident insurance. I was impressed with how easy it was to get in touch with the customer service department but never received the return instructions/labels. They tried emailing them to 2 different email addresses (emails from customer service contact were received just fine). Tried 3 times to get the documents by snail mail. No go.

After 8 calls and 5 weeks I refused to get off the phone until the supervisor called over to the service department (who sends out the return info documents) to be sure they were sent. Although this time they sent them by email and snail mail I only got the snail mail. They don't do expedited document delivery. Once the iPad was shipped back to the service location I tracked it and called the day after it was received. They said it was not in the database but one fabulous lady name Nena (I think) took pity on my story and found it in service. She kept me informed of where the iPad was every step of the way.

Now for the strange part. I submitted a horrible review on the warranty in the Target website and it did not show up. A few days later I did it again and it still didn't show up. I waited a week and did another review. At this time (6 weeks later) it has not shown up.

Customer Service
StarStarStarStarStarBy -
Rating: 5/51

OAK CREEK, WISCONSIN -- I was shopping at the Target store in Oak Creek WI on Monday. I was having a problem with obtaining reprints, I flagged down an associate. They were very busy at the customer service desk and she asked me to wait. No problem I understood. After about ten minutes she came to my rescue but unable to rectify the problem. I understood she was very apologetic and gave me a coupon for 3 dollars off. I appreciated it. What a great employee. This occurred around 9 am??

Later. During my shopping experience I sought to obtain a turkey breast at 99 cents a pound when an associate asked me if he could help me. I replied yes, I was looking for a breast under 5 pounds so I could cook it in the crock pot. He was willing to go and find one for me which he did in the back. The Target store in Oak Creek is top on my list for customer service! Thank you and have a blessed Christmas season. Thank you.

TV Power Cord
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TURLOCK, CALIFORNIA -- I purchased a Vizio LCD 42" TV in February 2013 and specifically asked the clerk (whose name was **) if the cord and everything was in the plastic bag where the manual and remote was. He told me "yes". Well we got it home (in Merced) where I live and put it in the bedroom and left it in the plastic they had wrapped it in until March 29th. DirecTV came out this day to hook it up for us. Well I naturally thought the power cord was in the bag because the clerk had said it was so I didn't think to look when we got the TV home in Merced. Well DirecTV proceeded to tell us when they were hooking it up that there was no power cord, but they could hook everything else up.

So I drove back to Turlock Target with the receipt and spoke to the same clerk that had sold us the TV and explained to him that there was no cord in the bag, well he looked at the receipt and said "well this was way back in Feb." I proceeded to tell him that the TV had not been hooked up till now because we were waiting for a tech to come hook up for us. Well he said he didn't think he had a cord for our TV, so I pointed to another Vizio 42 inch TV I seen in the box and asked him why couldn't he take the one out of that box, he said he couldn't do that because all the cords were different.

So he walked over to the computer area to look at the universal laptop cords and so I asked him if I was going to have to pay for it and he told me yes. I was livid I told him that I wasn't purchasing something I had already paid for. Well they didn't have any cords naturally so he said that he thought maybe Radio Shack had the cord I needed, and I again told him that I wasn't rebuying a cord I had already paid for, that he didn't know what to tell me.

That if I could go home and take a picture of the opening of the cord that was plugged into the TV that he might be able to find one that there was about six different cords and I told him how could that be for the same brand TV, and why couldn't he look it up on the computer then. He said he couldn't. I said, "you mean to tell me that I have to drive back all the way to Merced and then drive back?!" He said he didn't know what else to tell me. I was not happy.

I was very upset and told him thanks for nothing. He even called the dept. manager and he was not a help either. They pretty much made me feel like 'well you bought it already so we're done with you.' They didn't take responsibility for their actions and didn't seem to care. So I had to keep my fingers crossed when they came across a cord they thought might fit from a picture I took. The customer service was very aggravating and I will never buy another electronic anything in that store again. The clerk even asked me if the tech for DirecTV had an extra cord and I flipped, and told him maybe if the tech sold TVs.

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Target Rating:
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1.5 out of 5, based on 60 ratings and
549 reviews & complaints.
Contact Information:
1000 Nicollet Mall - P.O. Box 1392
Minneapolis, MN 55403
888-304-4000 (ph)
612-304-6073 (fax)
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