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Target / NEW Corp Extended Warranty Complaint
By -

In 2008, purchased a floor model 37" LCD HDTV for a great price at Target. Since it was a floor model, I bought the 2 year extended warranty (serviced by NEW Corp, Inc.). After 18 months, started a nagging problem: the power button would flash for 3-4 minutes, then the TV would eventually power on. I reported the issue and filed a claim.

Soon after, I received packing materials to mail the TV to a service center. They consisted of a box, clear plastic bag, and 4 foam pieces - one for each corner of the LCD panel. Seemed flimsy to me, but figured they handle a lot of these claims. So I packed it up and took pictures of the TV, serial numbers, packing materials, etc just in case I never saw the TV again. Sent via Fedex to Lifetime Service Center in Williamsville, NY.

App. 10 days later, got the TV back via UPS on 1/18. The invoice said that the power supply was repaired, but there was a DENT in the screen - RETURN UNREPAIRED. I powered the TV up, and it is completely ruined, will not display a picture. I immediately reported it the night of 1/18 to NEW Corp. The young lady told me to contact the service center.

Morning of 1/19 I contacted the service center - they told me that they did not find any physical damage on the packaging, so they could not claim with Fedex. The assumption is that I sent the TV in with a dented screen, which I absolutely had not done.

Why did they fix the power supply if there was an obvious dent in the screen?? Did they inspect the item when it arrived? Where was the packaging? How do I know it was in good shape - I'm just supposed to take their word? Did they damage my TV in their shop? The service center stonewalled me - was told to contact NEW Corp again.

I have talked to no fewer than 6 people at NEW Corp, each one assuring me that they would make it right, telling me that I would get a call back from a supervisor within 48 hours. NOT ONCE have I received a call back within the promised time frame.

Finally I did speak to a supervisor who told me the same thing the service center did - since they can't claim with Fedex, then I'm out of luck. I escalated to a manager, who asked me to email the pictures (I did). He promised to call me back by Tuesday, 1/26. It is now 1/28 and guess what? No call back. I just left him another voice mail. I have escalated this with Target Guest Services. They acted like they would do something but that was 1 week ago, and I have not received a call back.

I am FED UP. Not only am I out the price of the extended warranty, but my TV is completely ruined. I am a reasonable and conscientious person. I would never send a piece of electronics that I had physically damaged and file a claim on it. My next steps are to continue hectoring Target and NEW Corp, file with the BBB, and contact a local TV station consumer advocate to try to force their hand. In the meantime, I am warning everyone not to purchase an extended warranty, and I no longer shop at Target.

I know someone calling themselves "supersue" defends NEW Corp on this site frequently, saying that they are a great company. Maybe she will help make this right, because right now they are really low in my book. No one cares about my problem at Target or NEW, or that I am out several hundred dollars due to the negligence of their service center.

NOTE: I know that Target and NEW do not service the electronics. However they took my money, so they are responsible. There are way too many parties and counter-parties pointing fingers at each other, and I just want it resolved.

Resolution Update 01/29/2010:

Well, what do you know? Keith from NEW Corp just called me back. Because I supplied pictures, they are going to refund the original purchase price of the TV on a Target gift card. I consider this more than fair - really all I was asking for is to send the TV back in for repair.

I am now satisfied that NEW Corp and Target have done the right thing and corrected the situation.

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Target is sending a message to America seasonal workers, "Don't take off time for your deceased child's funeral."
By -

BAKERSFIELD, CALIFORNIA -- Target is sending a message to America seasonal workers, "Don't take off time for your deceased child's funeral." Today, I was contacted by a friend of mine, the mother of the Target employee. She wanted some advice on getting the story out, exposed, to as many possible shoppers @ Target, people that may consider employee at Target, and
people who may make a statement to yet another American corporation that failed it's employees.

Before you read her letter, if this was a company in Japan, this would not of happened. Caring for their employees is a high priority because the employees contribute to the profit, and often, the employees help improve the corporation status among the population.

This is not Japan, this is America. Target is the sixth largest retailer in the United States behind Wal-Mart. This story will make you wonder why this happened, and possibly take some kind of action, if you can. This is called viral marketing, this is blogging power in action, this is America and we all should care. This could be your son or daughter in this story. Visit http://chatterbug63.blogspot.com/2006/01/target-strikes-again.html and post some comments please.

In November, our 20 yr. old son got hired on with Target Distribution Center in Shafter, CA as a seasonal employee. Our family was in the middle of our son & daughter-in-law going through a high-risk pregnancy... so the job was a blessing.

