[X]

Target - Page 4

Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 65 ratings and
558 reviews & complaints.
www.target.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Target & Their Deceptive Return Policy
Posted by on
Rating: 1/51
CLIFTON, NEW JERSEY -- Two days ago I had bought "simcity" from Target. I know this game has a bad reputation for screwing your computer up (as it did) The game was more trouble than it was worth so I decided to return it.

Now I know Target was going to give me somewhat of a hard time upon returning it. I was not allowed to get my money back or a store credit, since the shrink wrap was off and it had been open (okay fine I understand completely) If it wasn't open I could have just gotten my money back. But I had to exchange it for the same exact game. Fine no problem even though I didn't really want it. I bring the game that I am exchanging with up to the desk, the girl takes it out of the protective case and takes the shrink wrap off! Now this is something I have never heard of.

Because that I am returning an open game the "policy" (which is not written anywhere mind you) is to take the shrink wrap off and open the game right in front of you so you leave with an open game. I believe this is not fair and shouldn't be done. This hasn't been done anywhere that I have been to and I also work in retail and we do not do that. It's not fair because what if I want to return the new game I bought a day after? I don't want to be stuck with an item that I do not wish to have. Its the same thing as a customer trying to return a damaged item and saying "okay I'll let you exchange it for another one but I have to damage it because this is the way you gave it to me." It was a big ordeal and the manager was a real jerk. They did let me leave with the game with its shrink wrap still on after I complained and demanded a new one.

Not only was it a hard time for me, it is also going to be a hard time for them because they lost profit on another game that wasn't even played. Target really needs to be more clear with their policy because I looked it up online and it leaves out the part where they will take the shrink wrap off right in front of you so you can't return it even if it wasn't used. not shopping there again, they don't deserve my money and the store is a wreck with bad customer service.
     
Read 4 RepliesAdd reply

User Replies:

Slimjim on 2013-12-05:
"they will take the shrink wrap off right in front of you so you can't return it even if it wasn't used"
Yes but that is the idea. Otherwise, if you COULD return it, wouldn't that end up achieving the same thing as if they gave you a full cash refund on the original game? Why be upset they pulled the wrap so it couldn't be returned, unless you did plan to return it later. If that's the case, then you would have gotten a refund for an open game in the end. I'm pretty sure the return policy is clear in that area.
FoDaddy19 on 2013-12-05:
SimCity itself doesn't mess up your computer, it's that the game is buggy mess, the launch of the game was one of the most disastrous in memory, EA really screwed the pooch on that one. But the game itself won't break your computer.

Anyway, you claim to work in retail. But you don't seem to know that what the Target guy was doing was checking the contents of the box to insure that the media and disc key were still there. It's not that difficult get a roll of shrink wrap and heat gun to reseal any empty box, when I worked in retail (big box electronics retailer) I saw this about once or twice a month.

Anyway most retailers these days will only let you exchange for a copy of the same game no matter what. So it's a moot point that they took the shrink wrap off.
Cwazychicken on 2013-12-06:
I agree with slim, its completely fair or you could try to return it at another store...which would not be fair. They have these rules for cds, movies, games because people can copy them and return them. Not saying you did that but...they have these policies for a reason. I think its quite smart and I wish more stores did it.
Paul on 2013-12-06:
There is a logical explanation for this policy.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Lack of Accountability When an Order Was Cancelled, Target Shipped It Anyway
Posted by on
Rating: 1/51
ON-LINE -- I ordered 2 items from my daughter's baby registry on-line.Based upon some new info about the safety of the items, called Target.com to cancel the order and was assured that 1) the order had not been processed 2) nothing was charged to my credit card 3) the items would be placed back on the registry as available for purchase. I then received an email from Target stating that the items were shipped. These are large and fairly expensive items. I called customer and guest services for help and was told there was nothing they could do, there are no guarantees when you cancel an order and in fact there's a "30 minute window" after you place and order in which you can cancel. There is no disclaimer to this effect on Target's websites, nor did the original order taker or the person who assisted me with the cancellation state anything about this. Their solution: refuse delivery and then sort through the complexity of companies with verifying refunds and credits to the charge account. Target would take NO responsibility for their lack of follow through or whatever did or did not happen. When I asked them to cancel the shipping order, they said they could not do that and they were "sorry they could not resolve the matter the way I wanted them to", in a very patronizing manner. There seems to be no accountability on Targets end, the customer service people are difficult to understand and no one is willing to make an effort to right the wrongs.

