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Target / NEW Corp Extended Warranty Complaint
Posted by on
In 2008, purchased a floor model 37" LCD HDTV for a great price at Target. Since it was a floor model, I bought the 2 year extended warranty (serviced by NEW Corp, Inc.).

After 18 months, started a nagging problem: the power button would flash for 3-4 minutes, then the TV would eventually power on. I reported the issue and filed a claim.

Soon after, I received packing materials to mail the TV to a service center. They consisted of a box, clear plastic bag, and 4 foam pieces - one for each corner of the LCD panel. Seemed flimsy to me, but figured they handle a lot of these claims. So I packed it up and took pictures of the TV, serial numbers, packing materials, etc just in case I never saw the TV again. Sent via Fedex to Lifetime Service Center in Williamsville, NY.

App. 10 days later, got the TV back via UPS on 1/18. The invoice said that the power supply was repaired, but there was a DENT in the screen - RETURN UNREPAIRED. I powered the TV up, and it is completely ruined, will not display a picture. I immediately reported it the night of 1/18 to NEW Corp. The young lady told me to contact the service center.

Morning of 1/19 I contacted the service center - they told me that they did not find any physical damage on the packaging, so they could not claim with Fedex. The assumption is that I sent the TV in with a dented screen, which I absolutely had not done. Why did they fix the power supply if there was an obvious dent in the screen?? Did they inspect the item when it arrived? Where was the packaging? How do I know it was in good shape - I'm just supposed to take their word? Did they damage my TV in their shop? The service center stonewalled me - was told to contact NEW Corp again.

I have talked to no fewer than 6 people at NEW Corp, each one assuring me that they would make it right, telling me that I would get a call back from a supervisor within 48 hours. NOT ONCE have I received a call back within the promised time frame. Finally I did speak to a supervisor who told me the same thing the service center did - since they can't claim with Fedex, then I'm out of luck. I escalated to a manager, who asked me to email the pictures (I did). He promised to call me back by Tuesday, 1/26. It is now 1/28 and guess what? No call back. I just left him another voice mail.

I have escalated this with Target Guest Services. They acted like they would do something but that was 1 week ago, and I have not received a call back.

I am FED UP. Not only am I out the price of the extended warranty, but my TV is completely ruined. I am a reasonable and conscientious person. I would never send a piece of electronics that I had physically damaged and file a claim on it.

My next steps are to continue hectoring Target and NEW Corp, file with the BBB, and contact a local TV station consumer advocate to try to force their hand. In the meantime, I am warning everyone not to purchase an extended warranty, and I no longer shop at Target.

I know someone calling themselves "supersue" defends NEW Corp on this site frequently, saying that they are a great company. Maybe she will help make this right, because right now they are really low in my book. No one cares about my problem at Target or NEW, or that I am out several hundred dollars due to the negligence of their service center.

NOTE: I know that Target and NEW do not service the electronics. However they took my money, so they are responsible. There are way too many parties and counter-parties pointing fingers at each other, and I just want it resolved.
Resolution Update 01/29/2010:
Well, what do you know? Keith from NEW Corp just called me back. Because I supplied pictures, they are going to refund the original purchase price of the TV on a Target gift card. I consider this more than fair - really all I was asking for is to send the TV back in for repair.

I am now satisfied that NEW Corp and Target have done the right thing and corrected the situation.
     
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skelly39 on 2010-01-28:
So what do they think? You took the picture and then kicked the screen in before packing it? Seems to me you did everything absolutely right. I hope they make it right.
andbran on 2010-01-28:
I would never buy floor models of electronics. with people messing with them every day something is bound to go wrong. I hope everything goes OK soon.
TXAggie on 2010-01-28:
andbran - I got a great deal on the TV, no question. And it worked fine for 14-15 months. I would have been much better off just paying $75 to fix it locally - then I would still have a TV.
TXAggie on 2010-01-28:
skelly39 - exactly! I could only post 1 picture with this review, but I have several others showing that the screen was still fine after I packed it in the box.
Ytropious on 2010-01-28:
I was under the impression that target didn't use outside warranty companies like NEW but I guess I was wrong. I don't really understand how a tv screen gets "dented" though, unless it's like a finger being pushed into it or something.
TXAggie on 2010-01-28:
Ytropious - LCD is just a plastic matte screen. The dent could be caused by bumping the panel into something or dropping a tool on it. Really anything. The screen won't shatter because it is plastic. But now it is ruined - looks like a starburst of color coming out from the dent when you turn it on.
Ytropious on 2010-01-28:
I've seen torn screens and ones that have a very deep "v" shaped "dent" I guess, but never an actual round dent. Is that what it looks like? You can always upload your photos to photobucket and link them here, and I mean pictures of the dent.
TXAggie on 2010-01-28:
It is a line - probably 4 inches long, down the middle of the screen. I guess "indented groove" is a better term. I am simply using the term that the service center put on the invoice. No matter. It might as well be cut / shattered / melted / crumpled because it won't display a picture.
TXAggie on 2010-01-29:
Just left another message for Keith at NEW... the guy who swore up and down that he would call me back *no later* than Tuesday of this week. Wellllllll, it is now Friday, and I'm hearing nothing but crickets. Chirp, chirp, chirp, chirp, chirp.
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Target Sucks at Redeeming Coupons!
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CHULA VISTA EAST -- I have always liked Target stores and products and when they started coming out with Target coupons I was really pleased because you can save a lot of money with a manufacturer's coupon and a store coupon combined. So I spent all this time organizing my mfg. and Target coupons and then spent quite a bit of time in the store looking for bargains. For this trip I had at least $30 in mfg. coupons plus whatever in Target coupons too. The kid at the checkout scanned all my coupons and never said a word. I paid the total, which I thought was kind of high considering all my savings, and realized he hadn't given my a couple of $5 gift cards I was entitled to with my coupons. When I mentioned these to him he said the coupons must not be valid because the computer didn't automatically issue the gift cards. So I took the coupons to customer service and after at least half an hour of several people trying to explain to me why they were not valid (which they were because I had bought the required items), I finally had to speak to a manager who issued me the gift cards immediately. However, when I got home I checked my receipt (which I ALWAYS do from any store or restaurant because there is almost invariably a mistake in the merchant's favor) I realized they had not redeemed at least $30 in coupons!!! So that was why the total had seemed so high! I was furious of course and went back to the store the next day. They offered to buy the products back! Wow, what customer service!! I said what about my $30 in coupons that are gone now (they will be getting the money for them), so they gave me about $15 in store coupons good for anything. They should have offered and/or I should have demanded an entire $30 worth of store coupons! Well, that was my first experience with a lot of coupons at Target.