Our 1st granddaughter was given hope by some in the medical field. Our daughter-in-law faced bed rest, disability from work, and hospital stays. Later a grim sentence of no hope for survival for our granddaughter at Kaiser Hospital in Woodland Hills. We had many "Prayer Warriors" lifting up our granddaughter and she was moved back to Bakersfield, CA and we were given a miracle on Nov. 14th, 2005... when our granddaughter was born a preemie (28 weeks out of 40) at 2 lbs. 7 oz. and 13" long.

As you can imagine, our son & daughter-in-law kept busy with visits and our son & daughter-in-law working. The policy at our son's work was to report any injuries (even as small as a paper cut), so our son did as directed, when a few incidents at work happened (paper-cut, etc). Our son had an injury to his finger, while working on his car and he requested to be able to work labeling things, until it was healed, since the Dr. gave him a note, that would not allow him to lift heavy boxes for 2 weeks.

Our son was told he could not work there for the 2 weeks, unless he could guarantee he could safely lift 40 lbs. and our son knew, that was not possible with one hand. So, our son endured 2 weeks of no work with the financial trials, that brought to their lives. When our son returned to work, he found out that they would keep him on full time (he was well liked at work and a hard worker), which was a huge help and a reason to rejoice.

Our granddaughter was a fighter from the beginning of her life, she faced many mountains and valleys in her daily struggle. On Wednesday, January 18th, our daughter-in-law (who went back to work at the end of December) and our son took the day off of work, because our granddaughter was in a deep valley. We spent a little precious time with our granddaughter, who could fight no more and (at 37 weeks out of 40) she went to be with JESUS after spending 2 mo's & 4 days in the hospital & in our lives.

On Thursday, January 19th, we went to go make arrangements for our granddaughter's funeral, which took longer than we were told. Our son called his work and asked if he could get some bereavement time off, since his daughter died yesterday. He was told they don't offer bereavement time off to seasonal employees.

Our son explained that he was a full-time employee, not seasonal and they told him that the final decisions were not made yet (though they had already let the seasonal employees go) and that if he did not come in that night... it would not look good on his reliability record. He said "my baby just died," and he made the decision to not go in (As anyone would go to work? --JLD), as we were still making arrangements. On Friday, January 20th, our daughter-in-law (whose work was compassionate and gave her bereavement time off) drove our son to work, where he was told he was fired by Human Resources for Unreliability and Safety Issues.

Does this story want you to see 60 Minutes interview the person who made this decision? 60 Minutes would get down to the real issues, employee abuse, disregard for employee rights, caring for the employee, and a total lack of common sense in human compassion, and understanding of the word "community" which they emphasize frequently on their Human Resources website.

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Always Have a Problem
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CALIFORNIA -- I used to have zero problems in the past ordering my contacts from the TargetOptical.com website, although the last few years it seems to be getting worse. First of all, they don't keep your prescription on file, which is dumb to me. Even when I click "reorder contacts" I have to put in my prescription and then submit my physical prescription again. I understand that contact prescriptions need to be updated yearly, but when I'm buying contacts multiple times a year and refilling the same prescription, it's a little frustrating. Especially this time around, when I accidentally put in the wrong prescription, which I didn't realize at the time.

I ordered my contacts on 11/30, and was NEVER contacted by anyone that my prescription had been entered incorrectly. They literally just let my order sit there for 2 full weeks before I called trying to find where my contacts were. Turns out they had contacted my doctor and they had been informed that my prescription was incorrect.

Why in the world wouldn't they then just contact me afterwards and confirm the change? Or better yet, just change it and send me my contacts? Thank goodness the customer service representative I talked to was helpful. She sent me an email requesting my prescription and said that they would overnight my contacts. I've been in glasses for events this holiday season I'd rather be in contacts for. I think I might try ordering contacts from somewhere else this next time around. I'm tired of playing this game with Target Optical.

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Archer Farms Barbacoa
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I bought this product thinking it would be easy to shred like it appears on the back of the box. The meat comes in very large chunks. I microwaved it per the directions. I couldn't get this beef jerky to shred with a chain saw, so I tried steaming it for a bit. That made it worse. I gave up and cut it into chunks. It was dry as a popcorn fat. If you like dry beef, go for it. If you expect it to look like it does on the back of the sleeve and taste good, keep looking. It won't stop me from buying Archer Farms stuff, because it's usually pretty good. This... not so much..

