KANNAPOLISS, NORTH CAROLINA -- As much as I love Target I will NEVER recommend Baby Registry with them. I've got a gift of $65 and the person that had sent me the gift did not included the receipt with the item. It was on my baby registry list. I had to return the item because it was the wrong size, unopened, less than 20 days of purchasing the gift and they took $25 and only gave me back $40 on a gift card! I was not asking for refund back but for credit store not like the money was gone be used somewhere else! I regret doing my baby registration with Target and most likely they did it with a second gift I returned. I will warn people about this and recommend WALMART. I got a gift from there NO receipt, no baby registry with them and gave me back the full credit on a gift card.
CALIFORNIA -- Target has cancelled multiple orders from items on my registry purchased by me and others. When people call to ask, Target does not know why the orders were cancelled and the cancellations are unrelated to the items being back ordered. Finally, when some of my items were cancelled that were purchased on my Visa and through gift cards jointly, they required that the refund first go to my gift cards as opposed to my Visa. My calls to complain and try to fix the situation were dropped any time I tried to speak to someone else and customer service was not patient or helpful. Would NOT recommend registering through Target.
HAMDEN, CONNECTICUT -- As much as I love Target, I have to admit that their registry is a huge disappointment and waste of time. Since Babies is no longer in business, I thought why not register at somewhere I regularly shop? What a mistake. First off, there is no customer service available for registry help and most of the items you see online are not carried in a store or are over 50 miles away, so setting the registry up and selecting items is very time consuming as you need to research the items you're interested thoroughly before adding them. Also there were times I tried repeatedly to add an item to my registry and it would never add.
The most frustrating part is that I set up my registry only several weeks before my shower and a week or two after setting it up, at least 1/2 doz items were discontinued and several more were out of stock... Unfortunately these items included the majority of the nursery furniture (dresser, glider, bedrail...), the baby monitor we so carefully selected, the door gates we chose and several other less important but necessary items. I didn't want to do several registries cause I don't wanna drive my family nuts and I was avoiding Buy Buy Baby cause they're so expensive. At this point I wish I had just used Buy Buy Baby or Walmart because this has been a nightmare.
The website is littered with glitches. You are promised 15% off, that you will more than likely NOT be able to use. Plenty of items will not add to your registry, you will simply receive an 'error' message that will never be fixed. I have had my registry open for over six months because I was so excited. I cannot tell you the amount of things I had to give up on adding to the registry because the errors refused, even a live chat representative from Target to help me with. Enjoy your planning for baby, save yourself time, money, stress, and effort. Go to ANYWHERE else, just NOT Target.com.
MINNEAPOLIS, MINNESOTA -- And I pray that this incident does concern someone because my experience with my Target.com order has been nothing short of a complete debacle. I have been a Target store customer for years, spending more than I need to on things I don't even need. After this experience, I feel betrayed and that Target does not care at all about its customers.
On 9/22 I placed and order online for 3 items. A bassinet, a glider, and an ottoman; items for my nursery as my baby is due 11/05. However, I wouldn't be surprised if she came sooner due to all of the stress this has caused me. My purchase amounted to over $600 after my registry discount and an additional 5% discount for SIGNING UP FOR and using the RedCard credit card. I paid with 3 gift cards. Two $50 cards and one $500 card.
I received these gift cards for my baby shower and decided to purchase these items from Target specifically for that reason. I signed up for the RedCard during this transaction to pay for the additional $30-50 that my gift cards did not cover. To my complete surprise, I received a $531 RedCard statement because apparently something happened online and it did not apply my $500 gift card.
I have spent over FIVE hours on the phone, with at least 6 different people "going over my cell phone minute allotment for an entire month" trying to get this resolved with absolutely NO resolution. All I wanted was for them to credit my RedCard and use my gift card to apply to the purchase as was the original intent.
The incompetence of your first level "customer service" gatekeepers is jaw-dropping. One associate placed me on hold for a total of nearly 55 minutes just to tell me what I just explained. This was after I requested to speak with an "SLP2" which another associate had told me to call back and ask for.
Another supervisor actually told me that there wasn't anything he could do and I needed to enter the gift card at the time of purchase (which I did and which is why I was calling because I don't know what happened between that and cyberspace). And then he hung up on me. Yet another told me to "bring it back to the store full-size chair, that is an online only item... what??
