Travelers Insurance Company Consumer Reviews - Page 5

MARIETTA, GEORGIA -- I had a minor accident on a Sunday, took the car to the concierge on Monday morning. Arrived 45 min prior to my appointment and offered to wait. Connie handled my case and I was in a rental and out the door before my actual appointment time. My car was repaired and ready for pickup two days later! I have used Travelers for autos and homes 80s and would not dream of using another insurer. They really take care of you.

HOUSTON, TEXAS -- Fantastic job guys. Hopefully I don't have to use you anytime soon, but if I do, I know it will be as hassle free as this time. The most fast, easy and friendliest insurance company I've ever used. Again, surpassed my expectations!!!

GLENS FALLS, NEW YORK -- I just turned 18 in November, so when I got my first car in July, I had trouble finding the cheapest company. I finally found a broker (Barry Scott, Central Ave) that put my into the NYS Insurance "pool", where I was picked up by Travelers at a nice $278 a month for minimum coverage (that was sarcasm by the way, but I'm a young male, I get it). My parents don't drive, by the way. Problem number one soon occurs. Since I was under 18, I needed an adult to be co-signed on the insurance. I finally got my dad's name on the registration, something I didn't know was possible, and handed it in to the broker and got it faxed to Travelers. OK, pretty stressful but I got through it.

Things went well for the next few weeks, around October, until I started getting letters from Travelers stating I owed $3,195 or I wouldn't have insurance, along with a letter from the DMV stating they never received my electronic binder... come to think of it, I never received PROOF OF INSURANCE. Whatever. A bit confused. I call my mom and she sends me receipts of her payments, in fact, she paid until December 2011. I head to the broke and find out that Travelers picked up my uncle on the policy (I live with my uncle, turns out he was picked up on the policy with no notice given at all).

The broker calls Travelers and they calmly explain how all they need is a copy of my uncles proof of insurance and he'll be removed and they'll send the electronic binder in the mail to the DMV (had to be done within 7 days or my license was to be suspended). Frustrated, but I got through it.

November 25th, today: I come home from working a stressful Black Friday to 2 lovely letters, one from Travelers stating I owe $446, an imaginary $446 might I add, since my Mom has paid until January 2012, which she has proof from, and a letter from the DMV with the lovely words "Suspension Order" in bold and all capitals. Lovely timing to get the letter, with Travelers being closed on the weekend (can't call them) and the DMV being closed over the weekend (have to miss classes on Monday morning to head to the DMV to explain everything).

I'm officially confused, as they send no letters explaining what's going on. Everyone's lost, even my broker, yet my Mom has paid her money and my license is being threatened with suspension. Travelers, you really know how to turn a nice guy into a jerk. Happy Holidays, you confusing, greedy pigs. Never will I refer business your way and I'm changing companies as soon as possible.

Here's a doosey for you. I think this apply to both the workers covered by Travelers and, their clients. BEWARE!!! Since this claim is till ongoing and, I do not trust these people at all! I am only going to give the overview and not get too specific. I was injured on the job and the claim was accepted as compensable some years ago. Since that time I have had a major back surgery, approved by Travelers.

Now, here's where it gets... strange to say the least. I have had to file multiple times, and will again here shortly, with my state's Workers Compensation Court in order to get Travelers to pay MILEAGE! Yes, MILEAGE! They have taken literally MONTHS to pay and only after having to go to mediation. They did not dispute that they owed it or that it was correct. They simply would not pay! This even after their attorney was basically given the claim to handle! LOL

Now, even stranger is that I offered to settle this claim. They offered me less than $2,000.00 out of the gate. This was to cover all medical expenses pertaining to my back for the next 30 years or so. Keep in mind I am still seeing a 2 doctors and on 3 different medications for the back.

Now, that's just a slap in the face yes? Well, get this... since they wouldn't even be reasonable nor let me see a pain doctor I went ahead and asked their surgeon to take out my hardware in an effort to get a better result on the pain. He petitioned the adjuster and lo and behold... it was APPROVED! Now, please explain to me why an insurance company would NOT pay even 1/2 of a settlement offered for me to pursue pain relief on my own and for them and their client to get completely out from under the claim but WILL approve a surgery that will cost over $150,000.00 + and potentially, could be MUCH more in the long term? Are they not out to SAVE money?

I can only guess at the reasoning behind this. And, if you have any ideas let me know. But, it must be either the adjuster is over-worked and simply not paying attention; that they are aggressively trying to drive up premiums on their clients(this is a major nationwide company in this case); or, they are simply hoping that I either back out of the surgery or, they wish to cause me pain for some reason. WATCH OUT for these guys! No matter the reasoning, or lack thereof, behind this absurd claim handling? They are a menace to both the injured worker and the companies they insure.