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Refused to Sell Me a Cell Phone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRANKLIN, TENNESSEE -- I walked into Target today to purchase an iPhone 6 through Verizon. No prob with Verizon, but after taking my info the sales representative placed a call and was told I was NOT ALLOWED to buy the phone. No reason was given, in fact, the sales person said there was no way for me to follow up and no one for me to call. I spoke with the Store Manager who gave me a phone number and I was told MY CASE (???) was under investigation. There were no signs posted regarding their rules. I am a senior citizen trying to get this phone for my own use. They are out of their minds. I smell law suit.

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Bad in Store Customer service... Return Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, SOUTH CAROLINA -- Bought a Nook eReader about a year ago with extended warranty. Nook reader is defective, returned for either a store credit or exchange. Showed them the warranty and receipt, they said no to my face. Gave me a new bag, threw away the old one, and that was it, and said "call the 1800 phone number". We brought back a defective Roku box with receipt some time ago, and the young lady said we could not refund it, but we can give you a store credit.

Where was she when I needed her today. Target needs to start training their employees better. I called electronics, and she didn't know what to do as far as the exchange or store credit. Oh well, their return policy says 90 days with receipt. So from now on either I don't buy electronics from them, or buy them and return them before ninety days is up. I am glad I didn't buy a flat screen TV.

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TV Power Cord
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TURLOCK, CALIFORNIA -- I purchased a Vizio LCD 42" TV in February 2013 and specifically asked the clerk (whose name was **) if the cord and everything was in the plastic bag where the manual and remote was. He told me "yes". Well we got it home (in Merced) where I live and put it in the bedroom and left it in the plastic they had wrapped it in until March 29th. DirecTV came out this day to hook it up for us. Well I naturally thought the power cord was in the bag because the clerk had said it was so I didn't think to look when we got the TV home in Merced. Well DirecTV proceeded to tell us when they were hooking it up that there was no power cord, but they could hook everything else up.

So I drove back to Turlock Target with the receipt and spoke to the same clerk that had sold us the TV and explained to him that there was no cord in the bag, well he looked at the receipt and said "well this was way back in Feb." I proceeded to tell him that the TV had not been hooked up till now because we were waiting for a tech to come hook up for us. Well he said he didn't think he had a cord for our TV, so I pointed to another Vizio 42 inch TV I seen in the box and asked him why couldn't he take the one out of that box, he said he couldn't do that because all the cords were different.

So he walked over to the computer area to look at the universal laptop cords and so I asked him if I was going to have to pay for it and he told me yes. I was livid I told him that I wasn't purchasing something I had already paid for. Well they didn't have any cords naturally so he said that he thought maybe Radio Shack had the cord I needed, and I again told him that I wasn't rebuying a cord I had already paid for, that he didn't know what to tell me.

That if I could go home and take a picture of the opening of the cord that was plugged into the TV that he might be able to find one that there was about six different cords and I told him how could that be for the same brand TV, and why couldn't he look it up on the computer then. He said he couldn't. I said, "you mean to tell me that I have to drive back all the way to Merced and then drive back?!" He said he didn't know what else to tell me. I was not happy.

I was very upset and told him thanks for nothing. He even called the dept. manager and he was not a help either. They pretty much made me feel like 'well you bought it already so we're done with you.' They didn't take responsibility for their actions and didn't seem to care. So I had to keep my fingers crossed when they came across a cord they thought might fit from a picture I took. The customer service was very aggravating and I will never buy another electronic anything in that store again. The clerk even asked me if the tech for DirecTV had an extra cord and I flipped, and told him maybe if the tech sold TVs.

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Racial Profiling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODINVILLE, WASHINGTON -- My wife shops in this store and has for over 2 years now, although I don't know why, with how she has been treated. She is Latina and every time she goes into the store there is at least one employee who seems to look her over, like she is thinking about stealing something. When she first brought it to my attention, I thought she was being somewhat sensitive. However about a year ago, I came into the store unbeknownst to my wife and I watched one of the Asset Protection people, a rather tall large women follow her around the store. The AP passed white shoppers, but seem to linger at other Hispanic customers in the store.

I was so appalled at the behavior I asked to speak to the manager. A woman came over and I explained I had just watched the AP follow my wife and others, but saw no suspicious behavior on their part, but for the mere fact they were Hispanic. I explained I watched a young white man dressed in an oversized coat hanging out in the electronics section and witnessed him pocket something, but the AP was too focused on the Hispanics in the store to even notice.

She said she would address the concern with the AP although I never saw her call the AP over. My wife continued shopping and after a time, that the AP did not appear to be working there anymore, but was replaced by another younger man.

