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1000 Nicollet Mall - P.O. Box 1392
Minneapolis, MN 55403

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Read Before Shopping At Target Ever Again
Posted by Happyhita1 on 04/24/2013
CINCINNATI, OHIO -- I bought a bike from Target on the very east side of Cincinnati, OH late night on a Friday since I was going on a bike ride the next day. I was told by the sales person that "the bike is returnable if there is anything wrong with it".

I took the bike directly home (in my car), tags still on it, never ridden. Once home, I tried to adjust the seat and make sure the bike was good to go for the next morning to go on my ride. The seat would not stay up or remain still at all. The latch or something was definitely defective.

I called the store first thing Saturday morning and was told no refunds, no exchanges, and that they could have a bike technician look at it next week to see if they could fix it. Their bike was defective and I was stuck with it...a bike that still had the tags on it. It turned out to be an all day battle back and forth with two unprofessional Managers who could have cared less about taking care of a customer. They both refused to even give me their Corporate phone number?.

They had another bike in the store and STILL refused to exchange their defective brand new bike out that I JUST bought that had not even touched the ground yet,.I found the Corporate number, talked to a Supervisor and she told me as long as the bike had not been ridden I could get a refund, exchange or repair,. SO, these 2 managers put me through heck for an entire day, I missed my bike trip, and they lied hence losing a long time customer (me)/. All they had to do was trade the bike out for me and they refused'. After this horrible incident, I have done some research about Target and it is not good'.It turns out, they do not support our military, they are very shady on returns and so many customers have been treated horribly..

I will NEVER shop at Target again and I will be sure to tell the bike story to everyone that I can:.Shame on you Target.
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Posted by d on 2013-04-24:
what does the policy on your receipt say?
Posted by trmn8r on 2013-04-24:
I've never heard that Target doesn't "support" our military. As for returns, the garden variety return goes without a hitch. The sticking point in this case is this is almost like an opened product to management if there is no box. There appears to be no exclusion in the Target policy for bicycles. I think your main complaint is you couldn't return a brand new bike that broke when you attempted to adjust the seat.

I can understand both sides here, but given that the bike is brand new I believe management should take it back as long as there is no evidence that the broken part was abused.
Posted by johnnyappleseed on 2013-04-24:
This is the same I hear often. They claim to have a great return policy, but will debate and refuse a valid return. Walmart would never do such a thing. Not sure how they are still in business.
Posted by andbran on 2013-04-25:
i have rarely had any problems returning anything to target. i once returned a TV no issues. as i see it the problem is the manager is just being an ass.
Posted by nikalseyn on 2013-04-25:
I do not understand how you can claim Target does not support the military. Being in or having been in, the military has nothing to do with your situation. I have never had a problem returning anything to Target, but that's just my experience.
Posted by Chrissiann on 2013-05-09:
Thank you for posting. I too will avoid them. I do not like when big corporations try to screw the very people who made them big and who keep them in business -- the customers. I say, when they get that big and bad, it is time to let them collapse due to no customers and no support.
Posted by LRP on 2013-05-09:
I love target, have never, ever had a problem with a return. And I return lots!! Which target is this? I live in Atlanta.
Posted by Anne, Manchester, MD, on 2013-05-09:
Target is the store I go to when no other store in our entire county has the product I am looking to purchase. I certainly don't purchase anything that is electrical and certainly nothing over $10.00. I once purchased a duffel bag for a short trip I was taking. I failed to go over it in the store, and 2 days later when I was starting to pack for my trip, I noticed that the zipper was broken. All the tags were still on as well as the stuffing in the bag. The store refused to exchange it or refund it, and said it had to be returned to the manufacturer by me, at my cost, and wait and see what they wanted to do. Come on, it was brand new, tags still on, I had my receipt, and my trip was the next day. Here is what I did: sorry, but true. I went to another Target store just outside my county. I purchased another duffel bag exactly like the one that I tried to return. I then walked out to my car, dropped off the new bag and picked up the defective one. I then took the defective bag and my new receipt to the return counter and said that I was returning it because a family member had already purchased one. The took the defective bag and gave me a refund on the spot, and I went on my trip with the new duffel bag. Stores like Target force consumers to take measures they wouldn't normally take, and as long as you are not stealing, everything worked out. I have never shopped in Target again. When you can't trust the store to back the goods they are selling as well as to make the shopping experience pleasant, consumers start shopping somewhere else. In the past I have witnessed consumers getting so angry over their return policy that I thought the police were going to be called. I shop at Kohl's and Walmart and mainly for their return policy. I might purchase scotch tape at Walmart but that is as far as I will go, and only if every other store in our county is sold out. Take your business where the consumers are appreciated and welcomed, unlike Target.
Posted by cajun on 2013-05-09:
I have never had a problem returning merchandise at Target--could it have been your attitude?
Posted by dzeldaz on 2013-05-10:
@Cajun More likely, it was the manager's attitude. Different stores, different manager's, different "policies". A customer can start off very calm and polite. An insane manager can ruin it all. A little power goes a long way. I had a problem at Kohl's and called corporate from the store's phone. Gee, problem solved. Some managers and sales people forget there is such an thing as customer service. I can speak about it as I was in retail. Help someone, they will return
Posted by dzeldaz on 2013-05-10:
Check Snopes on the military issue. The only negative that might be close to military is that the Salvation Army is not allowed to solicit. Those are the types of issues that should be checked prior to stating as fact.
Posted by Jerry on 2013-05-12:
I live in middle Tennessee and have been a Target customer for decades. I have always found their return policies to be fair and generous. I have never had a problem returning an item. I agree with other responders here that you just ran into a bad manager,
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Don't Buy Extended Warranty At Target-It's A Scam!
Posted by LIZCASTELLANOS332 on 07/12/2011
I purchased a Nintendo DSI from Target in August 2009. The cashier asked if I would like to buy and extended warranty? He said if the device broke, I could get it replaced. It would be covered for 3 years. I bought the warranty, because my son's Nintendo DS broke after he had it for about a year, and Nintendo wanted to charge 80 dollars to fix it. So it seemed like a good deal, 20 dollars, and they will replace it. Anyway, it broke, so I immediately call the 1-800 number on the warranty sticker. Everything sounds great, they are going to send me the shipping label, I send it in, and wait for it to be fixed. Well when the box came, my daughter was very excited to see her DSI, and ripped open the box. We were expecting it to be fixed....But I was very shocked to see a letter in the box. It said the warranty was voided due to liquid damage, and they referred me to a 1-800 number if I had any questions. I call the 1-800 number, and he said that the repair company reported "liquid damage," and the warranty only covers normal wear and tear. I told him that I was sure that it had not been damaged by liquid, but he said that the "strip" on the device indicated there was liquid damage, so therefore there was nothing I could do.

I am so angry, and I feel totally ripped off. I feel like the repair company and target are in a conspiracy to get rich off selling people warranties, when they know they will make excuses to "void" them and rip us off!! I will never buy anything at Target again!!
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Posted by madconsumer on 2011-07-12:
often times extended warranties are not worth it.

very helpful review!!
Posted by trmn8r on 2011-07-12:
I believe those liquid detection strips are commonly used, and I think it is a valid reason to invalidate a warranty. Is it stated in yours that liquid damage is not covered?

There is no way by reading this review to know if the the unit was subjected to a liquid. We also don't know if the report by the repair company is valid.
Posted by Churro on 2011-07-12:
This is such BS. Perhaps the strip is defective? Perhaps the repair facility exposed the thing to moisture. Perhaps high humidity caused it. Perhaps the strip hadn’t indicated a darn thing and the company is just lying. What a total rip off.

As overpriced as these stupid electronics policies are and as much profit as Target makes on them you'd think they'd give the customer some leeway. Then again its Target and as is often stated, "Savvy consumers avoid Target. You should too!"

Totally agree Madconsumer extended warranties suck and excellent review!
Posted by Whiteduck on 2011-07-12:
Virtually ALL extended warranties are scams. And the moisture strips they use will set off on a humid day (which everyone has once in awhile) so they're pretty much guaranteed never to have to pay. Not sure Target is really the culprit though. More likely the scammy company that issued the warranty.
Posted by saj80 on 2011-07-12:
Churro is right on. I had a cell phone warranty claim denied for "moisture", which was total BS, and I believe it is an electronic industry scam to avoid warranty claims.
Posted by ChuhBaca on 2011-07-12:
Extended warranties are generally a waste of money. Most people never use it, and if they do, the terms and conditions cause them to reject the claim. They have pretty much found a way to say "Hey, would you like to give me an extra 10% just because?" and get away with it.
It's good to see a fellow consumer swearing off Target. I hope you can stick to it.
Posted by azRider on 2011-07-12:
I normally don't recommend extended warranties, but when people want them I always offer this advice:

1) make sure what type of warranty it is, that is does it cover just basic workmanship or does it include damage?

2) if your getting it on a device that is handheld, skip the extended warranty and get the accidental drop or damage insurance instead. this way if the device stops working from external issues like 'moisture', dirt, dropping it; they cover the repair or replacement.

3) if its a standalone device like a TV or DVD player, don't get the warranty. if these devices work for the first few weeks you own them, chances are they will work longer than the extended warranty is active. save the money in your account and if the device breaks in 1 or 2 years, use that account to pay for the repair.

4) lastly, most extended warranties have strict rules, be sure you read the contract before you buy it. if they won't let you read it before you buy it. then don't buy it. just put the money you would have used to buy it in a savings account a leave it there till you need it to fix the device.

5) if you buy a extended warranty, know what the contract says. read it.
Posted by Anonymous on 2011-07-12:
good review. thanks for the warning. the factory warranties are usually suffice.
Posted by ifeelyourpain on 2011-07-13:
My cell phone has a strip in it, and because my phone was on the bathroom counter during a shower, the strip showed water damage. It takes very little water to cause damage.
Posted by BlogShag on 2011-07-14:
Extended warranties are a wild card. Contact the attourney general or the BBB.