There has been no resolution to that part of the problem. Yes, that PART. There is more. I received the bassinet first, damaged. Took it to the store to swap it out and it took forever because there was no packing slip on the package and they couldn't look up the order number OR my Target RedCard (which I still haven't received in the mail - although I did get the aforementioned bill!). After texting my husband and asking him to dig through garbage for the used gift card, I was able to have them look it up by that gift card number and complete the exchange.
It took a month to receive the glider and ottoman. When I did, the boxes were damaged. The ottoman came through UPS and was damaged. Then I received the glider through a delivery service who not only came outside of the window of time they gave me, but left on my apartment doorstep the glider chair, half hanging out of the box which looked like it had fallen off a truck and rolled down a hill.
Hopeful, I opened the box and inspected the chair. Not so good. Glider frame is bent so chair doesn't swivel, just gets caught on itself. It's also lopsided and looks like one corner was smashed in. Under the fabric, it feels like the wooden frame is busted.
I called no less than 3 times to try to resolve this and reached a very nice supervisor named **. She expedited and exchange for the ottoman and chair for me and also discovered that I was charged incorrectly because the discounts I used (registry and RedCard) did not apply properly - yet another online issue. She said she was sending me a gift card for that difference which I appreciate. Unfortunately, our call was dropped and I was never able to get back to her.
So here I am - 9 months pregnant. With damaged goods sitting in my living room, awaiting the delivery of the chair and ottoman which will most likely NOT come until after the baby is here and nowhere to rock my baby at 3am. I am also basically out $500 because my gift card is going to sit here unused while I have to pay $500 in cash that I do not have to a credit card that I did not want. If I knew I was going to spend $500 on a credit card, I would have put it on one with rewards for air miles or cash back.
I am beyond frustrated with this entire experience. From the horrible customer service, to the careless delivery, and lack of resolution. As I stated, I have spent time (that I don't have) energy (that I don't have) and money (that I don't have) and cell phone minutes (that I have gone over and will now be charged for) trying to get something fixed that was not my problem to begin with.
I really hope that someone can see what a total inconvenience (understatement) this has been for me. Having a baby is supposed to be an exciting happy time and now because of this I am not going to have a place to rock my baby to sleep until she is at least a month old. And I have been stressed out and wasting some of my last few minutes of "me time" dealing with something that should have never happened in the first place or at the very minimum should have been taken care of through one simple phone call.
I believe that I should receive some kind of compensation for all of this undue stress. All I did was place and order and try to pay for it and I, the customer, really got the shaft. As, not only a long time customer, but a soon-to-be-mom, you should realize the value of your customers, without them you wouldn't have a job.
Now, I never want to see a Target store again. Pretty sad since it was one of my favorite places to shop. I am very active on social media, as well as "mommy" forums, as well as quite a few friends throughout the US (Chicago, Texas, East Coast, California) who are pregnant and more who are planning on it soon-- all of whom I will definitely not hesitate to share my experience with if this is not resolved.
PENNSYLVANIA -- I was skeptical about registering at Target. I did not register there for my wedding, so I have no idea what got to me that I registered there for my baby. Terrible idea! I thought they would be cheaper than Babies R Us, so this was more so I can help out friends and fam who want to give us something but not pricey. Terrible mistake! I should've registered at Wal-Mart instead because Wal-Mart actually has the same things and for cheaper at times. Maybe I'm one of the lucky few moms who actually received the completion discount (Miracle!) although it was a week late.
When I tried to purchase something on Target.com using my cellphone or their mobile website, the coupon code seemed to work but then when I reviewed my order, the screen will take hours and not process (as if frozen). So then I went on my laptop to purchase it there thinking maybe it's my internet or phone.
So then this time, when I use the code, it says "the items in your cart do not qualify yet for this promo." EXCUSE ME?! It's the same code and same items and everything was applied earlier. So I knew it had to be Target.com that was having issues. (Also because this happened to me on an online transaction ship to store where they gypped me off my gift card! ugh!)