In the last several months, my wife has gone on in different occasions and has been followed into the restroom by employees. The last of which was the fitting room attendant who entered the stall next to her, but never used the toilet. Upon finishing her business and washing her hands, the Target attendant came out. My wife asked her why she was following her, but the employee said she was not, and walked out of the restroom. Evidently she didn't bother to read the sign that states "Employees are required to wash their hands before returning to work."

Disturbed by this incident I tried to make a complaint by calling the guest services phone number only to be referred to another number, which only allowed me to leave a voice mail. I received an canned response of "I'm making your concerns available to the regional and district offices to ensure that Target team member training sufficiently addresses the issues you raised."

Shopping again yesterday, my wife felt as though she was being followed by the AP again. She texted me distraught, so I told her take his picture. The AP passed, she called him by the name on his tag, **. He didn't like this at all. He told her it was illegal for her to take his photo. She told him that she took it to report him for following her. He then told her that she was going to have to leave the store. She asked why, she hadn't done anything wrong.

She then called me to report what was going on. I could hear him ask who she was calling. "My husband". She told me she took the picture as I had suggested because she was tired of being profiled and followed, to which the AP says "You want I call the cops?" She asked for what reason, she didn't do anything wrong. He again asked if she wanted to call the cops. I guess he was trying to intimidate her by doing so, but she told him "go ahead! Don't worry I'll call the cops."

I told her I was already on my way to pick her up and just to meet me outside. She came outside but the AP was nowhere to be found. He obviously didn't call the cops or they had more important things to do, like fighting real crime.

I called guest services again asking to speak to a district manager, was told by corporate guest services that district managers don't take calls from customers, oh really? I've worked in retail and it's been my experience that part of their job duties are to take care of customer issues. I was told to expect a phone call from the AP "team leader" in the next 72 hours.

I received a call from a woman who then began to tell me that the employees including the AP at the store are afraid of my wife, because she has "accosted" them on the sales floor and in the bathroom. My wife is a petite woman all of 5'3" and these people are afraid of her? I said my wife confronted employees who have followed her, and it's a result of the employees continued behavior. The woman said that my wife followed the employees into the bathroom to confront them and that my wife's view of the events are distorted.

I said this has been going on over 2 years, I had witnessed the woman AP last year follow her and other Hispanics and even made a complaint to the manager. She said that they had no such woman there, but then later said she had only been there 6 months but her knowledge of the situation is that my wife has been causing the problems. I guess the problem is she is Hispanic. This "team leader" said she had the backing of the corporate office to inform us that if my wife engages with any of the employees again, that she will be "trespassed" from the store. Great Customer Service!

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Target Sucks at Redeeming Coupons!
By -

CHULA VISTA EAST -- I have always liked Target stores and products and when they started coming out with Target coupons, I was really pleased because you can save a lot of money with a manufacturer's coupon and a store coupon combined. So I spent all this time organizing my mfg. and Target coupons and then spent quite a bit of time in the store looking for bargains.

For this trip I had at least $30 in mfg. coupons plus whatever in Target coupons too. The kid at the checkout scanned all my coupons and never said a word. I paid the total, which I thought was kind of high considering all my savings, and realized he hadn't given me a couple of $5 gift cards I was entitled to with my coupons. When I mentioned these to him he said the coupons must not be valid because the computer didn't automatically issue the gift cards.

So I took the coupons to customer service and after at least half an hour of several people trying to explain to me why they were not valid (which they were because I had bought the required items), I finally had to speak to a manager who issued me the gift cards immediately. However, when I got home I checked my receipt (which I ALWAYS do from any store or restaurant because there is almost invariably a mistake in the merchant's favor) I realized they had not redeemed at least $30 in coupons!!! So that was why the total had seemed so high!

I was furious of course and went back to the store the next day. They offered to buy the products back! Wow, what customer service!! I said "what about my $30 in coupons that are gone now" (they will be getting the money for them), so they gave me about $15 in store coupons good for anything. They should have offered and/or I should have demanded an entire $30 worth of store coupons! Well, that was my first experience with a lot of coupons at Target.

The next time I again had quite a few coupons and when it came time to redeem them, again several did not get redeemed! So I went to CS and after about 30 minutes or more was able to get the problem resolved through a manager.

It was the same black haired B from the last time and she told me that I had too many coupons for Glade products. So I said, "So what you're saying is, I can't buy too many Glade products in one shopping trip?" And she got all huffy and said, "Well, that's what the computer said." And then she stalked off angrily. So what I should have said was, "Well, you have a brain and the computer does not, and you can see that I'm buying the required number of products per coupons, therefore the computer is wrong!!"