I've had extended warranties on computers which were somewhat of a scam. They really don't like troubleshooting problems with customers, even the smart ones. It's very costly. The warranties on my computer printer and blender turned out to be good investments
Posted by love them bassets on 2011-07-22:
Why did you even buy ANYTHING from Target? Their return policy is ludicrous and unheard of. No other store that I know of treats their customers like a criminal when they return something. I am not surprised that they have an extended warranty company which matches their store policies - horrible. On another note, I had a digital camera which just stopped working. I had an extended warranty and mailed the camera in. We were vacationing in Jamaica when the problem started. The extended warranty company said I had immersed the camera in water because I said I had been on vacation when it happened. As it turned out, it was because of the humidity but I stood my ground. Wal-Mart was contacted where I bought the camera, and they intervened for me. They gave me a new camera and handled the problem with the warranty company. Wal-Mart is great to deal with. Target will never get my business again. One other comment to add: too many wet hands while playing Nintendo and a few spilled drinks could have caused the water damage, and of course kids are not going to tell mom when they spill a drink. I believe your story though. Stay away from Target. They don't respect their customers and are rude people.
Posted by jktshff1 on 2011-07-22:
I enjoy shopping at the Target in our area and haven't had any problems.
Posted by Plai on 2011-07-22:
Between extended warranty and rebate, I don't know which one is worse than the other. Legalized scam! One thing for sure is that I don't buy extended warranty from any store. If it breaks, so be it.
Posted by HonestForSure on 2011-08-05:
I guess you weren't treated as one of their Guests.
Send your issue to the VP of Stores. She needs to hear this info. Copy your state's Division of Consumer Affairs.
This "service plan" is intended to cover "environmental" factors such as humidity, dust,etc. Your claim should not have been rejected. The company in question is NEW. Do they think you put the system in a bathtub? They ought to be ashamed of themselves.
Posted by CLChil3 on 2013-02-10:
I normally I do not purchase extended warranties, but the sales person told me when I purchased one for Wii U - that it covered everything from the date of purchase. All I had to do was bring it back and they would take care of it. After a month the item froze up. We took it back and they told us to go home and ship it to manufacturer ourselves. So not only did I pay for $40 for a warranty that does nothing, I also have to pay for shipping to and from to get it fixed.

Go to the target website and everyone write a review for these extended warranties. This company is telling their sales people to lie when they sale the warranty and then customer service says too bad - regardless of the problem. Everyone should also write your state Attorney General and the Better Business Bureau. Post on your facebook and email everyone you know. I understand there is Federal Government site to complain at too. I'm looking for that now.

As for me, I will never do business with target ever again.
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Return Policy Reminders
Posted by Tgtman on 12/29/2004
NEBRASKA -- I work at the service desk at Target, and let me remind you of Target's overall return policy.

If you have a receipt:
1. You may return anything within 90 days, along with all packaging. You will ALWAYS be given the price you paid (even though it says you will receive the current clearance price, this is just to 'scare' people off).
2. UNOPENED movies, CDs, DVDs, computer games, etc. can always be returned - no questions asked.
3. If anything from #2 is opened, you may only exchange it for an identical item (per federal copyright law -- same policy applies to all stores across the USA).
4. Some items may be subject to a 15% restocking fee, such as portable DVD players, etc. This will be waived if the item is defective or unopened.
5. Clothing without tags can be returned, as long as it doesn't show signs of wear.

1. We can try "receipt lookup" which scans your credit card, debit card, gift card, or check to determine if the item(s) was purchased within the last 90 days. If this is successful, you will get a refund in the amount you paid for the item(s).
2. If the merchandise is in our system, YOU WILL GET THE LOWEST SALE PRICE: a) if the item is between $0.01-$4.99 CASH REFUND b) between $5.00-$9.99 GIFT CARD REFUND c) above $10.00 GIFT EXCHANGE (See #3 below)
3. A GIFT EXCHANGE is done when an item is valued at above $10. This means that you will be required to exchange the item for any number of items that add up to the value of your return FROM THE SAME DEPARTMENT. So if you return a CD for $15, you can buy a $10 CD and $5 in batteries.
4. If the merchandise isn't in our system, we can give you the number to reach the manufacturer.

NOTE: If you have a GIFT RECEIPT, you will get a GIFT CARD refund.

Any questions, write a response and I will try to answer them under the name "TGTMAN".

Hope this helps! (This is really long, but is only about 1% of what I have to know!!!)
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Posted by tgtman on 2004-12-30:
Let me clarify... Point #2 and #3 under "NO RECEIPT" is only if you have no receipt, and Receipt Lookup is UNSUCCESSFUL. Sorry to be confusing!
Posted by Slimjim on 2004-12-30:
I think this is a very helpful post. Target return policies have been the subject here on more than one occasion. This is a good outline from an insider.
Posted by GuestsSuck! on 2005-04-05:
They have further updated this policy, so that without a receipt you can only get ONE item from the same department for equal or greater value.
Posted by tgtman on 2005-06-07:
ATTN: "Guestssuck"

At our store, we are "breaking the rules" with the return policy. I know our return policy grid (issued by headquarters, delivered to all Target stores) clearly states ITEM FOR ITEM (Ex: If you have no receipt and bring back a $40 toaster, you have to exchange it for ONE item in Small Electrics for $40 or greater). But our store arbitrarily allows guests to purchase multiple items because of this ludicrous policy. If it works like store credit, I WISH WE COULD JUST ISSUE A GIFT CARD! P.S. Sometimes our GSTL's or LOD's approve getting multiple items from different departments! It's crazy, I know.
Posted by MADCAT on 2006-06-15:
Target's Policy is therefore , really not policy, can work all different ways........what they do for one, they may not do for another, I see................
Posted by got twins? on 2007-10-19:
I just read your post and it was very informative. I was happy to finally have the confusion re: receiving full price refunds even though Target's stated policy is that you will only receive the current clearance price on things that have marked down in the interim. Question - does that apply to seasonal/holiday merchandise too? Someone told me that if I returned Christmas items after December 25th, even with a receipt, I would still only get the clearance price?
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Target Will Not Sell A Product That Is In Stock
Posted by on 01/10/2009
THE DISTRICT - TUSTIN, CALIFORNIA -- Okay everyone, with my constant defense of Target I know you never thought I would write a complaint against this company. I won't throw the term "loyal customer" in this review because we all know that loyalty is dead in the business world, unless you are dealing with a small business. Well, I've seen the light.

I've been looking for the Nintendo Wii for almost two months now and they are constantly out of stock in all stores. They are extremely popular so I understood during my search that it would take time.

I did everything that every retailer that I was interested in buying this product from told me to do, including Target. Be there first thing in the morning when the store opens. This is not an easy task. Whether we work in an office or work in the home taking care of families, being there at opening time isn't easy, but okay I did the best I could.

Today I went to the Target store at the Irvine Market place. They had no Wii's in stock but did a product locate. They showed four Wii's available in stock at the Target at The District in Tustin. Product locators are not always accurate so I called. They asked me to call back 15 minutes later. Target will not hold product for customers so I drove down there rather than wait for them to be sold out. I get there and the clerk verifies they have the Wii's in stock. Great! But then he tells me he must ask his manager if he can sell them. He is told no, he may not sell them. I asked to speak to the manager personally and I was told the same thing. They are being held for a promotion and I may not buy one.

I understand the concept of having enough product for a promotion, but if that is the reason the Wii's were being held then I should have never been told that there were any Wii's in stock. I called the 800 guest relations number and they did their little investigation. They finally came back on the line and I was told I could not purchase the Wii today and to check for the promotions. I have been trying for nearly two months and I am done jumping through hoops. No thanks! It was a losing battle and not one I am choosing to fight with this company. I let the supervisor in guest relations know that I would obviously not buy the Wii at Target when they are finally available and that I would also take my general merchandise needs to another store as well. This did not phase him one bit. He probably hears it so many times a day that he tunes it out.

I told him to look for my post on My3Cents. He said that he would.

**Update 1/12/09** I just received another call from guest relations. I was told that the district manager would not be calling me, that my last contact would be with guest relations. Upper management feels the district manager has time to only receive information from guest relations and in turn they will contact the store. In my opinion, this de-personalizes the experience as management does not want to hear directly from me, or anyone else that has a complaint. I will let this go now. I will take satisfaction knowing that I will not spend my money at a Target store again.
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Posted by Anonymous on 2009-01-10:
Well you must be a real a-hole to act like that, John!

LMAO, you know I'm kidding!

OK on a serious note, my understanding was that retailers could not hold game systems for a "promotion," but I am probably wrong. I got that information from Game Stop right after the Wii first came out and I went on a covert operation to get one for a friend (don't ask for details LOL). I'm sorry you can't find a Wii, we have them everywhere here...should I mail you one??
Posted by Anonymous on 2009-01-10:
I've been communicating with customer service at Nintendo. I am going to email them what happened this morning and I am going to attach a link of this review. Ugh! I never thought I would see the day when I wouldn't go to a Target store again. I think I am in mourning. LOL
Posted by Anonymous on 2009-01-10:
That's great, I'd love to hear what they have to say about it. My guess is they were holding them for someone they knew and didn't want to tell you.
Posted by NickL11354 on 2009-01-10:
Check craigslist, Amazon or Ebay -- you may pay more but won't have to deal with BS like this. I bought a Wii with 10 games and paid close to $500 plus another $150 for the Wii fit, but that is the price you have to pay.

No wonder stores like Target are not doing that well but places like Amazon are reporting record results. Likely bad customer service and employees who can't think outside the policy box.

Wii's never go on 'promotion' or on sale so likely what you told what BS and the truth was they were probably being stashed in the back for employees to buy. If the wage at Target is so low -- say $15 an hour for average team member, how come I always see them using blackberries & Iphones on break when I go shop there
Posted by NickL11354 on 2009-01-10:
Posted by Anonymous on 2009-01-10:
Like I've been saying for years John... Savvy self respecting customers avoid Target... You should too! (VH)
Posted by Anonymous on 2009-01-10:
Thanks for the good info Nick!

JC, I never thought of them holding them for people they know. I guess my brain just assumed they would be honest.

Crabby, that is exactly what I am doing now. ugh!
Posted by Anonymous on 2009-01-10:
Friends don't let friends shop at Target.
Posted by Anonymous on 2009-01-10:
John, my wife called and asked that a item be held for her at The District Target and they did it. I think it's who you end up talking too and if they want to help out or not. Same situation, the Target in the Marketplace was out of stock on an advertised item, my wife was the first one looking for it when they opened. They probably never had it or were holding them for friends or something. She called the District Target right from the Marketplace one to be sure she had the right SKU numbers etc.

My guess is The District Target is newer and trying to gain new customers so they will try to help out more. It's like a game, you keep calling until you get someone on the phone that is willing to help. I doubt any of the Target employee's even have a clue what the real policy is on many of these requests.
Posted by Anonymous on 2009-01-10:
Thanks for the info, Super. I am so blinded by my anger now that I can't call them again or walk into the store. It wouldn't be a pretty sight and I always promised myself that I would be the bigger person in that type of situation. I'm getting to know the people at the few GameStops near my place and they are nice and pretty cool to chit chat back and forth with. I think I will keep checking with them.
Posted by Anonymous on 2009-01-10:
True Crabs, but friends vote friends helpful on this gripe site. Watch this puppy go green now, as I apply my vote to this thread, and follow the trend....
Posted by Anonymous on 2009-01-10:
Good answer superbowl. It we existed on a fairer website then I would vote your comment 'Best Answer'.
Posted by Anonymous on 2009-01-10:
Don't vote helpful if the info isn't helpful to you. I should have marked it as informative instead. Just to give everyone a heads up.
Posted by Anonymous on 2009-01-10:
That's not the way it works here John.
Posted by Anonymous on 2009-01-10:
True C20 but John is very deserving of a helpful vote. He's in my top 10 list of useful my3cents members which is a tough list to crack since it's dominated by 'Biz' and 'biz' derivative NICS. Sorry RazzMaTazz but you just got dropped from the list.
Posted by Anonymous on 2009-01-10:
It's the way I work, C2O. Please don't take away the legitimacy of my issue with Target because there are people who behave that way.
Posted by Anonymous on 2009-01-10:
Back at ya' Crab's, my right to vote is not all fair but I do use it when it seems right to do so.
Posted by Anonymous on 2009-01-10:
John, I found your post both informative and helpful.
Please don't make me feel bad for doing the right thing here.