This originally began as a happy experience for my daughter, now her "gift" will be arriving at her door and must be returned to sender, creating an awkward situation for her since this was supposed to be a surprise, and tying up resources on mine with my credit card company. I think I have learned a valuable lesson about both Target and on-line ordering. Have been spoiled by Amazon and expect others to be as honest and trustworthy....sadly this is not the case.
     
Read 1 RepliesAdd reply

User Replies:

Paul on 2013-11-03:
Yes, cancelling an internet order with many companies is an imperfect science. The systems are optimized to ship product as efficiently as possible, so the company doesn't get complaints about slow shipping. Unfortunately, cancelling an order in progress doesn't appear to be as simple as a click of the mouse. Many websites warn you of this. Personally, when I place a web order, I assume that it can't be stopped. The industry standard is to refuse delivery once an item is shipped.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service for Online Purchase Ridiculously Bad
Posted by on
Rating: 1/51
I spoke with three different customer service representatives, two of which cut me off to track down a package that was shipped on the third of July and was not received by the 12th.

Target states they use UPS to deliver an online order. So I entered my street address to ensure a UPS delivery. The online system would not accept my information so I gave them a call.
I have had difficulty in the past so explained carefully when I placed the order that the address provided was a street address not a mailing address. She did not seem to appreciate my explanation or concerns, and basically said it will be returned to Target if you don't get it.

So of course I did not get the package. UPS contracts with the USPS to deliver some of their packages. I assume this is a cost saving measure. So instead of delivering to a street address, UPS contracts with the post office to deliver the package. However if your street address is not a mailing address, your package goes to a post office where no one knows you and it sits there until it is returned to the company you purchased from.

The post office will not give you the package if you go in and ask for it if there is no legitimate mailing address on the package, which in my case it is not a mailing address. The postmaster says they get hundreds of packages just like mine that cannot be delivered because they were not sent with a mailing address.

So after talking with three customer service reps once I used UPS tracking and realized it was delivered by the USPS at the request of the sender (Target), I was told the package would be returned to Target and I would receive a refund. I explained, I did not want a refund, I wanted my package. No luck, no help, no nothing but the same unacceptable response over and over again.

Love you Target, but will never order online again.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Catch for Returns, PayPal You Get a Gift Card Not Refund
Posted by on
Rating: 1/51
ACHWORTH, GEORGIA -- I ordered a Coleman Sun Shade at Target. com. The same day, I tried to cancel it. They were paying the shipping and I thought it would be right to not make them waste their money. Unfortunately I spoke with someone at their offshore desks and his understanding of English was poor. He kept reading from the script they must have and bottom line is he could not cancel it. Unfortunately he also told me that I could just refuse accepting it when it arrived.

It arrived, I went to a Target store to return it. The nice young man at the desk advised me that the computer has indicated this item has to be mailed in. I spoke with the Supervisor who said he would accept it if Customer Service would give authorization. Unfortunately, they did not have the phone number of Customer Service. I used my phone and called. The first person just told me no and told me of company policy. But she could give me a shipping label, and I could send it back free of charge. I was good with this till she said that I would get a gift card and not have my PayPal account refunded. That too is company policy.

Here is where it gets funny, if I bring the item to a store, they can refund me the price charged to PayPal. I told her I am at a store, and she advised sorry this item cannot be returned to the store, so take your gift card. Do you really think I am shopping there again. She connected me with her Supervisor who also said told me the same thing, then he spoke with the store supervisor and just when I thought reason would prevail, the Lack of Customer Service Supervisor disconnected.