The next time I again had quite a few coupons and when it came time to redeem them, again several did not get redeemed! So I went to CS and after about 30 minutes or more was able to get the problem resolved through a manager. It was the same black haired B from the last time and she told me that I had too many coupons for Glade products. So I said, "So what you're saying is, I can't buy too many Glade products in one shopping trip?" And she got all huffy and said, "Well, that's what the computer said." And then she stalked off angrily. So what I should have said was, "Well, you have a brain and the computer does not, and you can see that I'm buying the required number of products per coupons, therefore the computer is wrong!!"

The other really annoying thing on another trip was the checkout girl scrutinizing each coupon for 5 minutes each and having to call a supervisor over several times to clarify if she should scan the coupon!! So I just decided it wasn't worth the hassle and I would not be shopping at Target too much anymore.

So the other day I wanted to buy some furniture and on my way to the checkout I noticed a sign that if you buy three Always products you'll receive a $5 gift card. Well I couldn't resist because I just happened to have exactly six coupons for Always: 3 for $1 off, and 3 for $2 off. So not only would I save $9 in coupons for something I need, but I would also receive two $5 gift cards, a total of $10 off my furniture, and a grand total of $19 in savings! So there I was trying to buy my first batch of three Always and Susy who was checking me out said she could only accept one coupon!?! So I told her, no, I had one coupon for each item, and she just insisted she could only accept one! So I asked to speak with a supervisor, and she said SHE was the supervisor!! So I asked to speak to her supervisor or the store manager. She went and talked to someone and when she came back she said that was the store policy and she could only accept one. I mean I was incredulous, I could not believe what was happening! Well then a young man Phil came along and saved the day and explained to the moron Susy that it was one manufacturer's coupon per item (not shopping trip) and he then checked me out perfectly with all my coupons and $10 in gift cards. I told him and Susy that HE should be the supervisor and not Susy and that I was going to complain about her and recommend him! All of this took at least 45 minutes.

So since then I have tried to talk to the store manager at least three times, but he is never in and hasn't my returned my calls. When I asked who was the next one in charge, the operator said she didn't know and put me on hold to check. When she came back she told me they WEREN'T ALLOWED TO GIVE OUT NAMES (!?!). So I asked if it was the skinny black haired one and she said yes! I guess if I want to write a letter I'll have to address it to "The Skinny Black Haired B." It is obvious that Target does not care about their customers and that is why I am posting a complaint online. I do have one last resource; my neighbor is the store manager of another nearby Target. I guess I will have to talk to him; I wonder if that will do any good?

Because I've received some remarks to the effect that I was abusing the use of my coupons and demanding that they be redeemed unjustifiably, I'd like to clarify the situation: I was buying three packages of regular Always with 3 coupons for $1 off; and three packages of Infinity Always with 3 coupons for $2 off. The coupons themselves stated that I was allowed to use up to three (3) like coupons, one for each item, in one transaction. That is exactly what I was doing. I had to buy them separately in order to get my TWO $5 gift cards from Target, which is why I stated above ". . . trying to buy my first batch of three Always. . ."

I am savvy with coupons and know how to use them legitimately for maximum savings.
     
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Anonymous on 2011-05-02:
It doesn't sound like you and Target are a good match. Might be time to end the relationship.
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Target Optical in Wylie, Texas is Myopic
Posted by on
WYLIE, TEXAS -- On 12/30/10 in the Target Optical store located in Wylie, Texas, a salesman sold me a pair of eyeglasses.

After selecting only the frame, the salesman took a measurement of my eyes, processed the order, and told me my total out of pocket cost was $137.99.

He never informed me of what options were available concerning the type of lenses, UV coating, anti-glare, anti-scratch, etc.

When I asked the salesman why he didn’t, he told me I was getting polycarbonate lenses which include all the various coatings. I then asked him how much I was being charged for the coatings and he responded that they were all included in the price of the lenses.

I then again told him that I did not want any additional coatings, and asked how much I was being charged for them. He again insisted that all the coatings were included with “the type of glasses you picked out” and that “they are included in the price of the lenses.”

All I did pick out was the frame; not the lenses, or anything else because he never gave me the opportunity to do so.

Suspicious of the salesman’s behavior, I asked the salesman who was in the store this evening when I arrived to pick up my glasses. He reluctantly admitted to me “you could have got the glasses without getting the coatings, but we won’t sell them to you that way because then you wouldn’t like the glasses. That’s how all of us do it here.” When I asked him if I was charged for those coatings he asked me if I had insurance. I told him I did, and he said, “then they paid for it.”

The insurance I have is from EyeMed, which is owned by Luxottica, the same Italian company which also owns Target Optical. My policy only paid for a portion of the charges. I was stuck the balance of the charges even though I did not want any upgrades/additional products.

Target Optical’s sales practices are deceptive, misleading, and blatantly fraudulent. I demand I be immediately refunded the additional fees I was tricked into paying which total $85.
     
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saj80 on 2011-01-08:
Nothing against retailer vision centers (Walmart, Target, etc.), but I think I'll keep going to my local optometrist for my exams and glasses.
unhappy999 on 2011-01-08:
If you weren't happy with the price or what you were getting, why didn't you go elsewhere to get your glasses. Polycarbonate lenses are scratch resistant and provide UV protection which is why the salesman didn't offer you those. I'm not sure about anti-glare. If he would not give you a cost breakdown and explain in more detail out your out-of-pocket costs, then you should have gone elsewhere. Just because you picked them out doesn't mean you had to go ahead and order them if you were not happy about the price. They can not do anything about it now.
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Read Before Shopping At Target Ever Again
Posted by on
Rating: 1/51
CINCINNATI, OHIO -- I bought a bike from Target on the very east side of Cincinnati, OH late night on a Friday since I was going on a bike ride the next day. I was told by the sales person that "the bike is returnable if there is anything wrong with it".

I took the bike directly home (in my car), tags still on it, never ridden. Once home, I tried to adjust the seat and make sure the bike was good to go for the next morning to go on my ride. The seat would not stay up or remain still at all. The latch or something was definitely defective.