BTW, please pick up a universal remote for Basher when you go back.
Posted by Anonymous on 2009-01-10:
LOL, I'll get right on that C2O.
Posted by Anonymous on 2009-01-10:
Good deal. Congrats on going green! It's great for the environment.
Posted by Anonymous on 2009-01-10:
I voted helpful because it WAS helpful...don't know anything about this vote/dont vote thing. Also wanted to say I am surprised, as I too,w as under the impression product cannot be held in anticipation of a promo.
Posted by Anonymous on 2009-01-10:
Posted by MRM on 2009-01-10:
Excellent informative article!
Posted by Anonymous on 2009-01-10:
C20 and John, at least were running honest reviews now! How many remember the days of a past member IM'ing the membership to vote a lame review helpful? Or a mindless review going green before anyone even read it using a stable full of fake NIC's? The site may have a few flaws when it comes to voting but "we have come a long way baby"!
Posted by Anonymous on 2009-01-10:
John, you can come over to my house and play any time you want! Keep looking, the Wii is worth the wait.
Posted by Anonymous on 2009-01-10:
Ken, I'm on vacation the last week in April and I am committed to going to see Diane overseas. I'll make it two weeks and stop by and play Wii. :) I will wait and buy this gaming system, it is the one that I want...but I will not be giving my money to Target. I am really curious to see what Nintendo has to say (if they comment at all) about holding back product when they are in high demand.

Super, this is my first go green as a reviewer. I don't think I get random helpful votes. I only vote if I find it helpful and/or informative. We lose credibility if we vote helpful randomly. When it is all said and done, my word doesn't count to anyone but me. If other people also find it helpful then I am glad.
Posted by Anonymous on 2009-01-10:
What a bunch of crap! If they have them, they should sell them. I would be sending an email to whoever makes those things and tell about your experience. Good review and very informative. They are lucky, in this economy, people want to spend money in their store, doo-doo heads!
Posted by Justusryan on 2009-01-10:
If they have an ad coming out with the wii advertised and calling for an "ad minimum" of so many in stock, they have to keep back however the ad calls for. Sunday coming up, I would imagine they are for the ad coming out in this coming weeks newspaper. Having said that, John its bull*hit they told you they had any in stock. Probably some new employee that looked it up in their computer-based inventory and saw the wii's were indeed in the store, but the computer will not tell said new employee that the wii is being held for an ad. It sucks and thats a problem of training at this Target. I vote this review "very helpful"
Posted by DebtorBasher on 2009-01-10:
I was looking into buying one of these just before Christmas. I found quite a few of them available on Amazon.com. You just have to make sure to check out the ratings of the seller first. I've bought many things from Amazon and never had a problem. I'm even thinking about changing my NIC to AlwaysAgainAmazon!
Posted by Slimjim on 2009-01-10:
Well written and a legit gripe. They should not have shown as stock, which in turn was relayed to you, if in fact they were not available for sale. Pretty fair expectation. I'm voting this helpful for if no other reason, it dropped Razzmatazz into obscurity where it belonged.
Posted by Anonymous on 2009-01-10:
NeverAgain should appreciate that....
Posted by Principissa on 2009-01-10:
I was under the impression that they are in business to make money, and that would mean selling an item to a customer willing to pay for it. Honestly, I hate to say this, they were better off lying to you, telling you they had none, rather then tell you they had 5 and refuse to sell you one. That's what makes me angry about this mess.

Posted by jktshff1 on 2009-01-10:
Great Post. Can't add much to what's already been said.
Bet the clerk that first told you yea we got them got in trouble lol!
Posted by Anonymous on 2009-01-10:
I know, jkt. I feel bad for the kid. When he told me the manager said that he couldn't sell them I thought he was going to have an accident in his pants. I told him it was not his battle to fight and asked him to tell manager to come to the department, that I wanted to speak with him.

Princi, I agree. I would rather have been told they didn't have any than to be refused the opportunity to buy one... knowing that they were in the building.
Posted by Nohandle on 2009-01-10:
This is little story is about Toys R Us, not Target, but I expect most work the same. A year, or year before, Tickle Me Elmo was the big seller at Christmas. If you checked on their website, or called, there were X number available at your local store. An employee had a pal who worked for Toys R Us who hid one of the prized toys of the year in the storage area behind view. Yep, the individual was able to purchase the toy much to the dismay of other shoppers in line at the checkout who had looked all over the store for one. No special price, just availability.
Posted by Anonymous on 2009-01-10:
Great post, John. I understand that an item in stock should be available for sale. But consider that promos are designed weeks (months?) before the promo event. The promo item draws customers in who will buy other merchandise too. If Target sold out of the item, they'd not have any for the promo and people would be howling mad about that. Still, I can think of no worse bummer than to know 'my' Wii was tucked in Target's back room where I couldn't buy it at any price. So close...so close...but yet so far away. My sympathies!
Posted by Anonymous on 2009-01-10:
Like John said, they shouldn't have told him there were any in stock if they couldn't sell them. That was what Target did wrong here.
Posted by Anonymous on 2009-01-10:
Wow, I googled Target Wii complaints to see if I could find if this happens a lot with Target. My complaint popped up. Dang! Google is fast!
Posted by Anonymous on 2009-01-10:
16 well deserved helpful votes. Congratulations John!

BACK OFF on the unnecessary moderation please. Thank you.
Posted by NickL11354 on 2009-01-10:
You know I may have 'drank the kool aid' and spent $650 for a WII & Wii fit, but seriously what is so good about it. I hardly even ever use it or have desire to.

What target did was completely unacceptable and I would have outted the manager on the spot but really what is it about the Wii that gives people Hard Ons'. I have the Wii, PS3, 2 XBox 360's and Three laptops. I only really use one of these computers and it isn't any of these items but this $3,000 gaming desktop that I bought
Posted by Anonymous on 2009-01-10:
Thank you C2O. Who/what message got removed? I didn't get to see it.
Posted by NickL11354 on 2009-01-10:
You know I may have 'drank the kool aid' and spent $650 for a WII & Wii fit, but seriously what is so good about it. I hardly even ever use it or have desire to.

What target did was completely unacceptable and I would have outted the manager on the spot but really what is it about the Wii that gives people Hard Ons'. I have the Wii, PS3, 2 XBox 360's and Three laptops. I only really use one of these computers and it isn't any of these items but this $3,000 gaming desktop that I bought
Posted by Anonymous on 2009-01-10:
I think it may have been mine John..I left a smart a** comment about all the helpful votes..somebody doesn't have a very good sense of humor I guess! :)

btw, have you heard back from Nintendo yet??
Posted by Anonymous on 2009-01-10:
I just wanted it for entertainment and to get me from behind the desk on the computer. (Trading one bad habit for another I guess.) LOL I actually saved the cash I would have spent on other things that I really don't need so I wouldn't have to put the game console on a credit card. Cash in my pocket doesn't usually last this long.

I don't trust Microsoft and the Xbox, PS3's are a little pricey but I'm sure just as fun as the Wii. Nick, wanna sell me yours for $100? LOL ::joking::

JC, I heard from Nintendo after my first email to them but nothing from this morning. Based on the previous delay it takes three days for them to get back. I was actually impressed it was not a standard form apology email. I'm sure they will write again.
Posted by Anonymous on 2009-01-10:
I KNOW it was mine John, but JC had told me to post it.

She is the spokesperson....
Posted by Anonymous on 2009-01-11:
Here is Nintendo's reply:

It does sound frustrating To answer your question, a retailer may choose to purposely withhold already-released product from going onto its shelves until a particular date for a variety of reasons. It's important to note that Nintendo is unable to dictate store policy; once a retailer has purchased product from Nintendo, they are free to distribute or withhold it as they see fit. I can only direct you back to your retailer for any additional questions or concerns.


Nintendo of America Inc
Posted by DebtorBasher on 2009-01-11:
They didn't even offer to sell you one? Let me at 'em!
Posted by Anonymous on 2009-01-11:
Nope, they sent an additional email asking for my phone number. I asked them what they would like to discuss... as if they couldn't help me locate the product there was nothing to discuss. That may have been an impulsive response that cuts the communication with them and I will have to accept that. But if all they are going to do is BS me and tell me to be more patient than I already have, there is nothing to talk about.
Posted by DebtorBasher on 2009-01-11:
I confess...I have banned everyone from selling one of those to you because it will take your time away from M3C, then I will be lonely without my BFF.
Posted by Anonymous on 2009-01-11:
LOL so its YOUR fault?! Shame on you! >:-)
Posted by jktshff1 on 2009-01-11:
This thing is going to go on longer than diane's lol
Posted by Anonymous on 2009-01-11:
LOL Gosh I hope not jkt. It takes over a minute for Diane's page to load on my computer now.
Posted by DebtorBasher on 2009-01-11:
I only did it because I care... :-(
Posted by Mrs M on 2009-01-12:
This doesn't surprise me. Target is owned by a British company named TESCO, who are neck and neck with Walmart in the UK as retail giants. Last year Walmart in my town told me they couldn't sell me a desktop they had advertised (cheap) even though it was in stock because what they had in stock was for a promotion.
Posted by Anonymous on 2009-01-12:
**Update 1/12/09** I just received another call from guest relations. I was told that the district manager would not be calling me, that my last contact would be with guest relations. Upper management feels the district manager has time to only receive information from guest relations and in turn they will contact the store. In my opinion, this de-personalizes the experience as management does not want to hear directly from me, or anyone else that has a complaint. I will let this go now. I will take satisfaction knowing that I will not spend my money at a Target store again.
Posted by Anonymous on 2009-01-12:
John, I take satisfaction that you will not spend money at Target anymore. Little by little and step by step the membership is learning the evils of doing business with Target and since I been beating that drum for over a year every time a valued member declares their intention to boycott Target it fluffs my pillows.

25 helpful votes can't be wrong. Target -- It's not in your best interest.
Posted by DebtorBasher on 2009-01-12:
I love Target! Their stores are clean and organized and everything is easy to find, the employees are very friendly and helpful. But, maybe that's because they are Ohioans!
Posted by jktshff1 on 2009-01-12:
AW John...don't give up, just be nice...
Posted by DebtorBasher on 2009-01-12:
John...if you want, I will gladly Email the District Manager your calendar pictures...that would surely get you a response! Hey, what else is a BFF for?
Posted by Anonymous on 2009-01-12:
my little brother lives in Whittier..he picked up a Wii with no hassle right around X-mas time....I believe the Target location he went to was In Puente Hills...close to the mall.
Posted by Anonymous on 2009-01-12:
my little brother lives in Whittier..he picked up a Wii with no hassle right around X-mas time....I believe the Target location he went to was In Puente Hills...close to the mall.
Posted by Anonymous on 2009-01-12:
DB, I wish you would have the opportunity to speak to the manager at Target that I spoke to on Saturday. You may have a different opinion. I doubt that it has to do with them being Ohioans, but who knows. It's Target and it doesn't matter anymore. Oh, and no thanks on the calendar offer. I've lost my sense of humor on this post.
Posted by Ytropious on 2009-01-12:
Where I worked we routinely kept Wii on hold for Sunday ad promotions. It made sure that everyone saw them at the same time and there would be no "right place, right time" problem. Everyone would see we had them at the same time, it made things fair. The fact that they told you they had some sucks, but as you said, it was probably a newbie.
Posted by TL-Houston on 2009-01-12:
Well written! These stores pull these tactics and aggravate us all needlessly, and then they wonder why sales are so low.
Posted by ford2M on 2009-01-12:
We want a Wii with the Fit game and needed accessories to just start out.