The other really annoying thing on another trip was the checkout girl scrutinizing each coupon for 5 minutes each and having to call a supervisor over several times to clarify if she should scan the coupon!! So I just decided it wasn't worth the hassle and I would not be shopping at Target too much anymore.

So the other day I wanted to buy some furniture and on my way to the checkout I noticed a sign that if you buy three Always products you'll receive a $5 gift card. Well I couldn't resist because I just happened to have exactly six coupons for Always: 3 for $1 off, and 3 for $2 off. So not only would I save $9 in coupons for something I need, but I would also receive two $5 gift cards, a total of $10 off my furniture, and a grand total of $19 in savings!

So there I was trying to buy my first batch of three Always and ** who was checking me out said she could only accept one coupon!?! So I told her, "no, I had one coupon for each item," and she just insisted she could only accept one! So I asked to speak with a supervisor, and she said SHE was the supervisor!! So I asked to speak to her supervisor or the store manager. She went and talked to someone and when she came back she said that was the store policy and she could only accept one. I mean I was incredulous, I could not believe what was happening!

Well then a young man ** came along and saved the day and explained to the moron ** that it was one manufacturer's coupon per item (not shopping trip) and he then checked me out perfectly with all my coupons and $10 in gift cards. I told him and ** that HE should be the supervisor and not ** and that I was going to complain about her and recommend him! All of this took at least 45 minutes.

So since then I have tried to talk to the store manager at least three times, but he is never in and hasn't my returned my calls. When I asked who was the next one in charge, the operator said she didn't know and put me on hold to check. When she came back she told me they WEREN'T ALLOWED TO GIVE OUT NAMES (!?!). So I asked if it was the skinny black haired one and she said yes! I guess if I want to write a letter I'll have to address it to "The Skinny Black Haired B."

It is obvious that Target does not care about their customers and that is why I am posting a complaint online. I do have one last resource; my neighbor is the store manager of another nearby Target. I guess I will have to talk to him; I wonder if that will do any good?

Because I've received some remarks to the effect that I was abusing the use of my coupons and demanding that they be redeemed unjustifiably, I'd like to clarify the situation: I was buying three packages of regular Always with 3 coupons for $1 off; and three packages of Infinity Always with 3 coupons for $2 off. The coupons themselves stated that I was allowed to use up to three (3) like coupons, one for each item, in one transaction.

That is exactly what I was doing. I had to buy them separately in order to get my TWO $5 gift cards from Target, which is why I stated above, "trying to buy my first batch of three Always". I am savvy with coupons and know how to use them legitimately for maximum savings.

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Very Dissatisfied with Extended Warranty
By -

I received a 16-gigabyte iPod Touch for Christmas in December of 2007. As a bonus I also received the 3 year replacement plan. When it was purchased the sales associate assured my partner that it would cover almost any type of damage even water. He even stated that I could drop it in the toilet and it would be repaired or replaced.

Well fast forward to June 2010. I still have the iPod, I use it every day. Recently I realized that I was unable to connect to wi-fi and the power button would rarely work. Remembering that I had the extended plan I tore my house apart looking for it.

I finally locate the paperwork and register the item on their website. I attempt to enter a ticket and I had issues. I call their customer care department and file a claim. The customer care experience was great on the front end. I receive my UPS label and ship the item.

A week later I am notified by email that my repair claim has been denied. The claim has been denied by Asurion because pictures taken of the unit showed corrosion on the PCB and would not tell my anything else. I have checked the water damage indicator in the headphone jack and it is still white, white means it has not been submerged in water.

I contact Asurion and I am told that the corrosion was due to water damage and would not be covered. Now let me tell you, I treat this thing like it's my baby. Sure has a few scars from being dropped but it has never been touched by water. I stated this to the representative and was told it could have entered through the headphone jack. I do not believe this is possible because the headphone jack is on the bottom and the wi-fi and power button are on the top.

So after going back and forth I ask for proof of the damage. I request that he e-mails me the pictures that were e-mailed to them. He seemed surprised and didn't really know what to say. He then states that they are for internal use and he cannot send them. Because that they cannot provide proof I believe they are lying. If I pay $40 for a warranty and the claim is denied due to damage I would like proof.

Needless to say I will not be shopping at Target anymore. I have 3 Targets within a five mile radius of me and have been a faithful customer for almost 10 years, I even worked there as a teenager. I will now go out of my way to avoid Target. I am aware that they are not Asurion, but I cannot support a company that is selling people a false sense of security. In my opinion the least that they can do is refund me the cost of the extended plan. We were sold the warranty after being assured that water damage was covered and it was not.

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