Travelers Insurance Company Auto Insurance - Page 2

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4.4 out of 5, based on 17 ratings and
39 reviews & complaints.

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Beware When Dealing With Traveler's
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CHARLOTTE, NORTH CAROLINA -- This is an updated in reference to my previous post about Traveler's Insurance. Traveler's gave us a very low ball figure to replace a classic car that was totaled by their insured, We were forced to file a claim with our insurance company. Within 4 days our insurance company came back with a fair offer for the car. Unfortunately our insurance company will now have to sue Traveler's for the money as well as our deductible. They may or may not get the money back and we may be out our deductible if Traveler's refuses to pay. The insurance laws in Georgia seem to favor the Insurance companies NOT the INSURED. Traveler's has been awful to deal with from the beginning.

I would have not problem if this accident had been our fault, but it was not and we may be out $1000 just for being at the wrong place at the wrong time.
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Loyalty Gets You Ripped Off
Posted by on
MERRICK, NEW YORK -- I am a Travelers customer for over 20 years-I recently priced car insurance from 3 companies and found out I am overpaying as much as $2500 a year. Yes that amount is correct and I have had 0 accidents and between my wife and I drive 12000 miles a year-that's nothing. The best part is that one of the companies I checked was Travellers themselves; I input my current coverage from them and got a quote of $878 for 6 months.

That's $976 less than they charge me now. I called them and was told my policy started in 1985 was a different kind of account. Outrageous.
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madconsumer on 2008-02-12:
how much was your insurance per year if you could save $2500? and for what? mine is about $1200 for full coverage with zero deductible.
Anonymous on 2008-02-12:
It seems the longer you are with an auto insurance, the more your policy is. The same thing happened to us. They raise it every year even when you have no accidents or tickets.

I checked new insurance last year and went with Ameriprise, through Costco, and we are saving that much per year too--for the same exact coverage (full).

Mad--It depends on where you live as to what rates you are being charged. You will always pay more if you live in or near a big city.

So, if you want to save money, everyone should check their insurance out every couple of years to make sure they aren't paying more than they need to.
GothicSmurf on 2008-02-12:
It's always good to shop around. If you did your qoute online, there may be some information that is missing or wasn't asked for a generic quote that might change when the policy is written.
spiderman2 on 2008-02-12:
It does pay to shop around! My insurance on a 2003 Honda Odyssey is only about $700 per year with no tickets and no accidents. PA must be way cheaper!
jenjenn on 2008-02-13:
That is interesting. I switched to Travelers last year for homeowners and car insurance and it saved me like $300/year. My rates are the lowest I can find.
gooch on 2008-02-13:
Thanks for the comments-I spoke with Travelers last evening and was told my policy was set up under a different plan in 1985.(It was through my employer with a payroll deduction);they also said they are in the process of changing their rates in NY and asked if I wanted to be switched to someone who would give me a new rate. I files a complaint with the NY dept of Insurance and will wait to see what they say. My new insurer also gave me a great price on an umbrella policy which travellers refused to offer unless I switched my Homeowners policy to them. I stupidly had it in my mind for years that staying with the same company was a benefit in case of an accident, which I have never had. I really believed it was a highly competitive area and the prices wouldn't be much difference. About 10 yars ago I did check and my saving was going to be $75 a year; really not worth switching.
GothicSmurf on 2008-02-14:
In order to have an umbrella policy, you HAVE to all all property lines at one company. The more policies you have, the more/bigger/better discounts you are eligible for.

What is the NY Dept of Insurance going to do? They were charging you more than you liked? Insurance companies can set prices on their own. Some are higher, some are lower.
prairecwby on 2008-06-10:
well well well, you would think that a company that has been around for ages would be very honest and upright, or as least in the day and age of fly by night insurance companies online. well you need to avoid auto insurance with this company at all cost.

yes, they gave me a great rate on the front end, but then the letters came in weeks later about increase due to claims showing up on reports that go back 5 years. I was honest and up front about the one accident I had when I was at fault in 2005, but this company does not tell you that they are going to increase your rate if you have ANY claim, your fault or not. So since I was hit by a driver in 2004 and my insurance did not even have to pay the claim. I have to pay a rate increase with travelers. I asked them how they can fault a person that has no control over someone else hitting your car or truck and they reply it is just the way they do it, and you are welcome to shop for other insurance, which I am doing at this time, but I am very upset with the way they do business and needed to vent somewhere and get the word out. Be aware, you will get a good rate at first, but you will be shopping again in 2 months when they nickel and dime you to death.
JJPSR on 2008-08-11:
gooch on 2010-01-12:
I didn't have an agent; the policy was something my company did through payroll deduction. I received a bill every year and after checking one other company and finding that may be I paid $50 to $75 more a year, I didn't bother switching because back then the payroll deduction was worth it. I stopped checking. Travellers stated that the low quote I got from them was for another company they represented even though I got it on their website and no other company was mentioned. The policy went much higher when my daughter was added as a driver, and never went lower after she had her own insurance with a different company. They put her down on my policy every year stating that if she lived at our address they had to list her. NY State insurance said I had no case because as the Travellers rep. stated, "we sent you a policy with a price and you accepted" screw me
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Auto Insurance Adjustment
Posted by on
RALEIGH, NORTH CAROLINA -- I just got insurance with Travelers Insurance Company. I was happy with the rate until I made a stupid mistake of calling them to see whether everything is okey with the papers. It took like an hour of interview with the customer representative and somehow she decided to put my old roommate (I even don't know his name correctly) under my insurance. We were just living in the same condo with separate rooms and bathrooms, and I even did not know that he got a learners permit long time ago. I was frustrated with her adding him under my insurance without my consent. I will hopefully be able to cancel the insurance and get my money back. It would be hard though. I can't believe that these people are still in business.