Would someone please tell me exactly what you need to buy?

I'm scared to buy the Wii on eBay, but buy less costly stuff on eBay lots.

Hoping someone can inform me or tell me which bundle package is the best.
Posted by Ytropious on 2009-01-13:
Ford, A wii system brand new from nintendo comes with one "wii remote" which is the main controller, and a nunchuk, which is the left hand attachment. It's enough for one person to play. You'll need a remote and nunchuk for each player. A brand new wii will also come with wii sports, which are 5 mini sports games. Wii fit comes with the balance board controller and the wii fit game, you don't need anything extra to play. System costs 250, Fit costs 90.
Posted by Big Al2674 on 2009-01-13:
I work part time at a Target store and I feel your pain about trying to find a wii. I'm sorry for your inconvenience. On a side note, if an item is in stock Target stores can hold it for guests for 24 hours, unless its a clearance item. We can't hold wii's however, due to it's popularity. My best advice for obtaining a wii console or Fit, is to go online at Target.com on Saturday and check the new ad flyer for products debuting on Sunday. If the wii is advertised, get to your store before it opens on Sunday and get a number. It's unfortunate you were told that wiis we're in the store but couldn't purchase one. It's true that the wiis were in the backroom but they couldn't be sold into they were processed into the system. I've run into that several times on Saturday nights, but there's really nothing that sales team members can do about it. The store made a mistake by having it listed on the computer system.

If it'll make you feel any better, it was about two months before I was able to buy a wii, even though I work at the store! Sometimes you just have to be lucky.
Posted by Anonymous on 2009-01-13:
Thank you for your info Big Al. You are the first person from Target to acknowledge that a mistake was made and offer an explanation. Even though it is here and you were not the one I spoke to I still appreciate hearing it. :)
Posted by forcomplaintsonly on 2009-01-25:
The reason they probably wanted to hold them, was they feel obligated to have a handful, when a promotion starts, they never feel obligated to have a truckload, even when they are popular.
Posted by d1951 on 2009-02-01:
Well I purchased Wii fit on Sept. 11, 2009 for my granddaughter for Christmas at the Allen Park, Mi store. As you know...get the Wii fit while you can. My granddaughter already had one, I tried taking taking the unopened Wii fit back to the store.

I gave the return center the receip and they called over a security guard to open the box (even though it was obvious it was opened - he went through it) After poorly trying to put the Wiifit back they told me it couldnt be returned because of the 90 day policy....even though it was a Christmas present. Bottom line they should have told me that first. I complained to the manager and she basically said too bad. I told her I wouldn't shop there anymore and she basically had the "who cares" attitude and walked away. I had a heck of a time getting back together right in the box.
Good news I sold it on Craig's list in about an hour. I will never shop at Target's they are so backward and lack good customer service.
Posted by Anonymous on 2009-02-05:
mmmmmm, this is a juicy complaint. For whatever it's worth you'll be getting a lot of google help from me. LOL
Posted by Nohandle on 2009-02-05:
Bobby, go to your room!! You've already created enough turmoil around here. LOL
Posted by old fart on 2009-02-05:
Bobby, Fred, Jose... whoever...
Posted by Anonymous on 2009-02-05:
LOL Nohandle. Let Bob do his thing. As long as he isn't spamming on my complaint, its all good. :)
Posted by Anonymous on 2009-02-05:
Hi John, miss you around here.

Bob, the change in your tone is commendable but you blew it here. Track Huck down and find a site you guys have not wrecked yourselves at.
Posted by Anonymous on 2009-02-05:
Superbowl who appointed you commander of this ship? You're entitled to your opinion, but you're getting redundant now.
I always try to be polite to people. But when people make personal attacks I sometimes act defensive. It's human nature dude. At least I don't go out of my way to belittle people like so many others here do.

Old Fart: Where does Jose come in?
Posted by Anonymous on 2009-02-05:
Popular vote. You had my vote until you're the one that kicked off the personal attacks. bad move.
Posted by Anonymous on 2009-02-05:
LOL, hardly. But this isn't worth arguing about. Old Fart thinks I'm at least 4 different people. That's a good one, being as how Bob Slade comes up automatically whenever I post in here. Fred Fields couldn't change that and made a note he wasn't me, so now I'm four people? Whatever.
Posted by Anonymous on 2009-02-05:
Whether or not Bob is legit,I know that Target has seen this site. Guest Services actually commented on it during one of my calls with them, so I think my point was made. My friends/co-workers have supported me as well. We would eat lunch at The District and then shop around Target if we had time. We find other fillers for our the rest of our lunch hour now. I have not spent one dime in a Target store since this incident and I am feeling pretty good about it.
Posted by Anonymous on 2009-02-05:
Okay people, please don't dirty up my post with your argument. Take it to the community forum. I don't venture over there anymore so I wont have to see it. Please, and thank you.
Posted by Anonymous on 2009-02-05:
Target knows I'm legit, that's all that really counts.

I'm glad they're reading this site. Maybe they'll learn a thing or two or three or four.

1. Settle with me on my injury claim if you want me to shut up.
2. Improve your customer service at your corporate office.
3. Improve your return policy.
4. Keep your temporary pharmacy help more informed. I'm going to be making a review about that here shortly.
Posted by Anonymous on 2009-02-05:
Sorry John, your post slipped me. I'm outta here.
Posted by old fart on 2009-02-05:
Bob Slade/ Fred Fields/ whoever...
My guess is that CUCCA has a combined membership of ONE...
Posted by old fart on 2009-02-05:
Sorry John... the goofy article timed out ...
Posted by cherpep on 2009-02-05:
John, I'm very sorry that you had the experience with Target. Unfortunately, since it is Target, it was bound to happen eventually. Their policies and procedures clearly indicate that they only care about the $$. In my opinion, that's OK to a certain extent, they are a business and $$ is what they are about. However, if they continue to handle all their conflicts without showing a little customer appreciation, they will eventually have no customers to appreciate, and where will their $$ come from then? It's easy to love Target when everything goes well, it's even easier to dislike them when you open your eyes to the big picture.
Posted by Anonymous on 2009-02-05:
You are exactly right Cherpep.
Posted by HoneyBunch on 2009-03-21:
People are never going to be satisfied, sad to say... here's a case of darned if you do/darned if you don't.
I hear so many people complaint that the advertised item is not instock (because they sold out early or before the sale started). They cry "false advertisement", bait and switch, etc. And when the store decides to maybe "hold back" some ad items, in order to have enough stock for when the sale starts, then people complaint about it too. People, make up your mind!:)
Posted by Anonymous on 2009-03-21:
HoneyBunch, you have missed the point of the complaint posted. Perhaps you should re-read it and make up your mind to comment on the true issue at hand, which was BAD customer service. This review has absolutely nothing to do with bait and switch, or false advertising or me not finding an item available that was in an ad. It has everything to do with Target's horrible customer service. I have no problem with Target holding back an item that they will have on promotion for an upcoming sale. My issue is that the associate told me they had them in stock and then management refused to sell it. An easy way for Target to have avoided this complaint is to have never told me they had any to begin with. Sounds like a simple solution, don't you think?
Posted by jktshff1 on 2009-03-21:
+1 John, good way to put it.
Posted by Better Judgement on 2009-06-16:
D1951 You have got to be kidding me. 3 months is a long time to decide to return something. There has to be a cutoff date and 3 months is plenty of time!
Posted by Anonymous on 2009-08-07:
Wow, there goes my trust in target.
Posted by PepperElf on 2009-08-07:
i am not upset at target for holding the Wiis

i think of it this way...

1) Target has a sale in the flyer and people show up and find the item isn't in stock
2) People scream and complain and start yelling about "bait and switch"

so to me this sounds like target is trying to ensure that they actually have the product in the store for the sale.

heck if the Wii is that important why not just go online and order one.
I just looked at Amazon and they can even guarantee a 3 day delivery.
same price as target

unless the letter writer is mad that target said "no" and "no means rude"?
Posted by Anonymous on 2009-08-07:
PepperElf, Did you read the review and its subsequent comments? No where in my complaint did I claim this was bait and switch. That term in no way applies here. BAD customer service is the issue! If you read any of the comments in the thread I stated in those posts that it was not bait and switch. Did you see the date on the review to know this was 8 months ago? Things have changed in 8 months and at that time there was a shortage of Wii's. You can call any gamestop or online vendor and they will confirm it. In addition Nintendo does not sell the items directly to customers. Nintendo is doing a better job with supply and demand so of course Amazon has the item in stock now.

Subsequently, regarding my complaint in general, you missed the point. Target told me they had the item in stock and then I was not allowed to buy it. Were you at the store to hear the the sarcasm when I was told no? No. THAT, PepperElf is where the rudeness came in. Were you on the phone with customer service when I was told no? No. Were you told they had an item in stock and then you were not allowed to buy the item? No. That would be me. I've said this before. Don't tell the customer you have an item in stock if you don't plan on letting them buy it.
Posted by PepperElf on 2009-08-07:
It's available now.
Posted by Anonymous on 2009-08-07:
What difference does that make? This review was written 8 months ago and you are just now posting comments coming go Targets defense because now they are available? This is after the fact and does not excuse the behavior of Target employees. I am talking about the rudeness. Not about whether or not I can find one now.
Posted by PepperElf on 2009-08-07:
then there's the other point

if they have a promotion coming up and sell all the Wiis before hand
they'll still get complaints about being out of stock and how dare they run a promotion without any product

or the people who buy the wiis will be furious that they didn't get the sale price

so.. no matter what they do they're going to make someone angry

and... i'm off for now. taking the car in for some work.
Posted by Anonymous on 2009-08-07:
John, Did you ever get your Wii?
Posted by Anonymous on 2009-08-07:
Pepper, the point I am making is that if they are not going to sell it, dont tell the customer they have them in stock. Case closed...right? I'm not unhappy because I am not told they have them and can't buy one and on sale day the people who want one will have them available. WOO HOO! Everyone is happy. Target's problem is solved!

I am really glad that you had a good experience when you made your purchase at Target. I did not try to minimize it by posting my opinion of Target on your thread, in fact I was glad to see a good review. It kind of gave me hope for Target. In return, please do not minimize my complaint. Whether you agree or not is fine, that is what this site is for. But my complaint is valid.

