BOSTON, MASSACHUSETTS -- I have been a Verizon cell phone customer for ten years. Last year I went in to get a new cell phone, and was told it came with a "free month of V Cast." I said I didn't need it, but they said "it's free" and comes with the phone. I have automatic payments deducted from my bank account, and assumed that the extra bit of money was for roaming time or extra minutes used. I occasionally go over the calls I've made, but it never occurred to me that Verizon would charge me for something I didn't want and hadn't signed up for.
When I went in this year to upgrade my calling plan, I was told I have been signed up for V Cast since last year. I asked how that happened, since I didn't sign up for it. The man shrugged it off and said, "Oh it just happened." I told him I didn't want it. When they printed out the new bill for me to sign (and initial in six different places), I looked, and sure enough, they had added it to my bill - after I stated I didn't want it. I asked them to take it off. They said, "We can't take it off, you need to sign this one, and then we'll issue a refund slip that you can sign." I signed the one they had printed out, and wrote on it "I do not want V CAST."
They issued another slip saying they had taken it off. However, they hadn't taken it off. I looked online, and there was my "new" calling plan, with V Cast on it again. I called them on the phone, and they said, "Well you signed it didn't you?" The customer service rep went into LEGAL MODE and told me I signed the receipt and it had V Cast on it. She said, "Don't you look at your receipts?"
After I raised a big stink and got the supervisor on the phone, they said they couldn't refund all the months I've been charged for it, because "it's been too long." If I had noticed it last year and called, they could have cancelled it, they said. After half an hour of haggling with Verizon on the phone, they finally agreed to refund several months of the V Cast, but not the entire year. I said I wanted to speak to another supervisor. The first supervisor told me that if I did that, then they wouldn't refund "any" of it if I continued to complain about the partial refund.
I didn't realize that I have to carefully scrutinize everything from Verizon to make sure they aren't charging me for things I don't want and didn't sign up for. I never signed up for V Cast, and they told me it was a promotion that was free for the one month. They didn't tell me I would have to make plans to cancel it so that I wouldn't have to pay for it after that. And the second time around, they put it on my bill, after I had told them I didn't want it. They issued a slip saying it wouldn't be on my account, but then there it was on my account again. In other words, they tricked me - twice.
Verizon can't be trusted. The V Cast promotion is a con. I wonder what measures other people have taken to get reimbursed and to let others know what Verizon is doing? Is there any further recourse? Has anyone else had the same problem? Can anyone recommend whom to send a letter to about it?
92203, CALIFORNIA -- I have found that contacting the PUC instead of trying to reason with Verizon saves a lot of grief and speeds up the resolution. I wish everyone would contact the PUC with their Verizon problems so that they are publicly documented. The PUC would then recognize that Verizon has a nationwide problem that needs to be corrected.
My Story: Verizon put my mother-in-law on an extended contract without her knowledge when she inquired about the charges on her account. As far as I can tell they put her on unlimited nights and weekends which I think she already had. If she did not have the unlimited nights and weekends the change would not have benefited her because she had 400 minutes to use each month and rarely went over 100 and never 200. The phone stopped working and they wanted to charge her for the battery.
After I researched her needs, I found out that she could get another phone from another provider for less than Verizon's battery charge without a contract and save money each month on her usage. Verizon told me that she would have to pay an early cancellation penalty of $179 if she cancelled. I filed a PUC complaint and continued to make payments. After Verizon received notification of the complaint they agreed to close the account without penalty and refund all money paid on the account since my attempt to cancel the account (total of $255.19).
One month ago they put $192.76 back into her bank account and she has a $62.43 credit balance on her account. I called today to try to get the refund and come to the realization that I will have to file another complaint to get it resolved. The account is closed and has a $62.43 credit balance. You would think that Verizon would refund it without any questions.
FAYETTEVILLE, NORTH CAROLINA -- I normally have a bill of about $114 each month when Alltel still owned the company. I just received a bill for $2300+, and while in their office another ladies who's over $900. Alltel customers were told by Verizon they would honor the Alltel contract plans which were far better than Verizon who lacks the $7/month talk free after 7pm plan and requires a higher priced packages for their friends & family package as compared to Alltel's my circle.