Another 45 minutes trying to get back to where we were on the phone, but then I did get to speak with a Supervisor Rachel, who was cut and dry, this is the policy and if you read the fine print you will see they are right.

Seriously, we are talking about $100 item. It is in the original packaging unopened. So I will take their free shipping label, send it back and take my gift card. I will gift it to someone as God willing I will never have to shop with them again. I am out $100 plus, but I will spend a great deal of time spreading the word to read the small print before you shop with Target.

I don't need an attorney, I just want to warn anyone else. That $100 to them might be very important. I think that Target just sets up policies to make people get frustrated and accept what they are given. I don't believe in giving in so easily. I will use the pen (electronic or not) to make my case.

Please print this.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Target.com and Customer Service Is Terrible
Posted by on
Rating: 1/51
ONLINE, CALIFORNIA -- Target. com is horrible.

1. Purchased an egiftcard on their site which didn't work when I sent to the store. I was told at first that the egiftcards could only be used online (not true), then when I was put on the phone with the online customer support I was told the ecard was canceled by the purchaser because it was stolen (not true.. since I was the purchaser), finally got the stupid giftcard to work by signing up for the Target app and for their egiftcard program only to have the app crash every time I try to retrieve the giftcards. The store manager gave me $6 to use towards my purchase since I had to pay for my Mother's day cards out of pocket. That didn't really make up for the 2-3 hours I stood there, pregnant and exhausted.

2. Had my baby register on Target. com. Did not have receipts with every gift purchased and was told at the store the items couldn't be returned at the store or online without the original receipt (not true). After HOURS calling their online customer service we found out all that needed to be done was to print out my original registry list. I don't blame the store for this, this is just a horrible lack of communication between the store and the website.

3. AGAIN, NOT THE STORE, THIS IS A PROBLEM WITH THE WEBSITE AND THEIR CUSTOMER SERVICE. Ordered items on their website. The post office couldn't deliver (I don't know why) and I was told I had to call Target. com to get the items retrieved. Target. com refused to help and told me to call the USPS 1-800 number. They wouldn't call for me, tell me what I was supposed to tell USPS, or explain how this would help the situation since USPS would release the items to me without Target. com's approval.

4. Emailed customerservice@Target. com multiple times about all of these problem with no help. All they will do is reiterate your problem back to you without any solution. When I told them this didn't help and all they were doing was reiterating what I just told them, they stopped responding to my emails.

DON'T USE TARGET. COM!!!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Customer Service, Especially Manager On Duty
Posted by on
Rating: 1/51
TUCSON, ARIZONA -- This Target has some of the WORST managers on duty if you have a problem. All they can say is "sorry that's our policy" and if you press them more, they just keep repeating it... I mean common, I heard you the first three times! you either believe that I am an idiot and do understand (which is VERY insulting) or you are the idiot, and can't come up with a better line - from a MANAGER? Seriously!

My mother had a problem with an item she purchased, and when she tried to exchange it, only after a couple of months, the customer service person offered no explanation other than it was not in the computer and they couldn't do anything! Upon looking for the item in the store, we found THE EXACT SAME ITEM? AND THEN WHEN WE ARRIVED HOME, WE FOUND THE ITEM ON LINE! SO TELL ME, how can it NOT be in the computer?????? It was in PLAIN site!

And the manager on duty, some girl, all she could say was, sorry "it's our policy"... not just once, but three times. and when I told her I understood her the first two times, she then decided to call me RUDE!

IT'S GREAT TO KNOW THAT TARGET IS DOING SUCH A PROFIT, THEY CAN OFFEND CUSTOMERS AND RUN THEM OFF!!! OVER A 16.99 BRA????? THAT'S GREAT CUSTOMER SERVICE?