***Waves bye*** Hope your car work isn't too expensive. It always ends up costing me a fortune when I take my car in. Maybe its time for me to get a new one. eeek!
Posted by Anonymous on 2009-08-07:
Yes Ken, I finally got one a month or so after this review was written.
Posted by PepperElf on 2009-08-07:
i'm thinking the guy who said "it's in stock" didn't realize it was ear marked for the promotion

it sounds like his hands were tied once he found out.

not sure if there was anything else they could have done.
not without getting in serious trouble and possibly losing his job.

yeah i saw a story where the worker did hook up the customer for a popular game set. gene simmons went to get an xbox and asked them to hold one aside for him, stating that his presence might add to the chaos they already had.

the worker said yes. gene came back the next day, bought his xbox and found out the worker had been fired.

(yay the dealer has free wifi in the service area)
Posted by PepperElf on 2009-08-07:
oh. i thought i mentioned it but i didn't
gene gave the man a year's salary after that incident, because the man wouldn't have been fired if he hadn't hooked him up
Posted by BokiBean on 2009-08-07:
John this has 38 helpful votes!!!! Holy cow.
Posted by Anonymous on 2009-08-07:
Yes and it is the Most Helpful Review For 2009 on the site. John picked up a lot of non regulars on the site to reach 38.
Posted by BokiBean on 2009-08-07:
No doubt, my jaw hit the floor when I saw that. Go John!
Posted by MsIndependent on 2009-09-02:
Target is right for not releasing products that they received in for a special promotion. If they were to release the product ahead of time, then there would be none left for the promotion.

The software on their computer would be more intuitive to suggest that they had "x" many product in stock, but showed it grayed out, so that the clerk wouldn't have stated they had it in inventory, since it was not in sales inventory.

Please keep the peace - Target is one of the most reputable retailers.

Posted by Anonymous on 2009-09-02:
Please keep in mind I don't have a problem with them keeping a product they need for promotion. Again, if you read the complaint my problem is with Targets customer service surrounding the issue. If you read the complaint and the corresponding posts then you would realize that it's not a hard concept to grasp. Again, the system showed the product in stock and if it was not to be released then the salespeople should have been properly trained to tell the customer there were none in stock. Simple training issue. Target should pay attention!
Posted by CoonCatOne on 2009-10-18:
I had a similar situation with Target. But Target was one of 4 stores that did the same thing... get you in, tell you it is out of stock. One Target store employee told me that store personnel snap them up as soon as they come in. It would be nice if it was illegal to advertise something they have no intention or ability to sell. We finally found a store that had one wii game... it is a good game.
Posted by Neptune31 on 2009-12-05:
Target lost a huge chunk of my purchases after the way they handled the mispriced car seats last year. There are certainly times that I need to go there vs. another store, but I reckon they've lost over $1,500 of my business, and I'm sure I'm not the only one.
Posted by Lifemates on 2010-10-11:
It must hurt even the big chains when they lose enough high spending customers of theirs.
Close commentsAdd reply

Target has over 250 complaints on this website alone and I'm adding mine
Posted by SpeakingUp on 02/05/2006
RALEIGH, NORTH CAROLINA -- I wish I'd known about this site before my experience at Target. I've just lost approximately between $40 and $50. Because I can't find a receipt for an item that turned out to be defective, and they no longer carry it, even though it was purchased about 6 weeks ago, they will do absolutely nothing for me. No refund, no exchange, no gift card, no store credit. Absolutely nothing-despite the fact that they agree that this product is defective. So be forewarned: if you lose your receipt, and you paid cash, they feel they have a right to keep your money and do nothing for you. I'm going to make sure every friend and family member hears about this. The item was a gift for my child, a bottle of Brittney Spear's perfume called "Curious" and the perfume literally soured. The perfume barely comes out anymore from the sprayer and the perfume itself has turned rancid. The color went from being clearish to dark yellow and went from smelling good to smelling putrid. This was a Christmas gift and she barely got to use any of it-the bottle is almost full and we get no compensation what so ever.
Read 30 RepliesAdd reply

User Replies:Close comments

Posted by anti-idiot on 2006-02-05:
You’re complaint has no validity. Common sense would have told you to keep the receipt. A receipt is your only ticket for a refund most anywhere, not just Target. That’s the whole concept behind loss prevention. How are they to know you didn’t buy it somewhere else? Or had it for ages and decided to return it once it went bad? Or had just grabbed it off the shelf, trying to make some quick cash? Don’t blame Target for something that’s your own fault.
Posted by Sparticus on 2006-02-05:
I think I would side with the consumer on this one. Target can tell based on the UPC code whether or not the product was purchased there, regardless of a receipt IF it was purchased using a credit card. Regardless, Target should stand behind their products, and send the defective back to the manufacturer and replace it for the consumer.
Posted by spiderman2 on 2006-02-06:
This perfume on Target.com is $24 and the bottle is blue so how do you know the color changed? Try e-mailing Britney maybe she will care.
Posted by RVRBOATKNG on 2006-02-06:
Yipes! It sounds like the product must have mirrored the person it was named for. Short shelf life, soured and rancid. That would be the brit herself.
Posted by Hugh_Jorgen on 2006-02-06:
Sorry Sparticus - the UPC code does not vary from retailer to retailer - it is the same on every bottle of the same perfume. There is no way for Target to know where this was bought without a receipt. Target was most likely too generous with their returns for too long and they realized they were being taken adantage of. They tightened up their return requirements and now they are the bad guys?
Posted by yoke on 2006-02-06:
You could buy that perfume anywhere. I have even seen it at swap meets. Where is the poster getting the price. On Target.com it is priced between 14.99-29.99. I'm sure at Christmas it was even on sale at some point.
Posted by Dr. Jeecheroo on 2006-02-06:
I have to side with the customer on this one. A lot of retailers, including WAL-MART, will allow you to return merchandise without a receipt especially if it's defective. Face it, Target is a company for losers. Half the customers Target gets are people like siffer (a site regular here) who are just simply boycotting Wal-Mart.
Posted by Anonymous on 2006-02-06:
Sweep out the coils!
Posted by yoke on 2006-02-06:
Why not return it to Wal-Mart. Since you don't have a receipt or proof as to where you bought it maybe Wal-Mart will take it back (they did carry it). Alot of people say Wal-Mart will take anything back even without a receipt.
Posted by Dr. Jeecheroo on 2006-02-06:
And if Wal-Mart won't take it back, Bed Bath & Beyond WILL! I know a guy who returned a vaccum cleaner that was like three years old and used a bunch of times. Not only was he able to get a brand new replacement for it free of charge without a receipt on hand, but he had $200 store credit as well.
Posted by spiderman2 on 2006-02-06:
Yeah, and we all pay for crap like that in the end. Lovely.
Posted by Anonymous on 2006-02-06:
C'mon docjee?
Posted by just_say_no_to_stupidity on 2006-02-06:
So you're going to boycott Target because they refused to hand over their money to a random person with a unvalidated claim of purchase? Sounds to me like Target should boycott customers like you. Target should give you $40 in exchange for an old bottle of perfume that may or may not belong to them? Sounds like a fair exchange to me.
Posted by Dr. Jeecheroo on 2006-02-06:
Has anyone noticed the recent appearance of obnoxious nics like "anti-idiot" and "just say no to stupidity" who are obviously trolling the site?
Posted by Ms.Consumer on 2006-02-07:
Yes, I Dr. Jeech I have noticed "anti-idiot". Why can't "anti-idiot" just comment on the post without insulting the person?
Posted by tgtman on 2006-02-07:
Target has a 90-day return policy. It also says if an item is on clearance at the time of the return, the current refund value will be enforced. This would be $0 without a receipt, if it is discontinued. By the way, defective Health & Beauty products never get returned to the manufacturer. They get thrown away at the end of the night.
Posted by anti-idiot on 2006-02-07:
Yes, it’s true, my comments are always negative. However, it is not because I disagree with everyone. I figure that an individual who I deem as intellectual doesn’t need that extra little pat on the back. It’s the other end of the spectrum that needs the help. If we are to smote idiocy once and for all, we must raise awareness. Until then, I will continue the crusade and keep the criticism coming.
Posted by tgtman on 2006-02-07:
Sorry, you are wrong. There are not 250 complaints!!! There are 74 posts -- some are positive, some are informative, and some are complaints. 250! You were way off.
Posted by just_say_no_to_stupidity on 2006-02-07:
I'm a troller? Curses on me for having an opinion! Why bother with you people anyway? Maybe I'll spare your feelings, sweetheart, and stick to thwarting idiocy face to face.
Posted by Ms.Consumer on 2006-02-08:
looks like anti-idiot can dish it out, but can't take it. ha ha
Posted by anti-idiot on 2006-02-08:
I can't take it? If by "it" you are referring to stupidity, you're absolutley right.
Posted by Mooie on 2006-03-27:
OK, first of all, you bought a bottle of "Curious" by Britney Spears for your child?? I hope your child is AT LEAST in her teens!

Secondly, Target has a 90 day return policy. If you have a return without your receipt, they are one of the FEW companies who has the ability to look up the purchase if you paid by check, credit or debit card. If you paid cash, you;re out of luck because there is no way to trace it. You will need to return the item to the SAME STORE it was bought from for this to work, though - other stores will not have the same info in their systems.

If that doesn't work, the address of the manufacturer is on the bottom of the bottle or on the box it came in - take it up with them.

Keep in mind, Target did not make the perfume, they merely sold it - The manufacturer is responsible here, not the store. Make sure you have your frustration "Targeted" at the correct company!
Posted by Texmommie on 2006-05-22:
Sparticus - Holy cow! Logic at work!!!!!!!!!! You rock!
Posted by Shelld on 2006-08-31:
I was given Britney Spears perfume Curious as a gift for Christmas. I have had no use out of it as it has turned yellow and the perfume leaks from the top of it!
I have taken it back to the shop who told me to return it to EA Manufatuers but the address that I have been given for them is wrong. So i am out of pocket £50. Its a joke!!!!
Posted by mattfast1 on 2006-09-18:
Keep. Your. Reciept.