KNOXVILLE BUSINESS CENTER PO BOX 59059 KNOXVILLE, TENNESSEE -- While having my wife treated in San Antonio, Tx for Ovarian cancer on May 14, 2010, I was involved in an auto accident caused by another vehicle. The other vehicle crossed 8 lanes of traffic, hit a school bus with children on it, and then slammed head on into my car disabling it. I had been called by the hospital treating my wife that she was on the verge of expiring. After calling 911, and checking the children on the bus a lady who witnessed the accident drove me on to the hospital while my son stayed at the scene of the accident to handle the paper work. Within the hour my wife had passed away.

When I contacted Travelers Ins about the need of a rent car, for which I had paid coverage, to drive back home to Mansfield, Tx and to follow the transportation of my wife's body back home, I was told by Travelers that even though my policy covered rental coverage, until disposition of fault was established, I was on my own and no reimbursement was to be expected if I leased a car prior to a determination of fault. I paid a man $150 to bend the fenders off my front wheels, had no headlights or brake lights and drove the car 300 miles home in a rain storm.

After no less than 15 phone calls to Travelers, including the agent that sold me the policy, 14 days later my car sits in my driveway awaiting authorization for repair and still no rental car. Look elsewhere for automobile coverage. These people only want your money up front and have no desire to serve their customers when the need arises. Anyone wanting to follow up on this situation please feel free to ref my policy number ** with Travelers... Look elsewhere for coverage my friends!!!!!

This is a follow up to the statements above. Finally on June 01.2010... 17 days after the accident noted above, I was finally authorized a rental car for which I had paid for in my Traveler's policy coverage originally. Also 17 days after the event I was told by Travelers I could I have my heavily damaged car delivered for repairs. Although they acknowledge that that USAA Policy number ** was totally at fault as noted above for impacting and heavily damaging my car, and that policy holder had full coverage, I would still be held liable for a %250.00 deductible.

Again, I repeat... Find some othe Insurance company to do business with Travelers Auto Insurance will not be there when you need them nor will they honor their policy obligations. They're only there for your premium... Again my policy number is **. My policy is up for renewal 6/12/2010. I will not be renewing with Travelers AND HAVE ALREADY SELECTED A REPLACEMENT INSURANCE COMPANY.

INDIANAPOLIS, INDIANA -- We had a hail storm this past year that was bad enough to prompt repairs in the area. After several roofs went up in the neighborhood we called a contractor. He said He saw damage that needed repaired. Our adjuster came out and said our roof was too steep to walk. He was offered all the necessary safety equipment needed to inspect my roof. He said no and that he would have an answer no latter than 3 days. No call from anyone until we called. Apparently an engineer was hired and we were not notified. Travelers will not call you until you call them. They should be called Voice Mail Ins.

We even called customer service and they could not get a hold of the adjuster or the supervisor. We finally heard an answer 1 month and 2 weeks later. They seem confused when you ask them what the issue is. There was over a dozen homes inspected, approved, and new roofs installed in my neighborhood in the same time it took them to get an answer.

Their whole back bone is that engineer report. They feel that answers everything, yet the report says in our opinion. They decided that we should replace each shingle that was damaged, approx. 10. Minor, but it is damage. There was other damage on screens, caps, and down spouts that was minor and overlooked when discussing fixing all damage. Travelers is well trained in avoiding the issue and avoiding responsibility. Customer service is definitely non existent. My broker tried to get a hold of them and he was bounced around and ended up in a mess of voice mails. I have heard similar things from customers in my neighborhood.

One neighbor said it had been over a month as well and that he was going to have to re-measure because he used pencil and it got wet and he could not read his writing. Really! I'm better off switching Insurance co. and waiting for the next storm and get another opinion and inspection. Must be nice to be an adjuster and not inspect damage and make your own conclusion. By the way, the engineer is about $1500 a pop. What do you think he is going to say. Like the contractor said, engineers get paid to say no. UNBELIEVABLE!

KNOXVILLE, TENNESSEE -- Their computer systems are NOT reliable and NOT user friendly: programs are extremely slow, freeze, and continually crash; multiple programs & systems are used when they could be combined and streamlined; layout and input of information is scattered and different for each system; navigation keys are different for each system; systems do not communicate with each other, e. g. a policy change will not update the billing system for several days; information in computer does not match information on declarations pages sent to customer; customers are continually having problems viewing/printing emails and online documents; information that the customer sees online does not match information that customer service sees.

Company policies & procedures don't make sense: policies & procedures are purposely vague and generic (which makes it impossible for customer service to give a firm answer); discounts do not have a set percentage and vary for each customer; deleting an auto coverage does not remove the stated premium amount for that coverage, e. g., if collision coverage for a vehicle costs $100.00 and it is deleted the customer may only save $80.00 because the cost for the other coverage goes up.