I called the store first thing Saturday morning and was told no refunds, no exchanges, and that they could have a bike technician look at it next week to see if they could fix it. Their bike was defective and I was stuck with it...a bike that still had the tags on it. It turned out to be an all day battle back and forth with two unprofessional Managers who could have cared less about taking care of a customer. They both refused to even give me their Corporate phone number?.

They had another bike in the store and STILL refused to exchange their defective brand new bike out that I JUST bought that had not even touched the ground yet,.I found the Corporate number, talked to a Supervisor and she told me as long as the bike had not been ridden I could get a refund, exchange or repair,. SO, these 2 managers put me through heck for an entire day, I missed my bike trip, and they lied hence losing a long time customer (me)/. All they had to do was trade the bike out for me and they refused'. After this horrible incident, I have done some research about Target and it is not good'.It turns out, they do not support our military, they are very shady on returns and so many customers have been treated horribly..

I will NEVER shop at Target again and I will be sure to tell the bike story to everyone that I can:.Shame on you Target.
     
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d on 2013-04-24:
what does the policy on your receipt say?
trmn8r on 2013-04-24:
I've never heard that Target doesn't "support" our military. As for returns, the garden variety return goes without a hitch. The sticking point in this case is this is almost like an opened product to management if there is no box. There appears to be no exclusion in the Target policy for bicycles. I think your main complaint is you couldn't return a brand new bike that broke when you attempted to adjust the seat.

I can understand both sides here, but given that the bike is brand new I believe management should take it back as long as there is no evidence that the broken part was abused.
johnnyappleseed on 2013-04-24:
This is the same I hear often. They claim to have a great return policy, but will debate and refuse a valid return. Walmart would never do such a thing. Not sure how they are still in business.
andbran on 2013-04-25:
I have rarely had any problems returning anything to target. I once returned a TV no issues. as I see it the problem is the manager is just being an ass.
nikalseyn on 2013-04-25:
I do not understand how you can claim Target does not support the military. Being in or having been in, the military has nothing to do with your situation. I have never had a problem returning anything to Target, but that's just my experience.
Chrissiann on 2013-05-09:
Thank you for posting. I too will avoid them. I do not like when big corporations try to screw the very people who made them big and who keep them in business -- the customers. I say, when they get that big and bad, it is time to let them collapse due to no customers and no support.
LRP on 2013-05-09:
I love target, have never, ever had a problem with a return. And I return lots!! Which target is this? I live in Atlanta.
Anne, Manchester, MD, on 2013-05-09:
Target is the store I go to when no other store in our entire county has the product I am looking to purchase. I certainly don't purchase anything that is electrical and certainly nothing over $10.00. I once purchased a duffel bag for a short trip I was taking. I failed to go over it in the store, and 2 days later when I was starting to pack for my trip, I noticed that the zipper was broken. All the tags were still on as well as the stuffing in the bag. The store refused to exchange it or refund it, and said it had to be returned to the manufacturer by me, at my cost, and wait and see what they wanted to do. Come on, it was brand new, tags still on, I had my receipt, and my trip was the next day. Here is what I did: sorry, but true. I went to another Target store just outside my county. I purchased another duffel bag exactly like the one that I tried to return. I then walked out to my car, dropped off the new bag and picked up the defective one. I then took the defective bag and my new receipt to the return counter and said that I was returning it because a family member had already purchased one. The took the defective bag and gave me a refund on the spot, and I went on my trip with the new duffel bag. Stores like Target force consumers to take measures they wouldn't normally take, and as long as you are not stealing, everything worked out. I have never shopped in Target again. When you can't trust the store to back the goods they are selling as well as to make the shopping experience pleasant, consumers start shopping somewhere else. In the past I have witnessed consumers getting so angry over their return policy that I thought the police were going to be called. I shop at Kohl's and Walmart and mainly for their return policy. I might purchase scotch tape at Walmart but that is as far as I will go, and only if every other store in our county is sold out. Take your business where the consumers are appreciated and welcomed, unlike Target.
cajun on 2013-05-09:
I have never had a problem returning merchandise at Target--could it have been your attitude?
dzeldaz on 2013-05-10:
@Cajun More likely, it was the manager's attitude. Different stores, different manager's, different "policies". A customer can start off very calm and polite. An insane manager can ruin it all. A little power goes a long way. I had a problem at Kohl's and called corporate from the store's phone. Gee, problem solved. Some managers and sales people forget there is such an thing as customer service. I can speak about it as I was in retail. Help someone, they will return
dzeldaz on 2013-05-10:
Check Snopes on the military issue. The only negative that might be close to military is that the Salvation Army is not allowed to solicit. Those are the types of issues that should be checked prior to stating as fact.
Jerry on 2013-05-12:
I live in middle Tennessee and have been a Target customer for decades. I have always found their return policies to be fair and generous. I have never had a problem returning an item. I agree with other responders here that you just ran into a bad manager,
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Online Order Debacle With No Resolution
Posted by on
Rating: 1/51
MINNEAPOLIS, MINNESOTA -- To Whom It May Concern,
And I pray that this incident does concern someone because my experience with my Target.com order has been nothing short of a complete debacle. I have been a Target store customer for years, spending more than I need to on things I don’t even need. After this experience, I feel betrayed and that Target does not care at all about its customers.

On 9/22 I placed and order online for 3 items. A bassinet, a glider, and an ottoman; items for my nursery as my baby is due 11/05. However, I wouldn’t be surprised if she came sooner due to all of the stress this has caused me.

My purchase amounted to over $600 after my registry discount and an additional 5% discount for SIGNING UP FOR and using the RedCard credit card. I paid with 3 gift cards. Two $50 cards and one $500 card.

I received these gift cards for my baby shower and decided to purchase these items from Target specifically for that reason. I signed up for the RedCard during this transaction to pay for the additional $30-50 that my gift cards did not cover. To my complete surprise, I received a $531 RedCard statement because apparently something happened online and it did not apply my $500 gift card.

I have spent over FIVE hours on the phone, with at least 6 different people—going over my cell phone minute allotment for an entire month—trying to get this resolved with absolutely NO resolution. All I wanted was for them to credit my RedCard and use my gift card to apply to the purchase as was the original intent.