If you don't do that, do yourself a favor and purchase items with a traceable form of payment - the Service Desk in any Target store can return anything you bought within the last 90 days from ANY Target. Simply hand over your credit/debit/gift card, check (reader will not mark up check, so you can still use it after doing the lookup), or if it's an item with an individual unique serial number like an iTunes card or a PlayStation, that can serve as proof of purchase. If you used a traveler's check or cash, you're SOL. It's a simple policy, and a handy program which is unique to Target.
Posted by Palmdale Girl on 2007-06-28:
I have to tell you I am pretty mad and that is putting it mildly about the Britney Spears Curious Perfume. My daughter had her bottle along with her various other bottles of perfume on a mirrored vanity tray on her beautiful cherry wood dresser. The blue ball and fringe that hangs from the atomizer had gotten pushed off the tray and were sitting on the dresser. When she went to pick it up it had leaked all down the atomizer and stuck to her dresser. The finish is destroyed, there is a permanent imprint of the atomizer ball and fringe on her dresser. The top where the ball comes out is all corroded and the perfume is nasty and rancid. This is a defect to be sure. My daughter told her friend to check hers and it was leaking also. We were at Gottschalks today and at their Curious perfume display their bottle was leaking and corroded the same way. We told the sales girl and she pulled it out. I think someone should come out and repair my daughters dresser. Thanks Britney for a defective product!
Posted by Anonymous on 2007-06-28:
Well, that's not good.
Posted by s.s.d.d. on 2007-10-01:
I just wanted to add that the same exact thing happened to my Britney Spears perfume. It really is rather ridiculous and I'm not sure who to complain to. I suppos I should have realized that nothing quality can come from Britney Spears but it does smell good.
Posted by TargetVictim on 2008-02-27:
In most cases I wouldn't have much sympathy for someone who had no receipt to present and really no basis for a complaint other than poor customer service, however the more negative posts about Target that flood the Internet the better. This company doesn't deserve a dime of anyone's hard-earned money. "tgtman" I can't help but notice you had nothing to say about how Target stole money from my account and arrogantly kissed me off despite the fact I had a receipt, a printout of my checking account clearly showing a duplicate debit, and a bank representative on the other end of my cell phone waiting to speak with him about it. And let's not forget how he threw three pages of other people's credit card numbers, names and transactions at me and left me standing there. There may be people on this site who don't read return policies and foolishly believe that big corporate pigs like Target actually value their customers enough to provide excellent customer service, but my experience borders on criminal intent. Go ahead, try to defend Target's position. The more I post the more people like me have come out to share their similar stories. I love the Internet.
Posted by DivaB on 2009-12-02:
Perhaps your receipt will show up. My fingers are crossed for you. Isn't there a bar code on the item. Of course who am I to talk. I had the receipt and had a hell of a time returning shoes, until I was out of town and tried a different Target, and then had no problems.
I'm sorry
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bad return policy
Posted by on 12/22/2003
MISSOURI -- My daughter saved her allowance for months to buy a Barbie karaoke machine. We bought the toy, came home, and the eject button on the machine did not work so she could not put any tapes in it. Not a big deal, right? We'll just take it back and get another..

I went to return the karaoke machine to the store (receipt in hand), told them the problem, and they refused to let me exchange it or give me my money back. They tried to "fix" the eject button to no avail, but they wouldn't exchange it because it was "used" and the receipt clearly states that returns must be unused. The receipt was dated for the day before and I guess if you take something out of the package and try to use it, it therefore becomes "used".

This was a pretty good lesson for me and the reason I am writing this is to let other people know how terrible their return policy is. DO NOT buy anything that Target could possibly be defective because once you open it, it is "used" and therefore, not returnable. You certainly couldn't tell by looking at it that is was defective.

I was truly blown away by the whole experience. Protect yourself and spend your hard earned money at a store that actually treats their customers like people rather than a dollar bill. They made me feel like I was a con artist trying to get away with something. They really should put a sign on the entrance door..."Buy at your own risk"
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Posted by Anonymous on 2003-12-23:
That return policy is to protect our gross margin. Too many returns affects our bottom line and can cut into my bonus for best revenue. Translation for the consumer....tough titty.
Posted by Anonymous on 2003-12-24:
You just showed a perfect example for Target. Let's see how it cuts into your bonus when people stop shopping there. You'll lose a lot more $$ from lost sales than from legitamate returns.
Posted by Anonymous on 2003-12-24:
your complaint is a bit irritating; if all the facts you stated are true, you have indeed been wronged by this particular Target store.A product must do what it is intended to. If, for example, your daughter had recieved 2 of these items and simply wanted to return one because it wasn't needed, the store does NOT legally have to take it back. But if a product does not do what a company/store represents it will do, it must be accepted back for return. Speak with a manager; let them know it's not just the money, but the principle involved. That to teach your daughter to protect herself against unscrupulous persons/entities, if the transaction can't be handled to the customers satisfaction and legal rights, then the only alternative is to file for a date in small claims court. Be polite, and know you're in the right. Please follow through and set a good example for your daughter. Consumers have rights, too!
Posted by Anonymous on 2003-12-26:
If you dont like our return policy stay the hell out. Go to walmart and see if you get better customer service there. Ya jack-ass
Posted by Anonymous on 2003-12-29:
I think the consumer here is trying to warn people to stay the hell out of Target. I found it to be very informative. I would much rather go to wal-mart now.
Posted by Anonymous on 2003-12-30:
Actually, you do get much better customer service at Wal-Mart and the prices are way cheaper than Target!
Posted by Anonymous on 2004-01-05:
Sorry - I don't buy this. There is NO way Target or any other legitimate store is going to refuse to give money back - let alone an even exchange - for a defective product. Especially one purchased the day before! I'm not calling the person a liar but let's just say that I suspect that there is more to the story. I took a DVD player back close to the 3 month limit when it had a problem. It took me 2 minutes to get a credit on my charge card. The only question I was asked was whether I wanted a new one or a credit.
Posted by walmartangel on 2004-01-24:
Shop at WalMart. We won't give you a hard time about a defective problem. I feel for your daughter after saving up all that time, then getting a poor quality product. Target is not a friendly store when it comes to customers!!
Posted by walmartangel on 2004-01-24:
;ousy customer service attitude, target employee. We also get a bonus, but it is based on SALES, and you won't get them with attitudes like yours. We have a Target ready to open in March next door to us. I know we will win the most customers here!!
Posted by walmartangel on 2004-01-24:
target employee and the other jerk who called the customer a jack*** lets see who the bigger jack*** is when WALMART puts you out of business. It won't be our fault, either, it will be employees with rotten attitudes like yours. Thanks everyone for recommeding us. We DO give better customer services. and our prices are cheaper!!
Posted by Mad Eye Moody on 2004-02-09:
Ugh...Frustration...Listen Folks...Wal-mart and Target market to two totally different demographics - Wal-Mart CAN'T put Target out of business. The hicks can't afford to shop at Target, and the sensible working class WON'T shop at Wal-Mart. Additionally, Target is owned by Marshall Fields; thusly the people in America with the most money are going to be suporting Target indefinately, and the rednecks...who may not have as much money, but are obviously a larger population, will keep Wal-mart in business.
Posted by sharynsjust4fun on 2004-02-13:
I wanted to share my frustrating experience at Target. I had been a long term Target shopper. Ever since they opened in my area over ten years ago. I have been remodeling my house room by room. I started in the kitchen, which consisted of new dishes, ect being bought at Target. Next room, our guest bathroom. I bought all the decor from Target, including a corner armoire, new medicine cabinet, wall cabinet and so on. I spent in the area of $300.00. Needless to say, one of the larger cabinets was not going to fit. We never took it out of the box, you could just tell by looking. I had the receipt taped to the box. I went to exhange it for other items. As I carried the big bulky item into the store the receipt tore off. You can see were it was taped on, however I was told that without it there was nothing they could do. I understand them being cautious on returns, but this was a brand exclusive to them. I tried to see if they would accomidate me in any way. Restocking fee, in store credit what ever need be. I was there to spend more anyhow. No, they were not willing to comprimise what so ever. Because I paid cash, I was out of luck. I will not continue to patronize a store that is unwilling to accomidate their customer. I ended up going 2 stores down to Wal-Mart, and spending over $200.00 on new bedding items for my bedroom. That was money I had went to spend at Target. Also, as a result of them not being able to come to a comprimise, I will not go there as we continue to remodel our room, guest room, and other bathroom. I am also closing out my Tatget charge account this weekend when I get paid. After telling my fiance of what happened we will NOT be registering for gifts at Target. My one experience has easily cost them hundreds, if not thousands just from our registry. I have a choice, they are not they all mighty high and powerful. They should not have the sense that they only play on there terms. I choose to shop elsewhere for my items.
Posted by sharynsjust4fun on 2004-02-13:
I wanted to share my frustrating experience at Target. I had been a long term Target shopper. Ever since they opened in my area over ten years ago. I have been remodeling my house room by room. I started in the kitchen, which consisted of new dishes, ect being bought at Target. Next room, our guest bathroom. I bought all the decor from Target, including a corner armoire, new medicine cabinet, wall cabinet and so on. I spent in the area of $300.00. Needless to say, one of the larger cabinets was not going to fit. We never took it out of the box, you could just tell by looking. I had the receipt taped to the box. I went to exhange it for other items. As I carried the big bulky item into the store the receipt tore off. You can see were it was taped on, however I was told that without it there was nothing they could do. I understand them being cautious on returns, but this was a brand exclusive to them. I tried to see if they would accomidate me in any way. Restocking fee, in store credit what ever need be. I was there to spend more anyhow. No, they were not willing to comprimise what so ever. Because I paid cash, I was out of luck. I will not continue to patronize a store that is unwilling to accomidate their customer. I ended up going 2 stores down to Wal-Mart, and spending over $200.00 on new bedding items for my bedroom. That was money I had went to spend at Target. Also, as a result of them not being able to come to a comprimise, I will not go there as we continue to remodel our room, guest room, and other bathroom. I am also closing out my Tatget charge account this weekend when I get paid. After telling my fiance of what happened we will NOT be registering for gifts at Target. My one experience has easily cost them hundreds, if not thousands just from our registry. I have a choice, they are not they all mighty high and powerful. They should not have the sense that they only play on there terms. I choose to shop elsewhere for my items.
Posted by Zakk on 2004-04-27:
This story is just a little to arbitrary for me to buy. The product was broken, you had the receipt, from the day before, and you wanted an exchange. And with all of that, Target said no. Come on, are you sure you don't work for a competitor?
Posted by waxlips24 on 2004-05-14:
A similar thing happened to me. However, they were willing to exchange the item, they just wouldn't refund my money even though I had a receipt. Their excuse was that the item was used even though it wasn't...it was defective.
Posted by pakisardar on 2004-05-25:
There might have been a mistake at that target store, I have worked for target for several years, and have never seen a return or exchange rejected with a reciept, if the item is defective. You should have talked to the store manager, or should have gone to another target store, and should have filled one of the comment card for the store that rejected your return or exchange. And where the return policy goes, it has been toughened because the alot of consumers were abusing the policy. There are alot of stores that are easy on the return policy even with items with restocking fee like digital camera's.
Posted by tgtman on 2004-07-22:
I was just reading some comments about Target and I am stunned by your comments.

I'm not sure what Target you shop at, but I can assure you, and all other consumers, that this is not representative of Target's return policy. I work at Guest Services, and we have returned items all the time (even without the receipt). If a product is damaged, you have the right to exchange the item for the same item, or something of equal or greater value within the same department. In effect, without a receipt, you can return something past 90 days, if it is still in the system (Obviously, you can't return seasonal merchandise after a certain point, or a 5-year-old shirt that we no longer carry). However, you will be issued the LOWEST sale price the item was ever at without your receipt. This should make sense, because the company cannot prove you are not trying to make a quick buck by buying low and expecting a higher return.