Anyway, I decided I'll go to the store and maybe they can purchase the online only items off my registry for me. Wrong! The customer service people at my local Target in PA said Target stores and Target.com are two separate entities. They have nothing to do with each other. HAHAHAHA. I could not believe this! Good to know so I will never buy anything off of Target.com basically. I think they may be based somewhere else, so that's tougher to deal with. So... I still need my baby's things! I tried to take a break so tried to order the next day. Of course! Same thing, so I clicked the "chat" on the bottom of the order page and here goes:
Linda and her supervisor Victor seemed to not understand my concern. I had a baby registry completion discount and when I placed my order online, the code would not go through. Linda told me that I can just proceed with the order and she will reimburse me the 15% discount. So I paid with 4 gift cards which is about $182 and with my Visa. My card was charged about $265 and so Linda just had to reimburse me the $63.43. When she gave me my confirmation e-mail, the total magically did not reflect my gift cards and only her discount so I was charged 384.58. I felt robbed.
Both Linda and supervisor were no help and kept telling me to call their special team and then closed the chat. Rude! Basically the equivalent of shutting the door on my face or hanging up the phone. I am definitely complaining to BBB and wherever online that I can find, social media and word of mouth of how horrible Target.com is. I already told my pregnant friend who is due this year. I told her NOT TO REGISTER AT TARGET. I am very displeased at the treatment that these 2 individuals did and that Target.com could not process a simple reimbursement.
ON-LINE -- I ordered 2 items from my daughter's baby registry online. Based upon some new info about the safety of the items, called Target.com to cancel the order and was assured that the order had not been processed, nothing was charged to my credit card, the items would be placed back on the registry as available for purchase. I then received an email from Target stating that the items were shipped. These are large and fairly expensive items.
I called customer and guest services for help and was told there was nothing they could do, there are no guarantees when you cancel an order and in fact there's a "30 minute window" after you place and order in which you can cancel. There is no disclaimer to this effect on Target's websites, nor did the original order taker or the person who assisted me with the cancellation state anything about this. Their solution: refuse delivery and then sort through the complexity of companies with verifying refunds and credits to the charge account. Target would take NO responsibility for their lack of follow through or whatever did or did not happen.
When I asked them to cancel the shipping order, they said they could not do that and they were "sorry they could not resolve the matter the way I wanted them to", in a very patronizing manner. There seems to be no accountability on Target's end, the customer service people are difficult to understand and no one is willing to make an effort to right the wrongs.
This originally began as a happy experience for my daughter, now her "gift" will be arriving at her door and must be returned to sender, creating an awkward situation for her since this was supposed to be a surprise, and tying up resources on mine with my credit card company. I think I have learned a valuable lesson about both Target and online ordering. Have been spoiled by Amazon and expect others to be as honest and trustworthy... sadly this is not the case.
ILLINOIS -- Don't register here!!! When we first went to set up the baby registry the scanners didn't work and we ended up manually entering most items at home. Half the time the website was down. Guests to my baby shower had a lot of trouble even accessing the registry because there were so many problems with the website.
Items randomly disappeared from the registry, and the registry still listed things as needed when someone had already purchased them. I also didn't appreciate how many items were unavailable - don't list things on the site if they cannot be purchased! Customer service gave attitude when contacted, and when it came to making returns my husband said it was like pulling teeth.
WILMINGTON, DELAWARE -- Well, Target, you blew it big time. In what appears to be the worst marketing decision since New Coke, apparently someone in your marketing area has decided the best way to introduce your new marketing on baby formula is to remove the old Up and Up brand formula from the shelves, in anticipation, replacing the shelves with the much higher priced Similac brands. Guess what? My baby hates you!
You sold us on the Target brand (well, actually my pediatrician recommended it), and just when we thought our sleepless nights were predictable in bottle-making, we have run out of our baby's favorite formula. I'm assuming your marketing chief has absolutely no appreciation for this (no kids? grown kids? Obviously delegating overnight feedings to a nanny? how 'bout not even using Target brand?).
You have definitely lost yourself a brand supporter. In the time it takes for my baby to get used to another brand, and your shelves once again display the panorama of Target knock-offs of every name brand of formula, we won't be switching back. Nor will our friends. Nor will anyone we tell while this ridiculous plan is fresh in our minds. You blew it. Big time. And let down your littlest consumer.
Estimated shipping date was not disclosed at time of order. After placing the order, I realized shipping is slow. For that reason, I needed to change the delivery address. 5 minutes after placing the order, I called customer service to say I needed to change the shipping address due to slow shipping. I was told I was too late, that no changes can be made to an order once it is placed. I could not choose expedited shipping. "The best option is to refuse delivery and place a second order." But, all the items I bought on the registry are now listed as purchased, so it will be difficult to place the second order and be sure that I'll be home when the delivery comes in order to refuse it. FRUSTRATING.