Travelers Insurance Company - Page 5

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4.2 out of 5, based on 94 ratings and
132 reviews & complaints.


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House fire in Sandy Springs
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GEORGIA, GEORGIA -- My Ford Expedition self ignited on Feb. 23, 2009. This was due to a faulty cruise control switch. My garage was totaled, we have extensive damage to our kitchen, home office, carpets and furnace.
Travelers sent Parker Young out to access the damage and to board up. They did an initial cleaning and said that the kitchen cabinets needed to come out and that the furnace needed to be replaced. Upon meeting with our adjuster they changed their opinions entirely. Parker Young took pictures of the condition of our home which includes cabinets which sat wet for two weeks until the inspectors could evaluate the cause of the fire.
David Keen took pictures of our furnace filter which was filthy with soot and an oily substance. I called for copies of the pictures and they mysteriously cannot locate them. Do not use anyone on their preferred list! Our adjuster
sent us a check for 1/3 of the damages. Travelers was going to PAINT and repair a kitchen ceiling with soot, multiple holes and water damage. I have refused this amount and have hired a public adjuster to handle our claim. Our cabinets are falling apart, stovetop is rusted from the fire hoses and the carpets and furnace are seriously damaged. Although we have documentation from experts in each area, Travelers is refusing to honor them. It is now July 17 and we are still living in a home and unable to cook. The burned and toxic insulation remains in our attic and we have air cleaners running all over the house.
The adjuster's boss and his "experts" are coming out next week to "review" the damage. The adjuster's boss has NEVER even been to this property. I am sick to my stomach that any insurance company would do this. We pay $4500.00 per year for replacement coverage.
     
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Soaring Consumer on 07/17/2009:
I suggest that you start with contacting your state's insurance commissioner. If he can't get them to pay you, it sounds like you may need a lawyer to sue the insurance company.

I am also wondering if Ford has liability for the defective part.
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Great Job
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Rating: 5/51
HOUSTON, TEXAS -- Fantastic job guys... Hopefully I don't have to use you anytime soon, but if I do. I know it will be as hassle free as this time. The most Fast, easy, and friendliest insurance company I"ve ever used.

Again surpassed my expectations!!!!
     
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Auto Accident
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Rating: 5/51
ARLINGTON, TEXAS -- I had an accident and had Travelers' Insurance They did their investigation and all the claims in less than 10 days. I am very happy with Travelers. I would recommend them to anyone!
     
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Professional And Easy From Start To Finish
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Rating: 5/51
GEORGIA -- My wife hit a deer on a Friday afternoon so I called Travelers (1800claim3).
Within the time I could pick my wife up from her disabled car, Travelers had
arranged a claim which included towing service, rental car, and repair for
her car. Everything was handled quickly and professionally. I could not
have had a better experience. I would recommend Travelers to anyone
without reservation.
     
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Accident Claim
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Rating: 5/51
LOUISIANA -- Accident claim was handled fast and fairly. In less than 2 weeks, my car was repaired and back on the road. Great service.
     
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Glass Claims!
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Rating: 5/51
OHIO -- I own old car and windshields not covered. When I have rock chip, I have epoxy seal put on so it would crack completely across. Travelers is very good company to work with. They take report, mail response and claim conformation. End of story at that point. I listen at work about others troubles with a claim and it's like a big fight with customer, travelers has always been very nice and respectful when working with my family. They are not always the lowest cost insurance but why save $$ with a company that won't satisfy your claim.
     
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Lost Bracelet
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Rating: 5/51
NEW YORK -- Bracelet lost while travelling in Paris. Agent helped me through the entire process and was very patient and quick to respond to me.
     
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Totaled car
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Rating: 5/51
WALHALLA, SOUTH CAROLINA -- The representative was very understanding and very helpful. I have no complaints and it was handled in a timely manner. I would recommend Traveler's Insurance to everyone.
     
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New Client; Big Claim; No Problem
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Rating: 5/51
CHANTILLY, VIRGINIA -- Changed insurance carrier to save money. Within a month as a new customer with Travelers Insurance, lightning fried our house generator. Thinking we would be on our own to make an "unnecessary" and costly repair, we filed a claim anyway. In 2 weeks, we were reimbursed. A week after that, we enjoyed listening to the hum of our generator during yet another power outage. With Travelers, there's no place like home!
     
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The Worst Home Insurance Company Ever!
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Rating: 1/51
I have had Travelers Insurance for over 15 years without a single claim. I recently had a pipe burst with flooding and they not only refused to cover it, but canceled my insurance after they told me they were not covering it. They did not even have the decency to inform me. I found out from my bank / lien holder on the house. This is the WORST company. I strongly advise you to SWITCH if you have them.
     
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