I am personally sorry for your incident, it should have never happened, especially since you have a receipt. I would have definitely asked to see the leader-on-duty concerning this matter.
Posted by mermaidk3 on 2004-07-25:
tgtman is right. I don't buy your story - no Target would refuse a return on a defective item with a valid receipt. Quit trying to make stores look bad.
Posted by Trgtkay on 2004-08-23:
I have been an employee at Target for about two years now working at Guest Service. I must say this complaint isn't going over too well with me and I believe this guest left a significant part of the story out. Target allows returns or exchanges with a receipt dated within 90 days of purchase. Some items such as portable DVD players, Digital cameras, and other portable electronics can be subject to a 15% restocking fee (if the item is defected it is exempt from the restocking fee). Yes, on the back of Target's receipt it says "all returns and exchanges must be new, unused, and contain all original packaging..." However if the merchandise is defective and a dated receipt is present it can be exchanged or returned... These things like electronics can also be dealt with through the manufacture whose number is printed on the back of the receipt. Now if Movies, CD's, and video games are opened they can only be exchanged for the same item (the exchanged CD, video must be opened before leaving the store) this policy exists at Target because of Copyright Law (Now a days people can burn Cd's and such and return them... this policy/Law prevents that)
This Guest says that she had the receipt, the item was defective, and the Target store wouldn't return it... It sound as though that the receipt was expired, meaning the receipt is useless and cannot be used. To make it easy for guests on the top of the receipt below the Barcode the day it was purchased and the date when the receipt will expire is printed. Like many stores Target receives new merchandise and must clearance "old" merchandise out to make room. The Karaoke machine was probably clearance out of the system (basically meaning it is no longer carried it that store) At that point a return or exchange cannot be made because there is no way to put the item back into the system. Unfortunately Target is not Costco (another retailer that returns merchandise up to 5 years old… not to mention their system is completely different but I will not go into that on this comment) I believe 3 months is a reasonable time period in which merchandise can be returned. I know of many other stores like The Gap and Banana Republic that only allow returns and exchanges offer 14 days.

***Also if you lose your receipt Target offers Receipt Look up. If a purchase was made on a credit card, debit card, gift card, or Check by presenting that same card or a check from that account at any Target store within 90 days the receipt can be looked up. Pretty simple.
If you have any other questions regarding Target Returns of Exchanges go to Target.com and click the link at the bottom of the page or call a Target store near you.
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StarStarStarStarEmpty Star
Production of pro-gay t-shirts
Posted by Maryann.kemmling on 06/02/2012
My husband and I have been a enthusiastic customers of Target since 1971. Now, I buy many toy and clothing items there for my grandchildren. I just learned about Target's production of pro-gay t-shirts to aid that cause.

Target will not receive any further business from me or my large extended family from this day forward as a result of the choice it made.
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Posted by Sparticus on 2012-06-02:
While I respect your opinion, I for one am proud of Target. They will be getting more of my business for their decision to support equal rights for all people.
Posted by dan gordon on 2012-06-02:

perhaps if all the straight people would just stop making gay babies this wouldn't be such a big deal?
Posted by trmn8r on 2012-06-02:
I personally think it is great that Target is forward thinking, though you have a right to your own opinion. I will be spending more of my $$$ and time shopping at Target and JCP and any other company that helps us move forward in respecting individual differences.

Outstanding comment, dan!
Posted by Anonymous on 2012-06-02:
What if they were selling anti-gay shirts? Would that be ok? Personally, I applaud Target for selling these shirts.
Posted by sabletaz on 2012-06-02:
I like all the comments so far....everybody should be treated the same.
Posted by Wes C on 2012-06-02:
Good for you for standing on your pruinciples OP. Many people talk the talk but don't walk the walk.
Posted by No pancakes? on 2012-06-02:
People who are secure in their own sexuality don't need to wear tee shirts or broadcast it. They do their own life without anyone's approval or disapproval. Simply because they are secure enough not to care.

I think it's very funny to have someone act all secure but their actions say otherwise.
Posted by Anonymous on 2012-06-02:
How are these reviews getting so many votes?
Posted by Wes C on 2012-06-02:
"How are these reviews getting so many votes?"

Well gee, apparently there are free thinking people capable of thinking for themselves who have a different opinion and agree with the Op, PC status quo notwithstanding.
Posted by Alain on 2012-06-02:
My guess would be that such a controversial subject attracts more interest, and more votes, than a more mundane post, Shorty. Why the 'helpful' votes? Perhaps because there are strong religious feelings involved? I really don't know since Target selling gay shirts doesn't bother me any more than them selling the shirts of an out of town football team.
Posted by DebtorBasher on 2012-06-02:
I don't like thongs that they sell...but instead of not shopping there anymore, I just don't by the thongs...and many people would like to thank me for that, I'm sure.
Posted by Anonymous on 2012-06-02:
Wes, so in other words, this world is still full of closed minded people?
Posted by Alain on 2012-06-02:
Shorty, the world is full of close minded people. It's an imperfect place.
Posted by Wes C on 2012-06-02:
More so every day LittleShorty. of course, everyone who does not embrace homosexuality MUST be close minded. That is the logic of close, small minded people.
Posted by trmn8r on 2012-06-02:
I can't see not "embracing" something people are coded for when they are born.
Posted by trmn8r on 2012-06-02:
It's interesting that relatively few of the free thinking people don't take the time to express an opinion, but spend enough time to click "helpful".
Posted by Wes C on 2012-06-02:
There is no proof of "coding", it is just one of the latest theories. We are born "coded" with base, animalistic behavior, we "unlearn" that as we develop and learn to restrain and refrain.
Posted by raven2010 on 2012-06-02:
It really wasnt that long ago that blacks had to sit at the back of the bus and women were not allowed to vote.

That nonsense was rooted in "religion" also.
Posted by ticia232 on 2012-06-02:
Wes, no one is saying that you have to embrace homosexuality, but at least embrace the people who perform it as HUMAN! They still deal with everything that we deal with everyday. Who they choose to love has no bearing on us. JUDGE NOT LEST YOU BE JUDGED!

Posted by lexophiliac on 2012-06-02:
I would contest those contentions raven. Denying women the right to vote had very little to do with religion and much to do with the notion that women were not suited to politics and that it would be too much for their delicate temperaments, and it was the Democrats who invented the Jim Crow laws.
Posted by Quizzy on 2012-06-02:
Bull ticia. That is exactly what homosexuals are asking, no, demanding. They are demanding that we accept their homosexuality and their homosexual lifestyle. Their deviant sexual lifestyle. No one is denying they are human, murderers, rapists, pedophiles, thieves, terrorists etc. are human too, and deal with what every human deals with everyday also.
Posted by trp2hevn on 2012-06-02:
So... I'm betting that the OP doesn't shop at JCPenney either. Pretty soon, we will all be back to making our own clothes and such as it seems that retailers are including everyone in their target demographics. I bet for those retailers, the money that gay people spend is just as good as the money straight people spend.
Posted by JISCal2 on 2012-06-02:
For your reading pleasure.

Posted by Alain on 2012-06-02:
Well, now, that does present a bit of a nightmare for Target. There are now some gays angry with their CEO and some straight folk angered with their product. None of this adds up to anything Jesus would like, but that's just my opinion.
Posted by JISCal2 on 2012-06-02:
God is probably shaking his head at all of the hate in the world... whether you're gay or straight.
Posted by DebtorBasher on 2012-06-02:
I agree John...your comment would be the perfect comment to end this thread with.
Posted by Quizzy on 2012-06-02:
It has nothing to do with hate.
Posted by andbran on 2012-06-03:
my turn. my favorite cousin is gay and would not want him any other way. i will still shop at Taarget
Posted by jktshff1 on 2012-06-03:
Wes, no proof of not coded either.
Posted by jktshff1 on 2012-06-03:
+100 JIS
Posted by raven2010 on 2012-06-03:
I respect your opinion lexo--and I partially agree regarding women and politics. However, In Paul's letters to Corinth he basically denied women many rights. That "philosophy" trickled down through the centuries and still does to day, though no where near the extent it went in Paul's day.
Posted by lexophiliac on 2012-06-03:
raven - Interpretation of Scripture by man is done in 3 ways - literally, allegorically, and symbolically, the methods used varying contextually.

"Let your women keep silence in the churches" is difficult for many to interpret because Paul had previously spoken about women praying and prophesying in church. He writes that, "Women should not teach or speak in any way that causes disturbance in a church meeting. But we cannot dogmatically say that women did not and could not pray and/or prophesy in church meetings." This speaks to the apostle Paul being concerned about what was proper in the church meetings in the troubled Corinth church and rebukes the Corinthians for their pride beginning in verse 36.
Married women were not to interrupt the proceeding by asking questions. I & II Corinthians notes that Paul had already recognized a woman's right to pray and prophesy in the church. Therefore, the imposition of silence and forbidding women to speak is only in the context of interrupting the proceedings by asking questions of their husbands. Asking questions should be done at home. Of note; married Corinthian women in the 1st century were not well educated. Also note that the expressions they were not permitted to speak (v. 34) and that it was shameful for a woman to speak in church (v. 35) is limited in application and refers only to the interrupting of proceedings.
Posted by ticia232 on 2012-06-04:
quizzy, have you asked ALL of the homosexuals? By your reasoning since I'm black and hispanic, (some people have called me a spigger.) that I should be on welfare and on my 10th child with different fathers.

I am so glad that my father taught me "JUDGE NOT, LEST YOU BE JUDGED!" due to all the problems he went through after being an delinquent when he was young and changing his life around because his mother had a bad injury in a car accident.
Posted by Prince Caesar on 2012-06-11:
I wonder if these people are from the group 1 million moms. Its 2012. The last time people were so outraged similar to this is when interracial marriages became legal. I dont understand why people have to try to segragate a group of people simply because they live their lives the way they want. The last time I checked we lived in a democracy, not a theocracy. I am not a christian and do not believe in their hateful ways.
Posted by prince caesar on 2012-06-11:
and since these religions normally have so much biggotry added to them, maybe soe of you should look at this. http://www.upworthy.com/the-top-8-ways-to-be-traditionally-married-according-to-the-bible?g=2 and c=la2
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Up and Up Nasal Strips Large - Not Worth Paying Less For
Posted by PATRICKRANSOMJR on 02/10/2013
Yeah there was a $3.00 price difference in the generic and brand name Breath Right Strips. They are low quality, they last about 2 hours before they peel off. The quality is horrible.

Spend the little more money. If you don't you will regret it. You do not get the sleep from the generics. Breath Right Strips are worth the extra money because it sucks not being able to breathe right.
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Posted by madconsumer on 2013-02-10:
very helpful review, and voted as such!!
Posted by trmn8r on 2013-02-10:
Good information.