Well after a great deal of confusion and discussion I got them to correct the error which they say was related to their systems inability to sort out the Alltel plan with a Verizon replacement phone for the now defunct Alltel lg scoop phone that was not working properly; we had purchased full price. Well though they fixed that billing issue they still billed me the full $124 tax from the $2300 mistake stating I would have to pay it. Then wait until the next month to get a credit for it. I told them I would not pay for their company's mistake.
To aggravate matters, the new Verizon phone will not get out here at the house when all the old Alltel phones have 4-5 bars now for about 8 years. They would not give me a phone stating it was a problem with towers in the Southport NC area, and one Verizon employee told me it could take 6 months to fix. But another when I asked to cancel service says he doubted it took that long, that I would have to pay an early cancellation fee for $200/line. *The Verizon employee stated also the free after 7pm packages Alltel buyout customers are still getting could probably end in about a year.*
So if your wireless Alltel phones are switched out with Verizon, as they wear out or you upgrade you could lose the sweet cheaper perks you once had with Alltel. I am still being charged for a line that is dead and to a company that has me really poed. While at the US cellular store many poed Alltel buyout customers were in there looking into switching out. Shame Alltel didn't buy Verizon out as I had few to any problems over many years of good service with Alltel.
FALSOM, CALIFORNIA -- I cannot believe I come across this site. I too hate Verizon wireless and think personally that they are mega rich billionaires' conglomerates, huge big bullies that will step on anyone they can. With all the huge amount of money they got, why they picking on us? I may end up having severe medical issues due to their billing practices. How so very rude and uncaring they are. Accused me of getting phone online and have it sent here to my home like in May or April and we just moved here in August so nope, sorry fellas, not this time. They get by with it over and over. I have read literally thousands of bad stuff and sites on Verizon.
At this point I will join, absolutely. I have already reported them to so many different organizations and agencies, even nationally, every website and protector I can, each I find and come across even the federal government ones. I am single mom and 2 kids and we live off a tiny, mere 643.00 a month. I swear to you and I supposedly opened a bogus Verizon account. Here where we live don't get any reception from anyone at all and there is not even a home phone as no company as we live in the boonies!!!
With 643.00 to pay bills and get by, raising 2 kids alone, sorry but damn, are you stupid Verizon? Why or how logical are you. With that little income I sure going to go out and buy a damn 500 buck iPhone and oh yea don't forget the 160 a month service and all the Apple iPhone things I supposed to have added.
Please!!! I have told them how bad our lives are right now, without a dime at all and my kids and I about to be homeless and without a dime, no food and even hungry. For weeks I have begged them and cried literally and still they accuse me of opening account. No, I don't think so and meantime I am anguished as I have mental illness and super worried about our futures. My poor 2 kids did not and was not able to get not even one solitary pencil to return to school. I hate Verizon!!!
SALISBURY, NORTH CAROLINA -- We pay our bill with our debit card, we have done this since we got our phones 4 months ago. The first two payments went through with no trouble but the last two payments have not been processed by them. We have been using the same card at other places and have no trouble, pay all our bills and everything with it. I have called Verizon 4 times in less than a week. Once to make a payment, a payment which I was told by two different people went through. Now we are being told it hasn't gone through and that I never gave them a card number, we had tried a different card this time, one that I again pay bills with and have been using with NO TROUBLE!!
I talked to two different supervisors today, one of which called me a liar and said that neither of the confirmation conversations happened. They do have proof I made arraignments but conveniently they lost the card information! I was told by the first supervisor if I paid yet another $100.00 today (which I don't have) that my service will not be interrupted. I told him I didn't have the money but let me talk to my husband to see what he has to say, who by the way is traveling for work but did this company care? Not at all!!
My husband asked me to call them again and see if we could pay the balance in full Friday (this coming Friday) if we could not have service interruption. I was then quoted by the second supervisor that they can't do anything for me unless I pay $127.00 today, what??!! I was just quoted a $100.00 just a few hours earlier. I explained that it wasn't our fault because they had the card information and begged her to work with me because my husband uses this as a work phone. I was pretty much told they don't care.
