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Travelers Insurance Company Consumer Reviews - Page 5

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2008 Honda
By -

No one wants to use insurance. I am 69 and I have been driving 53 years and I have had insurance with a number of companies. I have had Travelers for the past 15 years, homeowners and auto. I have had several claims and I have always been impressed with their speed, their system and most of all their professional staff. They are always helpful, caring and well trained. I would not consider changing companies. I find that they seem to think about their customers and their customers' needs. They make everything customer friendly. The repair shops seem to like working with Travelers as well. My Son has had Travelers homeowners and auto for the 15 years as well.

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Just Like the government...
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Because I am in Massachusetts I cannot view, review or pay my auto insurance bill online. I can with my boat and homeowners insurance. Travelers states that it is because they use a different billing system for Mass auto and that is just the way it is. My bank won't allow me to us autopay because Travelers will not recognize the 'special' Mass policy number. I either have to call M-F between 9 & 5 when everyone else calls or hand write and mail a check. Nice. I wonder if getting money from a claim will be the same. DO NOT USE TRAVELERS.

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Overcharged for Insurance for Years
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I had Homeowners Insurance with Travelers for over 15 years on 3 separate homes. Last year they began canceling my insurance on each house one at a time. I had a claim for the first time ever on each house due to the Windstorm and Ice storm we experienced last year. They canceled each house and charged a "cancelation fee" on each one even though they are the ones that canceled. I recently received a letter stating there is a lawsuit against Travelers for overcharging for years. Unfortunately in the Holiday mess that letter was discarded. Does anyone else have information on the estimated 9.00-12.00 you would receive for every month you had insurance with Travelers?

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Canceled My Insurance for Inaccurate Reasons
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A few months ago my husband was driving my car and was rear-ended by another driver. When we filed the claim we gave his license number to several agents on multiple occasions. Today, after 16 years as a customer, I received a rather curt letter informing me my policy was terminated because they claim we had never provided a license number. In other words, they were not listening on the multiple occasions we provided the number.

I stuck with them when I graduated from college because my parents trusted them. When I tried calling customer service I was disconnected and when I tried to call back they were suddenly closed. I tried calling the 24-hour claims line and the customer service representative there could have cared less that I'm about to be without insurance as a result of their carelessness. My husband just went to his auto insurance site and after 10 minutes I have new auto insurance at a much cheaper rate than Travelers. Avoid Travelers at all cost. They treat loyal customers like garbage!

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Avoid Travelers Insurance!
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CHICAGO, ILLINOIS -- Please take this seriously, I learned the hard way. I had an accident at work back in April which resulted in a torn rotator cuff, broken bone in my elbow and nerve and muscle damage in my wrist, all due to a mechanical failure, not mine. Anyway, it is now December and still NO approval for my surgeries. (The COMPANY'S doctors have said the same thing my doctors have said 3 surgeries are required.) I am off work completely since July and they have yet to approve workman comp checks. MRI and EMG tests have all shown the same result.

The company's doctor actually called them thinking something needed to be clarified, and they didn't give him the time of day either. Am I being a crybaby? My doctor says the torn rotator and broken bone are not going to heal properly by themselves. Now they want to send me to something called pain management. Maybe I can wish myself better. In the mean time my house is going up on foreclosure this coming Friday and I'll have to give away my cats and dogs. I'm sure quite a few of you have had the same story to tell, which in a sad way makes me feel like I'm not alone. God still loves us and I know that will get us through. Merry Christmas!!!

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Fast, Great, Super Nice Agents And Adjuster
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TENNESSEE -- It is my pleasure to be ask to review my settlement with Travelers Ins Co. They were very fast, nice not to mention very generous in closing my claim. Also, the ones involved were very much a lady or gentlemen whichever I was speaking with. Just can't say enough about this great company and also the backbone of the company, their employees.

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Excellent Work
StarStarStarStarStarBy -
Rating: 5/51

PLANO, TEXAS -- Great from start to finish. Piper was on it to make sure everyone else was doing their part.

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Compliment
StarStarStarStarStarBy -
Rating: 5/51

LINCOFT, NEW JERSEY -- I thank Travelers reps. for being so understanding and being there for me. They are the best! Ever!

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Credit Score Outrage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I cancelled my policy with Travelers. On the phone they confirmed that I do not owe any money whatsoever and the cancellation notice was received. For the next 5 months I did not get any letters from Travelers, but instead I received a letter from RMS (Receivable Management Services) that I owe them $31.00. I have a good income, and maintain the best credit rating that I can, and along comes Travelers who does not care to update their records and sends me to collections. Thanks for destroying my credit score. DO NOT SIGN WITH TRAVELERS.

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Bad Survey
StarStarStarStarEmpty StarBy -
Rating: 4/51

The survey could be improved. On some of the questions there either is a YES or NO box to check. Some of the questions I couldn't remember the answer so therefore I had to possibly answer incorrectly. Therefore there was no possible way to continue as one had to put an answer in a box!!! Otherwise there was no way to continue.

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Travelers Insurance Company Rating:
Star Star Star Star Empty star
4.0 out of 5, based on 34 ratings and
66 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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