PELHAM, ALABAMA -- I had roof and some interior damage from hail from a terrible storm. I called Travelers Insurance and they sent a member of their crisis team to inspect the roof and ceiling. We agreed that Sunday was best day for her to come out. She was very professional and climbed all over the roof taking measurements and inspecting the shingles from various angles.
When she came down, she explained the procedure, went to the car and printed a check. I was shocked that she was willing to come out on Sunday and shocked again when she handed me a check. I had a new roof on Tuesday, two days later. I sent the receipt/work order form to Travelers and soon I had the check for the total cost minus my deductible. I told all the neighbors about it and of course told them that I have Travelers Home and car insurance.
MARIETTA, GEORGIA -- I do not recommend this insurance company to anybody. I feel that they can create policies on the run, to avoid coverage of any claims. I had a bad window that had rotted due to bad weather. Travelers insurance turned this claim down on the pretext that it was a long term damage. As per the home inspection, the rotting has taken place in the last one year. A couple of years back, I had to change my roof that was bad for many years and I did not have any problems getting approval from allstate insurance, when I was their customer. Allstate never gave me a reason that it was a long term damage.
DALLAS, TEXAS -- From my first phone call to my Travelers agent, I was given full attention and maximum courtesy. At every step toward repair, I was kept fully informed about process and schedule. Each individual was cordial, clean cut, informative, supportive. While the work was in progress, each step was reported to me, so I could plan my time easily. The final product looked like a new car, even to the attractive pattern of vacuum cleaner marks on the floor mats. And the final cost to me was only 2/3 of the car dealer's bid on the repair. It has been a long time since I was so very pleased as I was with this whole experience, both Travelers and Caliber Collision.
GREENVILLE, SOUTH CAROLINA -- When hail damaged our roof, I did not respond to roofers walking the streets to churn up business, but rather waited for a reliable expert to inspect our damage. Confirming it was hail, we contacted Travelers Insurance, my carrier, and they responded promptly, professionally, and honestly in every way.
They agreed and paid the claim very quickly, to our complete satisfaction. At the same time, a friend suffered a bit more hail damage than we, and she followed the same process, howbeit hers was not Travelers Insurance. Her company nit-picked the fine print of her policy (she didn't have damage on EVERY face of her roof) to deny her claim. What good is insurance if you choose a company that searches for ways to deny legitimate claims? I'm glad we have Travelers.
CEDARTOWN, GEORGIA -- We recently had to file a claim on a wreck and had a wonderful experience with Travelers Insurance Co. We had heard horror stories on how insurance companies were difficult to deal with on car wrecks. That was not the case with Travelers. They worked on the case which was supposed to have a turnaround on every step of 48 hours but we received calls back within hours or 24hrs and had it closed out with a check in our hands within a week. We cannot say how pleased we are to have an insurance company that makes it easy to deal with than you can imagine. Thanks Travelers.
MARYLAND -- I have found Travelers Insurance Company to be very cost competitive. The one claim I have made so far, shortly after I signed on with the company, involved my eleven-year-old Oldsmobile Intrigue which was flooded out in a low lying area during a heavy, day-long rain. Their adjuster took a good hour to inspect the vehicle. I was there so when he finished he explained that he could tell the car had been cared for and would have been in excellent condition had it not been for the flood. He gave me a settlement price that I feel was extremely fair and probably more than I would have gotten for the car had I sold it privately or traded it in.
The phone representative whom I spoke to about the process of getting paid even said that they would give me an allowance for the tires if I could produce the tire receipt. He was as good as his word, and I received payment in about a week. All in all, I was extremely happy with their handling of my claim.
ERIE, PENNSYLVANIA -- I have had Travelers auto insurance for over 13 years and have only had a few broken window claims that they handled quickly, with exceptionally courteous service. However, I had purchased my home about 4 years ago and have never had any home claims. Recently, we discovered that items had been stolen from our home. Of course I had no idea as to what to do. I call Travelers and they explained every step that I needed to take, i.e., call the police and file a report, make a list of items missing, find any receipts for the items I could and submit the list and receipt via fax.
I followed the instructions and spoke with another representative who walked me through their processes and within 2 weeks, had a check covering the losses. Travelers has the best customer service agents that I have ever dealt with. No automation and the representatives are located in America and speak English. No better insurance service exist in my book. I strongly recommend Travelers to anyone seeking an insurance provider.
My basement got quite wet during the hurricane so Travelers came out to inspect. The inspector spent about two hours (!!) drawing a map of my basement floor where the carpet was and taking photos of everything. I finally heard from them much later saying nothing was covered. I'm told that the only way water damage is covered is if you have a sump pump which failed. Why did they bother coming out instead of just asking if I have a sump pump if that's the rule? Makes no sense.
And on top of that, my sister also had water damage from the hurricane and got everything approved and she also has Travelers! What's up - different rules for different agents? I'm so annoyed. 13 years of paying and this is my first claim and now they say it's denied.
No one wants to use insurance. I am 69 and I have been driving 53 years and I have had insurance with a number of companies. I have had Travelers for the past 15 years, homeowners and auto. I have had several claims and I have always been impressed with their speed, their system and most of all their professional staff. They are always helpful, caring and well trained. I would not consider changing companies. I find that they seem to think about their customers and their customers' needs. They make everything customer friendly. The repair shops seem to like working with Travelers as well. My Son has had Travelers homeowners and auto for the 15 years as well.
Because I am in Massachusetts I cannot view, review or pay my auto insurance bill online. I can with my boat and homeowners insurance. Travelers states that it is because they use a different billing system for Mass auto and that is just the way it is. My bank won't allow me to us autopay because Travelers will not recognize the 'special' Mass policy number. I either have to call M-F between 9 & 5 when everyone else calls or hand write and mail a check. Nice. I wonder if getting money from a claim will be the same. DO NOT USE TRAVELERS.