No wonder they do not accept credit cards since they are doing dirty business! STAY AWAY FROM THEM!!!
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Anonymous on 2008-01-18:
Something doesn't make sense. I am assuming you are referring to auto insurance. How is your old roommate tied to your car? If the person is no longer your roommate how would Travlers know to add them on to your insurance.

Was your old roommate allowed to drive the car in the past and received tickets or was involved in an accident?

There seems to be more to this story.
spiderman2 on 2008-01-18:
I agree. I have had roommates in the past and never had them on any of my insurance.
I agree, it is ridiculous to add him to my coverage. My old roommate has no connection to the car. He never received tickets or involved in an accident. I even did not know he had a learners permit.
GothicSmurf on 2008-01-18:
If he is living in your house (you have the EXACT same address) and he has a drivers license and no car or insurance, they can legally add him to your policy. The reason is that he has access to your vehicle at any given time. If you are not living together, you'll have to go out of your way to prove it. Perhaps he never changed his address on his permit/license? Nor did you? If you have two DL's listed at the same address and admit to having lived at the same place, they can add him. It's up to you to prove he doesn't. Good luck.
jenjenn on 2008-01-18:
I have travelers for auto & home owners. I've had great customer services experiences since I switched over...and saved a lot of money to boot.
Ponie on 2008-01-18:
I like their commercials.
Many people have the same mailing address in this country. It is still hard to understand how come he can be forcefully listed under my insurance without my consent. Also, how in the world do and why do I have to prove he moved?
-Don't believe in the commercials either. It is us who are paying for these commercials!
Update: The company decided to cancel my full coverage and charge me for the highest possible amount of liability. All because my ex roommate did not have enough CREDIT HISTORY :-) Such a lame excuse to rip off a customer. I got insurance from another company and still trying to get my money back from them!
GothicSmurf on 2008-01-24:
1. You won't get money back from them. You had coverage from them for a specified amount of time. To even consider being able to get money back from them, you'll have to prove your ex room mate is NOT living with you and that no other licensed uninsured drivers are there either.

2. If the other insurance company thinks your ex roommate is living with you, you'll go through it all over again.

3. If the insurance company thinks another licensed driver is living in the household they can and will add them UNLESS YOU can prove they are not living there OR they have other insurance.

4. If you never changed your DL to your new address and your roommate never changed theirs it shows you are living at the same address. Your DL is supposed to have your CURRENT address (within 30 days of moving)
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The Best Company for My Needs
Posted by on
Rating: 5/51
FRANKLIN, NEW JERSEY -- My friend borrowed my vehicle for a job interview. She had an accident and totaled my car. Travelers took care of everything quickly and professionally. The prices are competitive for the coverage. I would recommend a price quote to anybody. You may be pleasantly surprised!
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Great Service
Posted by on
Rating: 5/51
HARRISBURG, PENNSYLVANIA -- I ran over something on thehighway late at night. It took off the front bumper and did some damage underneath the car. The next morning, I went to look over the car and saw the damage. I called Travelers that morning. The insurance adjuster came out within 24 hours. I had a rental vehicle that day and throughout until I got my car back approximately 9 days later.
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The Best Insurance Is Processing Claims and Level of Professionalism.
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Rating: 5/51
NEW YORK, NEW YORK -- I was involved in a minor car accident where the other party ran a stop sign. After the police completed their report, I notified my Issuance Company (Travelers Insurance) and explain to them what happened. My information was taken, police report was submitted and the rest was history. In less than 5 business days I had my car back from the shop and was reimburse for my deductible.
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Alain on 2013-05-18:
Since Travelers floods consumer sites with phony compliments, I can't trust any of their 'compliments'. I certainly wouldn't trust Travelers insurance, either.
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Everyone Connected With This Company Were Highly Professional
Posted by on
Rating: 5/51
PITTSBURGH, PENNSYLVANIA -- When faced with a disturbing accident this companies employees always make you feel that they are there for you
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Complaint for auto insurance renewal increase of $499.00 per year
Posted by on
Rating: 2/51
CALIFORNIA -- I received my auto renewal from Travelers Lake Ins Agency Inc, 653 S B St, Ste 200, Tustin CA 92780. It had increased $499 for the annual fee. My auto is 5 years old, with 38,000 miles and I have no tickets or insurance claims. This seem extremely high and the agent could offer me no advice.

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Alain on 2013-02-21:
I'm guessing you mean Lake Insurance Agency at the address you gave and that your insurance is with Travelers. Anyway, that does seem pretty steep, given that you aren't an assigned risk or something drastic like that. This is just my opinion, but I'd immediately switch from Travelers to another auto insurance company. If Lake Insurance Agency can't find you another carrier at a better price, find another agent who can. A few phone calls may very well save you some money. There are plenty of competitors in the auto insurance business.
jktshff1 on 2013-02-22:
I'm with Alain, time to get another agent.
BigAl on 2013-02-22:
It does seem strange to have such a large hike with no claims or tickets invovled. Claims, violations and area are the 3 big reasons for car insurance hikes. Did you move to a new location, across town perhaps?
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Painless Accident.
Posted by on
Rating: 5/51
CLINTONDALE, NEW YORK -- I had an accident. Travelers picked me up, provided me with a rental(my old insurance said I had to pay first and then get reimbursed)at no charge even though repair took an extra couple days, picked the rental up from the repair shop and paid the repair shop during the time it took to fix my car.
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Auto Damage Claim
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Rating: 5/51
LANCASTER, PENNSYLVANIA -- Very helpful. Extended accident forgiveness based over 10 years with no accidents or tickets.
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