Store brands, *whatever* store it is, are uneven in their replication of the brand name version. I love Wegmans, and they have some excellent store branded items (their breads, frozen pizza are fantastic), but they have gone overboard with offering items to compete with brands, and many simply do not measure up. I still like shopping there, but when I can't get the brand version because Wegmans replaced it with their own, it grinds my engine big time.
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Buyer Beware
Posted by Peachpearl on 03/15/2005
I recently attempted to return a $15 toy with an expired receipt. I'm shocked and disgusted with how I was treated. It took over an hour and two managers to allow me to exchange the toy for something in the same department, which ended up costing me $18 more. The employees and managers were rude and very short with us. My husband and I felt like criminals and were reprimanded and treated as though we were trying to get one over on Target. We were told that I could not return or exchange the item using my driver's license because I had done so three times prior.

At no point when I was making those prior returns did a Target employee tell me that I could only do so three times. No one, even the managers, could show us where this policy is written so that the consumer can make informed decisions before shopping at Target. I guess if someone buys me a gift within the next year I'm SOL if I need to exchange it. The policy about only being able to exchange the item for something in the same department was also not printed anywhere. I called the 1-800 number when I got home and got nowhere. The representatives were rude and sarcastic and had no more information than the in-store employees.

I was told that they had never received a complaint like mine before and was told that they could not understand why I would be upset. I was told that upon receiving gifts from Target, that if the gift giver does not give me a gift receipt I should tell them that giving a gift receipt is "easy enough" and demand that they give it to me. Needless to say I won't be going anywhere near a Target any time soon and will never buy anyone a gift from there. It's fine if Target wants to make their customers jump through hoops of fire to return something, but they should be required to display the return policy in it's entirety before people buy things. That way educated consumers can kindly reshelve their items and purchase them from somewhere else.
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Posted by you r stupid on 2005-03-15:
Well their receipts don't expire for 90 days if you can't return within 90 days shame on you and shut up and be glad they did anything for you.
Posted by chris75056_1 on 2005-03-16:
Regardless of whether you knew every little restriction in Target's return policy, the back of the receipt clearly states that you've got 90 days to exchange something or get a refund. As far as this particular issue is concerned, any complaint you have beyond that is inconsequential.
They didn't have to give you squat.
Posted by LegalCollector on 2005-03-16:
Its 90 days just about anywhere. It should not take that long to return an item, sorry.
Posted by toby2b2 on 2005-03-19:
Did you know that Target is a french owned company? You should not even support their business. They wouldn't support us in Iraq!
Posted by NikkiKitty on 2005-03-19:
As a former guest services representative at a retail store much like Target, I can understand your situation.

I do believe that you also have to consider the situation most retailers find themselves in in this day and age where anyone is suspect, and theft and fraud are rampant. Retailers must do everything they can to protect themselves as well as their customers.

You see, the receipt is considered documentation proof positive that the item that is being presented for return was paid for, how it was paid for, and when it was purchased. Without that document, all the store has to go on is the word of the customer. Unfortunately, that is not always enough.

At the store at which I worked, driver's licenses were used to track returns a customer has presented without a receipt. Once a customer had made so many returns without a receipt, a red flag was raised at the corporate office where the return history was reviewed by a supervisor in the returns department. That employee was responsible for deciding what the requirement for further returns or exchanges should be for that individual.

I also agree that the tactics used in your case needed some tweaking. If I was presented with a return without a receipt from a guest and the computer prompted me to get a manager involved (only managers were allowed to refuse to reimburse a customer), my manager may advise the customer that from that time on, they would absolutely need to present a receipt before they would be able to receive any more refunds or exchanges. That notification would also be documented and would be visible the next time that customer's return history was accessed.

Unfortunately, it is not common practice for gift givers to include a gift receipt. This is due to many factors, not the least of which is that the retail industry as a whole needs to educate the public on basic return policy rules. Many people also do not include gift receipts, speaking mainly during the Holidays, but also any other time, because of the rush and bustle, and it is just one more detail to remember or one more thing to go to trouble to do.

Not to discount the fact that the store's employees could have definitely handled the situation better, you also need to consider how your tone affected the process of your experience. Speaking from experience, approaching the store employees or managers right away with an unpleasant disposition will not make the negotiation over an exchange easier for anyone.
Posted by child4eva on 2005-03-19:
Sorry for your problem but TY for the up and up! After reading other comments on Target's return policies, i will NOT be seeking them out as a store and surely will not buy anything that might possible need returning!
Posted by carglod on 2005-03-20:
Looks like you return items frequently. Many stores have recently begun a policy of keeping track of returns and do not allow any further returns when there's a pattern. As for Target being a owned by a French corporation, that's an untrue internet rumor started by a malcontent. Target is owned by Dayton Hudson, a corporation located in Ohio.
Posted by tgtman on 2005-03-20:
You wondered where it said you have three times to return? Interpret it from this clause "A RECEIPT DATED WITHIN 90 DAYS IS REQUIRED FOR ALL RETURNS & EXCHANGES" This is on every receipt, every checkout lane, the service desk. Are you blind?
Posted by tgtman on 2005-03-20:
You are only limited to three returns per year WITHOUT A RECEIPT. If you have a receipt, you can enjoy unlimited returns. Target offers receipt lookup, which scans your check/chargecard/debit for your receipt over the last 90 days. This doesn't count against your limit of 3 returns! No receipt necessary if "Receipt Lookup" is successful!
Posted by GuestsSuck! on 2005-04-05:
Since Target's policy is "A receipt dated within 90 days is REQUIRED for all returns and exchanges." You were done a favor. Obviously, you had to return 3 things previously without a receipt or else you wouldn't be in this mess. KEEP YOUR RECEIPTS! I don't care if they were gifts, ask for the receipts!

You have to be mor responsible than that. You acted like a child, threw a temper tantrum, and still had to exchange it. You are the epitome of an awful customer. I doubt it took an hour and a half, but if it did, it's not Target's fault. It's YOUR time, YOU chose to spend it at Target. If you would have dealt with me like this, I would've called security, and you wouldn't have been able to do anything.

Please do everyone at Target a favor and never go back.
Posted by elz on 2005-08-28:
Stores have rules and regulations believe it or not, and Target owes you nothing as far as I know. You waited too long to return the item...it was only $15, too bad so sad. As far as Target being a French company...who the heck cares? We get our products from hundreds of countries. And half the country now disagrees with how Iraq's being handled so you can stop buying products from anyone who disagrees with the president...which would be hard to do.
Posted by Kronenberg on 2005-10-04:
I had the same problem with Target, except mine was within 90 days I just had no receipt. I have been made to feel like a criminal in Target several times now, one time was when the cashier short changed me and tried to give me a gift receipt. I called for the manager right away, and guess who was treated like the criminal?? They even handled my baby without my consent, taking her from my husbands hands. I know others who have been made to feel like scam artists in their store,and I know most of the people who defend Target are employee groupies, who seem to be a pretty tight knit group. Target wont be getting my business!
Posted by Diedles on 2006-11-07:
Target - Owned by Target Corporation of Minneapolis, MN formerly Dayton Hudson Corporation of, get this, Minneapolis, MN
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Target is sending a message to America seasonal workers, "Don't take off time for your deceased child's funeral"
Posted by HereInBakersfield.com on 01/26/2006
BAKERSFIELD, CALIFORNIA -- Target is sending a message to America seasonal workers, "Don't take off time for your deceased child's funeral". Today, I was contacted by a friend of mine, the mother of the Target employee. She wanted some advice on getting the story out, exposed, to as many possible shoppers @ Target, people that may consider employee at Target, and
people who may make a statement to yet another American corporation that failed it's employees.

Before you read her letter, if this was a company in Japan, this would not of happened. Caring for their employees is a high priority because the employees contribute to the profit, and often, the employees help improve the corporation status among the population.

This is not Japan, this is America. Target is the sixth largest retailer in the United States behind Wal-Mart. This story will make you wonder why this happened, and possibly take some kind of action, if you can. This is called viral marketing, this is blogging power in action, this is America and we all should care. This could be your son or daughter in this story. Visit http://chatterbug63.blogspot.com/2006/01/target-strikes-again.html and post some comments please.

Joseph Damiano

In November, our 20 yr. old son got hired on with Target Distribution Center in Shafter, CA as a seasonal employee. Our family was in the middle of our son & daughter-in-law going through a high risk pregnancy...so the job was a blessing.

Our 1st granddaughter was given hope by some in the medical field. Our daughter-in-law faced bed rest, disability from work, and hospital stays. Later a grim sentence of no hope for survival for our granddaughter at Kaiser Hospital in Woodland Hills. We had many "Prayer Warriors" lifting up our granddaughter and she was moved back to Bakersfield, CA and we were given a miracle on Nov. 14th, 2005...when our granddaughter was born a preemie (28 weeks out of 40) at 2 lbs. 7 oz. and 13" long.

As you can imagine, our son & daughter-in law kept busy with visits and our son & daughter-in-law working. The policy at our son's work was to report any injuries (even as small as a paper cut), so our son did as directed, when a few incidents at work happened (paper-cut, etc). Our son had an injury to his finger, while working on his car and he requested to be able to work labeling things, until it was healed, since the Dr. gave him a note, that would not allow him to lift heavy boxes for 2 weeks.

Our son was told he could not work there for the 2 weeks, unless he could guarantee he could safely lift 40 lbs. and our son knew, that was not possible with one hand. So, our son endured 2 weeks of no work with the financial trials, that brought to their lives. When our son returned to work, he found out that they would keep him on full time (he was well liked at work and a hard worker), which was a huge help and a reason to rejoice.
Our granddaughter was a fighter from the beginning of her life, she faced many mountains and valleys in her daily struggle. On Wednesday, January 18th, our daughter-in-law (who went back to work at the end of December) and our son took the day off of work, because our granddaughter was in a deep valley.

We spent a little precious time with our granddaughter, who could fight no more and (at 37 weeks out of 40) she went to be with JESUS after spending 2 mo's & 4 days in the hospital & in our lives.

On Thursday, January 19th, we went to go make arrangements for our granddaughter's funeral, which took longer than we were told. Our son called his work and asked if he could get some bereavement time off, since his daughter died yesterday.

He was told they don't offer bereavement time off to seasonal employees. Our son explained that he was a full time employee, not seasonal and they told him that the final decisions were not made yet (though they had already let the seasonal employees go) and that if he did not come in that night...it would not look good on his reliability record. He said my baby just died, and he made the decision to not go in, (As anyone would go to work? --JLD), as we were still making arrangements.

On Friday, January 20th, our daughter-in-law (whose work was compassionate and gave her bereavement time off) drove our son to work, where he was told he was fired by Human Resources for Unreliability and Safety Issues.

Does this story want you to see 60 Minutes interview the person who made this decision? 60 Minutes would get down to the real issues, employee abuse, disregard for employee rights, caring for the employee, and a total lack of common sense in human compassion, and understanding of the word "community" which they emphasize frequently on their Human Resources web site.
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Posted by Ponie on 2006-01-27:
Until I see Target's side of this story, I find it difficult to 'take sides.' Can you provide?
Posted by tander on 2006-01-27:
They were probaly just looking for a excuse to fire you.
Posted by synnep on 2006-11-24:
Ok, Im a bit late on this but I couldnt help but reply. I cant help but feel this 'story' is full of half truths.
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