Hope their cameras took a GOOD picture, because it is the LAST TIME I WILL BE BACK IN TARGET!
     
Read 4 RepliesAdd reply

User Replies:

I love my son on 2013-04-24:
When you say you found the same item on shelf was it the same upc? Some things look identical but have different upc codes which make them different in some way, if the code didn't show in their system and you must not of had a receipt to prove you bought it there. And if they had to keep repeating the policy to you over and over again that must mean you either kept pressing them standing there like you were waiting to get your way which is rude..Find the receipt and prove them wrong.
trmn8r on 2013-04-24:
From your complaint, I am guessing that you did not have a receipt. I'm not a fan of retailers taking back merchandise without receipts, but some do so. Were they trying to find that transaction, or just the item? In any event, without a receipt and after a few months a return is an iffy proposition.

As far as rudeness, it is hard to tell if the CSR was rude or not. Sometimes a customer labels an interaction as rude when the CSR says "no" more than once.
Obsfucation on 2013-04-24:
If it was in plain sight, why not just get one and show it to them?
I don't know what the return policy is on a bra (never owned one!), but returning "only after a couple of months" sounds problematic to me.
andbran on 2013-04-25:
Target only takes back items that haven't been worn. obviously she wore it a few times if you took it back after a couple of months.
Close commentsAdd reply
StarStarStarStarStar
Up and Up Nasal Strips Large - Not Worth Paying Less For
Posted by on
Rating: 5/51
ACWORTH, GEORGIA -- Yeah there was a $3.00 price difference in the generic and brand name Breath Right Strips. They are low quality, they last about 2 hours before they peel off. The quality is horrible.

Spend the little more money. If you don't you will regret it. You do not get the sleep from the generics. Breath Right Strips are worth the extra money because it sucks not being able to breathe right.
     
Read 2 RepliesAdd reply

User Replies:

madconsumer on 2013-02-10:
very helpful review, and voted as such!!
trmn8r on 2013-02-10:
Good information.

Store brands, *whatever* store it is, are uneven in their replication of the brand name version. I love Wegmans, and they have some excellent store branded items (their breads, frozen pizza are fantastic), but they have gone overboard with offering items to compete with brands, and many simply do not measure up. I still like shopping there, but when I can't get the brand version because Wegmans replaced it with their own, it grinds my engine big time.
Close commentsAdd reply
StarStarStarStarEmpty Star
Easy, painless return
Posted by on
Rating: 4/51
MECHANICSVILLE, VIRGINIA -- There seems to be a lot of negative reviews regarding Target's return procedure/polices. I've never had a problem with Target, but I've also never had to return anything there either, until this past Sunday. I have been doing some renovations to my house and I needed some cheap drapes for two bedroom windows. I went to Target on Saturday and picked out some drapes and some other small items (desk lamp, under-the-bed storage boxes, etc.) I paid for those items and left. I got home and found that the drapes weren't exactly what I had envisioned they were going to be, the color was fine, but the length was a bit too long, this was my fault as I should've measured the windows first before heading out. Nevertheless, I decided to tempt fate and try to return the drapes, (I had only opened one drape, the others were still in their original packaging.) The next day I returned to Target, curious to see how it would pan out, as so many reviews had stated that processing a return at Target is a herculean task, on the same order of magnitude as climbing Mount Kilimanjaro whist carrying an unruly wildebeest. With great trepidation I approached the customer service line (not a desk, a line, more on that in a minute), and I meekly informed the CSR that I would like to return the drapes, as they didn't suit my needs. I handed her the receipt. She scanned it, scanned the items, and informed me that the $29.55 or whatever the exact amount had been credited back to my Visa. She handed me back the receipt with the refund slip stapled to it, and that was it. Turns out it's not that hard to return something at Target after all.

The only real annoyance I experienced was the that they somehow decided that it would be a good idea to make the last 3 cash registers in the checkout line, the Customer service desk, as opposed to having the Customer service desk off to side by the entrance to the store (where it had been before the recent remodeling), I don't know if this is a temporary thing, or if they just wanted more floor space for merchandise, but all it does is make the checkout area even more crowded.
     