The incompetence of your first level “customer service” gatekeepers is jaw-dropping. One associate placed me on hold for a total of nearly 55 minutes just to tell me what I just explained. This was after I requested to speak with an “SLP2” which another associate had told me to call back and ask for.

Another supervisor actually told me that there wasn’t anything he could do and I needed to enter the gift card at the time of purchase (which I did and which is why I was calling because I don’t know what happened between that and cyberspace). And then he hung up on me. Yet another told me to “bring it back to the store”—a full size chair, that is an online only item….what??

There has been no resolution to that part of the problem. Yes, that PART. There is more. I received the bassinet first, damaged. Took it to the store to swap it out and it took forever because there was no packing slip on the package and they couldn’t look up the order number OR my Target RedCard (which I still haven’t received in the mail—although I did get the aforementioned bill!) After texting my husband and asking him to dig through garbage for the used gift card, I was able to have them look it up by that gift card number and complete the exchange.

It took a month to receive the glider and ottoman. When I did, the boxes were damaged. The ottoman came through UPS and was damaged. Then I received the glider through a delivery service who not only came outside of the window of time they gave me, but left on my apartment doorstep the glider chair…half hanging out of the box which looked like it had fallen off a truck and rolled down a hill. (Please see enclosed pictures).

Hopeful, I opened the box and inspected the chair. Not so good. Glider frame is bent so chair doesn’t swivel, just gets caught on itself. Its also lopsided and looks like one corner was smashed in. Under the fabric, it feels like the wooden frame is busted.

I called no less than 3 times to try to resolve this and reached a very nice supervisor named Susan Daniel. She expedited and exchange for the ottoman and chair for me and also discovered that I was charged incorrectly because the discounts I used (registry and red card) did not apply properly—yet another online issue. She said she was sending me a gift card for that difference which I appreciate. Unfortunately, our call was dropped and I was never able to get back to her.

So here I am—9 months pregnant. With damaged goods sitting in my living room, awaiting the delivery of the chair and ottoman which will most likely NOT come until after the baby is here and nowhere to rock my baby at 3am. I am also basically out $500 because my gift card is going to sit here unused while I have to pay $500 in cash that I do not have to a credit card that I did not want. If I knew I was going to spend $500 on a credit card, I would have put it on one with rewards for air miles or cash back.
I am beyond frustrated with this entire experience. From the horrible customer service, to the careless delivery, and lack of resolution. As I stated, I have spent time (that I don’t have) energy (that I don’t have) and money (that I don’t have) and cell phone minutes (that I have gone over and will now be charged for) trying to get something fixed that was not my problem to begin with.

I really hope that someone can see what a total inconvenience (understatement) this has been for me. Having a baby is supposed to be an exciting happy time and now because of this I am not going to have a place to rock my baby to sleep until she is at least a month old. And I have been stressed out and wasting some of my last few minutes of “me time” dealing with something that should have never happened in the first place or at the very minimum should have been taken care of through one simple phone call.

I believe that I should receive some kind of compensation for all of this undue stress. All I did was place and order and try to pay for it and I, the customer, really got the shaft.
As, not only a long time customer, but a soon-to-be-mom, you should realize the value of your customers—without them you wouldn’t have a job. Now, I never want to see a Target store again. Pretty sad since it was one of my favorite places to shop. I am very active on social media, as well as “mommy” forums, as well as quite a few friends throughout the US (Chicago, Texas, East Coast, California) who are pregnant and more who are planning on it soon-- all of whom I will definitely not hesitate to share my experience with if this is not resolved.
     
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andbran on 2013-10-23:
hopefully you can get this resolved soon. I have been a target customer for more than 30 years and will shop with them for many more. I rarely order anything big online when to me it is easier just to go to the store and get it. Target is now doing where you can order online and if it is in their store they will pull the items for you. I know this is late for your situation.
blksummrstorm on 2013-10-23:
Love Target, have never had an issue, they were GREAT with the one return I had, sent me new item and gave me 30 days to return original. Plus they have amazing sales w. free shipping. I've ordered a lot of furniture from them - heavy bookcases etc. and so nice they are right at your door. No way I would NOT shop with Target, they have cool stuff, good sales. And I've had very good experiences w. their customer service. No I don't work for Target - it's just a place that makes my life better, for a store.
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Deceptive and Fraudulent Sales ~ Corporate Doesn't Care
Posted by on
Rating: 1/51
PENSACOLA, FLORIDA -- January 2, 2013

I am writing to inform you about the deceptive business practices which Target employees are practicing to sell extended warrantys to customers. Unfortunately I was a victim of their unscrupulous practices.

Let me begin by saying that I am a single mother, raising 3 children on my own. My eldest son has Autism. I was looking to purchase an Ipad for him to help with his communication and social skills. Other than price, my main concern when purchasing an Ipad was a replacement plan. Since my son would be using this on a daily basis, it would need to be replaced quickly if something should happen to it, so as not to upset his routine.

On June 1, 2011, I had taken my son to the neurologist in Pensacola, Fl and we had spoken about the benefits of Ipads with Autistic individuals, and I decided that it really would be a benefit for my son. After the doctor’s appointment, I took my children to the Target that was located right down the road from the medical office. The sales associate in electronics was a young man and he seemed very pleasant and eager to help me with my purchase. I told him the reason I wanted an Ipad, what I was looking for, and asked him specifically about warrantys and replacement plans. The employee told me that for an additional fee, Target offered their replacement plan on electronics, and if something should happen to the Ipad I would call the 800 number, and then they would send me a package to return the Ipad to them, upon receipt of the Ipad they would mail me a gift card for the original amount I paid for the item and I could return to a Target store and purchase a new Ipad. ( I told him that I knew Best Buy had a replacement plan available where I could take a broken Ipad in and exchange it for a new one. ) I asked to see the plan, and he handed me a small packet for a 2 yr replacement plan. I opened up the packet, and read indeed that it did say replacement. When the salesperson rang up my purchase, the first time he tried to scan the plan, it wouldn’t take it. He tried it a couple of times and them called for assistance. Another associate came over, and told him that the plans were based on value of the product, so there was a separate card for tablets, laptops, etc. and got him the ‘correct’ one. This time it scanned in fine. I was a little concerned that the price of the plan was $119.99 in addition to the $699.99 I had paid for the item itself, but the associate assured me that if anything happened, it really was a good investment and I could send the broken item back, get a gift card and buy a brand new Ipad. Besides, if I was going to be investing in this for my son, I really need the assurance of quick replacement if something should happen. I paid for my purchase, put the receipt and service plan in the Ipad box and was anxious to get my son started on his Ipad.