Home policies may be canceled for the most minor reasons (one of my co-workers showed me a letter where we threatened someone because when our inspector stopped by there was a ladder leaning against the house); no emails or phone calls will made to a customer who is in danger of cancellation or having a bill sent to collections all communication is done via letter; and many others I don't have time to list. Overall I would recommend getting insurance somewhere else.

My car was hit while parked. The other person had Travelers for insurance. I had an appraiser come out and do an estimate. He asked me where I planned on taking it I told him a local shop. He said, "Good that shop is in our network". I asked him if I could take it on Monday. He said, "Sure." I went to the shop on Monday. Nothing was ready. I called the claims person. I had voicemail out 'til Tues. "Press 0 to reach someone in my department." The guy gets on. I tell him, "I am at the shop with no paper work. I need the claim number and rental car confirmation." He gives me both and I am on my way.

The next day the original claims guy calls me and tells me, "You are in a 3 day rental." Anything outside of 3 days I would have to pay for. I asked him why and what happened? He told me I should not have taken the car there without paperwork (understandable). But why wasn't I informed of this prior to this? The communication has broken down somewhere. I asked to speak with a manager. She was rude right off the bat. She asked me, "Why would you take a car to the shop without any paperwork? That just doesn't make since to me."

My original claims person was not at work so I assumed that was the delay. I told her the appraiser told me it was OK for me to take it to the shop on Monday. She replied, "He meant the following Monday not the 1st Monday." How was I supposed to know? Now we have elevated tempers. She ends the call with, "You just have to eat the cost of the additional rental days." She also asked me, "Why didn't you read your paperwork sir?" I informed her that I received the email on Tuesday after the fact.

I asked her what could I have done differently from my perspective. She replied, "I don't know sir." She insist that her personnel informed me of the 3 day rental. I insisted they did inform me, after the fact. Clearly this is a case bad communication between the insurance company and I. With all the variables on their side I felt they should have picked up the bill.

GEORGIA, GEORGIA -- My Ford Expedition self-ignited on Feb. 23, 2009. This was due to a faulty cruise control switch. My garage was totaled, we have extensive damage to our kitchen, home office, carpets and furnace. Travelers sent Parker ** out to access the damage and to board up. They did an initial cleaning and said that the kitchen cabinets needed to come out and that the furnace needed to be replaced.

Upon meeting with our adjuster they changed their opinions entirely. Parker ** took pictures of the condition of our home which includes cabinets which sat wet for two weeks until the inspectors could evaluate the cause of the fire. David ** took pictures of our furnace filter which was filthy with soot and an oily substance. I called for copies of the pictures and they mysteriously cannot locate them. Do not use anyone on their preferred list!

Our adjuster sent us a check for 1/3 of the damages. Travelers was going to PAINT and repair a kitchen ceiling with soot, multiple holes and water damage. I have refused this amount and have hired a public adjuster to handle our claim. Our cabinets are falling apart, stovetop is rusted from the fire hoses and the carpets and furnace are seriously damaged. Although we have documentation from experts in each area, Travelers is refusing to honor them.

It is now July 17 and we are still living in a home and unable to cook. The burned and toxic insulation remains in our attic and we have air cleaners running all over the house. The adjuster's boss and his "experts" are coming out next week to "review" the damage. The adjuster's boss has NEVER even been to this property. I am sick to my stomach that any insurance company would do this. We pay $4500.00 per year for replacement coverage.

METRO ATLANTA, GEORGIA -- I just want others to know how thoroughly disappointed and disgusted I have been with my experience with Travelers Insurance. I've switched already, but if anyone is considering them as an insurance carrier, be aware. Last year, my car was stolen. I reported the loss, and had to go through covering the deductible, scheduling a rental, etc. Well, the car was found (probably some kids taking a joyride). Body was intact, but of course the steering column/ignition was broken and had to be replaced, and the radio with 6-disc CD changer was missing.

Once I got the car back, I realized the CD changer had not been replaced, so I asked and was told that part went through another division. That the other company they contract with would contact me and it was no problem. To this day, I still do not have a CD changer, despite contacting them numerous times regarding this issue. Added to that, I immediately had problems with the starter on my car, that I had to plan at least an extra 20-30 minutes because it usually took several tries, and I didn't want to flood the car out, so I had to wait and try again.

After contacting them, letting them know that this was a problem after I got the car back, I was told this was considered a wear-and-tear issue and that I would have to deal with that on my own. Now, prior to the theft, I hopped in the car every day, turned it on and kept going. I ended up having to pay for this out of pocket, as well as getting AAA so I could get it towed to the nearest shop. If this is what you have to look forward to when you have a claim, then why pay for insurance to protect you in the event of a misfortune? If you have them and have not had to file a claim, be grateful, and for goodness' sake, SWITCH!!!