Read 3 RepliesAdd reply

User Replies:

Vinnie11 on 2012-10-23:
That's my Target too and my last return there was quick and painless as well!
trmn8r on 2012-10-23:
I wonder how they will liquidate an opened box, but I'm glad the return was painless.
Anonymous on 2012-10-23:
I've returned things with and without a receipt many times. Never had an issue. It's always been quick & painless.
Close commentsAdd reply
StarStarStarStarEmpty Star
Production of pro-gay t-shirts
Posted by on
Rating: 4/51
BALLWIN, MISSOURI -- My husband and I have been a enthusiastic customers of Target since 1971. Now, I buy many toy and clothing items there for my grandchildren. I just learned about Target's production of pro-gay t-shirts to aid that cause.

Target will not receive any further business from me or my large extended family from this day forward as a result of the choice it made.
     
Read 35 RepliesAdd reply

User Replies:

Sparticus on 2012-06-02:
While I respect your opinion, I for one am proud of Target. They will be getting more of my business for their decision to support equal rights for all people.
dan gordon on 2012-06-02:
http://www.freep.com/article/20120602/BUSINESS07/120602008/Target-sells-T-shirts-to-help-pro-gay-marriage-group?odyssey=mod|newswell|text|FRONTPAGE|s

perhaps if all the straight people would just stop making gay babies this wouldn't be such a big deal?
trmn8r on 2012-06-02:
I personally think it is great that Target is forward thinking, though you have a right to your own opinion. I will be spending more of my $$$ and time shopping at Target and JCP and any other company that helps us move forward in respecting individual differences.

Outstanding comment, dan!
Anonymous on 2012-06-02:
What if they were selling anti-gay shirts? Would that be OK? Personally, I applaud Target for selling these shirts.
sabletaz on 2012-06-02:
I like all the comments so far....everybody should be treated the same.
Wes C on 2012-06-02:
Good for you for standing on your pruinciples OP. Many people talk the talk but don't walk the walk.
No pancakes? on 2012-06-02:
People who are secure in their own sexuality don't need to wear tee shirts or broadcast it. They do their own life without anyone's approval or disapproval. Simply because they are secure enough not to care.

I think it's very funny to have someone act all secure but their actions say otherwise.
Anonymous on 2012-06-02:
How are these reviews getting so many votes?
Wes C on 2012-06-02:
"How are these reviews getting so many votes?"

Well gee, apparently there are free thinking people capable of thinking for themselves who have a different opinion and agree with the Op, PC status quo notwithstanding.
Alain on 2012-06-02:
My guess would be that such a controversial subject attracts more interest, and more votes, than a more mundane post, Shorty. Why the 'helpful' votes? Perhaps because there are strong religious feelings involved? I really don't know since Target selling gay shirts doesn't bother me any more than them selling the shirts of an out of town football team.
DebtorBasher on 2012-06-02:
I don't like thongs that they sell...but instead of not shopping there anymore, I just don't by the thongs...and many people would like to thank me for that, I'm sure.
Anonymous on 2012-06-02:
Wes, so in other words, this world is still full of closed minded people?
Alain on 2012-06-02:
Shorty, the world is full of close minded people. It's an imperfect place.
Wes C on 2012-06-02:
More so every day LittleShorty. of course, everyone who does not embrace homosexuality MUST be close minded. That is the logic of close, small minded people.
trmn8r on 2012-06-02:
I can't see not "embracing" something people are coded for when they are born.
trmn8r on 2012-06-02:
It's interesting that relatively few of the free thinking people don't take the time to express an opinion, but spend enough time to click "helpful".
Wes C on 2012-06-02:
There is no proof of "coding", it is just one of the latest theories. We are born "coded" with base, animalistic behavior, we "unlearn" that as we develop and learn to restrain and refrain.
raven2010 on 2012-06-02:
It really wasn't that long ago that blacks had to sit at the back of the bus and women were not allowed to vote.