Unfortunately last month the Ipad screen was broken. I was upset that my son’s Ipad was broken but very glad that I had purchased the replacement plan at the time. So, on December 28, 2012 I went online to the internet address listed on the plan packet and filled out all of the information abut the damage to send the broken Ipad back and expedite the product return and replacement. A little while later I received an email from Warranty Logistics stating that they would send me labels and packaging to ship the item back and then it would be another 4-5 days for typical repairs but they would call me if it would be longer.

I immediately called the company and told them that this was not what the employee had sold me. I definitely asked if it was a replacement plan and the Target employee assured me it was, I even checked the packet before purchasing (not remembering that he actually had to ‘switch’ to the ‘correct’ replacement plan to scan it). The service representative at Warranty Logistics told me that they do not offer ANY replacement plans on the Ipads. I was informed that they would repair it, they didn’t know how long it would take and that was all that they would do. My problem is I NEVER would have purchased a repair plan! I do not want it repaired. I want it replaced, which is what I thought I was buying before the employee pulled the ‘bait and switch’ sales tactic.

I was FURIOUS, and I still am. This is NOT what I was told I was purchasing. Target employees are intentionally deceiving customers and essentially stealing from them… they are taking money and offering a product which does not exist and are substituting a repair plan for a replacement plan at a ridiculous cost. I NEVER would have purchased this item from Target. I would most certainly have purchased the Ipad and replacement plan from Best Buy (located nearly across the street) if the sales person has not deceived me!
I have made several calls to my local Target Store, to the Warranty Center and to Target Customer Service 800#. My son is very upset about his Ipad being broken and I am getting no help from anyone at Target who is willing to do the honorable thing and provide honest service.

Just this morning I have called three local Target stores and spoke to sales associates in the Electronic’s Department to inquire about purchasing an Ipad and a replacement plan. Two of the three associates I spoke with offered me the $119.99 Replacement plan and told me that if something happened, you just call the 800#, return the item and they send you a gift card. I am documenting the associated names, times I called and store locations. Target employees are offering this plan which according to the Warranty Logistics does not exist, and are selling an inferior service plan under false pretenses to unsuspecting consumers! Something needs to be done about this.

I just finished speaking with Derek, The Supervisor of Target Guest Services in the Minneapolis headquarters who informed me that apparently there is a lack of training with their employees. However, he has no intention of doing anything to correct my situation. He does not feel Target has any obligation to correct the deception of their employees. Buyer Beware because Target does not train their associates and they can say what they want and do what they want and as long as Target has your money, too bad for you!




     
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trmn8r on 2013-01-03:
Aren't the terms of whatever plan you purchased in writing? It is what is on paper that matters, not what someone tells the customer.

I'm surprised that they will cover a broken screen - you may not have the replacement plan you believe you were sold, but most often warranties on electronics do not cover broken screens.

The company obviously does not have the same appreciation of the distinction between replacement of the product and repair. I can see both sides on this one. Hope you get a working one soon - I just saw a report on how helpful these can be to children with autism.
DebtorBasher on 2013-01-03:
8er, 8er, my 8er...it's true...my Niece's little boy has autism and my sister is home schooling him. She bought him an iPod last year and he is doing great with it. It helps him a lot with his schooling...but it doesn't take place of 'good ol' fashion' schooling, he still has to read REAL books and study from them.
JISCal2 on 2013-01-03:
I've learned the hard way that the only things that should be purchased at Target are items like toothpaste, deodorant, house cleaners, etc. NEVER buy anything at Target that there is any chance you may need to return, get warranty service on, etc.
Churro on 2013-01-03:
I got to to agree with JIScal2 on this one. I'd rather get a root canal before the advent of modern pain killers than have to deal with a Red Shirt on a return. ya know at least the root canal is productive. I've heard it said before somewhere or another that savvy consumers avoid Target and by golly you should too.
At Your Service on 2013-01-03:
I've got to agree with trmn8r once again, as I was thinking the same even before reading his remarks.

I can see your frustration Kelly and don't necessarily disagree with your remarks however many plans have no intention of covering a broken screen. The fact that Target seems to be covering said damage, to me, is more of a compliment than a complaint.

As one that regularly touts exactly what you've done; that is, shop the warranty coverage along with the purchase of the merchandise, I'd compliment your actions.

I'd point out something that I think your review does not consider, however. Replacement plans are just that -- a one time replacement of a product. Whereas a service program guarantees the unit for a specific length of time. The consideration is that, after the Ipad is returned, you may still have coverage on the merchandise in case this happens again. I'd get a written statement of the terms and conditions to know exactly what to expect. Please let us know, as I would very much be interested.
yoke on 2013-01-03:
My son bought an IPod from Target and got the replacement coverage also. He dropped his IPod and cracked his screen. They replaced the screen, not the IPod. He is aware how lucky he was to have gotten the screen replaced, most won't replace it.
Bo on 2013-05-09:
The one thing I really like about Apple is that if you can get to an Apple store, they cover cracked screens as long as the product is under
manufacturers warranty. After the warranty they may charge you for repair/replacement but it's worth it. Also, you can purchase extended coverage through Apple rather than through the seller. Safer, and I wish more electronics manufacturers would try Apples business model..it's why they have so many loyal customers.
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Pricing Rip Off Like Kohl's Does
Posted by on
Rating: 1/51
IRVINE, CALIFORNIA -- I recently have been purchasing T-Shirts made by Champion and Target seems to be the only store that carries them. They are light weight, labeled "TRAINING" offer UV Protection and Dry very fast. Look at the 2 labels below. The $9.99 one was purchased a couple weeks ago and the $12.99 3 days ago. SEE ANY DIFFERENCE??? YES THE PRICE!!!! Actually the only difference was the color of the shirts. Can you imagine A $3.00 INCREASE in a manner of days. Talk about MAJOR RIP-OFF!!!!! I did not notice this until this morning when removing the price tags. OH WELL SCREWED AGAIN. If you remember Sears was caught some time back advertising a sales price on an item, only to falsify the original price, which was in fact the every day price. It was on the news recently here in Calif. Kohl's was doing the same thing, but apparently Kohl's exercised their power and had this news story squelched as you heard nothing more. Learned my lesson and have told the world another story how we the people of America are getting SCREWED BIG TIME by all the Retailers.
     
