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United Parcel Service Next Day Air Consumer Reviews

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Destroyed Package and No Liability
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATHENS, GEORGIA -- We went to UPS and got direction for shipping perishable product to our father in GA. We followed their direction to the letter. When took to them and they told us they would package in crate and air ship to GA. Needless to say package did not arrive. We received notice package was damaged in transit and was discarded. We contacted GA location and they were nice enough to go dig our letters to our father out of the dumpster as well as photograph package. They also told us how to file a claim.

When we contacted Corp and store we were told that claim was denied because we did not follow packaging requirements. We told them store packaged and they stated that was not true even though we provided emails from ups with pictures showing computer generated labels. We are out 275 and my father did not get his birthday gift. This was food that is not made in GA and he is sick and looked forward to this food. It's just not right!

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Next Day Air Delivery Is a Joke With UPS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIVERTON, UTAH -- A package was supposed to be shipped to me, sent out on a Thursday, "guaranteed" to arrive Friday morning by 8:30 AM. It was a package coming from California to Utah. Then that changed to 10:30 AM on Friday morning. Then that changed to, "well, we didn't pick up the package from the sender in time so now it will be a day delayed". Come to find out they don't "do" next day air delivery on Sat or Sunday??? So then it was "guaranteed" delivery on Monday by 10:30 AM. 10:30 AM on Monday came and left. Then UPS updated the status saying they didn't have a truck to pick up the packages in time and it would be another day delayed. THEN they decided that they lost my package and had no update whatsoever on where my package even was.

The UPS scans went from California to Nevada to Salt Lake City, then back to Nevada... That's a LOT of "air" rides for no reason... It is now Tuesday and I still do not have my package. HORRIBLE service. I will never use UPS as a means for a guaranteed delivery. Ridiculous! This service is also signature required!! I don't have time to be sitting around all day every day because UPS can't get their stuff together and put it into a backpack and do their jobs right. You'd be better off using the USPS snail mail!!!

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Next Day Air Is Now Scheduled to Be Delivered in 6 Days
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREEN BAY, WISCONSIN -- Had a package sent from Florida to Green Bay, Wisconsin (Next Day Air) on Thursday December 28. It was supposed to be delivered by 8pm on Friday December 29th but it wasn't. I called on December 30th to find out where the package was and if I could go and pick it up. I was told that there was a mechanical failure at the airport and that my package was stranded at the Green Bay Airport since 7pm Friday December 29th and that they were waiting on someone to go pick up the package and bring it to the UPS warehouse in Green Bay. I needed the package on Saturday December 30th which is why I got next day air.

I was told that they couldn't guarantee that the package would be delivered by next Tuesday January 2nd by 8pm but that was their goal. I am sorry but what is the point of Next Day Air if the package doesn't arrive the next day or even the day after that. I needed it on the 30th and now the package can essentially arrive whenever because it is already too late. I am so unhappy with UPS, their customer service, tracking, and Next Day Air service. I also sent some packages via FedEx and USPS (regular 5 day shipping) and they all made it there in 2-3 days, clearly they are a much better choice.

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Worst "Next Day" Service EVER
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CENTERVILLE, INDIANA -- A professional sent an important envelope UPS "Next Day Air" on Sat Dec 23. Yes it was almost Christmas, but the UPS store employee told him the pkg would go out that day. The pkg ended up back in Indianapolis on Sat but I still received notice (in WY) that pkg would be delivered on Tues Dec 26 by end of day. It did not arrive, but when I called UPS I was told it would be delivered on Wed Dec. 27 by end of day. Nope! Not. Now I'm told it will be delivered Dec. 28. Not holding my breath. Will update when it arrives!

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Next Day Air Service
StarStarStarStarStarBy -
Rating: 5/51

FARMINGVILLE, NEW YORK -- Ups Next Day Air Saturday Service is hands down the best. From Service and Integrity the Hamptons delivery driver provided prestige in fulfilling promise of OTD service. A very seamless delivery experience. One very highly satisfied client. Years of trust. Thank you UPS.

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UPS Next Day Saver Not Delivered
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIVERSIDE, CALIFORNIA -- Vendor shipped ice cream UPS Next Day Saver on the 21st. I contacted UPS in the morning of the 22nd, since their website stated they had not picked up the package. UPS said package would be delivered on the 22nd. Package was not delivered. UPS tracking updated on the 23rd stated package left Louisville, Ky on the 23rd, and package would now be delivered on the 26th. Note package was sent from Portland, Oregon to Southern California. So much for a special dessert for my 90 year old mother.