That nonsense was rooted in "religion" also.
ticia232 on 2012-06-02:
Wes, no one is saying that you have to embrace homosexuality, but at least embrace the people who perform it as HUMAN! They still deal with everything that we deal with everyday. Who they choose to love has no bearing on us. JUDGE NOT LEST YOU BE JUDGED!

lexophiliac on 2012-06-02:
I would contest those contentions raven. Denying women the right to vote had very little to do with religion and much to do with the notion that women were not suited to politics and that it would be too much for their delicate temperaments, and it was the Democrats who invented the Jim Crow laws.
Quizzy on 2012-06-02:
Bull ticia. That is exactly what homosexuals are asking, no, demanding. They are demanding that we accept their homosexuality and their homosexual lifestyle. Their deviant sexual lifestyle. No one is denying they are human, murderers, rapists, pedophiles, thieves, terrorists etc. are human too, and deal with what every human deals with everyday also.
trp2hevn on 2012-06-02:
So... I'm betting that the OP doesn't shop at JCPenney either. Pretty soon, we will all be back to making our own clothes and such as it seems that retailers are including everyone in their target demographics. I bet for those retailers, the money that gay people spend is just as good as the money straight people spend.
JISCal2 on 2012-06-02:
For your reading pleasure.

http://www.huffingtonpost.com/2010/07/27/target-homophobia-ceo-gre_n_660990.html
Alain on 2012-06-02:
Well, now, that does present a bit of a nightmare for Target. There are now some gays angry with their CEO and some straight folk angered with their product. None of this adds up to anything Jesus would like, but that's just my opinion.
JISCal2 on 2012-06-02:
God is probably shaking his head at all of the hate in the world... whether you're gay or straight.
DebtorBasher on 2012-06-02:
I agree John...your comment would be the perfect comment to end this thread with.
Quizzy on 2012-06-02:
It has nothing to do with hate.
andbran on 2012-06-03:
my turn. my favorite cousin is gay and would not want him any other way. I will still shop at Taarget
jktshff1 on 2012-06-03:
Wes, no proof of not coded either.
jktshff1 on 2012-06-03:
+100 JIS
raven2010 on 2012-06-03:
I respect your opinion lexo--and I partially agree regarding women and politics. However, In Paul's letters to Corinth he basically denied women many rights. That "philosophy" trickled down through the centuries and still does to day, though no where near the extent it went in Paul's day.
lexophiliac on 2012-06-03:
raven - Interpretation of Scripture by man is done in 3 ways - literally, allegorically, and symbolically, the methods used varying contextually.

"Let your women keep silence in the churches" is difficult for many to interpret because Paul had previously spoken about women praying and prophesying in church. He writes that, "Women should not teach or speak in any way that causes disturbance in a church meeting. But we cannot dogmatically say that women did not and could not pray and/or prophesy in church meetings." This speaks to the apostle Paul being concerned about what was proper in the church meetings in the troubled Corinth church and rebukes the Corinthians for their pride beginning in verse 36.
Married women were not to interrupt the proceeding by asking questions. I & II Corinthians notes that Paul had already recognized a woman's right to pray and prophesy in the church. Therefore, the imposition of silence and forbidding women to speak is only in the context of interrupting the proceedings by asking questions of their husbands. Asking questions should be done at home. Of note; married Corinthian women in the 1st century were not well educated. Also note that the expressions they were not permitted to speak (v. 34) and that it was shameful for a woman to speak in church (v. 35) is limited in application and refers only to the interrupting of proceedings.
ticia232 on 2012-06-04:
quizzy, have you asked ALL of the homosexuals? By your reasoning since I'm black and hispanic, (some people have called me a spigger.) that I should be on welfare and on my 10th child with different fathers.