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Kris10 on 2012-07-26:
I see that the $9.99 tag was almost pulled off. What does it say underneath? Was the $9.99 the sale price? That would make sense if the $12.99 was the regular price.
yoke on 2012-07-26:
Was the $9.99 one on clearance? Since it had a sticker on it it was clearly a markdown item.
leet60 on 2012-07-26:
I agree with yoke. Having worked retail, I can state that it is not unusual for a certain color of an item that is exactly the same to be marked down for clearance; it is also not unusual for a specific color to be higher priced although everything else is the same about the item.
Dukemom on 2012-07-26:
Actually it's not uncommon to mark down some colors and not others.
FoDaddy19 on 2012-07-26:
I appears that the $12.99 price is the regular price and as evident by the sticker, $9.99 was a sale price. It would be reasonable to surmise that the sale ended and the item went back to it's regular price. If that's the case, then there's no ripping off and/or screwing going on here.
john on 2012-07-26:
Winn Dixie made a carier on fooling their customers. WD was known for buy 1 get 1 free then doubling the price. When there were sales on items, the price at the cashier registered the regular price. 6 out ot 10 times I would have to go to the customer service desk to get a refund. WD would not correct the price and wait for the next victim. WD is also known for the double line store (1 line @ cashier and 1 @ customer service line for refund. I was happy when I heard WD was filling bankruptcy.
kickass on 2012-07-26:
The $9.99 Price tag was from the first shirt purchased and I DID NOT try to remove same. Just how it came out of the Target bag and from the shirt. NO IT WAS NOT ON SALE. I have just returned from Target to cfm what I posted earlier and yes the shirts are all $12.99 all colors. GO check out Target's web site, then look at Mens Champion C9 Duo Dry Endurance T Shirt $12.99 on line or in the store.
madconsumer on 2012-07-26:
very helpful review and voted as such!
andbran on 2012-07-27:
it is not unusual for prices to go up and down. I used to work on the price change team. whenever the prices change we had to use blank price labels. we would change prices whenever Corporate told us to.
furnman on 2012-07-27:
Since you confirmed that all colors are $12.99, maybe your original purchase was tagged in error and you actually got it for $3 less than it should have sold for.
Rothy on 2012-08-07:
Kohl's is being investigated for its policies on "sale" items:

http://www.consumerclassactionattorneys.com/kohls-sale-items-may-not-be-actual-markdowns/
InTheKnow on 2012-08-12:
These items are also not exactly the same, they have two different DPCI numbers.
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Another reason not to shop at Target.
Posted by on
ALABASTER, ALABAMA -- Got a Target gift card for Christmas and decided to buy a Sodastream. Being who I am I researched the product, check prices and decide what all accessories I would need.

Problem 1: Selection
Only had on model to choose from.

Problem 2: Accessories
Didn't have all the stuff you needed. No spare CO2 canister, only one type is spare bottle and more.

Problem 3: Price
Wanted to buy extra bottles. 2pak of 1L was priced at $24.99. Any place else I looked the item was $19.99, including buying it direct from Sodastream.

Problem 4: Attitude
Complete unwillingness to help. They say they price match, they wouldn't. There take on it was if you don't like it, shop someplace else.

Conclusion:
I will shop someplace else. I have never had good luck at Target and it continues. The only reason I went is because I had a gift card. Do yourself a favor and shop other places. You will find better selection, prices and attitudes.

Thanks,
Adam
     
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ChuhBaca on 2012-01-06:
Great advice, and I can see how cheerful you are to be leaving a Target store, hopefully for the last time!
madconsumer on 2012-01-06:
great review. many have found the same thing about taget stores. to me they are always dirty and no one will ever help customers.
Anonymous on 2012-01-06:
I'll still shop at Target.

Nice to see you're still smiling Adam. If you do buy the Sodastream, please come back and do a review on it. I would love to know if it works
Venice09 on 2012-01-06:
Assuming Sodastream is a seltzer maker, I'm surprised Target even carries one. I wanted to buy a seltzer maker as a Christmas gift and had a hard time finding a selection. I see Target has a starter kit. That's perfect! Now I know where to get what I was looking for. Thanks for posting!

Here's a link to Target's price matching policy. Did you meet all the requirements?

http://sites.target.com/site/en/company/page.jsp?contentId=WCMP04-040400
momsey on 2012-01-06:
Venice, Sodastream is a soda maker! You can just make seltzer, but you can also make coke, sprite, etc. I, too, would like to know how it is. They sell it at Bed, Bath & Beyond, too. I never saw it at Target.