At my wit's end I asked if there was a recording of the conversation where I paid the $100.00 and gave my card information, her attitude changed and she told me that it wasn't their problem and they can't help me without a payment. I already made a payment!! I was called a liar, told I just wanted free services and quoted two different prices all in one day by this company. Needless to say Verizon has lost a couple customers! I would not recommend this company to anyone. If you are thinking of getting a phone through them don't!
APPLETON, WISCONSIN -- Been having multiple problems with defective Verizon HTC device. It has been replaced three different times since Nov. 2012. Last replacement was 4/2013 and in July 2013 (last month) the same exact problem has happened again with the same device. This is the third time this has happened with this particular phone.
8/17/2013: Called customer service about the problems yet again. Was told by customer service at 3:00 p.m. on 8/17 that I was eligible for an upgrade. Rather than deal with a fourth defective replacement device from Verizon, I opted to upgrade.
8/17: 6 p.m. - At the store, was told that I was not eligible to upgrade until 1/2014 and was told that this was a "computer error" due to an email that was sent to Verizon customers in April 2013 and that my account had been missed. Called corporate while at the store, spoke to a manager (Sophia) who told me there was nothing more she could do. An error is an error and that for $300.00 she would override the upgrade and would send me a Samsung 4 if I paid the $300.00.
After I told her that this was not an option for me, she told me that there was no comparable phone to mine that Verizon was selling that she could offer me and then said she would send me a free flip phone. A flip phone? I have a smart phone and Verizon offered me a flip phone.
Told them that I did not want a flip phone and then customer service decided that they would offer me a "great" option. I could add a line for $9.99/ month and then get new phone number. So, with that option, I am now paying an extra $9.99/month and getting a new phone number. I don't want a new phone number! I want a decent replacement!
Spent 3 hours, 21 minutes and 22 seconds arguing with them and GOT NO resolution, other than the flip phone option. Have been with Verizon since they bought out Alltel and they have been a thorn in my ass ever since. Happy to say that I broke my contract with them today. Happy to pay the buyout fee instead of being stuck with them jerks any longer!
Verizon charged me somewhat of a "down deposit" on changing out my phone of $216.49. I was told by the first representative that as soon as they received my back, I would receive my "down deposit" back into my checking account. I called on a Wednesday, 2 days after they received my phone back and was told I should receive my money by the next day, if not to call back. Well I didn't and called back Thursday. I was told the same thing. So I called back Friday. You can imagine what I was told, the same thing!
So I called again the following day Saturday. Same response. This time I gave them my direct checking account information. I was told it would be in there by the following Tuesday at the latest. Well it wasn't. So I called the next day which was a Wednesday and this is why I'm writing this. I was told that they "checked" off on my money to be returned to me and they would send the Check out asap and it would take 2-3 weeks to get to me. I Specifically told them I wanted it directly back in my account.
For some reason, they overlooked it, or didn't care and did it the way THEY wanted. Not only did they send it out in a check, but they sent it to the WRONG address. The address is not Only NOT in the same city I live in, but not even the same STATE!! After I told them my address Numerous times!!! So by the time that I receive my money back it will be 3-6 weeks AFTER the day I was Supposed to get it. And NOT 1 of the customer service representatives I spoke to offered ANY time of compensation for THEIR mess up. Everyone of them acted like it was out of their hands and NOTHING could be done except me take it on and then go on.
Just because a sucker signs up doesn't mean you should take advantage. I needed a new cell plan because the company I was with was discontinuing the plan I was on and I needed modifications. I bought a Verizon plan in good faith believing the salesman at his word. I was told originally that the tax would be about $15.00 - $20.00 per month total for the plan. It is 3 times that.
I chose a phone that was advertised as no data plan required, my wife saw the ad, the salesman told me no plan was required. Imagine my dismay when I received a bill for the maximum data plan they had. I called and was told I needed to have a data plan with that phone. I was flat out told that the phone I had needed a data plan even though the company had told me and advertised that phone did not need a plan.
At that time I was still within the time frame that I could have changed phones to a non data phone but did not. My mistake. The woman who helped me change the plan to the cheapest one told me it would cost total $15.00 a month. It didn't. It cost $15.00 per phone for a total cost of $45.00 per month.