I am so glad that my father taught me "JUDGE NOT, LEST YOU BE JUDGED!" due to all the problems he went through after being an delinquent when he was young and changing his life around because his mother had a bad injury in a car accident.
Prince Caesar on 2012-06-11:
I wonder if these people are from the group 1 million moms. Its 2012. The last time people were so outraged similar to this is when interracial marriages became legal. I don't understand why people have to try to segragate a group of people simply because they live their lives the way they want. The last time I checked we lived in a democracy, not a theocracy. I am not a christian and do not believe in their hateful ways.
prince caesar on 2012-06-11:
and since these religions normally have so much biggotry added to them, maybe soe of you should look at this. http://www.upworthy.com/the-top-8-ways-to-be-traditionally-married-according-to-the-bible?g=2 and c=la2
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Target Does Not Care About Elderly and Disabled
Posted by on
Rating: 1/51
SALINAS, CALIFORNIA -- Do not shop at Target if you want to be treated with courtesy and respect. I saw a woman fall at the Salinas, Ca., Target store, due to a trail of soda that had spilled from the first cashier stand all the way into the main lobby. There was no announcement to call for clean up or to warn customers of the hazard, no caution cones, the response was very slow and consisted of a young man dragging a paper towel by his feet to sop up the spill. After checking out, I courteously asked for help as I am 60 yrs. old and disabled, awaiting surgery on my foot, and I was having trouble walking.

The supervisor asked one of the young staff members to help me, I could tell by the angry look, and muttering under his breath that he did not want to help me, he did not come, so I asked for someone else, to help me with the large number of bags to my my car. The supervisor asked another employee, she did not help either, she kept talking to the supervisor, totally ignoring me. The young lady at the cashier finally offered to help me, but the supervisor told her no, to take her break, I was in so much pain and being totally ignored so I asked what was wrong with the store, "why is no one willing to help?"

At that time, the first employee(the angry one) came and rudely told me he would help. We walked in silence to my car, me pushing the cart. I felt totally humiliated, so I called corporate office, where after talking to 2 people who did not know what to do, and spoke incoherent English, finally transferred me (after numerous requests)to an English speaking Director of Customer Relations, she promptly told me that Target does not have a policy of helping customers take their merchandise to their cars, that stores used to do that a long time ago, but that is not done any more. I enlightened her by telling her, that was incorrect, I had been to Costco, and Safeway, who had promptly, and courteously, honored my request, I explained to her that I was not some lazy person, I had worked hard all my life, but was going through a temporary disability.

She reluctantly took down the information, I told her about another elderly customer who was upset because she had been told a product was in stock, only to rush in and find that it was not, the representative told me that it was not the stores policy to check the aisle for the product, They just check the computer, if those one or two are sold by the time the customer goes to get it, oh well tough luck! The area where we live is primarily rural, and we have to travel 30 or even more minutes to do our household shopping!Let alone the expense of the gas.
     
Read 15 RepliesAdd reply

User Replies:

FoDaddy19 on 2012-05-04:
If it's their policy, then that's that, different stores have different polices. Around where I live we have a local grocery store chain that still has employees who's main job is to take your groceries out to your car for you, we also have several more national/regional chains that do not. The local chain gets lots of business despite having higher prices than the competition. Due to their customer service policies.

You may want to exercise your freedom of choice and take your business elsewhere in the future.
trmn8r on 2012-05-04:
It sounds like the crux of your complaint is whether or not Target employees are provided to assist customers move goods outside the store (at first I thought it had to do with giving medical assistance to those who have been injured).

At my grocery store Wegman's, they promote their "helping hands" program, but each retailer has its own policy. Take your dollars where you feel they are appreciated best for your needs. I don't think it is a question of ignoring you for your particular situation/need, just their overall policy.
Kris10 on 2012-05-04:
ccassles, that's uncalled for. When you are in a retail store and giving them your money, their job is to provide Customer Service. In that case, yes, it is all about you and your request. Personally, I don't shop at Target because I found that their lack of Customer Service disturbed me.