Venice09 on 2012-01-06:
Thanks, momsey. My daughter wants one, so now I'm thinking of getting it for her wedding anniversary. I will definitely check Target or BB&B. I wouldn't mind having one myself!
ChuhBaca on 2012-01-06:
The problem is not just the availability and price, but the attitude. If he tried to call Target to complain about rude employees, he would be met with a policy recital. Apparently Target thinks it's OK to treat people badly when it comes to their policy. That's the Target way, and the reason that people abandon Target one customer at a time.
Those that shop there have heard all of the bad experiences and they say "that hasn't happened to me". Well, it will.
The true measure of customer service is in how a company deals with a problem. Shopping at Target only supports the decline of service in this country, and others (given that it is outsourced).
Venice09 on 2012-01-06:
I've been shopping at different locations for a very long time and have never had a bad experience. If I ever do have one, I'll brush it off because their track record so far is impeccable. My local Target has the best employees I have ever encountered in any retail store, including the most upscale ones.
Anonymous on 2012-01-06:
Target has poor product selection.
Venice09 on 2012-01-06:
The biggest complaint I have with product selection is the red/white/black color scheme of some of the merchandise. I'm not wild about the clothing or shoes either, but I buy most of that at Kohl's. I love the rest of the store though, especially the price cuts and clearance items! I shop at Target for the atmosphere and customer service more than anything else.
JayByJay on 2012-01-06:
It's true, when places don't carry things I have I normally don't buy them there.
andbran on 2012-01-07:
this is how target price matching works. you have to bring a current ad in. not just the page the whole ad. the dates have to be current. everything has to match. they do not match online priceing. I never had any problems with price matching. of course I don't think I am so special that the rules don't apply to me. the target I shop at have nice employees with great attitudes. mr. adam I think your kind of place is definitely is walmart.
Cwazychicken on 2012-01-07:
Target is a hit or miss. Usually its OK to buy some things like maybe soda and chips, or cheap shampoo. But if you are looking for something like a soda maker, target probably is not your best place to shop. I bought a quesidilla maker from them and it was crap lol. But for 25 bucks, what would I expect? Their employees can be rude. Some just walk right away from you when asking for help. Some get snobby, some can be nice. Its not the store, its the workers. Walmart also has rude people as well. I have had good experiences and also have had bad experiences with target. I only go there when something I want is on sale which is rarely. I tend to stick with Kmart or walmart for my shopping supplies, much cheaper.
griffin21 on 2012-01-07:
I last to Target to get a LED clip lamp, and a high school aged employee was very helpful. I'm not sure about the rude part at Target as I hardly ever go there, unless the item is not carried elsewhere. I partially agree with Cwazychicken that "it's the workers", but then I also believe that it's partially the store as well. If the store provides the proper training and creates the culture, then I think the quality of customer service would be different. When I go to HomeDepot or Lowes, it looks to me like the employees there are a lot better trained comparatively speaking. Unfortunately the LED lamp I bought from Lowes broke shortly after I bought it so that's why I tried Target.
Anonymous on 2012-01-07:
Personally, I enjoy shopping at Target, versus the Walmart across the street. Our particular location is always spotlessly clean, and the employees are cheerful and willing to assist you when looking for something. The biggest plus for me is that there aren't any door greeters to bully you aside and ask for a receipt and rummage through your bags. I refuse to be treated like a thief. Regardless of whether or not they are doing it as part of loss prevention, or whatever lame excuse they give for condoning their actions. I like the stress free environment of shopping for my goods, paying for them, and then being allowed to leave without being accosted and left feeling as though I am a crook. My family and I definitely prefer Target over Walmart, Kmart, etc. The only knock against Target in my opinion is their lack of choice. They seem somewhat limited in the variety they offer, which supports the OP's problem #1. Good review!
GenuineNerd on 2012-01-07:
Reminds me of the Target and the Walmart at Steelyard Commons in Cleveland. The Target is nice, clean, and friendly; the Walmart, dirty, unkempt, short handed (often times only 3-4 registers open (out of 25) with a line 10 or more carts at each open one), and greeters at the exits that demand to see the receipts as you leave. I always make it a habit to keep my receipt out at a Walmart whenever I shop, just in case it needs to be checked...but out of several Walmarts that I shop at, the only one that consistently checks receipts is the Steelyard Commons store. Not even Target checks receipts there.
momsey on 2012-01-09:
I got my receipt/purchases checked by a uniformed guard at Target recently! I was surprised because I hadn't seen that before.
jktshff1 on 2012-01-09:
momsey, they do more of that around the holidays.
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TV Power Cord
Posted by on
Rating: 1/51
TURLOCK, CALIFORNIA -- I purchased a Vizio LCD "42" TV in February 2013 and specifically asked the clerk ( whos name was Shawn) if the cord and everything was in the plastic bag where the manual and remote was. He told me yes. Well we got it home (in Merced) where I live and put it in the bedroom and left it in the plastic they had wrapped it in until March 29th. Direct TV came out this day to hook it up for us. Well I naturally thought the power cord was in the bag because the clerk had said it was so I didn't think to look when we got the TV home in Merced. Well direct TV proceeded to tell us when they were hooking it up that there was no power cord, but they could hook everything else up. So I drove back to Turlock Target with the receipt and spoke to the same clerk that had sold us the TV and explained to him that there was no cord in the bag, well he looked at the receipt and said well this was way back in Feb. I proceeded to tell him that the TV had not been hooked up till now because we were waiting for a tech to come hook up for us. Well he said he didn't think he had a cord for our TV, so I pointed to another Vizio 42 inch TV I seen in the box and asked him why couldn't he take the one out of that box, he said he couldn't do that because all the cords were different.

So he walked over to the computer area to look at the universal laptop cords and so I asked him if I was going to have to pay for it and he told me yes. I was livid I told him that I wasn't purchasing something I had already paid for. Well they didn't have any cords naturally so he said that he thought maybe Radio Shack had the cord I needed, and I again told him that I wasn't rebuying a cord I had already paid for, that he didn't know what to tell me. That if I could go home and take a picture of the opening of the cord that was plugged into the TV that he might be able to find one that there was about six different cords and I told him how could that be for the same brand TV, and why couldn't he look it up on the computer then. He said he couldn't. I said you mean to tell me that I have to drive back all the way to Merced and then drive back he said he didn't know what else to tell me. I was not happy.

I was very upset and told him thanks for nothing. He even called the dept manager and he was not a help either. They pretty much made me feel like. well you bought it already so were done with you. They didn't take responsibility for their actions and didn't seem to care. So I had to keep my fingers crossed when they came across a cord they thought might fit from a picture I took. The customer service was very aggravating and I will never buy another electronic anything in that store again. The clerk even asked me if the tech for direct TV had an extra cord and I flipped, and told him maybe if the tech sold TVs.
     
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DebtorBasher on 2013-04-01:
It's possible that the TV you bought was a return and a customer before you didn't return the cord with it. Was everything sealed or did it look like it was opened?

Anyway, in situations like this, I have had luck in contacting the company and explaining to them that the cord was not in the box when you bought it and the store doesn't have a replacement for it. Usually, the company will send one without charge. Check if they have a phone number or contact info and see what they say.
Tezrien on 2013-04-01:
I would have taken the whole TV back for an exchange.
Anonymous on 2013-04-01:
The thing is, Target just sells the TVs. If you were concerned about the powercord being in the box, you should have opened it at the time. Target doesn't manufactur the TVs nor package them, Vizio does. Vizio forgot to include the power cord, not Target. And the clerk would have no way of knowing that without opening the box. Target doesn't carry extra powercords, you need to contact the manufacturer. I'm actually wondering if the "power cord" your referring to isn't actually an HDMI cable, which is required to hook up to certain devices. HDMI cables are not included with the purchase of TVs, blu rays, etc. you have to buy it separately. So if your actually missing an HDMI cable, you can buy one at Target, Best Buy, Wal-Mart, Radio Shack, etc.
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Racial Profiling
Posted by on
Rating: 1/51
WOODINVILLE, WASHINGTON -- My wife shops in this store and has for over 2 years now, although I don't know why, with how she has been treated.