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Urgent Next Delivery Got Lost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- I had the worst courier service experience with UPS. UPS misplaced an urgent package (next day delivery) and it has been two weeks and they have no update. Fundamental problem with UPS is Accountability and Customer Service. UPS never called me to inform that the package and every time I call them proactively they inform me that there is no reason to call and told me check the status online...which has not changed in 2 weeks. I will trust UPS with package or mail.

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COMPLAINT UPS - Next Day Air (What A Joke)
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HOUSTON, TEXAS -- One of my vendors shipped out time-sensitive material to me yesterday (Thursday) via UPS Next Day Air Saver for today delivery (Friday). I absolutely need the package for the weekend. I basically stayed home all day waiting for the package to arrive. When the time reached 6 PM, I started to worry so I called the UPS customer service center and they told me not to worry, as the package WILL be delivered today.

They said with Next Day Air Saver, the driver has until 11:59 PM to deliver the package. Being the worrier that I am, when the package did not arrive by 8 PM, I called customer once again and was given the assurance that it will arrive today and was asked to be patient.

I called pretty much once every hour after 8 PM and was repeatedly told the same story. It wasn't until 11 PM when I noticed the online tracking system changed to status to reschedule for Monday delivery. I called UPS immediately requesting the package to be available for pick up tomorrow (Saturday) and was told that it has been locked up in the trailer for Monday delivery. I then asked to speak to a supervisor and the guy was not only rude, but useless.

What's worse was that I called the local UPS facilities after I hung up the phone with the 1-800 helpless desk and was told by a nice young man that almost all of their drivers return to the facilities by 9 PM. Had I called them before 10 PM, they could have made arrangements for me to pick up the package. I mentioned to him that I was told by the 1800 CSR that the driver will make one attempt until 11:59; he started to laugh.

I am so disappointed in UPS right now that I don't even know what to say. If you do not make an attempt to deliver an overnight package, at least have the decency to either re-deliver or make the package available for Saturday pickup.

I had to pay extra money for my vendor to expedite the order in order to receive the product for the weekend. This is cost beyond the shipping cost which I will never recover. I know myself alone will not impact UPS's business, but I will definitely let everyone I know about my experience and will recommend FedEx or DHL for now on. What can Brown do for me? They screwed me!

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Next Day Air = 5 Day UPS Ship (If You Are Lucky)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I was trying to ship a package from Orlando, FL to Boca Raton, FL which is just a 1 day ship, but to be sure that it actually did arrive in one day (ship Wed. arrive Thurs.), I paid extra for 1 day Air delivery. Well it is a good thing that it was just important paperwork and not a heart for a transplant because then I would have been really screwed. When I called on Thursday to find my package the tracking stated that there was a mistake in the sorting and "corrective action" has been taken. Fine, mistakes happen I will get a refund, fine.

Meanwhile Friday, I call again and it has yet another of this "corrective action" has been taken. Let me ask, how many times do you have to make a mistake before you actually do your job and ship your package? Apparently the package is STILL in Orlando, that is 2 days later, and the envelope hasn't even moved from where it was dropped off. At this point, I MAY get this package by Monday or Tuesday if I'm lucky. Funny part is I am going to Orlando on Saturday, but I can't just pick up my package because apparently it has already been rerouted - maybe. They should pay me to do their job, I would have gotten my package faster.

The person I spoke with was fine on the phone, the problem is not with the customer service all of the time, it is their system of shipping that is wrong. I don't know what they need to do but they should work on their "Logistics" so that they can make their customer service reps' lives' easier. Thank you UPS for doing absolutely nothing and taking my money. I appreciate it.

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UPS Lost My Package and Will Do Nothing About It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- A package containing sensitive personal financial documents that was sent in a UPS "Next Day Air" envelope arrived at the destination opened and empty, putting all of my financials, and identity, at risk. UPS investigated and basically shrugged and said they were not responsible. I used to think that putting such a parcel in the hands of UPS was a secure transaction.

I have since hired a company, $400 per year, to protect my ID. I feel that UPS should at the least pay for this service for some time (10 years?) since their ineptitude required that I start paying for this service. I have since heard from many people that Fedex is the way to go when sending important stuff as UPS is routinely inept. I guess this is a lesson learned.

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United Parcel Service Next Day Air Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 10 ratings and
15 reviews & complaints.
Contact Information:
United Parcel Service
55 Glenlake Pkwy. N.E.
Atlanta, GA 30328
404-828-6000 (ph)
www.ups.com
webmaster@ups.com
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