GREEN BAY, WISCONSIN -- Had a package sent from Florida to Green Bay, Wisconsin (Next Day Air) on Thursday December 28. It was supposed to be delivered by 8pm on Friday December 29th but it wasn't. I called on December 30th to find out where the package was and if I could go and pick it up. I was told that there was a mechanical failure at the airport and that my package was stranded at the Green Bay Airport since 7pm Friday December 29th and that they were waiting on someone to go pick up the package and bring it to the UPS warehouse in Green Bay. I needed the package on Saturday December 30th which is why I got next day air.
I was told that they couldn't guarantee that the package would be delivered by next Tuesday January 2nd by 8pm but that was their goal. I am sorry but what is the point of Next Day Air if the package doesn't arrive the next day or even the day after that. I needed it on the 30th and now the package can essentially arrive whenever because it is already too late. I am so unhappy with UPS, their customer service, tracking, and Next Day Air service. I also sent some packages via FedEx and USPS (regular 5 day shipping) and they all made it there in 2-3 days, clearly they are a much better choice.
CENTERVILLE, INDIANA -- A professional sent an important envelope UPS "Next Day Air" on Sat Dec 23. Yes it was almost Christmas, but the UPS store employee told him the pkg would go out that day. The pkg ended up back in Indianapolis on Sat but I still received notice (in WY) that pkg would be delivered on Tues Dec 26 by end of day. It did not arrive, but when I called UPS I was told it would be delivered on Wed Dec. 27 by end of day. Nope! Not. Now I'm told it will be delivered Dec. 28. Not holding my breath. Will update when it arrives!
RIVERSIDE, CALIFORNIA -- Vendor shipped ice cream UPS Next Day Saver on the 21st. I contacted UPS in the morning of the 22nd, since their website stated they had not picked up the package. UPS said package would be delivered on the 22nd. Package was not delivered. UPS tracking updated on the 23rd stated package left Louisville, Ky on the 23rd, and package would now be delivered on the 26th. Note package was sent from Portland, Oregon to Southern California. So much for a special dessert for my 90 year old mother.
AUSTIN, TEXAS -- I had the worst courier service experience with UPS. UPS misplaced an urgent package (next day delivery) and it has been two weeks and they have no update. Fundamental problem with UPS is Accountability and Customer Service. UPS never called me to inform that the package and every time I call them proactively they inform me that there is no reason to call and told me check the status online...which has not changed in 2 weeks. I will trust UPS with package or mail.
ATHENS, GEORGIA -- We went to UPS and got direction for shipping perishable product to our father in GA. We followed their direction to the letter. When took to them and they told us they would package in crate and air ship to GA. Needless to say package did not arrive. We received notice package was damaged in transit and was discarded. We contacted GA location and they were nice enough to go dig our letters to our father out of the dumpster as well as photograph package. They also told us how to file a claim.
When we contacted Corp and store we were told that claim was denied because we did not follow packaging requirements. We told them store packaged and they stated that was not true even though we provided emails from ups with pictures showing computer generated labels. We are out 275 and my father did not get his birthday gift. This was food that is not made in GA and he is sick and looked forward to this food. It's just not right!
ORLANDO, FLORIDA -- I was trying to ship a package from Orlando, FL to Boca Raton, FL which is just a 1 day ship, but to be sure that it actually did arrive in one day (ship Wed. arrive Thurs.), I paid extra for 1 day Air delivery. Well it is a good thing that it was just important paperwork and not a heart for a transplant because then I would have been really screwed. When I called on Thursday to find my package the tracking stated that there was a mistake in the sorting and "corrective action" has been taken. Fine, mistakes happen I will get a refund, fine.
Meanwhile Friday, I call again and it has yet another of this "corrective action" has been taken. Let me ask, how many times do you have to make a mistake before you actually do your job and ship your package? Apparently the package is STILL in Orlando, that is 2 days later, and the envelope hasn't even moved from where it was dropped off. At this point, I MAY get this package by Monday or Tuesday if I'm lucky. Funny part is I am going to Orlando on Saturday, but I can't just pick up my package because apparently it has already been rerouted - maybe. They should pay me to do their job, I would have gotten my package faster.
The person I spoke with was fine on the phone, the problem is not with the customer service all of the time, it is their system of shipping that is wrong. I don't know what they need to do but they should work on their "Logistics" so that they can make their customer service reps' lives' easier. Thank you UPS for doing absolutely nothing and taking my money. I appreciate it.
ATLANTA, GEORGIA -- A package containing sensitive personal financial documents that was sent in a UPS "Next Day Air" envelope arrived at the destination opened and empty, putting all of my financials, and identity, at risk. UPS investigated and basically shrugged and said they were not responsible. I used to think that putting such a parcel in the hands of UPS was a secure transaction.
I have since hired a company, $400 per year, to protect my ID. I feel that UPS should at the least pay for this service for some time (10 years?) since their ineptitude required that I start paying for this service. I have since heard from many people that Fedex is the way to go when sending important stuff as UPS is routinely inept. I guess this is a lesson learned.
I have been working on a Vintage bike for a year. I tracked the parts down over an 8 month period. I polished all the parts and sent them to be plated in Oregon. The plater shipped my parts back to me via UPS Next Day Air. UPS LOST my parts. I have been on the phone with them since Friday the 12th begging them to find my very rare parts. It is Monday the 15th and they still have not been able to find them.
"Tightest ship in the shipping business?" I think not. They not only lost my parts but they don't seem to give a rip about finding them. UPS shame on you for your poor management of MY property. How can they just lose a package? They can never repay me the lost time, effort, or true vintage value of these parts. I will use FedEx from now on so help me God!
LAWRENCEVILLE, GEORGIA -- I wanted to ship a package overnight and got that done through UPS. The package was supposed to reach by next day morning, but did not. The most annoying part was UPS did not know where the package was. They were not able to track it. The system looks like really unstable and unreliable. I recommend not to use UPS for any kind of service especially for sending important documents.