She is Latina and every time she goes into the store there is at least one employee who seems to look her over, like she is thinking about stealing something. When she first brought it to my attention, I thought she was being somewhat sensitive, However about a year ago, I came into the store unbeknownst to my wife and I watched one of the Asset Protection people, a rather tall large women follow her around the store. The AP passed white shoppers, but seem to linger at other Hispanic customers in the store. I was so appalled at the behavior I asked to speak to the manager. A woman came over and I explained I had just watched the AP follow my wife and others, but saw no suspicious behavior on their part, but for the mere fact they were Hispanic. I explained I watched a young white man dressed in an oversized coat hanging out in the electronics section and witnessed him pocket something, but the AP was too focused on the Hispanics in the store to even notice.

She said she would address the concern with the AP although I never saw her call the AP over. My wife continued shopping and after a time, that the AP did not appear to be working there anymore, but was replaced by another younger man.

In the last several months, my wife has gone on in different occasions and has been followed into the restroom by employees. The last of which was the fitting room attendant who entered the stall next to her, but never used the toilet. Upon finishing her business and washing her hands, the Target attendant came out. My wife asked her why she was following her, but the employee said she was not, and walked out of the restroom. Evidently she didn't bother to read the sign that states "Employees are required to wash their hands before returning to work"

Disturbed by this incident I tried to make a complaint by calling the guest services phone number only to be referred to another number, which only allowed me to leave a voice mail. I received an canned response of "I'm making your concerns available to the regional and district offices to ensure that Target team member training sufficiently addresses the issues you raised."

Shopping again yesterday, my wife felt as though she was being followed by the AP again. She texted me distraught, so I told her take his picture.

The AP passed, she called him by the name on his tag, Michael. He didn't like this at all. He told her it was illegal for her to take his photo. She told him that she took it to report him for following her. He then told her that she was going to have to leave the store. She asked why, she hadn't done anything wrong.

She then called me to report what was going on. I could hear him ask who she was calling. "My husband" She told me she took the picture as I had suggested because she was tired of being profiled and followed. To which the AP says "You want I call the cops?" She asked for what reason, she didn't do anything wrong. He again asked if she wanted to call the cops. I guess he was trying to intimidate her by doing so, but she told him "go ahead! Don't worry I'll call the cops."

I told her I was already on my way to pick her up and just to meet me outside. She came outside but the AP was nowhere to be found. He obviously didn't call the cops or they had more important things to do, like fighting real crime.

I called guest services again asking to speak to a district manager, was told by corporate guest services that district managers don't take calls from customers, Oh really? I've worked in retail and it's been my experience that part of their job duties are to take care of customer issues. I was told to expect a phone call from the AP "team leader" in the next 72 hours.

I received a call from a woman who then began to tell me that the employees including the AP at the store are afraid of my wife, because she has "accosted" them on the sales floor and in the bathroom. My wife is a petite woman all of 5'3" and these people are afraid of her? I said my wife confronted employees who have followed her, and it's a result of the employees continued behavior. The woman said that my wife followed the employees into the bathroom to confront them and that my wife's view of the events are distorted.

I said this has been going on over 2 years, I had witnessed the woman AP last year follow her and other Hispanics and even made a complaint to the manager. She said that they had no such woman there, but then later said she had only been there 6 months but her knowledge of the situation is that my wife has been causing the problems. I guess the problem is she is Hispanic.

This "team leader" said she had the backing of the corporate office to inform us that if my wife engages with any of the employees again, that she will be "tresspassed" from the store. Great Customer Service!
     
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Alain on 2013-01-15:
Give a call to the governor's office at 360-902-4111 and see which state/local agency you can report this to for action.
leet60 on 2013-01-15:
I agree that something is amiss in the way she is being treated in the store. The store does, however, have the right to refuse service, is a private entity and could bar her from the store at will.

It is a sad commentary that this is happening. Were it my family, none of us would shop at this retailer ever again - I vote with my wallet in situations like this.
trmn8r on 2013-01-15:
My guess would be that taking a picture of AP personnel would indeed not be allowed.

This patronage of this store by your wife has, for whatever reason, escalated to an untenable situation. There may be something to your allegation that your wife has been unfairly targeted because of race, but frankly I don't see proof of that.

What I do see, from personal experience, is exacly what it contained in the last paragraph of your complaint - the store is on the verge of banning your wife from the premises. A business can do that if they feel a customer is harassing employees or creating an unwarranted nuisance. In fact, I would not be surprised if that decision has already been made. Putting this in writing has documented that she attempted to take their pictures, which may be sufficient.

Personally, based on experience and your description of the situation? I would shop elsewhere. The only alternative I see is providing proof that there was actually an offense committed by employee(s).
Starlord on 2013-01-15:
Having worked in Loss Prevention. There are many points of your post which don't quite ring true. Loss Prevention Agents do not wear name tags. They are undercover, and a name tag would defeat the purpose. You might as well have uniformed security, but that is another matter. Most business places do not allow photographing or recording on their premises as they consider the store, its personnel and fixtures to be proprietary. Very few post a notice to this effect, such as Fudrucker's, but it does not change the fact. A business has the absolute right to refuse service to anyone. There is no law that they have to do business with an individual. I am sorry you feel so intently about this that you must throw the race card, but the facts remain.
TIRA~MASUU on 2013-01-15:
I have also worked loss prevention in 3 different stores and it would never be practice to be identified with a badge or uniform as this would defeat the purpose. Also as you stated that the employee followed your wife into the restroom and into the next stall. Unless you were with her, which would be a new set of problems then this is her interpretation of the incident. I am sorry to sound negetive about her complaint but it sounds like during many of these complaints you were not even there to verify these facts. I do understand why you would of course take the word of your wife over anyone else. But why would she continue to shop there and for that matter why would you let her step foot into the store? I highly doubt that at this point she is even allowed in the store so you no longer have to deal with people you feel are racial profilers.
Dryer Lint on 2013-01-16:
I'm thinking statistically, anecdotally more Hispanics are ripping that store off. This issue of non profiling is nonsense, some groups, demographics, incomes, whatever do certain things more than others. Marketing is based on this.
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