I wish you a speedy recovery, OP.
trmn8r on 2012-05-04:
ccassles, I would ask that you consider what you would have felt like if someone had replied to your complaint about Ryobi in the manner that you did here. If nothing else, the OP has the right to file a complaint that this retailer is not as user friendly as others.
yoke on 2012-05-04:
In order for Target to offer the service they would have to hire more employee's and offer it to EVERY customer that comes to the store. Therefore prices would go up.
ChuhBaca on 2012-05-04:
I think the wisdom in this complaint is summed up in the very first sentence. For those that don't think Target is pioneering the downfall of customer service, it wasn't that long ago where I would go to a grocery store the baggers would ask EVERY customer if they would like assistance to their car. EVERY customer! Now Target is giving people a hard time who need assistance? Awful!

To the OP, I'm glad you complained to corporate. Eventually, this is going to hurt their business and they should know why their customers are leaving.
SteveWiginowski on 2012-05-04:
ChuhBaca, I still go to a grocery store that does that. The difference between Target and a grocery store is that Target isn't a grocery store. They may sell food items, but it's not a grocery store.

I'm not sure why there was such a delay in getting an additional staff to help this customer to his car. If they were really busy, I could understand not having the manpower to do so. If that's not the case, then I agree that someone should have been able to assist.
Anonymous on 2012-05-04:
I always have employees offer to help me to my car; no matter which store I am at. It's pretty annoying most of the time. I guess my short stature makes me seem like I need help.
Churro on 2012-05-04:
There are several Target's around her that are grocery stores. That's not me saying it, that's Target saying it. Sorry Steve but I can’t help myself. :p

It's not about customer service or policies or whatever other excuse one can imagine. It's about being a descent human being helping out an elderly person in need. What have we become when that's a debatable issue?
ChuhBaca on 2012-05-04:
My thoughts exactly, Churro. There are a lot of Targets that claim to be grocery stores AND department stores. Why is it such a big deal to help someone that needs help?

This just further proves what I have been saying; Target doesn't view their customers as people, they view them as situations to which they can apply policy.
CowboyFan on 2012-05-04:
If one is elderly and disabled, and goes to a store which does not offer carry-out service, then one needs to bring someone with them to help. Alternatively, limit your purchases to an amount that you can physically handle.

If I went to a mall and purchased a large, heavy flower pot that most people could carry, but I could not, I would not expect the store to provide someone to carry it through the mall, out the doors,into the parking lot, and load it in my car--I would bring someone with me to help.

Also, why didn't the op simply ask them to watch her cart while she went out, got her car, and pulled it up in front of the store, where then she could walk in get her cart, walk the short distance to the car, load, and leave.
furnman on 2012-05-04:
Here was a chance for Target to out shine the competition by going out of the way to help a customer. True customer service is to exceed customer expectations. That is how you keep existing customers and win new ones. True, target is a self service store as far as carry out goes, but today every customer counts.
Skye on 2012-05-04:
I think it's awful, when we, as the human race, cannot look out for one another, especially our senior citizens.

Shame on those nasty Target employees.
Anonymous on 2012-05-04:
When I worked retail, I sometimes worked in the home department. If a customer had a heavy item, we wouldn't even let them attempt to take it to their car. We would always call a male over to assist and/or offer a flatbed.
Anonymous on 2012-05-04:
This really disappoints me. I visit this location at least twice a week. I was just there yesterday. I have always received excellent customer service. This Target is not a "Super Target". Yes there is a very small grocery section but its just a regular Target, there's no bakery, deli, meat counter, etc. The OP doesn't state what time of day this occurred, but during the week, I have noticed that there are fewer and fewer employees on hand. So I am disappointed but not surprised that there wasn't an employee available to help the OP. One of the things I like about this particular location is that there is usually someone (team member or security) who greets you at the door and gets you a cart.
Close commentsAdd reply
Top of Page | Next Page >