I filed a complaint with BBB and received a phone call from a representative. I missed the first call, he left a message stating he would like to work a phone trade with me. I called him back and he did not answer. I left a message letting him know I called. He returned the call the next day and left a message saying he could not do anything for me and I was stuck.
I believe Verizon to be dishonest in their business dealings. They cheated and lied to me until I was out of the return policy time. They have done everything possible to make sure I was sucked dishonestly into a bad situation. As soon as I am able I will be leaving Verizon. I only hope that the AT&T T-mobile buyout will take much of their business.
I will do everything I can to let people know how I was treated and discourage them from joining Verizon. I was with T-mobile and was delighted with them. My changing needs simply necessitated a change. Meantime, here I am stuck with a stupid plan from a dishonest company. If you are considering Verizon, run away very fast.
I have been with Verizon for about nine years, and was always fairly satisfied with the service even though I have always thought their prices too high. I went over my minutes one month, and was talked into upgrading, which I did. I was given some bonus minutes which seemed to work well. Maybe I just wasn't listening well, but I did not realize that these minutes were only temporary, and I went over quite a bit when they were removed.
When I called, I was told that I could upgrade and would be forgiven the overage. Well, after I upgraded, I was told that I had not responded quickly enough or properly, so I was only given a small credit. At this point I was falling further and further behind. I tried to pay a little extra each month, but could never catch up (Checking on the minutes used is a farce, and info never correct). Last month I was told I could pay $100 by a certain date and then another amount at the beginning of the month. I always pay online but my net was down, so I paid the $100 at the store in the machine and did not take the receipt.
At the beginning of the month I made another payment. Lo and behold, my phone was shut off. I have been to the store, talked to reps, emailed, and have gotten no satisfaction. The last communication I got said I would not get credit for the payment because I could not prove I had made it. When I told them I wanted to cancel they started telling me they would have to talk to me on the phone not the computer (I like to get things in writing). They finally said I could pay the whole bill off and then get a one time $60 credit, and when the contract was up I could downgrade. I feel I have been manipulated and taken advantage of.
My plan calls for unlimited minutes and unlimited texting and after all the "extra" charges are added each month I wind up with a $170 bill. That is crazy! My cancellation fee is $175, plus the huge bill I still owe. I do not know if they have a payment plan if I cancel or if I can expect the phone police at my door!? I think I can get two prepaid phones with unlimited services for about $90 a month? I could pay for this and make a payment to Verizon and still eventually come out ahead. I am hoping other companies will start offering cheaper services and put a hurting on Verizon. Please do careful research before using Verizon.
This is a review approved by over 100 residents of a community called "Mount Vintage Plantation" (used to be a vineyard) in a hilly area of South Carolina. MV Plantation's post office address is North Augusta, SC but its physical location is nearer to Edgefield, SC. For some years, Alltel was the only company with a tower in the area. Verizon bought out Alltel, but didn't buy Alltel's tower. Verizon leased the tower for a few months, but now has lost the lease. Our service went from great with Alltel, to horrible with Verizon.
You can be sitting still, NOT MOVING, with 5 bars showing on your cell phone. Suddenly, without a move on your part, your cell phone will drop your call, and insist, "Leaving service area" as it drops your call (AGAIN!). In a few minutes, your Verizon phone may, or may not, decide to let you have service again. Dropped calls, within at least a 10 mile radius of Mount Vintage, are common, indeed, mandatory. It WILL happen.
If you're lucky, maybe a text message will go through. Verizon offered to sell us EACH a $200+ piece of equipment to "make a mini-tower in your house." That is fine, but MV is 40000 acres. Many of us hike, or ride horses, or golf on MV property. As of this time, we effectively have ZERO cell phone coverage. I plan to cancel my Verizon plan; after all, they can take money from me, but can't provide me with service. Might as well have a phone you like, since I won't' have phone service, anyway.
For now, if you have an Alltel phone, and if you DO NOT upgrade the software to Verizon or go to a Verizon plan, you have SOME service. However, anyone who is dumb enough to do as I did, and upgrade the software to Verizon, you're toast. No phone service. Guaranteed dropped calls, frequently and persistently. I am strongly considering ATT. OK, so they aren't known for great service either, but I could get an iPhone. However, I have to say that their telephone customer service has been terrific; very nice, attempted to be very helpful.