A few months ago my husband was driving my car and was rear-ended by another driver. When we filed the claim we gave his license number to several agents on multiple occasions. Today, after 16 years as a customer, I received a rather curt letter informing me my policy was terminated because they claim we had never provided a license number. In other words, they were not listening on the multiple occasions we provided the number.
I stuck with them when I graduated from college because my parents trusted them. When I tried calling customer service I was disconnected and when I tried to call back they were suddenly closed. I tried calling the 24-hour claims line and the customer service representative there could have cared less that I'm about to be without insurance as a result of their carelessness. My husband just went to his auto insurance site and after 10 minutes I have new auto insurance at a much cheaper rate than Travelers. Avoid Travelers at all cost. They treat loyal customers like garbage!
CHICAGO, ILLINOIS -- Please take this seriously, I learned the hard way. I had an accident at work back in April which resulted in a torn rotator cuff, broken bone in my elbow and nerve and muscle damage in my wrist, all due to a mechanical failure, not mine. Anyway, it is now December and still NO approval for my surgeries. (The COMPANY'S doctors have said the same thing my doctors have said 3 surgeries are required.) I am off work completely since July and they have yet to approve workman comp checks. MRI and EMG tests have all shown the same result.
The company's doctor actually called them thinking something needed to be clarified, and they didn't give him the time of day either. Am I being a crybaby? My doctor says the torn rotator and broken bone are not going to heal properly by themselves. Now they want to send me to something called pain management. Maybe I can wish myself better. In the mean time my house is going up on foreclosure this coming Friday and I'll have to give away my cats and dogs. I'm sure quite a few of you have had the same story to tell, which in a sad way makes me feel like I'm not alone. God still loves us and I know that will get us through. Merry Christmas!!!
TENNESSEE -- It is my pleasure to be ask to review my settlement with Travelers Ins Co. They were very fast, nice not to mention very generous in closing my claim. Also, the ones involved were very much a lady or gentlemen whichever I was speaking with. Just can't say enough about this great company and also the backbone of the company, their employees.
NEW YORK -- I lost my engagement ring which I had for more than 30 years. I thought that it had fallen off in my car, as I've had that happen in the past to a bracelet. When I realized that it wasn't in my car, I was very upset, as was my husband. I called Travelers to report the loss, and was very pleased to have someone call me back almost immediately. They sent me all of the necessary paperwork very quickly, and settled my claim very quickly as well.
ATLANTA, GEORGIA -- Travelers Insurance has always provided excellent service and products. I have been with the company about 8 years. They have provided excellent service and work very hard on my claims. They have provided men with an excellent product with a very reasonable price. I have gotten quotes from other insurance companies and none of them came close to beating their price. I highly recommend this company for your insurance needs.
SEATTLE, WASHINGTON -- I cancelled my policy with Travelers. On the phone they confirmed that I do not owe any money whatsoever and the cancellation notice was received. For the next 5 months I did not get any letters from Travelers, but instead I received a letter from RMS (Receivable Management Services) that I owe them $31.00. I have a good income, and maintain the best credit rating that I can, and along comes Travelers who does not care to update their records and sends me to collections. Thanks for destroying my credit score. DO NOT SIGN WITH TRAVELERS.
The survey could be improved. On some of the questions there either is a YES or NO box to check. Some of the questions I couldn't remember the answer so therefore I had to possibly answer incorrectly. Therefore there was no possible way to continue as one had to put an answer in a box!!! Otherwise there was no way to continue.